Sony India Complaints & Reviews

Hi, Myself shweta i make a purchase of Sony vaio laptop from dehradun and with in 10 month i went twice into service center but that is not end with in 10 month i start reciving a msg. That your you have to renew office as it is a trial version . i not understand that if i pay for the original why i get trial version i have 2 other laptop also that is from HP but its almost 3 years i am get any kind of msg. till the date . please resolve my problem ASAP model no. of Sony vaio is svf152c1ww waiting for your reply Shweta Gupta [protected]@gmail.com [protected] deheradun India

With utmost trust and belief i had purchased my only means
of communication viz. Sony Xperia ZL with IMEI Number
[protected] within 6 months of purchase the device
brokedown and was in no condition to be repaired by your
service centre and as per the policy was provided with a new
piece that too after a long wait of 28 days viz. Sony Xperia
ZL with IMEI Number [protected] .After using this device
for 24 days this device is also not working.This means that
Sony's technology and quality is so weak that its device
cant even perform for a single year.I have lost all the
trust on the quality of your device and feel that Sony's
Make.Believe Slogan does not stand true.Considering my case
as o[censored]tmost importance and acting as a responsible
organization request you to solve my problem as soon as
possible.So that i can resume using the device.Now i am
scared to even use the piece i.e. ZL again because it can
breakdown anytime.


Waiting for your positive response such that the trust and
belief  for Sony can be restored.


Regards,
Sameer Satam
[protected]

Monday, August 18, 2014,
Dear Sir,
I am really pained to notice the deterioration of Sony consumer products over the years.
I bought Sony Home Theater- model DAV DZ 340K, SERIAL NO. 6177222. This was bought little over than one year. I t stopped working. I made complaint to Sony on toll free. The complaint no. Given was ID 20081517 on 20/07/2014 at 5.49pm. NRI Electronics, Ghaziabad, was assigned the repair job. Their representative visited ON 23RD July, since, he could not repair it, and he took the theater for repair at the workshop. I was told that it will be repaired in 2/3 days.
Its more than a month now, I am given calls every ¾ days, saying, parts are not available, and more time is required.
I am regular user of Sony products since 40 years, and, never had any quality problem. My Bravia and Trinitron TVs are still working fine.
Are you people really serious to customer care service, or. Simply, busy in increasing sales!
WHEN WILL I GET MY ITEM?
PLEASE NOTE, IN TODAY’S COMPETITIVE MARKET, THERE ARE SO MANY PLAYERS AND ITS NOT BE SURPRISING TO SEE WHEN SONY WILL SOON LOOSING BUSINESS TO OTHERS.
R.P.MARWAHA
Flat No.101, Tower No.2, UNITECH HEIGHTS, Plot no. GH 05, Sector CHI III,
Adjacent to ICON APPARTMENTS,
Opposite: JAL VAYU VIHAR, Greater Noida,
Pin- 201301, Distt. G.B.Nagar
Uttar Pardesh, India.
Phone: [protected]

I purchased a sony experia mobile on 21st july 2014 from a croma store in gurgaon on urgent basis as my old mobile got damaged there on road because i cant put my phone switched off anytime as per my job so i puchased cell phone from there only but with in 20 days of puchase the problems starts occuring in mobile and i also didn't found any thing in phone what they told me about and after that when i again went to croma store to get it replaced they said they will get the same phone rectified with in a day but they cant change it and cant give any alternate option i said ok but i am leaving 40 KMs away from the store they were ready to deliever it to my home in the evening but in evening i received call from croma that they will rectify it with in a week so keep your sim card in your pocket for one week thay cant do anything. now i want my money back or my mobile replaced from sony. I dont want that phone back as i already purchased the another one. my name is robin ([protected])

