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Sony India Complaints & Reviews

www.sonyindia.co.in

1.5

Updated: Nov 16, 2025

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2254

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Address: Kannur, Kerala

I had purchased a sony LCD color tv KLV 32BX300 (Serial No : 2387770) on 25-August 2010 from M/S Nikshan Electronics Bank Road Kannur wide invoice number A17848. I regret to inform you that the screen of the tv is completely defased with patches. Hence the picture quality is very bad. TV is now in bad shape and cannot be used anymore. How can TV which is used only for 4 years have problems?
I strongly believe this due to manufacture defect. As per my enquiry it is reveled that several similar case are reported. I believed SONY product always have quality which is the only reason to buy SONY Bravia LCD TV spending 33000/-rs. Two images of the blurred screen are attached here with for your ready reference. When contacted sony customer care in Kerala they told me if you pay 11000 Rs we will replace the screen.What logic is that?. I request you kindly depute your quality control engineer to inspect the device.

+2 photos

Jan 12, 2018

Complaint marked as Resolved

They provided me new LED TV free of cost. Thank you Sony.

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Address: Chennai, Tamil Nadu

We have purchased a TV from Viveks in Adyar, Chennai and it was promised that TV will be fixed by Sony Service next day. Then someone from Sony Service called and confirmed that this will be done at 4 pm. Then the time was changed to 6 pm, 6 pm became 7 pm and it was 8:30 when we again got a call stating that it cannot be done. When we again called the same number [protected], the person named KANNAN picked up the call and was very very rude and mentioned that do whatever it cannot be done and that he is not concerned with services of Sony. He went ahead and mentioned that if a complaint needs to be lodged than go ahead and do it. Such kind of pathetic responses are not expected from a brand like Sony. The service centre seems to be based out of Taramani in Chennai. Would request immediate action on this and perhaps take back the license of the dealer if need be. Also please assist in getting the TV fixed asap or else we will have to return Sony back and perhaps purchase a Samsung or LG.

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Address: New Delhi, Delhi

I bought the phone on 28th July 2014 and Have already paid 7 visits to 2 Service centres in Delhi. Nehru place and Laxmi nagar. First time my phone started showing problems with external speakers so Nehru place service centre on 7th august changed my PCB ( Motherboard) and then I came home so the Battery couldnot charge so i went to Laxmi nagar they gave me new charger and new battery and at home the problem still remained and then i went again and subimitted the phone on 14th august again and i recieved it on 19th august they claimed that they changed the charging jack and now i returned home and another problem popped up that the Sim is not detecting. I cant daily visit the service centre as i live very fat and i am a student of delhi university it affects my attendance. After this I am going to complaint in Consumer court. Address-19-L Pocket-4 EHS Flats Mayur Vihar Phase-3rd East Delhi, Delhi-96 emaild-ashish.[protected]@yahoo.co.in Serial.no - [protected] Phone number - [protected]

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Address: Mumbai City, Maharashtra

