Sony India Complaints & Reviews

Sub: Manufacturing Defect in the mobile (EMI no [protected]) Undersigned purchased SONY XPERIA T3 mobile on date 25.01.2015 from “Star Mobitel Ltd”. Add:- G-26, South Extension, Part -I New Delhi 110049. This mobile has manufacturing defect as it get heated during using Camera. After sometime, Camera shutdown automatically”. Also, during video recording, the same defect is also experienced. When visited to your service centre " F1 info solutions and services Pvt Ltd." on 26.03.15. Service Engineer ”Md. Vaseem” refuse to repair initially. But when I demonstrate defect in the Service Center then he submitted my mobile and told me that he will send this mobile to HQ. But he didn’t do so and close my Job on same date i.e. on 26.03.15. But he didn’t return my mobile to me by evening. He returned to me on 30.03.2015. After that, I contact customer care on[protected] and complain about this. Then I visited to “Immortal Services” on 02.04.2015 they tried to repair but could not rectify the fault. Then they Submitted again my mobile on 05.04.2015 without a job no. They returned me on date 07.04.2015 without repairing. Then I call to customer are and log complain. Then I again submit my mobile against the Ticket ID created by Customer care representative. Keeping in view of the above, it is required to issue necessary instructions to concerned person or provide me a new mobile otherwise I shall opt the court within a week.. Copy of all relevant job sheets and bill is attached. Sohan Pal M. [protected] Date: 10.04.2015.

I bought a sony xperia Z3 (IMEI- [protected]) on 25/12/2014 from The Phone Store Koramangala Bangalore and within two weeks the phone started acting weirdly and the screen stopped working and then after giving it to service centre they changed some four parts of the phone including the screen and then again after one and half month the screen is acting weirdly. The notification bar is not working properly and the screen automatically opens random apps. After submitting to the service centre the problem is still persisting. It is evident from these facts that I have been cheated and have given a faulty handset.

I HAVE PURCHASED THE SONY LED TV 40 INCH KLV40R842B ON 20TH OCT 2014. HARDLY FEW MONTHS HAVE PASSED WHEN SUDDENLY TV HAD STOPPED WORKING ON 25/03/15. CONPLAINT WAS LOGED ON 28/03/15 AT TIRUPATI ENTERPRISES, HARIDWAR WITH REQUEST ID NO 24667473. ENGINEAR VISITED 2-3 DAYS LATER AND TOLD US THAT THE ADAPTAR IS NOT WORKING AND IT WILL TAKE APPROX 3-4 DAYS TO ARRANGE THE SAME. AFTER APPROX 5 DAYS ENGINEAR VISITED WITH THE ADATPTOR BUT THIS TIME HE REALISED THAT THE PROBLEM IS WITH THE PANNEL TOO AND HE TOLD US IT WILL TAKE FEW MORE WEEKS TO GET THE PANNEL. BUT THE QUESTION IS WHY I SHOULD GET THE PANNE REPLACED IN A NEW TV. I WANT THE REPLACEMENT FOR THE NEW ONE. WE ARE CLOSELY FOLLOWING THE THINGS AND READY TO LODGE COMPLAINT IN THE CONSUMER FORUM IF THE PROBLEM WAS NOT RESOLVED WITH THE NEW REPLACEMENT.

I HAVE PURCHASED THE SONY LED TV 40 INCH KLV40R842B ON 20TH OCT 2014. HARDLY FEW MONTHS HAVE PASSED WHEN SUDDENLY TV HAD STOPPED WORKING ON 25/03/15. CONPLAINT WAS LOGED ON 28/03/15 AT TIRUPATI ENTERPRISES, HARIDWAR WITH REQUEST ID NO 24667473. ENGINEAR VISITED 2-3 DAYS LATER AND TOLD US THAT THE ADAPTAR IS NOT WORKING AND IT WILL TAKE APPROX 3-4 DAYS TO ARRANGE THE SAME. AFTER APPROX 5 DAYS ENGINEAR VISITED WITH THE ADATPTOR BUT THIS TIME HE REALISED THAT THE PROBLEM IS WITH THE PANNEL TOO AND HE TOLD US IT WILL TAKE FEW MORE WEEKS TO GET THE PANNEL. BUT THE QUESTION IS WHY I SHOULD GET THE PANNE REPLACED IN A NEW TV. I WANT THE REPLACEMENT FOR THE NEW ONE. WE ARE CLOSELY FOLLOWING THE THINGS AND READY TO LODGE COMPLAINT IN THE CONSUMER FORUM IF THE PROBLEM WAS NOT RESOLVED WITH THE NEW REPLACEMENT.

