Sony India Complaints & Reviews

Sir, I purchased a sony camera model No.DSC-H300E32 on January 23rd 2014 from Baba enterprises, Pazhavangadi at Trivandrum, kerala. The product has 2 year warranty. After a week i used camera for taking movies. At the time of recording i noticed that the recording picture is not clear, alternately it will blink and the picture quality was very bad. But there was no problem for taking still photos. I complained this to the purchased shop to replace the product they said that the product have 2 year warranty so it can be repaired from the service centre. Then i took it to the service centre that is Madonna sales and service, Plamoodu, Pattom, Trivandrum. After two week they called me and said that the camera was ok. According to this i went to the service centre and asked about the problem for the camera they replied that the lens was complaint and was replaced. I collected and went back to home. The next day i used the camera it showed the same problem. Again i took it to the service centre. Two days before they call me and told the camera was ok. I went to collect the camera, this time i checked the camera and found the same problem. Again they said that lens was replaced I have not collected the product yet from the service centre. The job number of my camera in the service centre is J41218841 on 9/6/2014. I purchased this camera for my family use and not for put in the service centre. Now pls i want to replace the same model camera from the Sony. Please notice my feelings and i hope you will take necessary action and waiting for a favourable reply.

I have a Sony Xperia M Dual Mobile phone. I visit Sony Authorised showroom at 12:30pm which is in Patiala City, Punjab. Inititaly i enter in the showroom there is approximately 12 numbers of persons waited to make a job card for their problems. I stand 30 minutes in the office but there is no one ask me what is your problem about phone? Even there is no chair to seat. After waited 30 minutes i ask a one lady i have a problem with my Sony Xperia and she tell me roughly to wait. After that i ask a Male person who is packing a envelop to solve my problem with my Sony Xperia and he also tell me that he has no time to assist you. In the Next counter there is female staff member looks like a high school student her attitude also against me like not to solve my issue . I tell her only one word that is "MAM" and she only indicate me with her hand towards next counter. These are a qualities o[censored]nexperianced or careless staff. I neglect all and go to next counter but there is no one in next counter and two customers are already waited for showing their problems in that counter. I check the time there is 1:45 and think that why i choose Sony product to buy where in the Sony showroom you will be insulted like that and waste a lots of time there. After that one more female staff comes out from a room and seated their. When my turns comes i tell her about my problem regarding Sony Xperia M DUAL that if i attach a AUX cable wit this phone it play the song but there is no sound outcomes what is a reason? She tells me wait a while i am coming. She take my phone and going to service room. After 2 minutes she tell me change the AUX cable which you are using with this phone. I ask her i change 3 AUX cables but not working. Although same AUX cables are working with other phones but not working with this. She tell me wait a second. Again she go inside and when she back tell me that there is no solution in Sony showroom and we have no responsibility for your AUX cable. I take my phone and checkout showroom at 2:30pm with lots of feedback of Sony service where there is no responsibility after buying a Sony product. If there is no solution in the Sony Authorised Showroom where i can go to solve my issue??

Hello Sir / Madam I have ordered one remote of my LED TV on 26 June 2014 (Jay Pee Sony Noida), It was committed that i will receive this with in 3-4 working days . But till date i have not received the remote til date. Please do the needful. Gurpreet Singh [protected]

my complaint id no 19792031 dt. 30 June 14, Model KLV-32EX330IN5, S/N 3352875. I purchased LED Tv from M/S Rajiv Enterprises, 24 North Parganas, West Bengal. On 29 Jun 14 it got nonops. On complaint your service rep visited n on investigation declared display faulty. He assured of replacing the same within few days but till to date no action done. On contacting your care cell had a very horrible experience as I had to spoke to no of different person to explain the same thing n with no satisfaction. Now i think I did a big mistake by choosing ur product where ur firm makes false claim of providing support service. It is totally not acceptable from such a good n responsible firm I think this will effects customer faith. Hope u will understand my situation

I have purpurchased my sony xperia c phone 2305 and after 10 problem arise.phone is very heating more consumption of battery.so I can go sony center 15 thi 20. Var go but not solve my problem.so plz solve my problem.my phone is just 2 months oldd

