Sony India Complaints & Reviews

Dear Team, I have purchased Sony Vaio fit series 1521k laptop. It's serial no. Is 0001961. It is in warranty period. Since beginning it is giving so many issues that I'm not able to use it properly in last 8-9 months after spending 52000 rupees on it. I gave my laptop to service center 4 times and every time the maximum problems remained unsolved. The day when i brought it started giving some or the other issues. Initially the pen drive was not reading in USB ports, then the keyboard problem where in a key of keyboard was not working, then an error started coming which frequently restart my system, WiFi never worked on it correctly, it again and again had some issues till date while connecting towards the internet. Right hand side USB ports some time works some times not. I gave my laptop to service center 4 times and every time the problem remained unsolved. I transferred and backed up my data 8 times till date. I asked the service center to mention and highlight that this is the fourth time but they refused. They gave me the mail id and I mailed them but they replied to take it back to the service center. My keyboaRd and hard disk was replaced but the issue didn't solved. Neither the technical support team not the service center are able to handle the issue with the system and they keep on giving such a lame excuses all the time. After visiting service center many times and calling technical team n number of times the issue is still not solved. After investing a huge amount of 52000 at an authorized Sony outlet I got a product which I'm unable to use properly. This amount means a lot to me. I hereby request you to please help me on filing a refund of my payment. Please help me team. I'll sincerely request you to help me. If you need any other details I'm ready to give it to you but please get me out of it. Feel free to contact me. I look forward to hearing from you soon. Thank you for your time. Sincerely Requesting, Rishabh Jain Indore Phone: [protected] Email: rishabh.[protected]@gmail.com

I had purchased Sony Xperia T2 ultra duos 3 months before. 3 weeks before my phone's power button and volume lower key stopped working hence I submitted my phone to the service centre for its repair. It takes a period of 17 days and today I got my phone back. When I came back home I noticed that the receiver stopped working. Please stop giving us that kind of service. We want a solution not an extra headache. Previous job number W[protected]. Phone imei 1:[protected] imei 2:[protected]-273831-2. My contact number [protected]. Please provide a better service with no extra problems.

I bought Sony ZR on 11.08.2013 and within one month the mobile had some complains so Sony replaced the handset. Now again the phone is not working properly and I have asked for refund but I am getting a reply that my request is declined. My warranty will expire on 11.08.2014 and I dont have time for trial and error with the mobile. I want refund of my phone and want to escalate the issue to the top most officer. The customer service had also offered me replacement of a higher version phone but now they are not giving me that option also. The service of sony is poorest.

Dear sir/madam, I have given my experia-C for repair under damage warranty to sony mobile service centre sector-34 chandigarh on 15 july 2014. My job number is W[protected] & ticket no is [protected]. Till date i.e 19 july 2014 ther is no status of phone weather it is approved for repair under damage warranty or not.that why i am unable to get stand by handset.Moreover there is insufficient number of service persons. Kindly do the needful as soon as possible.

Sir,
I am not satisfied with your service it more than three day . The product is purchased.The product was purchase on 14july 2014 with product id[protected] home theater system in name of bijendra from behl associate 26-e rajpur road dehradun 248001.Still the demo of product has not been provided.I will take this complaint to higher authority as customer service does not matter for you.No response given after so many call. Sony company is know for it's name .Now buying product from your showroom has let me down . Now i will never buy any product of sony nor let anyone buy this product.If you can't provide service.Please do not sell any product . If customer service does not matter for you.


Thank you
With best regard
Bijendra
Mobile no :-[protected],
[protected]

Dear sir, I was given my data cable for replacement because the cable was not working properly.I have given the cable in service centre in 02/07/14 but today is 18/07/14.I haven't got back the data cable due to this i am unable to use my mobile. So I am requesting to you please solve my problem which i am facing. My Name- YASH MOURYA MY TICKET ID NO-[protected] MY JOB SHEET NO IS -W[protected] SERVICE CENTER ADDRESS- Beside of H>p gas agency supela bhilai chhattisgarh

