Sony India Complaints & Reviews

This is most disheartening to understand that the after sales Service of Sony & its dealer network in Baroda is very much pathetic & dormant.

The mobile phone Xperia Z which I had given for replacement is yet not given to me. The first dealer named Accel Front line Ltd with whom the complaint was lodged had made all sorts of mess in logging the complaint with parent company Sony.

Once the instrument was replaced due to problem in display circuit which was not replaced in ADP having job sheet number W[protected] dated 14th July 14 with IMEI no. [protected].

However, while using this instrument it fell off from my hand in an accident resulting back panel got damaged immediately I rushed to Sony service centre & deposited my mobile for replacement under ADP.

The instrument was sent to head quarter for approval, however, the approval was upheld however later on the approval was quashed due to activation date 2/1/2014.

The phone was purchased in 28th April 2014. Since the activation was misquoted as 2/1/2014, your 1st dealer Accel front line Ltd had committed all kinds of blunders in preparing job sheet which contained wrong information including the purchase bill of Xperia TIPO but my instrument model is Xperia Z.

This I came to know only when I approached Parsha Service an another dealer of yours who made aware that the information provided by Accel front line was immensely wrong.

Your another dealer Parshwa Service too now has started claiming that there are less chances that your instrument may not get replaced & let me tell you sir I have never used ADP. The job sheet number which I have got from Parshwa service is W[protected] dated 24th July 2014.


Now looking into all these administrative intricacies & malpractices committed by your dealer Accel Front line Ltd. what do I expect from from Sony aas I have spent Re.28, 000/- towards purchasing this Xperia Z model.

I need appropriate response from you which could make me feel satisfied. If I am not getting any positive response within these days I will be compelled to file a lawsuit in district Consumer forum or State consumer forum in Ahmedabad.

1) Service center to commit this blunder
Accel Frontline LTD
23rd, 2nd floor, Nandavan Sco., B/H.
Railway Station-Opp Shailakesh Duplex,
Nr. mamta Hotel,
Alkapuri,
Baroda(Vadodara)
Gujarat.

2) Service Centre
Parshwa Services
52-B, Kunj Society,
Alkapuri,
Opp Center Point,
Baroda (Vadodara),
Gujarat.


My refrence no is 1-[protected].


Complainant:- Respondent:-1) Accel Frontline LTD
2)Parshwa Services
3)Sony

Siddharth Karkare.
Mobile -[protected].

I had given my phone twice to service centre at Borivali .people out there charge and replaced the part.next day got new problem, again I paid for repairs got cell after week, after 3 days new problem...should I just go get repaired everyday ????? Even had email sony and informed no action taken and none of my problems were solved

Hello sir/madam I m Akshima.i had purchased Sencond hand demonstration laptop on 13th august2013 From lajpat nagar. The laptop is not working properly I have to visit your service centree Once in a week I Want a refund or of this laptop As my Warrenty period on 13th of august In one yr Duration i have visited around 20 tyms As my laptop's Warrenty will get ovr on 13th August kindly, focus on this problem.. Thanking you!! Contact no-[protected], [protected], [protected] Please Sir we kindly solve my problem.please!!!