Greetings!! Dear sir/mam, Subject-Complaint regarding Sony C6502 XPERIA ZL I have purchased Mobile Handset, Sony C6502 XPERIA ZL on 17th November, 2013, which are as under. Shop Name & Address : Devang telecom, xperia store, Tin no.-[protected] Retail Invoice Number : INV01162 dated 17-November-2013 Description of Goods: Sony C6502 XPERIA ZL IMEI: [protected] . Bill Amount : 30, 000INR On 11th July 2014 I found the above motioned Handset was not working properly as the handset was got off suddenly and now not even getting on and getting overheated which could even burn and risky, person whom the call was made -ear speaker voice was also low. Therefore, I submitted the above mentioned Handset at following Service centre. F1 INFO SOLUTIONS & SERVICES PVT LTD., CONNAUGHT PLACE- DELHI-110001 They have issued me Service Job Sheet mentioning following details. job no-w[protected] dated[protected] Job Number: Customer Complaint: others, ear, speaker problem and unit as dead . On my inquiring as to how much tentative time it will take, I was told that it may take 1 week, 1 month or even 1 year. Being shocked with this type of reply I requested them to return by handset unrepaired, as I was not having another handset for use in place of the Handset submitted. They were not taking any proper manner and not listening the issue simply just passing the issue and i requested for replacement for my product so he simply rejected and said we will not replace at any cost as this is our policy in a rude manner . In the mean time at evening talked with Care executive regarding my handset they said your phone is rejected at HO. Dear Sir/Madam, I am a working boy and have to attend my office regularly. You will appreciate from my above visits to the Service Centre that a working boy cannot afford to remain absent from the job every now and then. While purchasing a handset worth INR 30, 000 I expected it to be of the world class as it was a product of world class company “Sony”. However I am deeply dissatisfied with the behaviour and attitude of service centre persons towards a customer. I purchased this costly handset as my work profile needs me to use smart phone as our clients are from foreign countries. I need to check my mails and messages to be updated with the job status. However, the purpose of buying such a costly handset has been defeated as the same has gone out of order just within 6 months of the its purchase thereby putting me in mental torture. Moreover since i need approval for my handset to be replaced as the engg. after opening handsets in india they do not take care and proper handling which which would disturb the whole design of handset as my handset has inbuilt battery so its back cover is very delicate to open and close and i will loose my warranty so i need the replacement of my product as xperia zl has various many complaints and issue faced by others also but in my case it is the default of xperia sony in making xperia zl which have seen in 6 months usage that my phone is now dead, not opening getting over heated, ear voice issue, only sony logo comes and goes getting off and on only may be the battery issue or some internal issue in just a 6 months. I am escalating the issue to consumer complaint forum as you are not replacing my handset so please replace my handset on priority basis. As these phones are once open are not closed in proper manner which looks really bad so please replace my phone and confirm us on priority basis. I want the replacement of my phone as i don't have any other phone nor i can wait for my handset which can't be repaired so last option is to replace since it is the defect in sony xperia zl phone and default of sony in that particular phone you can also check in sony xperia xzl support forum, moreover a high value phone if gets issues in just a 6 months time with such a good brand and trust who will have faith. so please replace my phone . As i am escalating this issue to higher official also, since your service center is denying so you need to take action on my handset and approved for replacement. Regards Kartik jain [protected]

i brought the sony xperia z1 in march and just after falling from a height of 3 feet it had a smallest crack inside the screen, the phone is under warranty and insurance(protect secure, xperia accident cover damage), went to give the phone for service to sonnet care(Sony authorised service) in Bangalore on 31st may 2014 and i saw all unhappy customers shouting on delay of getting their phone done and bad service. With no choice i submit the phone for verification and get a confirmation after waiting one hr that my phone will be replaced within 20 days.I waited, and on 20th day i get a call saying that the phone is not ready yet and will take another "week" but still dint get any date confirmation, I go next week(28/06/2014) and they behave so indifferently and rudely as if it was my mistake to give the phone to that service station. I insisted on a particular day commitment for collecting my phone, they were not agreeing to give any commitment whatsoever when i will get the phone, and the phone is not getting replaced but repaired and part had to come from sweden.they refused to give any commitment saying they have instructions from sony.they clearly say"If you want any info you can call the toll free number or write to sony customer care." After that till date i have not received any phone calls, no email and i have no idea wt is happening, the only land phone number provided on the receipt is all the time engaged.I have paid my hard earned money(still paying emi for something i hardly used). After no response from the customer care email ID i have have also sent complains on sony experia FB page twitter ids but no response yet, Please advise what can i do to get my phone back?What solution will sony offer to its customers for service and repair of their products.What compensation will sony give me for the hardship im going thorugh? Repair job number w[protected] Thank you for the support Regards Priyesh Sankar

