Sony India Complaints & Reviews

Dear sir
since the moter board is repaired and several fimes the battery set is infffictive within four months of its purchse, please guide to the company officials to replace my mobile

thankingyour sir
MV. RAGHAVALU
SONY MOBILE CUSTOMER

I have given my Brand New Sony Xperia Z3 for repair because the screen got damaged and I have paid 13000/- in advance for the service. It has been over a month that my phone is with Shree Balaji Electronics, Chikkadpally and there is literally no update after. I had got the phone back after nearly a month but I was unhappy with the quality of service. So they took my phone back to get it fixed properly. It has been one month and 4 days since I have given my phone for service and now it has been twice to Chennai. The amount I paid for the phone is 46000/- and this kind of service is not expected from such a brand. I thought Sony was the best but I was wrong. Do something Sony before I started blogging this. Do something.

I'm sad to write this, but what has to be, has to be!!!

This is not the kind f service that I expected from you Sony, I'm very sad about this and the kind of service that you have here in India. I bought my dream phone a Xperia Z3. Due to some mishap the screen broke (the screen is not as tough as you claim i.e. shatterproof glass). Anyways, I had given my Brand New Sony Xperia Z3 for repair as the screen got damaged and I have paid 13000/- in advance for the service. It had been over a month that my phone was with Shree Balaji Electronics, Chikkadpally around 18th April 2015 and there was literally no update after. I had call them again and again to get any kind o[censored]pdate, After nearly a month I got the phone only to find out that the Sim card was not working and that the phone had to be taken back to the service center. So they took my phone back to get it fixed properly. It has been one month and 6 days since I have given my phone for service and now it has been twice to Chennai just because you have not trained the technicians here at Hyderabad and my phone has to go to Chennai every time there is a problem. I got my phone on 25th May 2015. After the second repair. I had specifically mentioned all the problems with the phone 1) The Aluminum casing was not fixewd properly 2) Sim card slot was not working and 3) The battery was not fixed properly so when I was shaking the phone in my hand or tilting it from side to side it felt like a matchbox (meaning something inside was not fixed properly and was moving inside the body of the phone) and in addition to this I specifically mentioned that the phone has to be cased properly for it to retain its waterproofing properties. (That was one of the big reasons why I bought this phone and not any other). Well the phone seemed to work fin for exactly about 24 hrs from when I received and here comes the bad news. Now the display has gone blank. There is absolutely nothing on the screen. Everything seems to be working except the display which was the original problem. The amount I paid for the phone is 46000/-, that is like half a lac and this kind of service is not expected from such a brand as Sony. I thought Sony was the best but I was wrong. I have many Sony products, my TV my home theater my mp3 player, but this one thing is going to change my mind about buying or recommending Sony to anyone. Do something Sony!!! Sony India​