Hi, I had bought a Sony Xperia Z2 on13 July 2014. I bought the phone for:- 1. The Brand name of “Sony” & 2. The water proof feature the phone has On 09 August 2014, I had gone to a water park for an official event and had used the phone in water (not under water) to click some pictures in water (not under water). In view of the full day event, my phone was charged at my home and all the flaps on my phone were properly closed as they should be. Unfortunately some time later I started facing issues of:- 1. Touch Not working and 2. Screen Flickering On 12 August 2014, I got in touch with Sony India’s Service Center Help Line and got a ticket raised and approached the Sony Service Center franchisee Aar Vee Infoservices. They accepted the phone. After doing some initial checks the service center informed me that there was “WATER INGRESS” in the phone and the same is not covered in the Warranty / Guarantee. I was surprised on the comment and issue since the Sony Z2 is being promoted as a WATER PROOF PHONE and one can use the phone in water (upto 1.5 mts depth). I wrote to sonyindia.[protected]@ap.sony.com and this is what they reverted back saying that the warranty is void due to water ingress and I will need to bear the cost of repairing the phone. I have read the manual and I am aware of:- (a) Keeping all the flaps of the phone locked (b) Not taking the phone in water beyond depth of 1.5 mts. And I have taken necessary care followed the necessary instructions while using the phone on the said day when the phone started having issues. The company in the effort to save their own skin is compelling upon me that the water ingress happened only and only due to water ingress from the side flaps. On having probed by me, the company doesn’t have any logical reasoning on why it is not a manufacturing defect and the water cant ingress from any other opening. My contention is:- 1. How can a phone which as per the manufacturer is supposed to be water proof have water ingress after all the necessary care is taken? 2. When requested to do a simple test; the company is not ready to dip the mobile with flaps closed in water and check for water ingress. WHY? 3. The company is making false claims and giving a defective & inferior product. 4. There is deficiency of service in terms of their claims on the product and subsequently in their after sales service. 5. I had bought the Z2 to enjoy the tall claims that Sony made but the way Sony has handled my case, I have been through a lot of Mental stress, Mental agony and Mental harassment. I expect the company to give me a replacement of my phone which has had a manufacturing deficiency due to which there has been a WATER INGRESS IN A WATER PROOF PHONE. I would also like to warn the readers to be wary of tall claims made by Sony for their Z2 Phone. Regards Rajnish Rane

Aug 14, 2020

Complaint marked as Resolved

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Address: New Delhi, Delhi

I bought Xperia ZL on Jan 22, 2014. The phone has stopped working all of a sudden in just 8 months. I cannot switch my phone on after repeated attempts. So i decided to go to the service centre and get my phone checked. After waiting for 2hrs for my turn I am told by the help desk that my phone will be sent to Chennai and i can collect it only after 20 days. Secondly, i wil be handed over another phone set after 20 days and not my original phone which would be close to the condition of my original phone. Thirdly, I wont be provided any stand by phone set because they dont have a stock for that. This came as a complete shock coz after spending more than Rs25000 on such a reputed company's mobile phone I dont expect such poor after sale services. The competitive phone brands are providing much better services these days. For instance, blackberry provides a new phone set if there is a fault and the phone is under warrranty. I too expect such kind of service from a giant like Sony when i am spending 25000 on a smart phone and my phone is still under warranty.

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Address: Krishna, Andhra Pradesh

sir, i bought a sony mobile xperia zr 0n 1-7-2014 and within 3 days the phone fell down and the screen was broken down i have the insurence for the mobile so that i need the estimation letter for the mobile it has been 2 months and there is no reply for that so please send the estimation so that i can get the insurence for the mobile so please kindly send the estimation letter

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Address: Visakhapatnam, Andhra Pradesh

Dear sir,

I ebrahim.Z purchased a 22" sony bravia led tv from sony world visakhapatnam on 11/08/14 our service request id 20415828 my mobile no [protected]. I am sorry to say that my request for wall mounting of my tv has not been fulfilled till todays. Which is not acceptable on from branded companies like you. Daily your company service person call me and asks for confirmation of address and doesnot come. So, no request i demand for immediate action.

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Address: Chennai, Tamil Nadu

Sir, I have purchased Sony Bravia 32 " LCD on 14.8.2010 from Sony Centre Chandra Vision vide Bill No, 2951 dated 14.8.2010. Model KLV-32BX300IN%(32"LCDTV). Now multiple wrinkles develop across the Screen. Also from yesterday onwards a bubble like smoky eruption developed across the screen and it is spreading rapidly and picture is having white back ground. Though TV is four years old which was purchased at a cost of Rs.32, 000/- and...

