Sony India Complaints & Reviews

I hate the way you treat your customers. It's not a favour that you're doing, and if it is then I want to return my product and discontinue my interest in Sony products. My service Id number is[protected]. I was told that someone would come by Sunday to install the TV. After requesting a million times the assigned service centre informed me that an"engineer" would come by Saturday and the installation would be done. After waiting throughout the day and evening I finally get a call at 9 30pm from your so called engineer that his car broke down so he can only come the next morning. I really wanted my dad to see the TV before he left and thanks to the wonderful support you guys provided he left and my TV is still kept in the corner unpacked. I tried calling you guys in the morning where my call was transferred to at least 4 different people. The best part is none of those 4 knew when could someone just come and install the TV. That's some support! Another day has passed and yet your engineer hasn't shown up. Guess he's still fixing his car. Once he's done solving hunger and poverty problems of the world, if he's not too busy, could you send him to my place to install the damn tv.

Dear Service head Please note the following :- 1. My Subject Sony TV purchased in the year 2010 stopped working on 5th sep2014. 2. We gave complaint to R- Logic Technology Services (I) Pvt ltd. on 6th Sept 2014. 3. On Inspection the Service representative asked us to deposit Rs 8000. towards repair of power board. and the deposit was given to the service centre on 8th Sept 2014. 4. On repeated follow up we were informed that the Power board cannot be repaired and new power board is not compatible with TV model we are having. 5. When asked about the next step we were informed that he cannot do any thing but Sony Company can give discount of 25 % on purchase of New Sony TV. 6. it is very disappointing to note that a Company like Sony cannot make a compatible power card to match a 4 year old model TV and expect the customer to buy a New TV by investing 75 % of the value. 7. when expressed my dis pleasure we were asked asked to Sony Customer complaint cell. 8. I Complained to your cell thru Complaint No. 21031716 dated 20th sept 2014. 9. On repeated follow up till 8th Oct 2014 we were surprised to hear your same solution of 75 % payment for New TV purchase. On further questioning I am informed to contact you and hence this mail. I trust you will go thru the details and do justice. Awaiting your immediate response. Regards CG Venkatesh Managing Director Mobile - +91 [protected] Tel (Direct)- +[protected] MaxWatt Turbines Pvt Ltd Plot No.113, Jigani Link Road KIADB Industrial Area, JIGANI Bangalore- 560105, INDIA

This is with regards to a serious issue I have been facing with my Sony Xperia Z1 handset details of which is mentioned below. Handset: Xperia Z1 Date of Purchase: 10.03.2014 On 30th September 2014, my handset stopped working completely and did not restart. The moment i was trying to switch on the cell it just got shut down with a message " Shutting down due to high temperature". I took the handset to the Sony Authorized Service Centre and they tried to do a software reset. However, that did not work and I was told that there is a hardware issue and that the cell will be sent to Head Office and it will be replaced (handset will be replaced). I was told to wait for 8-10 days. I got a message and the below attached email on 8th October that my SONY Device is ready. Today i.e. 9th October I went to the centre again and was told that I was given a refurbished cell and not my old handset. When I checked the IMEI Code, it was the same as my old handset. Then they said they replaced the Mother Board in my cell. I was not even given any receipt or bill which says what exactly was the issue and what was actually changed. Now the issue with my handset is it is not getting charged. Everytime I connect it to the charger, it does not charged and keeps saying Connect the charger. I need to know the reason what the hell went wrong with my phone. I paid a hefty sum of 40k for this handset and within 6 months the motherboard is completely gone for a toss. The cell is not getting charged and I don't even get any proof that any part was changed in my Cell. The phone is now again with the service centre as the cell is not getting charged. I was told mother board has been replaced but instead some other parts have been replaced. NOW WITH THE PRESENT ISSUE I WANT THE SONY HEAD OFFICE TO REPLACE MY HANDSET AND GIVE ME A NEW HANDSET AND A DETAILED EXPLANATION OF WHY IT WAS NOT REPLACED IN THE FIRST PLACE AND JUST THE PART CHANGED EVEN IN WARRANTY PERIOD. Awaiting your response Regards Hema Iyer

I am very angry to inform you that vaio laptop i5 bought one n half Years back now has a problem in motherboard which is spoilt due to Which my laptop doesnt start. I am a media student and cannot do without my Laptop. Sony being such a big n reputed company has such problems I shall not buy sony in future nor recommed. All my work has come to a Stand still . Sony should take immediate action on this otherwise I have to take serious action.

