Sony India Complaints & Reviews

Respected Sir, I am writing to express my strong dissatisfaction with poor response have received. My Mobile Has some problem of Audio Jack not working properly and Overheating problem which is I guess its minor issue and mobile under warranty period, Details of Mobile are as :- Model No : C2004 IMEI No : [protected], SI No :[protected] Purchase Date :30-Jan-2014 To resolve this problem had given to Chaitanya Electronics, Chinchwad - Pune Maharastra.on dated 13th August 2014 under JOb No. : W[protected], Track ID :[protected]. As on dated 13th Sept 2014 no satisfactory feedback received on the mobile, Still Mobile is at service center, Had given mobile for servicing 1 month Back but no proper response received to me, I am very disappointed with this kind of response. Continual following with the center but they were saying parts are received or received parts were not compatible to the model. Now I am totally helpless with this, I am from Middle class back ground and investment done was on own but now I am feeling like dump to invest on this mobile. Sony had given me faulted model.Which I need to be replaced. Kindly let us know how to move in this. Your Suggestion in this is highly appreciated, Awaiting for your kind and positive feedback. Thanks and regards, Nishant Kamble Mob : [protected] Email Id : [protected]@gmail.com

I have SONY Experia ZL which is not working and is in warranty period. Hence have submitted my phone to S.G.Infotech (Thakkar Shopping Mall, Borivali (w) mumbai-400092) on 11 Aug 2014 ( a authorized SONY service center). My details are Ticket ID : [protected] and Job No. : W[protected]. I was informed that my phone is being replaced to Experia Z which i have no problem with it, my only problem is that its been one month and i haven't received my replaced phone. Secondly their contact no i.e. [protected] which they have provided never works. So, we cannot contact them through phone. We have requested them for an alternate no. which they refuse to provide 3. As we visit them they keep postponing date to the next week after a long tiring hours of waiting. They never respond properly and no person takes responsibility for answering, they just keep ignoring us and the manager or the senior person never comes out to resolve the problem.

My cell phone is Xperia Z1 and within warranty period. I purchase the same on 10th Aug.14. from las 2-3 days my cell is getting very hot on standby mode. Battery is getting drain very fast for e.g. i charged battery 35% in night and my cell is always silent mode at night and data connection also off and all applications are closed then also it was switched off within in 1hr. 100% charged battery getting drain within 2hrs. My camera is also not workin and while starting showin error message that camera error. I visited gallery but they also failed and ask to mail.

This has reference to the discussion we had with your Mr. Gitanshu kabtiyal of Sony customer care Center at Delhi on 08.09.2014 when we have intimated the following:- 1. We have purchased one number 32” LCD TV from your dealer M/s Salkia Radio Enterprise on 23.08.2009. 2. Recently we observed that some small spots visible on the panel of the TV. Your dealer advised us to contact your authorized after sales service center M/s Neosa Electronic Pvt. Ltd, salkia, Howrah. Email Id:- [protected]@gmail.com . 3. Complain number IISHH056 registered on 11.08.2014 and their representative visited our house on 12 & 16th Aug 2014 and taken the photograph of the TV. They have informed that they will report to you for taking necessary steps. 4. Last week they have telephoned me and informed that they have received an report / information from Sony Center that manufacturing of this kind of TV sony has discarded and they can not help us in this matter. We have been informed by your service center that if we like we can exchange this set along with a new set and a discount of 25% on MRP on my chosen set will be provided. 5. When I have asked for the sony’s official written report in this matter they have told they can not provide any Sony report. They have also informed verbally that the life of Sony LCD is only for 5 years. After receiving this type of communication I was really surprised that company like Sony how they are treating their customers. It is our rights to get written report of any complaint which provided by customer. 6. This is to inform you that we are using so many electronics equipments of Sony make in my house as well as in my working place and we never experienced this kind of fault on any Sony product within 5 years. For your information I am residing at Kuwait and here also I am using Sony product for last 10 years but still I have not faced any problem of those products but when myself received this communication from my father then I was really surprise how Sony India dealing with the customers or it has been manipulating by after sell service center. 7. I do not believe that a quality product from Sony will be valid for only 5 years as verbally informed by your service center. 8. The entire matter as mentioned above has been explained to your Mr. Gitangshu over telephone on 8th Sept 2014. He assured that he will look into the matter and take necessary steps. 9. For any communication my father Mr. SL Basak may please be contacted. SL Basak Mobile number:- +91-[protected]/+91-[protected]. You can reach me on my mobile number also. My mobile number:- +[protected] and Email Id:- [protected]@gmail.com I am waiting for your favorable reply on this matter. Regards, Sujoy Basak (M) +[protected]