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Address: Chennai, Tamil Nadu

This mail is with regards to my Sony laptop which I gave to CHENNAI SERVICE for repair. I would like to bring to your notice that I gave my laptop for repair on 14-6-14, But till now I haven’t get any date or communication on the delivery date. After continuous follow up with CHENNAI SERVICE Center and Manager (vinod-[protected]) . I am not getting any appropriate response, adding to that they are not answering the call. I would need some intervention on this from higher authority. Can you share the higher Authority number so that I can have a call on this. Laptop details Mentioned Below :Model NO: SVE14123CNWSERIAL NO:0003473 Service Center Details: Chennai ServiceSony Authorized Service CentreNo:17/4 M K reddy St, Abirami Plaza, West tmb Pin code:600044

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Kamlesh Dhabas

from Mumbai, Maharashtra

Apr 9, 2015

no manage the consumer in global service center, jaipur

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Address: Nainital, Uttarakhand

yesterday i bought sony xperia z2 and today the internet is not working on the set i[censored] cant make a phone than dont why are u making people waste their money needlessly u should stop making products other than gaming consoles cause they work fine

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Ashok Singh Jangpangi

from Delhi, Delhi

Aug 18, 2014

zero or minus would be better

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Address: New Delhi, Delhi

I Sri Dillip Kumar Biswal purchase one Sony Bravia LCD 32 inches on 14/05/2014 from your dealer KBM Electonics, Yusuf Sarai, New Delhi. TV is not working from 05/08/2014. I had lodged a complain on Sony Customer Care on 06/08/2014 with request ID 20342798. Your Engineer was visited on 07/08/2014 and told panel is not working, i will sibmitt my report in service centre. Our customer care Van will pick up your TV set & it will repair in Service centre. It will take 3-4 days. Nobody had come to pick up the TV Set till 13/08/2014. Again I had telephoned to the service centre on 13/08/2014. The same day the have pick up my TV set to service centre & told me it will take 3-4 days for repair. Today 18/08/2014 when i had telephoned to service centre, they told me that panel is not available, we are not sure when we can complete your complain. I am lodging a complaint you that please replace my TV otherwise i will go to consumer forum because my TV set is within the Guarrante period, I expect a speedy reply from you. Sincerly Yours Dillip Kumar Biswal [protected] dillip.k.[protected]@sbm.co.in

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Address: Haridwar, Uttarakhand

I purchased sony xperia m on 28 july 14 and after few days a defect is came and when i complaint about it my set is not replaced.I give to service center on 8aug and till now my set is not repaired.A very bad, worst service is given by sony.

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Address: Jorhat, Assam

My sony vaio vpcsb36fn purchased in Oct, 2011 for 55k has given me problem after problem. Mother board was out of order within warranty which was repair it free of cost. DVD drive was out of order and I have spent around five thousand for repairing. In April, 2014 when my friend used my Laptop and forgetting to switch on power plug, the battery has been drain out and the system shuts it down suddenly after using 4/5 hours. When we notice that power was not plug in, we connect to the power line and start the system and it start up properly but batter status say that "Battery not detected" when contact service centre, they inform me differently, some said battery is dead and needs to be replace. When we agree to it, they couldn't find any replacement. when I give it to another service centre, they said it is small board problem, and it will cost less than 3k, then time to time they said another problem. at last they said its mother board problem and it will cost 25 thousand. How could I spent 25k for repairing a laptop within 3 years of purchase. It is very annoying. Repairing within 10k is very high though I could go for. Without any misused, if mother board gives a problem twice, how could we afford to own a laptop? It was a bad choice to go for Sony vaio. Now my laptop becomes a desktop and shuts down whenever the power goes off. I told to service centre to give me back at the previous working condition with "battery not detected". I will not go for Sony again, and the Sony which I trusted so much once becomes a frustrating brand for me now.

