Sony India Complaints & Reviews

Sir I hemant joshi want to inform you that i brought sony xperia m dual mobile in last months. and in that day i suffered signal problem, eco sound problem when i used earphone while calling and hanging problem.i also visit sony service cenert in 2 times they just keep my phone for 4 or 5 days only and i still facing same problem.in the end i have only last option to file a case in consumer court. Regards hemant joshi Dehradun, uttrakhand [protected] IMEI1 [protected] IMEI2 [protected]

I had bought 40" Sony Bravia TV set before three years from M/s. Ravi Corporation, Bharuch. On 14th sept 2014, the screen started going up-down and double picture shades started getting displayed on TV set. Against my complaint, your authorised service technician from M/s. Balaji Services, Vadodara (ph:[protected] visited my place, inspected my TV set, took photographs of problems and informed me that the TV set will have to be taken to Baroda Service Station. I asked for the estimate and to my utter shock, I got estimate of Rs. 26000/- of repairing it. The cost was beyond the logic and obviously I took recourse of one local technician who to my utter pleasure and surprise repaired it for Rs. 200/- . What the difference !!! How can we trust your aurhorised service station who aim at looting your valued client ? And how do you expect us to buy your products in future if your after sales services are beyond our capacity to bear ? I have learned a great lesson and have shared my this experience with my huge friend circle. This is because one has to be cautious while buying product of your company of great repute. Can you now surprise me with your reprimental action against your Baroda Authorised Service Station ? Yours faithfully, Kevin Manvar, 39, MUKTANAND SOC, NR, GNFC TOWNSHIP, PO- NARMADANAGAR, BHARUCH M NO. [protected]

This complaint is regarding the pathetic service faculties provide by the "certified" Sony service centers. I have been to this so called certified Sony service centre in 15C.S.K.Puri, Patna-1. I bought SBH20(BT music devise) on feb 2 2014, last month my devise not working. They had told me to wait 10 days for new devise. several time after 15 days i tried to Call service center no.[protected], but phone in not reachable/attend. The Sony Guy "Sonu" he is very unprofessional and today i.e 25 th sep.i visited again and till he said wait. If I didn’t get any proper response from you end than I have to go consumer court. Job.No.W[protected] Attached is the JOB detail for the needful. Regards, Rezwan Dainik Jagran

Subject- Misleading Information provided by Sony Service Center Head Respected Sir/Madam, This is to bring to your kind notice that I had purchased the Sony Xperia ZL on 25th January 2014 for Rs.24, 560. I met with an accident and I found the screen of my phone got little bit damaged (just the center bottom part) however the phone was still in the working condition. Till now I was assuming I have purchased a smart phone from a good reputed company who would always stand by the customers and help the customer with the needs as and when it will be required. On September 13th, I went to the authorized customer care center of Sony India (F1 Info Solutions & Services Pvt Ltd). I am feeling very annoyed to inform you that it was the absolutely disgusted and poor service provided by any company till date or I have come across. The receptionist was indeed busy with some other customer, there was a long queue, so the head of the center (Amit- If I am not wrong) had asked few engineers to help the customers. I was extremely annoyed already. I went up to this engineer named (Abhishek) who checked my phone. I told him the other problem as well which I was facing with my phone that is related to the front camera quality. He checked my phone and stated that they will replace my handset with the new Z series handset “WITHOUT ANY COST”. I had requested everyone out there to help me with a stand by model till the time I receive a replacement phone. Again I am feeling sorry to bring it to your notice that nobody could help me in this regard, even after requesting them many times. I had explained my problem to them absolutely clearly as it is really inconvenient to stay without a smart phone now. I truly regret buying a Sony phone. This was the worst decision taken by me till date. All the representatives available at the service center informed me totally different things. Lady out there told me that I will get the replacement phone within 7-8 working days, Abhishek informed me the timeframe of 5-7 days and when I asked the head of the center of the actual time frame as I was already very confused due to the different information provided by all, he told me that normally it takes 10 days however since I was a special customer, he will get it back for me in 7 days. It is the authorized Service Center however I regret to inform you that not only the kind of information they provide to the customers is absolutely unacceptable. Every representative has different time frame to share with the customer, not only that, If you find the attached Job Card, it clearly says “SUNDAY WEEKLY OFF”. I again regret to inform you that on September 22nd (Monday) their center was closed. I travelleved almost 15 kms, to know the status of my phone and I realized that their center was closed. Wow !! Did I really buy an Xperia Sir/Mam or is that a cheap company phone. When I asked the service center head, he stated “it is a typing error”. Obviously he did not travel 15 kms without a reason, hence he gave it as a justification. I being a customer of the company had to suffer. Now, who in the company can justify this?? As I stated already, the service provided at the center is truly unacceptable. On September 24th, I realized that Service Center ppl changed their first statement and now they want to charge me the cost to repair my phone. I am not denying to the fact that I realize my phone may be out of warranty however I truly wish your company representatives to realize the importance of true information and helping the customers. Indeed if this was informed to me on Day 1 I would have went ahead and started arranging money, now after waiting for 11 days, they want to charge me money. I deny paying them now as they promised to replace my handset free of cost on September 13th. In case if there was cost attached to the same, they should have shared the correct information with me on Day 1. I have been without a phone for 11 days and I call it as “harassment”. Service Center ppl are mentally harassing me now. This is absolutely unacceptable. I request someone from the company to intervene and take an action in this matter. Also, I had request the Service Center Head to give me his manger’s details to which upfront he totally denied and stated I could locate it myself. Please help, I would be highly obliged to get back a call on this from company. Regards, Paran Taneja Mobile- [protected]