Service Request: 20761276 Assigned to Teknoplaza, Saltlake, Kolkata Display panel was found to be faulty by Sony engineer. Quoted 18, 800 for the same. Paid advance of 5000 on Sep 3. New panel was delivered on Sep 9. Mr Samir Dhar was attending the request. But the new one is again found to be faulty. It was committed that they will take back the TV and provide a stand by next day. But from next day onward they are giving unacceptable excuses like - vehicle is not available, driver is not available etc. No one came and fixed the TV. They are even denying to provide stand by TV. A very bad customer experience from a brand like Sony. Requesting immediate attention.

I bought my Sony Xperia Z1 compact a month back, however after few days it started giving me charging issues, battery drains fast and charging is extremely slow. When I visited the Service center, they said warranty is void because apparently water has penetrated the charging slot although I didn't even got my mobile close to water. Now, I'm stuck with a defective piece and my Rs 27 K down the drain as ebay is also not ready to provide a...

Sony Xperia… is that phone what i have taken. I have never thought that Sony would give me such a worst experience ever. I am going to spread this news all over this sucks totally. since 1 AND HALF month my xperia ZR is laying in the service center “Vigneshwara ” Service center. I think they have to change the word service center and keep it as playing center. They have given me the Job sheet without the Job number i have VAT no: [protected] CST no: [protected] ST NO: AOAPM4329LSD001. Since one and half month it is laying in that service center.. Please take some action, i need me replacement phone ASAP. Thank you. Sri Krishna

I was a loyal customer of Sony and I had an Xperia SP and the site (Image attached) mentioned that the device will be getting an kitkat update. However it seems sony has back stabbed us. Sony's slogan is make believe. The company did not stand up to its words? Please check the number of dissatisfied consumers you have made in these couple of days I wanted to buy a Sony smartband talk but I can't now because it only compatible with kitkat devices. So jus to buy a new band I have to buy a new phone too? What is Sony trying to do as a company. If i have the slightest truth in what I have written I will not be surprised that Sony will perish in the market quickly, Sony have already given up its laptop business. I am a tech freak and i usually recommend devices to my friends and their family. Sony has made itself off the list now and I know it won't bother about that but I am not the only one out there asking for an explanation...Could Sony let me know was it due to a technical reason?...or what was it. As a company i have lost faith in you and what hurts more is that I used to comment on forums before the official news that the device will be stuck @ 4.3, that Sony will throw in kitkat even if it has to be at the last moment. The device specifications were capable of handling kitkat easily. We are consumers dear sir and we have every right for an explanation and I demand it. With remorse, Ralph Soans A will be ex-Sony consumer

Ref: My service calls in http://www.sony.co.in/section/support vide ref[protected].dtd 23082014 [protected].dtd 04092014 [protected] dtd 04092014 and 4)telephone call dated 05092014 Sorry for escalating the problem at your level. The brief description of the problem is narrated below. WE purchased the SONY Bravia LED TV KDL 32 EX650 during Mar-2013.Even though it was a costly selection among SONY(COST IS INR 42654+INSTALLATION CHARGE+3000 FOR NET DONGLE+WALL MOUNT BRACKET CHARGE=48000INR) A peers, WE dreamed of your Make.Believe experience.A fortnight back while watching TV we noticed a display distortion(White shades/gray lines) all over the screen.Immediately we contacted your local service personnel. He visited our premises and reported that it is a panel problem and it has to be replaced.INDEED HE CHARGED RS.200 FOR VISIT CHARGES.To my shock he also told us that SONY LED TVs usually reports such problems in INDIA.(I had suggested most of my friends to opt for SONY brand).He also told us that SONY had already withdrawn the above mentioned series TVs and it will take many months to get it repaired and it will cost minimum 40% of the TV price. Now I "MADE.BELIEVE" that SONY is cheating its consumers at third world countries with poor products and customer service. This is against Sec 27(Antitrust) of Competition Act of India. KINDLY HELP ME WITH YOU ADVICE TO FIGHT WITH SONY MY CONTACT NUMBER IS [protected] EMAIL:[protected]@GMAIL.COM

