Sony India Complaints & Reviews

Sir I am Rahul ravi purchase sony LED 4k
Mod.no.KD-43X700ZF
S.NO.8021438
DATE OF PURCHASE 31.03.2021
SIR PLEASE CHENGE NEW PC.
RAHUL RAVI
MOB.NO.[protected]
BIHAR PATNA 800003

Our Sony Bravia 4K TV Model No. KD-49x8500C Was Out Of Order. Jaypee Electronics Noida Was Assigned The Job (JOB ID: J[protected]. On March 26, 2021, The Visiting Technician Diagnosed Motherboard Change And Provided An Estimate Of Approximate 16000/- For Replacing The Part. Also, Took 3000/- As Advance Payment.

While Buying The Product Sony Dealer Confirmed Us With 5 Years Service Warranty. Also The Technician Also Promised That Replacing The Part Will Get The Existing TV In Full Working Condition.

However, On April 13, Around A Month Later, They Have Informed Us That The Part Is No Longer Available With Sony Service Center. So An Alternate Option Has Been Suggested For Approx. 45000/- To Replace With Model 49x8000H. I Do Not Plan To Buy A New TV, Specially Budget Constraints Durinng Covid Times. Also Would Not Like To Be Forced To Buy One.

As Sony Regular Customer, I Would Rather Want The Company To Take Full Responsibility For Repairing The Product. More So Because The Service Technician Has Already Taken Up The Job To Repair It. Since Issue Is Identified, It Is Company’s Obligation To Either
1. Repair The Product. Also Provide A TV For The Duration O[censored]nprecedented Delay In Communication And Follow Up. Consider Customer Experience
2. Provide A Parity Product For The Charge Of Repair That Has Been Diagnosed.

Also Want To Know If There Is An Established Escalation Channel Where I Can Follow Up Or My Rights As A Sony Customer. And All This After Multiple Weeks Of Follow Up With The Local Service Center, Call Center And Email Follow Ups.

The problem happened in lock down time. model no.42W700B MB

I need spare replacement. As per the first visit for this complaint the service person said there is some shortage in this product
kindky attend and rectify my problem
contact [protected]

We had taken sonyliv membership for full year. However they have technical issues and app do not function on Samsung TV properly.

Raising issues since November 2020 and they are not responding and are not also resolving issue.

They are not ready to issue refund also and no one is giving any escalation matrix

I am having sony Bravia TV. After some software update sony liv and Zee5 app I am not able to install on my smart TV.

App says device is not compatible.
It has android 8 software install on it and High end television for which I paid 223000 INR paid for it few years back.

It is really sad that no support from the company side.

~Visharad.S

When TV is switched on only the logo appears and it comes and go...please address it on.priority...

Respected Sir,

My name is mahesh chandra mahawar, I belong to Rajasthan, Bikaner.
I am living in Delhi (PALAM COLONY), because i am doing job as software engg.
On 02 APRIL 2021 i have purchased 1 liter 1 Milk food ghee form JAIN store SADH NAGAR NEAR MAHAKAAL MANDIR PALAM COLONY, New delhi.
but it was duplicate Ghee, I went to change it, but he didn't accept it,
Please Do any action as soon as possible

Product:- Milk Food Ghee
Batch No:-153
Address:-
JAIN Store
SADH NAGAR NEAR MAHAKAAL MANDIR
PALAM COLONY

New Delhi
Pin.:-110045

We purchase LED in November 2020.but problem create in December 2020.Mechanic visit and Chang HDMI.but later problem again create.thenjan 12 same problem occur Sony company mechanic Apeel Gabha.Picture not come sometime.their mechanic agree on job card.Sony company misguide consumer NCH.and state consumer and not reply.This is shameful to Sony company Their intension to fraud with consumer.We are filing our case in Consumer Forum Panipat Haryana

Dear Sony, Good Morning.
We are very disappointed with your services at all because we bought a led tv of 55 inches from Telangana agencies, Khamma District, Telangana State. The technician is not coming from so many days, today he came for installation. He uses vulgar language with me n my family members. We felt very sad. We purchases of this much cost but no satisfaction. Without installation he went away. Iam attaching original bill. The technician name is Sai Gudur, Sony Service center Khammam District, Telangana State, his contact number is (Cell:[protected]). This type of technician u should not take if not the Sony should face so many problems. My humble request is the Installation is getting delay so please do needful which i shall be greatful to you. Please make ensure that never repeat this type of issues for customers.
Thank you.

