Sony India Complaints & Reviews

Sony Service People Cheated me . Just today on 23rd July 2014 i received my replacement phone Sony Xperia Z1. My new phone was not working fine becz it had some Sim network problem. Network was not working on the phone. Some how Sony service centre guys took the phone n told me u will get n new fresh phone. So after waiting for more than a week today i received the phone. But i was shocked after seeing the phone is in poor condition, full of scratches n power key totally worst. Both sides of Xperia Z1 are with scratches. I want my new phone. I gave my new phone to sony people in response they gave me old scratched phone. This is totally cheating with a customer. I want new phone :(

I have sony xperia z1 and have replaced it 7 times for somewhat reasons, such as display problem, physical damage and i want to know that.ARE WE SPENDING SUCH A HIGH AMOUNT FOR THIS SERVICE?.my mobile handset is in service centre right now also

I Akhil Kumar, using Sony Xperia since 2012 and recently I upgraded to Xperia ZL from Neo V on 12th February 2014. As my set is under guaranty period and it was accidentally damaged so I visited Sony Authorised Service Center, Lajpat Nagar, New Delhi, after more than 15 days I didn't get any positive response neither from company nor from Service Center. The worst thing is the Service Center has wrong phone number is on its Service Job Sheet, either its always busy or its wrong number, and the numbers are 46502595 and [protected] and the address is Technocare Solutions Pvt. Ltd, , E 17, Ground Floor, Central Market, Lajpat Nagar, Delhi 110024 I did mail and Service Center so many times but they are giving hopeless answer this is total mental harassment of the customer. So this is my humble request please do needful as early as possible. My Ticket ID Number is [protected], IMEI Number - [protected] and Job Number is W[protected] and submitted on 4th July 2014.

i am mibin babu from kerala (kottayam ). i buy a sony bravia tv (serial no ; KLV-32V400A) on[protected]. few month ago there is some problem in display. air bubbles are displayed on the screen on everytime at the screen. we are contact the service center on kottayam via telephone but there is no response from there. so i kindly request to give solution for it.
mibin babu
[protected]
[protected]@gmail.com

Dear Sir, I am purchasing a sony alpha 58y camera from LP ELECTRONIC PVT, CUTTACK.For claiming its free gift(Screen guard) I am facing problem in registraion my ID in your site.For the said matter I am many times contact to your technical persons, but the matter not reslove.After that I am sending mail to sonyindia.[protected]@ap.sony.com from my mail id nayak.[protected]@gmail.com several times with attached my purchasing document but still the matter is in hold position since last 60days.Kindly look after the matter to solve an issue

Sir/Ma'am, I trust Sony phones very much so i purchased SONY ERICSSON XPERIA X10 MINI PRO in 2010. Today software is not supporting and creating other issues so i contacted nearby Sony Service centre. Result is- this service centre is of no use, they don't even have time to give proper response. We have purchased due to its good name and trust. If your company can't provide good support for services you should not open service centers. People invest there money for good service, not for bad time or sufferings. If possible please help people out.. i was in a queue and not a single had smile and word that my query solved! I say NO to any products now. It was a worst experience.

Sir,
I had purchased a sony l.C.D. 32" t.V from future group in march or april 2010 .
Suddenly few days back i saw horizontal lines forming on the external surface of the screen. Today i saw two patches at the right and the left corner of the screen while watching t.V. There is somemanufacturing defect with the product due to which i am facing problem.
I was always a big fan of sony products, and till date we were pretty satisfied with all the sony products we bought, but looking at my t.V rightnow i am pretty much shocked to see the quality of sony products. We hardly watch t.V for 2-3 hours daily then also it got damaged.
I request sony india to look into the matter and solve my problem immideatly, or else i have to forcefully report it to the consumer forum
Thanks
Manish mange
[protected]

My name is vivek goswami. I am using sony vaio. I purchased it from reliance digital mantri mall Bangalore on 15th September 2013.when i bought it they said it will be on year warranty with replacement if any damage or any accident happens with products that why i bought sony vaio but 2 weeks ago when i went to your service centre in C.B.I road Bangalore . They have taken the product but not repaired. They never received the call as well as no response for 2 weeks.Atlast, they said we cant do it you can go to any other service center. the product is with i am nto able to yuse it also. i bought 5 laptops of sony just beacus eof their name but i did a big mistake and i am not going to leave it simply. Now i will show them how they will loose their repo in bangalore market. Worst service provider in Market

