Sony India Complaints & Reviews

Sir, I, abhay Kumar srivastava, bought Sony LED tv, the purchase details r as follows- (a) model - KDL - 40EX520 SER NO. 2421660 (b) Date of purchase 19 Feb 2011 (c) dealer - variety hall agencies, tulsi mall, mount road, Coonoor, near ooty - 643102 2. The LED panel went defective in Jan 2012 and was replaced under warranty on 10-04-12 at Visakhapatnam (job card no. HS[protected], BY SS Agencies, Visakhapatnam(contact details [protected]/[protected]). 3. The replaced LED screen also went defective and was replaced again on[protected]invoice no. J2/FY12-05/000341 Dated 26-05-12, by SS Agencies, Visakhapatnam). 4. Again my tv has developed the same defect on 27-06-14 at Mumbai ( complaint reported vide Sony request no. 19778024,[protected] and 19953578.). The service engineer from your Authorized Service Centre M/s. Aar Vee Infoservices recommended replacement of LED panel with a repair estimate of Rs. 21, 257/-. 5. My grievance is that why a High Quality Sony tv worth RS 70000 go bad every year. Yes, its a electronic eqpt and hence could fail. My question is why the same component goes bad every time even after replacement. I suspect the the quality of replaced component and my specific piece of tv is of substandard quality. I request the company to re-look into the recurrent defect of ny TV and carry out a detailed technical analysis and audit. It is a clear cut case of POOR QUALITY product and i want my tv be repaired / replaced free of cost. It is requested that following information be provided to us:- (a) Details of total nos. of KDL - 40EX520 SOLD FROM 19 feb 2011 till todate. (b) Total nos. of complaints regarding LED panel failure during the above mentioned period. (c) LOT No. of REPLACED LED panel in my case and total nos. of LED panel FAILURES in the same lot from Jan 2012 till to date. 6. I would also like put on record the telephonic communication with following Sony Representatives, whose sole point of argument is based only on the financial expenditure likely to be incurred by Sony Coy in getting my TV repaired by the coy. These gentlemen are not willing to accept that my TV has turned out to be a rogue piece of equipment and needs replacement:- (a) Mr Allwyn Buthello ([protected]) - Officer-Customer Relation – West (b) Mr Rawal ([protected]) - Technical Head - West (c) Ms Reema Parvi - Officer -Sony Service Centre M/s. Aar Vee Infoservices 7. As a customer i am very aggreived with the Sony company's attitude in handling my UNIQUE sequence of recurrent defect. Regards Abhay Kumar srivastava B 19, NOFRA, Near RC Church, colaba Mumbai 400 005 Mob [protected]/ [protected] /[protected] email [protected]@gmail. com [protected]@sify.com Awaiting for suitable action,

Hello sir/madam as you told me that visit the service center. when i go there and collect my phone the problem of my phone is as it is. and when i told them that the prob of network is still not complete they ( Mr ASHOK ) miss behave with me the told me that go to consumer court, high court, supreme court do what you can do we will not do anything. do what you can do. so please help me other wise i have no option i will go to consumer court. there is clearly written on job sheet that the prob is network and the still didn't check about network and they change the loud speaker. what the want to prove that the customer is mad, customer cant do anything, now see whatt i can do. if you can do something about this so please help me. if you cant help me then i have no option. i want to remind you again that the prob of my ph is network not loudspeaker, and the change the loudspeaker but the network prob is still as it is. i want to complaint against N.R.I ELECTRONICS please raise the complaint number for miss behave with me in public. Manish Gautam [protected]

SIR, I have purchased sony xperia z2 on this 28 july iin sony store. this is very good mobile in india .but my mobile is heating (warm) in back side playing game, use data, & wifi, ... my mobile model no. D6502 My question is can i ask for replacement of my mobile? I want my mobile to be replaced. Can you suggest me whats the process is? Thanks in advance,

