Sony India Complaints & Reviews

Hi, I purchased a sony experia mobile (model no:C1904, IMEI No: [protected]) from Univercell, Selaiyur, Chennai (TIN No:[protected], CST No: 875295/[protected] on 24th November 2013. I'm facing lot of problems with the mobile and I had given for service three times within an year. At first it shown some problem on touch screen, and after the service it resolved. The service center is at sony authorized service center Abirami Plaza, 17/4, M.K.Reddy St West Tambaram Tamilnadu, Chennai 60004. After a month problem happened for speaker. Again it given for service at same center and it resolved. But after two days again faced some problem with touch screen. Now third time I had given for service at same service center on 14th October 2014. The Ticket ID is [protected]. Just I want to know why this much problem is happening for a product of branded company like sony. I'm not interested to continue with this phone that have problems regularly. Please take necessary steps to replace my phone or to refund my money. From, Ajithlal K T and Dhanya. V Ph: [protected] Email id: [protected]@gmail.com

I HAD GIVEN A NEW SONY WALKMAN UNDER WARRANTY FOR SERVICE/RE-PLACEMENT IN A BRAND NEW CONDITION (WITH BIL-INVOICE COPY) . INSTEAD OF RETURNING IT IN THE SAME CONDITION, AFTER 3 DAYS, THEY (SONY SERVICE CENTER, COIMBATORE) RETURNED IT WITH THE NEW PACKING IN A DAMAGED, TORN CONDITION WITHOUT ANY ACTION. IN FIRST PLACE, THEY SHOULD NOT HAVE ACCEPTED THE ITEM AS IT WAS PURCHASED OUTSIDE INDIA.. NEXT, KNOWING IT CANT BE SERVICED, THEY SHOULD NOT HAVE OPENED THE ITEM, BY TEARING THE COVER.

A Sony LED TV was purchase since one year back (26.09.2013) from Vijay Sales Corporation, Pitam Pura, Delhi- On 16.10.2014 When Started the TV, the Green & red Light is blinking on the TV & TV is not functioning. I informed to the complaint cell of Sony TV on toll free no. [protected] & the received complaint no. [protected] & they assured me to repair the same immediately, however no response is being initiated by the Sony TV. Therefore you are requested to look into the matter & take strict action as the firm is only for selling their product & no after sale service. (Ramesh Kumar) G-2/31, Sector, 15 Rohini, Delhi Ph. [protected]

Hi I have purchased an sony laptop vaio model close to 2 years back. I am facing constant problem with laptop keyboard wherein it gets short and keys keep on pressing automatically. Whenever I work on word or excel few keys keep on pressing and doesn’t allow you to type anything or work on those files. Also, in case if you work on internet, webpage keep moving up & down automatically even without you touching any keys of the laptop. I am terribly fed-up with this Sony model which has hugely disappointed me. Appreciate if you can give me some permanent fix over this issue. Else I’ll have to sell off this crap piece & go for Dell which I feel is more stable product as compared to Sony. Awaiting your revert before I approaching Sony Sales Head India. Rgds Anil Gunecha Tech Mahindra Business Services Pvt. Ltd. AM-Commercial (M –[protected]

I bought the laptop from ezone Koramangala, Blr in May 2014. I have hardly used the laptop cause it's giving a lot of trouble to move from one screen to another, very slow and hangs. I informed the ezone sales to send someone to check it but nobody came. Two months back I even called the Sony customer care in Jayanagar, they promised to send someone but nobody turned up. Request for a solution with this issue paying so much money is now Equalent to nothing.

Last week I went to Sony Service Centre in E-mall, Chandi Chowk, Kolkata as my Sony Xperia E died down suddenly. Without even diagnosing the problem the lady at the reception told me that I would have to pay 80% of the MRP +Diagnosis charges as Battery & Motherboard both needs to be replaced and it will be chargeable as my phone is bought from FlipKart. My Question is 1) How can they tell me MB & battery needs to be changed when they are saying they need to first diagnose to see? 2) I'm being treated like this just because I'm a Flip Kart customer? Also they told me data will be lost just by looking at the phone. I;m a extremely big fan of Sony products and I keep on buying Sony pods, headsets, Phones, camera etc. But after this experience I will never buy any Sony product and I will make sure to tell everyone I meet to never buy any Sony products as customers are looted and harassed like anything.