I am from Santiniketan, West Bengal. I purchased a Sony Mobile from local (Bolpur) dealer. As the mobile could not be switched on after about a month, the dealer advised us to contact the Sony Service Centre, Durgapur which is 70 Km away. The Service Centre failed to correct the mobile and said that it is a major problem. They retained the mobile and provided a used set with single SIM-slot for our use. In view of this major problem and short period (less than 3 months) within which the mobile stopped working, I am requesting for a replacement, instead of a reconditioned set. The email exchanges and pasted below. Kindly help me out. Regards, [protected] Forwarded message[protected]From: SN Ojha <[protected]@gmail.com>To: <[protected]@network18online.com>Cc: Date: Sun, 17 Aug 2014 21:26:03 +0530Subject: Fwd: Sony Xperia Contact Center, Service Request: 1-[protected]Dear Pahredar, Will you kindly pursue this case of ill-framed policy and non-responsiveness by Sony Mobiles India.Regards, [protected] Forwarded message[protected]From: SN Ojha <[protected]@gmail.com>Date: Sun, Aug 17, 2014 at 9:18 PMSubject: Re: Sony Xperia Contact Center, Service Request: 1-[protected] To: questions.[protected]@support.sonymobile.comDear Ms Divya Srivastava, What an unresponsive company you are? Your 48 hours seems to be a mark of infinite time span! Now, I plan to go to various websites, publicity fora and complaint mechanisms to highlight your consumer grievance redressal methodology.On Thu, Aug 7, 2014 at 3:48 PM, SN Ojha <[protected]@gmail.com> wrote: Dear Ms Divya Srivastava, I have not received your response even after expiry of more than 48 hours. Will you kindly expedite the settlement by confirming that a new mobile set has been sent to my address, as below. Thanks a lot, On Tue, Aug 5, 2014 at 4:29 PM, <questions.[protected]@support.sonymobile.com> wrote: Support Sign up Software Update Dear Mr. Ojha, Greetings from Sony Xperia support. We value the importance of your concern and regret the inconvenience. As per your email, we would like to convey that we have forwarded your case to the concerned team and we are looking into it. Your email is important to us and we will do everything possible to respond to you as soon as possible. We would request you to be patient on this as we are trying our best to resolve your concern as customer satisfaction is our ultimate goal. If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.com For the latest news, information and product support please visit www.sonymobile.com/in. Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Divya SrivastavaSony Xperia Customer Services Contact Us | Legal Copyright © 2012 Sony Mobile Communications AB. All rights reserved [THREAD ID:1-P1KR76]-----Original Message----- From: [protected]@gmail.com Sent: 05/08/2014 16:20:14To: questions.[protected]@support.sonymobile.comSubject: Re: Sony Xperia Contact Center, Service Request: 1-[protected] I request that I should be provided a new mobile set with full warranty, because:1. The new set developed a snag - it could not be powered on.2. The Service Centre could not resolve the problem immediately - it was a major fault. 3. I have not been able to use the mobile which I paid for - for more than a month. The nearest service centre (Durgapur) is about 70 Km from my place (Santiniketan), I can not visit it frequently. Please provide your exact respond so that I can take it up appropriately.Ashok Vardhan On Tue, Aug 5, 2014 at 2:38 PM, <questions.[protected]@support.sonymobile.com> wrote: Greetings from Sony Xperia Support. Your query has been registered and the reference number is 1-[protected].We will endeavor to respond to your query within next 48 hours. For future emails concerning this case please include the following line in the message subject field: 1-[protected] Please do not respond to this mail since it will not be delivered to any recipient. Alternatively, if you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun). Thank you for contacting Sony Xperia Support.Always looking to serve you better.Kind Regards, Sony Mobile Customer Support Please visit www.sonymobile.com/in for the latest news and updates on Sony Xperia productions.Does your mobile phone have the latest software? Check and update now using the Sony Update Service on www.sonymobile.com/update [THREAD ID: 1-P1KR76]-- -- Dr SN Ojha, Head of Computer Centre, Visva-Bharati, Santiniketan 731235, West Bengal, India डॉ श्री नारायण ओझा, प्रमुख, कम्प्यूटर केन्द्र, विश्व भारती (केन्द्रीय विश्वविद्यालय), शान्तिनिकेतन ७३१२३५, पश्चिम बंगाल, भारतवर्ष Tel:+[protected]O) / 262307(R) /[protected]दूरभास : +९१ ३४६३ २६१४९६ (कार्य) / २६२३०७ (गृ) / ९४३४०३४४९८ Fax:+[protected]/261156/262672 फैक्स : +९१ ३४६३ २६१४९६ / २६११५६ / २६२६७२

Xperia ZR is having lots of issues & my phone has been replaced twice already . Sony service center Media enterpirses Shop No 1 Rakhi Apartment, Near Sarvesh Hall Dombivali 421201 is giving pathetic service. My phones warranty is about to expire & as per warranty document on company website I am suppose to get 90 days extended warranty since my phone is replaced .When I tried to reach out to Sony contact center the guy named amit kumar requested me to post on facebook to get further help on this matter . Ticket ID [protected] When I went to collect my replaced phone on second occasion in service center before even taking that new phone in my hand I noticed that touch is having problem again n I had to resubmit phone to service center without even taking it in my hand . New ticket ID is [protected] .