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Address: Dehradun, Uttarakhand

Hi, Myself shweta i make a purchase of Sony vaio laptop from dehradun and with in 10 month i went twice into service center but that is not end with in 10 month i start reciving a msg. That your you have to renew office as it is a trial version . i not understand that if i pay for the original why i get trial version i have 2 other laptop also that is from HP but its almost 3 years i am get any kind of msg. till the date . please resolve my problem ASAP model no. of Sony vaio is svf152c1ww waiting for your reply Shweta Gupta [protected]@gmail.com [protected] deheradun India

Aug 14, 2020

Complaint marked as Resolved

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Address: Thane, Maharashtra

With utmost trust and belief i had purchased my only means
of communication viz. Sony Xperia ZL with IMEI Number
[protected] within 6 months of purchase the device
brokedown and was in no condition to be repaired by your
service centre and as per the policy was provided with a new
piece that too after a long wait of 28 days viz. Sony Xperia
ZL with IMEI Number [protected] .After using this device
for 24 days this device is also not working.This means that
Sony's technology and quality is so weak that its device
cant even perform for a single year.I have lost all the
trust on the quality of your device and feel that Sony's
Make.Believe Slogan does not stand true.Considering my case
as o[censored]tmost importance and acting as a responsible
organization request you to solve my problem as soon as
possible.So that i can resume using the device.Now i am
scared to even use the piece i.e. ZL again because it can
breakdown anytime.

Waiting for your positive response such that the trust and
belief for Sony can be restored.

Regards,
Sameer Satam
[protected]

Aug 14, 2020

Complaint marked as Resolved

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Address: Gautam Buddh Nagar, Uttar Pradesh

Monday, August 18, 2014,
Dear Sir,
I am really pained to notice the deterioration of Sony consumer products over the years.
I bought Sony Home Theater- model DAV DZ 340K, SERIAL NO. 6177222. This was bought little over than one year. I t stopped working. I made complaint to Sony on toll free. The complaint no. Given was ID 20081517 on 20/07/2014 at 5.49pm. NRI Electronics, Ghaziabad, was assigned the repair job. Their representative visited ON 23RD July, since, he could not repair it, and he took the theater for repair at the workshop. I was told that it will be repaired in 2/3 days.
Its more than a month now, I am given calls every ¾ days, saying, parts are not available, and more time is required.
I am regular user of Sony products since 40 years, and, never had any quality problem. My Bravia and Trinitron TVs are still working fine.
Are you people really serious to customer care service, or. Simply, busy in increasing sales!
WHEN WILL I GET MY ITEM?
PLEASE NOTE, IN TODAY’S COMPETITIVE MARKET, THERE ARE SO MANY PLAYERS AND ITS NOT BE SURPRISING TO SEE WHEN SONY WILL SOON LOOSING BUSINESS TO OTHERS.
R.P.MARWAHA
Flat No.101, Tower No.2, UNITECH HEIGHTS, Plot no. GH 05, Sector CHI III,
Adjacent to ICON APPARTMENTS,
Opposite: JAL VAYU VIHAR, Greater Noida,
Pin- 201301, Distt. G.B.Nagar
Uttar Pardesh, India.
Phone: [protected]

Complaint marked as Resolved

Copy of letter written to Sony: Monday, August 18, 2014, Dear Sir, I am really pained to notice the deterioration of Sony consumer products over the years. I bought Sony Home Theater- model DAV DZ 340K, SERIAL NO. 6177222. This was bought little over than one year. I t stopped working. I made complaint to Sony on toll free. The complaint no. given was ID 20081517 on 20/07/2014 at 5.49pm. NRI Electronics, Ghaziabad, was assigned the repair job. Their representative visited ON 23RD July, since, he could not repair it, and he took the theater for repair at the workshop. I was told that it will be repaired in 2/3 days. Its more than a month now, I am given calls every ¾ days, saying, parts are not available, and more time is required. I am regular user of Sony products since 40 years, and, never had any quality problem. My Bravia and Trinitron TVs are still working fine. Are you people really serious to customer care service, or. Simply, busy in increasing sales! WHEN WILL I GET MY ITEM? PLEASE NOTE, IN TODAY’S COMPETITIVE MARKET, THERE ARE SO MANY PLAYERS AND ITS NOT BE SURPRISING TO SEE WHEN SONY WILL SOON LOOSING BUSINESS TO OTHERS. R.P.MARWAHA Flat No.101, Tower No.2, UNITECH HEIGHTS, Plot no. GH 05, Sector CHI III, Adjacent to ICON APPARTMENTS, Opposite: JAL VAYU VIHAR, Greater Noida, Pin- 201301, Distt. G.B.Nagar Uttar Pardesh, India. Phone: 9911566844

Sony India customer support has been notified about the posted complaint.