Hi, I have taken a wrong decision by purchasing Sony VAIO modal no SVE14A25CN. The only good part was first couple of months. After that the story begins… Laptop started giving me issues pertaining to performance as well as wireless connectivity… Performance issue: Slow Speed and system was getting hung. Wireless Connectivity: Frequent Disconnection & Slow Speed issue. While on my other laptop everything was absolutely fine.. Then I called service centre and as always no help from them, other than guiding me to visit service centre.. I left with no option and been to service centre which is there at Sri Sai Electronics Vashi, Navi Mumbai. Engineer said system has to be formatted and will take one day. Since there was a Diwali vacations were going on, he committed 2 days. But it took a week… It's not the end.. Immediately after that FAN Sound started coming in and it wasn’t a normal. The processor fan sound was more than a ceiling fan… It was so embracing that I could not start my laptop if there is meeting with client. Again I called (almost 5 times) customer care. And executive were failed to give me a solution. They were just trying to get rid of this, and suggested such foolish steps to perform which were not at all useful. Then I went to service centre and I was surprised that engineer said that this is a normal sound however he agreed that sound is more than a normal, but was unable to provide solution. He said he will check with the core team and revert to me in couple of days. Since there was no response from him I called him to get solution. But response was same.. “Sir, as of now there is no solution to your issue”… Almost after three months issue resolved after updating drivers.. Since then only I was facing a problem with “screen brightness” and I got used to it as no solution was available and it wasn’t very frequent.. But since month of Jan’14 I am not able to keep screen brightness on a higher side.. I used all features (Fn + F5 & F6 keys / PC Setting Brightness slider) but no solution. So I called customer care today and executive asked me to update graphics driver. I did but version is not getting changed. I am not sure whether provided solution was correct.. I called again as issue was persisting but now “best answer provided by executive”… issue is happening as driver were not updated while upgrading windows 8 to 8.1……… Somehow I was managing rather I should say compromising with my experience and managing my work with same issue. But during end of the March my system started giving more problems. One day it wasn’t getting power on. So I been to the same service center to report the issue or should say to complete my duty to visit service center every alternate month. Surprisingly while showing my system there power issue (not getting turn on) was resolved. However I have informed this to executive and explain other issues such as brightness related and touch panel related. I put my all energy to explain and convince that there might be hardware issues because of the issues are coming up. But I was breaking my head with stone. Executive was saying only one line “there can’t be a hardware issue” why as it’s a Sony product. Had I have any option? No, hence I gave my laptop to the service center to repair and resolve the reported issues… It took two weeks time as the touch panel was not available but after that particular issues were resolved. But a person who purchased Sony VAIO, how can he be satisfied and be happy. The second biggest mistake was done by trusting the Sony again and didn’t go for extended warranty. As I mentioned above the worst part was waiting for me. On 5th August 8, 2014 after almost 14 month of purchase and 3 months of service, the laptop proves the quality of Sony product and it started getting powered of even if the battery is fully charged. If I press the power button it starts again and after a minute or so shuts down. So it was a time to visit to the center again.. (Please do mistake by considering 3 months laptop was working as for more than one and half month I was on a leave hence I haven’t used the system. I visited to center again and I was looking for the executive who handled me last time. Since I couldn’t find him I reported issue to the available executive. But while reporting the issue the executive who handled my case / issue last time came, so I called him and request him to see the issue and make the new executive understand about my frustration. But he wasn’t ready to come out and ask somebody else to talk to me. The new executive was not ready to believe that there might be an hardware issue because of that such issues are coming up, in spite of that started blaming me that this might be because of the way I care and use the laptop and some software related issue… Over and above he said if you want you can go anywhere else to repair your laptop….. Is this what a customer wants to listen from a service center??? The executive was extremely rude to me and couple of more customers. I lost it and came back to my office and called customer care. And spoke to Mr. Ankur Tyagi (Lead) who ensured me that this time issues will be analyzed properly and proper and permanent solution will be given. And he requested me to visit to the center. And registered a complaint against the executives of service centers Next day i.e. on 6th August morning I deposited my laptop to service center and then committed that they will update me by evening about the issue and then further action will be taken. Since there wasn’t any call from service center I called the center to check the status. Representative told me that laptop is yet to be checked hence I have to wait. Today at 11:30 am I called the center again to check the status but the status was same. When I screamed the leady confirmed me that there is an issue with mother board and somebody will call me to give a quote. Since there wasn’t any call I called the center at 3 PM but there wasn’t any further update. I had to screamed again so that further action can be taken then the lady handover the phone to somebody and I was told that you will have to bare INR 30112/- to get my laptop repaired. Good part is I bought it in INR 49000/- Then before I say something to the lady she said “Sir if you can submit the product purchase invoice” I will forward your case to higher department so that charges / quotation can be revised. I informed her that invoice copy was already given at the time of depositing the laptop. I called the customer care and spoke to “Mr. Sumit (Lead) and registered a complaint. Neither I am going to leave this issue here nor am I going to comprise on anything… This is just a start. You will not able to recover the losses / damages what a common people can do……… My email id is sandeep.[protected]@gmail.com