Hello, I got my Xperia z2 in may '14. Within a few days.. The charging cover attached to my phone was detached from the phone. I went to your service centre in Vadodara (Gujarat). They told me to go to Ahmedabad and subsubmit my phone in order to get the charger cover attached. After purchasing a phone worth 45000 I am being told to go to ahmedabad for such stuff. I was expecting a door step service. Rather I get such reply from.your end. No person would be free to go ahmedabad and.also bear such expenses. I[censored] are ready to bear my.flight expenses and my.per day other cost.. I would be ready. Kindly look in the matter and help me resolve my problem as soon as possible. Expecting a quick response

To whomever concerned, Hi Sir, I have bought sony experia t2 ultra dual phone. This is almost 4 months ago. it was working fine till today. and when I updated few applications its not working nor reponding. plz do somthing Thanks & regards

I have bought Sony XperiaZ handset on 13th April, 2013 from "Neelam Electronics " Bhavnagar. I experienced a problem on back camera and hence went to "Angle electronics" which is official service center of Sony in Bhavnagar. They refused to give me the service stating that my phone is water damaged and hence will not count in warranty. Despite my Ernest requests and assurance that handset has never been in through water they refused any of my argument. I have mailed twised and called numerous times to customer support of Sony but they are firm on their stand despite I am ready for laboratory testing of my handset. Please take action with in three days otherwise i will go to the consumer court and case file against sony and it's service centre in Bhavnagar. Thank you. My email Id isis [protected]@gmail.com and my mobile number is [protected].

My smart mobile phone sony xperia go's ear speaker was not work.So I was going to sony service center junagadh 9/8/2014.But now they were not repair my mobile and not gave it back to me and misbehave with me so please action against them so they will give me my mobile.Please take action with in two days otherwise i will go to the consumer court and case file against sony and it's servise center junagadh. thank you [protected]@gmail.com([protected])

i gave my laptop to sony service center for its servising ... i gave on[protected] to sony service center anna nagar chennai till nw .. i didnt got my lap top back .. they r jst giving me stupid reasons.. and not .. giving proper details.. i went there 2-3 times .. bt no responce .. even i called them .. but no one lifted my call .. noresponse from there side .. plz . see in the matter .. there mobile no is : [protected]

Dear Concern, The phone was heated suddenly. So I took the phone to service center. After a day follow up those executives show me photo of smartphone motherboard indicating the burnt in motherboard part. Also they told that i had given that smartphone to other non authorized vendor.What type of cheat is this? Being a standard customer of Sony, why should i go to other vendor?? and apart this problem occurred just few hours back.Sony has got its own reputation. By making such comments will defiantly harm your reputation.I request you to personally look into this. I am honest with my statements. Don't cheat the customers who got strong belief in Sony product quality. Regards, Ravi Mude W[protected]