Dear Sir/Mam, It is disappointing and painful for me to write complain against Such Branded Company. I am one of the prominent customer of your reputed Organization having Laptop, Television, Camera etc all of Sony brand. But Camera (Model No- DSC-WX200/SCE[protected] which I bought last year in the month of September got damaged (LCD broken and camera switch broken) though I argued with Sony service centre that it is not physically damaged since uper cover was intact and internal LCD got damaged which was declared Physical damage by Service centre, even though there was not even a single scratch on the camera still it was declared as Physical damage. I accepted the same and submitted my Camera for maintenance at Sony Service Centre on dated 12 July 14 at Happy Care Services Nayapalli, Bhubaneswar Odisha and was assured that it will be rectified soon.Surprisingly no response I got from Service centre even till today. I enquired the same on around 25 July and got the reply that they will get back to me within half an hour but still I am waiting for that half an hour. Today morning at around 10:30 am, I again tried but all phone numbers were found switch off. I am writing this complain after so many try since I live in Jharsuguda Odisha and it is not possible for me to go again and again to BBSR to see them personally. Such type of Service from SONY was not expected and it s forcing me to rethink in future to purchase any product from SONY. Hope for positive response from your side. Regards, Amit Kumar Pandey Assistant Manager- Human Resources Sesa Sterlite Ltd Jharsuguda Odisha 768202 Mob No- [protected] Email Id- amit.[protected]@gmail.com

Hi all I brought a Sony Led of 70k from Croma Bangalore in Nov 2013. Bill- SLF02A[protected]. I am facing sound issue from starting have raised many complain (BON290414FS00003 and new one BON060714FS00002 and BON240714FS00020 ) but no solutions. Croma raised many complain with Sony Noida service center (SR[protected] no solution provided by Sony they replaced the board still same sound issue is there this all going last one month. Closed the complaint without confirm with me . I did a big mistake to buy Sony product. No Service after sell they are very unprofessional. I got cheated but suggest other to keep away and do not buy sony product. They don’t care customer after sold the product. The language service center/Engineer was using are very ruff. Keep it up your 3rd class customer service and lost your customer.Sony India not worth to busy any product.

Description of item: Sony smart phone – M2 Dear, I bought (Sony – M2 mobile) from you (through authorised dealer – Hotspot India) at a cost of 21, 000/-, which included headset charges and insurance. I paid by (Credit card). The Consumer Protection Regulations 2000 (as amended) state that I am entitled to a cooling-off period of seven working days in which to return goods, commencing the working day after the day on which they were received. When i was walked up at service centre for receiving my headset then your representative at there was committed to me that you will get your headset within coming next week but i was telling by her that need to wait for 7- 10 working days maximum for receiving your item. She was given me DOA job sheet for collecting the same. I am, therefore, returning the (Sony – M2 mobile) to you and cancelling my dealing. Please arrange to refund my money as soon as possible. I really fed-up with your service and not satisfied actually. It’s a big time waste on sony now a days and quality and support has degraded all of sudden.

sir, my name is sahil and i have comlaint againt my mobile set.Recently i bought sony xperia dual M but i am not able to access my internet banking of any bank.but my internet banking is working on other mobile and personal computer.i have also call to sony customer care but they didnt gave me a desirable answer. now i dont know wheather the problem is in my set or in all sony xperia dual M.so kindly solve my problem as soon as possible.my contact no is [protected]

I reached sony service center(lajpat nagar-E17) at 5pm and asked for token. Girl sitting at counter refused to give me token bec time was limited and 10 custoner were waiting. She said service center open till 6pm but the notice outside says iits opopen till 7pm. On insisting she gave the token. That too very rudely. I dnt expect this kind of behaviour from Sony. And just to repair xperia Z2 charger cover(cover that keep the charging port and sim port covered) they are asking 7 days. R u kidding me. 7 days sony??? Hv u ever compare ur servixes with samsung. Please do tht and u will knw your position. Just making high end phone is not it. U shld maintain ur standard. I m highly disappointed.