Purchased a new Sony Z1 Compact for Rs 29000 from Sony Center in CP and found that it had major faults: both cameras faulty, sound system faulty, software corrupt which corrupted my personal data as well. Visited their service center twice and they took the handset on 2nd visit stating that it will be replaced since this handset can't be repaired - even at a later stage! I feel cheated because this was never told to us during purchase and then this product has major issues. what am i supposed to do if there's a problem in the handset post warranty? Purchase a new handset? I have written to Sony India twice on their id: Sonyindia.[protected]@ap.sony.com and they simply say that they will look into it without any resolution - note that the phone is with them since the last 8 days. I need a refund of my money and have asked them to correct my data (and sd card) which got corrupted due to their software issue. I am quite dissatisfied with Sony's faulty product and unresponsive attitude towards their customer - seems that they care a damn about their customers once the product is sold. Please help me take up the matter as this should (to an extent) ensure that Sony India will attend to other customers' concerns (hopefully). I can be reached on astrid.[protected]@gmail.com.

I have purchased one sony xperia c on[protected]. on[protected] I had a complaint for the handset as the touch was not working, I have given the set for servicing in Service Centre (Madona, Thiruvalla, Kerala) After one week, They have informed me that the handset is damaged due to water inside and required Rs 9400 to replace the same as they can not provide warranty even though it is 6 and a half months old. I strongly believe that Sony is selling some damaged products in the market, unfortunately I am the victim this time. and giving 6 months accidental warranty, because they know exactly it will not last more than six months

I bought 40 inch Sony Bravia to just three years ago. On Aug 2014 the screen goes to darken after TV turned on. After complaining, technician inspect my TV and told me that the part of this model is not available now and I have to replace total power board by spending money about 10-12 thousand. After hearing that I think Sony TV buyer should keep lots of money to repair it just like a four wheeler maintain. Therefore please take necessary step so that customers money is not goes to back of . To earn money we have to work day & night, and this type of loafer company snatch our strenuous money from this way.

I had purchased Sony LED Tv on 1st Nov 2013. After 9 months of purchased there are some problem related with display. I contacted to NRI electronics Sony authorized service center at 94, GF road choudhary more Ghaziabad Up contact no.[protected]/4296677 on 25/7/14 and after repairing work TV was returned to me on 28/7/14. But again after two months i faced the same problem and i again contacted with them on 14/9/14 till now the TV is under repairing and i has been advised them that they don't have parts the same is not available becauase the model has been stopped by Sony India. since the same problem i has faced again and again i therefore request Sony India to advise the NRI electronics to sort out the issue as soon as possible and return my product or if possible change my product. Regards Sumit Sharma Contact no. [protected]