Dear Sir/Madam, I am Varun Kabra and I purchased a SONY VAIO Laptop (SVE15135CN/B) on 5th June, 2013 in Bangalore (Indira Nagar). The warranty period was for 1 year. On 16th June, 2014, my laptop crashed and had to be taken to a service center in Jamshedpur. Over there, I was informed that the mother board had crashed and the estimate of repair came to be around Rs. 17, 000. Since, the warranty lapsed by 10 days, I had to pay the amount to get it repaired. On 8th July, 2014, the same laptop crashed again and I took it to the same service center in Jamshedpur. This time, I was told that the hard disk has crashed and needs to be replaced. The estimate given to me was around Rs. 10050/-. I just paid 17, 000 for a laptop which is one year old (bought for Rs. 37, 000/-) and now this has happened within a month of the warranty lapse. I have already shelled out a lot of money for the laptop. Please advise me on what I should do with the piece. I just got it repaired for Rs. 17, 000/-, hence expect some sort of consideration from your side. I have been struggling with the laptop piece. It has not only cost me financially but also taken a lot of my time. I am a student and I need laptop for my daily academic purposes. This has caused me a lot of strain both financially and mentally. I look forward to your reply and help as soon as possible. Regards, Varun Kabra [protected]

I have purchased Mobile Handset, Sony C6502 XPERIA ZL on 19th January 2014 which are as under. Shop Name & Address : Shivam Communication Retail Invoice Number : RI[protected]/13-14 dated 19-January-2014 Description of Goods: Sony C6502 XPERIA ZL IMEI: [protected] S/N: 7305289P5 Bill Amount : 25, 000INR On 3rd July 2014 I found the above motioned Handset was not working properly as the person whom the call was made was not able to hear my voice. Therefore, I submitted the above mentioned Handset at following Service centre. Sunrise Electronics 8, Municipal Market, Atsara Road, NearJuna Dhorbazar-near BSNL office, Kankaria, Maninagar, Gujarat, Ahmedabad-380015 Sunrise Electronics issued me Service Job Sheet mentioning following details. Ticket Id & Date: [protected] dated 3rd Job Number: W[protected] dated 3rd Customer Complaint: others, ear, loud speaker problem On 3rd July itself, I was told to come and collect the handset after half an hour. When I visited the Service Centre after an hour, I was told to come after another one hour. Again I went there I was told the handset is not ready and it may take some time. On my inquiring as to how much tentative time it will take, I was told that it may take 1 week, 1 month or even 1 year. Being shocked with this type of reply I requested them to return by handset unrepaired, as I was not having another handset for use in place of the Handset submitted. However, in the next breath they requested me to check up after 2-3 days or they will call if it is ready before that. On 5th July at 15.00 hours I called the service centre on [protected] to know the status and they confirmed that the handset will be ready by 17.00 hours. when I called them on 17.30 hours and asked whether the handset is ready or not. I was informed that the handset will be ready by Monday i.e. on 7th July On 7th July I went to the service centre at 10.15AM however the service centre was not open therefore I called on[protected] and talked with Care executive regarding my handset. In the mean time the service centre was open and they handed over handset to me. On checking, I found the same problem of my voice not being heard by the call receiver. I made three calls but none of the call receiver was able to hear my voice where as I was able to hear their voice. I companied about the problem not being solved and I was directed to see another technician who inserted his own SIM and tested with no positive result. I was advised to resubmit the handset and come after 1 week. Dear Sir/Madam, I am a working girl and have to attend my office regularly. You will appreciate from my above visits to the Service Centre that a working girl cannot afford to remain absent from the job every now and then. While purchasing a handset worth INR 25, 000 I expected it to be of the world class as it was a product of world class company “Sony”. However I am deeply dissatisfied with the behaviour and attitude of service centre persons towards a female customer. I purchased this costly handset as my work profile needs me to use smart phone as our clients are from foreign countries. I need to check my mails and messages to be updated with the job status. However, the purpose of buying such a costly handset has been defeated as the same has gone out of order just within 6 months of the its purchase thereby putting me in mental torture.