My Sony Bravia LED TV KLV-24EX430 gone dead(Not Powering on) in just 1 and half years from its purchase, I Purchased it on 23-Jan-2013 for Rs 17900.After showing that TV to Sony service centre, at Nawathe plot, Amravati they replied me that Main Board gone faulty and given estimated cost for repair about Rs 6500.
What is the minimum life span for LED TV from a brand like SONY?
Should Customer consider Its life span equals to Warranty period (1 Year)...
Should Customer buy a sony TV per year ??!!!
If an LED TV from a brand like Sony doesn’t work for even 1.6 years, and its repairing cost is going near 1/3 to 1/2 of its total MRP, On what basis should customers differentiate between Sony and other cheaper brands? It makes more sense to buy products from cheaper brands which cost far less, and unfortunately if there are problems, the repairs are also going to be cheaper.
Even if Main Board is replaced, what if it stops working after a year?
Should I pay 6500 rupees per year for repair to sony TV ? I believe Sony will again come asking for more money to replace that as well.
Its therefore turns out to be a heavy investment buying a Sony product and investing on it year after year to keep it functional. And I have no reasons to believe that the replaced panel will work longer if original does not works.
To make things more frustrating, Customer Care is hopeless. I have mailed them twice with logged ref no 20279790, 20327386. Both the time they given no reply on mail, They only called on my mobile and asked me about "Should i am intrested to repair my TV at their provided estimated cost(Rs 6500/-)" on Not ??????????
Now please suggest me should I go for Repair a sony TV in sony service centre at estimated cost Rs 6500/- OR I put same amount in it and purchase New LED TV with different Brands.
Also suggest what should I do with with my current New Brand Dead Sony Bravia LED TV KLV-EX430.
PLEASE DO SUGGEST...
Although, This is my Last reply for you.Now from onwards in my life I am not going to deal with SONY any more & same should be suggested to others also...
Thank you for cheap Quality product with high cost, worst service & Hopeless trust for "BRAND SONY."

purchased xperia p about 1.5 years backs and facing problem with the phone just after 3months from the purchase... shown in sony authorised sevice center several times but everytime new problem arises with the phone now i m facing battery problem...so kindly look into the matter..n reply

Dear Sir,

I had Purchased the SONY LED KDL-40EX700 from Doha in 2010, on July 10th 2014 the TV started displyaining more of green color, I register a case with sony authorized service centre (METALTECH) first of all they are all useless bunch of people, very bad attitude and service,

Now the complain,

The service centre sent a technician at my residence, he mentioned that the coil is not working and he removed the coil from the TV and only got back after two weeks, after fixing the coil it made the TV worse, the engineer mentioned that the motherboard is gone, I am surprised how was the TV working before the coil was replaced, and if the motherboard was bad the TV should have been completely DEAD, it was not. however withour questioning I gave the engineer a advance on Rs4000.00 and he did not even give a receipt.

There was no revert from the Authorised service centre until I called, they told me that motherboard is not available in the begining, then they asked me to send them a copy of the purchased bill, I am not claiming warranty I am willing to pay for the repairs, what was the reason of the bill is it to harrass the customer, then the lady from the service centre mentions that we will offer 25% discount on purchase of new SONY TV and take back my unrepairable one, this is a nice way of making money instead of repairing the TV. I have checked on the internet and this model of the TV is not on the list of end of life, and in four year SONY would stop manufacturing spares,

I had asked the servive centre engineering Yogesh, to refund the four thousand rs and make the TV as it was before the sony service centre had touched it.

I hope there will be action taken and this does not go unheard.

Thank You
Edwin
[protected] / [protected]

Sir i am part gupta from ludhaina punjab region i had vosited to your service centre in ludhiana located in BRS NAGAR ferozpur road, there seating space the service centre is much smaller then it's actul needed no Drinking Water was kept, only 2 service exectives were are available i had to wait for more then 1 hour for my turn, IN SHORT YOUR SERVICE CENTRE IS IN ADVERSE CONDITION

I recently purchased a brand new 40 inch Truluminous Televison model no: KDL40W900AIM5 from the Sony TV center showroom at Phoenix Mall, Lower Parel Mumbai during Fifa 2014 Worldcup. To my surprise within one month o[censored]sing the television I saw a yellow vertical strip on the right hand side. I ran dvd's, cable tv, xbox games but that vertical yellow strip is constantly appearing on the television. I registered a complain with Sony Service customer care ref no : 20233017. To my disgust they provided the wrong address to the service person who later called me and told me that the area was out of his service and that I should re-register my complain. I registered a new complain once again ref no : 20285474 and I was informed that the service would be attended on high priority basis. Till date no has even bothered to call me or attend to my complaint. Really a shocker from such a reputed company for not attending calls when a product is under warranty.