Hi, I have purchased Sony Xperia ZL from your Sony Dealer in Jammu (Raja Electronics) and I m now fed up as I have to Visit every Month to your Service Centre in order to get my Set Functioning.it is bit annoying that no one in your service center is up to Date every time I visit there and service centre will kept the set for 1-Month and then after 1-Month their Reply "Sir we do not have any replacement presently we will check your set and try to function it properly" but after 1-Month this is really Crab now today again I visited your Sony Service 21st-July-14 and I waited there for 1 and a half hour and still they are just time passing and after waiting for so much time and they are asking me to wait till evening and last time when my handset was replaced with 2nd hand REFURNISHED handset and I was supposed to get the undefective piece and today again Mr, Arvind is giving me a new Picture that the handset which has been provided to you after replacement has to check by customer whether the set is totally undefective or there is some fault in it, Do you think any customer has this much time to check handset and to analyse whether the Replacement Handset provided by Sony centre is Faulty or not is this the customer's Job or Service Centre has to check.Now again i have being without my Handset.And i have purchased this Handset on OCTOBER-13 and only 9-Months has gone and I have visited 18-20 times at your Service Centre/// If anyone who has authority or seeing this Complaint kindly take a needful Step in order to get the Service Centre work in TAT. I m requesting you to kindly take some serious Step if you are not able to do so then there is no other option to file a Legal Complaint against Sony and their Service Centre in Jammu.No issues that will be done.I have paid 30000Rs not a small amount for the Set and i need my set to work properly. Regards// Sunny Bhan.

my 3 month old sony xperia z1 has spent more time in the service center than with me.. even after they claimed to repair the fault in my touchscreeen, they give me my phone back with new problems.. it is a total waste of time and energy to argue with the main officer as she is least interested in my complaint. i am very dissapointed with the behaviour of the employees of this particular service center.

Dear Sir, Since I have purchased, Sony Camera, Sony mobile and Sony home theatre, as a loyal customer of Sony, I have purchased Sony LED TV model 42W700B on 17/4/14 from SONO VISION at Vishakhapatanam.here I would like to bring your kind attention that, on 18/07/14 the system when we switched on, it was not showing any pictures.Subsequently on 19/0714, i have contacted Sony customer care no :[protected] and lodged the complaint .The ID number is 20064903. ON the same day itself the service engineer from the authorized (SS Technology,[protected] service centre has come and checked the system and informed that the problem is due to the fault of panel board and said that the item has to come from New Delhi and will take one week .. In this regard I may request to speed up procedure to rectify the fault as early as possible .Since I am away from my family, they don't have any entertainment than watching TV .Hope that SONY will consider my request and rectify the fault immediately .

My xperia L phone gets powered off regularly. Even I had given once this phone for service in an authorised service store, but they couldn't resolve my problem. My phone is still under warranty and there only 2 months left. I need an immediate solution to.

i bought sony xperia L MOBILE PHONE ON[protected], as the display looks dull & dirty, dim and camera left key button not working properly, phone gets hang up, stamina mode is not working, gets over-heating while using phone continously for about 15 minutes,
i went to sony service centre, ACCEL FRONTLINE MADURAI, they are not responding just there are saying its software problem, & they updated software on[protected], but problem not rectified,
again i went to service centre & they replied the same & once again they changed software,

but problem still now not solved & i am now helpless, i felt much on purchase of sony product as the problem occurs within 5 days & they are not resolving it ..please help me to resolve this problem...
ph.no:-[protected].

Dear Team, I have purchased Sony Vaio fit series 1521k laptop. It's serial no. Is 0001961. It is in warranty period. Since beginning it is giving so many issues that I'm not able to use it properly in last 8-9 months after spending 52000 rupees on it. I gave my laptop to service center 4 times and every time the maximum problems remained unsolved. The day when i brought it started giving some or the other issues. Initially the pen drive was not reading in USB ports, then the keyboard problem where in a key of keyboard was not working, then an error started coming which frequently restart my system, WiFi never worked on it correctly, it again and again had some issues till date while connecting towards the internet. Right hand side USB ports some time works some times not. I gave my laptop to service center 4 times and every time the problem remained unsolved. I transferred and backed up my data 8 times till date. I asked the service center to mention and highlight that this is the fourth time but they refused. They gave me the mail id and I mailed them but they replied to take it back to the service center. My keyboaRd and hard disk was replaced but the issue didn't solved. Neither the technical support team not the service center are able to handle the issue with the system and they keep on giving such a lame excuses all the time. After visiting service center many times and calling technical team n number of times the issue is still not solved. After investing a huge amount of 52000 at an authorized Sony outlet I got a product which I'm unable to use properly. This amount means a lot to me. I hereby request you to please help me on filing a refund of my payment. Please help me team. I'll sincerely request you to help me. If you need any other details I'm ready to give it to you but please get me out of it. Feel free to contact me. I look forward to hearing from you soon. Thank you for your time. Sincerely Requesting, Rishabh Jain Indore Phone: [protected] Email: rishabh.[protected]@gmail.com

