Sony India Complaints & Reviews

I had purchased a sony 43 inch tv on 12 nov 2020.The product was delivered on 13 nov 2020.service engineer came on 14.11.2020 for instalation to my utter surprise the tv was a used one with many dust particle and scratches on the back side and on remote( photo attached) .I have called the store manager to replace the product but they are not listening .kindly look into the matter.

Hi sir/madam,

I would like to know regarding buy new Sony tv issue. We bought new Sony Bravia KD 55X8000H model tv two week ago.. and we payed Rs 80000 100% money on the spot in Cuddalore darling Digital world. But your dealer gave us the demo tv ( used tv ) after I bring open and see at my hose physically minor damage look like already used tv then we get very angry about the issue..then we contact the dealer and argue with...

Recently purchased Sony KD-55X8000H .And i found and issue like one edge of panle is going inside backwards when press the panel. And Bezel i.e outer frame is moving freely instead it should be fitted perfectly. Team sony please help to solve . I got dissapointed by see this issues.

Respected sir, I was purchased 2 pen drive from flipkart. But unfortunately one pen drive not insert in usb drive. I visited service center friend s electronics gangiri society kothrud-411038. There staff refuse replace for pen drive. They not answered properly. So I request you resolve my problem.

I had subscribed to Sony Liv Special but I got an email from Sony India that payment has failed.On SonyLiv App, I wanted to pay again but clicked Upgrade by mistake and Rs 201.90 was paid to Sony with a message that I am subscribed to SonyLiv Special+ with annual subscription of Rs.399/- which I donot need this and want to cancel the subscription. I left a message on the SonyLiv App on 11.11.2020 itself. I am unable to cancel Rs.399/- subscription on the App. Please cancel the R.399/- subscription and refund the amount. Name: Vinay Kumar Handa, [protected](M), vinaykumar.[protected]@gmail.com

My Sony LED 32-inch is not working properly when we switch it on its display comes with a lines on it and after sometime those lines disappear and LED TV starts working properly

Sony experia Z3 mobile आपके
सोलापूर (महाराष्ट्र) service centre 11th
february 2020 में दिया था,
कल (9th November 2020 ) without solution मुझे वापस करदीया | हर बार कोई ना कोई बहना बनाकार टाल देते थे | हमने कहा repair मत किजीए और mobile return करे | कुछ दिनो के बाद replacement की offer दी(for new other mobile model )और कहा कुछ extra पैसे pay करने होंगे | पैसे pay करने के ढाई महिने के बाद भी replacement नहीं दिया |
finally कल हमारा पुराना mobile return करते हुये कहा, आपको replacement नहीं दे सकते |
इतने महिनोसे जो MENTALLY, PYSICALLY Harassment हमारी हुई है, उसकी जिम्मेदरी किसकी है ???
इस matter मे आपका decision क्या होगा ???
Please provide all details of our service which provided us for experia Z-3 mobile from 11th February 2020 to 9th November 2020..

Hi Bought a sony x80h 55 inch for 75K around 20 Oct.on 1st Nov, the TV remote stopped working.Then I was doing on off manually, meanwhile a hard reset happened on the TV. All this time between 2nd Nov toll now 9 Nov, Sony customer care is progressing very slowly, and issue not resolved. I wanted to return it, but they are not not even responding to that.

I need a fair action on this, I should be allowed to return a TV which stops working in 2 weeks.

Our tv model is 32 inches, 32 Ex some model, TV switch on for 6 second and switch off, I have registered the complaint, they alloted some service centre, they came and took service charge and told we won't get spares from the company, four months complete d still no response, we took for the brand, shame poor services, if I won't get solutions next let me put all the details regarding complaint and how you have followed

I bought Sony LED 551NCH KD-55ABF, HSN/SAC:85287219 along with Sony HT-S700RF Audio system and just crossed 0ne year, I do not have any extended warranty scheme as well. Last week there was a horizontal blue and red lines started coming during switch on and during working. It was communicated and service engineer visited and done software reboot. But the problem still persists. It was communicated as well.

We have subscribed sonyliv on 27 oct.2020. but amount deducted without my permission Rs.699/-four day after one SMS received your subscription cancel during April 2021 renual cancel.
But amount not refund til date. So please refund my 699/-in my Paytm account is [protected]

Hi,
I was very happy to purchase the Sony MHC-V71D system, however to my disappointment the system stopped working within 2 years of purchase. I handle my equipment very carefully as I am a music lover and I have various other brands with me. Unfortunately out of all my brands, Sony has let me down. I don't play the system for long hours and don't man-handle it as I am very particular about my music systems. The engineer has visited my home and says it could be the power supply that has malfunctioned. I spent 40000 for this music system and I don't expect it's components to give way so soon after the purchase. Not a very happy customer considering a brand like SONY. Your service center technician says it would cost Rs 9260 for the motherboard to be replaced. That is a big amount for me to pay.

I would like to escalate this issue to your higher ups and quality control Department. Could you please help me with this issue or I would be forced to have consumer grievance intervention.

Hi,

Our Sony TV was not working since October 24 th 2020. A repair man from Expert zone (a sony authorized service center) came on oct 27 and said that the LED has to be replaced and charged my parents INR 2000 claiming to bring new parts for the TV
So far no repair works was done
We tried to call the service center itself and they said that he coil is to be replaced
We are very disappointed with this service

My complain number is 63637124 i have registered this complain on 23rd October for my sony party speaker model number: MHC V 72D it was working fine just want a nut bolt to fix it Mr Gurcharan Singh from Naraina service center visited he was rude and without doing any thing asked me to pay 6000 when we asked him the reason he said if you want this to get repair do let me know else i am leaving and then he left and i dont know what he did because once he left i turned on my speaker there was no power and i called him atleast 20 times but he never responded then i called service center Sony Authorized Service Center Star Electronics from where he came they said they will get back to me but no response received and then i called sony on their no to complain and they said they will escalate this which is still pending because of that technician my speaker is not even turning on now.

I purchased sony bravia tv last Saturday but no one come for installation even after repeated calls from me. Even customer care representatives kept telling me that they escalated my case.Till today no one has come for demo and installation, even not received single call for same.I don't think Sony is taking any action against escalation. Really bad impression about Sony, don't know what can I do next.
Please help. I tired of calling Sony customer care.

Service request no. 63529760

I buying sony tv Model No- kdl 6603w 43 cm on 21/10/2020 online purchased through Amazon.

We have taken the premium on 24 August 2020 (6 month pack) to which it'll expire on 20 Feb 2021 but we're unable to watch live channels. What is the issue

Hi, I am nikhil kargutkar
I am purchased new earphone @15.07.2020 since I used the sony earphone for a few days but the earphone is not working properly model name sony wi- c4 100 .the earphone quality is very cheap . earphone is not working from one side.and your customer support is also not guiding the proper service center address. so please kindly look into this matter and do needful as soon as possible

டிவி படம் தெரியவில்லை

TV is not showing power supply and not getting on. I would like to request for checking & repairing the same as soon as possible.
Pl contact and confirm for repair.

ThankYou

Mangat Gandhi
[protected]