Sony India Complaints & Reviews

I have brought EX520 LED around 2.5 years back for RS.45000 and now TV is not working. Getting vertical lines on screen. I called Sony engineer after testing, he is suggesting to change the TV panel Costing INR 16000 which is not worth for price I have paid at the time of purchase. My old Videocon TV worked for 20 years. Sony product is bull . It seems that Sony India is fooling the customer and just for getting the more money they are selling the worst product. I am dissatisfied with Sony TV. It shows very poor quality of Sony product (KDL 32EX520). Please provide me free exchange offer or change the TV panel free of cost. Your early action in this matter will be highly appriciated. Regards, Haribaba Kahar .

I have this xperia z3(d6653- IMEI [protected]) which is only two months old. Last friday i took a under water video for about 3 minutes, and just 10 cm deep . It was of aquarium. After that screen froze for about 16 hours and now i see a patch on screen which looks like its caused by water. I took it to sony service centre, they couldn't see any trace of water getting in through the ports. But they are saying if its water damage am supposed to pay for the repair. I got this phone for its ability to take under water photos and videos. And it failed, and they are asking for me to pay for the repair. I don't expect this from sony. You claim this to be best water resistant mobile from sony and this happens. Seriously not happy with sony. Its the manufacture defect and consumers are not supposed to pay for it.

Hello Sir, I have a sony mobile model C3(D2502) purchased on Approx two month ago. Three day ago i see notification on my mobile display the notification is softwear update(kitkat to Lollipop) Last night i updste my mobile and see my mobile working too slow and also create hanging problem. Kindly resolve my problem as soon as possible. Regards Aman Sharma [protected]

I cannot update my xperia c3 dual into lollipop because It requires computer. My friend also have an xperia c3 he can update his xperia directly without pc..i also want this please help.. How can I update my xperia c3. Its firmware requires computer please give me another firmware.

I am a resident of Kerala. On Sept 2012, I bought a Sony laptop with Serial no: 0002012, Cust.reg.no:[protected]C and invoice no: SNYB/165/12-13 from International Marketing company 39/4755-A, IMC tower, Madhavan nair road, Ravipuram, Ernakulam, Cochin, pin:682016.The company gave a one year warranty along with that I purchased two year extended warranty .From the day I bought my laptop I already done 4 times service for my Sony Laptop in Madonna Sony Authorized Service Centre, Edappily. Recently in 20th Oct 2014 I complaint about hinge broken and I went through all the procedures where I had an option of Refund or Replace. I preferred Refund and followed all the procedures to take. After all these I have been waiting since 6 months and now am tired of it. They didn’t take any action and just asking me wait, therefore with great disappointment I request you to kindly accept my complaint.

i atanu roy, i give my phone sony xperia zl repair from sony service centre durgapur bhiringi more service centre, and my phone sony xreria zl camera theft by sony service centre, then i compare other sony xperia zl phone and my phone sony xperia zl not match in my camera, so sony service centre theft my phone sony xperia zl camera.

About one month im not using my phone because my phone is in service center in district center.when im visit in service center they always takin time of three days but today is nearly one month goes but they dont give my phone...im using sony z1 it is only one month old. NAME ASHISH MOBILE: SONY Z1 CONTACT NO: [protected]

From: K.E.Yohannan, Kuzhipparampil Thekkethil, Mankamkuzhi PO, Mavelikara, Kerala. Pin : 690558 email: [protected]@hotmail.com I have bought the above-mentioned TV about 4 years back from M/s. VSK Home Shoppe, Harippad, Kerala. From the 1st year onwards, a discolouration started to appear from the top border of the screen, gradually enlarging to downwards and covering the entire screen in a year. Also the screen surface became rough and looks like a layer of skin is about to peel off. Although the TV functions normal, the picture appearing on it gives a smoky colour. Due to many personal problems, I could not raise this abnormality to you when it commenced. Your attention is requested in this matter.

I Harmander Singh Aulakh have sony vaio laptop with model number SVE1513CYN. From very first day of my laptop using i have complaint of screen problem( there is lining of screen as seems its broken ). I have visited your authorized service centers regarding screen problem but every time they replace the screen would gave it to me. After some couple of months the same problem would start persisting then also they replace the screen.Now also i have same problem i visited service center now they told me that this they would charge for screen replacement because as my laptop has gone out warranty.But why i should pay because form very first day i have same problem till yet it have not been sorted out.Every time they told me that it's mechanical fault sir we can't do any thing.