I have purchased my Sony Xperia™ Z2 on 2nd July, 2014, and after 2 and half months I have used my Sony Xperia™ Z2 in swiming pool water less than 30cm deep and for less than 15 minutes.It was working very well until the battery charged. After 5 - 6 hours I tried to charge my phone but it was not charging after battery got over my phone got switched of and still it is dead. Now it is only showing charging red light sometimes but not getting charged. I kept my phone in the rice with opened slots for two days but still my phone is dead. Finally I went to the Sony service center they have checked my phone and said my phone is water damaged the warranty is void.It is not my fault, Sony says Sony Xperia™ Z2 "The world’s best camera and camcorder in a waterproof smart phone*" Then I want to know how my phone got water inside. Your service center decides themselves that my phone has water inside and now warranty will be void.Please help me what to do?

I bought Xperia L phone on Jan, 2014 in Flipkart online shopping. From the day one I am facing lot off issues with the phone and have been fighting against it to get it resolved till date. Below are the issues:- 1) When the call is active, timer just hangs at 00:00 and never show the actual call duration. 2) Once the call gets ended the Home screen hangs and to get it resumed we have to lock the phone and unlock it. 3) Some times when the call rings it gives a scratching sound and we don’t have any option for it to stop either by answering the call or rejecting. 4) When the phone is idle for more than 1hr with Mobile data turned off and when we need it to be turned on later it will not ON, we have to restart it to get it worked. This is a big pain. 5) When the songs are running and the phones is locked, we try to change the song at lock screen. It just gets flickered and never stops. We have to unlock the phone and get it changed. 6) Phone restarted sometimes while working on Google chrome. The all issues reported have been never fixed even though giving the phone to SONY AUTHORIZED SERVICE CENTER for 3-4 times. • 1st time they just formatted and downgraded the OS from 4.2.2 to 4.1.2. after few days I updated it using “Update Center” App in mobile. Just after updating it, all the issues stated above started. • 2nd time when I gave they just reinstalled OS with same version i.e. 4.2.2. I configured my phone, installed all the apps and started using. Within a day again all the issues stated above started. • 3rd time when I gave it, they kept my mobile for 1 week saying that Touch screen is causing the problem and need to replace it. Moreover without giving me a Standby Handset. I received my handset after a week, with the number for problems increased. Now the screen contrast has been changed and Within a day again all the issues stated above started. Job NO: W[protected]; Date: 16 Aug 2014. • 4th time now I have handed over and still it is with server center. They are saying that, they are going to replace the motherboard and it takes >1week time and they will not give the Standby set in this period. Job NO: W[protected]; Date: 30 Aug 2014. I am really frustrated with the Service they are offering. From date of purchase, I am having issues with this phone and I was not getting proper feedbacks, support and care which I can’t able to tolerate. So, I request you take Necessary action in solving this issue as quickly as possible or replace my handset in case the issue cannot be fixed. Never thought such a shredded service from SONY. Hopeless service Till now my issue is not resolved. My Mobile is still with the below mentioned service center and no proper update/resolution to my stated issues. Else they are increasing the number of issues. SONY AUTHORIZED SERVICE CENTER which is handling my issue is:- NUMERIC COMMUNICATION SERVICES 25/1, Srikanta Mahal, 1st Cross Sampige Road, Malleshwaram- Karnataka-Bangalore- 560003 Ph:[protected]

I have purchased the above TV in the year 2012 and recently started getting vertical lines on he screen. Logged a call with sony service ob 17/09/2012, job no 20985606. The TV got picked on 20/09/2014. Now he service provider states that the panel is to be replaced. Since the panel has a 2 year warranty they said since the panel is not available in India or Singapore, i have to wait till Sony decides on what they can do. Repeated call to customer care does not help. The company service has gone to the dogs.. In future i have pledged never to buy any sony product. Worthless service by the company... The dealers behaviour is also very insulting.. Dealer TeknoIndia, salt lake, kolkata, Mr Samiran Das. Never buy any Sony product.. They are now running a scam business of conning innocent customers by selling cheap products at high price. I paid 43000 for my TV. If you need further details, do not hesitate to write to me. Sanjay kolkata [protected]@gmail.com

