Sony India Complaints & Reviews

I have bought a Sony Xperia SP C 5302 from G.K. Mobile park, No. 101/233, TTK Road, Alwarpet, Chennai- 600018 on 17/08/2013 vide Bill No. 1091. I had a problem in the phone where I could not hear any voice and only thru the loud speaker I could speak. I have gone to the Sony service centre at Pantheon road, Egmore and produced the original bill. But they have denied saying that there is no rubber stamp in the bill and hence can be taken as only as phone without warranty and after checking the phone they have told that it will take 10 -15 days to tell what is the problem and the expected charges. After paying Rs. 25000/- how can be such a irresponsible reply coming from the service centre wherein I am of no fault as there is no rubber stamp in the bill. Unfortunately the outlet G.K. Mobile is also closed and I am not able to get the rubber stamp. In these circumstances and only 4 more days to go for the warranty period to expire I will be the looser. REquest you to take action to solve the same immediately. Regards, Sriram [protected]

Dear Sir Myself Ritesh I purchase Sony xperin z ultra. My phonevia brocken in June month I have submitted my phone on 16 june. I have visit at the customer care center many times they said please come tomorrow. This process goes vice versa I visited many times call many times the service centre also customer care now they said your phone is overy adp validity 6 month..I want that if my phone will not be replaced than why the take my phone for 2 months I visit many times my phone is given under adp policy.. I want to replace my phone please. I have given many complaints to customer care my phone is registered with my number [protected] please sole my problem iam in trouble from 2 months I really like Sony appliences and phones I don't want to leave my relationship due to this problem iam very old customer of Sony I ever buy Sony phones please replace my phone I don't want that that will be my last phone if my phone is not replaced iam trying from 2 months check my record from customer care

Hello my name is Christopher Alex, 3 months back on 3rd may I placed a phone xperia z in the care of Madonna electronics, as of reason of cracked screen, i was provided with the info that the phone cannot be replaced as Xperia z was a slim and waterproof phone, so i agreed to their condition of replacing the phone for 50% of its original cost, paid by me. And i was given the assurance that the procedures will be done by 20 days to 1 month, and I will also get a call by that time, but it has been 3 months, and whenever i call to ask if its ready or not, they play around with me or they don't accept the call. Now last week, i finally get a call form them(Madonna electronics) saying the procedures has been done, saying ' You can pay the required money and get the new phone', which made me very relieved, so i traveled like 150 km to get the phone, then they tell me the phone's production has stopped and so they cannot replace the same phone (xperia z)but they can give me any other phone, I 'ONLY' had to pay the difference. When i heard this, i was so shocked, why did these guys not tell me that last week when they called me and told the phone was ready!!!

From the moment i took this phone i am facing troubles like eear speaker complaint etc, I never thought buying a sony product, (even though many advised me not to), it will be pain in my back in such a bad way. All members of my family preferred Samsung phones, but no i had to go and buy a sony phone and that too xperia Z. I am sorry to say sony but i[censored] plan to keep your customer service untainted with service provided by the likes of service centers like Madonna electronics, Kochi, you are mistaken, and if anybody asks me ' how abt if i buy a sony phone" i will be the first to advise against that action, since i have first person experience of Sonys products and their customer services and satisfaction. The address of the so called service centre in kerala is as follows


Madonna Electronics
Registered Office
40/7135.4F,
AVS Building
M.G. Road,
Cochin -682 035
PH:[protected]
Mob: [protected]

I dont expect to get my promised phone back, when i write this complaint, but if anything can be done i will be the happiest person alive!!!
My phone number is [protected] and my email address is alex.[protected]@gmail.com

if any one is fedup of sony then send mail to ceo of sony and customer relation executive Sonyindia.[protected]@ap.sony.com, kenichiro.[protected]@ap.sony.com (CEO MAIL ADDRESS) priyank.[protected]@ap.sony.com (customer relation manager) and bann sony products dont ever use sony phones the worst ever products in the world i have suffered and i have wasted 1 month on it and i have found these email id of head authority i hope my research is helpfull to you guys