Hi sir, I purchased Sony KEL46EX720 on 15/01/12 and now the display of the tv is overlapping . I registered a compliant with customer care 19981038 and later an executive visited and stated the approx price value for display is 30, 000 but he didn't took up further since my residence zone is not under his service area so another guy from Clarity service centre annanagar came and given another approx value of 25, 000. since the value of both the guys are having big difference i once again registered a compliant to cusotmer care service request no 2017071 . At this stage susmita head service conatcted me and said that she will do the needfull then another guy called and said that the display cost will be around 40, 000 INR . On hearing this i really shocked with two things one is with the wrong price informatiions and another one is with the quality of the Product with such a good brand value . After several phone conversations with susmita it seems they have ended up in concluding by giving a oudated tv model KDL46W96A by paying a amount of 40000 INR . i cannot bear this huge amount since it is not my problem . Kindly note : I am totally stressed and netally tortured under the leadership of susmita. I need the exact model tv to be serviced or if replacement of tv is to be done then the tv should be of higher variant or of same model what i have currently. Velyudhan [protected]

I bought Sony xperia 3 months before but after 1months my mobile going to restart and hang sometime when i play any high MB game or when i use any app .Sometimes apps stop in between when i use any APP and it hang too much kindly tell me what the prob how to resolve it kidly get me asap

Hello sir, My name is Ronak Patel My recent ticket id was: [protected] I have submitted my Xperia z for several problems listed below on 16 July, 18 July and 1 august. 1. The phone was hanging 2. The phone keypad was / is responding slow 3. The phone loud speaker gets slower for some random time when the phone gets wet. I have submityed my phone to "sunrise electronics - kankaria, ahmedabad, gujarat." And every time the service center has just updated my handset and returned back to me. And in last time I have talked with Mr. Alpesh bhai soni the service head of ahmedabad, even after talking to him I didn't found my solution. Now My complaint is I have given 3 chances to sony to find solution of the problem, but sony gets failed to find the solution SO KINDLY REFUND ME BACK the SAME AMOUNT THAT I HAVE WASTED FOR SONY. Due to this worst kind of service i have suffered from the same problem before in my old handset "XPERIA SP". I will not visit service center now, it's wasting my time. but Now Enough is enough i cannot tolerate it. So, I suggest you to refund the amount of my handset that i have wasted on sony. i will never recommend sony to any one. If you cannot find the solution to my complaint then give me the contact information of any higher authority person in 2 days.

Hi.. its Harpreet from Ambala, Haryana..! i have brought Sony Xperia E dual 8 months back. some where its working was okay.. but now m start facing the problem in the handset.! its start hanging and after every 1 minute its a pop up on my screen that such app is not responding wait for it or report.. again another app not responding and again an again..! such an irritaing issue..aftr dat i updated my xperia e dual with the latest android version of it.. bt still the same issue.! m dissaponited with the product.. its not hve cmpleted evn a single year.. and probs are at high phase.! so i[censored] cud then give meh way out of it soon..!

Dear Sir/Madam, Recently I purchased "Sony Xperia T2 Ultra". After 15 days it started malfunctioning and keep going into safe mode.I took the assistance from Sony Service center located at borivali. They returned the phone to me after 8 days. But the next day the same problem occurred again. When i went to the same service center to report the problem they again kept my phone in there custody.Now its been 10 days since the phone is in there custody and I have not got the solution for my problem. They say that they are waiting for some part to arrive. If that is the case indeed then why the respective part was not replaced in the first place. Currently the situation is that my phone is with Service center for more days than i had it with me.

I have bought sony Xperia-Z mobile on September 2013 and after 9 month vibration is not working. I have checked with sony service center. they told me its water damage so it will void warrenty. But my phone never fallen in water. i dont know how that paper become pink. Service center person check port and one of port paper has become a pink. Other papers are white. So I cannot understand how this happens. Please suggest what i do??? Regards, Sabbirali

My Cousing bought a Sony Vaio Laptop on 30.09.2013 & we are very much disappointed with its quality. Model no is SVE1513CYNB IN[protected]. We went to service centres more than 5 times even in this short time/warranty period. Serial no is 0033019. It has serious heating problem from the day we purchased it. Please do the needful. Name - Reshmi.J E-Mail - [protected]@gmail.com Contact Number - [protected] Address - Narayaneeyam, Pongumoodu, Medical College P.O, Trivandrum, Kerala

My brand new Xperia Z battery is discharging within 2 hours (100% to 0%). I purchased the phone on 2nd Aug 2014. This is secondtime the same is happening, My firstxperia Z bought on 27th July which also had the same problem. Idiscussed with dealer ( Reliance digital), they replaced with a new one. Nowthe new one also having the same problem. I believe that this is the problem of the particular brand.I spend INR: 24500 for this phone. I canspend few more money, but need good phone. I thought that Sony is best. Pleasehelp me.

