Sony India Complaints & Reviews

Dear Sir This is to inform you that our complaint No.[protected]dated 03 -Jul-14) regarding poor audio quality of 32'' LED TV is still unattended from your side. This is quite strange. Please respond positively. Dear Bhim Sain Kalra, Greetings from Sony India.We have received your Email and your request has been logged as : 19873304.Please use this Number for any future reference to your request.Our response time will vary based on the nature of query.We will make every attempt to respond to you expeditiously.We solicit your co-operation and understanding.We look forward to developing a mutually beneficial long term association.Thank-you Customer Care Center Sony IndiaFor any Technical Assistance, Chat with our experienced team online!(Visit: https://www.sony.co.in/webchatform) C/O BHIM SAIN KALRA [protected]

On Monday, 29 September 2014 6:19 PM, bibuna kar <[protected]@yahoo.co.in> wrote: Sir, I am Manoj Kumar kar from jaduguda, postal PIN-832102, jamshedpur purchase a sony fullhd 32" led tv from jamshedp Today at 6:22 PM Me To Me [protected]@ap.sony.com [protected]@snoy.co.in [protected]@setindia.com sonyindia.[protected]@ap.sony.com CC Me Today at 6:22 PM Hide message history On Monday, 29 September 2014 6:19 PM, bibuna kar <[protected]@yahoo.co.in> wrote: Sir, I am Manoj Kumar kar from jaduguda, postal PIN-832102, jamshedpur purchase a sony fullhd 32" led tv from jamshedpur dated 28.09.2014 and installation request no 21188922. I want to give your information that, i talk to your custmoer care for installation my tv on date 29.09.2014 and also your technician. I discuss your custmoer care that i purchase this tv for entairment on puja festive. But they reply me as your policy, you take 2 to 6 days for installation. As a custmoer, why my tv not installed in 2nd day because i pay complete money for purchase your tv for entertainment purpose. After festival, this is not useful for me. As a custmoer, why i suffer for my tv entertainment. For your information, Your staff take this matter as casualty (Both costmer care and your technician). you suggest me, can i take a leave for installation of my tv . I am very much disapoined about your service. Kindly take this matter for your consideration. Manoj Kumar kar Jaduguda Mines. Mob-[protected], [protected]

Dear Company, Attention Customer Service Dept. We Buy Sony Xperia Z-1 Mobile phone in the month of march attached is the telephone Bill! Due to circumstaces our back glass of the mobile is cracked, as sony offers us accidental insurance while buying this handset, we go to your service center to repair our handset in month of August Estimated date - 10 th of August after 20 days we get our handset back and we see while changing the back glass of handset your engineers make all the body scrathes, but we accept it!! Same Day we match Our Handset IMEI number & we see that the IMEI number of our telephone is changed without informing us + we are taking the telephone in our hand until that, they dont tell us that they changed MOTHER BOARD, we are surprise our mobile back glass is broken, they change the motherboard without giving the information, this is cheating ! When we go back to the service station ask for the proof if they change the mother board they said our server is not working, we go back again after 2 days still they we cannot find it in our computer system, Until now we have not recieved our PROOF that why is the motherboard of phone changed if changed give us the letter proof If we did not get our answer back to our email - pls be ready for the legal action against your company, for FRAUD &amp; CHEATING Awaiting your reply &amp; advice

