Sony India Complaints & Reviews

I have purchased one LED 40 inch Sony TV at murthy radio Krishnagiri on 19.10.2014. Bill No - 708 . Dated 19.10.2014 . Ref No[protected] . Still no one is came for installing. We are spoke with the customer care also . They will not give clear response to the customer. I have fed up for this issues / service. My contact No - [protected] Name - E Arunthathi Sathyamoorthy . So please take necessary action immediately. Your customer service is very bad / Worst.

ve bought Sony Handy cam HDR - XR 350E in Dubai at Sharaf intl around Mar/Apr'11. I have been shooting pics and videos using this camera ever since. But in Mar'13 for some reason when I started using the camera it was very slow in capturing the scene and the shot was not complete. After powering on/off it was showing HDD format error. I have showed it to the authorized service stations ( report copy is attached) & they have recommended HDD renewal at a cost of 13201/- which is nearly 25% the cost of the eqpt. To add my problems they could not retrieve the data and entire data of 2 years was lost. They have returned the old HDD which is of Thoshiba Make. They have renewed the HDD of 160G which is of Philippines Origin. In the month of Sept'14 again( nearly after 1.5 Months again the same error came on my Handy cam. I have showed it again to the Same service centre & they confirm that they can't retrieve the data and the HDD is to be renewed at a cost of 14225/- which is another 30% cost of the eqpt. Enclosed herewith is the Estimate. The repeated failures have caused me mental agony as I lost the entire data on two occasions, and the cost of repairs is nearly touching the cost of eqpt. We choose Sony for the brand name and this kind of performance is not upto the name of an international company. As per my friend's suggestion I have browsed information on the internet and found that Sony Handycam - Hard disk HDD format error is a common thing faced by many customers. Kindly improve your design and advise me a practical solution. I am ready if you can recall the eqpt for analysis and fault finding. The eqpt is of no use. I want to use the eqpt with mental piece without a fear. I am an Engineer with a reputed shipping co having 20 years of experience in maintenance and always chose branded items due to reliability. When Sony HD TV was launched a W series, I was one among the first few customers who have bought it. You may check this fact in your data base. Kindly advise. Thanks &; Brgds Pendyala S S Prabhu +91 [protected]

Sony India - Replace the malfunctioned Sony Xperia Z or Refund The Money. I bought a Xperia Z set in Bangalore from a dealer 'Sangeeta mobilesl', on 2 months back. within 2 months phone has become crap. I WANT MY SET REPLACED or else full refund.

Two months back I bought Sony Xperia Z mobile at Sangeeta Mobiles, Bangalore, and afte using for 1.5 months Mobile hanged and gave the mobile for service at RT nAgar, Bangalore. After 15 days they gave back the phone claiming they have corrected the problem. Now again Camera is freezing/Hanging. I am not happy with the Mobile and I want to surrender the phone and want them to return the money back. Please explain the procedure to do the same. An unsatisfied Customer

Dear sir/mam, I purchased sony z3 compact phone on[protected] from lexus store, Udaipur rajasthan(313001).when I opened the box at my home the flap where we put sim card that lock is not working properly.Next day I went to store and they asked me to visit your service center.I went there but I shocked the staff told me to submit the handset for seven days.Any way it was a minor problem and was company manufacturing defect.If a company like sony will decreased its image by selling faulty products to the customer than what will be the difference between you and micromax??? In my life always used sony products even i have sony laptop, led, music system.But first time I purchased mobile and not satisfied with product and specially with your service center replies. Thanks&Regards Prithvi pal singh [protected]

