Sony India Complaints & Reviews

i bought my 32 inch TV from kannur, kerala, on[protected] .these 3 years TV IS WORKING IN GOOD CONDITION, now 2 week before a small bubble type patches formed on the monotor, and the picture was blurred, day by day these bubbles were increased and formed allmost entire portion of the monitor, now it is not able to watch any programme, please do neceassary action at an early date.i expect an early and positive reply from you. the authorised agents from kannur inspected and reported The Job No:is j 41634002

Hi, I have Sony Xperia C and its display was cracked. no one answer me properly of its display rate. so please give me proper rate of its display. in anand sony center they say 9000 rate of sony xperia Z display and also he say that Sony Xperia C display rate is also same. How could it would be possible??????? xperia Z and Xperia C are different model so how their display rate should be same. then i call baroda sony center they say me that Xperia C display rate is 10, 000... so please give me proper rate of Xperia C display

Refer to my complaints regarding Sony LED Bravia tv as registered vide ur customer care with following reference nos. :- (a[protected] (b[protected] (c[protected]. Sir, I, abhay Kumar srivastava, bought Sony LED tv, the purchase details r as follows- (a) model - KDL - 40EX520 SER NO. 2421660 (b) Date of purchase 19 Feb 2011 (c) dealer - variety hall agencies, tulsi mall, mount road, Coonoor, near ooty - 643102 2. The LED panel went defective in Jan 2012 and was replaced under warranty on 10-04-12 at Visakhapatnam (job card no. HS[protected], BY SS Agencies, Visakhapatnam(contact details [protected]/[protected]). 3. The replaced LED screen also went defective and was replaced again on[protected]invoice no. J2/FY12-05/000341 Dated 26-05-12, by SS Agencies, Visakhapatnam). 4. Again my tv has developed the same defect on 27-06-14 at Mumbai ( complaint reported vide Sony request no. 19778024,[protected] and 19953578.). The service engineer from your Authorized Service Centre M/s. Aar Vee Infoservices recommended replacement of LED panel with a repair estimate of Rs. 21, 257/-. 5. My grievance is that why a High Quality Sony tv worth RS 70000 go bad every year. Yes, its a electronic eqpt and hence could fail. My question is why the same component goes bad every time even after replacement. I suspect the the quality of replaced component and my specific piece of tv is of substandard quality. I request the company to re-look into the recurrent defect of ny TV and carry out a detailed technical analysis and audit. It is a clear cut case of POOR QUALITY product and i want my tv be repaired / replaced free of cost. It is requested that following information be provided to us:- (a) Details of total nos. of KDL - 40EX520 SOLD FROM 19 feb 2011 till todate. (b) Total nos. of complaints regarding LED panel failure during the above mentioned period. (c) LOT No. of REPLACED LED panel in my case and total nos. of LED panel FAILURES in the same lot from Jan 2012 till to date. 6. I would also like put on record the telephonic communication with following Sony Representatives, whose sole point of argument is based only on the financial expenditure likely to be incurred by Sony Coy in getting my TV repaired by the coy. These gentlemen are not willing to accept that my TV has turned out to be a rogue piece of equipment and needs replacement:- (a) Mr Allwyn Buthello ([protected]) - Officer-Customer Relation – West (b) Mr Rawal ([protected]) - Technical Head - West (c) Ms Reema Parvi - Officer -Sony Service Centre M/s. Aar Vee Infoservices 7. As a customer i am very aggreived with the Sony company's attitude in handling my UNIQUE sequence of recurrent defect. Regards Abhay Kumar srivastava B 19, NOFRA, Near RC Church, colaba Mumbai 400 005 Mob [protected]/ [protected] /[protected] email [protected]@gmail. com [protected]@sify.com Awaiting for suitable action,

Hi, I broke my sony xperia M2 dual on July 4th 2014. It's 28th of July and I have not received a single detail about my phone. I have given my phone to get repaired in Ramphal Chowk Sony service center. You can pull out my details with my phone number i.e. [protected]. Since then day I gave my phone to them they have been very lenient about it. for the first 15 days there was no update about my phone. They were not responding to my calls. Once they did they spoke to me rudely. Sony itself is a big brand name and with such pathetic service given by negligent people are ruining its reputation. I just want to say that this should not happen as customers feel helpless.

I Have Bought Sony Xperia E1 D2005 on May 2014.Sice Then It keeps on Restarting again and again either i'm Receiving a call r at any stage.Now its Just Stopped Working. Each time when i'm Trying to Switch it On.It Just Keeps on Moving in a Loop only Vibrates and Not Giving any Display. within the Period of Three Months its Giving so Much Problems Then How Can Somebody Trust on This Product.So i Request you to Kindly Replace the Handset.