This is with great disappointment I am writing this mail. I purchased a sony xperia z on July 6th(by paying 29990 Rs.) with great enthusiasm( to regret later). The first week went well with no problem 2nd week onwards the mobile used to switch OFF and ON automatically I thought it may be due to some software update or something and then on 19th July it went down completely never to start again. On 21st July I went to sony service center and gave the mobile. They said they will check and will let me know. After that It was very difficult to get any updates from them(don’t remember how many times I called them) and finally they told that there is some mother board problem and it has to be sent back. I asked them for a replacement mobile which any one will do .. to which they said they cannot replace the mobile with new one because sony's policy says that if a mobile encounters any problem within a week of purchase then they shall replace. So ultimately mine was 2 weeks old.. so it’s an old mobile now(for you guys 2 years old which cannot be replaced)..and it cannot be replaced(a total crap policy which I don’t care). And also after 3 days I got a spare mobile to use.. And yesterday when I called they said that they cannot open any of the Xperia Z mobile to repair the hardware and they will provide me a refurnished mobile to which I asked what does a refurbished mobile mean.. they said its neither a new one nor an old one... so Ultimately I paid 30000 rupees to use a mobile which is a equivalent to a 2nd hand stuff as its neither new nor old... You may come up with some * mark some where in a document written in font size equal to one giving details about something and saying that you guys are not responsible... I don’t care about anything now... What I know is I have paid 30000 Rs. and I need a new mobile as it was your fault that the mother board encountered some problem. The biggest mistake I made is purchasing a sony product.. no value for customers .. pathetic service centers... Don’t worry guys now I have made up my mind... I won’t just sit Idle if i dont get a new mobile i am going to take you on social network like anything.. I lost my 30000 but I will make sure that my friends and their friends and their friends know about this... If still it doesn’t work out and you guys shamelessly come out and say we cannot provide ..then will take you guys to consumer court... even if that means I have to spend some more money... and even if I lose their .. which I dont see happening because it’s my hard earned money that I spent to buy some crap product that you guys are selling... I will be happy thinking that at least I fought against some cheaters... vouching to never buy any sony stuff again. Job ID: W[protected]

This is with great disappointment I am writing this mail. I purchased a sony xperia z on July 6th(by paying 29990 Rs.) with great enthusiasm( to regret later). The first week went well with no problem 2nd week onwards the mobile used to switch OFF and ON automatically I thought it may be due to some software update or something and then on 19th July it went down completely never to start again. On 21st July I went to sony service center and gave the mobile. They said they will check and will let me know. After that It was very difficult to get any updates from them(don’t remember how many times I called them) and finally they told that there is some mother board problem and it has to be sent back. I asked them for a replacement mobile which any one will do .. to which they said they cannot replace the mobile with new one because sony's policy says that if a mobile encounters any problem within a week of purchase then they shall replace. So ultimately mine was 2 weeks old.. so it’s an old mobile now(for you guys 2 years old which cannot be replaced)..and it cannot be replaced(a total crap policy which I don’t care). And also after 3 days I got a spare mobile to use.. And yesterday when I called they said that they cannot open any of the Xperia Z mobile to repair the hardware and they will provide me a refurnished mobile to which I asked what does a refurbished mobile mean.. they said its neither a new one nor an old one... so Ultimately I paid 30000 rupees to use a mobile which is a equivalent to a 2nd hand stuff as its neither new nor old... You may come up with some * mark some where in a document written in font size equal to one giving details about something and saying that you guys are not responsible... I don’t care about anything now... What I know is I have paid 30000 Rs. and I need a new mobile as it was your fault that the mother board encountered some problem. The biggest mistake I made is purchasing a sony product.. no value for customers .. pathetic service centers... Don’t worry guys now I have made up my mind... I won’t just sit Idle if i dont get a new mobile i am going to take you on social network like anything.. I lost my 30000 but I will make sure that my friends and their friends and their friends know about this... If still it doesn’t work out and you guys shamelessly come out and say we cannot provide ..then will take you guys to consumer court... even if that means I have to spend some more money... and even if I lose their .. which I dont see happening because it’s my hard earned money that I spent to buy some crap product that you guys are selling... I will be happy thinking that at least I fought against some cheaters... vouching to never buy any sony stuff again. JobI ID : W[protected]

