Sony India Complaints & Reviews

Hi Bought a sony x80h 55 inch for 75K around 20 Oct.on 1st Nov, the TV remote stopped working.Then I was doing on off manually, meanwhile a hard reset happened on the TV. All this time between 2nd Nov toll now 9 Nov, Sony customer care is progressing very slowly, and issue not resolved. I wanted to return it, but they are not not even responding to that.

I need a fair action on this, I should be allowed to return a TV which stops working in 2 weeks.

Our tv model is 32 inches, 32 Ex some model, TV switch on for 6 second and switch off, I have registered the complaint, they alloted some service centre, they came and took service charge and told we won't get spares from the company, four months complete d still no response, we took for the brand, shame poor services, if I won't get solutions next let me put all the details regarding complaint and how you have followed

I bought Sony LED 551NCH KD-55ABF, HSN/SAC:85287219 along with Sony HT-S700RF Audio system and just crossed 0ne year, I do not have any extended warranty scheme as well. Last week there was a horizontal blue and red lines started coming during switch on and during working. It was communicated and service engineer visited and done software reboot. But the problem still persists. It was communicated as well.

We have subscribed sonyliv on 27 oct.2020. but amount deducted without my permission Rs.699/-four day after one SMS received your subscription cancel during April 2021 renual cancel.
But amount not refund til date. So please refund my 699/-in my Paytm account is [protected]

Hi,
I was very happy to purchase the Sony MHC-V71D system, however to my disappointment the system stopped working within 2 years of purchase. I handle my equipment very carefully as I am a music lover and I have various other brands with me. Unfortunately out of all my brands, Sony has let me down. I don't play the system for long hours and don't man-handle it as I am very particular about my music systems. The engineer has visited my home and says it could be the power supply that has malfunctioned. I spent 40000 for this music system and I don't expect it's components to give way so soon after the purchase. Not a very happy customer considering a brand like SONY. Your service center technician says it would cost Rs 9260 for the motherboard to be replaced. That is a big amount for me to pay.

I would like to escalate this issue to your higher ups and quality control Department. Could you please help me with this issue or I would be forced to have consumer grievance intervention.

Hi,

Our Sony TV was not working since October 24 th 2020. A repair man from Expert zone (a sony authorized service center) came on oct 27 and said that the LED has to be replaced and charged my parents INR 2000 claiming to bring new parts for the TV
So far no repair works was done
We tried to call the service center itself and they said that he coil is to be replaced
We are very disappointed with this service

My complain number is 63637124 i have registered this complain on 23rd October for my sony party speaker model number: MHC V 72D it was working fine just want a nut bolt to fix it Mr Gurcharan Singh from Naraina service center visited he was rude and without doing any thing asked me to pay 6000 when we asked him the reason he said if you want this to get repair do let me know else i am leaving and then he left and i dont know what he did because once he left i turned on my speaker there was no power and i called him atleast 20 times but he never responded then i called service center Sony Authorized Service Center Star Electronics from where he came they said they will get back to me but no response received and then i called sony on their no to complain and they said they will escalate this which is still pending because of that technician my speaker is not even turning on now.

I purchased sony bravia tv last Saturday but no one come for installation even after repeated calls from me. Even customer care representatives kept telling me that they escalated my case.Till today no one has come for demo and installation, even not received single call for same.I don't think Sony is taking any action against escalation. Really bad impression about Sony, don't know what can I do next.
Please help. I tired of calling Sony customer care.

Service request no. 63529760

I buying sony tv Model No- kdl 6603w 43 cm on 21/10/2020 online purchased through Amazon.

We have taken the premium on 24 August 2020 (6 month pack) to which it'll expire on 20 Feb 2021 but we're unable to watch live channels. What is the issue

Hi, I am nikhil kargutkar
I am purchased new earphone @15.07.2020 since I used the sony earphone for a few days but the earphone is not working properly model name sony wi- c4 100 .the earphone quality is very cheap . earphone is not working from one side.and your customer support is also not guiding the proper service center address. so please kindly look into this matter and do needful as soon as possible

டிவி படம் தெரியவில்லை

TV is not showing power supply and not getting on. I would like to request for checking & repairing the same as soon as possible.
Pl contact and confirm for repair.

ThankYou

Mangat Gandhi
[protected]

Hello sir,
I am call and raise complaint to sony tv customer care they took complaint (Dear Customer Your Service Request ID 63360450 is assigned to Pranank Electronics - Arundal Pet - Guntur; Phone No[protected];then intimate repair cost of 5000 will go to service center and handover the TV, after 1 week they intimate square part cost changed so we need extra 1500 hundred, whereas I was accepted but again 2 days after call and intimate those square parts not available, so need to be change the panel but still not received any messages from their end, they people blame to me, why this many of times changes the complaint s issue, your peoples come to home and confirm the complaint they people also confirm the same, most of the people facing same issue then why not getting specific part to sony tv company... Here we are trusted the Sony that's why I am paying more money to buy the TV, but now with in 14 months getting issue but your service center people not respond properly, already I was handover the TV on 20th October 20, but still not confirmed anything to me... Bcz we are tooo far to service center to enquiry them but people not responding.. Can you please help me to Regards issues.

