Sony India Complaints & Reviews

Hi,

Current Job No- J01998339
Old Job No- J92496748
Old Job No- J92471306

I purchased this SONY TV in Mid of 2013 by spending Rs 55000/- from Chennai

And in last year means in Dec 2019 1st time i had given it for repair on Sony Service Center due to screen was not coming that time i spent more than 5000/-

And now again in Dec 2020 same problem occurred and i visited same Sony Service Center and this they are asking to spent 11000/- for panel

and no one is ready listen and repeatedly giving same response "Sir it is electronic item Can not say when it stop working"

I didn't understand meaning of this statement,
Am i purchased any Chinese or 3rd Grade Manufacturer Product & what is meaning to spent Rs 55000+5000+ rupees if there is no assurance for service or product

Br

Anoop Kumar Tripathi
+91 [protected]

Dear sony india team

I had registered a complaint on 08th dec 2020 via complaint no. 64238672 regarding my tv is not starting. Then once engineer visited home and informed of change of board. For which I agreed and then in visit he came with unsealed and faulty product which he has taken back. But since then no update from sony. Even though your customer care reverted on mail that your regional office will be in touch immediately but their immediately is still pending.
Your service center has already taken partiall payment for the product but no update when will the product will arrive.

Here the situation is I am ready to pay for the product but you guys are not ready to deploy it.

I am making all the records of mine communication with sony team. I will represent all at consumer court if required.

Also I never ever recommend sony products to any one irrespective of your quality because you guys are zero on after sales service.

I will prefer LG or Samsung as they are very good in after sales.

Pathetic service from sony.

Kindly resolve my complaint no. 64238672 or else I have to move legally.

My upi transaction id is[protected]. Money has got deducted from my account have raised this issue multiple times through emails and app but my service has not been activated and nor have i got any response from your end. Also tried calling on various numbers but has not been helpful. Pls refund my money because i dont want to take any subscription

Adapter and speaker not supply current.

Apps like Netflix, Amazon prime not getting connected to WIFI

I did factory reset and set up the TV, connected to wifi and all were working

When I went back to TV and came back on apps it again shows wifi connected but no internet

Seems like TV Operating System issue

I have purchased sony tv model KDL 43 W 950D on the date 10/2016 because of good brand name in market. In September month when I switched the TV on it was blinking with red light five times. No picture no sound.
I have raised the complaints to customer care on sept 2020 and I got the call from techician whom demanded for Rs 300 service charge for visiting house and when I agreed for it, he just came to my house and said that the problem is with panel board which will cost upto Rs.19, 000. I'm given 10000 in advanced but he say pannel is not available
So what can I do I'm say plz given mi tv pannel or do change my tv give a new 43 in tv

After that I tried to chat with sony executives they are telling me to follow the trouble shoot steps which is of no use.
And after 4 month this problem is purchas
Complient not resolved

My complaint number is
[protected] Nov
[protected] Dec
[protected] Dec
[protected] Dec
[protected] dec
Anyone sony tv employees or costumers officer not responding my mail or call

What is the use of buying such costly brands from sony as there is no service response

I have paid Rs.999-00 on 9.12.2020 through my debit card xxxxx1036, towards one year subscription to sony liv app in my mobile. But you have not activated till now and you even not bothered to send me id and password. please see the attachments and activate liv .
K, P, Ananthapadmanabha
[protected]@gmail.com
phone: [protected]

My tv is not working...the red light is blinking 5 times..i want to lodge service request..my contact no is [protected]

Sony TV officers do not reply to my emails and do not make calls. I have been doing nothing for 4 months. I hope you will get rid of this problem.

I have purchase sony tv KDL 43w 950D My TV fell off on September 2020. I spoke to the customer care center and sent to Technician, they said that the TV panel is damaged, its cost is 19 thousand rupees. I gave them 10 thousands rupees After stopping the 1 1/2 month, her response came that the panel is not available, you cancel the order, I cancelled the order. I got my 10, 000 back.
Then after a few days I again complied with Sony Customer Care Center, they again sent new technicians, they also said that TV's panel is damage, its cost is 19 thousand rupees, I gave them 10 thousand advance. But 15 days after Service Center said that it was not being available.
Sony TV's customer care offered sell tv 25% due to TV panel not being available to me, but I should not take this offer.
Can you make me available the TV panel or give me a new model of 43 inch Sony TV.
I hope that you will be able to understand me, I am a middle class man, plz give me the TV panels or give me a 43 inch new TV.
(You have given a new TV to my friend earlier too, her model was KDL 43 w 800 D She also had panel problem.)
Thank you.