LED Model No.- KLV-32EX330 JOB No. - J42200293 SERIAL No.- 3328145 Hello, My TV issued some problems that's why I am complaining on Sony after a visit engineer said that it's not done here that's why we are taking it to Service centre after a week we will give You but it's taken more then a month but My TV is not return from there side, daily I call them they said tomorrow or day after tomorrow we will give you but still same status I don't receive My TV. Thanks & Regards, Aditya +91 [protected]

Sony xperia t2 ultra ka touch screen ka order tha Ticket no. W[protected] Adavance bill amount 5000/- Bill no. 155 Date 9/08/14 Sagar jagdalpur This order not solved in last two months. I have all formalty completted in star service center raipur chhattisgarh... Plz solve this problem.. Otherwise any possible action. Responsible in sonY xcare

My SONY BRAVIA 32 / EX33 / LED TVs red light is flickering when I start the) v.after that there is no display.I made complaint on 7th OCTOBER 2014 at 11.43 am.There is no responce from sony side.Yesterday (09/10/2014)evening again I contact sonys tolfree no [protected] they said we shall action.Upto this time(10/10/2014 -8.30pm ) there is no responce.I need immediate action on this issue.

Dear Sir/ Madam Please refer to my complaint no. 21258169 dated[protected]. No action has been taken in this regard till today causing me harassment and inconvenience. You are requested to replace the TV (being new one) today itself. In case you fails to do so this may kindly be considered as notice of deficiency in service. All the cost born by me for the case and new TV with penalty of Rs 200000 for harassment and inconvenience will be born by you. Vinod Kumar Phone[protected] [protected] TV model name KDL – 42W700B S. No. 3258011 (Prof.) Er. Vinod Kumar PTES-I (Retired) Retired Head of the Department Technical Education Punjab. Ex Principal Beant College of Engineering and Technology Gurdaspur. Ex Deputy Director Technical Education Punjab. Working as Traffic Marshal for Traffic Police Chandigarh.

TO;-HR DEPARTMENT SONY COMPANY SIR... THIS IS REGARDING MY(RUDRA GADHAVI) NEW PHONE SONY XPERIA Z, IMEI NO IS;-[protected], TICKET ID NO-[protected], I SUBMITTED NEW PHONE WITH THE FAULT OF AUTO COPY PHOTOS AT SONY AUTHORISED SERVICE CENTER(ANGEL ELECTRONICS )BHAVNAGAR, GUJRAT, THE AUTHORISED CENTER WAS UNABLE TO RECTIFIED THE FAULT.I WAS NOT INFORM WHETHER I WILL BE GIVEN NEW PHONE OR REFURBISHED PHONE.I WAS GIVEN A REFURBISHED PHONE IN WHICH THE FAULT OF AUTO COPY PHOTOS WAS NOT RECTIFIED.AS THE FAULT IS NOT RECTIFIED I HAVE NOT COLLECTED PHONE.I WAS INFORM THAT THIS FAULT WOULD NOT BE RECTIFIED IN NEAR FUTURE.IF IT WAS SO WHY WAS MY NEW PHONE TAKEN?SO I WOULD LIKE TO KNOW WHY I AM NOT RETURNED MY NEW PHONE? EITHER RETURNED MY PHONE OR GIVE ME A NEW PHONE.AS MY PROBLEM STAND UNSOLVED EVEN IN REFURBISHED PHONE WHY SHOULD I ACCEPT IT?I AM AN OLD SONY CUSTOMER AND IF MY PROBLEM IS NOT SOLVED WITH GREAT REGRET I WOULD TAKE LEGAL ACTION.I EXPECT COOPERATION AND QUICK RESPONSE FROM YOU.AS I DON'T CHECK MY MAIL REGULARLY PLZ CONTACT ON THIS NUMBER-[protected], RUDRA GADHAVI, BHAVNAGAR, GUJRAT, THANKING YOU RUDRA GADHAVI

hello Sir I am Complaint about my order which is not working well and I want to refund it. I was ordered it on last month and the order number is[protected] and the product name is Sony MH750 stereoand my email I'd is [protected]@outlook.com So, please take quick action against and give me a true value of customer so that we can continue shopping with you in future . thanking you prabhat sindhwani

This is in reference to one complaint vide no. - 1229090 as the vehicle of sony service picked my tv from my residence on 06 Oct 14. Sorry to write you that I have not got any feedback from the service centre till 5 P.M of 09 Oct 14. Kindly help me in getting my tv repair as soon as possible. CHETAN SHARMA GHAZIABAD (U.P) Mob. - [protected]

Dear sir, i was purchase a handset of your company sony experia t 2 ultra d 5322 date on 30 july 2014 from raju japan at cg road Ahmadabad bill no. rcc01214. on after 8 days i was facing a problem of receiver.i was go your authorized services station at parshwa services at Ashram road. that i was sent mail to all of your mail id. parshwa services solved in one day. than after 2 months i have faced same problem i was go your services center at parshwa services and it solved in evening.than after between 9 days i have face 3rd time same problem. and i put my handset at your services center at parshwa services there is provied me a job sheet. no is [protected] i m very irritate on your handset. your company sony mobile is give a defective handset to dealer other wise your dealer give me defective handset. or your services center was not proper. now i dont want that handset so request your company to give me- a money back or new handset within 2 days any how i dont know any thing about that. when i was purchase your handset there is no problem in my money. Regards, Arvind Ravidas' [protected]

We purchased new Sony Television Set ( 46 inch LED 3D HX series) from one of the Sony Distributors/dealers(eZone Mani Square, Kolkata) with a huge price tag of around INR 1.5 lac. We exceeded our budget and went ahead with Sony Set because of the high brand recognition and my great affinity towards "Sony".We sincerely believed that we purchased a big asset which will not malfunction and create any problem for us in future. We were extremely...

