Sony India Complaints & Reviews

I have Sony TV (Model No. - KDL42W900B). From few days the TV get automatically restart, after some intervals.

So logged the complained in Sony Customer care. The service center person visited and diagnose the TV set and confirmed that our TV mother board need to replace.

After few days we got call from Sony customer care and communicated that mother board for this model is not available.

Not sure to whom need to contact

Children thrown d remote, it hit the tv, now our tv not working condition. power is available, tv also in on condition but picture not appeared.so we need service expert. mob no.[protected].

I subscribed last month for Sony Liv around 4RM. This month Sony Liv automatically deducted around 20RM from account as monthly subscription. And They have not provided any option to cancel subscription. On there App and website there is no option for cancellation for subscription and there is no response of query as well. There is no customer support.

Mobile# +60-[protected]
email : ankush.[protected]@gmail.com

I registered on SonyLiv with my mobile number([protected])

I have purchased Sony LED TV 55 inch for rs.90700/- from Doordarshan Electronics Osmanabad with 1 year warranty.
Within few days display found damaged, it has small bubbles & on complaint Sony service center didn't responded quickly, they sent a person (not a service expert ) to resolve issue i.e. after 2 months from complaint & while changing display service guy forgot to plug a cable inside & attached display which causes issue again.
Again I had to approach them for servicing but didn't got any response for 5 months.

Its been more than 6 months now but issue is neither resolved nor got replacement of TV.

Also per TV description it is smart TV which is able to connect to wifi network & play internet service but its not supporting

Dear sir
Service staff arriving with no id card and seeking personal contract
Complained Sony centre Mumbai
[protected] no person pic name given .Asked me to send address by whats app on +[protected] .person claiming from Sony visited with out Sony id card sought INR 35000 and said original new TV would cost INR 70000. He offered to do it cheaper if given as personal contract. .Refused to give official estimate and visit charges receipt. I Complained to [protected] and PIC abused me and go to local service mechanics and so official estimate can be given.Pl investigate and reply to me. I have no choice except going to local mechanics now.

Sir

Play along Regular ---KBC
[protected][protected]

I play KBC on play along regular which is free. I play just to get Knowledge
not only for rewards.

However what is noticed, yesterday I played fast a finger first, answered within
3-5 seconds, but no points were allotted to me [2] Many a times, I press a finger
but the answer do not get transmitted.

What is unfair, when Sony notifies a player about earning points/Reward, then if
reward/Points are not offered though the answer happens to be correct, it is unfair, hurts players sentiment. There has to be fair business, Transparency

Jagdip H Vaishnav
Mumbai
[protected]

My Sony DVD & CD Player Optical output unit is not working kindly assist.

I paid for the annual subscription of Rs. 999 on SonyLiv app on 7th Jan 2021, but my service wasn't activated, after waiting for some time I paid the same amount again and this time my subscription got activated. So in total I paid Rs. 1998 for a subscription that was at Rs. 999. I contacted SonyLiv throufh email subscription and Twitter, they hardly replied, they asked for transaction ID of my payments, which I shared, after 2 days they said my bank rejected the first payment. So I checked with my Bank, they confirmed that the money was paid twice to Sony Liv, today after 5 days SonyLiv support has stopped replying to my messages, please help as I have been cheated and robbed.

Had purchased 55 inch tv of sony, after almost 20 days stopped working, approached service center confirmed issue is there in tv, and they have sent mail to their headoffice for replacement but till now they have not got revert, every time they are saying waiting for revert from head office request ID[protected]

My complaint register date 8.12.2020 today 1month completed but still don't solve my prbm.

Sony Bravia KDL-43W800D was purchased in 2017 and in 2020 its logic card failed which comes at the cost of Rs.3000/- . The part was ordered at sony service center, Lajpat Nagar, New Delhi. More than one month has passed the part is not replaced instead a call was received from the service center initially that the part has arrived and is lying for custom clearance then we received another call after more than a month that the company is offering to replace the TV at the cost of panel i.e for 16000/- which is against the policy of SONY that is that with in five years of purchase if a part of TV becomes faulty then the TV will be replaced with the cost of that part.

I have purchased a sony audio system (MHC-V44D) now its not working when it switch on it shows code protect-3.we approached the Sony authorised service centre (Access electronics Thrissur Kerala 680006)but they said it’s parts not available.you are promising your service all over so we purchased sony system but we can’t use it anymore please consider it and do preferable solution for this waiting for your reply