Hi, I have to begin by saying that, I was completely an addict towards Sony products until this kind of irresponsible service was provided for the Smartphone replacement (Sony Xperia Z). I purchased a Sony Xperia Z mobile phone through snap deal on 18-Oct-2013. The mobile phone was working like heaven for six months until an internal crack was produced in it on 22-Apr-2014.The touch capability of the phone was lost and phone became totally inoperable. I neither dropped the phone nor hit it anywhere. On investigating about the issue online, i found out that many people have suffered from the same problem. The reason for the issue was stated to be the fragile nature of the glass used in manufacturing Sony xperia z phones, to give it a very lean and sleek look. I took the Smartphone to the service center in Tambaram. They refused to service the mobile phone under warranty, saying that the "Accidental Damage Warranty" is for only six months. They said to pay a minimum of rupees 15, 000 to replace the phone for a new one. I decided to go to the Sony service centre located at Egmore for better service on 05-Jul-2014.They offered to replace the phone after delegating the Sony Head office for about two weeks, Finally they decided to replace the phone for half the price of the Sony Xperia Z (15, 495 Rs) Mobile phone. I paid the amount through DD on 18-Jul-2014. Nearly one month has surpassed and there has been no proper response from the people at the Sony service center. They are giving lame excuses like i) Phone is out of stock in warehouse, ii) No response from the Main Sony Service Center in India etc.I have been using a spare phone for about four months now believing i would get a proper response from Sony .I have waited for a proper response for nearly one month for the replacement and i haven't got any. I have always been a huge fan of Sony and its products. Sony has always surprised its customers with excellent product endurance and quality. Sony has disappointed me with its poor service quality of late. My desire for buying Sony products has decreased by a large amount. I have decided to appeal to the consumer court if i don't get a proper response within the next week. Regards, Harish

