Sony India Complaints & Reviews

Dear Sir / Madam,

I am writing to you to raise an issue about: Consumable Electronic

The issue that I have experienced was: I am regular customer of products of Sony [TV & Music System] since[protected]. For the last 1 year I'm frustrated and feel helpless with the continuous non response & false commitment by the executive specially Mr Shashikant Virajdar of Sony Service Center [Hira Electronics] at Solapur, Maharashtra India.
Actually My Sony 32" Bravia TV [2013] had encountered problem in display of screen. Any Pic in Screen is spited in 2 Parts horizontally. One third part at the bottom side is showing all colors while almost 2 third parts is not showing all colors [Defective]. To sort out problem I lodged service complaint with the Hira Electronics [Mobile no-[protected]] at Solapur in December 2019.
The service engineer attended the complaint advised us to pay Rs 15894/- towards replacement of fault tv parts. Accordingly I paid Rs 15894/- to the Sony Service Center vide cheque no 026375 of Dena Bank [Now Bank of Baroda] and the same cheque was credited to their account on[protected].
After some time later in the month of February 2020, service people told me that the tv part was not available. Since the particular tv part was not available, I was advised for replacement offer of old TV with new one for concessional rate or take your money [Rs 15894/-] back. Since I was posted in Pune and My family was in Solapur and then Lockdown took place, I approached the service center in August 2020.
And as I was shifting my family from Solapur to Pune I told the Service center to refund my sum [Rs 15894] back and I also told him that I would avail services from Pune. I had given them my bank account details for my refund.
Since then [[protected]] I am continuously following up the Executives with mobile no [protected] and Mr Shashikant Virajdar [[[protected]] for last 4 month. But they have not refunded till date.

It occurred on: 29/08/2020

I am regular & loyal customer of products of Sony [TV & Music System] since[protected] when I purchased Music System from dealer Madhu Brothers in Bhopal.
I request the competent executive of Sony India to arrange refund of my money Rs 15894/- with interest from its Service Center, Hira Electronics, Solapur and do some action against executive such as Mr Shashikant Virajdar [[[protected]] who has harassed me and also tarnished the image of brand SONY,
My Bank Details are as under,
Name of account - Neeraj
Account No[protected]
IFSC - CNRB0002073
Bank & Branch- Canara Bank, M P Nagar, Bhopal

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Neeraj Prasad
Mobile No- [protected]
Email- [protected]@yahoo.com
Addrsss
Flat No 702, NB Square, Near Podar International School, Ambegaon Bhudruk, Punw
Pune
411046
Enclosue :-1- Receipt of Cheque Given
2- Screen Short of Problem in my TV
3- Copy of communication [Calls & Wattsapp Massage]
with Executives of Sony TV Service Center [Hira
Electronics] Solapur
for more than 4 Months

I have paid the sonyliv subscrition amount but the service has not been activated yet. Phone no : [protected]

I am Sridevi, purchased a SONYLIV premium subscription in sonyliv website, they deducted the money from my amazon pay but did not activate my sonyliv premium account.

amount deducted- 299
Transaction details:
Date: Sunday, 3 January, 2021 12:44:46 AM IST
Seller: SonyLIV
Amazon Pay Transaction ID: P[protected]
SonyLIV ID: GKY9GLXAOQn96p
Status: Successful
Transaction Amount: Rs.299.00

I tried to contact them but they dont have any customer care number.

I registered multiple times in sony liv website but waste of time.

I received a call from [protected]. he(sonyliv representative) asked me to install anydesk from play store in mobile and asked my credit card details unnecessarily then he initiated 20099 rupees transaction without my permission. I immediately cut the call due to suspicious activity(he tried to see my bank otp initiated by him using my credit card details...)

Is it a fraud ?

I sub scribed to sonliv primr just for one month to watch cricket. The on month subscription was supposed to expire in 28 dec2020. Strangely I got an sms from citibank charging another month's subscriotion claimed by sonyliv. when I called citibank informed that I had approved auto renewal which is not correct. I made all efforts to contact sonyliv in vain. The options for cancellations as advised on google are non existent on my sonyliv app and desk top version. what should I do?

I paid and the balance got cut but my account still did not get activated. There is no way to contact them and they don't reply .

Suddenly it’s Getting restated automatically For every 1 or 2 mins Today 1/1/2021... it was Working fine till yesterday... l checked the settling and it’s fine .. what should be the issue and how to resolve this issue?