I am extremely sorry to say that I had lodge a complaint against my mobile model T2 this mobile has been send to ypur service centre 15 days ago but still not rectified and no proper reply from your service centre . I was told that the motherboard o//f my T2 mobile is faulty and has to be changed.I would request you to kindly replace my set as it was purchased on 28/05/2014 and the mother board is faulty so kindly replace my mobile set.

Bought a Sony Xperia Z1 Compact on 2nd April, 2014 ...Had all flaps covered when it accidentally came in contact of water. Still water managed to enter the device. When I went to the Sony Authorized Service centre in my area, Mumbai, they told that I cannot claim my Accidental Damage Protection. Even after I requested many times to log the incident under Accidental Damage Protection, they refused to log it under Accidental Damage Protection... What is the use of providing Accidental Damage Protection while purchasing the phone then? My Ticket ID and Phone's Job ID for your reference: Ticket ID: [protected] Job ID: W[protected] I need a response please. Urgently.

mera mobile xperia z work nahi kar raha due to software issue mobile warranty me hia but servce ceter wale usse out of warranty bata arhe hia scratch ke wajh se . phn repair bhi nah hota . is condition m mera phn thk na kar rahe na replace kar rahe hia iski cost 33000 plz help me

Hi, Need a help. I have Sony Xperia c less then one year. And the display of the phone was cracked but the touch is working. So I went to Sony center in vidhya nagar, they not even see the phone properly and say that it's cost of 9000. And not give me proper answer. I don't think that it's cost is that much high... Please guide me properly... Email me on sweet16.[protected]@gmail.com

I purchased Sony Xperia Z on 10th Feb 2014 and now the mobile is not recognizing my charger and usb. I went to sony authorized show room near yelahanka bangalore and they told me that it cannot be repaired and I have to pay 50% of the amount for replacing the same, that to in the warranty period and less than 5 months. They are not ready to check it also, I believe this is obviously a defective piece, Please rectify Anu P [protected]@gmail.com

Dear Sir, This is to inform to you that my digital camera Model:DSC W630 is not working properly so I have contact to your surat, Gujarat Centre but they can not able to service the same hence I wanted to send to your NEW DELHI centre for further checking.Kindly do needful in this regards.I am sending the same to you within 2 to 3 working days.I also talk to your Toll free number today. Regards, PATEL RAKESHBHAI NAGINBHAI. [protected]

sir, i have bought sony xperia c a few months back in November.it started troubling.it hanged simultaneously .I visited an authorised service centre SREE BALAJI ELECTRONICS, 1-1-214/A, ANDHRABANK LANE, CHIKKADPALLY, HYDERABAD. a job sheet was given with number - w[protected] and mobile IMEI no-[protected]. service men said problem is of mother board and would be replaced within a week .the next visit he said the board is bent and my claim for sony warranty is not acceptable . i request u to solve my problem and get my board replaced as soon as possible mobile no-[protected] [protected]

Dear Sir/Madam,
Please note that i had given my Sony Xperia ST27i phone on 5th July, Job No.W[protected], to your authorised service centre, Service Point at District Centre, Janakpuri, Delhi-58. I was told that the phone could not be repaired and shall have be to replaced at a cost of Rs.6247/- and shall take 7 days for the same. i agreed and paid Rs.500/ as advance for the same.Please note that till now i have not received the cell and every time i call up i am given next weeks date. Noe the new date is next week Wednesday 30th July. Please note that i am really fed up with this Sony Mobile and the service levels.This would be me 5th or 6th visit for repair work.Please note that when i had bought this phone on 8-8-2012...it had problems as its cell lock sensor was not working and every time you keep the phone on your ear the call used to get disconnected. Some how the phone was replaced by the vendor from where i had bought since i buy other phones also from them but the problem persisted with the new phone as well and i had to live with that problem after going to the service centre and they formatting and doing some job but could not cure the problem. Today again i have an issue and i am feeling harassed and handicapped in spite of spending 19, 500 on the phone and again spending another 6247/- . request if some one can call me and address my concerns at the earliest without further delay. regds, Puneet

I have the Sony laptop but it having some hard disk problem last 4 months. By diagnosing the error, hard disk creates some voice on booting time. also having hang problem is there. the some specification of my laptop as below. Laptop Model No- SONY VAIO f-15213. SR NO- *[protected]*