Aug 18, 2014

Updated by rajindermarwaha Monday, August 18, 2014,
Dear Sir,
I am really pained to notice the deterioration of Sony consumer products over the years.
I bought Sony Home Theater- model DAV DZ 340K, SERIAL NO. 6177222. This was bought little over than one year. I t stopped working. I made complaint to Sony on toll free. The complaint no. given was ID 20081517 on 20/07/2014 at 5.49pm. NRI Electronics, Ghaziabad, was assigned the repair job. Their representative visited ON 23RD July, since, he could not repair it, and he took the theater for repair at the workshop. I was told that it will be repaired in 2/3 days.
Its more than a month now, I am given calls every ¾ days, saying, parts are not available, and more time is required.
I am regular user of Sony products since 40 years, and, never had any quality problem. My Bravia and Trinitron TVs are still working fine.
Are you people really serious to customer care service, or. Simply, busy in increasing sales!
WHEN WILL I GET MY ITEM?
PLEASE NOTE, IN TODAY’S COMPETITIVE MARKET, THERE ARE SO MANY PLAYERS AND ITS NOT BE SURPRISING TO SEE WHEN SONY WILL SOON LOOSING BUSINESS TO OTHERS.
R.P.MARWAHA
Flat No.101, Tower No.2, UNITECH HEIGHTS, Plot no. GH 05, Sector CHI III,
Adjacent to ICON APPARTMENTS,
Opposite: JAL VAYU VIHAR, Greater Noida,
Pin- 201301, Distt. G.B.Nagar
Uttar Pardesh, India.
Phone: [protected]

Aug 18, 2014

Updated by rajindermarwaha Monday, August 18, 2014,
Dear Sir,
I am really pained to notice the deterioration of Sony consumer products over the years.
I bought Sony Home Theater- model DAV DZ 340K, SERIAL NO. 6177222. This was bought little over than one year. I t stopped working. I made complaint to Sony on toll free. The complaint no. given was ID 20081517 on 20/07/2014 at 5.49pm. NRI Electronics, Ghaziabad, was assigned the repair job. Their representative visited ON 23RD July, since, he could not repair it, and he took the theater for repair at the workshop. I was told that it will be repaired in 2/3 days.
Its more than a month now, I am given calls every ¾ days, saying, parts are not available, and more time is required.
I am regular user of Sony products since 40 years, and, never had any quality problem. My Bravia and Trinitron TVs are still working fine.
Are you people really serious to customer care service, or. Simply, busy in increasing sales!
WHEN WILL I GET MY ITEM?
PLEASE NOTE, IN TODAY’S COMPETITIVE MARKET, THERE ARE SO MANY PLAYERS AND ITS NOT BE SURPRISING TO SEE WHEN SONY WILL SOON LOOSING BUSINESS TO OTHERS.
R.P.MARWAHA
Flat No.101, Tower No.2, UNITECH HEIGHTS, Plot no. GH 05, Sector CHI III,
Adjacent to ICON APPARTMENTS,
Opposite: JAL VAYU VIHAR, Greater Noida,
Pin- 201301, Distt. G.B.Nagar
Uttar Pardesh, India.
Phone: [protected]

