Sony India Complaints & Reviews

I have bought SONY home theatre model no BDV E-290 / M E12 on 13.10.212 at local authorised dealer M/s Vasanth & Co .Yesterday when I switched on the set the power supply for the unit was not received from the source.I handed over the unit to the local authorized service centre ( City Electronics) JOB NO : J42272025.I have made several phone calls to the service center to know the current status of the unit.But they are not replying me properly and simply told that there was a defect in power I/C.They told that they have ordered for spares in Chennai and it will take 4 to 5 days to rectify the fault.As a customer I want to know the availability of spares and why they take 4 to 5 days to receive the spares from Chennai. Kindly check with the service center and reply me in this regard.

MY 42"LED KIT HAS BURNED AND COMPLAINN REGARDING TO SERVICE CENTER ON DATED 22-SEP-14 BUT NOT ANY ACTION TAKEN FROM SERVICE CENTER SAID THAT KIT IS NOT AVAILABLE SO WHEN KIT IS AVAILABLE THEN WE CAN REPAIRE IT, SO SIR GIVE THE ATANTION TO THIS BECAUSE LONG TIME TO SUFFER DO THE NEEDFUL HELP. REGARDS SHASHANK AUTO PVT.LTD. E-MAIL [protected]@yahoo.com

Dear Sir, I have purchased the aforesaid “Sony Xperia M Dual Sim Purple” on 21/11/2013 (Invoice enclosed). Later on, in the month of June 2014, I have experienced the following problems: 1. Mic (Mic stops working). 2. Speaker (Speaker sound becomes noisy). 3. Power Button Problem. For the aforesaid problems with my handset I had visited your Sony Authorised Service Center named “Ankur Care Center”, Church Road, Civil Lines, Agra (Uttar Pradesh) on 19th June 2014 (Copy of Job Sheet dtd. 19/06/2014 enclosed) & I was told the problems will we rectified by upgrading the software of handset, so I got it upgraded by them. But after using the handset for some time I again observed that the problems were not yet rectified. As a result I again visited the aforesaid Service Center & informed them about the problem & my previous visit regarding the same problems. This time also they kept my phone (Copy of Job Sheet dtd. 06/09/2014 enclosed) & told me the problems will be rectified this time. After 8 days they called me & gave me the handset assuring me that the problems are solved. But again the same problem is being repeated. Now, I would also like to inform you that both the times no standby handset was issued to me for the time being. Also, its not possible to surrender the handset again & again. Hence, I would request you to kindly replace my handset as early as possible. Kindly acknowledge the receipt of this email. An early action shall be highly appreciated. Thanking you, Yours faithfully, AMIT CHAK Add: 34/202P/1A, New Awadi, Latoorpura, Deori Road, Agra – 282001 (U.P.) Mob: +91 [protected], [protected] e-mail: amit.[protected]@yahoo.com

The service centre, JP ELECTRONICS ROHINI (ND) Forged us by putting faulty screws in XPERIA M. Also all the screws were not put. 6 were missing After a month or so when we got complaints with the lock button and mentioned the screw issue guy acted damn rude and asked to perform some check to find if the handset had been checked outside. Now they are not ready to accept there mistake.