COMPLAIN NO[protected] LAPPY MODEL NO[protected], SVF14218SNB SERIAL NO- 0120 SIR, THERE WAS A PROBLEM ON SCREEN IN MY LAPTOP, ZIG ZAG LINE USE TO APPEAR IN MY SCREEN.I HAVE SUBMITTED MY LAPTOP IN UR SERVICE CENTER FROM PAST 2 MOTHS & WHENEVER I GO THERE TO COLLECT MY LAPPY THE PROBLEM IS STIL THERE, THRICE THEY HAVE CHANGED THE SCREEN. FIRST WHEN I WENT TO COLLECT THE PROBLEM WAS RESOLVVED BUT THAN THEY HAVE CHANGED THE COLOUR OF MY SCREEN FROM WHITE TO YELLOW. THEN THEY RE[PLACED AGAIN BUT THERE WAS AGAIN SAME PROBLEM OF ZIG ZAG. THEN AGAIN THEY SAID THAT WE WIL SEE TO IT, BUT IT WAS STILL THERE. NOW TODAY ON MONDAY I WENT THERE TO COLLECT MY LAPPY, BUT STILL THE SAME PROBLEM, THERE WAS STILL ZIG ZAG LINE WHICH APPEARED IN THE SCREEN + YELLOWISH COLOUR OF SCREEN WAS THERE WHEN I GAVE MY LAPPPY FIRST THAT WAS IN WARRANTY BUT NOW THE WARRANTY HAS FINISHED. NOW UR CUSTOMER CARE PEOPLE ARE CREATING PROBLEMS, THEY ARE SAYING WE CANT DO ANYTHING...HOW & WHY WILL U NOT DO ANYTHING??? BCOZ WHEN I GAVE MY LAPPY IT WAS IN WARRANTY PERIOD, N IAM FACING SAME BACK TO PROBLEMS CONTINOUSLY...INFACT THREE TIMES I WANT TO TELL YOU, YOUR SERVICE CENTER PEOPLE ARE VERY RUDE & DOMINENT & NON SUPPORTIVE THEY DOES'NT LISTEN TO THE CUSTOMER NOT EVEN THEY CARE WANT CUSTOMER WANT TO SAY NIETHER THEY SATISFY US THEY JUST KNOW HOW TO ARGUE WHATEVER SAID THEY DOESNT WANT TO LISTEN THEY JUST KNOW THAT THEY ARE RIGHT...CUSTOMER IS WRONG & FOOLISH WHEN IAM TELLING ABOUT THE FAULT THEY ARE GIVING ME EXCUSES & EXPLAINING TECHICALLY THEY ARE TELLING ME THAT ALL OUR PARTS COMES FROM DIFFERENT SOURCE N THEY GET ASSEMBLE N THEN WE FORM IT...WELL ...DO I HAVE TO KNOW THIS???...IAM THERE TO LISTEN THIS??? ALL I WANT MY PROBLEM TO BE RESOLVE & MY LAPPY IS REPAIRED I WANT MY PROBLEM TO BE RESOLVED QUICKLY N I WANT MY LAPPY TO REPAIRED FAST FROM PAST TWO MONTHS IAM NOT ABLE TO DO MY OFFICE WORK...ITS JUST BCOZ O[censored]R FOOLISH ARROGANT STAFF I WANT YOU TO TAKE SOME QUICK ACTION TOWARDS REPAIRING MY LAPTOP...& SPECIALLY SOME SERIOUS & STRICT ACTION TOWARDS YOUR ARROGANT STAFF

I had bought Sony Xperia mon 11th September 2013. After 6 months there is a communication problem in phone that when I say something the sound not receive clearly at the other end but when I talk with headphone there is no problem. And the problem with the chargeras my phone is in warranty period I have submitted it inthe customer care center, they gave me another charger, but they returned the phone saying that it is a network problem.. When I convince them that it's not the network problem they have submitted it after 1 week I took my phone back with another problem without resolving the previous now the volume through headphone becomes too dense After 1 month I have resubmitted it again now this time I received my phone after 10 days, but the problem, not fully solved now volume with ear phone becomes too slow. And without earphone voice not send clearly The Sony Xperia phone is not reliable customer care service also not reliable. after three attempts my problem not have solved. Now my phone is not in warranty period. Is that the thing your company waited so that I have to pay to solve the problem. Not expected this from such a reputed firm

Dear Sir/Madam, This To Complaint About That In Vellore Their Treating And Service Is Worst, I Have Given The Bluetooth Head Set To Replace On 21 Aug 2014, And Thay Have Taken The Job After 10 days Days Thay Are Replacing With Normal Headset. But I Didnt Get My Actual Blueetooth Headset, So Pls Initiate To Solve My Problem Asap. Pls Find The Job Sheet Attached For Your Referrance Regards Rajesh Kumar [protected]