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Address: Gurgaon, Haryana

I purchased a sony experia mobile on 21st july 2014 from a croma store in gurgaon on urgent basis as my old mobile got damaged there on road because i cant put my phone switched off anytime as per my job so i puchased cell phone from there only but with in 20 days of puchase the problems starts occuring in mobile and i also didn't found any thing in phone what they told me about and after that when i again went to croma store to get it replaced they said they will get the same phone rectified with in a day but they cant change it and cant give any alternate option i said ok but i am leaving 40 KMs away from the store they were ready to deliever it to my home in the evening but in evening i received call from croma that they will rectify it with in a week so keep your sim card in your pocket for one week thay cant do anything. now i want my money back or my mobile replaced from sony. I dont want that phone back as i already purchased the another one. my name is robin ([protected])

Aug 14, 2020

Complaint marked as Resolved

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robin dabas

from Bengaluru, Karnataka

Aug 17, 2014

do we have any consumer policy or the company only have of there own. or we have the only policy to purchase the defevtive mobile and get it rectify from mobile centre and again start intalling the application and contacts which the service centre removed during rectification

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Address: Birbhum, West Bengal

I am from Santiniketan, West Bengal. I purchased a Sony Mobile from local (Bolpur) dealer. As the mobile could not be switched on after about a month, the dealer advised us to contact the Sony Service Centre, Durgapur which is 70 Km away. The Service Centre failed to correct the mobile and said that it is a major problem. They retained the mobile and provided a used set with single SIM-slot for our use. In view of this major problem and short period (less than 3 months) within which the mobile stopped working, I am requesting for a replacement, instead of a reconditioned set. The email exchanges and pasted below. Kindly help me out. Regards, [protected] Forwarded message[protected]From: SN Ojha <[protected]@gmail.com>To: <[protected]@network18online.com>Cc: Date: Sun, 17 Aug 2014 21:26:03 +0530Subject: Fwd: Sony Xperia Contact Center, Service Request: 1-[protected]Dear Pahredar, Will you kindly pursue this case of ill-framed policy and non-responsiveness by Sony Mobiles India.Regards, [protected] Forwarded message[protected]From: SN Ojha <[protected]@gmail.com>Date: Sun, Aug 17, 2014 at 9:18 PMSubject: Re: Sony Xperia Contact Center, Service Request: 1-[protected] To: questions.[protected]@support.sonymobile.comDear Ms Divya Srivastava, What an unresponsive company you are? Your 48 hours seems to be a mark of infinite time span! Now, I plan to go to various websites, publicity fora and complaint mechanisms to highlight your consumer grievance redressal methodology.On Thu, Aug 7, 2014 at 3:48 PM, SN Ojha <[protected]@gmail.com> wrote: Dear Ms Divya Srivastava, I have not received your response even after expiry of more than 48 hours. Will you kindly expedite the settlement by confirming that a new mobile set has been sent to my address, as below. Thanks a lot, On Tue, Aug 5, 2014 at 4:29 PM, <questions.[protected]@support.sonymobile.com> wrote: Support Sign up Software Update Dear Mr. Ojha, Greetings from Sony Xperia support. We value the importance of your concern and regret the inconvenience. As per your email, we would like to convey that we have forwarded your case to the concerned team and we are looking into it. Your email is important to us and we will do everything possible to respond to you as soon as possible. We would request you to be patient on this as we are trying our best to resolve your concern as customer satisfaction is our ultimate goal. If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.com For the latest news, information and product support please visit www.sonymobile.com/in. Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Divya SrivastavaSony Xperia Customer Services Contact Us | Legal Copyright © 2012 Sony Mobile Communications AB. All rights reserved [THREAD ID:1-P1KR76]-----Original Message----- From: [protected]@gmail.com Sent: 05/08/2014 16:20:14To: questions.[protected]@support.sonymobile.comSubject: Re: Sony Xperia Contact Center, Service Request: 1-[protected] I request that I should be provided a new mobile set with full warranty, because:1. The new set developed a snag - it could not be powered on.2. The Service Centre could not resolve the problem immediately - it was a major fault. 3. I have not been able to use the mobile which I paid for - for more than a month. The nearest service centre (Durgapur) is about 70 Km from my place (Santiniketan), I can not visit it frequently. Please provide your exact respond so that I can take it up appropriately.Ashok Vardhan On Tue, Aug 5, 2014 at 2:38 PM, <questions.[protected]@support.sonymobile.com> wrote: Greetings from Sony Xperia Support. Your query has been registered and the reference number is 1-[protected].We will endeavor to respond to your query within next 48 hours. For future emails concerning this case please include the following line in the message subject field: 1-[protected] Please do not respond to this mail since it will not be delivered to any recipient. Alternatively, if you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun). Thank you for contacting Sony Xperia Support.Always looking to serve you better.Kind Regards, Sony Mobile Customer Support Please visit www.sonymobile.com/in for the latest news and updates on Sony Xperia productions.Does your mobile phone have the latest software? Check and update now using the Sony Update Service on www.sonymobile.com/update [THREAD ID: 1-P1KR76]-- -- Dr SN Ojha, Head of Computer Centre, Visva-Bharati, Santiniketan 731235, West Bengal, India डॉ श्री नारायण ओझा, प्रमुख, कम्प्यूटर केन्द्र, विश्व भारती (केन्द्रीय विश्वविद्यालय), शान्तिनिकेतन ७३१२३५, पश्चिम बंगाल, भारतवर्ष Tel:+[protected]O) / 262307(R) /[protected]दूरभास : +९१ ३४६३ २६१४९६ (कार्य) / २६२३०७ (गृ) / ९४३४०३४४९८ Fax:+[protected]/261156/262672 फैक्स : +९१ ३४६३ २६१४९६ / २६११५६ / २६२६७२

