Sony India Complaints & Reviews

Sir, This is abhishek dhuriya from indore(m.p.) In my last mail i have mentioned some issues related to my gadgets which is xperia z1 which i have purchased on 7 jan 2014 n within two month i experienced problem in camera of my gadget xperia z1 so i went to ur service centre and after many trouble they replaced my xperia z1 and gave me new xperia z1 in june 2014 but after using it for two months again im experiencing trouble in my new replaced xperia z1 (problem:over heating, n mis calibration of device when heating..mis function screen lag and hang) so i went to ur service centre and they updated my device's software and assured me tht nw my problem is solved..but aftet using it again i suffered same problem...so i again went to service centre and they again kept my device for diagnosis and again updated its software and after keeping it for two days for diagnosis they give me my cell and assured me tht my problem is solved...but again same problem continues..so i again went to service centre and ths time they give me advice tht my device will be replaced By company so i have to give them my device but they are nt giving new device but refurbished device.rht nw im having new device only three month old because u have replaced it on june...im nt getting ur logic of giving new device and taking old frm u... Im totally dis satisfied from ur service n product quality...im using Sony products frm last 14 years..but this time im to much troubled by ur service n product quality...i want new device xperia z1 instead of furbished one..kindly provide me new one instead of old...n same kind of problem im still experiencing in my smart watch 2... Sir, i am not satisfied with any of the complaint made from my side so in this condition i am forced to take some actions which will never be helpful for both o[censored]s, i am truly and fully frustrated of being joked by your company please take some action against it or by your behalf it will be my responsibility to take some legal actions Abhishek Dhuriya Indore(m.p.) Contact no:[protected] [protected]

Dear sir/madam I am Manoj Tiwari from Ujjain. I have problem in my sony xperia go(st27i) so i call service center where he said to me this phone not repaired only replace so i give my phone to replace he said to me maximum 15 days your new cell come from sony office but after 20 days running but at a time estimate are also unknown so please grant me my new cell in few days pllsssss... thanking you

Respected sir,
I have purchesed sony e3 mobile that have storge and network problem in service station have given do from to take new modeal sony mobile but sony showroom not giveing another model sony showroom telling and forceing to buy sony e3 ony i want to buy another model pls healp me...
Sony sh
Purchising date 15/9/2014

I purchased my Vaio in Jan 2014. It hangs every 2 minutes. I got it serviced 3 times at Sony service center. 2 times they replaced the hard drive. They mishandled it and have made some physical damage to the casing. I made complaint through email and had engineer visit. He could not fix the issue. Again I made complaint and had another engineer visit. Issue still persists. I have had 35 interactions with Sony customer service and now I do not see any way out other than complaining through different channels. I refuse to send my laptop to any service center and want it replaced. Kindly provide me escalation matrix for the Sony or provied me procedure to file complaint with consumer court. Regards, Tarun Verma

When I contacted your service centre Tel No.[protected]Madona Service centre In VYTTILA, ERNAKULAM DIST) I was told that they are not willing to repair this model. Then I told them I am going to write letter to you for this type reluctance hence this complaint. Dear sir I am a retired man and I can not afford to purchase any new type of TV. Therefore please help me in this regard

I bought Sony Xperia z 10 months back, due to some reason it was not charging I went to nearest Sony mobile service center in sector 3 rohini. The guy there without even checking and diagnosing gave me an estimate repair amount of Rs15000 and even suggested me to get it repaired from outside. One can easily figure out dat the sony service center executive was trying to get rid of me and was doing the same with other customers as well. It was just an issue with the charging jack due to which it was not getting charged and he told me that it's gonna charge u that much if you will get it repaired for Sony and the worst part is that my phone is just 10 months old and is still under warranty. I took his advice and and went to a repair shop out there paid 1000 bucks and got it fixed but now I have another issue with the display and I m afraid that the repair shop tech might have changed it. So my question is who is going to fix this issue now...as I have got it fixed from outside techs the warranty is voided.Is sony going to take the responsibility of the behaviour of their own service center executive as he doesn't seems to be doing his job.