my order no is[protected]. Product - Sony Stereo Earphone Mdr-q140 Red Color I received my product seal opened when it was delivered. I am so disappointed and after I checked my product for its working. Well, I am quite discontented with the product. So I am in the situation of returning the product. So please help me. Reply to this post as soon as possible.

When I bought the Sony Xperia SP they had mentioned that the device will receive an android kitkat update and they had mentioned this on their website however they have now stated that they will not be updating the device. A lot of customers have bought the device considering that the device would receive the update. A simple google will show the number of complaints and dissatisafaction. The device has just received a single major update. This is an absolute slap on the face to the consumers a company so renowned cheats openly. Not only the customers even well established mobile phone sites too believe that the phone should have got an update. http://www.phonearena.com/news/Remember-the-Sony-Xperia-SP-Its-not-getting-an-of...⇄ This is extremely sad, disheartening, and a matter of shame. I need an answer from the company clarifying the same and I want them to give the kitkat update.

despite of filing many complaints regarding the repair of my sony wega woofer tv repair model 2005, i haVe Got no postive response from the company service centre both In saharanpur n Muzaffarnagar. i am too grieved with the reSponse from the ofFicials, Please help me soon, my address iS 50 mahalaxmi enclAvE, Jansaath road, muzaffarnagar, U.p Ph. no. [protected],[protected], [protected] EmaIl- [protected]@gmail.Com

TO, Sony India On 07-May-2013, I purchased one LED 3D TV (KDL-32HX750), Serial number 3043188 from Saudi Arabia, Jeddah, and brought to India. On installation it was found working properly. After one year of well viewing and immediately after the warranty period expired, the product was not working properly. I registered a complaint to the authorized service centre Madonna Care Centre 26/170, Ramanchira, M.C.Road, Thiruvalla-689101, Kerala, India. They advised me to bring the television and it was repaired after one week of which the job card number is 41097266. They charged me Rs.11390 for t-con board and ba board on the date of[protected]. After one month, one black line was appearing on the display. I informed them and one technician reported from the service centre and after his inspection he told me that it was because of panel problem and need to change the panel worth Rs.17000 + service charge . I agreed for that but after two- three days he told me that the panel is not available in the market and I should try to replace the set. I am unable to replace it in India as I purchased the same from Jeddah SR 2800. It may be worth of Indian money Rs. 43000 and now I spent additional amount of Rs. 11390 in India for repairing. Even after the repair they are insisting me to spend Rs.17000 for panel. . It is important to mention here is that all the products I purchased are of Sony make because of the reliability. But after this incident how can i be reliable with Sony product. I am dissatisfied with this dealing and the inconvenience caused due to comply with the advice of your authorized dealer which is of no use to me. Kindly go through my grievance as mentioned above and provide me a better opinion and take necessary steps so that I can act on your advice to get rid of the problem with this TV set From usha ushas, choolatheruvu p.o, muthukulam north, alapuzha phone no:[protected]

with reference to above mail I would like to remind you and have your kind attention on the issue which addressed earlier. I didn't get any response from your side in spite of sending details of the problems that I faced because faulty laptop that I received from Sony center. Job No. for first job sheet(present on Invoice) Job. No. J31797575 Date :[protected] Job No. for second job sheet(present on Invoice) Job. No. J41322304 Date :[protected] Service Center : Telecare Sony Authorized Service center Sidhivinayak Society, Near Karve Statue, Kothrud This the 4th time laptop has malfunctioned in a year, Please find attachment for the Job sheet and Invoices which got earlier. Also bill is attached. Kindly revert back with a remedy asap. Unless and untill I hear it from you I won't be accepting Laptop from Sony Service Center. My warranty is expiring on 12 Sept. 2014, If anything happens after that I will have to pay for the faulty laptop which I got from Sony. Either replace a laptop or extend my warranty or refund by considering depreciation cost or any other alternative from your side. If a brand like Sony have a product which malfunction 3-4 times in a year and that to first year of purchase, It's a serious question on products of company.

