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Sony India Complaints & Reviews

www.sonyindia.co.in

1.5

Updated: Feb 24, 2026

Complaints 8028

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2254

Unresolved

5774

So far, so good. Sony India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Sony India will keep up the work and continue to help more customers with their concerns even better 🤝

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Sony India reviews & complaints page 19

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I bought a Sony KD43X700E 43 inch model from 2 and half years back from UAE. Two months before the TV started to appearing vertical lines on the screen. I conducted the customer care for fixing the same.

These people were ask me about 17500/- for changing the panel . even the model as too much expensive ( bought if for around 50 K Indian money). But I was ready to pay the money to fix it and I ask them for assurance for 1 year (Not even a warranty), But these people were not confident to give such assurance.

I trusted sony model since my child hood as this reason I went for your brand even it was expensive, But I am sorry to say that I lost the confidence on your brand & I regret to inform you that I am planning to dump the TV and decide to go with some local brand.

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I bought Sony Bravia LED TV 55 inch model 2 years ago. Suddenly it started to display vertical lines. Contacted sony service and they say panel need to be changed which will cost 26400 INR/-. This is already expensive model and again I am being asked to spend big amount for repair. I trusted Sony brand but now regret buying this model. Not sure if repairing panel is worth it.

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The scrren has turned black. sound is ok, .

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I have bought one headset on last September which is having 1 year warranty, would like to know further process to replace

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Address: Carron Tea Garden ,Siliguri

Website: Sony

I Have 3 Sony Tv but one sony TV again and agin disturbs one time we are some month before repair but today onwards agin 3 Black line showing on TV screen . Then How to trust it Brand, now i am very disappointed from Sony Agin will never purchase Sony brand anything and any person to Suggest to don’t buy the Sony product. but 2 Sony TV very well running condition but one 40 inch TV is very bad service from SONY.

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My request id with sony[protected] dt 28.06.2021. I was offered replacement of my tv through your s. Centre star electronics new delhi 110028. I deposited in your a/c under utr no sbin[protected] on 12th july rs. 56242/- as replacement cost in sony india pvltd. I was assured replacement by 10 days. I am not provided any by sony/star electronic till to date .
Please help in the issue. From biswajit, new delhi 110045, m. [protected]

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Jul 28, 2021

Updated by meghi A fortnight has elapsed, since I deposited the cost of TV. If it takes several more days, then I am undone. Sony/its service centre assured replacement within 10 days.
Please resolve the issue early.

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Address: 117 - E , Rana Nagar, Bhavani- 638301 , Erode Dt. tamilnadu cell no. 9789999966

Website: google

MODEL NO. SP29M53K. SERIAL NO. 6201995. Frequently tv off and then on.

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As soon as i enter the activation code on my phone, the activation code on my tv changes. Hence i can not activate subscription on my tv

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Address: Ghatkopar, Room 15 Asalpha Village Ghatkopar West

I have been approched for sony service centre
For replacing my speaker for my led.
The service department person came and he has replaced my speaker for my led tv.
But after speaker was getting rough voice for my led and it wae worst voice for my led.
And i am being follow up with the guy but he is not responding his name amit soni and his boss name wae arun. This both guys are not recd my phone no reply of message.
And also i paid for the sevices they both have given. Than also they are not responding.
In this scenario what should i do whom to complain no one there to help me.
I am calling customer care but they are telling your no is not registered.
Pls take this case oh high priority.

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Address: mahesh chandra

Website: mahesh chandra

Respected Sir,

My name is mahesh chandra mahawar, I belong to Rajasthan, Bikaner.
I am living in Delhi (PALAM COLONY), because i am doing job as software engg.
On 02 JULY 2021 i have purchased 1 liter 1 Milk food ghee form JAIN store SADH NAGAR NEAR MAHAKAAL MANDIR PALAM COLONY, New delhi. but it was duplicate Ghee, I went to change it, but he didn't accept it,
Please Do any action as soon as possible

Product:- Milk Food Ghee
Batch No:-153
Address:-
JAIN Store
SADH NAGAR NEAR MAHAKAAL MANDIR
PALAM COLONY