Dear Sir I live in New Delhi I bought Experia Z1 on Jan 28, 2014 and started having problem in vibration and sound problems I went to the Nehru place service centre in April, 2014 but after waiting there for two and a half hours my turn did not come and so I came back Then I went to the Lajpat Nagar service centre and after three hours of waiting my turn came and I submitted my phone on July 09, 2014 under Job No. W[protected] Then after five days I received a call that my set has been repaired And when I went back there was a different problem of colours and they submitted my phone agian under the same job no. and I received back my phone on Jul22, 2014 The day I received I started having a new problem in my phone of set getting heat on regular intervals and shutting down at regular intervals Then again I submitted my phone on July26, 2014 and requested the service centre to get it replaced as that would have been done before but they said that it is company's policy and that they are not even authorise to even open this phone Then I received a call that my set has been repaired and I collected my set on Aug.08, 2014 But the same problem started again on Aug09, 2014 and I submitted my complaint regarding that I was told to go to the service centre again and submit the phone I again went on Aug11, 2014 and submitted my set and requested again to get it replaced with the new one or give me refund My greviance is It takes atleast two hours to go to the service centre and then it takes another two hours over there If you have to go there half of your day is wasted and I cannot afford to go there again and again Also you waste so much of petrol and parking and there is so mush of mental pressure just because of that I request you to refund my money as already I have watsed so much of my time and money just because of this phone I need a solution and request you to give me remburrsement in leiu of my time and money that got wasted just because of this phone I am simply tired of the phone and I need a permanent solution I just don't want to accept this hand set repaired Either you issue me a new hand set with extra warranty or refund the money I spent on that Please confirm Regards Sandeep B-541, SARITA VIHAR NEW DELHI 91-[protected]

on 9th aug 2014 i have lost my phone xperia zr in market the phone was in unlock condition there was a lot of pics of my friends and other family members and so much other contacts i am scared that there is the possibility of missuse of contacts of my frends including girls and many other files, media so kindly provide some help to find my device this is the IMEI number of my phone:[protected]. my name is shreesh tiwari and this is my ulternate number: [protected]. thank you.

Hope this finds you well.This is with regards to My Sony Xperia ZL which has sudden death issue and I have deposited it to the Sony Service center Name : Madonna Eletronics located at M.G Road, Ernakulam, Date : July 29 2014It been 12 days there has not been any update from the Service center and everytime I call for it, I am asked to wait for two more days and I have been struggling to manage with out a smartphone. When I contact Sony Customer care they informed me that I will get a replacement handset either a Sony Xperia Z however no proper action from the Service center.Request your immediate intervention and assistance as I have trusted Sony brand for long and do not expect such an experience although being a loyal and valued Sony Customer.My contact numbers are [protected] and looking forward to hear from you soon.Appreciate your time.

