Sony India Complaints & Reviews

I got the reward of sharing, Sony and Flipkart cheating with Indian peoples. After below mail, I got the call from Sony Service Centre head and he had asked me to come directly at Sony Service Centre to meet him. I thought they might can provide the resolution but here is the short summary whatever happened there, I had visited Sony Service Center at address Sony India Pvt. Ltd. Tandle heights, plot no. 153, C.T.S. no 815, Opp. NCC ground, S.B. Road-law college road junction, Shivaji Nagar, Pune 411014- ph.no. 41487000 at 14th October 2014 at 01:00p.m. and meet with the head and described the problem. Also I had shown the problem screenshot to him. He did the factory reset of the phone and then try to install the app, but he got same issue (insufficient memory and out of memory problem while attached SD card and internal memory was completely blank) (manufacturing defect) as I am facing with this device. Then he try to completely remove the OS through their technician which took near about 2+ hours but still the problem was same and his technician was agree with that manufacturing defect. It became 6:00p.m. when his technician had try to download the apps to test the memory. After that the Service Centre head had shown this memory problem to another head who joined us after 06:00p.m.. He said everything will be resolved after factory reset and did the same but till 08:00p.m. no one was able to resolve the problem and all had faced similar memory problem. I would like to bring one thing in your notice that they are claiming that we can move these apps into SD card but these applications are the pre-installed apps which we can’t move to SD card(please find the Move to SD card disable button in attached screenshot). Well my whole day, time and money had wasted as they didn’t provided any resolution of my problem. They just said that for me it is wasting of time but for them, they became to know the manufacturing defect of their device. I got again surprised here, that Sony had launched such device in India market without any testing? That more than 200 peoples had face issues. Some of them had visited Sonny Service Centre and very Straight forward Sony denied to provide any kind of replacement because they purchased it online (Proof is attached in Flipkart comments screenshot). 200 is a small number but it’s the number of those peoples who purchased online and what about those who purchased offline? Does Sony really don’t have such testing Engineer who will test the device before launching it in the market or is it something pre-planned to sell these defective devices in Indian market by shaking hand with Flipkart, because I didn’t seen that this device is for sale in U.S.A. market (SonyXperiaUnitedStates.png screenshot ). Well, I was suffering from fever and had wait till 8pm (more than 6 hours) that these guys can provide me any resolution that I can come back to home soon and can take rest but whole time they had only tested the device and it looks like they had planned it to take the revenge, because I shared such news about them previously with newspapers. So they want to bother me and want to show that it does not matter whatever I am doing or sharing, whatever the decision they will take, only that will be final. That’s why these guys just did the timepass again and again by doing mobile factory reset and then installing app, then calling other person and showing same thing to him and then again factory reset then calling again another person and then again same thing. Some of them said it’s the google play issue. Surprised. Well in the last I was able to make convinced them that it’s a hardware problem and manufacturing defect and both had accepted the same, yet they didn’t said anything regarding the resolution of my handset. May be possible that Indian court can do some help to get my money back or any other resolution. Otherwise I have to just forget my money and just throw this mobile into dustbin who deserves it more than me. Well, I am so much desperate, disappointed and tired by running hither thither to get the resolution regarding this mobile. Also looks like Indian newspapers are also co-operating the Sony Mobile company that’s why they are not publishing this news into newspapers because it’s 5th time that I am sharing the news again but neither it has been published nor any other action had been taken. Anyway thanks for all, I am proceeding to the Indian court to get some help that I can get over from this bothering, mentally tension, wasting of money, time etc.

Respected sir, We came to a sony authorised service centre in bijapur karnataka which is named as SANIKA ENTERPRISES with the adress 1st floor, above rohan motors, ganapathi chowk, shahapeth and the phone number is [protected] .as we came here for showing the complaint of sony experia m they asked to get out of the shop and the shop is not having a proper exhaust system or not even a single fan is provided inside the shop and only the workers are having a standing fan towards them due to intense heat inside the shop we went infront of the fan so they misbehaved towards us and asked to get out of the shop and it was a lady staff so please take necessary actions towards the staff so that this may not happen anymore its a total burden to sony customers who s coming for servicing and i forgot to mention the matter that they are having worst connection. Thanking you mohammed roomy

Dear Manager, Customer care request no.: 1-[protected]/1-[protected] IMEI: [protected] MOBILE SUBMIT: BUND GARDEN CSC MOB:[protected] JOB NO.W[protected] Purchase from: Univercell phoenix mall pune. I am NILESH MORE purchase sony xperia e3 on 24sep14, but from next day mobile heating on standby, charging, 2g & 3g. 2nd mobile hang always open video's-images. 3rd so poor battery backup only 6-8 hrs on standby. Big issue is whenever mobile is hang that time I can't reboot set due to non-removable battery wait for drain battery, i m really so frustrated your handset. Kindly check proper and DAO handset, Now I am not satisfied from handset performance as per company policy I sumbited handset within 7 days for DAO. I hv all proof mention the issue. Regard's Nilesh More [protected]

