Sony India Complaints & Reviews

Sony TV officers do not reply to my emails and do not make calls. I have been doing nothing for 4 months. I hope you will get rid of this problem.

I have purchase sony tv KDL 43w 950D My TV fell off on September 2020. I spoke to the customer care center and sent to Technician, they said that the TV panel is damaged, its cost is 19 thousand rupees. I gave them 10 thousands rupees After stopping the 1 1/2 month, her response came that the panel is not available, you cancel the order, I cancelled the order. I got my 10, 000 back.
Then after a few days I again complied with Sony Customer Care Center, they again sent new technicians, they also said that TV's panel is damage, its cost is 19 thousand rupees, I gave them 10 thousand advance. But 15 days after Service Center said that it was not being available.
Sony TV's customer care offered sell tv 25% due to TV panel not being available to me, but I should not take this offer.
Can you make me available the TV panel or give me a new model of 43 inch Sony TV.
I hope that you will be able to understand me, I am a middle class man, plz give me the TV panels or give me a 43 inch new TV.
(You have given a new TV to my friend earlier too, her model was KDL 43 w 800 D She also had panel problem.)
Thank you.

My self darshika misty, I purchase sony bravia KLV - 43W672G in July 2020 . I purchase from malad west, mumbai - venus electrovision which is very famous for Sony products .
the product after 2 to 3 month the line is coming in tv panel, i complained to malad east services center . after that the checking person is coming Mr kabish the first time is coming for check up they mention there is no issue but after 5 days approx in October i complaint 2 nd time they check the tv, in font of him same problem is coming, they process my tv complain and after continue 1 month follow up they pik up my tv, they pik up my tv[protected], i don't know what they are check, from the malad east service center branch i foll up with rm sachin - soni tv engineer -after 15 days sachin inform to me there is no problem in tv id don't know what they are doing with tv they check or not[protected] they delivered my tv after the number of follow up with him, they dispatch with no result date[protected] same problem is coming i complain again they said when my tv pikup tempo coming to your area it will be pickup, till date[protected] is pending .

MY JOB NUMBER - JO1856669
8206891

Request ID[protected]

Job no. J01718493 dated 7th November 2020 : Product Still at Service Point Noida.
- Quality Issue not getting addressed by SONY India.
-Harassment - Being forced to accept a defective product
-Despite Visiting Service Point: Product found Defective As it is. Hence not collected back. Sony was informed via email as well as Twitter.
- Misuse of product by Service network.
- Request for replacement of quality deprived product not being fulfilled.

Kindly cancel my subscription i am unable to cancel it from app and website.
Email: [protected]@gmail.com...

Respected sir,
Request id : 63624624
mob no.[protected]
job no.J01885574
we have lodge complaint on issue of partial dust on my tv set screen.your engineered visited to my place and for same reason it was taken to service center to get done. i was not get any updates on its delivery to me so i taken follow up but authorized person is always giving me different issue related to his problem to get delivered and assuring always to get delivered it today & tomorrow. always said your system is ready at thane office but couldn't get delivered on some transport reason. finally i connect the call to service center & make conference with sanjay suthar-dombivii authorized service center.now he is giving other issue & told have to change panel. it was no panel issue when it was given to him. they have done something wrong at the time of repair work. now he told that we will issue tv with new panel installation in it. i am not ready to take my tv set bcz there was no such issue & my tv set was fine. only dust problem identify but they have created issue in panel. i dont sure that now it will work long life. i wants to get new tv set or refund my money and not replacement.

Good evening I ordered a 108 inch sony bravia led tv yesterday and I got it delivered today but the person who came to install it misbheaved and scold my father so please take sivier action towards him his name is ramu goud

Dear Mam/Sir,
With reference to the trail I was expecting a solution but nothing happened yet since 27.12.2019. For why I have already paid an advance of Rs. 2000 as advised by the concerned person of your service center and did follow up many times during this period.

But when i am asking for the recent update now, they are telling me that this problem of my music system can't be resolved though the plant is not producing these parts now and insisting me to take back the system as well as the advance paid amount. If this so then you had to mention this at the time of purchase.

Now you suggest to me please what will I do with the music system which isn't in working condition ? I had a lot of expectations from your product and service as well. But now I am thinking that my investment for the Sony music system was a bad decision.

According to your attached policy no.8 you have the right to decline the repair service if the product is more than 5 years, but as per my job card i have informed about the problem and submitted the set with receiver on 27.12.2019, which is 4 yrs and 5 months from the date of purchase.

So, kindly look into the matter and try to give your best service which will enable me to get back the music system in working condition please. I hope that being a reliable brand you will consider this matter and will do your best to solve this issue asap.

Encl: 1-Job sheet of service center.
2-Money receipt against advance.
3-Invoice of home theater.
4-Screen shoot of company policy.

Regards,
Madhusmita Mohanty

While watching smart TV it asks for network setting and other details. This is happening since last two months. We are fed up doing all this.