WE HAVE PURCHASED SONY BRAVIA TV 26 INCH ON 09.09.2009. ON 28TH MARCH, 2015 MY TV STOPPED WORKING.WE HAD MADE COMPLAINT TO SONY TOLL FREE NUMBER, ONE MECHANIC CAME ON 30.03.2015 & TOOK THE MOTHER BOARD OF THE TV BY POINTING OUT THAT THIS PART IS DAMAGED & THEY WILL SEND IT FOR REPAIR & IF IT IS NOT REPAIRABLE THEN THE PART SHOULD BE REPLACED WITH COST OF THAT.AFTER 10 DAYS OF FOLLOW UP AND COUNTLESS NUMBER OF MISCOMMUNICATIONS FROM THEIR SIDE WE WERE INFORMED THE PART COULD NOT BE REPAIRED AND THAT WE WOULD HAVE TO PURCHASE A NEW ONE. BEING READY TO DO SO WE WERE INFORMED THAT THE CONCERNED PART WAS UNAVAILABLE NATION WIDE WHEN IT IS THE DUTY OF THE COMPANY TO KEEP AN AVAILABLE PART FOR 11 YEARS AS PER CONSUMER RIGHTS FORUM. WE WERE THEN GIVEN AN OPTION OF PURCHASING A NEW TV WITH 25% DISCOUNT BUT WHY SHOULD WE BEAR THE ADDITIONAL 75% COST WHEN IT IS THE COMPANY'S RESPONSIBILITY TO KEEP SPARE PART AVAILABLE .

I bought Sony for the first time and i am very much unsatisfied with this product because there is a mic (voice) problem since i bought this phone the problem is my voice didn't reach at the other end properly is distracted & losses voice in between in short my voice is not audible at the other (receiver) end. I have submitted my phone to meerut service center for 3 times. In the first 2 time they didn't bother they just formatted my phone and said its a software problem infact i was saying that its the problem of hardware but they didn't listen, when i reached their 3rd time and tell them that it is still not working even submitting my phone for 2 times then in this 3rd time they changed mic of my phone but the problem is still same. 1 more problem is there that they ask customer to sign the job sheet that phone is received and working properly with out getting checked by customer. And i have a real video and audio prof of this.I bought this phone for Rs. 19500 and this phone is not fulfilling the basic requirement of phone then what is the use of buying sony.Now i want my problem to be resolved at any condition because now its going above limits. If you want to search my complains in your or service center database you can find by my number i.e. [protected]. I want my problem to be solved either repair this or give me a new hand set with in 10 days else i am going to consumer court for this harassment.RegardsHimanshu Gupta

MY HOME THEATER IS NOT WORKING. I COMPALINT TO SONY CUSTOMER CARE ON 26.03.2015 ID NUMBER 24637387. BUT TILL TO DATE MY HOME THEATER IS NOT RECTIFITY. YOUR SERVICE IS VERY BAD. IN FUTURE I HAVE NOT PURCHASE ANY PRODUCT IN YOUR SONY. VERY VERY BAD SERVICE.

Myself Dhanapati Kisku, Railway colony bokaro steel city, jharkhand, 827014. I had purchased sony xperia T3 mobile on Feb'15, which one year company warranty as per sony company, I have given my mobile, sony company authorised service centre at BOKARO steel city jharkhand, for warranty claim on date 04.04.15.But they demand me money says without money not repaired your mobile, but till now they unable to repair my mobile, they ususual says different daily, that tommorrow, day after tommorrow . So I request you kindly look into this matter and take necessary action please. Dhanapati Kisku Railway colony bokaro steel city(Jharkhand) My mobile IMEI no.[protected] Job reservation no.7462 as per their their retail invoice/cash memo bill.

Hello Sir/Madam, I purchased HT IV300 on[protected] from Shree Parshwanath Enterprise, Vadodara, Gujarat. My invoice number is KB-1343. But coming a problem of NFC, Screen Mirroring, and Voice after one month. I did complain via online for this issue, Request id was 24392197 on[protected]. A Technician came after 2 days and check the problem and he agreed with me but my problem was not solve and told me that I forward your complain other technician. Other technician came on[protected] and again he did same work, but my problem was not solve, he told me that I forward your complain to my manager. I doing lots of call to technician but he do not gave me satisfied answer. So I request you that please help me to replace my home theatre as well very soon. Thanks & Regards, Chirag Patel ([protected])

I visited Sony service centre in Jammu for my mobile Sony experia which I had purchased two months back. Your service centre people are not responsive as I had to go several time to get it repaired as they did not repaired it. I own an apple too but their service is excellent.