Hi There, I have raised a request 20682405 on 29th August for Sony Bravia TV KLV-40R482B. The technician had come next day and mentioned that the TV needs a display replacement and the replacement doesn't come under warranty. He told that the total cost of replacement will be approx Rs. 22 K and took a check of Rs. 10K. He had mentioned the part will come in 5 days. Since last 20 days I am trying to reach the local service center and the Sony support. I am being told that the part is not available in India and is being brought from Singapore. From Local service center I am not getting proper response. Every time I call Sony support, a new Service center associate attends the phone and tells that s/he is escalating it to high priority and the part will come in 2-3 days. Next time I call a new associate promises me the same. This is getting highly frustrating even after paying the 10K money which got deducted the next week itself. Can you please confirm when can I get a part? If I am not getting satisfactory answer I will have to take legal action.

Dear Sirs, We have purchased Sony Bravia TV from Dubai & in warrenty period we have made complain. With Reference to our regular complain to your complain department (international warranty on sonyindia.[protected]@ap.sony.com) since Feb 2014 since our Sony Bravia TV 46" has been & after long dicussion they have informed us that they will not give us free replacement & they will charge us Rs. 28167/- & they have collected cheq from us on 25th jul 2014 & today on 22nd sep. 2014 they have not repaired the same. Kindly confirm that when same is going to repair OR we have to write the compalin to Sony Japan On receipt of your reply within7 days we will take action for the same. Regards, Nilesh Mehta

i had complained my TV problem.i had called customer care 4 times.they told they had mailed service centre.now 15 days passed still no call from service centre, very poor response to customers. muathaz malappuram kerala 676306 mob.[protected]

I have a Sony Xperia z which is a water proof mobile up to a level of 1 meter for 30 minutes. I bought it only for its water proof feature but when I lastly visited the Sony Mobile Service Centre – Nehru Place, New Delhi as my Xperia z did not work properly and heat so much when I use it for surfing internet. Although my device is working but the representative of service centre said that your mobiles warranty is voided due to the red indicators of charging socket and I am supposed to pay more money for any service. But as I didn't dropped my phone in water, how can water enters in a water proof phone. I called the call centre they also said the same. Now am totally fed up as I paid 35000 to buy that phone and now I am receiving such a poor service from Sony. I want justice so please look in to the matter as I am student and can not afford to pay them again for their fraud and false service. Suraj kumar [protected]

phone using: sony experia L date of purchase: 14-03-14 -since i have bought the phone it is giving me silly problems like hanging. sometimes when the call comes then the icon for accepting the call doesn't comes and if by chance the icon comes and the call is attended then the icon for ending the call disappears. i am totally fed up with the services of sony india. when i have given my phone to the service centre then they said that the problem will not appear again but its wasn't became true, the problem is appearing again and again, they just have returned my phone back by updating the software. i'll never recommend sony ever in my life till me problem is not been solved.

This is to inform you that I, Promod Kr. Rungta, a Sony Product User had purchased a Sony LED 40" TV in Aug, 2011.Presently my TV has undergone certain picture fault.I have informed your Sony Service Centre in Berhampore--Date-16.08.2014. Complaint No.--16BHPH057.My complaint had been received by-- Mr.Koushik. (Contact no.-[protected]) But till date no Service has been provided to me yet.At odd time of the night, a non probable proffesional man informed that the 'Panel' requires to be changed and as per estimate would require Rs.20-22, 000 expenditure.I Agreed.But inspite of my repeated requests, no attention is being given.Instead their misbehaviour and negligence is being reflected.Therefore, I request you ardently, not to avoid such a complaint and provide necessary service to me as soon as possible. Also, to inform you that-- This Product was purchased from the store- "Sri Omkarnath" Address-121 B.B.Sen Road. Berhampore 742101. Customer name-(Me) Promod Kr. Rungta 20/9 Karbala Road Cossimbazar Pin-742102