My Xperia Z1's warranty rejected by sony authorized service center (madona system & service, calicut) were my warranty still ramain 4 months . my complaints is "Over heating and incorrect vibration" .They said my phone were engulf through the caps, my question is "how engulf water to a water proof phone?, and if happened is that my problem?". i am asking you because i treat my phone very well i always close that caps correctly. I never feel a problem with the caps.they also wrote warranty void in the job sheet if my complaints is reliable to you pleas solve it as far as possible. i give you the details below Job No:W[protected] IMEI No:[protected] Date :08/10/2014

I am booked online complaint as on[protected] with id20416289 .After that technisian came to my home and check the tv set and find the pannal problem and he said company not make this model pannals and you pay pannal amount to company the company give new tv set to you. After 40 days the guntur branch people call to me and said send the demand draft of rs.14596/- to us.We arrange new tv model no 32w700b to you within 10 days.Then i took a d.D and send to guntur branch with speed post .They received on 25-9-14 i confirmed with phone.But till now i am not received tv set and guntur branch people not given proper answer.They told your complaint is closed. Then i dont know what am i doing.
So i request to you send my new tv immidiatley. I am suffering with old tv.I am mentally suffered in this problem.
T.Srinivasa rao,
7-162, a, nehru street, markapur -523316 a.P
Mobile-[protected].

I bought brand new Sony Experia Z mobile worth Rs 24900/- 3 months back. & one day my charging pin slot got damaged itself while I was using it normally. while I registered my complaint with sony they told me that they wont be able to repair that phone & asked me to pay 8000 rs to buy a second hand phone from them or near to 12700 amount to get a new phone from them . I am really frustrated & pissed off now . Why should I pay a single rupee to them while my phone already in warranty period & its also not a case of any physical damage . its never even got throw from me or something within these three months.its already been more than 20 days now that i have registerd my complaint with them & still I am not geting my phone back as according to them I have just these two option now to get my phone back in working condition. Please registered my complaint & give me my phone back with proper resolution as soon as possible else I go to consumer court to get my hard earn money back . will never ever recommend sony phone to anyone else.. really very pathetic service I ever received.

Respected sir I am got damage pice today. In replacement. I don't think it's a new piece. I received my new Xperia z1 today in replacement. This piece is very slow and it's not charging battery. Not even show sign of charging in display. Please help me I am continuously receiving fault piece from company. What can I do.? Please help me to solve this problem. Thank you Attached today's copy of received piece.

Dear Sir / Madam With a great regret I desire to inform you about the extremely poor quality of the SONY TV with the following details that has been supplied to us from Reliancedigital Retail Ltd., Maithili Sygnate, Next To BSEL Tech Park, Opp. Vashi Railway Station, Navi Mumbai 400705, Maharashtra Email crm.[protected]@zmail.ril.com Contact[protected] / 67958280 The TV screen has developed wrinkles (Scratch marks with fine cracks) in the screen though the TV has been handled very gently by us (only two elderly persons use it in the house for hardly 1 or 2 hours in a day). You are kindly requested to replace the set at once without any delay. I am enclosing a photograph of the TV set with this complaint.May I request you to kindly settle the problem at once and confirm to me on the action taken on my e-mail [protected]@gmail.com / mob nos [protected] / [protected]. Yours Sincerely Ranjana Singh Flat 601, Dev Prasad Complex, Plot 2/3/4, Sector 30 Kharghar Navi Mumbai 410210

Hello, I ( chetan mahendra sangani ) was baught a SONY Blue Ray DVD Player Model No. BDP - S1100 from Reliance Digital, Jamnagar on 10/08/2014 and it was submited in Sony Authorised Service Center for inspection on 01/09/2014. and still there is no proper / sufficient responce from the authorised service center. i called number of times but there is no responce from the opposit side. After 35 Days they told me that your product will be replace, but still not commited days !! I suffer / harrashment from SONY Service Center. Please Do needful for the Same. THANKING YOU, Chetan M. Sangani [protected]

My Xperia Z1 has been submitted in Nehru place, New Delhi service center about a month ago.First there was camera clarity and phone hanging issue.Service center guys told me that it will be resolved after the updation of the phone.I again submitted the phone on 8th last month. i had words with their technician that there is some hardware issue with the phone and i have to submit the phone so that they can escalate the matter and provide me a new phone or an upgraded model.Finally the mobile is in service center and they have been fooling from the past 10 days that they would call me soon and i haven't got any call from them. I have all the e mail conversations on my id from the day 1. Kindly help me in refunding the amount, i have wasted an amount of Rs. 38500 on a product of such company who believes in fooling customers.