Dear Sir I (Vimal) have purchased a SONY VAIO laptop from HOT showroom ( Upper ground floor, Nehru place metro station) on date 11.05.14 Bill Name- Sanjay C/O- Vimal Garg. I paid Rs. 1000 for the extended warranty of 2 years. But till date I haven't received any warranty or any satisfactory comment from them after visiting the store a number of times and a regular follow up on phone. Now they are telling that sony has stopped making laptops and they cannot solve my problem. Since last 11 months they are neglecting me. I have mailed them also but they are not replying to my mails. I am attaching the invoice copy with this mail which captured all the required information Please help me in this regards Name: Vimal Garg PH: [protected] [protected] Mail ID: [protected]@gmail.com

I purchased Sony LED TV 42 KDL-42EX410 on October 20, 2011. From last 4-5 days the screen is showing White lines and also not clear . I called at Sony customer care no. & an engineer visited and he told that the panel is damaged and need to be replaced.the cost of panel is Rs.21750 which is very high. We believed on Sony brand and purchased such costly to and now felt so disappointed .The engineer also informed that this model panel is not available.Please provide us solution to such problem and either replace the panel or tv without costing us much amount since Sony is a very reputed brand so consider my request. Thank you

It's a shame, SONY is providing such pathetic after sale services, my XPERIA SP suddenly stopped working today and is just vibrating 3 times when power button is pressed. After visiting the service center they are charging 10000 INR for the replacement of the motherboard. Please provide me a convincing reason why I should pay 10000 INR after paying 18000 INR for the damaged phone when its manufacturer's fault. I kindly request the concerned authorities to look upto the issue, because its not just my phone. All the SONY customers are switching loyalties because of the pathetic after sale services. THANK YOU PRANAV LATKAR [protected]

hii i am jawahar lal from faridabad haryana. i have submitted my sony mobile xperia z on dated 11/03/2014 at service centre nh-5 nit faridabad ragarding problem in my ear speaker.now they are not returning my mobile to me after a long period till today. now they have break my screen and said that it was the fault of the customer yet i have submitted my mobile in a good condition. i have paid rupees 25000/- to the company to [purchase the product. now they harassing me. i an using sony bravia, sony handycam, sony laptop and sony mobile in my house but your service break my faith on the company. Now i have decided not to purchase any product of this company in my life if the problem exist the same. i have called many times to the customer care but there is no improvement.Its almost a month has gone. So long period ...i cant understand. Who will purchase your products if you will make such harassment to the customers ? please solve my problem as early as possible. JAWAHAR LAL +91-[protected] TICKET ID ;[protected] email id : jawahar.[protected]@gmail.com

I HAD A VAIO E SERIES CHARGER THAT HAD TO BE REPLACED ..IT WAS 21 DAYS THEY DUDNT INFORM ME ABOUT THE CHARGER . AND MY CONTINUOUS CALLS WERE NT ANSWERED ... AFTER 21DAYS I GET MY CHARGER WHICH IS NON FUNCTIONAL .. KINDLY RESPOND TO UR CUSTOMERS WITH SUPPORT AND HELP

I have purchased a LED tv make sony india from M/S BAWA ENTERPRISES opposite gate no.2 RCF HALT, SULTANPUR ROAD, KAPURTHALA.There is a defect in tv remote, i have complaint about this on the same day when i purchased it, but from the date of complaint there is no replacement of the remote.

Hi, I had purchased a sony xperia z1 on April 2014. however water leaked into my phone and my phone became dead.if it's water proof then how could be it possible?still my phone is in warranty period?i have an accidental/damage warranty card with me.but when i showed in sony service centre, they ask me to pay 50% of the price to exchange with a new one.if it's water resistant and i am having my accidental/damage warranty card then why should I pay 50%?

I have purchased a 32 inch LED TV (Model No - KLV32EX330) from your showroom E-Zone (Kakurgachi, Kolkata) dated 06.10.2012. Suddenly for last two days the picture are coming twice and colours are not coming properly. Then I have register a complain on 5th April 2015 in your toll free no (Comp No[protected]. Today one person visited my house checked all my bills along with the TV set, gave a written estimate and Rs. 200 service charge and said that the panel get problem or some defects and Rs. 11, 445 /- I have to pay for repair, then afterwards confirming form his office he said that the panel is not available. So I have to pay the amount to get replacement of this TV set. In this situation, I request you to replace my present TV set considering the repairing charge, as such a esteem company like SONY a set of LED TV should not be defective within Two and half years Please Help. My Contact No is - [protected] and My mail id is - [protected]@gmail.com

Hi, I had purchased Sony Z Ultra smartphone 2 months back and now I see a hair line crack on its own. I went to the service center and there they said that this physical damage which I disagree. There are several complaints registered online regarding the same issue. I am looking forward to Sony India to replace the screen as it is still under warranty. I trust this brand and now it's your turn to prove it.

i purchase one power bank of sony company from askmebazaar.com but this power bank is low quility and it doesnt work properly my order ID is AB1762686 and i purchased this product on[protected] please kindly replace this product or give me cash back.