Hi All, A request to the stakeholders/Top notch players: Kindly go through the email to get a picture of what is happening outside your lavish offices and how the Brand’s future looks. To whomsoever responsible enough to maintain the name of the Sony Brand in the market for the customers, I must tell you that I’m utterly disappointed in the service that SONY has given me for the issue that made me contact you. I have repeated over and over again the issue that’s already mentioned in the email trail below. However I must bring this to your notice how incompetent you have been in delivering what you were meant to in terms of satisfactory customer service.This is highly unacceptable, and that too for a High end Sony Mobile Handset. This makes one doubt the promises you entrust on the customers for promoting your products. We spend our hard earned money expecting you to take care of any complications that we might face and what do we get. DISAPPOINTMENT!!! Let me bring to your notice one of the responses on the emails: “We serviced the handset FOC and it is ready with us. Request to collect. For fresh DPA, he pays 17% of MRP of his model. But we don’t recommend this.” How in the world does this seem feasible to a customer who has recently bought a new handset(still eligible for ADP) and pay an extra sum for the and buy anew handset. Height of stupidity. Refurbished products are supposed to be as good as new, not pieces of junk that you handover to the customers. And let me just mention this as well that I have still been given that same handset which was given to me earlier. Seems like it was being used to hammer nails or a job something alike. I have attached pictures for the same, there is not even a single corner of the phone which is has been chipped/damaged. I deserved my own handset being repaired and returned to me, instead. My advice is to revoke the ACP from your so called policies. It’s not worth mentioning if you aren’t going to serve the customers with that intention. Also, if you are working in the background, keep the customers informed from time to time with the updates. I didn’t even get a single response/update on the emails or calls. That’s negligence. I always liked the Sony Brand. But now with the service I’ve received; I’ve had enough. NO MORE SONY PRODUCTS EVER. You deserve a legal action.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Regards, Shoeb Shaikh Contact No.: [protected] From: Sanyal, Subhankar Sent: 04/08/2014 04:17 PM To: Joshi, Vikram Cc: Vijaysai, M; Bose, Meena; Buthello, Allwyn; Chauhan, Priyank;Kansara, Chaitanya Subject: FW: TMC 1-[protected] Weserviced the handset FOC and it is ready with us. Request to collect. Forfresh DPA, he pays 17% of MRP of his model. But we don’t recommend this. ================= BestRegards SubhankarSanyal ================= From: Joshi, Vikram Sent: 31 July 2014 17:08 To: Sanyal, Subhankar Cc: Vijaysai, M; Bose, Meena; Buthello, Allwyn; Chauhan, Priyank;Kansara, Chaitanya Subject: FW: TMC 1-[protected] Dear Sanyal San, This is SID IW set, Customer is not satisfied withproduct quality. · In past Customer had reported Back cover damagedfor the HS. · We replaced with a DPA set under ADP policyon 16 Jun 2014. · Customer did not accept received replacementDPA set as minor dents were visible. (Pictures attached FYR) · Somehow we convinced customer to collect theset on 07 Jul 2014. · After collecting HS, customer foundelectrical issue within 1 week of collection. (Issue – Set was vibratingautomatically while set is in idle mode) Set was submitted again and same is now repaired by HVC. Present case Details : Model no – C6902 -Xperia Z1 IMEIno. - [protected] DOP - 05 Jan2014 WOno. - W[protected]/ 15 Jul 2014 Symptoms - AUTOVIBRATION OFF CALLING, HEADPHONE JACK ISSUE &amp; BATTERY NOT CHARGE PROPER Repair Action - Set repaired through HVC-Pune &amp;Main board replaced. (new IMEI no. [protected]) Repair History : WOno. - W[protected]/ 29.05.2014 IMEIno. - [protected] Symptoms - Back Paneldamage Repair Action - DPA swap given with IMEI no.[protected] under ADP policy Delivery date - 07 Jul2014 HS is ready for delivery since 22 Jul 2014 but nowcustomer is not ready to collect. Escalated to Servicehead ID. Customer is demanding only for new replacement set. We softly denied &amp; explained to him that electricalfailure has been reported of the first time. VOC - Replaced DPA HS (Factory reconditioned) setwas repaired one &amp; was defective within 1 week only. Hence does not trustproduct. Request to kindly advice if we can offer to exchange setwith new set through portal. Regards, Vikram Joshi [protected] From: Bose, Meena Sent: 31 July 2014 11:16 To: Joshi, Vikram; Kansara, Chaitanya Cc: SID CInteraction; Vijaysai, M; Buthello, Allwyn; Dharve, Nilima(CH); Rajoria, Nitin (CH); Mandal, Tapan (CH) Subject: RE: TMC 1-[protected] STATUS? Regards, ********************************************************************************...⇄ Meena Bose Customer Centric Division Sony India P. Ltd. | A-31, Mohan Co-operative Industrial Estate |Mathura Road | New Delhi -110 044 |India |Directline:[protected] |Handphone: [protected]|Meena.[protected]@ap.sony.com <?xml:namespace prefix = v ns = "urn:schemas-microsoft-com:vml" /> From: Bose, Meena Sent: Wednesday, July 30, 2014 10:57 AM To: Joshi, Vikram; Kansara, Chaitanya Cc: SID CInteraction; Vijaysai, M; Buthello, Allwyn; Dharve, Nilima(CH); Rajoria, Nitin (CH); Mandal, Tapan (CH) Subject: FW: TMC 1-[protected] Pl check this and revert. Regards, ********************************************************************************...