I have bought sony bravia tv on 27march 2015 worth ruppes 155000. It suddenly stopped working and a red light started blinking in led panel on 22th november 2020. We have registered a complaint to service station on next day an engineer came and after checking he tried to update the tv but it coundn't work.he told us that motherboard should be changed it is costly but we agreed to do so we have given him 2000 ruppes in advance after a week after calling 3, 4 times the lady of the srvice center told me that company has stooped tomanufacture this part so we can't repair it. Very irresponsible answer from this reputed company!!! They have offered us a very low discount on buying their another product also.who can buy their anther product. Only after5years this tv become useless for us because of this such a careless company Sony India.

Money deducted for premium subscription but cannot watch cricket
worst service ever
no response from customer support
money waste
time waste

Sir,
i have purchased the sony bravia 48 inch smart tv just three and half years back.now the display is not functioning.the service center people are telling that it will cost around twenty five thousand.is not it painful?
then why any one will go for sony by paying a high amount if the longevity of the product is less.it hampers the goodwill of the company.please help me to do the same by paying the minimum amount.

Am paid 299 Rs for sony live subscription for one year.my account shows still not subscribed .Login to the website multiple times and checked again ask to subscribe they cheating the customers.

SonyLiv app has not been accessible for me since the last month. Sent them many complaints about my premium account not being accessible. Have not got any replies from them on twitter to solve the issue. Nor have they refunded my money back. I have also been unable to cancel the subscription and now Sonyliv has debited my account again for this month. This is shameless cheating and looting. I want my money back for both the months and have entire thread of my complaints to them. Please help me.

Issue with TV started 2 month back that sound was not getting switched off in between of watching TV. After complain, sony representative changed HDMI cable to optical cable. Now If I use external speaker then sound will come from both TV and Speaker.

Another issue with TV is that its not connecting to wifi internet. We need to manually change the TV time and then connect wifi internet. I have purchased TV for Parents as they does not know much about technology they are not able to use TV.
I have given multiple complain but there is no response form Sony. They are just staying that they will look into matter but from last 1 month I have not received any reply form them.

I have subscribed the package of Rs 299/-
But unable to watch live matches (india vs australia)
On clicking 'PLay Now' a blank screen appears.

Subscription Details:
Anupam Sahu
+91-[protected]

Please refer Job/sales No: J01768228.
We purchased Sony LED TV 43W950C on 09 Nov 2015 because we believe in product quality and servicing of Sony India Ltd. All these days TV was working fine. But Since Apr 2020(This year), our tv started giving trouble. Horizontal bars started appearing at across the LED panel. We called up Sony customer centre in toll free number. But Sony India expressed regrets saying that repair services would...

Please review the attitude of amitabh bachhan; where he is giving directly hint to girls/ladies contestant on hot sit. Today on 27.11.20 on 10th question.he directly told ARE YOU AWARE OR GUESSING; even in all the review with ladies hot sit; their attitude to help by his eyes ; even a ladies guess the answer and if amitabh knows the answer then directly tell ..AP BOLIYE TO LOCK KAR DE and sudden lock the answer ;

Please review the ladies episode
Directly blames to amitabh but he never support MALE MEMBER

I had purchased Sony Bravia Television Set from "Vijay Sales" Vashi Branch for around Rs. 56000 on 30th Oct 2019.
It have 1 Year warranty and Suddenly one fine day within warranty we have observed below details:

1) Minor spot on left hand side of the TV screen
2) Faded black spots on various parts of the TV screen.

I have given the complaint for the same on 29th Oct 2020 with request Id: 63631085.
and complain as assigned to Sri Sai Electronics, Vashi, Navi Mumbai.

After complaining they have come to pick up my TV on 03/11/2020. Job Id : J01678518.

After keeping TV for 17 to 18 days with them. The service center called me and gave me an estimate of around Rs. 16000/- for change of screen although it is in warranty. As they are projecting as the spot displayed is from outside and also not repairing the faded black spots on various parts of the TV screen which they are telling it is the dust.

Many times Sony Service Center guys are not picking the phone as well and we have to call them continuously

Please look into the matter ASAP. Sony is a very recommended Band Name and pioneer in Electronics. I am really disappointed with the service Sony is providing to the customers.

Looking for a positive response as this will avoid me going for any further escalations.

Below are my TV details :
Model Name: KD - 43X8000G
Product 8D No: 18996301
Serial No.: 8119489

Hello,

I am writing this for the second time.

I would like to raise a complaint against sony service center at Kalyan, Maharashtra.
My Tv Sony Bravia 55" TV [ Model : KD55X7002E ] got panel issues in the month of July 2020 and the panel got replaced at the same service center.
I got charged 30000 for panel replacement. We got our TV back in August 2020 and it worked well for the first month i.e....

Hi,

I have purchased annual subscription of SonyLiv @ 999. After payment my subscription is not activated. I have raised two complains via contact us option as that is only way to contact them, u cannot talk to them by calling them over phone.
As there is no response from the concerned team, I am raising complaint here.
I lost the trust after this purchase and moreover the app is very slow.

I hereby request you to help me cancel my subscription and get money.

Please find enclosed screenshots for your reference.