New Delhi
Pin.:-110045

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Address: Nalwar

Nan sony sa d40 uffar purches madi 1 and half year aitu two time reaper madsiddin adru evag matte kettide service center kottidde avru mother board kettide anta 1800% charge agutte andru ok ready madi andre ready agide tagond hogi andru tagond bandre start agta ella call madidre service center avru call recive madta ella higadre nim Sony brand heg use madbeku heli
Sony service center avaru correct agi service kodta ella

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My sony customer care complain refrence id number is :[protected]
I am getting error code ce:[protected] error in every game in my ps 5 i had complain in sony customer care no help provided by the sony just telling the same thing wait wait and wait did i purchased the console for waiting pathetic service by sony its been 7 days i have complained in sony customer service no help provided by them every day same answer they give is to wait thats it.will never buy again from sony after spending healthy amount in the sony gaming console in return no service no help by the sony I recommend not to buy sony gaming console go for xbox with great serivce they provide.

Aug 3, 2021

Complaint marked as Resolved

Replaced with brand new ps 5 by sony

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We have so many different sports going on of our country, and despite having 4 sports chanel none of them are showing our own games, and showing other countries' games, that's ridiculous as we are looking forward to watch our country's players and you are not letting us.

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Address: 11A New MIG Flats, Mayur Vihar Phase 3

Dear Sir/Mam

Please note that looking in to Brand Value of SONY TV, I have purchased 2 Sony TV, as per below details by replacing same by Samsung.

1) KD-43X7002G
Invoice Number : MB2C1920/1148
e-Way bill number :[protected]
Dated : 7th October 2019
Shop : Mehta E-Store Pvt Ltd 19-20 ( GSTIN/UIN : 09AAFCM5275M1ZV

2) KDL 43W800C 3D LED TV
Invoice Number : 91737473
Delivery note :[protected]
Dated : 13th July 2015

Please appreciate that I was under great impression of Brand Value of SONY TV till first week of July 2021, when my TV, which was bought less than 2 year before (KD-43X7002G), start creating problem. We have lodge complaint to call center ( Complaint Request ID 66446548 Dated 8th July 2021 ) .

Our total trust got shattered, while we start chasing for solution of repair for our TV. After 2 reminders service engineer from "Immortal Innovation Services Pvt Ltd" ( GSTIN 07AAECI1043G1ZZ), Mr. Inder attended our complaint through Job/ccc ID No. 66446548 and find that mother board get problem and replacement is only solution. He took advance Rs 1000/- along with his service charge Rs 236/-, but after 12th July 2021, we are continusely chasing them through call center and direct, but no response till date .

We are really surprised to see such pathetic response from authorized service center of SONY TV, who hardly take care for their customers. Looking in to their behavior and non response of our request despite several efforts, finally we have to buy additional TV of Samsung LED 32T4310 ( Invoice Number MV3/21-22/481 Dated 18th July `2021 ( UA32T4310AKXXL, S/N :CWTQ39BR504434 ), BUT TILL TIME ( 23rd July, 2021, 11.30 PM ), NO RESPONSE OR SOLUTION for our lodged complaint.

We are facing problem in KDL 43W800C 3D LED TV, also, as number of vertical lines are appearing, but some how able to manage same.

Our earlier SAMSUNG TV, perfectly worked for 7 to 8 Year, but purchase of SONY TV, totally disappointed us despite buying of expensive, as we want to move for more "QUALITY" product.

It is my humble request to SONY TV management, please help us repairing our TV. Our advance have been stuck up with "Immortal Innovation Services Pvt Ltd", who have been referred through call center Request ID 66446548 Dated 8th July 2021, to kindly arrange to repair our TVs.

Warm Regards

Kul Bhushan/Vandana
: +91 [protected]

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Jul 23, 2021

Updated by Vandana Kul Bhushan Complaint regarding non response of complaints even after 2 weeks for TV pushcase less than 2 year
Dear Sir/Mam

Please note that looking in to Brand Value of SONY TV, I have purchased 2 Sony TV, as per below details by replacing same by Samsung.

1) KD-43X7002G
Invoice Number : MB2C1920/1148
e-Way bill number :[protected]
Dated : 7th October 2019
Shop : Mehta E-Store Pvt Ltd 19-20 ( GSTIN/UIN : 09AAFCM5275M1ZV

2) KDL 43W800C 3D LED TV
Invoice Number : 91737473
Delivery note :[protected]
Dated : 13th July 2015

Please appreciate that I was under great impression of Brand Value of SONY TV till first week of July 2021, when my TV, which was bought less than 2 year before (KD-43X7002G), start creating problem. We have lodge complaint to call center ( Complaint Request ID 66446548 Dated 8th July 2021 ) .