I had bought a Sony Xperia Z1 in last December. The device was working fine without any problems. Last week when I took out the phone from my pocket i could see cracks in my display. There was no physical damage and it self cracked just like that. There is no single scratch in the front glass, but the crack is inside the display. I approached Sony Service Center for the repair and they told me there is nothing they could but to give a discount on my new purchase. My phone is still in warranty and later Sony called me and told they would give 20% discount on my new phone. When I looked up in Internet I understood that this self cracking issue is common for Sony Z series phone. I believe Sony is cheating us with its low quality display materials and I want my phone to get a justifiable amount of discount or replacement. I bought the phone for 38000 INR trusting Sony and before even completing an year here I stands betrayed. I am pasting below the Job Number and Ticket ID number for any reference. Ticket ID: [protected] Job No: W[protected]

I purchased Cybershot DSC H20 Camera having serial no. 2291079 some 4-5 yrs back and was quite Happy with the functioning & picture quality. But in the month of Nov. 2013, during one photo session, it hanged. On 26th of April I contacted "Fortune Sony Authorize Service Center, Pradhan Tower, 5, Main Road, Ranchi, Jharkhand" They told me that the main circuit has been damaged & that they will have to replace the circuit.I agreed with them & submitted the camera.After a couple of days I got the repaired camera with a payment of some 5100 Rs. But the camera was not working properly. Pics that has been taken in sun light was completely white in color & the picture quality was very poor. When again I approached them, this time they told me that lens became faulty. This time again they told a charge of more than 5K. Mean time I tried to contact customer support also but even those people don't have much time to listen the customer problem. The issue is, the problem in the camera took place during repairing of the camera. This can also be verified by comparing the photos, before and after the repairing. Now, it is a shame in itself not to accept the fault, and charge money for that. Also, it must be brought to your light that, the behaviour of the service men at the service center was definitely not civilised in nature One thing is certain that, in such a case, I'll never trust the Brand name SONY for Future If you people will give service like this then there are lots of Brand in the market. Why should any body will take a product from such a technology giant like SONY.

I am stane, I bought a ps3 500gb from sony center madurai on august of 31st. And after 4 days there was a problem in my ps3 hard disk. and when i took it to the sony service center, they can't find out the reason and they told that they will replace it for me. i gave it to them on 6th of september. its been nearly 40 days till now sir.. i did'nt get anything.. those guys in the service center are refusing my call, they are not attending the call and they are telling silly reasons for not attending.. the behaviour of enmployee in sony center is not that good. my job sheet no. is J42020739. i'm sorry to say this but i really feel bad about sony. i kindly request you people to deliver my product. plz do me a favour.

I am purchase vaio new laptop, model no. SVF1521ASNBIN5, serial no. 7514. I was purchase this as on 05.05.2014 and hard disk was crack automatically. I was put my laptop in vaio care on 22.09.2014 and received as on 10.10.2014 but issued was not solve, so I return sent my laptop to vaio care on 14.10.2014.This is very low quality product I suffered my work from long time.

Sony Xperia M2 (bought On the 23Rd of sep'14) went off all of a sudden on the 10th Of October 2014, it was taken to an authorised service Centre Of saraswathipuram, Mysore, Karnataka. I was told that the Motherboard Of the phone was burnt, even after checking the phone charger had no problem . Neither was I Given any further information about my phone, nor was I given any Standby Phone. Although, I was treated very arrogantly By the faculty. Please do revert as soon as possible.

Dear Sir, I have purchased SONY XPERIA T2 ULTRA DUAL in June'2014 though SNAPDEAL.COM and within three months after purchase, the speaker stopped functioning. I have approached local service center (Universal Electronics, 10-4-43/4/a, 1st floor, Zarar chambers, Humayun Nagar, Mehadipatnam, Hyderabad - 5000028, Telangana state. After preliminary invistigation mentioned that the speaker is having issues and it will take seven working days to repair the same. We have visited four times and there was no progress at all.The reason they say is that 1) Technicians are fully occupied and we cannot take the equipment and provide a new stand-by set on day one 2) next time when we approached, the service center people mentioned that it has been purchased through snapdeal and since there is no IMEI number on the delivery order, they told that it will not fall under warranty 3) third time when we visited with mobile case where there is an IMEI number and this time they mentioned that technicians are busy and cannot take the mobile and issue stand-by set. . It is more than a week so far and the repair didn't take place. It is so frustrating with sony service center and I request you to please look into this complain immediately. regards, Ranga and my contact number is [protected]

My name sunny contact no -[protected] I bought one LCD TV EX 300, now its panel is complaint .So that I cannot watch programs clearly on it. So that I registered complaint(POLARIZER WRINKLE ISSUE) to Sony India Pvt limited customer care in kottayam on 18/07/14 job no:J41567512.After two weeks, customer care manager called me and told that he will make me available LED 32inch T.V.Since I don't want 32inch T.V. I asked him to upgrade 42inch LED TV.He agreed and as he told, I also paid DD of difference amount on 10/9/14 to get 42 inch LED TV.but till now there is no response from the customer care Sony India private limited.and I am that upset about this irresponsible service.so sir, I request you to take immediate measures or else I have to meet consumer court for my complaint

Dear Sir, I purchased a new Sony Xperia E3 Dual Black mobile phone on[protected] from a local dealer. from the very first day i started having problem like over heating & display going blank anytime. then i gave my mobile into the service center and they just updated the software but my real problem was still not solved. now again i have given my mobile into the customer care and i have been communicated that the motherboard of my mobile has been damaged. within a month of my purchase i have faced such problems with my mobile and i am not going to use a faulty or repaired mobile phone. i am requesting you to please exchange my mobile otherwise i will be forced to go to the Consumer Court. please look into the mater and solve my problem.

