Sony India Complaints & Reviews

Dear Sirs, We have purchased Sony Bravia TV from Dubai & in warrenty period we have made complain. With Reference to our regular complain to your complain department (international warranty on sonyindia.[protected]@ap.sony.com) since Feb 2014 since our Sony Bravia TV 46" has been & after long dicussion they have informed us that they will not give us free replacement & they will charge us Rs. 28167/- & they have collected cheq from us on 25th jul 2014 & today on 22nd sep. 2014 they have not repaired the same. Kindly confirm that when same is going to repair OR we have to write the compalin to Sony Japan On receipt of your reply within7 days we will take action for the same. Regards, Nilesh Mehta

i had complained my TV problem.i had called customer care 4 times.they told they had mailed service centre.now 15 days passed still no call from service centre, very poor response to customers. muathaz malappuram kerala 676306 mob.[protected]

I have a Sony Xperia z which is a water proof mobile up to a level of 1 meter for 30 minutes. I bought it only for its water proof feature but when I lastly visited the Sony Mobile Service Centre – Nehru Place, New Delhi as my Xperia z did not work properly and heat so much when I use it for surfing internet. Although my device is working but the representative of service centre said that your mobiles warranty is voided due to the red indicators of charging socket and I am supposed to pay more money for any service. But as I didn't dropped my phone in water, how can water enters in a water proof phone. I called the call centre they also said the same. Now am totally fed up as I paid 35000 to buy that phone and now I am receiving such a poor service from Sony. I want justice so please look in to the matter as I am student and can not afford to pay them again for their fraud and false service. Suraj kumar [protected]

phone using: sony experia L date of purchase: 14-03-14 -since i have bought the phone it is giving me silly problems like hanging. sometimes when the call comes then the icon for accepting the call doesn't comes and if by chance the icon comes and the call is attended then the icon for ending the call disappears. i am totally fed up with the services of sony india. when i have given my phone to the service centre then they said that the problem will not appear again but its wasn't became true, the problem is appearing again and again, they just have returned my phone back by updating the software. i'll never recommend sony ever in my life till me problem is not been solved.

This is to inform you that I, Promod Kr. Rungta, a Sony Product User had purchased a Sony LED 40" TV in Aug, 2011.Presently my TV has undergone certain picture fault.I have informed your Sony Service Centre in Berhampore--Date-16.08.2014. Complaint No.--16BHPH057.My complaint had been received by-- Mr.Koushik. (Contact no.-[protected]) But till date no Service has been provided to me yet.At odd time of the night, a non probable proffesional man informed that the 'Panel' requires to be changed and as per estimate would require Rs.20-22, 000 expenditure.I Agreed.But inspite of my repeated requests, no attention is being given.Instead their misbehaviour and negligence is being reflected.Therefore, I request you ardently, not to avoid such a complaint and provide necessary service to me as soon as possible. Also, to inform you that-- This Product was purchased from the store- "Sri Omkarnath" Address-121 B.B.Sen Road. Berhampore 742101. Customer name-(Me) Promod Kr. Rungta 20/9 Karbala Road Cossimbazar Pin-742102

Hi, Name :Rakesh Yadav Mob no:[protected] Place :Mumbai, Malad East I purchased sony product KDL -32W700B from Reliance digital Store of Infiniti Mall of mumbai at malad west on 9 th August 2014 and after that i have contacted Sony cast care and have registered my self for the Demo but till now nobody came for the demo and i am very much dissapointed due to poor service of sony brand and this is just spoiling name of Sony So i hope this complaint goes in a right way and will expect an urgent reply on this

I have purchased Sony Experia Z1 before 6 months on 28th Jan 2014. I was facing problem of charging as it's not going ahaed of 80% so i showed it in Service Centre and asked for replacement. But they have given me an option of giving the replacement is unpacked piece, not ready to offer a pack piece of the same. Request you help My Name : Hrishikesh Deogaonkar My Cont No : [protected] City : Kolhapur

Dear Sir, My TV Medel no-KV- BZ-212M80 eceived at my home on dated 28/08/2014 but not return of my TV till Now. Please find attached herewith of my complain no. 20384060 dated 09/08/2014 of Sony service center F1 Info Solution &^ Services Pvt. Ltd.E-2, 223, Sastri Nagar New delhi--110052.Manager of Mr. Amit Goel (Mob. no. [protected], /[protected]of this service center not solved my query and not return of my TV till now.So, kindly action of this service cener on urgent basis.I think my TV is sold to service center i am 1000 times call this service center but not return of my TV till date. Thanks, Sanjay Kumar [protected]

we purchased a sony KLV-32EX330 led t.v on[protected] ... [protected] the t.v get a compalaint of mother board we Visted the sony service center on[protected] they check the t.v and said that there is a mother board problem it may cost 6, 500... please give the consesion on the mother board . we cant pay 6, 500 for the spare part please take an action on my problem Mobile no- [protected]. (model name KLV-32EX330) (serial no[protected]

