Sony India Complaints & Reviews

Purchased the set on 24.02.2020, from beginning there is a square like white shadow in the upper side of the screen, due to pandemic situation could not call sony personnel in the house being 60 years old having different ailments. On 01.03.2021 booked a complain, on 02.03.2021, a person came from SONY service center and agreed that the problem is due to manufacturing defects. He told that, as it is just cross 365 days I have to pay only a little service charge, they will charge the costly parts without charge.
The took the set to the service center, job no. J10447878, on 02.03.2021,
On 20.03.2021 one driver delivered the set back after paying service charge.
Though there was no white square in the screen found in the screen but unfortunately the picture was found very dull, hazy with noise grains having very low illumination, immediately, it was reported to the toll free number and to the service centre number. The problems not solved yet. Please do the needfull.
If the problem is due to manufacturing defect, then the set may please be replaced by new one as far as the company reputation is concerned.

I am humble request to sony live app they will upload Sab channel old show 'sajan re jhoot mat bolo ' season 1 all episode upload to sony live app please it's a humble request to you they upload season 2 new show bt not upload season1 all episode upload them please🙏🙏🙏

Sir,
My Sony LED bravia model ex 52 TV is not functioning i, e. picture is not visible but can hear the sound clearly kindly register my complaint and do the needful at the earliest.
Thanks

Sir,
My Sony LED 51 inches TV bought five years back, is not functioning i, e. picture is not visible but can hear the sound clearly since this morning, kindly register my complaint and do the needful at the earliest.
Thanks

Hello,

I have paid for sony Liv premium membership subscription for 12 months but in my app the subscription is not activated. I have attached my payment transaction ID and my Sony Liv account details.

Please do the needful as soon as possible.

I had successfully unsubscribed to SONY LIV application from my phone since December 2020. And also was not using the application as such. In January I was not charged anything for this. Again in February without any consent or my need they charged the monthly charges to my credit card. I emailed them but they just are not responding as quick as they should. Also now in March again the subscription was automatically renewed without any consent. I am emailing them and they are just looking in to it. No serious action are taken.

Hello, i made payment of rs 224 from my bank account and then it got failed but my cash deducted from bank account and there is no activation of premium account. I am worried about if my cash get deduct in next month without my permission . So i want my refund or to activate my premium account. Plesase do not ignore.
Thanks

This problem is happening fromThursday - 4th March 2021 - prior to that, it was all working fine.
In fact the other apps too are working - Netflix, Prime and Hotstar.
I lodged complaints on to SonyLIV the next day.
Inspite of having a premium subscription, I am unable to watch premium shows and movies.
Error message : Something went wrong - please retry after sometime

All details of app, mobile and software version has been furnished to the SonyLIV team along with screenshots and videos of the errors

But till date, no resolution apart from the team stating they are working on it and will resolve soon.

I have approached with Sony customer care but as per them i need to approach LED/TV customer care so i contacted with them and they visited at home for checking as well and advise me to approach to sony care as there product is ok.

Both are toying with me and this is not acceptable.

Please send your customer care executive at my home to check the problem on urgent basis.

Regards
Rajesh Kumar
[protected]

I paid for a monthly subscription on sonyliv. The order ID is[protected]. But it is not activated.

Dear Sony,
we are very disappointed with your services at all because we bought a led tv of 43 inches and the technician is saying like wall fixing stands are not available with me right now, he will come for installation whenever he received those stands because of that our installation is getting delay so please make ensure that never repeat this type of issues. for customers thank you

I paid 299 monthly plan for sony liv and my activation shows still pending.

I purchased a Sony X 95g 55 inch led from arjay retail indiranagar store in Bangalore In Dec . To my surprise the WiFi doesnt turn on even when you try to do it manually and remains in off position. The basic trouble shooting from the call centre has failed and I'm told warranty Wil replace the WiFi adapter. I'm surprised that Sony is not replacing the unit itself considering it's a manufacturing issue on their end while smaller brands oblige !!

Device is in warranty and bought from authorized store only

My tv has starting issues. Went to sony showroom and checked and confirmed that it is a TCon board issues. Also checked sony website about it and confirmed it. Today sony person came and told me that the mother board damaged. Tv wont get on and asked me to pay 22000 to fix it. I asked time and he left. Later I tried my tv got on and it is working now. The service person didn’t even diagnose anything. He came took some photos and collected 250 INR and went. He is employed in Smart xare. Adyar, Cheenai

I went to a showroon of sony in ambedkar road kalkagarhi chown Ghaziabad uttar pradesh when i entered the shop and wanted to buy the headphones one of employer came and said the last price would be 2900 so i said ok then i wanted to try that headphone first but he was like u cant try, u can only try i[censored] r purchasing, what kind of behaviour is this?Cant we try headphones in the showroom then whats the use of showroom?

We had purchased sony LED 3 months back in november. A week ago, it started malfunctioning. All of a sudden it lost display although we could hear audio. We placed complaint with sony customer care. Service personnel checked the panel and everything and told us that there is some electrical issue due to which panel would have to be changed and they would have to take tv with them for the same. After a day or 2 we recieved call from your side that there's water in the panel...after i repeatedly told him..u didnt say anything about water when you picked up the tv and we are a hundred percent sure no water or liquid had been poured or spilled on the panel or anywhere on tv..he rubbished me saying all customers say the same thing...and the panel of your tv has been destroyed with water or some liquid and it has to be changed...he told me that he has taken approval this time and they are changing the panel for free this time...just 2 days have passed since we got the tv back...and again the display has disappeared in exactly same manner...this is not something we expect while buying tv from a company such as yours...Please look into the matter and get back to me as soon as possible.

Annual premium subscription plan charge already deducted but account still not activated. Please act immediately on the matter.

I had purchased Blu ray N9200 system on 26-June - 2017

Around march April I have registered complaint ( you will get record in your system ) regarding WIFI Box of the above system is not working,
But later on because of lock down I am unable to drop this box in your service station,

Later on again I have registered complaint for the same after lock down & dropped WIFI box to nearby Service centre of SONY ( in Kothrud Pune),
JOB no is – J10115124

But still after 3, 4 months I dint get Box replaced or repaired, got feedback spare parts are not available,
Also got offer for replacement for System with new but which is I feel, why should I invest again approx. 40K again with very less discount for this short period ( only approx. 2 years I used this system)
As I already invest approx. 60 K while buying the system, this is not worth offer,

Also Currently I could found on Sony website same system is still available for selling also in Physical retail Shops its available, so why could I don’t get its spare parts for repair or BOX itself to be repair???

This is really a worst response I am getting from SONY which is reliable & brand name in market,

Shall I put reviews & my remarks what problems I faced for the system on GOOGLE review or SONY sales site? Or should I have to take support from Consumer Court ? Which I don’t want to go for,
if I do not get proper & feasible solution, please suggest me the action me to do.
I do request to Sony support team & higher authority to give me best proper & prompt solution, to get satisfaction to USE Sony product as I am most of the product from SONY only.

Request for kind support,
Thanks in advance.

Vijay Dhide
[protected]

We are using Sony Bravia smart Tv
Suddenly from past 3 - 4 days smart TV is not able to connect.
We are receiving an error message.

“ The System has encountered an error
Please try again later. If problem persists please contact Sony”.

Please resolve this issue

I wanted to buy premium subscription of SonyLIV for Rs 999. But the money got deducted twice & still I did not get my subscription. So in total I have been looted of Rs 1998 and with no subscription. I want all of my money refunded back from SonyLIV ASAP or else I am lodging a complaint in Mumbai Cyber Police cell for taking my hard earned money without giving me any services.