Dear Sir, Hi, I registered a service request on 17/08/2014 with ID 7089160 for my Sony Bravia Tv in which pictire is not clear. Following are the details regarding the complaint: Purchase date 12/01/2012 The job was attended by Mr. Kamal, M:-[protected] of Sony Service Centre, J-37, Ground floor, Rajouri Garden, New delhi 110027. After checking, he found that the lines on screen & screen panel needs to be replaced. So they have taken TV set to there rajouri garden centre. The TV set is lying with them since seven days. Every time I contact them, they say that the Main Board hasn’t arrived . When I contacted there manager Mr. Vijay on there land line[protected], Today, the service centre informs me that the part is not available. I would like to know why the spare part is unavailable and what am I supposed to do regarding this issue. Its only two years old model now, so I cannot understand why this problem should arise. I am losing my patience now and find myself in a fix. Hence, I request to resolve my issue immediately or I will be forced to go to consumer court and share my bad experience via social media so that atleast people will be cautious when they buy any product from you

Sorry to mark you on this mail. I thought its better to inform you., we have had superb products from SONY the below experience really changes how SONY treats its customers. I am not sure if there is anything you can do. But its always good to know the feedback and take action if you feel its neccessary. Wishing you and your team all the best. i presume you are not interested in addressing the issues and you are okay taking the issue to the highest authority good luck for sony . this is horrible for a japanese company which i had always had on high regard. Not any more with the kind of respoonse Sony care is no sony care any more. Sony actually does not care. enclosed all the details of my lap top. I bought this laptop in may from 82-83 vajay block, laxmi nagar, delhi pin code is 110092, bill no ln/3737 on date 20 may 2012 PRODUCT NAME -SVE14A1SFNB; PRODUCT CODE -S4301362;PRODUCT SREIAL NO-0000058 AND EXTENTED WARANTY PACK SERIAL NUM 170909 VALADITY TILL -19/05/2015. and since then have been having problems ragarding mother board, hard disk speaker, usb port, display, 2 laptop hing all therse can be change in my laptop but still it does not work properly atomatic sut down slow process these type of prob i face all the time . i thought sony is the best so i buy best laptop at the time in the market at price 540000, so nothing can good for me because all the time my laptop in the service center .to solve one prob it take 30 to 45 days so i frastated to bye your laptop I could not use the laptop. i can not use my laptop properly for the perpose that i can buy i doing b.tech so laptop is very usefull for my future but i can not have any benifit to buy our product . I want a money back on the laptop and will give this machine back and compensate for all the losses that has happened. i[censored] not taken action fast then i complain consumer forum and i give my best to do to resolve my solution ...because it my 7th time to complain u not take any action