Dear Sir/Madam, On 21.03.12 I had bought a Sony Bravia 42 inch LCD TV model # KLV40VX420. I made this purchase at Snehanjali Retail Pvt Ltd, Kalyan (w) vide Bill # 911157 dt. 21.03.12 @ Rs. 47, 900/-. On 18th Oct’14 evening TV had a problem of display (horizontal & vertical lines) rest sound was ok. Accordingly I had contacted your customer service department for engineer visit. Your service engineer came yesterday (20th Oct’14) evening and reported that entire Display Panel needs to be replaced. The approx estimate given was Rs. 18, 000-20, 000/-. We are surprised that with the brand of Sony in such a short period of 2.5 years, display panel gets damaged. Where the brands stand???? We have purchased Sony TV even though there were other options of brands like Videocon/LG/Samsung/Philips, etc which are less costly compared to Sony. We gave our preference to Sony considering its brand image wherein we thought the quality would be the best of best. We are now seriously shocked that after such a short period Sony TV gets damaged. The cost of repairing display panel is equivalent to the cost of new TV set of other brands. For a middle class customer considering such a huge expenses going to stand for repairing we have no other option but to shut down our TV. Expecting your help in this regards. With thanks in advance, Nitin Gupte [protected]/[protected]

Dear Sir, I have submitted my sony xperia T2 ultra cell phone for repairment of the power switch (which is in the warranty period now) in the sony authorised service centre at bokaro on 07/10/2014. The sales man at the service centre told me that it would take around 1 week to 10 days but now its more than 15 days and I have not got my cell phone back...neither they are providing me with any proper satisfied answer.When I reported the same complaint to the higher official they are also not responding and simply saying that I'll have to wait. Moreover I have submitted my cell phone on07/10/2014 of which I have written record also from service centre but when I called the higher official they are saying that I have submitted my cell phone to them on some other date.

I have purchased Sony XperiaM2 during june 2014 from Sangeetha mobiles, Bangalore.From the day one i have been facing the problems with the set(Hanging).Then after some days i went to authorised sony service center Hassan.There they have formatted / reloaded the software .Even after that the set use to switch off by itself.Once again i went to authorised sony service center Hassan, this time they have changed the board.Even after the change of board, one more problem arised, that is Sim1 is not being recognised many times.If that happens i have to remove sim1 and then reinsert and switch on, then only the sim1 is being detected.I am fed up with this.Please do the immediate action regarding the same and let me know what to do.My email id is [protected]@mcehassan.ac.in for further communication. Dr.P.C.Srikanth Secretary IEEE Photonics Society Professor & Head E&C Dept Malnad College of Engineering Hassan 5733201KarnatakaIndia Mobile-[protected] [protected]@mcehassan.ac.in

I purchased a SONY 42W700B - 42” LED from Great Eastern Appliances Pvt. Ltd. of 66, Syed Amir Ali Avenue, Kolkata - 700019, for Rs. 64900.00 on 08.05.2014 along with a set of TATA SKY for Rs. 2000.00 but I did not receive money receipt / cash memo of TATA SKY for Rs. 1500.00 out of Rs. 2000.00 as yet. On 10.06.2014, Mr. Somnath introduced himself as a service man of SONY INDIA Pvt. Ltd., met me and said that he came here for installation of SONY LED. Mr. Somnath opened the sealed packet of SONY LED and did not install the same due to shortage of parts and informed the affairs to the Service Center of SONY INDIA Pvt. Ltd. I saw a few open packets of SONY LED parts in the hand of Mr. Somnath. I tried to find if any parts inside the packets and found no desirable parts. On 15.06.2014, I met manager of the Great Eastern Appliances Pvt. Ltd. of 66, Syed Amir Ali Avenue, Kolkata – 700019 and stated the affairs / defect / deficiency of my SONY LED mentioned above and requested him to supply a fresh SONY LED or refund Rs. 64900.00 with interest as early as possible. On hearing, the manager told me that he would not help me in this matter and advised me to contact with the SONY INDIA Pvt. Ltd., A-31, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi - 110044 for remedy. I wrote a letter dt 30.06.2014 to the SONY INDIA Pvt. Ltd., but no reply has yet been received from the said company. I feel it is a case for cheating. So I have requested to issue an order for refund of Rs. 64900 along with interest from 08.05.2014 (date of purchase). It may be mentioned here that I decided to purchase the same for the purpose of World Football game. I hereby declare that the facts stated in the representation are true to the best of my knowledge, belief and that the complaint is not pending before any court of law. Thanking You, L B Chaudhuri 96, K. K. Roy Chowdhury Road, Kolkata - 700008. (M) +91-[protected]

Hi, I have been using MDR90ex ear phones for last 6 months. It stopped working after few days. So i had to go to the service centre but in exchange they gave an MDR70AP. This ear phones is damaged as well. Can i please get mdr90ex as replacement(the same model that i have been using) ?