Dear Sir / Madam,

I am writing to you to raise an issue about: Consumable Electronic

The issue that I have experienced was: I am regular customer of products of Sony [TV & Music System] since[protected]. For the last 1 year I'm frustrated and feel helpless with the continuous non response & false commitment by the executive specially Mr Shashikant Virajdar of Sony Service Center [Hira Electronics] at Solapur, Maharashtra India.
Actually My Sony 32" Bravia TV [2013] had encountered problem in display of screen. Any Pic in Screen is spited in 2 Parts horizontally. One third part at the bottom side is showing all colors while almost 2 third parts is not showing all colors [Defective]. To sort out problem I lodged service complaint with the Hira Electronics [Mobile no-[protected]] at Solapur in December 2019.
The service engineer attended the complaint advised us to pay Rs 15894/- towards replacement of fault tv parts. Accordingly I paid Rs 15894/- to the Sony Service Center vide cheque no 026375 of Dena Bank [Now Bank of Baroda] and the same cheque was credited to their account on[protected].
After some time later in the month of February 2020, service people told me that the tv part was not available. Since the particular tv part was not available, I was advised for replacement offer of old TV with new one for concessional rate or take your money [Rs 15894/-] back. Since I was posted in Pune and My family was in Solapur and then Lockdown took place, I approached the service center in August 2020.
And as I was shifting my family from Solapur to Pune I told the Service center to refund my sum [Rs 15894] back and I also told him that I would avail services from Pune. I had given them my bank account details for my refund.
Since then [[protected]] I am continuously following up the Executives with mobile no [protected] and Mr Shashikant Virajdar [[[protected]] for last 4 month. But they have not refunded till date.

It occurred on: 29/08/2020

I am regular & loyal customer of products of Sony [TV & Music System] since[protected] when I purchased Music System from dealer Madhu Brothers in Bhopal.
I request the competent executive of Sony India to arrange refund of my money Rs 15894/- with interest from its Service Center, Hira Electronics, Solapur and do some action against executive such as Mr Shashikant Virajdar [[[protected]] who has harassed me and also tarnished the image of brand SONY,
My Bank Details are as under,
Name of account - Neeraj
Account No[protected]
IFSC - CNRB0002073
Bank & Branch- Canara Bank, M P Nagar, Bhopal

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Neeraj Prasad
Mobile No- [protected]
Email- [protected]@yahoo.com
Addrsss
Flat No 702, NB Square, Near Podar International School, Ambegaon Bhudruk, Punw
Pune
411046
Enclosue :-1- Receipt of Cheque Given
2- Screen Short of Problem in my TV
3- Copy of communication [Calls & Wattsapp Massage]
with Executives of Sony TV Service Center [Hira
Electronics] Solapur
for more than 4 Months

I have paid the sonyliv subscrition amount but the service has not been activated yet. Phone no : [protected]

I am Sridevi, purchased a SONYLIV premium subscription in sonyliv website, they deducted the money from my amazon pay but did not activate my sonyliv premium account.

amount deducted- 299
Transaction details:
Date: Sunday, 3 January, 2021 12:44:46 AM IST
Seller: SonyLIV
Amazon Pay Transaction ID: P[protected]
SonyLIV ID: GKY9GLXAOQn96p
Status: Successful
Transaction Amount: Rs.299.00

I tried to contact them but they dont have any customer care number.

I registered multiple times in sony liv website but waste of time.

I received a call from [protected]. he(sonyliv representative) asked me to install anydesk from play store in mobile and asked my credit card details unnecessarily then he initiated 20099 rupees transaction without my permission. I immediately cut the call due to suspicious activity(he tried to see my bank otp initiated by him using my credit card details...)

Is it a fraud ?

I sub scribed to sonliv primr just for one month to watch cricket. The on month subscription was supposed to expire in 28 dec2020. Strangely I got an sms from citibank charging another month's subscriotion claimed by sonyliv. when I called citibank informed that I had approved auto renewal which is not correct. I made all efforts to contact sonyliv in vain. The options for cancellations as advised on google are non existent on my sonyliv app and desk top version. what should I do?

I paid and the balance got cut but my account still did not get activated. There is no way to contact them and they don't reply .

Suddenly it’s Getting restated automatically For every 1 or 2 mins Today 1/1/2021... it was Working fine till yesterday... l checked the settling and it’s fine .. what should be the issue and how to resolve this issue?

Respected sir I was a customer of Sony . My product is 32"inch led tv. I had submitted a re-installation request on 31st Dec 2020 at 5.14pm.And the service request forwarded to Madona care Ernakulam
Till this moment I am not received any calls from this authorised service centre. . This shows that particular office or authorities cruel and irresponsible mentality of handling poor customers complaints sir. The sad thing is this office is only one authorised service centere centre in Ernakulam. That's why these people make us fool. Kindly note this sir. No authority can't question these type of irresponsible office personals sir. Very dead cheating experience sir.
Thanking you
Yours sincerely
Mr. Ealias PS
Puthengady House
Mulanthuruthy post
Ernakulam Dt
Pin 682314
Mob.[protected]

Sir

Re- [protected]
[protected]
I play Kaun Banega Karore Pati daily, however, the referred site could
not get opened yesterday even after several attempts

I noticed a message on moble, please claim reward/cash prize before
31 January 2021.

Please resolve these issues
Thanking you

Jagdip H Vaishnav
Senior Citizen
Mumbai
[protected]