Respected sir I was a customer of Sony . My product is 32"inch led tv. I had submitted a re-installation request on 31st Dec 2020 at 5.14pm.And the service request forwarded to Madona care Ernakulam
Till this moment I am not received any calls from this authorised service centre. . This shows that particular office or authorities cruel and irresponsible mentality of handling poor customers complaints sir. The sad thing is this office is only one authorised service centere centre in Ernakulam. That's why these people make us fool. Kindly note this sir. No authority can't question these type of irresponsible office personals sir. Very dead cheating experience sir.
Thanking you
Yours sincerely
Mr. Ealias PS
Puthengady House
Mulanthuruthy post
Ernakulam Dt
Pin 682314
Mob.[protected]

Sir

Re- [protected]
[protected]
I play Kaun Banega Karore Pati daily, however, the referred site could
not get opened yesterday even after several attempts

I noticed a message on moble, please claim reward/cash prize before
31 January 2021.

Please resolve these issues
Thanking you

Jagdip H Vaishnav
Senior Citizen
Mumbai
[protected]

Yesterday on 31/12/20 I took a subscription of Sony Liv because yesterday was last of 20percent off on annual subscription my rs 799.20 was deducted but subscription is not activated till now..

Purchased TV Sony UHD/4K 49 inches from Viveks Adyar Chennai on 11/11/2020.On delivery found the set was manufactured in 2018.This was informed to the seller who said it’s not a issue.Exactly on 11Dec2020 the TV stopped functioning. same confirmed by Sony service technician.
We want a new set as we have been dumped with a three year old set.
If not we want two year extended warranty.

Dear sir/madam
Required that to repair/replace the TV soni Bravia 55" as under warranty of one year.

I have warrenty with jumbo company I have sony tv 55" model and there is sound and colour view problem in tv

kindly check my tv and resolve problem at earliest

my name
Tarak Rojesara
Mob - [protected]

I have made payment 199.00 for 1 year subscription of Sony Liv. But service not activated.

Why U Huys Missing out Main Indian language in Your Customer Care ... WHy You Guys dont want Karnataka people to Buy Your Product ------- Know more about Kannada - https://en.wikipedia.org/wiki/Kannada

Hi,

This is to bring to your notice that despite of raising a request with ACT Fibernet customer care executive in order to cancel my subscription towards Sony LIV app, I've been charged for monthly charges. I request you to kindly cancel my subscription of Sony LIV and refund the charged amount. I have tried deactivating the subscription from app but as I've subscribed from the ACT Fibernet app it needs to be cancelled from the same. Please do the needful at the earliest possible.

Account details
Ph.No. [protected]
Name: JAYASHRI JAYARAM
Id: jayashrijayram @gmail.com

Awaiting your response.

Regards,
Jayashri Jayaram

I've been charged for Rs. 299 for 1 month premium subscription in Sony Liv but it's not activated yet. I was finding for the customer care number but there is nothing as such in the app. I have sent the message about the issue but nobody has communicated me so far.

Please look into the matter and let me know ASAP.

Team, I had emailed in details to Sony LIV support but of all waste, they just want to escape rather giving solution, I subscribed for Sony LIV Premium when in Bahrain however I moved to India lost all subscription without any fix, I emailed in detail about this with transaction receipt but of no use, my Bahrain Credit card is getting swiped just for nothing and I just have no way to stop this transaction, please please help stop this, i as end user have no way control to stop this unauthorized transaction, if this is not stopped then I will have to reach legal to get this fixed as i have no way and just paying bills for nothing.

I have called the nearest service centre on 5th Nov 2020 regarding this problem. They visited and told that they will replace the detective parts in a week. They passed a month without doing any productive support even after having talk with Bhagalpur (Bihar) service centre manager Pankaj Raj.
On 1st Dec 2020 I talked with his Area Manager - Sujit Singh. That day they told that your complain had not been registered as you hadn't done any advance payment for replaced parts. That day I transferred Rs. 5000 in Pankaj Raj account(screen shot has been attached) and been told to me that your complain will get closed within 10days.
From 10th Dec I again started to take follow-up from him but daily he started to give excuses regarding part delay. Now my warranty on panel which is being provided by company for 2 years is just being wasted from last 2 months even after paying Rs. 5000 a month ago for procurement of part.
I was very loyal customer of Sony. I have purchased around 12 products of Sony for myself till now. But the way your service agent started to work is really pathetic and unacceptable. Now I am going to just scarp that product as patience limit has already been crossed. Now I only want my money Rs 5000 back which I paid for parts. And least you can do for me is take necessary and strict action against those 2 mentioned names for their unprofessional behaviour.

Screen starts blinking and changes colour to black and white while running

I have subscribed to 1 month premium sony liv 15-20 days back. However, I am unable to watch any live games. A black screen just appears and nothing happens whenever I try to watch any game. I have complained through mail multiple times (at least 10 times), however they are not bothered to reply (or give a automated generated response). I did not face any such issue with any other OTT platform I have subscribed (Netflix, Amazon, Disney Hotstar).