Hello, I have a complaint against 2 people for their behavior with me with respect to courtesy. The store manager at Shivranjani Branch, Ahmedabad, Mr. Rutul Chokshi and someone else called Mr. Nikunj Jani were the two people I spoke to. I have already made a payment for a CD player worth Rs. 7990/- yesterday which was to be delivered today around 1 PM. Inspite of telling them that time was of essence and being assured that it will be delivered to my place which is right across the street, they failed to deliver at the said time. Even that is not an issue. When I called in the morning to confirm the status, he said that it is expected in an hour. When that hour was up and there was no call from their side, I called them up again (they didn’t have the courtesy to call back and let me know about the delay). Even after that, when I made my point know, they were not ready to listen to my complaint and instead they went on speaking and speaking. I had to hangup on him (Mr. Rutul) to stop him from speaking. Later I called the store and the same thing happened with Mr. Nikunj Jani. He simply went on speaking in the same manner as Mr. Rutul . Not once did either of them apologise and when I mentioned the lack of apology, he asked my in a rather rude manner if he wanted me to disconnect the call and have him call me back with the apology. The words he used were “tame jhagadvana mood ma cho toh ame shu kari shakiye”(what can we do when you are in a mood to fight.) It was downright insulting for me as a customer. I am really disappointed in you as a company and the staff that you appoint. I hope you do something about this and I hope that you can come up with more than a sincere apology to make me believe that you really care about your customer. Your response will be awaited. Thank You. A very disappointed customer. Kruti Kothari ([protected]@gmail.com)

My name is Sagar Goyal and I am from Bangalore. I recently purchased a Sony Bravia LCD TV (model no. KDL-42W850A) and got the TV wall mounted about 3 to 4 months ago. The person who had installed the TV was in such a rush that he had fit the TV in a slanting manner. In spite of repeatedly telling him, he said it was straight and just rushed. On 24th Sept 2014 again I raised a request for having the TV reinstalled and this morning an engineer came to reinstall the TV. He was so unprofessional that the TV screws are not properly mounted to the wall and I definitely don't think this will hold the TV to the wall for long. Each time I have paid the engineer Rs.450/-. I am so damn disappointed with Sony Service as in spite of spending almost Rs.90, 000/- on a TV, I am still not satisfied even a little bit. The engineer has messed up the wall in my living room, making so many holes on the wall that is right opposite my main door. I want you to send an engineer who is "TECHNICALLY QUALIFIED AS PER SONY STANDARD", to install TV's and who is not in a rush; who has time to install the TV and this time I am not paying for the installation. If this is not possible, please let me know so I can sell my TV and purchase a Samsung or any other brand TV for at least they offer me better customer service. I work for a corporate company and I did not look at any other TV but a Sony due to its wide popularity and global presence. However, if this is the kind o[censored]nqualified and disappointing service Sony is going to offer me, I would rather not look at Sony products going forward and share this miserable experience with my friends and colleagues. I can be reached at [protected]. The TV was purchased in my father's name, Mr.Yograj Goyal. He can be reached at [protected]. My personal email id is sagar.y.[protected]@gmail.com and my father's email id is yograj.[protected]@gmail.com Kindly look into this and sort this out. Else I will never look at a Sony product ever again, nor would I recommend them to my family and friends. Hoping for a positive and a swift response! Regards, Sagar Goyal Bangalore [protected]