I have bought a laptop on august[protected], model no-svf15218snw in5 serial no-2092 which was later replaced to model no-svf153181SNB and the serial no[protected]new). From the very first day i am facing problems.I have already lodge numerous complains for the same and also engineers have come to fix it but sorry to say the problems is just increasing day by day.I have paid alot to bye this laptop and its my hard earn money and thus its getting frustrating for me .I am dissatisfied with this product and i dont want to keep this product anymore and want (REFUND) only, as it did no good to me by a replacement so i demand for a refund. Keeping our old relations in mind, I am confident that you will take back the product from me, and refund the payment made. i repeat at no cost would i need a replacement its all REFUND that i want .I insist on a full refund or I shall be forced to take legal action against it Thanking you, malcolm masson contact number([protected]/[protected]

I am Bhagat singh from Haryana. I bought Sony Xperia C from bahadurgarh, Haryana. But i was getting problem of low networks on my mobile for both SIMs of Idea & Airtel. Then I returned it back at Sony Customer Care, Shastri Nagar, New Delhi. They committed me to replace the defective mobile with new mobile within 7 days. But it's been 16 days and I have called them 3 times but still I have no updates when I'll get new mobile and they have also kept my mobile. So please help me regarding this issue. Regards, Bhagat Singh Rajput Mob No.: [protected]

Sir, I, abhay Kumar srivastava, bought Sony LED tv, the purchase details r as follows- (a) model - KDL - 40EX520 SER NO. 2421660 (b) Date of purchase 19 Feb 2011 (c) dealer - variety hall agencies, tulsi mall, mount road, Coonoor, near ooty - 643102 2. The LED panel went defective in Jan 2012 and was replaced under warranty on 10-04-12 at Visakhapatnam (job card no. HS[protected], BY SS Agencies, Visakhapatnam(contact details [protected]/[protected]). 3. The replaced LED screen also went defective and was replaced again on[protected]invoice no. J2/FY12-05/000341 Dated 26-05-12, by SS Agencies, Visakhapatnam). 4. Again my tv has developed the same defect on 27-06-14 at Mumbai ( complaint reported vide Sony request no. 19778024,[protected] and 19953578.). The service engineer from your Authorized Service Centre M/s. Aar Vee Infoservices recommended replacement of LED panel with a repair estimate of Rs. 21, 257/-. 5. My grievance is that why a High Quality Sony tv worth RS 70000 go bad every year. Yes, its a electronic eqpt and hence could fail. My question is why the same component goes bad every time even after replacement. I suspect the the quality of replaced component and my specific piece of tv is of substandard quality. I request the company to re-look into the recurrent defect of ny TV and carry out a detailed technical analysis and audit. It is a clear cut case of POOR QUALITY product and i want my tv be repaired / replaced free of cost. It is requested that following information be provided to us:- (a) Details of total nos. of KDL - 40EX520 SOLD FROM 19 feb 2011 till todate. (b) Total nos. of complaints regarding LED panel failure during the above mentioned period. (c) LOT No. of REPLACED LED panel in my case and total nos. of LED panel FAILURES in the same lot from Jan 2012 till to date. 6. I would also like put on record the telephonic communication with following Sony Representatives, whose sole point of argument is based only on the financial expenditure likely to be incurred by Sony Coy in getting my TV repaired by the coy. These gentlemen are not willing to accept that my TV has turned out to be a rogue piece of equipment and needs replacement:- (a) Mr Allwyn Buthello ([protected]) - Officer-Customer Relation – West (b) Mr Rawal ([protected]) - Technical Head - West (c) Ms Reema Parvi - Officer -Sony Service Centre M/s. Aar Vee Infoservices 7. As a customer i am very aggreived with the Sony company's attitude in handling my UNIQUE sequence of recurrent defect. Regards Abhay Kumar srivastava B 19, NOFRA, Near RC Church, colaba Mumbai 400 005 Mob [protected]/ [protected] /[protected] email [protected]@gmail. com [protected]@sify.com Awaiting for suitable action,