⇄ Meena Bose Customer Centric Division Sony India P. Ltd. | A-31, Mohan Co-operative Industrial Estate |Mathura Road | New Delhi -110 044 |India |Directline:[protected] |Handphone: [protected]|Meena.[protected]@ap.sony.com From: Wong, Clarence [mailto:Clarence.[protected]@sonymobile.com] Sent: Wednesday, July 30, 2014 7:27 AM To: Bose, Meena; SID CInteraction Subject: TMC 1-[protected] Hi Meena, Please handle this TMC. Thanks! Clarence [protected][protected] From: Shoeb Shaikh [mailto:shoeb.[protected]@gmail.com] Sent: Tuesday, July 29, 2014 2:51 AM To: pachade; Kansara, Chaitanya; Joshi, Vikram; kunimasa.[protected]@sonymobile.com;Global.[protected]@sonymobile.com;Mehta, Pooja; Pandit, Charu Cc: pcsupport. sonypune; [protected]@yahoo.in Subject: Re: Sony Xperia Contact Center, Service Request: 1-[protected] Hi All, This is getting ridiculous now; gettingthrown from one point to other without any results. this has been going on foralmost two months now. And on top of that anyone who should be responsible forcommunicating the update on this situation doesnt seem it fit in his/herposition to respond to the numerous emails that i have been sending towards youall. Today I called up the service center once again with the reponse beingthat i'll get the same damaged handset as the replacement that i was givenearlier. Let me make it clear once and for all: I WANT A REPLACEMENT THATSAS GOOD AS THE HANDSET I HAD SUBMITTED FOR REPLACEMENT., no compromises inthat. if that doesnt go though your hard skulls, not my problem. I claim thathandset based on the policy i that was in effect during the time i submittedthe handset.I dont care if you keep changing policies everytime a customercomes for a claim of some sort. If you arent capable of handling thesesituations, might as well shut down and open some con business that will suityou well. If you dont have a solution, atleast point me in the right directionso that i'll be out of your way for your own good. Today one of the store managerManish ask me to reply on this mail and mention me not accepting the pathetichandset that you give me for the replacement. So the above is in regards tothat.I've been told by one of the executives ANKUSH (based in Pune) that thiswill be escalated to the respective leads. On getting no response he told methat the handset is the only replacement i'll get whatever be the case. Onasking for the escalation points so that i could escalate it myself i wasdenied that favor as well. You better come up with the solutionin your reply or be ready to face the consequences. I'm already in process offiling a case against you in this regard. so dont be surprised if you recieve alegal notice anytime soon. and dont play innocent after you do. I have theproof of your so called innocence. Thanks for the Pathetic Service andSupport. I'll make sure your reputation is flushed down the drains via mychannels. Hope you go out of Business soon. On Mon, Jul 21, 2014 at 12:33 PM, Shoeb Shaikh &lt;shoeb.[protected]@gmail.com&gt;wrote: Hi, Is there any update on my On Jul 19, 2014 12:55 AM, "Shoeb Shaikh" &lt;shoeb.[protected]@gmail.com&gt; wrote: &gt; &gt; Hi, &gt; &gt; This is in response to the mail sent from the Sony Center here in Pune (AtAshoka Mall, opposite Sun and Sand Hotel). I am having trouble trying to understandwhat he intends to convey. However, here is the issue. &gt; &gt; I placed a request with you guys a couple of months back to ask for areplacement of my Sony Xperia z1 (As under the damage protection plan). I wentto the Sony Centre here in Pune to pick up my replacement, however was offereda phone which was physically damaged and unacceptable as I have mentioned in mymail before to the service centre which the Sony service center people thoughtit’s a waste for them and did not even feel to get back on it anytime infuture. I asked for another phone and was not given a resolution for almost 20days and was treated like as if Sony does not need a customers like me who paysthem. Finally when I picked up the phone that Sony had to offer because there wasno option left for me also Ankush had given me his word that the phone which isbeen given to me is absolutely fine and is in a perfect condition. Iwonder the executive called that phone a perfect condition phone which waschipped from all the four corners and it did not took too long to show its realcolours, it had major issues within the first few days o[censored]sage. &gt; &gt; &gt; 1. Battery would not charge more than 79% &gt; 2. Problem with the sound quality and volume while using head phones. &gt; 3. Vibrator stops working from time to time. &gt; &gt; I have returned that phone to the Sony centre at Ashoka Mall, Opposite Sunand Sand Hotel, Pune. I have also left a feedback saying that I want my phoneto be replaced with another phone which is in proper working condition and isnot a sad excuse for a replacement. &gt; &gt; &gt; Frankly, this kind of service in highly unacceptable from a company likeSony. &gt; &gt; I request you to look into the matter at the earliest priority and provideme with a proper resolution and as I had mentioned before The phone I get inthe replacement should not be in any way in a condition &gt; &gt; evenly slightly worse than I had submitted at the Center. I'm not askingfor charity, just for what i rightfully owned and deserve in return. Kindlyfind the details of the service number below. &gt; &gt; (Request the authorities to go through the complete mail trail for abetter understanding of my issue which is been created not by a customer but bySony) &gt; &gt; &gt; Ticket ID: [protected] &gt; Date: 29/05/2014 &gt; Job No.: W[protected] &gt; Mobile No.: [protected] &gt; IMEI no.: [protected] &gt; &gt; Thanks, &gt; Shoeb Shaikh. &gt; &gt; &gt; &gt; On Thu, Jul 17, 2014 at 7:02 PM, pcsupport. sonypune &lt;pcs.