Aug 14, 2020

Complaint marked as Resolved

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S

SNOjha

from Kolkata, West Bengal

Sep 14, 2015

Sony service is extremely poor - of course, you will find some service support in neighbouring cities.

On the other hand, my purchase of Oplus Xonphone 5 from Snapdeal seems to be complete fraud - the touch screen of phone stopped working in about 7-8 months and both Snapdeal and Oplus have repeatedly evaded the provision of after-sales service and support. The poor quality of product and support is now beyond doubt!

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Xperia ZR is having lots of issues & my phone has been replaced twice already . Sony service center Media enterpirses Shop No 1 Rakhi Apartment, Near Sarvesh Hall Dombivali 421201 is giving pathetic service. My phones warranty is about to expire & as per warranty document on company website I am suppose to get 90 days extended warranty since my phone is replaced .When I tried to reach out to Sony contact center the guy named amit kumar requested me to post on facebook to get further help on this matter . Ticket ID [protected] When I went to collect my replaced phone on second occasion in service center before even taking that new phone in my hand I noticed that touch is having problem again n I had to resubmit phone to service center without even taking it in my hand . New ticket ID is [protected] .

Sony India customer support has been notified about the posted complaint.

Aug 19, 2014

Updated by Mandar Athavale Whats the status on this??

My name is Mandar I had purchases Xperia ZR in August 2013 . Phone had touch screen & battery issue in May 2014 . I submitted phone to Sony service center & I got replacement of the phone refurbished Brand new phone . In July 2014 I had same issue & I resubmitted phone to sony service center Media enterpirses Shop No 1 Rakhi Apartment, Near Sarvesh Hall Dombivali 421201 which is pathetic in its service compare to Ghatkopar Branch .

Since my warranty is about to expire on 23rd August 2014 I have been requesting Sony service center & contact center to give me extended warranty of 90 days for the repaired part or for refurbished phone if they replace it . I had to argue with 10 different people to get 90 days warranty & finally they requested me to collect my swap phone after which they will sent me email for 90 days warranty .

I do not understand that when it's clearly written on warranty document which I got with phone & Sony website is well that

"If Sony repairs or replaces the Product, the repair for the
defect concerned, or the replaced Product shall be
warranted for the remaining time of the original warranty
period or for ninety (90) days from the date of repair,
whichever is longer. Repair or replacement may involve the
use of functionally equivalent reconditioned units. Replaced
parts or components will become the property of Sony "

Why it is so tough for your staff to understand simple English written above .