Dear Sir/Madam, SONY MOBILE & SERVICE SUCKS. I Evita Pinto having a Sony XPERIAl Z purchased on 15th March 2014 for amount Rs 31000/- am writing this mail after a lot of problems that, I am experiencing due to the Sony Z phone purchased from your company. First the problem of the phone. The socket in the phone where the charger is connected is broken and cannot be charged. Now since this has happened it's like a dead piece lying with me. I took an off to give it in the customer service centre as the phone is in warranty, I took it to the service centre in Thane however the gentleman in the service station told me that they don't handle such cases and it has to be taken to the customer care in Ghatkopar. Disappointed already with the phone and further frustrated by your customer care agent who tells me that this cannot be handled by a service franchise that you opened in Thane. What is the purpose of opening a Sony Customer Service centre franchise in Thane which will not help people with Handset problems. Pathetic way of dealing with problems faced by customers due to the Sony product. After that as this problem was still not sorted I took another day off and visited the customer service in Ghatkopar and to my dismay they were utter disgusting I met the customer care guy Mr. Pratik Kadam and this guy tells me though this handset is in warranty. We cannot repair or replace the phone. After which, he put me on to a senior customer service agent Mr. Suresh this guy being a senior says that it cannot be repaired unless and until, I don't pay for the repairing charges and on the contrary this guy told me that, he cant do anything and we can complain to Sony directly to this email address. I always assumed Sony to be world class company however by this service it certainly won't keep my perception as the same. YOUR AFTER SALES SERVICE IS DISGUSTING AND THE PEOPLE WORKING IN THIS SERVICE CENTRE'S ARE WORSE. If, I want it repaired then, I would have to pay around 20000/- to have this rectified. He told me that this was damaged by me. Why would I on earth do something like this how can a internal part damaged by me this part can't even touched directly by the hands and this customer service has the audacity to tell me that I have damaged it with some kind sharp object ( something on the motherboard that cannot even be touched unless and until opened by a professional). In the first place why would, I do something like that damage my charging slot really funny HA HA. What kind of service is this? If your company does not want to repair and replace the handset when the handset is damaged. Why make tall claims about a one year warranty. Why should customers waste money on a billed handset when your company doesn't even provide warranties on damaged handset. This has happened because of inferior products of Sony being marketed and sold. Why should I be the victim for an inferior product Sony sale done by you. I need a reply on the same asap or else if solution of paying and getting it repaired from Sony to the tune of 20k is atrocious. The handset currently sells for 25 k in the market and repairing for the same 20k. Ain't this really funny or your company has lost it. I want a positive reply with a replacement or repair or else you leave me with no choice rather than take this matter to consumer court. If this can be worked amicably it would be a lot better. Annoyed customer Evita Pinto [protected]

I bought a Sony Xperia Smartphone on 29th December, 2013 in Lucknow, Uttar Pradesh through Snapdeal. Currently I am in Chennai. On 1st August, 2014 my smartphone stopped functioning properly, Therefore I approached the nearest Sony Service centre and submitted my smartphone there on 9th August. I informed the official people there that my product is under warranty and its just 7 months old phone. They told me they will repair my phone and get the motherboard changed. Having less knowledge about hardwares and softwares, I submitted my phone at the service centre. When I went back on 27th August to claim back my phone, to my utter surprise, they told me I will have to pay a sum of Rs6000. Even though I told them my phone is under warranty, they wanted the money. At last helplessly, I had to pay them 6000 bucks to get my phone back. I am attaching the invoice bill they gave me. Then, I had no option, so I gave them the money to get my phone back. Now I am here to complain about the service. Kindly, please help me and get my money returned to me. Bhupendra Sharma [protected]@gmail.com [protected]

dear team, we have sony bravia led tv which was purchased around three years before. today while watching unfortunately we had a problem with screen resolution as the problem follows misclarity of the screen request you to take the action at the earliest and do needful

I HAD PURCHES SONY BRAVIA LCD 32R 422 ON 1st NOV. 2013. SUDDENLY LAST WEDNESDAY 24.SEP 14 LCD IS BLACK, I ASKED DELER ASHOKA ELECTRONIC BAREILLY. BUT THEY ARE NOT INFORMED THE SERVICE CENTER. SO NEXT DAY I HAD LOGGED ONLINE COMPLANTE[protected].THEN SERVICE ENG. CAME ON 27 SEP AT 3 PM AND AFTER CHEKED LCD HE TOLD ME PANEL FAULT. PANEL IS NOT AVAILABLE. PROBLEM SLOVED LONG TIME. THEN I REQUEST TO COUSTEMER CARE PLEASE CHANGE THE PART IMMIDATILY OR PROVIDE ME ANOTHER LCD FOR THIS PERIOD BECAUSE MY CHILDREN UTILIZED & ENTERMENT THEIR HOLIDAY PERIOD. I HAVE ALSO PROUD TO BECOME THE CONSUMER YOUR PRODUCT. AFTER FOUR DAYS MY PROBLEM AS IT IS. SURESH PANDEY [protected] BAREILLY UP