I had sent the email as below, on 26/6/2014. "Me To [protected]@ap.sony.com Jun 26 Dear Sir, I have given my Sony TV for repairs (Model: KLV-40EX430) for repairs at the Sony Service Center at Sector 2, NOIDA on 14/6/2014. I am informed that the part required is no longer made by the company and hence I am likely to be offered a replacement. The final decision from the company is still awaited. I am enclosing the Job Sheet and the Invoice of the TV. This is also to inform you that I have a Extended Warranty for the TV (Extended Warranty Card No 40001413 dated 14/10/2012). It is requested that prompt action is taken on this case. The World Cup is half way over, with no TV at home! Regards, Brig AP Singh [protected]" There has been no reply/response to the above email. However, the Service Center informed me that approval had come from the company which will provide a free replacement as certain parts were not available and my TV was under warranty. I signed the requisite form and submitted to the Service Center on 30/6/2014. Till date I have not received the replacement, and over a month has now passed since the TV was sent for repairs! On calling the Service Center, I keep getting informed that the item has to come from the company and not yet arrived. It is not understood that is a replacement is to be given, why this cannot be done through a local Sony dealer, instead of waiting for such a long period! Please arrange to provide the replacement TV on priority! The matter is already over delayed. Regards,

I have bought SONY XPERIA L on[protected], Since then am facing issues with the mobile as mentioned below

1.Switch off button doesn't respond
2.If I opened walk man application phone goes mad and the screen flickers
3.Proximity sensor going faulty doesn't respond
4.Getting over heated during call
5.Getting hanged frequently

Even after providing service for three times the problem not resolved
Every time i get a reply that its a SW fault and it will be solved in next update
Two updates had came till now.. but no solution

Why you are releasing a mobile model with this much problem ???
This makes me irritated feel about sony

phone was covered under "ACCIDENTIAL DAMAGE PROTECTION" so i bought the phone from croma instead of flipkart . The phone is with service center since half a month they havent replaced my phone they keep rejectiong my phone for no reason, i keep writing emails they give vague answers, the toll free people lie to me saying the phone is at the head office where as its at the service center. i am fed up i dont trust sony to service my phone when im in need i dont want this phone i will never buy sony, it cost me 49, 000 and this happens in 6 days and i dont have my phone since half a month

The phone had been working fine. Never had a physical damage. Never had it been repaired. Nor did it ever get wet. Suddenly one fine day, the touch goes mad.acting like it has a ghost in it. Typing when I don't touch and not typing when there is an action performed. Warranty or not, is this how a device get possesed and then we are to dump it?

I am currently facing issues with my FM Walkman which is not getting charged neither getting reset. I had purchased a Sony FM Walkman in 2010 April which was replaced by a brand new FM Walkman from Sony Center, Sector 34, Chandigarh on April 2011.

Upon sharing my problem with Sony Center Vaishali, UP, I was denied the replacement of the faulty components of the Walkman and consequently asked to produce the bill or warranty card (which I had disposed after one year as it was not required afterwards). I have been assured 70% discount on a brand new model if the bill or warranty card is furnished.

However, in my case, the discount on a new set has been limited to 20% of the price which is apparently a blatant duress. To prove the my Walkman was not stolen and legitimately purchased, I have been repeatedly mentioning that my name (Abhay Dhar) and replacement record can be traced from April 2011 replacement records Chandigarh, Sector 34 Service Center.

Moreover, the warranty card or any such users’ manual did not, explicitly or implicitly, mention the need to preserve/furnish the document upon the expiry of warranty.

Please look into the matter as I value my hard earned money. Either get my Walkman replaced at legitimate charges or please change the nonfunctional component for which I am willing to pay the charges.

Respected sir, I have purchased a new sony experia m2 dual form kottayam sony center kerala, on 03 may 2014. Not less than 3 months my phone projected issues regarding improper functioning of mic. I have addresses the issue to sony service center at kottayam (madonna), and I have been replied back that my phone mic needs to be replaced with a new piece. The time frame given for me was more than 2 weeks, which is not acceptable for me at any cost. I have spent 21, 000 rs for this phone which is supposed to service me for at least 2 years with no issues. I was a hard core fan of sony and this is 14th phone from sony, but now I am totally distressed and i have lost faith in this brand. I don't understand the fact regarding the non availability of spare for new models. Sony should not introduce new models to the market unless if they don't have full spare support. My 90% of the job is done through my phone and hence its absence is a great disaster for me. My job no is W[protected]. I kindly request the authority to take necessary steps in delivering my phone at the earliest. I also request sony to address the issue seriously, because service plays a major role in showcasing a strong brand, and sony was a kind before, not at present. This is a great lesson for me and in future i will never opt sony as a brand for mobiles. Hopefully thanking you sanjeev