Hi, Name :Rakesh Yadav Mob no:[protected] Place :Mumbai, Malad East I purchased sony product KDL -32W700B from Reliance digital Store of Infiniti Mall of mumbai at malad west on 9 th August 2014 and after that i have contacted Sony cast care and have registered my self for the Demo but till now nobody came for the demo and i am very much dissapointed due to poor service of sony brand and this is just spoiling name of Sony So i hope this complaint goes in a right way and will expect an urgent reply on this

I have purchased Sony Experia Z1 before 6 months on 28th Jan 2014. I was facing problem of charging as it's not going ahaed of 80% so i showed it in Service Centre and asked for replacement. But they have given me an option of giving the replacement is unpacked piece, not ready to offer a pack piece of the same. Request you help My Name : Hrishikesh Deogaonkar My Cont No : [protected] City : Kolhapur

Dear Sir, My TV Medel no-KV- BZ-212M80 eceived at my home on dated 28/08/2014 but not return of my TV till Now. Please find attached herewith of my complain no. 20384060 dated 09/08/2014 of Sony service center F1 Info Solution &^ Services Pvt. Ltd.E-2, 223, Sastri Nagar New delhi--110052.Manager of Mr. Amit Goel (Mob. no. [protected], /[protected]of this service center not solved my query and not return of my TV till now.So, kindly action of this service cener on urgent basis.I think my TV is sold to service center i am 1000 times call this service center but not return of my TV till date. Thanks, Sanjay Kumar [protected]

we purchased a sony KLV-32EX330 led t.v on[protected] ... [protected] the t.v get a compalaint of mother board we Visted the sony service center on[protected] they check the t.v and said that there is a mother board problem it may cost 6, 500... please give the consesion on the mother board . we cant pay 6, 500 for the spare part please take an action on my problem Mobile no- [protected]. (model name KLV-32EX330) (serial no[protected]

My LCD had been breakdown due to some of internal problem against which we have booked first complain on[protected] complain no. [protected] & second on[protected] complain no.[protected] and till today no action has been taken from Sony India, Delhi. Our warranty had been expired against which we have taken extended warranty. Kindly take serious action against same on prior basis & notify me or I should take any other step for resolving my problem.. Awaiting for your valuable reply. Regards Vishnu agarwal [protected], [protected] [protected]@yahoo.com