Our total trust got shattered, while we start chasing for solution of repair for our TV. After 2 reminders service engineer from "Immortal Innovation Services Pvt Ltd" ( GSTIN 07AAECI1043G1ZZ), Mr. Inder attended our complaint through Job/ccc ID No. 66446548 and find that mother board get problem and replacement is only solution. He took advance Rs 1000/- along with his service charge Rs 236/-, but after 12th July 2021, we are continusely chasing them through call center and direct, but no response till date .

We are really surprised to see such pathetic response from authorized service center of SONY TV, who hardly take care for their customers. Looking in to their behavior and non response of our request despite several efforts, finally we have to buy additional TV of Samsung LED 32T4310 ( Invoice Number MV3/21-22/481 Dated 18th July `2021 ( UA32T4310AKXXL, S/N :CWTQ39BR504434 ), BUT TILL TIME ( 23rd July, 2021, 11.30 PM ), NO RESPONSE OR SOLUTION for our lodged complaint.

We are facing problem in KDL 43W800C 3D LED TV, also, as number of vertical lines are appearing, but some how able to manage same.

Our earlier SAMSUNG TV, perfectly worked for 7 to 8 Year, but purchase of SONY TV, totally disappointed us despite buying of expensive, as we want to move for more "QUALITY" product.

It is my humble request to SONY TV management, please help us repairing our TV. Our advance have been stuck up with "Immortal Innovation Services Pvt Ltd", who have been referred through call center Request ID 66446548 Dated 8th July 2021, to kindly arrange to repair our TVs.

Warm Regards

Kul Bhushan/Vandana
: +91 [protected]

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I turn on my tv 2 days ago and there were some lines on tv and small black spot at the bottom of that line and i knew from the very beginning that it was not damaged by me because i never touch the tv and i live alone in the house so i called customer care to get my tv repaired which is still under warranty they send a technician the next day and the started to accuse that i damaged the tv somehow so he can't repair it under warranty i told him that i don't touch the tv and i live alone and then started talking in a very rude manner saying that you have damaged the tv you might have hit it with something in very arrogant tone, so i request sony india to please look into the matter and get my tv fixed which is under warranty ASAP

email me on : [protected]@gmail.com
for any details

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I have purchased DAV -TZ210 Sony Home Theater (sr no 6130929)in Jan 2011. Recently I have faced a problem o[censored]nable to play DVDs/CDs. I have given the unit for repairs at Vignesh Service Center in Koramangala, Bangalore on 6th July . After inspecfting they have informed me that they would need a Lens unit to replace and they have orddred the part from Sony. Today after 2 weeks they have confirmed that Part can not be arranged and they cannot repair the unit. I am disappointed a client that get to know after 2 weeks that my DVD player cannot be repaired. Can you pls look into it and organize the part . For exact Part number you may contact your service center

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I bought sony truly wireless earphones wf1000xm3 two months back.
I did not take too many calls at that time, but now after two months I've realised that the Noise cancellation feature does not work during calls.

Moreover the ambient sound is so prominent during calls that it is a distraction.

This is fairly high priced earphones in this bracket. I've searched all forums and could not find a solution over the internet. Now I want to return them because now I take a lot of calls and it has rubbish call quality.

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My PS4 account has been hacked

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Address: Kphb colony, kukatpally ,Hyderabad

I am vamsi my Sony amplifier was not working so I went to Sony service center name is mayank service centre located in Kphb colony, kukatpally, Hyderabad the person who attend my product and said it will not work due to mother board problem so you should change complete mother board which cost around 18000/-rs and I have taken my product and I have shown to another technician and he resolved the problem with in 2000/- rs
So why r u hiring such un professional persons and suffering customers so please take care of this type of issues

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I bought a Sony Bravia tv 2 months ago now there are some issues coming in my tv screen ..some area of screen is blur and slowly slowly it is increasing . So I complained in Sony and ask them to replace but now it is more than 10 days but till now no action taken by the company

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