From: milind redkar ([protected]@hotmail.com) Sent: 03 October 2014 14:09PM To: Sony customer service (sonyindia.[protected]@ap.sony.com); swati.[protected]@timesgroup.com (swati.[protected]@timesgroup.com) Cc: allwyn.[protected]@ap.sony.com (allwyn.[protected]@ap.sony.com); hemant.[protected]@ap.sony.com (hemant.[protected]@ap.sony.com); sunil.[protected]@ap.sony.com (sunil.[protected]@ap.sony.com); kenichiro.[protected]@ap.sony.com (kenichiro.[protected]@ap.sony.com); kazuo.[protected]@jp.sony.com (kazuo.[protected]@jp.sony.com); [protected]@ap.sony.com ([protected]@ap.sony.com); [protected]@vijaysales.com ([protected]@vijaysales.com); [protected]@vijaysales.com ([protected]@vijaysales.com); khushal.[protected]@vijaysales.com (khushal.[protected]@vijaysales.com) Mr. Priyank Chauhan, Do not be mad with me for writing to everybody, because a copy of everything I write goes on the several sites on the internet word by word. I am just keeping your people in loop, so that nobody claims tomorrow, that they were not aware, and had they known they would have avoided the gross injustice to me... Further how long due to you think you can dodge the main question ??????????. I am going to take this very slowly once again and last time. Have a cup of strong coffee, and read this very carefully, word by word, so that you do not miss my QUESTION. " What is the manufacturing date, batch no. and actual serial no. of my TV" ?????????????? Have highlighted this question several times in red, so that you grasp, that this is what is to be replied. Please find it underlined, in italics, and in font size 24 too. Please reply to above specific question, without any of your standard decorative words. OR this will constitutes as " gross deficiency in service" Thanks Milind Redkar 91 [protected] [protected]@hotmail.com Mumbai 03/10/2014 From: Sonyindia.[protected]@ap.sony.com To: [protected]@hotmail.com Subject: RE:'SonyIndia=[protected]' FW: 'SonyIndia=[protected]'Service of Sony BRAVIA Model: KDL-46CX520 IN5 bearing serial no : 2421427. Date: Fri, 3 Oct 2014 17:45:19 +0530 Dear Mr. Milind Redkar, Greetings from Sony India. Thank you for patronizing Sony product. This is in reference to your e-mail dated 1st October 2014, addressed to our Management in India and abroad, regarding the service of your Sony BRAVIA TV Model No. KDL-46CX520 IN5, Serial no: 2421427, purchased on 29th May 2011. This is also in reference to the letter dated 1st October 2014 sent by the undersigned, in this regard. We would like to mention here that the Management is aware of your concern. Our authorized and empowered staffs have been in communication with you. We have informed the company decision to you. Writing repeatedly to multiple person within Sony Organization, will not change our decision. We regret that we are unable to comply with your request to service your product under warranty or to exchange your product. We would once again request you to approve the estimate so that we can proceed for service. Kindly let us know your decision on or before 14th October 2014, as we shall keep this service request open till then. We solicit youONY INDIAr kind understanding in this regard. Thanking and assuring you of our best services always. Warm Regards, Sony India Pvt. Ltd. Priyank Chauhan Customer Relations – Corporate Office New Delhi © 2014 Microsoft Terms Privacy & cookies Developers English (United States)

HIGHLY DISSAPOINTED BY THE WAY DEALING WITH CUSTOMERS I VISITED SONY STORE AT BRINDAVANAM OPP CO OPERATE BANK, NELLORE, ANDHRA PRADESH, INDIA, AND HIGHLY DISSAPOINTED BY UR SERVICE. THE STORE MANAGER WHEN ASKED FOR DISCOUNT SPOKE VERY RASHLY NAMING TO BY AT OTHER STORE TO GET DISCOUNT. I CAME TO BUY SONY LED TV FOR ITS BRAND NAME AND BY THE WAY HE SPOKE I WAS FORCED TO BY LG TV IN NEAR BY SHOWROOM. FOR MY INTREST IN SONY PRODUCTS I AM WRITING HERE TO INFORM YOU TO TAKE NECESSARY ACTION AND TO GUIDE BASICS WHILE SPEAKING WITH UR CUSTOMRES.. EXPECT U TO DO SO. - REPLY AT Dr RAJESH . I WORK AS DOCTOR AT NARAYANA MEDICAL COLLEGE & HOSPITALS NELLORE AND I STRONGLY DONT RECOMMEND THIS STORE TO MY FRIENDS, UNLESS RETIFIED. dr.[protected]@gmail.com

Hi Team Please refer my mail dated 29/09/2014 but till this date no reply in this regard. Neither you reply nor your Vasai Service Centre replying. We have purchased above product from Vijay Sales, Vasai West Branch Invoice No. V. No:32-VS110-13SIADNF40, Serial No. - 4306115 Dt. 15/10/2013 on the name Mr. Samir L. Ajmera . We have visited on Dt.[protected] to Sony Service Centre ( S. G. InfoTech, Vasai (West) )Phone:[protected], Mob:[protected] for to purchase Extended Warranty for LED TV but they told that they don't have in stock and it has been ordered and will take one week. Today Dt.[protected] again when I called to service center to inquire they said yet it has been not received and will take one more week. I would appreciate if you please look into this and provide us the same earliest before expiry of our LED warranty period. Thanks, L. R. AJMERA, ADVOCATE HIGH COURT, MUMBAI. Mob.:[protected] Dear latesh ajmera, Greetings from Sony India. We have received your Email and your request has been logged as : 21191716. Please use this Number for any future reference to your request. Our response time will vary based on the nature of query. We will make every attempt to respond to you expeditiously. We solicit your co-operation and understanding. We assure our best support always. Regards Customer Care Center Sony India

I purchased Sony Xperia m on 6/04/2014 with android version 4.2.2. Recently I upgraded it to android version 4.3 after which the camera became very unclear and captures blurred images. However the camera video quality is satisfactory. I took it to Sony service center and they, without even examining it properly, said that there are scatches on the glass and the replacement of glass will charge a sum of Rs. 1200. Literally, the glass has a very thin like which cannot be considered responsible for the blurity of camera. The camera even does not work properly in low light, even in night mode. Ironically, the thin line does not affects the video quality but affects only images. Sir please help the needy, i am very disappointed with sony Mobile phone...