I purchase SONY LED 81 CM KDL-32EX650 in 26/06/2012 from croma megastore new mumbai Vashi (Maharashtra).Now within the 27th months my product is facing some problem regarding display panel issue so i m not getting clear picture quality i m very much disappointed by purchasing sony product.At the time of purchasing there was many choices for me in market but i choose sony product due to well known established brand in india as well as all over the world.Now i set my mind to do not purchase any sony product in future as well as i will not recommend any one to purchase sony product. I registered my complaint[protected] in your customer care system & the engineer came to my place. He told me the charges for repairing the product it would be around Rs[protected] these are huge charges for repairing the product because my product is not so much old so sir/madam i m requesting to you please give me some exemption on the charges.

Sir/Mam I am the user of Sony Experia M C1904. I got this mobile on 19 Feb 2014. I have the bill and it is well within warranty period. Since the day I got this mobile it has been troubling me with various problems (software and hardware) . It has mostly stayed in the service centres than in my hand. I can not even keep the account of numerous job sheets in my hand. Right now I have 6 job sheets dated 29 th july 1st august 7th august 5 Septmeber, and 30 september and just to mention that you guys dont provide jobsheets for charger and bateery failure. The cause of action arose everytime when the mobile disfunctioned. The latest being when I took the mobile for repair on 30th september to the center . I was told that there was liquid damage but still they will take the mobile whereas no liquid damage was done to the motherboard. On 9th october I was returned the mobile with note saying "burnt pcb" . I would like to mention that no my mobile's motherboard was swapped for the record 3 times in a month . Just because I had the assurance of my mobile being in the waaranty period and being repaired I did not approach the cunsomer forum. The guys at the service centre are rude and do not adhere to your request ever. They misappropriate your complaint and take discretion in writing the complaint title( THEY ALWAYS MENTIOINED HANGING) . While I am writing this complaint I am preparing for sending the notices to the service centre and the sony India. I would take the legal course if my issue is not resolved with the change of this faulty handset. The last motherboard which was swapped and given to me has the problem of "no display" which is the same problem I have suffered it was replaced and put in my handset. In the pics you can see the phone is in the fine condition and no liquid damege is there. I am seriously thinking of approaching consumer forum if the issue is not resolved My mobile number - [protected] imei- [protected] purchase date- 19th feb 2014

i had own a laptop of sony vaio on[protected] which is under warrenty and i had submitted my laptop at sony service centre on[protected] facing motherboard issue after many calls i had not recieved my laptop and no response getting from them

Hi, I purchased a sony experia mobile (model no:C1904, IMEI No: [protected]) from Univercell, Selaiyur, Chennai (TIN No:[protected], CST No: 875295/[protected] on 24th November 2013. I'm facing lot of problems with the mobile and I had given for service three times within an year. At first it shown some problem on touch screen, and after the service it resolved. The service center is at sony authorized service center Abirami Plaza, 17/4, M.K.Reddy St West Tambaram Tamilnadu, Chennai 60004. After a month problem happened for speaker. Again it given for service at same center and it resolved. But after two days again faced some problem with touch screen. Now third time I had given for service at same service center on 14th October 2014. The Ticket ID is [protected]. Just I want to know why this much problem is happening for a product of branded company like sony. I'm not interested to continue with this phone that have problems regularly. Please take necessary steps to replace my phone or to refund my money. From, Ajithlal K T and Dhanya. V Ph: [protected] Email id: [protected]@gmail.com