Dear Sir /Madam, I bought a Sony Led 42 inch TV on September 2nd . I raised a requested for TV installation on 13th October . But for the next 3 days, there was no call from any installation team . So i called again to know the status, they again raised a new second ticket on 16th Oct . Still there is no response from anyone . I personally went to the Sony store where i bought the TV and the persons there are not even caring to listen my problem . This is not the correct way to handle a customer .And i will advice ppls not to buy any product from that sony center atleast . Address : Sony center saras multiplex no 13, 14 ramgiri layout velachery, tharamani road velachery, chennai My complaint numbers : 21509094, 21573309 my mobile nr : [protected]

I had purchased an LED TV (48") from the local dealer (National Electronics) and faced the following sequence of problems: - While selling the TV i was promised that any 3G enabled dongle would work on the smart TV and I would be given a special gift (sony head phone). - During installation, I pointed out to the sony team about the black patches in the top right but they did not accept. Further we realised that all 3G dongles do not work on the TV.The head phone promised was also not given. - After repeated follow ups a technician visited and accepted the complaint and the TV was replaced. However, we again pointed out about blurred images in non HD channels. Again it was overlooked.Head phone was given after follow up but we realized its a default gift from Sony along with the TV which dealer had hoarded. - After lot of follow up the ASM Dhananjay Singh put me through to the service head Mr Ranjit who kept delaying sending a technician. Finally technician landed up only to inform us that images for non HD channels cannot be better. When we asked how we did not find blurred images in the earlier TV (replaced for black patches) the technician kept avoiding the question with lame excuses. - Then he wanted to go back & check the non HD channel reception of the earlier TV and revert the same day.Till date its been 10 days since he visited and there has been no news from anyone !! I'm deeply hurt and angered with my experience and would like to move the consumer courts for a quick redressal of my case. Regards, Sambit Kumar Joshi (mob: [protected]) Jamshedpur, India

I purchase Sony Xperia E1 Dual mobile phone on 8/4/14. One time phone has been replaced as there was major fault in it and after that two times its motherboard has been changed by the sony service centre. But sorry to say that in present time also the phone is not working properly. And moreover the service centre is also not listening to my problem in a proper way. I want my phone to get replaced as it is giving me various problems.

i given my mobile on 21 august 2014 in sony service center chennai even i complaint in consumer complaint i dint get any replay about this please help me MY name: AntonyAshwin my contact NO:[protected] MY ticket id:[protected] job no:W[protected]

Kind Attn: Mr. Kazuo Hirai – The President and CEO Mr. Kenichiro Yoshida – The EVP and CFO Sony Mobile Services Respected Sirs, Subject: Issue with handset “SONY c6602 Xperia Z” I, the undersigned Muralidharan Menon, an Executive, resident of Mumbai is writing to draw your attention on aforesaid subject and expect appropriate solution, justice from your Office. Hand Set Details : SONY c6602 Xperia Z Shop Details Future Retail Ltd., Mumbai Invoice No [protected] dt. 25th March, 2013 Amount of Handset INR 38, 990/- Issue with Handset : The screen is blank Service Job Sheet details: Ticket ID [protected] dt. 2nd August, 2014 Estimate : INR 24, 508/- I regret the delay in in writing to you which is due to sad demise of my mother in August, 2014. My concern is that I had purchased this handset on 25/3/2014 and in such a quality product how the screen has become “black” just after four months of warranty period. I had visited to your authorised service centre M/s. Mobile Technology at Ghatkoper West, Mumbai- 400 079, India on 2nd August, 2014 and have been charged Rs.225/- for attending complaint. After one week I was provided with an estimate of Rs.24, 508/- simply saying that motherboard of the mobile was corrupt. I have not provided any valid reason in writing about the cause of damages happened due to mishandling or quality issue. The reason why I had chosen this phone was only on the basis of your advertisement campaign “SONY Xperia Z is water resistant”. Sir, My query to you or RTI is that How the “motherboard” has got corrupted as there is no external damages to device? Is SONY using substandard quality products? How can the repair charge is more to current market price of product in India? Are the SONY Service Centres are transparent? Since I have used the device safely and no mishandling happened from my side, request you return my hand set in working condition without paying cost to damages. Yours truly, M. Muralidharan Menon Mumbai, 16th October, 2014

my name is yogesh kumar and my contact no. is [protected] i was calling to a customer care befor 1 month for solving my laptop problem but they give no respose .they tell me again and again that engineer will come tommorrow at your home but engineer will not coming . i was calling to a customer care atleast 10 times for this issue.. this is my request to you please solve my problem as soon as possible...