Dear team, Please find below mail which is self explantory. Thanks Regards, Mayuresh A ------- Forwarded message[protected] From: Mayuresh Aragonda <[protected]@gmail.com> Date: Mon, Aug 11, 2014 at 4:52 PM Subject: Re: POOR Service To: [protected]@ap.sony.com Cc: ssscustomer.[protected]@eu.sony.com, questions.[protected]@support.sonymobile.com, [protected]@yahoo.in Dear Service head, Please find below mail which is self explanatory I am struggling hard to get my mobile repair but no one is bothered to reply, After 2 weeks I had collect the mobile on 09.08.2014 but same problems occurred in the night on same day, This is third time I have been complaining for same now this time my phone warranty has been expired earlier i was claiming in warranty, now What Should I Do ????? Should I Submitted the mobile for the fourth time to service center. Please advice and do the needful. Thanks Regards, Mayuresh A On Thu, Aug 7, 2014 at 6:04 PM, Mayuresh Aragonda <[protected]@gmail.com> wrote: REMINDER On Mon, Aug 4, 2014 at 3:38 PM, Mayuresh Aragonda <[protected]@gmail.com> wrote: Waiting for your reply.pls. update. On Sun, Aug 3, 2014 at 4:27 PM, Mayuresh Aragonda <[protected]@gmail.com> wrote: when should i come to collect my phone how many days required to repair. please advice On Fri, Aug 1, 2014 at 11:52 AM, Mayuresh Aragonda <[protected]@gmail.com> wrote: Can you update my handset status, is it ready?, can i go to collect the same today. Thanks, Mayuresh A On Thu, Jul 31, 2014 at 10:58 AM, Mayuresh Aragonda <[protected]@gmail.com> wrote: Dear Sir, I have Sony Xperia C2104 Purchase in last year my phone is in warranty, from last one month my phone has been not working properly I had Submitted the same to Sony service center in Vashi (sai center) they had returned my mobile in 3-4 days confirming that my mobile will work properly but within 1 day the smae problem has been occured in mobile once againthey had taken my mobile to repair, this is the poor service i m receiveing from such a big brand like sony. please ensure that my mobile will work properly this time. Thanks Regards, Mayuresh A [protected]

I have been using sony xperia Z from 1 year 4 months. My phone was suddenly giving problems with the battery and one day it just died and stopped charging. I took it to the service center and they say that water has gone in through the memory card slot and the indication is become pink. I have tried to argue with them saying that i have never even opened the memory slot even once but they wouldnt listen. Then i told them that the phone has not come under contact with water in the last 3 months so if water has gone in how can it be working since 3 months they didnt have an answer. I told them to give it to me in writing that the phone is dead and cannot be repaired but they simply said NO. How the hell am i supposed to claim insurance or go to the consumer court? How can a phone not be repaired? Just simply saying to buy a new phone we will give discount is pathetic. Not giving it in writing is even worse. I have extended warranty but i need a written confirmation from sony saying that the phone wont work further but the service center guys are least bothered. This is my worst experience with any kind of phone i have used till now. A Rs 40, 000 water resistant phone is just useless after a year and the SONY service center team is not bothered to help. Since there is not much i can in this aspect i will make sure that this word goes around through all social media and SONY suffers with their sales. Do remember that social media is much faster and effective than anyone can think. This post is going on FB, GOOGLE+, TWITTER, INSTAGRAM if nothing is done.

I had given my Sony Vaio Laptop for repair at R-Logic Technology Services, Bangalore. The laptop is still under 1 year warranty period and there were some issues with laptop not booting up. I had given the laptop at the service center on 2nd August 2014 ( Job ID: J[protected] and I was told to expect a response within couple of days. However I didn't get any response from them in the expected time. However when I called them, I was told that the engineer is on leave and it will be sorted out asap. Since then I have called them 3 times (including today) and I have got the same response from them all the time. I do not understand how there are no engineers present in a service center for more than 10 days!! I think they are just lying... Can you please take up this issue with the concerned people? Regards, Prasad Tunga