I bought LED Tv model number 41B from Nandilath G Mart Trivandrumm branch on 9/9/2014.The TV is not working and I made a complaint using ur toll free number and I got a register number 21071614.and in your message you informed that my request id is assigned to Madona sales and service Trivandrum.Accordingly I contacted them but till now no response is recieved from them even after my repeated request there response is very dissappointing.This type of response from your service sector may harm your reputation.kindly consider my request.and do the needful. Regards Vijayakumar [protected] [protected]@gmail.com

My Sony Home Theatre has been out of order for more than a month now without any signs of rectification It was first rectified by replacing some lens motor but the problem remained and it was taken to your service center on the 9th of this month. Ever since there has been no response from your chennai centre. The phone number provided is switched off. I have escalated the issue to your Delhi call centre 4 times and sent mails equal number of times. Nothing really is happening. I got another number which keeps ringing. I must say your service in chennai are of the lowest quality i have ever experienced. They don’t care to call the customer. When we do connect after several attempts, they give evasive replies. I have requested for a replacement unit for which i have still not received a reply. You will agree that a standard electronic item like Home theatre can’t be out of service for over 5 weeks I would like you to intervene at the highest levels and ensure an immediate replacemen. A call from you would be highly appreciated Regards Venkat +91 [protected]

sir i have bought sony t2 ultra dual model no.D5322 on date 05/08/2014 after one day 06/08/14 i found that display is blinking and one pixel is dead i have deposit my set 07/08/14 at sony customer care centere at lucknow aditya infosolutions job no. W[protected] i got a call that my set have repaired i collect the set on date18/08/14 i saw that still the problem of display and pixel dead is remain i lodge a complain on ur tollfree no.same day and complain no.is [protected] due to very buesy shedule i did not deposit my set same day again i de[posit my set 08/09/2014 for sdame problem job no. W[protected] STILL MY SET IS AT care i did nbot want to take that set i want to replace my set with new one cuz that unit have problem since the datye of purchase plz take proper action

Dear Sir, With respect to subject mention above i have purchased a mobile (Sony Experia M single SIM bearing EMI No. [protected]) as on date 10/10/2013 and this mobile is under one year warranty period but this mobile is not properly working condition since purchase time and has gone a lot of time authorised Sony service center (Unique quality experts Meerut U.P ticket id No. [protected], R.N-Goel & Sons Pvt. ltd. Ghaziabad Uttar Pradesh ticket id No. [protected] two times and Digital informatics Pvt. Ltd. Barielly U.P ticket id No. [protected] two times) but one time barielly and Ghaziabad have no record of my complaint and no ticket no or jobshet no given by your authorised sony service center. This mobile set change one time damaged mother board and many parts but have to change again damaged mother board after diagnose by Mr. Yaseen tecnition of Bareilly center and Mr. Yaseen advised me to replaced this mobile set beacause it is a defective mobile. So i want to change my mobile set . Kindly check this complaint and take immediate action against on this. I have also one complaint of misbehave with me to your authorised center personal, customer care executive and have no satisfactory feedback or response. If you will not take immediate or satisfactory action then i will have to go consumer court and make a complaint of my mobile phone. Customer Details Name -Sachin Yadav Mobile No. [protected] Email - [protected]@gmail.com

Sir, I wanted to buy a 32" inch television but due to miscommunication and misjudgement by your customer care executives at your Sony store in Aggarwal Funcity Mall, CBD, Shahdara, I was given an LED TV of 28" which got delivered at my place on 18th September' 2014 and when I installed it, I found out that it was short in size. I then called the customer care executive who helped me buy the LED and he told me that it cannot be changed as I have already installed it and it is now termed as second hand LED. I would request you to please look into the matter and reply as soon as possible.