[protected]@gmail.com&gt;wrote: &gt;&gt; &gt;&gt; &gt;&gt; &gt;&gt; Dear Sir, &gt;&gt; &gt;&gt; Plz. find the same call detail 1st time customersummit his handset in ASC work order no is W[protected] it is ADP case sonygive the refurbish handset but handset physical condition is not good customernot ready to collect handset ankush request the customer after 15 days customercomes to ASC &amp; collected the handset but within 7day handset make someproblem his against comes to service center &amp; log the call new work orderno is W[protected] But customer is not ready to repaired his handset he wantreplace the same handset to sony &gt;&gt; customer is very Escalated the call so plz. give the solution toclosed the case. &gt;&gt; IT IS VERY SERIOUS CASE, PLZ CHECK AND RESOLVE THE CASE, PRIORITYBASIS... &gt;&gt; &gt;&gt; &gt;&gt; &gt;&gt; &gt;&gt; Thanks &amp; Regards &gt;&gt; PC Support &gt;&gt; Pune &gt;&gt;&gt; -----Original Message----- &gt;&gt;&gt; From: shoeb.[protected]@gmail.com &gt;&gt;&gt; Sent: 30/06/2014 18:51:53 &gt;&gt;&gt; To: [protected]@ap.sony.com;questions.[protected]@support.sonymobile.com &gt;&gt;&gt; Cc: [protected]@hotmail.com;[protected]@gmail.com &gt;&gt;&gt; Subject: Accidental warranty Ticket ID: [protected] &gt;&gt;&gt; &gt;&gt;&gt; To whomsoever this may concern &gt;&gt;&gt; &gt;&gt;&gt; Please be aware that is the final email I'll be drafting with therequest for the claim of my Sony Xperia Z1 that i had submitted for replacementunder the &gt;&gt;&gt; &gt;&gt;&gt; accidental damage cover. What I have been provided with has beento the worst of my experiences i have had with any product based company. It'sbeen almost &gt;&gt;&gt; &gt;&gt;&gt; a month and all I hear from you is that it will take some moretime; where the issue could have been resolved in the first attempt of thereplacement. &gt;&gt;&gt; &gt;&gt;&gt; However, it seems that you don't bother to care about a customerwho is the sole reason for your products to be staying in the market. Rememberthat it &gt;&gt;&gt; &gt;&gt;&gt; takes one rotten apple to spoil the whole lot. i hope you get mypoint considering that you are literate and smart enough to understand what i'mtrying to &gt;&gt;&gt; &gt;&gt;&gt; get at. &gt;&gt;&gt; &gt;&gt;&gt; I had submitted my phone at the service center on 29th-May-2014and was given a timeline of 15 working days which seems like a generalworkaround for a &gt;&gt;&gt; &gt;&gt;&gt; replacement or repairing, whatever be the case. When I went to theservice center to collect my phone i was handed a phone that was even in aworse possible &gt;&gt;&gt; &gt;&gt;&gt; condition that i could have ever imagined it to be. Atleast havethe decency of doing a business fairly infront of a customer even if you tendto be &gt;&gt;&gt; &gt;&gt;&gt; dishonest behind his/her back. After denying to accept the phonewhich i was offered, i was told that i was to accept whatever being providewith. Do you &gt;&gt;&gt; &gt;&gt;&gt; think we are begging at your doorstep, and will walk away withwhatever you feel is good for us? what gives you that right? we have a right, and we are at &gt;&gt;&gt; &gt;&gt;&gt; your door for that only. nothing more, nothing less. &gt;&gt;&gt; &gt;&gt;&gt; I have also lodged a complained with the customer care; however, whatever i try to do doesn't seem to make any difference here as if i'm talkingto some &gt;&gt;&gt; &gt;&gt;&gt; dumb animals. you have already tried my patience here. &gt;&gt;&gt; &gt;&gt;&gt; Mark my words when i say that i'm not going to stop here. this isgoing to get escalated so that i get what i expect and you learn your lesson. Ihave &gt;&gt;&gt; &gt;&gt;&gt; copied my lawyer in this email as well for future references incase you plan to behave the way you have been doing. &gt;&gt;&gt; &gt;&gt;&gt; I expect my phone to be replaced by the end of this week or i'llbe taking this legally against your company. And this is not all, all the timethat has &gt;&gt;&gt; &gt;&gt;&gt; been wasted with your needs to be added on my accidentalcover warranty. The phone i get in the replacement should not be in any way ina condition &gt;&gt;&gt; &gt;&gt;&gt; evenly slightly worse than I had submitted at the center. I'm notasking for charity, just for what i rightfully owned and deserve in return. &gt;&gt;&gt; &gt;&gt;&gt; I hope you deal with this fairly and keep up with your reputationin the market as it is and retain the trust with your customers. &gt;&gt;&gt; &gt;&gt;&gt; Below mentioned are the details from the Service Job Sheet: &gt;&gt;&gt; &gt;&gt;&gt; Ticket ID: [protected] &gt;&gt;&gt; Date: 29/05/2014 &gt;&gt;&gt; Job No.: W[protected] &gt;&gt;&gt; Mobile No.: [protected] &gt;&gt;&gt; IMEI no.: [protected] &gt;&gt; &gt;&gt; &gt;&gt; &gt; Hi, Is there any update on my case? Regards, Shoeb Shaikh. This email is confidential and intended only for the use of the individual orentity named above and may contain information that is privileged. If you arenot the intended recipient, you are notified that any dissemination, distribution or copying of this email is strictly prohibited. If you havereceived this email in error, please notify us immediately by return email ortelephone and destroy the original message. - This mail is sent via Sony AsiaPacific Mail Gateway.