Good day, This is with reference to your reply through the trailing mail by showing SONY concern just about the delay in repair of the smartphone. My concern is not only about the delay in repair of the smartphone but also about the poor quality standards of the SONY smartphones.SONY must reply me on the following points: 1. Why SONY, India will not take the responsibility about the poor quality of smartphone C6602 when it claims that SONY adheres to stringent quality standards. 2. Is it the quality standard of the SONY company that its expensive smartphone becomes faulty just within a period of 1 month of purchase and charger becomes faulty within another 2 months. The replaced handset again becomes faulty within few months. Why SONY, India is avoiding to reply on the quality of the smartphone C6602 which has failed n no. of times. 3. Why the SONY, India is not responsible for the delay. How Sony, India can escape from its responsibility for refund of money by just stating that spare parts are not available. 4. Why SONY, India is not quick in refunding the money just like it replies to the mails of a customer. The replies of SONY, India are just to make a fool of the customer by avoiding to reply on the real issue, i e the quality of smartphone. 5. Does Sony India designs such a costly smartphone with lifespan of few months that too only with n no. of repairs. Can SONY, India reply that Why a customer will buy such an expensive smartphone if the life of SONY product is only few months. 7. Does SONY, India thinks that the customer is buying such an expensive smartphone of such a reputed company for just having life of few months. 9. How SONY can sell such a poor quality product to customer at such a high cost which last only for few months? 10. Why the SONY, India wants the customer to suffer due to the poor quality of smartphone. Why the SONY, India is not refunding the money by looking into the poor quality of the product which only concludes that the SONY Xperia Z is having Manufacturing Defect and is not a quality product. 11. Why the SONY, India wants that I should go to the Consumer Court to get the refund of my hard earned money which has been wasted on this poor quality smartphone C6602. 12. What will be the fate of such a poor quality smartphone after the warranty period. Do you think that I have spent so much money just to use the smartphone for 1 year only that too with so many visits to Authorized Service Center. In view of the above, It is the responsibility of SONY, India to refund Smartphone money when it is not up to the mark of SONY quality standards. I have no option except to go to Consumer Court for refund of money along with compensation and penal interest. Regards, Pooja Aggarwal ------Reply from SONY---- Dear Ms. Aggarwal, Greetings from Sony Xperia support. We value the importance of your concern. It is perturbing to note that your recent interactions with the Service Centre have not been upto your satisfaction. We fully recognise that it is important for a customer to have a good experience with us the first time around so that we can reinforce the same as we go along. As per your query, we would like to inform you that we endeavor to provide timely and quality service but sometimes due to non-availability of spare parts or a comprehensive assessment being done on the handset. The repair turnaround time may take longer than the indicated time for delivery specified in the work order. Also, we need to inform you that time taken for repair depends on number of factors like nature of concern, availability of spare parts, etc. We would also require time to coordinate the entire process. Hence, the delay is unintentional. Further, kindly note that the phone is kept under observation once the service provision is complete, in order to substantiate the optimal performance of the phone. Also, we would like to inform you that as per our records your handset is currently under processes and the relevant department is working on the same to resolve it as soon as possible. We seek apologies and we seek your kind cooperation in the interim. If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.com For the latest news, information and product support please visit www.sonymobile.com/in Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Divya Srivastava Sony Xperia Customer Services [protected]My mail to 1st reply by SONY[protected] Good day, This is with reference to your mail dated 9 Aug, 2014 in response to my mail dated 8 Aug, 2014 against work order number W[protected]. In this connection this is to inform you that the Sony Authorized Service Center has mentioned on the worksheet that the issue will be resolved within 7 days but even after a period of 13 days, they are still saying that smartphone has been sent to Sony for replacement. It seems that the SONY, India instead of looking into the concern of a customer, is sending such mails to escape from its responsibility by leaving it to Authorized Service Center officials who themselves don't know why they are unable to resolve the issue even after a period of 13 days. The SONY Service Center officials are so negligent that neither they reply