My LCD had been breakdown due to some of internal problem against which we have booked first complain on[protected] complain no. [protected] & second on[protected] complain no.[protected] and till today no action has been taken from Sony India, Delhi. Our warranty had been expired against which we have taken extended warranty. Kindly take serious action against same on prior basis & notify me or I should take any other step for resolving my problem.. Awaiting for your valuable reply. Regards Vishnu agarwal [protected], [protected] [protected]@yahoo.com

(MAIL 1) SENT Hello Sir/Mam, I am visiting your service station approximately for one month for my television display replacement which is damaged and out of warranty, I gave my television there on[protected] with my job ID no :- J41792481 and after 15 days I got my television back with replaced panel and I paid rs[protected] rs for servicing and 200 rs for onsite visiting, where 200 rs are not mentioned on my bill) and on the day when i got my television back at my home I found that its performance is not as same as it was before, then very next day i complained again at your toll free number and even at your service station at Bikaner they visited my television at my home and took photograph and told me to bring that television to service station, as their correspondence I took my television back to service station with my job id no :- J41954622 dated[protected] and after 15 days(today) they called me back, now today i went there to take my television back, and when i checked my television well before taking it back to my home I found that my television is still not same as it was before, please give me my television back in its real condition (I have already paid rs 27372, I don't want any more botheration i am living at my home without television for approximately 1 month, who is going to bear my DTH charges) even your team is nor responding properly and your service engineer is so rude he is not behaving properly, he is still saying that my television is okay, his name is either Vikas or Vivek and he told me that he have paid rs 23000 for television panel replacement which he will get after 4 months what should I(Service engineer) do your television is okay and and if you want you can check it in front of 20 persons, then i told him to check his service center's television 's performance and my televisions performance and when i showed them the performance of both television he told me that it is only your Psychological effect, even after seeing my televisions performance and the performance of Sony service station's television, both televisions are same but performance is not same, and one more thing i want to tell that they are counting my warranty from the date from when I took my television back to my home from its first replacement even with bad performance dated[protected]how can they count the service period from that time when i got televisions display with a bad performance which i paid for, I didn't got my TV in true condition at first), it is duty of "SONY" brand that they should give me television back with its brand performance, with new warranty from the date of collecting it from service station. I know my television performance when it was purchased and now after replacement. I am sending this mail to SONY on the faith of a brand name, and I know u you will consider my mail as an your valuable costumer and please teach lesson to your service engineer who are working at my service station for their behavior. Thanks & Regards Satyendra Jha [protected] (MAIL 2) Received Dear Mr. Jha, Greetings from Sony India, Thank you for patronizing Sony product. This is in reference to your e-mail regarding Service of the Sony BRAVIA. We sincerely apologize for the inconvenience caused. We have asked Mr. Manjit Singh – Area Service In -charge to immediately look into the matter and expedite resolution at the earliest. Thanking you and assuring you best of our service support always. Warm Regards, Uttam Chandra Customer Relation North Region Sony India Pvt. Ltd. (MAIL 3) SENT Hello Sir/Mam, In reference to my previous mail regarding complaint no "[protected]" i am sending this mail with huge inconvenience. Yesterday on[protected] I got a call from Sony service station Bikaner for my replaced televisions panel. He told me that "Sony has stopped manufacturing television of that model which belongs to you and your replaced television panel is replaced with a panel of advanced technology that's why I am getting that difference(FLASH) in my panel, it's an advanced model's panel with good quality." and he also told me that we will provide you extended one year warranty. I just want to know that is this the right way of sony to provide service to their costumers. I am waiting that Sony will listen to my problem, please do needful. Thanks and Regards Satyendra Jha [protected] (MAIL 4 ) Received Dear Mr. Satyendra Jha., Greetings from Sony India. Thank you for patronizing Sony products. This is in response to your e-mail dated 12.09.2014 regarding your Sony BRAVIA. We note the contents of your mail with due attention and concern. We are asking our Support Team to immediately look into the matter and expedite resolution at the earliest. If you need any further assistance or clarifications, please contact us at on our toll free number[protected]Working hours Monday Sunday between 9.00am to 7.30pm). Assuring you best of our services. With Best Regards Kunal Mukerji Officer Customer Relation - North (MAIL 5) SENT Hello Uttam Chandra ji & Kunal Mukerji, In reference to my previous mail regarding complaint no "[protected]" i am sending this third mail, In your previous mails you assured that my complaint will be resolved soon by your team but I haven't got any service reply from them. Before yesterday I called Mr. Manjeet Singh, who is looking complaints under my service area, he told me that my television panel is replaced by bright pixel technology panel because Sony has stopped manufacturing those panel which belongs to me, and also told me that my television is okay and if I am not satisfied with company service, Sony will repay you the amount you paid, but we can't give the same panel which you want. Thanks Satyendra Jha [protected]

I have given my Sony Experia Z1 mobile for repair as the back panel was damaged. This mobile was submitted to ACCEL FRONTLINE LTD a SONY AUTHORISED SERVICE CENTER. I had submitted the mobile on 13/08/2014 and still have not received my mobile back. It was told to me that it might take 15 to 20 days as it has to go to centralised service center. However this mobile has not been repaired yet. When I am contacting them I am still getting a same response as it might take another 10 days. This is extremely poor level of service any customer can go through.