I have 55” Sony tv (55W800D) . For the last few months, Netflix & YouTube are not getting played even after updating the app .

I subscribed to Sony Live and paid Rs. 299/- on 19.3.21 vide Punjab National Bank Txn ID no. T2103191846400986472324. Debited from A/C no. 5148Xxxxxx118, bank Ref no.[protected]. I have downloade Sony Liv app on my smart phone but the app does not open but asks to subscribe every time. My request is save me this harrassmen. Either open the app or cancel the subscription and refund my amount as early as possible.
Yours Mahabir Singh Verma

Purchase nov20, problem create Dec20 NCH complaint2475206state complaint mail...no response.Problem create their technician Apeel Gabha 12jan.but Sony playing mischief and deliberately twisted our complaint

Purchased the set on 24.02.2020, from beginning there is a square like white shadow in the upper side of the screen, due to pandemic situation could not call sony personnel in the house being 60 years old having different ailments. On 01.03.2021 booked a complain, on 02.03.2021, a person came from SONY service center and agreed that the problem is due to manufacturing defects. He told that, as it is just cross 365 days I have to pay only a little service charge, they will charge the costly parts without charge.
The took the set to the service center, job no. J10447878, on 02.03.2021,
On 20.03.2021 one driver delivered the set back after paying service charge.
Though there was no white square in the screen found in the screen but unfortunately the picture was found very dull, hazy with noise grains having very low illumination, immediately, it was reported to the toll free number and to the service centre number. The problems not solved yet. Please do the needfull.
If the problem is due to manufacturing defect, then the set may please be replaced by new one as far as the company reputation is concerned.

I am humble request to sony live app they will upload Sab channel old show 'sajan re jhoot mat bolo ' season 1 all episode upload to sony live app please it's a humble request to you they upload season 2 new show bt not upload season1 all episode upload them please🙏🙏🙏

Sir,
My Sony LED bravia model ex 52 TV is not functioning i, e. picture is not visible but can hear the sound clearly kindly register my complaint and do the needful at the earliest.
Thanks

Sir,
My Sony LED 51 inches TV bought five years back, is not functioning i, e. picture is not visible but can hear the sound clearly since this morning, kindly register my complaint and do the needful at the earliest.
Thanks

Hello,

I have paid for sony Liv premium membership subscription for 12 months but in my app the subscription is not activated. I have attached my payment transaction ID and my Sony Liv account details.

Please do the needful as soon as possible.

I had successfully unsubscribed to SONY LIV application from my phone since December 2020. And also was not using the application as such. In January I was not charged anything for this. Again in February without any consent or my need they charged the monthly charges to my credit card. I emailed them but they just are not responding as quick as they should. Also now in March again the subscription was automatically renewed without any consent. I am emailing them and they are just looking in to it. No serious action are taken.

Hello, i made payment of rs 224 from my bank account and then it got failed but my cash deducted from bank account and there is no activation of premium account. I am worried about if my cash get deduct in next month without my permission . So i want my refund or to activate my premium account. Plesase do not ignore.
Thanks

This problem is happening fromThursday - 4th March 2021 - prior to that, it was all working fine.
In fact the other apps too are working - Netflix, Prime and Hotstar.
I lodged complaints on to SonyLIV the next day.
Inspite of having a premium subscription, I am unable to watch premium shows and movies.
Error message : Something went wrong - please retry after sometime

All details of app, mobile and software version has been furnished to the SonyLIV team along with screenshots and videos of the errors

But till date, no resolution apart from the team stating they are working on it and will resolve soon.