Hi, I am having a Sony Xperia C mobile. Overall quality and performance of this mobile is good, and I am satisfied with it, except the concern of sudden death. It suddenly gets switched off anytime and does not gets On. I have also visited the Sony Service Center 5 times, but still the problem persists. The Service Center executive make the problem gone just for sometime. After a couple of weeks it again creates the same trouble. The date of purchase of this mobile is "2nd Of March, 2014". Its just about 4 months only after purchasing and it has been submitted in service center several times, I am bearing the loss of my data everytime whenever it goes to the service center. I just want my mobile to be replaced with a brand new set with no manufacturing defect. I am attaching the job sheet of the service center. A line in response would be appreciated.

i submitted my mobile on date 2nd july but sum technically problem approvel is rejected on date is 5th. again i submitted my id proof on date 9th july till 9th of july to 24th of july no action perform to nri service center ghajiyabad, xperia center.. regarding to this totaly make fool to public... and this center not send approvel to the main deaartment till 9th july to 24 july...

I purchased a Sony mobile. It started giving problem from the day I purchased it. It was submitted to service centre several times after few days of purchasing. This means the mobile was having some manufacturing defects and needs to be replaced for which I asked them continuously but they never paid attention to it. The service centre employees never replaced the mobile and always repaired it for temporary use. As result the mobile failed to work properly and remained in service centre for most of the time when it was in warranty period. Now when the warranty period expired, the service centre guys are saying that my motherboard is faulty and needs to be replaced which costs around 5.5k . My question is that why my handset was not replaced when it was in warranty period. Because it was repeatedly giving problem from the day of purchasing, it means there was serious problem with mobile but they never sorted it out seriously. And when I am complaining to their customer care they are just playing the game of sending and receiving emails and nobody is trying to solve the problem.

SIR, I HAVE PURCHASED SONY VAIO E SREIES LAPTOP 15126CN/BLACK ON 18/02/13 FROM Sony Exclusive.. After 10 (19/12/13) months my display automaticaly get damaged..i dont know how it happnd...i get it to the sony service center and they told display need to change they changed display (with in warranty Period) but i didnt get any warranty claim..they told me some reasons it cannot get warranty or something (really i didnt understand it)..i fully paid the display amount...After that (4 & half month) (29/04/2014)Again display is not working..get it to the service center and they told display and board problem they will check it again and call me... after that there is no response from there...i'm really fedup... why your product is like this ??..in my home lcd, , walkman..everything is sony..we have belief in sony products but now.. really sad.. Service Centre Address : MADONNA SALES & SERVICE MC/VIII/1514 413A SOUPARNIKA KADAPAKADA JN. KOLLAM - 691008 T:[protected] Job No : J40870566 Today (24/07/2014)i call to service center and they told they send my warrnty Card and bill to sony Main company or Something and then they rejected it... so they requested to pay Rupees : 18650.. what should i do ?

I am extremely distressed with the support given by Sony India. I purchased the FS 700 in September 2013. When I tested the camera and verbally told you that the viewfinder extender tube had a problem, you promised to solve the issue within a month. In good faith and with a lot of patience and subsequent verbal and email reminders, I have waited for you to keep up your promise. I am unable to use the equipment as promised by you and sony India, till now. All my clients using the same has the issue in judging the colors as the rainbow color aberration is really distracting, inspite of complaining about the camera and my investment is stuck for the past 10 months. I am incurring a loss financially and my reputation in the market is at stake. Being a small company this investment is huge for me and I have undertaken a loan for this purchase. The faulty equipment and callous attitude in customer service by sony for the past 10 months is putting my business at stake. I know that if it was a bigger studio you would have solved the problem immediately or given an alternative. If this problem is not solved immediately I will have to take legal recourse as advised by my consultants. inthe mean time i shall post this issue to all the people who are keen on investing in any of the sony professional products to vent out my anger, atleast now treat this as immediate and solve it as promised else i have to file in the consumer court aswell.Thanks & RegardsSrikanth SHwww.grasshopperproductions.co.inMobile: [protected]

Dear Sony Team, This is to apprise you i bought Sony Home Audio System Shake 66 D. I registered this Demo request on 20th asked me to wait 2 days. then i again called customer care of SONY they stated there is no such request noted they again noted the request with request no 20114989. Representative visited on[protected]. the guy was not trained for this model to give the demo. he asked to wait or contact SONY INDIA to arrange visit from their end for this new model DEMO. I Spent 66000 for this product i am not getting DEMO even, i don't know what will happen if opt for after sale service. Thanks, Varun [protected]