Sir. I have purchased a SONY LED TV model KLV40R452A, SERIAL NO.4306235 on 2.9.2013 from M/s.QRS Kozhikode and the TV is under original warranty of 1 year and extended warranty of 2 years. The TV went faulty about one month back and upon registering a complaint through the TV dealer M/s QRS, a technician from M/s.SONY turned out for repair. He did diagnise the problem with the TV switch and removed it (It is learned that this complaint is now common with this TV). Now the TV works on remote only. The technician asked for original invoice of the TV. I have shown him the extended warranty invoice and told that the original invoice is misplaced and I will trace it out and give it to him. Later on I have traced the original invoice and contacted the local SONYservice centre to replace the switch taken by them. I am told that my complaint is closed since I have not shown the original invoice to the technician. Please note that I am having the original invoice, warranty card, extended warranty for 2 years and non replacement of the TV switch is certainly a deficiency in service. Kindly make your good offices to help me. P.V.VIKRAMADAS, MALAPARAMBA, KOZHIKODE, KERALA

I purchased sony bravia KDL 32EX550 in Aug 2012 in Rs.39, 500/- and after 2 years in Sept 2014 colour display problem statred. I booked complained on 12.09.14 with ID No.20902363 at Sony call centre. Next day sony technician visited and told that LED panel needs to be replaced and informed that the cost of LED panel will be Rs.16, 000/-. I was shocked to hear that within 2 yrs we have to spend 16000/- to repair the TV. We purchased the sony bravia thinking the good quality and durability but they selling such a poor quality material. I have found so many similar LED/LCD panel problem in Sony bravia TV. We have think before buying any sony product.

ur laptop parts is so delicate...there is in keyboard... key has problem... recently i changed my 3 parts of laptop.. 14, 000 rs service center had charged me...when i bought this ...by this i m facing this problem... i baught a brand new laptop with bill... but i dought there is a problem from diller.. they giv us old laptop...

i brought sony led 32 inch on 17/09/2014. The owner of showroom said they will come tomorrow and they will fix the t.v on wall. next day call came and told me that they will come next day. Next day no call came at last i called then and asked them when they will come they told me with in half and hour but they didn't come again i called them there reply was we will come don't call me again. After waiting for 1 hour i called them again then they just cut the phone. From very early i am using the sony products first time i needed a assistant from your side and this is how you are treating your customer if you will give such type of serive then i think i will be good to go other brands.

I had purchased a Sony Xperia ZL mobile phone on 05-Jan-2014. Recently, the camera of the mobile was having a problem (black spot appears on the camera & pictures). I approached Metal Tech(Sony Authorized Service Center) for repairs on 04 September 2014. I was issued a job sheet (job number : W[protected] against my complain. I was told it would take 9 days to repair my phone. I visited them once again on 07 September 2014. They then informed me that the phone couldn’t be repairable and they would provide a refurbished (not new) Sony Xperia ZL in 4-5 days. On 17th September 2014, I was informed that they couldn’t find a refurbished Sony Xperia ZL, so they would give me a refurbished (not new) Sony Xperia Z within 2 days. During the course of this complaint, I found the behavior and interaction of the executives of Metal tech to be very insensitive, unapologetic and rude. Out of sheer helplessness, seek help from this forum in order to get my phone either repaired or replaced. My experience with the authorized service center of Sony has been very dismal.

Screen Flickering frequently and very unstable, tried to replace the set up box and cables like HDMI's. But, getting the issue frequently. Screen Error : Unsupported Signal or Check the Signal" Balckout with in every minutes. After, running TV it started with in 2 - 3 minutes. Please book my complaint, and please do the needful as soon as possible. Uday Singh House No 130 Ground Floor Strret No 04 Shivpuri Krishna Nagar, East Delhi New Delhi - 110051 M : [protected]

I am a Sony Loyalist but no more .I bought a Bravia TV last August 2013 & the mother board has to be replaced in the 13th month ( sept'14 ).The cost for the same is Rs 7500.I feel cheated as a customer, after paying Rs 50, 000 odd for the TV, in 13th month the mother board has to be replaced . The service person says that in electronic items, we cannot a guarantee anything .Is it ? Is a customer expected to change mother board in 13 months??? I work in the service industry & for us customer satisfaction is of paramount importance.I was advised by all my friends to opt for Samsung, but since i have been always been using SONY, i trusted the brand & decided to buy a BRAVIA. Regret my decision & would not recommend SONY to any one henceforth & will abstain from buying any SONY products gong forward

Riken P. Patel i have sony - c i submitted my cell for repairing when i gave him my cell i gave cover also and now they told u gave us only cell we are not taking cell back cover and i argue than they told me in job sheet there is nothing mention about accessories now they refuse to give my cover back they demanding 1500/- for cover it completely fault of them case they current change office that causes they miss my cover but they did not accept it i have 4 sony cell xperia - C, XP, M, Z but i[censored] do like this how can i trust on you people even from now i suggest to other do not buy sony cell they are cheaters 100% if you can help me to gave me my cover back contact me Riken Patel - [protected] www.plasticmachineryindia.in