Dear concern, I had given my mobile on 26th july 2014 to the sony service center (J.P Electronics) in vaishali, ghaziabad, But still i am waiting for my mobile back. my mobile have bad signal problem and it is in warranty period. my job no is - W[protected] ticket id - [protected] Regards, Ashish Dutta [protected]

TV complaint started in May14. not resolved as of now. Since the Vashi service centre which is a third party service center the approach n service were highly unprofessional, i requested for a service from any other authorised service center. Sony not responding. I surely recommend with this experience not to buy Sony products as neither the quality nor the service are up to the set standards/ expectations.

Please note that I had given my Sony Xperia Z phone on 3rd July, Job No.W[protected], to your authorised service centre, AROMA INSTANT SERVICES.I bought it on 1/2/2014 with the M.R.P of 35000/-. There was problem in its Wifi and Mic and is under ADP. After its inspection the service center told me that they are going to replace it under ADP. Please note that till now i have not received my cell once and every time I go there I am given next weeks date. I have provided every proof four times till now .13 days before I submitted my last proof and but when I visited yesterday, They said "Sorry we didn't received any proof from your side" and after searching it for 5min ..they found it in their own cabin .Finally my precious 13 days are wasted again.Today its 30th day and they haven't given the phone yet. Today I called them up.. a lady picked up the call. She told to wait for next 25 days due to lack of Xperia Z ... I kindly request you to replace my phone.

I brought a Sony VAIO SVF15212SNB-IN5 on 1-5-2014 from authorised dealer SARGAM Electronics S/N 0007904. I purchased it because SONY is branded company which assured great performance but the reality is truly opposite. The Laptop create problem from the very beginning. Laptop hangs at the regular interval and also it shows slow performance. I am truly dissatisfied with the performance of the company. I am sorry to say but It is really wastage of money of investing on Sony VAIO. I hope that you take my problem seriously and solve it as soon as possible.

I've visited your service center thrice and have 2 job sheets as well, 3rd time they said this will heat much more than what I was complaining. When I told this the way to speak with customers he said we will not entertain your request and when told will complaint he said nothing will happen. Same thing is reflecting, after couple of months I'd registered this case and today you are replying.I'm going to registered a complaint under consumer court as not getting satisfied answer. Also I'll discourage people to buy Sony products as its a pathetic brand where it's not listening to customer voice. Regards Puneet

HI Sir/ Madam

I am Mr Siddhartha Potti, I am terribly upset with your Sony Laptop Product which I bought 10months back.

As I said I am really upset with your product with two instance occurred in two weeks.

As 2 weeks before all of the sudden my laptop dint get on and spoke to your service center and took my laptop to Sony Service Centre in Kormagal Banagalore, which they sorted my issue and got my laptop.

And not today I.e on 01Aug2014 I am facing the same issue again.

So Sir/Madam can you please change my product and give me new one with all my data which was present in my laptop as i couldnt run to you service centers every 2 weeks and also please I need same model which I had problem with.

HOPE YOU UNDERSTAND CUSTOMER FEELINGS.

Thanks & Regards

Siddhartha Potti.
[protected], [protected]
Siddhartha.[protected]@gmail.com

Hello Sir/Ma'am, I purchased a Sony Xperia ZL mobile on 15 Jan 2014 and after 7 days it started creating some charging problem then I went to service center, at that time they replaced the handset with a new one. Now after about 6 months I faced the same problem with this handset. I went to service center and they said that we can not repair this so we will keep this and will give you another handset. Then they said that Xperia ZL is not available so you will be getting Xperia Z and I agreed to them. They asked me it will take 7 to 10 days to process this, then I went to service center after 7 days, there I came to know that the company is giving me a refurbished handset not the new one. I refused to accept that and asked them to give a new handset or repair my handset. Then they said this is not possible you will be getting a refurbished handset only. Then I asked them to show me this thing in the warranty policy of Sony Xperia mobile, they told me that you can talk to customer support as well this is our policy we can not give new handset. After that I checked the warranty policy on the Sony Xperia website and it was clearly mentioned "THERE ARE NO EXPRESS WARRANTIES, WHETHER WRITTEN OR ORAL, OTHER THAN THIS LIMITED WARRANTY." It's been more than 15 days, I have talked to customer support as well and they are not accepting it. Please help me in resolving this matter. Thanks & Regards, Sandeep