Dear Sir, I have Sony xperia C5302. it in warranty period . I had some issue in my phone on 01 aug 2014. on that time I was in varanasi. I have submitted my phone in varansi service center (Libra Techniccom D-64/98 A, shivpura madhupur sigra, uttar pradesh-) They said your mother board is dead this needs to be replace. I asked them how much time it will take to replace it. They said it will take 2 days for replace the mother board. After two days I visited again, they said new mother board which we got from lucknow its faulty. They had accepted on that time the mother board which they had installed its fluty. They said if you want to replace this mother board it will take minimum 10 to 12 days. I told them I don’t stay here, I cant wait for so long I need to go to Mumbai again. Libra technicom people said sir you can repair your phone in Mumbai too. They have given be Retail invoice/ cash/memo/bill which says my phone mother board got replaced in Libra technicom. I came back to Mumbai I wend to Mumbai service center to repair my phone on 12 august 2014. (SG Infotech, Thakker shopping mall SV rd Opp Borivali railway station (W) Mumbai[protected] Those people are saying there is damage in my phone which can not be consider in warranty. I told them complete story but they didn’t accepted my phone. They clearly mention my phone not been open outside and there is no damage in my phone some part got miss placed. I had taken confirmation twice from Mumbai service center if it is damage show me the damage part which is damage according to you because my phone is not opened my out side people even they also accepted my phone is not been opened by any third party. Reading this I spoke to Libra Techniccom people they clearly refused to help me. they said speak to Sony customer care people. I had con call with sony xperia costumer care, varansi sony servise center people and Mumbai Sony service center people thrice. I was been promises by customer care senior executive people ( Manoj thapa, manoj) it will get resolve within 3 days. I called again in customer care. They asked me to give them 5 more days. I am trying to get in touch with customer care people but till the date no one is responding. Yesterday I call up again in sony customer care they made a excuse to me. sir our system is not working properly will call you back in hr but I haven’t received any call from Sony customer care similarly I am getting wrong promises from sony senior executive people also. I am attaching my Two Retail invoice/ cash/memo/bill and ticket ID number given below. Ticket ID [protected] Ticket ID [protected] Ticket ID [protected] Reference no: [protected] Its mentally and financially torcher by Sony company to he’s customer. Please reply my back with posited response otherwise I have to go to consumer court. Thanks & Regards, Rajan Dubey [protected] [protected]@gmail.com

Dear Sir/ Ma'am, This is to apprise that I purchased TV 4 months back, now it has stopped working..after making multiple follow ups with customer care (Complaint #[protected] for more than a month, technician came and asked that there is a problem on screen panel for which, it would need to be replaced, however there is a small black spot on the screen, so I need to pay the whole charges (INR 14000/-). I really don't understand, when my TV is under warranty period, and I just want to be in proper working condition, then why company is asking me for money. This is my humble request to close this issue as early as possible..I purchased TV basis of company brand, but I had no idea that I would have to face such problem. As a lawyer, I am raising my complaint through complaint registered forum and expecting quick response on it..I would be constraint to take further step through consumer court if my problem still persists. Thanks in advance for your cooperation. Regards Harish Arya [protected]

If any electronic product which is meant to used daily then it means that the same product can get deteriorate in time. I bought ps3 Gaming 160GB console which i used for it for 14 months and now its having some HDD inappropriate error.My console doesn't detect its own Hard disk. Its a gaming console used daily by me and my brother, so there's a possibility of that console getting some damage. but the worst case scenario is that, once its damage it cant be repair in India. Instead sony company had a policy of replacing the console by providing 50% discount on the new product. I place a replacement order at the nearest sony service center and its been more than a month no one from the company or the service center contacted me. So Ultimately its the consumer who have to go down all the way down to the service Center just to get to know what exactly happening with the console. now i got to know that the policy changed for replacement of console and now i am only eligible to get 25% discount on the new product. which is quite expensive deal for me and i can live with that but its just that this worst replacement policy company so called SONY would have mentioned this entire deal on the product catalogue, i might have not bought it for good. And now i have Video game Cds worth Rs. 23000 and i am stuck and forced to accept the ps3 new 500GB console on which i am getting 25% discount. This was the last Sony product that i bought and used. i would really appreciate if the authority look at it. give me resolution which is best fit for me. SONY COMPANY OFFICIAL this reflects your real company image. why would any company sells something which is of high price and its accessories which are more expensive but not repairable. Really pissed off guys!!!

I purchased a Sony Home Theater from M/s.Bharat Electronics, 86, Bapuji Nagar, Bhubaneswar-751009, Orissa vide their Invoice No:183341, dated:18.05.2014. Surprise to note that, no body either from Sony has so far attend the Home theater for commissioning/customer demonstration at my premises.Even, so many times, I have met Mr.Bibhu Prasad Sabat who is responsible for Sony Sales at Bharat Electronics.I am really shocked with the behaviour & lack of responsibility of an employee in an organisation like Sony. The matter has been brought to the notice of M/s. Bharat Electronics after I failed to get service from Sony service centre.The reply received from M/s. Bharat Electronics is not at all satisfactory. Now the matter is brought to your notice.If I will get a solution within 24hrs from now, I will proceed for consumer forum against Sony. Thanks, Bikram Kumar Barik Bhubaneswar, Orissa Mob:[protected]