Dear Sir/Ma'am, I have purchased vaio laptop model no-vpcf135fg product code[protected], product serial no-7003985 on 03 oct 1911. for the purpose of warranty of this laptop I have again purchased two year extended warranty through your Sony India The purchased VAIO ONSITE WARRANTY PACK SERIAL NO IS -150412.which is valid till 02 oct 2014. since last four five days i am facing starting problem on this. Yesterday we have sended this laptop to sony service center for repair but they have refused it and told us warranty hasebeen expired on 10th feb.I would like to request you pls do the needful because my laptop is still under warranty and as per purchased warranty pack it should be repair through sony service center.pls help us.. with regard sanjay kumar chaturvedi emai-sanjay.[protected]@gmail.com mobile no.[protected]

Sir I kindly inform to you that the SONY XPERIA service centre in our city is not service properly of our mobile phone. They behave with us very rudely and not give the proper response about phone and also not take call at maximum time. We are very irritated by them. They say that our phone will be not repaired in case of out of warranty so where would be we go now. If your company provide service only in warranty period then now what should we do. According to this after warranty period our phone is useless. Sir I kindly request to you please take some action about this because we got very problems in absence of our mobile phone. My mobile phone SONY XPERIA ZL is off from last 15 days so I request you please give me answer now what I do with mobile phone.

Dear Grievances Team, I have purchased Sony Model No C6603(Xperia Z) on 3rd April 2014. But on 28th of Sep 2014 my set goes down and not switched on after that. Such kind of problem comes earlier also and i have visited Sony Service Center in Ambiance mall Gurgaon. As my set is in Warranty but Advance Electronics who is Authorised service center of Sony is denying to replace the same. They are telling against replacement they will give refurbish Set to me. This is harassment from Sony and such condition is not mentioned on any document of Sony warranty card. Kindly look into the matter and revert with solution. Else i will file RTI against the same and case in consumer court. Ticket ID:- [protected] Regards Surender Soni [protected]

I Purchase sony xperia E1 Mobile On 16 August 2014. And Now Today suddenly Mobile Is very Heat. I Open Back Cover I saw Battery is very Heat. I can not take in hand. It is very hot. and a mark of fire in Mobile & his Cover. I Went Sony Mobile Service Centre. Owner of Service Centre give not response & he said Company Not give warranty & guarantee. I am shocked. That Sony is a Very big Company In Others. & Any Company Not want bad value in Market. So Sony should be Replace My Mobile. Ashik Ali Alka Art Printers 248, Shripura, Kota (Raj.) Mob. [protected]

I bought a Sony LCD 32" TV 2 year back with 35k rupees. They advertised that they have voltage control system in TV and no need of Stabilizer. Now the panel became damage and the engineer told need to replace with LED TV, lack of stabilizer, the panel damaged - I need to pay 13000 extra. Do I need to pay 48k for LED that too from Sony. Going for consumer case. If an LCD TV from a brand like Sony doesn't work for even 2 years, on what basis should customers differentiate between Sony and other brands? It makes more sense to buy products from cheaper brands which cost far less, and unfortunately if there are problems, the repairs are also going to be cheaper. sudheesh1.[protected]@gmail.com