Hi, This is regarding my sony vaio svf14a15 laptop which was under onsite warranty. Right aero keycap of my laptop was removed so I called to customer care on 10 July 2014 and they redirect me to service center. On same day I visited to service center and they said please come to our office after 6-7 days right now part is not available we will change the key cap once it will be available.So I visited on 18th july again and they said right now your laptop is out of warranty and we will do replacement of part on chargeable basis so I said what will be the charges they said Rs13500 I have few points- 1- When my laptop was under onsite warranty why customer care people redirect me to service center. 2- First Day when I visited to service center they said key cap is not available and on 18 they said whole keyboard needs to be changed. 3- Why they misguided me . SN. of my laptop is [protected]

I had given my mobile to sony authorized service centre on 13/06/14 at vellore(paragon enterprises)...till now my mobile not serviced...they prank me to come to service centre and saying some un valuable reasion everytime...its shame to sony service centre...they are saying that mobile is in delhi...later chennai again delhi and so...poor service inn sony i didnt xpect this...please take necessary acton within 3 days and want my mobile back...please take action and help me out...i had everything proof and job sheet for the date and so...they had given manual job sheet... contacct me asap [protected]

I purchased a KDL-40CX520 T.V. from Middle East and brought to India. After one year the said TV had a complaint auto power off. I gave the TV to the Sony authorized service center kottayam(Madonna) and they told me that it was due to mistake of mother board. They told the repair cost around 10500. I emailed to the Sony customer support team and they replied that what service center said was correct. I authorize them to change the mother board. After two weeks they gave me the serviced TV. But unfortunately when I reached home and watching TV on the first day auto power off is again repeated at various intervals .I phoned the service center about the same matter and they replied to bring back the TV to service center. I carried the TV to the same service center and they after one day said TV is perfect .Again I took it back to home .The same complaint affected me. I again called to service center and they said it was due to my homes electric supply mistake. I told them that a Sony 32 inch TV and a very old Sony Brava are working in my home without any complaint and how should this? From their comment a second thought I tested the said TV in my wife house also. There also the same complaint repeated. Again I gave the TV to the same service center and waited for one month and there was no intimation from the service center .I again reached the service center for taking the TV and at that time they said the complaint was due to some electrical component inside the TV and they have ordered for the spare part. So it is clear that there are mistakes Please compensate the cost of mother board is Rs.10500 and transportation expense Rs., 4000 occurred . Please consider this as a notice and awaiting for your action Thanking you Advocate Saju kunnath, Teekoy, Kottayam, Kerala, India.

My name is Nilesh mudaliar.i had logged a complaint with sony regarding the LED problem on 15th july.my complaint number is 19986962 i was being told that the issue will be solved in 3 days.After 3 days i was told it will take more 7 days for the issue to get solved.even after completion of 7 days i was given a fake promise that the issue will be solved shortly.it has been more than 15 days now and no one has contacted me regarding this issue.my product is still under warranty with an extension of 2 yrs.i have sent them mails but no positive response from the other side. nilesh mudaliar nilesh.[protected]@gmail.com

Voice getting disconnected while talking over a call.. Got replacemnt from company over the doa set. But agaon same problem persists .

Its a big time waste on sony now a days. Quality and support has degraded all of sudden.

I wish not to buy a sony phone or its products in future . Also i speak to my relatives and friends not to go for these products ever.


All i left with is a consumer caurt complaint. If sony has to say something, please look after your suppport .