I had purchased Sony Xperia T2 ultra duos 3 months before. 3 weeks before my phone's power button and volume lower key stopped working hence I submitted my phone to the service centre for its repair. It takes a period of 17 days and today I got my phone back. When I came back home I noticed that the receiver stopped working. Please stop giving us that kind of service. We want a solution not an extra headache. Previous job number W[protected]. Phone imei 1:[protected] imei 2:[protected]-273831-2. My contact number [protected]. Please provide a better service with no extra problems.

I bought Sony ZR on 11.08.2013 and within one month the mobile had some complains so Sony replaced the handset. Now again the phone is not working properly and I have asked for refund but I am getting a reply that my request is declined. My warranty will expire on 11.08.2014 and I dont have time for trial and error with the mobile. I want refund of my phone and want to escalate the issue to the top most officer. The customer service had also offered me replacement of a higher version phone but now they are not giving me that option also. The service of sony is poorest.

Dear sir/madam, I have given my experia-C for repair under damage warranty to sony mobile service centre sector-34 chandigarh on 15 july 2014. My job number is W[protected] & ticket no is [protected]. Till date i.e 19 july 2014 ther is no status of phone weather it is approved for repair under damage warranty or not.that why i am unable to get stand by handset.Moreover there is insufficient number of service persons. Kindly do the needful as soon as possible.

Sir,
I am not satisfied with your service it more than three day . The product is purchased.The product was purchase on 14july 2014 with product id[protected] home theater system in name of bijendra from behl associate 26-e rajpur road dehradun 248001.Still the demo of product has not been provided.I will take this complaint to higher authority as customer service does not matter for you.No response given after so many call. Sony company is know for it's name .Now buying product from your showroom has let me down . Now i will never buy any product of sony nor let anyone buy this product.If you can't provide service.Please do not sell any product . If customer service does not matter for you.


Thank you
With best regard
Bijendra
Mobile no :-[protected],
[protected]

Dear sir, I was given my data cable for replacement because the cable was not working properly.I have given the cable in service centre in 02/07/14 but today is 18/07/14.I haven't got back the data cable due to this i am unable to use my mobile. So I am requesting to you please solve my problem which i am facing. My Name- YASH MOURYA MY TICKET ID NO-[protected] MY JOB SHEET NO IS -W[protected] SERVICE CENTER ADDRESS- Beside of H>p gas agency supela bhilai chhattisgarh

I had sent the email as below, on 26/6/2014. "Me To [protected]@ap.sony.com Jun 26 Dear Sir, I have given my Sony TV for repairs (Model: KLV-40EX430) for repairs at the Sony Service Center at Sector 2, NOIDA on 14/6/2014. I am informed that the part required is no longer made by the company and hence I am likely to be offered a replacement. The final decision from the company is still awaited. I am enclosing the Job Sheet and the Invoice of the TV. This is also to inform you that I have a Extended Warranty for the TV (Extended Warranty Card No 40001413 dated 14/10/2012). It is requested that prompt action is taken on this case. The World Cup is half way over, with no TV at home! Regards, Brig AP Singh [protected]" There has been no reply/response to the above email. However, the Service Center informed me that approval had come from the company which will provide a free replacement as certain parts were not available and my TV was under warranty. I signed the requisite form and submitted to the Service Center on 30/6/2014. Till date I have not received the replacement, and over a month has now passed since the TV was sent for repairs! On calling the Service Center, I keep getting informed that the item has to come from the company and not yet arrived. It is not understood that is a replacement is to be given, why this cannot be done through a local Sony dealer, instead of waiting for such a long period! Please arrange to provide the replacement TV on priority! The matter is already over delayed. Regards,