Device details: model number: Sony Xperia m2 dual imei 1 : [protected] imei 2 : [protected] Purchase date: 08, June, 2014 Device problems: 1] moisture inside screen 2] audio jack not working 3] call end function not working properly. Note: Device is in warranty period.

MY name: AntonyAshwin my contact NO:[protected] MY ticket id:[protected] job no:W[protected] Adress: chennai, tamilnadu i given my sony Z2 for serive on 21august 2014 when ever i call them they says we didnt get spares, and still today 14/10/2014 i dint get the mobile yet

sir i ve given a xperia set for repair on 7 oct at happy care service at bhubaneswar vide job no w[protected].they ve called to rcv the set after 7 days on 13th but job is not complete.while telling the same i being misbehaved n forced to come n take the set on 14.otherwise take the set as it is.pl do the needfull.m totally disatisfied with sony service.Also the no given by them is always busy or else not picking up the phone.regards sp mohapatra.

I PURCHASED A BRAND NEW SONY BRAVIA MODEL KDL 32 W 700 B WHICH THE COMANY IS ADVERTISING IN THEIR FULL PAGES ADVERTISEMENTS BUT TO MY SHOCH AFTER INSTALLATION IT WORKED FOR 27 MINUTES ANS THEN IT STOPPED WORKING. NOW THE COMPANY IS SHOWING MORE BUREAUCRATIC THEN WHAT WAS EVEN KNOWN TO KARL MARX. EATING TIME AND MONEY OF CUSTOMERS . COMPANY SHOULD BE ASKED TO GIVE A DETAILED EXPLANATION AND APOLOGY. MANOJ KUMAR SHRAMA

I am customer of your product, LED TV, model-EX65.We have faced one problem i, e vertical lines are visible on the screen.we have lodged a service request id[protected] for this problem. As we came to know that your service center is available in Sambalpur, we have contacted the concerned person about its rectification, but it is a matter of regret that in spite of several follow ups no solution is provided till date (13.10.2014). Service provided at the sambalpur service centre is very poor. You are requested to sensitize the concerned service centre to attend such request as early as possible which in turn help you to maintain customer satisfaction. regards, O.P.Chand mob-[protected]

l given the xperia mobile to repair on 29 th sep 2014 but till date they have no proper response and they not repair the mobile and they not taking responsibility also so why they are in market in name of your service centre for fooling the public I want immediate response and my mobile repair my job no W[protected] so please do needful as soon as possible

I have my given my Xperia Z1 on 17th September, still i haven't got my cell back ... it's been over a month, still these people say me to wait for a week and week and so on.. i'm really frustated and very angry on Sony people.. This kind of services i have never seen in my life..

We had bought TV set of Sony bravia led model no.kdl-32EX550. After two years problem occurred of color change. Though we are not using TV regularly because we both are working. We reach at home after 7 pm . Using only for 4 to 5 hours in two hours tv is not working properly. When I call your customer service executive they asked me the problem then they asked me the model no. This is fixed problem that sony this product is having these kind of problem, because when I said this model no is having colour problem he then said without seeing the TV set he said your pennel code is corrupted and you have to change it and the cost for changing the pennel code is Rs.14000/-. Your company is such a branded company. Though you are giving this kind of TV set which is giving problem after 2 years completed and your TV set cost is not cheap. We paid Rs.40000/- and after two year again we have to expense Rs.14000/- to correct the parts. This kind of service you are providing then I have to say sorry for your service. Within Two years if Rs.40000 TV set is giving parts problem how people will trust your product. I need this TV set to be repair Free of cost. I need clarification for the same. IF your parts problem are fixed for tv model then what is the use of expensive TV. Kindly send your mechanic to repair. My mobile number is [protected] Thanks Yajnesh

Sir I had purchased Sony xperia ZL Black on 6/09/2013 from LULU connect at Cochin, Kerala. Sl Number: [protected]. On 18/09/2014 i had given this mobile for servicing at sony service centre at MG Road, Cochin. They informed me that i should pay 50% of the current MRP and i will be given a refurnished xperia ZL. I am ready to pay 50% of the current MRP. But i need my same mobile repaired. Why should i pay 50% and get a mobile that some one else has used. I believe its your obligation to repair my mobile when i am ready to pay the repair charges that you are asking. Waiting for your reply. My contact number is [protected]