Hello, I purchased my new Sony Xperia Z1 on 7th October 2014. After five months, it was not connecting with any network and was sent to repair by Sony service centre. No standby phone was given. It took one week. Within same day of receiving new phone it had some software problems. Returned to service centre, Again, replacement took one week, without providing me any standby by phone. Within one week of receiving the third phone it had problems with display and excessive heating. New replacement took one week. The replacement phone had serious problems with display again with yellow display which I returned on spot. Now I have received the fourth replacement phone.This one also has screen problems and the phone quality feels cheap and material sounds like something is loose inside. I am a long term Sony enthusiast and it is very disappointing to receive a phone with and quality and service. After buying such a expensive phone, one does not expect to have 4 replacements and still have problems, On top of it no standby phone is given which makes my day to day life difficult. I had to buy another phone to make it work for me. I want a complete refund of my phone as I am very dissatisfied with Sony

I have purchased sony xperia l phone 1 and half year back, but due to cracked display i have changed my screen for 6k, but due to negligence in sony repair centre my mother boboard got spoiled and battery is working worst and camera is also not working, i want to replace my phone or i want my phone to get repaired .

dear sir i have purchased a LED tv with it i have got a head phone of sony from ghaziabad croma when i open the box in home a chord was cut in the middle. I have submitted the same to the sony care in ghaziabad after keeping the same for a month they returned back saying it cant be repaired I am very much disappointed because we can't afford such thing everyday so i request to please repair or replace it 185190 item code MDR-XB250black invoice no SLF02A[protected] sep 2014 regards prashant [protected]

Whom so ever it may concern, This is a compliant against Sony Service Center in Hyderabad. I have purchased a Sony - Vaio flip 2-in-1 14 touch-screen laptop in 2014 and I moved to West Indies. Suddenly the screen started to show some weird color lines. So I enquired with the showroom and the service center and as it is in the warranty period I came back and gave the laptop for repair. The main problem was resolved but, one of the rubber pads is lost and the long is loosened, and also there is a dent on the side and scratches on the bottom. When asked, the service center person simply bluffs and ignores my complaint and says the rubber pads are not covered in the warranty and wants me to pay 2000 rupees for the pair. Now my laptop gets over heated and I doubt what service they have done. And not even a proper cleaning is done. If this forum is genuine and the complaints are taken seriously, I would request you to please do the needful n also make sure proper service is done in the service centers. Thank you.

WITH REFERENCE TO THE CAPTIONED I INVITE YOUR ATTENTION REGARDING POOR PERFORMANCE OF YOUR CAPTIONED MOBILES. ON 18TH NOV 2013 I HAD PURCHASED SONY EXPERIA ZL 6502 FROM YOUR DEALER SUYOG DIGITAL PVT LTD FOR RS 28000/- RECEIPT ENCLOSED. THIS MOBILE STOPPED WORKING WITHIN 10 MONTHS. (WARRENTY PEREIOD 12 MONTHS.) ON 1 SEPT 2014 I APPROACHED HIRA ELECTRONICS SOLAPUR WHICH IS YOUR AUTHORIZED SERVICE STATION FOR SONY MOBILES.THIS FAULTY MOBILE WAS REPLACED BY OLD PEACE OF SONY EXPERIA Z C 6602 ON 19/09/14 WHICH I ACCEPTEDRELUCTTANTLY AND UNDER PROTEST.(RECEIPT ENCLOSED) I AM SORRY THAT THIS MOBILE ASLO STOPED WORKING IN JAN 15 WITHIN 3 MONTHS OF REPLACEMENT. I ONCE AGAIN APPROACHED YOUR SERVICE CENTER, WHERE I WAS TOLD THAT Z SERIES PHONES ARE IRREPARABLE AND I WAS ASKED TO PAY 50% FOR NEW MOBILE. SIR YOURS IS A ESTEEM AND RENOWNED COMPANNY. I HAVE BEEN BUYING YOURS PRODUCTTS FOR SOME TIME NOW. BUT THE WAY; THINGS HAPPENED WITH ME IS DEPLORABLE. I HAD TO FACE EXTREME HARDSHIP DUT TO YOUR FAULTY PRODUCTS. IN VIEW OF THE ABOVE I REQUEST YOU TO REPLACE MY MOBILE WITH A NEW ONE. LEAST I MAY HAVE TO APPROACH CONSUMER FORUM FOR REDRESSAL OF MY GRIEVANCE. HOPING FOR A FAVOURABLE AND PROMPT REPLY B AJAY MOBILE [protected]