I had Purchased Sony OLED TV KD -65A8G SERIAL NUMBER 8002294 on March 01, 2020 from Snehanjali Electronics And Trading PVT LTD in Kandivali (West) (invoice Attached). In month of April (during lockdown) I use to get error messages of image retention (Image 1 ). During lockdown I had called Sony but they had informed we can’t send anyone right now. Almost when lockdown opened I had called up Sony customer care (month ago 15/09/2020) my customer id was 61895322 they requested to do a Panel Refresh and when technician came next day he said it’s impossible to get the such error message in a brand-new TV. One of the Technicians said that they may have given you the old piece. After doing panel refresh in Month of September 15thI again got the error on September 28, (Image 2) and again I got the error on October 13, approx. after every 15 days am getting this error. Again I raised an complain on October 13 with Snehanjali Electronics And Trading PVT LTD in Kandivali (West) and they internally raised an complain, & one of the technicians came did a factory reset On October 15th and he said the error message won’t come, after few days again I got the same error again technicians came to do a Self Check ( Refer to Images 3 to 9) After spending Rs 222, 000 and that to on Brand Like Sony.
I am very much disappointed with such a reputed brand. I need necessary action I would request you to please help me on the same and resolve it at the earliest

We have purchased a Sony BRAVIA LED in the year of 2017. We have faced several problems during its warranty period and even after that we have invested about 25k rupees on 2 repairing. Still it is giving problems like screen bleeding and distorted color issues. Please take a note that we have purchased this Monitor because we trusted the brand for its build quality. We feel that we have been duped by buying this product.

We feel that our retailer, Croma has given us damaged product. Hence the product has been giving us troubles since day 1.
We are providing details of purchase along with receipts.

Repair 1 : J[protected] A2094600A COMPL SVC BMX2_XMA_PA2 - 18.05.2019 (Repairing Fee - 10, 000/- Rs)

Repair 2 : J[protected] CONTROL MT BOARD CONTROL MT BOARD and[protected] FLEXIBLE FLAT - 18.10.2019
(Repairing Fee - 15, 000/- Rs)

Repair 3 : Estimated Cost for repairing current issue around 12, 000/- Rs

Model No- KDL55W800D IN5
Purchased on - 30/05/2017
Retailer - CROMA SHOWROOM AT- PROZONE Mall - Pincode-431001

Sony TV KD-49X8200E TV I purchased in sep 2018 reported Display issue in Sep 2020, just in 2 years. I choose Sony Product for quality, sit back & enjoy life without worry of issues.

I am an user of Sony Products, but unfortunately now it seems to be not, since my hard earned money is become worthless, buying worthless product with highest cost. within 2 year pay more than 1/4 of the amount for repairing the TV is beyond imagination for a Sony Customer.

The customer service / service centre could not able to provide alternate option. Very poor customer relationship of sony india.

I have purchased one SONY OLED TV 55A9G on 07/10/2020 from Reliance Retail Limited, Reliance Digital, Silchar. With this purchase there was gift item ( cash memo enclosed for your ready reference ). But I am yet to receive gift item till to date, the gift items are 1. SONY CH700 BU (one) & 2. SONY CH700 BL (one ). Several times the outlet was contacted but they are taking time to deliver . One day I got call from the outlet to receive the gift item and accordingly I went to the outlet, but I was told that the item cannot be delivered because of some internal issue . I am really dissatisfied with the service rendered by this outlet. I never aspect such type of service from such a reputed outlet. Now may I get any assurance/help from your side to get the early delivery of the same. Rajarshee Dhar, Rajeeb Dhar Contact No. [protected]
email : [protected]@yahoo.com

Hello
I bought sony 8000h 55inch in 81000₹
On 10th October but on 23th october ive noticed black spots on screen for the same i made a complaint and engineer also visited same day
He wants me to submit the tv for 4-5 days for repair to the service center which is 70 km away from my city than
I talked to service center manger
He said will send mail to sony for replacement only then can do anything.
Its been 4 days now and they havnt got any reply yet.
Pls look into this matter and replace my tv or refund my money
Service request no 63502924
Mobile no [protected]

I have purchased a Sony bravia 49 inch led tv in 2017. Few days back (on 19.10.2020) suddenly my Tv display got half blurred
and several stripes coming in display. I called customer care and booked a service request on 20.10.2020. On 23rd oct
one customer service person visted our home and on examining our TV he told display needs to be changed and it will cost
minimum 25000 to 30000. We shocked because with in 4 years the Tv display has gone, not even we have finished the EMI for
the TV we have purchased. Where the brand Sony stands out we dont know. We would have purchased Micromax or M I TV for cheaper
cost (1/4 th cost of a sony TV). The reason we opt for a Sony TV because for its quality and longlife. But withinin 4 years
it as gone . We are maintaning the TV as new as can ( not even we removed the stickers which was there when we bought).
We cant afford for the display which was this much cost. If this is the quality sony produces, then middle class families
Can blindly go for M I or Micromax tv's. Please sony help us in the trust we have in you.

Thank you

Rajkamal
Tindivanam
[protected]