Sir, This is abhishek dhuriya from indore(m.p.) In my last mail i have mentioned some issues related to my gadgets which is xperia z1 which i have purchased on 7 jan 2014 n within two month i experienced problem in camera of my gadget xperia z1 so i went to ur service centre and after many trouble they replaced my xperia z1 and gave me new xperia z1 in june 2014 but after using it for two months again im experiencing trouble in my new replaced xperia z1 (problem:over heating, n mis calibration of device when heating..mis function screen lag and hang) so i went to ur service centre and they updated my device's software and assured me tht nw my problem is solved..but aftet using it again i suffered same problem...so i again went to service centre and they again kept my device for diagnosis and again updated its software and after keeping it for two days for diagnosis they give me my cell and assured me tht my problem is solved...but again same problem continues..so i again went to service centre and ths time they give me advice tht my device will be replaced By company so i have to give them my device but they are nt giving new device but refurbished device.rht nw im having new device only three month old because u have replaced it on june...im nt getting ur logic of giving new device and taking old frm u... Im totally dis satisfied from ur service n product quality...im using Sony products frm last 14 years..but this time im to much troubled by ur service n product quality...i want new device xperia z1 instead of furbished one..kindly provide me new one instead of old...n same kind of problem im still experiencing in my smart watch 2... Sir, i am not satisfied with any of the complaint made from my side so in this condition i am forced to take some actions which will never be helpful for both o[censored]s, i am truly and fully frustrated of being joked by your company please take some action against it or by your behalf it will be my responsibility to take some legal actions Abhishek Dhuriya Indore(m.p.) Contact no:[protected] [protected]

Dear sir/madam I am Manoj Tiwari from Ujjain. I have problem in my sony xperia go(st27i) so i call service center where he said to me this phone not repaired only replace so i give my phone to replace he said to me maximum 15 days your new cell come from sony office but after 20 days running but at a time estimate are also unknown so please grant me my new cell in few days pllsssss... thanking you

Respected sir,
I have purchesed sony e3 mobile that have storge and network problem in service station have given do from to take new modeal sony mobile but sony showroom not giveing another model sony showroom telling and forceing to buy sony e3 ony i want to buy another model pls healp me...
Sony sh
Purchising date 15/9/2014

I purchased my Vaio in Jan 2014. It hangs every 2 minutes. I got it serviced 3 times at Sony service center. 2 times they replaced the hard drive. They mishandled it and have made some physical damage to the casing. I made complaint through email and had engineer visit. He could not fix the issue. Again I made complaint and had another engineer visit. Issue still persists. I have had 35 interactions with Sony customer service and now I do not see any way out other than complaining through different channels. I refuse to send my laptop to any service center and want it replaced. Kindly provide me escalation matrix for the Sony or provied me procedure to file complaint with consumer court. Regards, Tarun Verma

When I contacted your service centre Tel No.[protected]Madona Service centre In VYTTILA, ERNAKULAM DIST) I was told that they are not willing to repair this model. Then I told them I am going to write letter to you for this type reluctance hence this complaint. Dear sir I am a retired man and I can not afford to purchase any new type of TV. Therefore please help me in this regard

I bought Sony Xperia z 10 months back, due to some reason it was not charging I went to nearest Sony mobile service center in sector 3 rohini. The guy there without even checking and diagnosing gave me an estimate repair amount of Rs15000 and even suggested me to get it repaired from outside. One can easily figure out dat the sony service center executive was trying to get rid of me and was doing the same with other customers as well. It was just an issue with the charging jack due to which it was not getting charged and he told me that it's gonna charge u that much if you will get it repaired for Sony and the worst part is that my phone is just 10 months old and is still under warranty. I took his advice and and went to a repair shop out there paid 1000 bucks and got it fixed but now I have another issue with the display and I m afraid that the repair shop tech might have changed it. So my question is who is going to fix this issue now...as I have got it fixed from outside techs the warranty is voided.Is sony going to take the responsibility of the behaviour of their own service center executive as he doesn't seems to be doing his job.

Hi There, I have raised a request 20682405 on 29th August for Sony Bravia TV KLV-40R482B. The technician had come next day and mentioned that the TV needs a display replacement and the replacement doesn't come under warranty. He told that the total cost of replacement will be approx Rs. 22 K and took a check of Rs. 10K. He had mentioned the part will come in 5 days. Since last 20 days I am trying to reach the local service center and the Sony support. I am being told that the part is not available in India and is being brought from Singapore. From Local service center I am not getting proper response. Every time I call Sony support, a new Service center associate attends the phone and tells that s/he is escalating it to high priority and the part will come in 2-3 days. Next time I call a new associate promises me the same. This is getting highly frustrating even after paying the 10K money which got deducted the next week itself. Can you please confirm when can I get a part? If I am not getting satisfactory answer I will have to take legal action.