Hi.This is Bipin L. Padhra from Gujarat. I have given my camera for repairing 2 months ago in Sony service centre but still i have not got it back. It has a warrenty card for 2 years and i bought 7 months ago. I am very disappointed with your service and i will never buy sony cam in my life.Please return me my camera back.I didn’t like the way they behave . Sony center where i have given my camera is in bhuj.They simply say that they will give it within 1 week but it has been 2 months.I am very disappointed. I request you to contact the sony service center where i have given my camera and return to me after repairing or give me a new one if its not getting fixed. I am giving you the full address of the place where i have given my camera for repairing. AVANI ELECTRONICS, SONY AUTHORIZED SERVICE CENTRE, 8/A, KATARIA COMPLEX, SANSKAR NAGAR, BELOW INCOME TAX OFFICE, BHUJ, GUJARAT-370001 VAT NO-[protected] CST NO-[protected] JOB NO-J41501850

I have submitted my 2 sony vaio laptops before 2months at authorised sony service of salt lake kolkata. They could not fix 1 laptop & gave it back to me. For the other 1, Previously they told me their is hard disk problem so i replaced the hard disk & submitted again. Then they are saying that their is a motherboard problem & at the same time they told me we are trying to fix it without replacing motherboard. After that i call them after every 3days & every time they are saying "we are checking, give us sometime". So do a servicing centre of sony needs 2months to service a laptop?Is this the sony service?? My 2 sony vaio laptops are useless now. Disgusting service from sony. I have no more faith in this stupid brand sony who dosent know how to give service of this costly products. I would recommend others not to buy sony as they dont give healthy service after buying!!

The above LCD set was sent for repair to the authorized service centre but was returned due to non-availability of the spare, The complaint was no addressed properly. I was told to have the complete mother board replaced which was unacceptable. I need to have this repaired or replaced with a new set. The experience was very disappointing from a company of SONY's repute.

I look forward to a quick revert and action

Regards
Monika Anand Bidani
[protected]/[protected]

I gave my sony xperia L for repair at madonna service centre near padma junction in ernakulam. It had a minor issue of audio jacket slot. I contacted them regarding the status of repair and they kept on telling me another two days, another two days. It took them 15 days to repair my phone and that too after my repeated visits to them. Their staffs were not at all cooperative and they never answered to phone enquiries.

My LCD TV is not working since last 18 days and reported many time to call centre and complaint was registered online too. Complaint nos were issued and some standard replay given every time that they will attend the problem shortly. Online Complaint nos are[protected] dated 12 sep, 20873271 dated 17 sep.. (different complaint no issued every time) I have no clue, what intention they have- whether they want to replace my TV under warranty or not, as they are not responding properly. Request from competent authorities to look into this matter to get replacement of TV.

i had given my laptop to krish electronics in malad east for repairing its an authorised service centre, They damaged my product i visited there in a week stating that u damaged my product they made a job sheet and in 2 two days they handed my product in a damaged condition and now they are avoiding that stating they are not responsibile for that and when i told them that i want to talk to higher authority they told me u have to visit japan for that..i am fed up with service centre and i want replacement of my product.

My mother purchased a 32inches LCD coloured television from Tandon Enterprises, Bareilly on 2009 . But last few days bubbles are seeing on half of the screen. So I lodged a complaint in your service centre and deposited Rs 150 for service charges . Mr Raj Kishore service engineer turned up at my home and stated that the screen had been damaged . The damage of screen stated by him is manufacturing defect . But he stated that after depositing Rs 11250 screen will be changed. But, if it is manufacturing defect why your reputed company taking charges for the same . You are therefore requested kndly change the screen and safe your reputation .

Dear Sony team, I have booked this complain 15 days ago and after that I get a call from your team next day for replacing my television but they haven't confirmed us the date and 10 days have passed again no action taken from your side. Kindly let me know when I will get a new replaced television as 2 months have been passed after making my complain and no necessary action has been taken from your side. Awaiting for your reply on urgent basis on positive side. Regards Vishnu agarwal [protected], [protected]