properly, nor take job seriously, It can be seen from the job sheet of work order number W[protected] where product under warranty has been mentioned as Out-Warranty. The SONY, India can't escape its responsibility of refunding the money to a customer by selling such a poor quality product which becomes faulty within 1 month of purchase. The stringent quality standards of SONY as claimed are of such a low standard that the product becomes faulty again and again and the customer has to suffer a lot due to none of his fault. How such a costly product can become faulty of a company like SONY in such a short span of time. If the SONY will sell such a poor quality product, then it will only loose the confidence of customers in SONY products. What will I do with such a poor quality product after expiry of warranty period. Then what is the use of spending so much money if SONY products lasts only for a few months. How SONY can sell such a poor quality product to customer at such a high cost which last only for few months? In view of the above, It is the responsibility of SONY, India to refund Smartphone money when it is not up to the mark of SONY quality standards.The period of 7 days mentioned on work order sheet has already lapsed and I have no option except to go to Consumer Court for refund of money along with compensation and penal interest for harassment of a genuine customer in case refund is not given to me without any further delay. Regards, Pooja Aggarwal ------ Reply from SONY----- Dear Ms. Aggarwal, Greetings from Sony Xperia support. We value the importance of your concern and seek apologies for the inconvenience caused to you. In response to your query, we would like to inform you that as per the work order number W[protected] your handset is under process and they are working on the same to resolve it as soon as possible. We assure you of our best support always and as soon as there would be an update on the case we would keep you posted. Pursuant to your request for replacement or refund, we would like to inform you that the Sony Authorized Service Centre would decide to service the phone or swap it with a working unit of the same model depending on the nature of concern in the phone and the level of servicing required. Hence, we are currently not in a position to comment on your request for replacement or refund. We seek for your kind cooperation in this regards. If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.com For the latest news, information and product support please visit www.sonymobile.com/in Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Rohit Singh Sony Xperia Customer Services -----My 1st complaint mail to SONY----- -----Original Message----- From: pooja.[protected]@gmail.com Sent: 08/08/2014 23:24:13 To: questions.[protected]@support.sonymobile.com Subject: Phones Question to support From: <pooja.[protected]@gmail.com> Subject: Phones Question to support Phone model: Sony Xperia Z, C6602 IMEI: [protected] Message: I had purchased SONY Smartphone C6602 on 1 Nov 2013 which became faulty and the complaint was made to Sony Service Center, Janak Puri, New Delhi via Ticket No. [protected], Job No. W[protected] dated 7 Dec, 2013. The handset was replaced on 13 Dec, 2013 but no screen guard was given along with the replaced smartphone and I had to spend Rs. 1000. It was a shock for me that the Smartphone of such a highly reputed company became faulty within just 1 month of purchase. The replaced Smartphone started hanging and I had to visit again to the Sony Service Center within 2 months to get it repaired. The Smartphone charger also became faulty on 13 March, 2014 via Job No. W[protected]. The charger was also replaced. Now the smartphone has again become faulty on 30 July, 2014 via Ticket ID [protected], Job No. W[protected]. The current status of the same has not been informed to me even after a lapse of more that 10 days, when on the other hand SONY promises to look into the issue within 7 days. I have also sent a mail on Email ID servicepoint.[protected]@gmail.com and numerous telephonic calls at the Sony Center are not replied properly, every time it is said that the Smartphone has been sent to the SONY company for replacement. Such an expensive but poor quality Smartphone only compels me not to go for SONY products in future. The smartphone is under warranty up to 30 Oct, 2014. If such an expensive product of a company like SONY becomes faulty so frequently within a period of 6-7 months, then who will buy SONY products which is known for quality and services. I am unable to use my smartphone services for the last 11 days and no standby cell phone has been given by SONY to me. In view of the above, it is requested that an amount of Rs. 31, 500 may please be refunded to me as I have already suffered a lot by purchasing the SONY product. In case the amount is not refunded to me, I shall have no option except to approach the CONSUMER COURT for refund of the amount along with compensation and penal interest there on. Additional information: First Name: Pooja Last Name: Aggarwal e-mail: pooja.[protected]@gmail.com Phone number: [protected] City: NEW DELHI Postal code: 110059