I had purchased a XPERIA ZL before 8 months . Few days back it got switched off and from that time i am not able to switch it on This was happened second time with in this 8 Months, First time they replaced my mobile, But same problem with four months happened again When i checked with the nearest service centre, they have informed that the board need to be changed. But i need to know that how come the board getting problem within two months & again four months. I am already using a sony phone since last two years and i didn't have any problem till now. By this belief only i have purchased the new phone from the same brand. But right now i have got in trouble. I am not able to use the phone for which i had spend around 30000rs.Now i am given repairing to same service two week back still i am get back my hand set jod card number: w[protected]. Mobile Purchased on October 2013, First Complaint Happened on Jan 2014, Second Complaint happened on July 2014 I want the write solution, First time i made the online complaint to Sony, i Have the all document. Thanking You, Sridhar M [protected].

I'm regretting big time after buying Sony VAIO laptop last year in Feb. Since then, the DVD Drive has stopped working, the Hard Drive has crashed and now the Keyboard is useless. I've already spent Rs. 8500 to replace the HDD, new DVD Drive is more than Rs. 6000 and the Keyboard replacement cost is Rs. 4500. I'm shocked by this pathetic quality of product from such a reputed brand. I'll never ever buy Sony again in my life and stop others from doing so as well. I've sent a complaint mail to Sony India and still haven't received any call or email from them. This is as if you people don't care about maintaining your reputation at all. I was getting the same configuration at Rs. 5000 less in other reputed brands. But I went for Sony, trusting its brand value. But the outcome of this useless laptop has taught me a lesson to never trust any brand just by its name. My complaint IDs are: 19972892 and 19973762. I hope of receiving a human reply this time.

I bought the phone only because of seeing adverts of its water proof quality.But sadly it wasn't.I don't know how and when i contacted the service they told me its not bound to guarantee.Then why you fooled many customers like me with your fake advertisement.I just want a compensation or replacement.

I have given my sony vaio laptop, Model No.VPCEH25EN/B IN5, Sr.No.7062995, in which O.S.was not booting up to M/S.Sree Balaji Electronics, Sony Authorized Service Center, Vivek Nagar, Chikkadpally, Hyderabad, Telangana State. My Job Card No.was J41521498 Dt.12/07/2014.After keeping the set for 4 days the informed me that its mother board was damaged and needs replacement which was estimated by them for Rs.12, 800.00. I got a doubt and took back the laptop to a local repairer and he immediately on display of Blue Screen error said that there is a problem with RAM and not with mother board. On opening of the cover he observed that the RAM was not seated properly . He fixed it and it started working excellently. Are the people there fooling the customers for repairs and replacing parts that are not in existent. I think it is business tactics to sell the spares to cheat the gullible customers. It is a serious issue to me which had caused much agony. When I contacted them immediately after the problem was found out by the local repairer they are giving me vague answers. I need an explanation from you why such hopeless service by untrained personnel are being thrust on us and who try to cheat us.

Purchasing document serial and model no. didn't accept by your system, For that I am sending my address details and document copy to your mail id Sonyindia.[protected]@ap.sony.com.After that your executive replied by mail that your product will be despatch with in 2 weeks after the confirmation of address.I am several times conform my address details to the said mail id but didn't get my product.Kindly take necessary step to solve an issue. Address Detais: C/o-Satyabadi Rout. Gosala Road Po-Nayabazar Dist-Cuttack State-odisha Pin-753004 Ph no-[protected]

We are go to your sony showroom tirupur avinashi road tamilnadu .For sony 47 inches 3d tv


But the sales executive was not responsible answers and behaving very rudely ...

So we are rejected that ...


Regards
C.Nagarajan
[protected], [protected].

I bought by phone (SONY XPERIA ST26i) on June 17, 2103.The warranty period is over 3weeks back.My phone was having problem for the last 2 weeks.It was getting heated.Now it is shut down.I am told that the mother board needs to be changed.This is expensive.I have already bought the phone for Rs 14, 490 and within 1 year i cannot spent another Rs 7000 again for the board.I am sure this is a defective piece and the company should be replacing me with a new phone. I have used cheaper phones of other brands and no such complaints have ever come up. I regret buying a SONY handset.

Have given numerous complaint to your helpline number and someone was supposed to visit my place to check the same. The number of the engineer is ([protected]). He is so busy that its almost a month and no one has visited my place. I am surprised to see the kind of issue I am facing from SONY. Why the TV is having the wrinkles and foul smell can you explain me the same