After all this when I went on to collect my swap phone for the 2nd time & guess what that phone was having lots of issue with its touch screen . I had to return phone to service center in 5 mintues & while doing that also I had to waste my 1 hour to convince Mr. Aamir from service center & Mr. Jitendra from contact center . This is pathetic service from sony. How can you provide me with such phone especially when My phone is already replaced twice . Again I had to submit that phone & new ticket ID for the same is T-[protected] ... I need refund for this refund of 30000 & 2000 for extended warranty which i purchased from Kroma.

Rahul Sharma ( Contact center ), Rudra Patil, Dhananjay, Amit Kumar & service center guy Aamir all of them are not able to help me at all. As per them sony will decide what needs to be done. I don't know for who these guys are working for . They don't have common sense they do not understand simple english, they argue with customer without any reason . They requested me to post on facebook & social media if I have problem with Sony services .

It's really disappointing that I have been Loyal customer of Sony & promoting you since 2004 almost 10 years & I am getting such a pathetic service for being loyal . I have wasted my 2 months talking to your staff who are as good as mental torture . Every time I call them I had to start from the basic .

I had to suffer through all this because I paid 30000 to use Sony smartphone .

I just need refund for my phone or any other model with market price on 30000 as of Aug 2014 .

Hoping for positive feedback on this .

Mandar Athavale
[protected]

From: [protected]@hotmail.com
To: questions.[protected]@support.sonymobile.com
Subject: RE: Sony Xperia Contact Center, Service Request: 1-[protected]
Date: Tue, 19 Aug 2014 06:53:25 +0530

Hello Shefali,

If you go through your warranty document for smartphone you can see the below statement . My phone is under warranty till 23rd August .

If Sony repairs or replaces the Product, the repair for the
defect concerned, or the replaced Product shall be
warranted for the remaining time of the original warranty
period or for ninety (90) days from the date of repair,
whichever is longer. Repair or replacement may involve the
use of functionally equivalent reconditioned units. Replaced
parts or components will become the property of Sony

If you understand English then please let me know why you can not provide me with extended warranty .

Thanks,
Mandar Athavale
[protected]

Date: Mon, 18 Aug 2014 13:53:18 +0200
From: questions.[protected]@support.sonymobile.com
Subject: Sony Xperia Contact Center, Service Request: 1-[protected]
To: [protected]@hotmail.com

Sony Mobile

Support Sign up Software Update

Dear Mr. Athavale,

Greetings from Sony Xperia support.

We value the importance of your concern.

In response to your query, we would like to inform you that as per our records your handset is currently under process and the relevant department are working on the same to resolve it as soon as possible.
we seek your kind cooperation in the interim.
Persuant to your request foe warranty extension we would like to inform you that Sony does not provide any warranty extension.
Hence, we regret that we are unable to comply with your request to extend the warranty and seek apologies for our inability to assist you in this regard.
If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.com
For the latest news, information and product support please visit www.sonymobile.com/in

Thank you for contacting Sony Xperia Support.

Always looking to serve you better.

Kind Regards,
Shefali Dixit

Sony Xperia Customer Services

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Address: Vadodara, Gujarat

Hello, I got my Xperia z2 in may '14. Within a few days.. The charging cover attached to my phone was detached from the phone. I went to your service centre in Vadodara (Gujarat). They told me to go to Ahmedabad and subsubmit my phone in order to get the charger cover attached. After purchasing a phone worth 45000 I am being told to go to ahmedabad for such stuff. I was expecting a door step service. Rather I get such reply from.your end. No person would be free to go ahmedabad and.also bear such expenses. I[censored] are ready to bear my.flight expenses and my.per day other cost.. I would be ready. Kindly look in the matter and help me resolve my problem as soon as possible. Expecting a quick response

Sony India customer support has been notified about the posted complaint.

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