i have purchased a tv model no KLV 32V400A DURING 2009 and due to complaint relating to poor picture quality panel was replaced last year. again just after one year the same problem occured and i have lodged a complaint at madonna electronics edapally, cochin 2 months back. even though i have contacted them several times till date no body turned up for seeing the tv. atleast i want to know whether the tv can be repaired or not.

Good day, This is with reference to your mail dated 9 Aug, 2014 in response to my mail dated 8 Aug, 2014 against work order number W[protected]. In this connection this is to inform you that the Sony Authorized Service Center has mentioned on the worksheet that the issue will be resolved within 7 days but even after a period of 13 days, they are still saying that smartphone has been sent to Sony for replacement. It seems that the SONY, India instead of looking into the concern of a customer, is sending such mails to escape from its responsibility by leaving it to Authorized Service Center officials who themselves don't know why they are unable to resolve the issue even after a period of 13 days. The SONY Service Center officials are so negligent that neither they reply properly, nor take job seriously, It can be seen from the job sheet of work order number W[protected] where product under warranty has been mentioned as Out-Warranty. The SONY, India can't escape its responsibility of refunding the money to a customer by selling such a poor quality product which becomes faulty within 1 month of purchase. The stringent quality standards of SONY as claimed are of such a low standard that the product becomes faulty again and again and the customer has to suffer a lot due to none of his fault. How such a costly product can become faulty of a company like SONY in such a short span of time. If the SONY will sell such a poor quality product, then it will only loose the confidence of customers in SONY products. What will I do with such a poor quality product after expiry of warranty period. Then what is the use of spending so much money if SONY products lasts only for a few months. How SONY can sell such a poor quality product to customer at such a high cost which last only for few months? In view of the above, It is the responsibility of SONY, India to refund Smartphone money when it is not up to the mark of SONY quality standards.The period of 7 days mentioned on work order sheet has already lapsed and I have no option except to go to Consumer Court for refund of money along with compensation and penal interest for harassment of a genuine customer in case refund is not given to me without any further delay. Regards, Pooja Aggarwal -------- Reply from Sony Xperia Support[protected] in response to my mail dated 8 aug[protected] Dear Ms. Aggarwal, Greetings from Sony Xperia support. We value the importance of your concern and seek apologies for the inconvenience caused to you. In response to your query, we would like to inform you that as per the work order number W[protected] your handset is under process and they are working on the same to resolve it as soon as possible. We assure you of our best support always and as soon as there would be an update on the case we would keep you posted. Pursuant to your request for replacement or refund, we would like to inform you that the Sony Authorized Service Centre would decide to service the phone or swap it with a working unit of the same model depending on the nature of concern in the phone and the level of servicing required. Hence, we are currently not in a position to comment on your request for replacement or refund. We seek for your kind cooperation in this regards. If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.com For the latest news, information and product support please visit www.sonymobile.com/in Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Rohit Singh Sony Xperia Customer Services [protected]My first complaint to SONY, India[protected] -----Original Message----- From: pooja.[protected]@gmail.com Sent: 08/08/2014 23:24:13 To: questions.[protected]@support.sonymobile.com Subject: Phones Question to support From: <pooja.[protected]@gmail.com> Subject: Phones Question to support Phone model: Sony Xperia Z, C6602 IMEI: [protected] Message: I had purchased SONY Smartphone C6602 on 1 Nov 2013 which became faulty and the complaint was made to Sony Service Center, Janak Puri, New Delhi via Ticket No. [protected], Job No. W[protected] dated 7 Dec, 2013. The handset was replaced on 13 Dec, 2013 but no screen guard was given along with the replaced smartphone and I had to spend Rs. 1000. It was a shock for me that the Smartphone of such a highly reputed company became faulty within just 1 month of purchase. The replaced Smartphone started hanging and I had to visit again to the Sony Service Center within 2 months to get it repaired. The Smartphone charger also became faulty on 13 March, 2014 via Job No. W[protected]. The charger was also replaced. Now the smartphone has again become faulty on 30 July, 2014 via Ticket ID [protected], Job No. W[protected]. The current status of the same has not been informed to me even after a lapse of more that 10 days, when on the other hand SONY promises to look into the issue within 7 days. I have also sent a mail on Email ID servicepoint.[protected]@gmail.com and numerous telephonic calls at the Sony Center are not replied properly, every time it is said that the Smartphone has been sent to the SONY company for replacement. Such an expensive but poor quality Smartphone only compels me not to go for SONY products in future. The smartphone is under warranty up to 30 Oct, 2014. If such an expensive product of a company like SONY becomes faulty so frequently within a period of 6-7 months, then who will buy SONY products which is known for quality and services. I am unable to use my smartphone services for the last 11 days and no standby cell phone has been given by SONY to me. In view of the above, it is requested that an amount of Rs. 31, 500 may please be refunded to me as I have already suffered a lot by purchasing the SONY product. In case the amount is not refunded to me, I shall have no option except to approach the CONSUMER COURT for refund of the amount along with compensation and penal interest there on. Additional information: First Name: Pooja Last Name: Aggarwal e-mail: pooja.[protected]@gmail.com Phone number: [protected] City: NEW DELHI Postal code: 110059