I have purchased a led TV Model No Sony KLV-22P402B LED TV on dt.13-Sep-2014. Within a period of one month I faced that screen looked white. However I have taken to Sony show room at Muzaffarpur in the state of Bihar where i have purchased the same for replacement on dt.12-Oct-2014 Sunday. They told that replacement and repair will be done at our servicing centre and today is holiday and they received the TV and on next day show room send to the Onus services centre, Muzaffarpur, Bihar.I have requested the services centre to replace the TV. They told that they will repair the TV but not replace the same Requesting you to kindly the New TV against the defective one . Regards Ullash Kumar +91-[protected]

I repaired my Sony LCD Model No. 227550A, S. No. 6176055, from your Service Centre, Haridwar. The mechanic Mr. Sandeep repaired the LCD and charged Rs. 3640/-. On demanding the bill he gave me a fake bill of Tirupati Enterprices, Haridwar, on which no Tin No. & Bill No. is mentioned, as they charged Service Tax from me. After demanding several times the original bill they are not responding me. Kindly look into the matter as earliest. Kamal Kant Ganeshpur, Roorkee [protected]

I purchased a new Sony Xperia M 4 months back. It worked good for 2-3 months. And then in last 1 month I have been to service center 3 time already. Ist time display went off. 2 nd time network went off and 3rd time the speaker went off. 3 times within a month. Now my phone is for service for no sound. I am going home tommorow so I requested a standby phone. Sony has a policy of giving a standby phone. But they are saying they have only 25 sets and none of them is available now. When I said it is your policy, the CSR rudely said it is not available right now and we can't do anything now. So now I have get my phone back, come back from home and again give it for service. That will make it 4times to service center in a month! I requested for a replacement for the product as it has gone through all kind of possible faults(display, network and sound) with 4 months of purchase, which they declined without giving any reason. I need a replacement of my product.

Purchased a camera DSC-H400 on 13/10/2014 from Sony Center, Emall, 6, Chittaranjan Avenue Kolkata 700072. Received the camera, 4gb sd card and camera bag (MII-HD1). Also purchased tripod stand VCT-R640. As per the sony website and the camera box LCS-SL10 and LCS-U21 are the recommended camera bag. MII-HD1 which is given free by the seller is too small for the camera. So on 14/10/2014 i went back to the Sony Centre with this problem. Store manager Mr Amit assured me that he will look into the matter and asked me to get back in 15/10/2014 and submitted the camera bag. Next day on 15/10/2014 when I again returned back to the store travelling 2hrs he said that he had checked and cannot replace the ill fitting camera bag. I requested him that sony web site and the box do not recommend MII-HD1. He and other sales man made fun of me and said that website is incorrect. Bottom line is my problem wasn't solved. And Sony web site is proven wrong by your own authorised people. But as it camera is precious to me so i bought a bag from the local store and got a solution for the problem. I believed that Sony products are costly compare to other branded ones but its quality speaks for it . No Doubt the camera is good which I still believe but the camera bag and information on sony website and trust on the sales man of Sony Centre created a big question. Even one of the sales man who demonstrated the product said 8gb sd card will come free but after payment he denied and said only 4 gb sd card comes with it. Which was a very cheap trick. I don't have time and energy to fight for such petty matters but such service was not expected from Sony . INVOICE NO :SCEM/02726 A/C : Mr abhrojyoti karmakar (6495) warranty card serial no : 149835 bar code details: P[protected]B S[protected]G POS bar code:[protected]

Dear Sir/Madam, It is very unfortunate to had such a bad experience with a brand like SONY where my new home theatre BDVE4100 purchased on 4th October 2014 is with me & I am unable to use it as on the installation date I.e., 09.10.2014 it got problem "push, power, protect " and after visit of engineer on 11.10.2014 having complaint no. 21449819 nothing fruitful has been done till date. Thus, I request your kind intervention in the above matter as investing such a amount in home theatre in this festival season in a brand like you is becoming a totally waste for me and my family. Regards, SHAILESH KUMAR ROY [protected]