I HAD GIVEN A NEW SONY WALKMAN UNDER WARRANTY FOR SERVICE/RE-PLACEMENT IN A BRAND NEW CONDITION (WITH BIL-INVOICE COPY) . INSTEAD OF RETURNING IT IN THE SAME CONDITION, AFTER 3 DAYS, THEY (SONY SERVICE CENTER, COIMBATORE) RETURNED IT WITH THE NEW PACKING IN A DAMAGED, TORN CONDITION WITHOUT ANY ACTION. IN FIRST PLACE, THEY SHOULD NOT HAVE ACCEPTED THE ITEM AS IT WAS PURCHASED OUTSIDE INDIA.. NEXT, KNOWING IT CANT BE SERVICED, THEY SHOULD NOT HAVE OPENED THE ITEM, BY TEARING THE COVER.

A Sony LED TV was purchase since one year back (26.09.2013) from Vijay Sales Corporation, Pitam Pura, Delhi- On 16.10.2014 When Started the TV, the Green & red Light is blinking on the TV & TV is not functioning. I informed to the complaint cell of Sony TV on toll free no. [protected] & the received complaint no. [protected] & they assured me to repair the same immediately, however no response is being initiated by the Sony TV. Therefore you are requested to look into the matter & take strict action as the firm is only for selling their product & no after sale service. (Ramesh Kumar) G-2/31, Sector, 15 Rohini, Delhi Ph. [protected]

Hi I have purchased an sony laptop vaio model close to 2 years back. I am facing constant problem with laptop keyboard wherein it gets short and keys keep on pressing automatically. Whenever I work on word or excel few keys keep on pressing and doesn’t allow you to type anything or work on those files. Also, in case if you work on internet, webpage keep moving up & down automatically even without you touching any keys of the laptop. I am terribly fed-up with this Sony model which has hugely disappointed me. Appreciate if you can give me some permanent fix over this issue. Else I’ll have to sell off this crap piece & go for Dell which I feel is more stable product as compared to Sony. Awaiting your revert before I approaching Sony Sales Head India. Rgds Anil Gunecha Tech Mahindra Business Services Pvt. Ltd. AM-Commercial (M –[protected]

I bought the laptop from ezone Koramangala, Blr in May 2014. I have hardly used the laptop cause it's giving a lot of trouble to move from one screen to another, very slow and hangs. I informed the ezone sales to send someone to check it but nobody came. Two months back I even called the Sony customer care in Jayanagar, they promised to send someone but nobody turned up. Request for a solution with this issue paying so much money is now Equalent to nothing.

Last week I went to Sony Service Centre in E-mall, Chandi Chowk, Kolkata as my Sony Xperia E died down suddenly. Without even diagnosing the problem the lady at the reception told me that I would have to pay 80% of the MRP +Diagnosis charges as Battery & Motherboard both needs to be replaced and it will be chargeable as my phone is bought from FlipKart. My Question is 1) How can they tell me MB & battery needs to be changed when they are saying they need to first diagnose to see? 2) I'm being treated like this just because I'm a Flip Kart customer? Also they told me data will be lost just by looking at the phone. I;m a extremely big fan of Sony products and I keep on buying Sony pods, headsets, Phones, camera etc. But after this experience I will never buy any Sony product and I will make sure to tell everyone I meet to never buy any Sony products as customers are looted and harassed like anything.

I have purchased my Sony Xperia™ Z2 on 2nd July, 2014, and after 2 and half months I have used my Sony Xperia™ Z2 in swiming pool water less than 30cm deep and for less than 15 minutes.It was working very well until the battery charged. After 5 - 6 hours I tried to charge my phone but it was not charging after battery got over my phone got switched of and still it is dead. Now it is only showing charging red light sometimes but not getting charged. I kept my phone in the rice with opened slots for two days but still my phone is dead. Finally I went to the Sony service center they have checked my phone and said my phone is water damaged the warranty is void.It is not my fault, Sony says Sony Xperia™ Z2 "The world’s best camera and camcorder in a waterproof smart phone*" Then I want to know how my phone got water inside. Your service center decides themselves that my phone has water inside and now warranty will be void.Please help me what to do?