My self darshika misty, I purchase sony bravia KLV - 43W672G in July 2020 . I purchase from malad west, mumbai - venus electrovision which is very famous for Sony products .
the product after 2 to 3 month the line is coming in tv panel, i complained to malad east services center . after that the checking person is coming Mr kabish the first time is coming for check up they mention there is no issue but after 5 days approx in October i complaint 2 nd time they check the tv, in font of him same problem is coming, they process my tv complain and after continue 1 month follow up they pik up my tv, they pik up my tv[protected], i don't know what they are check, from the malad east service center branch i foll up with rm sachin - soni tv engineer -after 15 days sachin inform to me there is no problem in tv id don't know what they are doing with tv they check or not[protected] they delivered my tv after the number of follow up with him, they dispatch with no result date[protected] same problem is coming i complain again they said when my tv pikup tempo coming to your area it will be pickup, till date[protected] is pending .

MY JOB NUMBER - JO1856669
8206891

Request ID[protected]

Job no. J01718493 dated 7th November 2020 : Product Still at Service Point Noida.
- Quality Issue not getting addressed by SONY India.
-Harassment - Being forced to accept a defective product
-Despite Visiting Service Point: Product found Defective As it is. Hence not collected back. Sony was informed via email as well as Twitter.
- Misuse of product by Service network.
- Request for replacement of quality deprived product not being fulfilled.

Kindly cancel my subscription i am unable to cancel it from app and website.
Email: [protected]@gmail.com...

Respected sir,
Request id : 63624624
mob no.[protected]
job no.J01885574
we have lodge complaint on issue of partial dust on my tv set screen.your engineered visited to my place and for same reason it was taken to service center to get done. i was not get any updates on its delivery to me so i taken follow up but authorized person is always giving me different issue related to his problem to get delivered and assuring always to get delivered it today & tomorrow. always said your system is ready at thane office but couldn't get delivered on some transport reason. finally i connect the call to service center & make conference with sanjay suthar-dombivii authorized service center.now he is giving other issue & told have to change panel. it was no panel issue when it was given to him. they have done something wrong at the time of repair work. now he told that we will issue tv with new panel installation in it. i am not ready to take my tv set bcz there was no such issue & my tv set was fine. only dust problem identify but they have created issue in panel. i dont sure that now it will work long life. i wants to get new tv set or refund my money and not replacement.

Good evening I ordered a 108 inch sony bravia led tv yesterday and I got it delivered today but the person who came to install it misbheaved and scold my father so please take sivier action towards him his name is ramu goud

Dear Mam/Sir,
With reference to the trail I was expecting a solution but nothing happened yet since 27.12.2019. For why I have already paid an advance of Rs. 2000 as advised by the concerned person of your service center and did follow up many times during this period.

But when i am asking for the recent update now, they are telling me that this problem of my music system can't be resolved though the plant is not producing these parts now and insisting me to take back the system as well as the advance paid amount. If this so then you had to mention this at the time of purchase.

Now you suggest to me please what will I do with the music system which isn't in working condition ? I had a lot of expectations from your product and service as well. But now I am thinking that my investment for the Sony music system was a bad decision.

According to your attached policy no.8 you have the right to decline the repair service if the product is more than 5 years, but as per my job card i have informed about the problem and submitted the set with receiver on 27.12.2019, which is 4 yrs and 5 months from the date of purchase.

So, kindly look into the matter and try to give your best service which will enable me to get back the music system in working condition please. I hope that being a reliable brand you will consider this matter and will do your best to solve this issue asap.

Encl: 1-Job sheet of service center.
2-Money receipt against advance.
3-Invoice of home theater.
4-Screen shoot of company policy.

Regards,
Madhusmita Mohanty

While watching smart TV it asks for network setting and other details. This is happening since last two months. We are fed up doing all this.

I have bought sony bravia tv on 27march 2015 worth ruppes 155000. It suddenly stopped working and a red light started blinking in led panel on 22th november 2020. We have registered a complaint to service station on next day an engineer came and after checking he tried to update the tv but it coundn't work.he told us that motherboard should be changed it is costly but we agreed to do so we have given him 2000 ruppes in advance after a week after calling 3, 4 times the lady of the srvice center told me that company has stooped tomanufacture this part so we can't repair it. Very irresponsible answer from this reputed company!!! They have offered us a very low discount on buying their another product also.who can buy their anther product. Only after5years this tv become useless for us because of this such a careless company Sony India.

Money deducted for premium subscription but cannot watch cricket
worst service ever
no response from customer support
money waste
time waste

Sir,
i have purchased the sony bravia 48 inch smart tv just three and half years back.now the display is not functioning.the service center people are telling that it will cost around twenty five thousand.is not it painful?
then why any one will go for sony by paying a high amount if the longevity of the product is less.it hampers the goodwill of the company.please help me to do the same by paying the minimum amount.

Am paid 299 Rs for sony live subscription for one year.my account shows still not subscribed .Login to the website multiple times and checked again ask to subscribe they cheating the customers.