R/sir I purchased 2 sony xperia z ultra phones from your authorised dealer m/s Sadhu Sons Kurukshetra on[protected]. IMEI no of both phones are [protected] and [protected]. My phone is running very well but in august 2014 i found a problem in my phone. there is crack in internal side of display. i dont know how this crack come in display. due to this, touch function of my phone is not working but my phone screen showing well display. no other problem is in phone except touch function is not working. i contact your sony service centre(M/s Pushpak Enterprise, KURUKSHETRA) in my city. they said that xperia z series phone cannot be repaired, so you have to pay 50% amount of the phone and you will get a new sony xperia z ultra with a new bill of one year warranty.i submitted my phone to them on 18-8-14. they charged me 19000 rupees and take my old phone with all accessories. and said this process will take 20-25 days. when i asked him for receipt or any bill of phone and money which i giving to them. they refuse to do so and said in accidental claim we dont provide any receipt. after 10 days when i again contact them, they said sir your complaint is in process. we have written a mail to sony head office and waiting for their revert.then after13-14days i again contact them and they said that sir you can collect your new phone. i take the new phone but they didn't provide me the new phone bill and said sir you can collect your bill afetr 2-3 days. after 2-3 days they given me a duplicate invoice of mr ravi saini, invoice no 81156980 dated 2-8-14. but i refuse to this invoice as this invoice is in name of mr ravi saini and dated 2-8-14. when i asked for my bill they said this is your final invoice. but when i not satisfied their answer i contact your customer care on[protected]. i clear all my problem to your customer care officer and he said me that you again contact service centre and asked for ticket no. then i again contact to sony service centre and they said me that sir your phone is rejected by head office and asking for 80% amount instead of 50%. they are totally misguiding me and creating new stories again and again. then they said that sir we can give you your entire money and your old phone. but when i asked for them any written document or any invoice which head office sent to you they refuse to this. and said me that please contact us in evening. in evening when i contact them they offer me 3505 rupees cash back and also give me a ticket no. [protected] of my old phone complaint and said sir this is your final settlement. now question is that first they refuse me to gine any ticket no and now they are giving me a ticket no and also the my old phone is in their custody. if sony head office issued a phone in my old phone replacement, then why they are having my old phone. i am not satisfied with their service. they are totally misguiding me from the first date i contacted to them. i want my all money back and my old phone replacement. please take necessary action against your service centre otherwise if you could not provide me any solution of my problem i have to go Consumer Court. please do needfull asap.

dear sir, I am purchasing sony bravia ex72, LED 40 telivision 72000/- onwards - date : 5th month of 2012 really i am booking to believe on sony india. one year warenty - sony company (2012 to 2013) second year warenty - 3500/- iam paying (2013 to 2014) third year they will demand - 8640/- Rs. I am a self employee, so i did't pay the amount, on 5-2014 finished warenty, 9th month i am facing telivision screen. they talk screen change - cost only - 28000/- i am really distrubing in my family what can I do... i am very desappointed on "sony" company - please justice me - B. poorna chandrarao, 3-746, Undavalli centre, Guntur Dist. - 522501. [protected]@gmail.com, mobile - [protected]

I am using sony bravia ex72 - i have screen proble with in 3years, i will purchase 2012, i am really believe sony is the number one position in all telivision sets, but i found that is wrong desicion, i am really desappointed from sony - tv cost 72000/- using 3years only i am really sad, i want complaint on consumer court - B.Poorna Chandrarao, guntur, [protected]@gmail.com, mobile - [protected]

hello ..this is abhishek negi from jalandhar i have placed my phone to sony care jalandhar at 15th of september 2014 regarding some speaker problem etc.my track id is [protected], job no. W[protected] since that day they haven't repaired it. i have email an complaint at questions.[protected]@support.sonymobile.com and my reference no is 1-[protected]. but i haven't got anything from sony too. till today they are giving me excuses as u can see it's almost 15 days but still they didn't repaired my phone. at this point i'm very frustrated by the sony. being an global brand i didn't expect this from sony.. Kindly try to solve my problem ... thanks abhishek negi contact no - [protected] email id [protected]@gmail.com

Dear Sir/madam, Subject: - Found Faulty Item Sony External hard Disk by Amazon Online Shopping. Two month ago, I have purchased by online shopping- Sony 2.5 inch 1 TB External Hard Disk (Silver) through Amazon. The hard disk was found faulty which is not connected any device like laptop, TV, Desktop. After I have call your Amazon customer care centre & the suggested to me please report the same in your nearest Sony customer care centre. In Sony customer care centre they are confirmally say to me, we have replace the your Sony hard disk new one within a week. In two month time span I have communicate (telephonic communication & two times visit) lots of time in Sony customer care centre for following the status of hard disk. After passing two month there is no any kind of response/feedback from Sony customer care centres. So we requested to us make sure kind of interaction with sony customer care centre & please give me my Sony Hard Disk as per as possible. Otherwise give me my money return. Below I have mentioned details & attached herewith related documents. Amazon Order details:- Sr. No. Description Gross amount Shipping Date/Purchase date Order ID 1 Sony 2.5 inch 1TB External Hard Disk (Silver) X0008LM2ZP Serial No.=[protected] 4, 098.00/- 28-July-2014. [protected] Sony Customer Care Centre Details:- Sr. No. Description Job Order No. Case submit Date Details Sony Customer care Centre Details 1 Sony 2.5 inch 1TB External Hard Disk (Silver) X0008LM2ZP Serial No.=[protected] J41740446 06-Aug-2014. 1st. time Sony Customer care gives us the details. Name:- Geeta Electronics Sony Authorized Service Centre. Address:- Plot No: 10, Sawali Bunglow, Shivaji park, Kolhapur. Pin- 416001. Phone No.[protected]. 2 Sony 2.5 inch 1TB External Hard Disk (Silver) X0008LM2ZP Serial No.=[protected] J42101065 12-Sep-2014. 2nd time Sony Customer care centre gives us the details. Regards, Sagar Dinkar Patil. Contact Details. Phone No.- [protected] Mail ID- [protected]@gmail.com, sd.[protected]@manugraph.com