i hv sony xperia M Dual mobile and with in 2 months its its start hanging nd charging prrblm nd its spekar is not workig.nd its camera clarity is so bad nd my near customer care center not repair its properly nd takes lot of time to repair my phone...! VRY BAD SERVICE OF SONY AND POOR ALSO...! :( if posible pls exchange my phone it give me lot of problem...! PLS

I have a two year old KLV 42 EX410 LED TV which is defective . I have taken it for repair to Smart Tech at Siliguri. They said LED panel is defective and it cannot be replaced as the model is outdated and replacement panel is not available. It is really surprising that Sony cannot provide service to a two year old TV. I have written to sony india on 25 Jul 14 and 31 Jul 14 (req nos. 20150899 and[protected] for a clarification on the matter, but till date (10 Aug 14) there is no reply from Sony India. I request Sony India once again to look into the matter. Regards MR Singh

Hi i purchased sony xperia m, starting 2 months was good but now problems started and sony service centre experience not good, failed to understand solutions, within 3 months after purchase handset volume buttons not working, power button not working, mic stopped working, phone hanging problem, phone laggig performance, i fail to understand how can a newly purchased phone can have so many problems. I am not getting any desired solution, even its getting worse, after getting the phone checked at sony service centre phone developed. New issue of network connections unavailable, wherein network working fine in other handsets. Its terrible. If it continues to go like this i would rather like a refund for it.

Sir, I purchased Sony Xperia M Dual on 05/08/14 from ZOOP local retail shop in South Mumbai. After purchasing, from same day I'm having hanging problem in mobile piece. I have gone to retail shop for same reason after verified by them, they are saying that if Sony Service centre will give us letter we will replace your mobile but Sony Service Centre is denying to give letter to me for same. On 09/08/14 I have given my mobile to Aarvee Info Services (Authorised Service centre) by you nearby Lamington Road, Mumbai. They are saying you will receive back your mobile on Monday 11/08/14. But if the problem in the mobile still insist then I want a replacement for same or payback my money. I will wait upto Monday (11/08/14) and still if your service not able to solve my problem then I have to take some legal action against that service centre. As a consumer I have rights that your company should replace that mobile If after servicing also the problem is not getting solved. For further details I want your reply on my email ID :- [protected]@rediffmail.com . Hope you will reply soon before 12/08/14. Thanks

Description of goods - D2302/XPERIA M2/DS/PURPLE MOBILE PHONE Purchased from - Chandra vision (sony center) Purchased on - 27/6/2014 Invoice no - 1708 Where about phone - At Sony service centre till now Nature of complaint - Picture taken through primary camera with good lighting in a room (natural or artificial) looks background dark with flash ON, if we take the same picture with flash OFF then the background looks good. Problem faced from - Day one of the purchase date Problem confirmed on - 17/07/2014 at Sony service centre and taken back by me for data backup Returned for service - 25/7/2014 Service centre address - CHENNAI SERVICE, WEST TAMBARAM, CHENNAI - 600045. Service centre rated by me - 2 out of 5 I communicated like - 1. Software reinstalled, 2. Flash changed, 3. Camera changed, 4. Board changed, 5, Today (09/08/14) waiting for camera replacement My request - This is manufacturing fault not service or customer fault and now my phone totally lost its originality, so I am not interested to use this phone even it made ready at service centre. I don't have confident on after service quality and I am not interested to go Sony service centre once again with this phone. Your customer decision - I need replacement for this phone or else keep this phone with you (Sony). I will never go or recommend Sony product in my life time if I wont get the replacement. Contact details - Ohm kumar, m.no - [protected], mail i.d - [protected]@gmail.com truly, ohm kumar. M