Hello Team, Hello Team, I have purchased Sony Xperia X10i and since beginning there was a hardware issue with phone. I have consulted with authorize service center at Delhi and after 6 months of troubleshooting they have returned me same faulty handset again. Again I logged fresh complain after 1-2 month and they have taken my handset again and now it almost more than a year they (Sony Service Centre) have taken my phone and not heard any news about my phone which I have purchased about 25K. Lajpat nagar service centre of Sony at delhi is giving pathetic service centre which is almost hampering sony’s Brand. Please help to resolve my issue and get my phone returned in good condition. Regards, Amit Singh Mob :- [protected]

I have lodged a complaint of Sony LCD which was not working on 11aug with Compliant no.[protected] which your executive told will be handled in 48 hours But still not been attended till 14 August and consumer helpline nuber Are not picking calls.pls look into matter as it is not assumed from a prestigious company like you. Complaining person - mrs Nupur jain Regards Ritesh [protected]

Hi, I have lodged a request(job id:W[protected] for replacement of my damaged sony xperia ZR mobile on 7 Jul'14. I submitted a DD of rs 11495 on 26th Jul for replacing my mobile.After calling multiple times, Sony centre(bund garden branch) updated me after 2 weeks that they donot have the chosen model for me i.e.sony xperia ZR mobile.They have not provided any timelines as in till what date the model will be provided to me.I have been calling their manager Manish for the past 3-4 days and he is just telling me that they will call me to provide update. Till today they have not called me for replacement neither they are providing any timelines.This is so stupid for a brand like sony.Today also I called them and they told he same thing that they will call me but they have not yet. I am so frustated with this issue now. Regards, Dev

Hi, I have purchased a sony xeria Z2 from Sony Center in Vash, Navi Mumbai, Maharastra. I had purchased this as sony was providing protect secure accidental damage cover for six months, I have also extnded my warrent to 2 years (of course by paying extra). I purchased this hand held on June 2014. After a week when it fell off mu had it chipped off the side of the body. I reported the same to Sony service center in vashi. Sri Sai electronics, shop no F1/11, sector 5, Vashi Navi Mumbai. They informed me that this could not be changed, and they could do nothing about the damage. Afer a month or so, it has started devloping cracks (one on the right hand top corner another on the right hand bottom corner). These cracks are growing. I visited the service center again and this time they provided me a "Job Sheet" (The Job sheet No is however not filled, none are any other official information, except for the details I filled myself). I reported this on 1st Aug 2014, a couple of weeks back they inform me again that they cannot do anything about it. I still do not have my hand set with me. 1. Firstly I want this escalated to the highest level. 2. I want to know all the "Good Reason" why you have provied a accidental warranty and cannot "do anything" about it. 3. If I do not hear from you all, or if my case is neglected, I will reach out for legal action. Thanks, Boby Varma

I just bought a new sony xperia z2 and side panel were loose so i took the phone to service centre and they took 10 days to repair a side panel but after few days o[censored]sage of my repaired z2 phone same problem still exist. its just a month old phone how can i accept a defective peice for 50, 000 bucks.i dont know what to do i have asked for a replacement unit kindly suggest something what to do...

I bought 10 days ago sony home theatre from authorized dealer. I didn't recognise one of the speaker port is not working. I complaint to the dealer. they said take it to the service centre. i called service centre. they advised me to bring the system to the service centre. it is only 10 days I bought it. so be careful with sony appliances.