Service Request: 1-[protected] .job no. is W[protected] I would like to update you on the latest on the issue. On 7th april, The handset has faulty video devise. I went to service centre at Irla and my set was upgraded with software but the fault with the video was same. The Technician e informed that this particular model has problem and he will forward this complain to higher level and get back to me by today. Have not received any call so far. Early today I called customer care and spoke to Mr Pratham. I was surprised to listen to his views. He told me to visit service centre again to which I refused as I have visited there three times and I am into service and cannot afford to miss office so much He told that the model has such specifications and cannot do anything. Not only this he asked me that I should have checked this at the time of purchase and sony will come with some software in future and then the fault can be rectified.After that i have been following up with two different senior executives for last fourteen days. no response till date. i am very very upset with this all and left with no option but to make it reach to press and consumer forum. if sony thinks the matter will get subsided with time then its wrong connotion. i am a consumer and fight till i get the right. I am honestly shocked to hear such remarks from sony brand. Why is this model at sales counter if it has a problem? The sales guy was more than persistent for me to buy this particular model. Now each one is shifting the blame to each other. Its been one month and high time to manage my patience.I was confident that sony will take special care to avoid such situation. I am left with very little choice I believe and need to address and speak to higher authorities or make my voice reach media and consumer forum.

Having problem with my new bought mobile phone Son Xperia C3 Dual. The personlisation keeps on changing itself after every reboot. Also the shortcuts created on home screen goes missing too after every reboot. Raised the issue with Sony care but still they are not giving me any satisfactory reply, Went to sony authorised service centre on feb 8 but in vain, Raised the matter to sony officials & its been more than 2 months & still i am waiting for a satisfactory answer. Everytime i write to them regarding my probelm they have only one answer i.e. " We seek apologize for the inconvenience caused to you. In response to your query we would like to inform you that we have been already escalated this case to our relevant department and they are working on the same to resolve it as soon as possible.Kindly have some patience. This what i am being told evey single time. I really dont know whether they are working on the problem or not. Kindly do the needful for me. Thanking you in anticipation.

Whosoever it may concern. I have purchased Sony Xperia Z on 02/08/2014 @ Rs 20000 from Vaishno Electronics Pvt Ltd. 131, MCD Market, Karol Bagh, New Delhi-110005. Now I have a problem with my phone. It is not getting display. I submitted my phone at Sony Service centre, J P Electronics E-1/10 Shop no-33, Aggarwal sector-7 opp NN Mail Rohini Delhi-110085, on 21st Jan 2015 (Ticket ID No [protected].) I was told by service centre that the Liquid ingression that’s strange this model is water proof . Now they are saying that phone cannot get repaired, and they will replace the complete phone and I have to pay INR 10, 000 for the same. They will give 1 year guarantee. They are saying its company policy that if any part gets damaged or not working well, then phone will be replaced. My phone is under warranty and its only 5 months old. What is the point of warranty then? I am feeling cheated as the service centre is not repairing the phone which is under warranty. Please take a suitable action or else I have to approach Consumer court without delay. Thanking you Virender Kumar [protected]

Dear Sir, My Sony Bravia TV went out of order in the last week of March 2015. I contacted the[protected] who gave the contact of Neosa Electronics. One person came after two days and cleaned something inside. The picture was coming, but said if it doesn't come then take the set to Neosa, Kolkata. I am 67 years old with no help. I took it to Neosa on 11-04-15 with great difficulty myself, carrying such a heavy weight. One person checked and said my TV was alright and nothing was wrong. So I too it back home. When I connected it, I found the same problem. I called the call centre[protected] who gave complaint number 24910656 dated 11-04-15. After repeated complaint to Neosa, the set was collected by Neosa on 16-04-15. Repeated phone calls to Neosa has not yielded any result. The standard reply is "IT IS UINDER REPAIR" Does Sony India have any control over such irresponsible dealers/service providers? Or customers are left in the lurch like this.
I again called Sony Call Centre[protected] today and spoke to one Rahul Sharma who has no service orientation whatsoever. He is not even bothered to resolve an issue.
Prof. Ram N. Koner
[protected]

hai, sir i have brought the mobile in last month, i am faceing the problem with my mobile, the service center in hyderabad, madapur .there are not responding for my complaint, i want this phone to exchange . the back camera is very bad .i am faceing many problems, so please kindly respond to my complaint.

Bought one Sony LCD Television model LCD KLV-32EX300 from Kings electronics, Nerul Navimumbai on 24.7.2010, within four and half years, the display is not working, tv is completely dead. How these sony people tell in thier advertisement that their products are so good and lo what is this, they have completely cheated me, i know sony managements are making this type of bogus products and cheat the gullible customers like us, my neighbours who have brought lg, samsunhg tv have their tvs running for the last 8 years without any complaints.And the person named kamlesh from sai electronics whom the dealer appointed as service man by kings electroncis, nerul behaved so arrogantly that he took Rs. 225/- as service fees just to tell that my tv has display problem. Shudder to think that sony is appointing such a person as service man. So please give me the address where i should bring this mine LCD TV to dump in, i do not want any money back and no repairs also. I will think that this money has gone to the beggars of sony company as they may be in need of these cheating money. Please do not cheat others. I donot know why these idiotic company from japan has come to fleece indian customers. Hail sony thye cheater.