(MAIL 1) SENT Hello Sir/Mam, I am visiting your service station approximately for one month for my television display replacement which is damaged and out of warranty, I gave my television there on[protected] with my job ID no :- J41792481 and after 15 days I got my television back with replaced panel and I paid rs[protected] rs for servicing and 200 rs for onsite visiting, where 200 rs are not mentioned on my bill) and on the day when i got my television back at my home I found that its performance is not as same as it was before, then very next day i complained again at your toll free number and even at your service station at Bikaner they visited my television at my home and took photograph and told me to bring that television to service station, as their correspondence I took my television back to service station with my job id no :- J41954622 dated[protected] and after 15 days(today) they called me back, now today i went there to take my television back, and when i checked my television well before taking it back to my home I found that my television is still not same as it was before, please give me my television back in its real condition (I have already paid rs 27372, I don't want any more botheration i am living at my home without television for approximately 1 month, who is going to bear my DTH charges) even your team is nor responding properly and your service engineer is so rude he is not behaving properly, he is still saying that my television is okay, his name is either Vikas or Vivek and he told me that he have paid rs 23000 for television panel replacement which he will get after 4 months what should I(Service engineer) do your television is okay and and if you want you can check it in front of 20 persons, then i told him to check his service center's television 's performance and my televisions performance and when i showed them the performance of both television he told me that it is only your Psychological effect, even after seeing my televisions performance and the performance of Sony service station's television, both televisions are same but performance is not same, and one more thing i want to tell that they are counting my warranty from the date from when I took my television back to my home from its first replacement even with bad performance dated[protected]how can they count the service period from that time when i got televisions display with a bad performance which i paid for, I didn't got my TV in true condition at first), it is duty of "SONY" brand that they should give me television back with its brand performance, with new warranty from the date of collecting it from service station. I know my television performance when it was purchased and now after replacement. I am sending this mail to SONY on the faith of a brand name, and I know u you will consider my mail as an your valuable costumer and please teach lesson to your service engineer who are working at my service station for their behavior. Thanks & Regards Satyendra Jha [protected] (MAIL 2) Received Dear Mr. Jha, Greetings from Sony India, Thank you for patronizing Sony product. This is in reference to your e-mail regarding Service of the Sony BRAVIA. We sincerely apologize for the inconvenience caused. We have asked Mr. Manjit Singh – Area Service In -charge to immediately look into the matter and expedite resolution at the earliest. Thanking you and assuring you best of our service support always. Warm Regards, Uttam Chandra Customer Relation North Region Sony India Pvt. Ltd. (MAIL 3) SENT Hello Sir/Mam, In reference to my previous mail regarding complaint no "[protected]" i am sending this mail with huge inconvenience. Yesterday on[protected] I got a call from Sony service station Bikaner for my replaced televisions panel. He told me that "Sony has stopped manufacturing television of that model which belongs to you and your replaced television panel is replaced with a panel of advanced technology that's why I am getting that difference(FLASH) in my panel, it's an advanced model's panel with good quality." and he also told me that we will provide you extended one year warranty. I just want to know that is this the right way of sony to provide service to their costumers. I am waiting that Sony will listen to my problem, please do needful. Thanks and Regards Satyendra Jha [protected] (MAIL 4 ) Received Dear Mr. Satyendra Jha., Greetings from Sony India. Thank you for patronizing Sony products. This is in response to your e-mail dated 12.09.2014 regarding your Sony BRAVIA. We note the contents of your mail with due attention and concern. We are asking our Support Team to immediately look into the matter and expedite resolution at the earliest. If you need any further assistance or clarifications, please contact us at on our toll free number[protected]Working hours Monday Sunday between 9.00am to 7.30pm). Assuring you best of our services. With Best Regards Kunal Mukerji Officer Customer Relation - North (MAIL 5) SENT Hello Uttam Chandra ji & Kunal Mukerji, In reference to my previous mail regarding complaint no "[protected]" i am sending this third mail, In your previous mails you assured that my complaint will be resolved soon by your team but I haven't got any service reply from them. Before yesterday I called Mr. Manjeet Singh, who is looking complaints under my service area, he told me that my television panel is replaced by bright pixel technology panel because Sony has stopped manufacturing those panel which belongs to me, and also told me that my television is okay and if I am not satisfied with company service, Sony will repay you the amount you paid, but we can't give the same panel which you want. Thanks Satyendra Jha [protected]

I have given my Sony Experia Z1 mobile for repair as the back panel was damaged. This mobile was submitted to ACCEL FRONTLINE LTD a SONY AUTHORISED SERVICE CENTER. I had submitted the mobile on 13/08/2014 and still have not received my mobile back. It was told to me that it might take 15 to 20 days as it has to go to centralised service center. However this mobile has not been repaired yet. When I am contacting them I am still getting a same response as it might take another 10 days. This is extremely poor level of service any customer can go through.

Sir. I have purchased a SONY LED TV model KLV40R452A, SERIAL NO.4306235 on 2.9.2013 from M/s.QRS Kozhikode and the TV is under original warranty of 1 year and extended warranty of 2 years. The TV went faulty about one month back and upon registering a complaint through the TV dealer M/s QRS, a technician from M/s.SONY turned out for repair. He did diagnise the problem with the TV switch and removed it (It is learned that this complaint is now common with this TV). Now the TV works on remote only. The technician asked for original invoice of the TV. I have shown him the extended warranty invoice and told that the original invoice is misplaced and I will trace it out and give it to him. Later on I have traced the original invoice and contacted the local SONYservice centre to replace the switch taken by them. I am told that my complaint is closed since I have not shown the original invoice to the technician. Please note that I am having the original invoice, warranty card, extended warranty for 2 years and non replacement of the TV switch is certainly a deficiency in service. Kindly make your good offices to help me. P.V.VIKRAMADAS, MALAPARAMBA, KOZHIKODE, KERALA