I would like to share my bitter experience with the Sony mobile services with all of you after I visited their service center on 27th September 2014. I bought Sony Xperia Miro on[protected] for Rs 13290 Recently I started facing problems with the lock/unlock button. The button suddenly stopped working and I could not unlock/lock/switch on/switch off. Hence I took it to the Sony Authorized Service Center ABHIVRUDHI TECH, #235/12, Suraj Center, Ground Floor, 27th Cross, 7th Block, Jayanagar, Bangalore – 82. When one of their service executive checked, she quoted Rs 8500 just to fix the lock/unlock button. I was baffled by her response, because the actual price of the mobile is same as the price to fix the button. I asked her “Do you have sense, are you aware of the price of the mobile. The price you are quoting is almost 64% the price of the mobile”. Her response was “No I do not have sense”. This was the arrogant reply I received. So I asked to speak with her manager as speaking with person who has no sense wouldn’t solve my problem. When I reported the manager about the behavior of her executive in the service center, the manager replied that she is newly appointed and asked sorry. I replied to the manager “Her executive being a new employee is not my problem, it was the manager’s responsibility to train her staff adequately”. Again she replied sorry. So, coming to the problem I was facing with my mobile, I asked her how do they justify the service charges of fixing just a button is almost 64% price of the mobile? She said, “I can give a discount and bring it down to Rs5700, the mobile device had a manufacture problem when it was launched. If it was within warranty period I could do it for free. But now the charges will be Rs 5700”. I asked the manager's name and she replied that she had no name. They did not even investigate the problem with the mobile, to do such investigation they charge Rs 150 and quote the actual amount to fix it, which may be more or less than the initial amount they quoted. So I asked her if the product has manufacture defect and the service is also costing so much, instead of putting my money to fix the button I can buy another mobile of a different brand whose service is far better compared to Sony. Her response as a Sony service center employee was that I can go ahead and do that. What is the value for the customer’s money and trust on the brand when the brand’s employee is not protecting its image? As I came out of the service center these are the disappointments I had after buying a Sony product. Sony’s service is the worst I have experienced so far. Sony being such a reputed brand worldwide, the kind of the service they provide does not stand up to the expectations we had on the brand. Since the problem with my mobile still persists, I now ask for your advice on the problem. I am not able to use my phone at all due to this problem. Also, I ask you on how you plan to restore a customer’s trust on the brand after such a bitter experience?

Hello, I am Geetanjali Sharma from Lucknow, currently living in Chennai. I bought a Sony Xperia Smartphone on 29th December, 2013 in Lucknow, Uttar Pradesh through Snapdeal. Currently I am in Chennai. On 1st August, 2014 my smartphone stopped functioning properly, Therefore I approached the nearest Sony Service centre and submitted my smartphone there on 9th August. I informed the official people there that my product is under warranty and its just 7 months old phone. They told me they will repair my phone and get the motherboard changed. Having less knowledge about hardwares and softwares, I submitted my phone at the service centre. When I went back on 27th August to claim back my phone, to my utter surprise, they told me I will have to pay a sum of Rs6000. Even though I told them my phone is under warranty, they wanted the money. At last helplessly, I had to pay them 6000 rupees to get my phone back. I am attaching the invoice bill they gave me. Then, I had no option, so I gave them the money to get my phone back. Now I am here to complain about the service. Kindly, please help me and get my money returned to me. Same complaint was filed by me on 28th september, 2014 in which I gave my father's (Bhupendra Sharma) contact details, by mistake . These are my contact details- Geetanjali Sharma [protected]@gmaiil.com[protected].