I vardan r/o #657 himshikha near pinjore distt panchkula, mob no: [protected]...i bought xperia ZL serial no [protected], on 11/02/2014 from ambika enterprises, sco 42, sector 11, panchkula, with 6 months accidental warranty and 1 year warranty, on 04/06/2014 i found that the fiber sheet on the left side is been automatically removed, then i concernd my nearest service centre ie MODERN AKM ELECTRONICS PVT LTD, sco 144-145 sector 34 A, 1st floor chandigarh. i came in touch with mr naveen, he tolds me that 1st he wants to gave up mail to headoffice and ask for the approval and he tolds me to gave call or concern him after 2 or 3 days, on 09/06/2014 i came in touch with mrs nisha and mr naveen they told me that my handest is been approved by sony, therefore my set is been replaced by another one wiyh in 7 days, she also issue me a standby set, after that on 13/06/2014 i gave up call to service centre, i got very shocking reply that my handset is not been approved till now, concern after 4 or 5 days, i get in touch with both mr naveen an mrs nisha, both via telephonic converrsation, , by 14/06/2014 till now centre is doing harasment. and not reparing or replacing my handset. my handset is been registerd under job card no w[protected]

Hi !
I have purchased Sony Xperia Z in May 2014. May 19 to be exact and wintin a month the fone went DEAD !!
I gave to the service center for repair. AARADHYA Enterprises, Pune India.
Its been more than two weeks now and the only answer I get is "Sir, your fone has gone for repair" !! Seriously!?!? repair??? is this answer your executives give to a customer!?! NO ETA NO Info on what the problem is! Nothing!!
When I call on the toll free number, I am told "Sir, please call the service center" and When I call the Service Center, the answer is "Sir, pleaes call toll free number" !! Are you guys playing with the customers!!?!? what kind of service is this!?!?
I have made the biggest mistake in my life by buying a SONY Product!Even if the product is free I will never ever take it!!! Poor Service! I will never encourage anyone to buy a sony product !! Such a big mistake!
Though I am writing this mail, I dont expect any action on it! I am so much confident about Sony Service now thats the reason I am not adding my Ticket number or Job Id in this mail!

Thank You Sony for an eye opener! Just to give you guys an example. I also own a Samsung Galaxy S3 phone. The S3 got some problems and I had to submit it in the service center. The Samsung service center was so nice that they gave me a call in the evening and told me what is the exact problem with my phone. They also gave me an ETA of 4 days and believe me I got my fone back in 3 days!!! Samsung is the best!!

Sony- Such a poor service!! Thank you !!

Mandar Joshi

I purchased a sony xperai T2 Ultra in a sony center outlet in Forum Value Mall, Whitefield, Bangalore yesterday (dated: 8-JULY-2014). After switching on the mobile, i saw a photo that was already taken using the mobile's camera. It is a used product that is sold to me. it was taken on 19-JUNE-2014. some videos were also preloaded in the mobile. I need an replacement for that mobile same model. SONY CENTER Modern Radio Engg Co. No.215, 2nd Floor, Forum Value Mall, No.62, White Field Main Road, Bangalore - 560 066 PH[protected] / 95 / 96 / 97 Email - sonycenter.[protected]@gmail.com IMEI-1:[protected] IMEI-2:[protected] S/N: YT910SBCXW I have attached the screen shot of the details of the photo which was present in the mobile, and i have attached the photo and the bill copy as proof.

I purchased a new sony xperia T2 Ultra mobile yesterday (Dated: 8-july-2014) in Bangalore, a sony center outlet in forum value mall, whitefield, Bangalore. After i switched on the mobile, i saw few photos which were taken in the mobile alreay, on June 19th 2014. it is a used product that is sold to me (a customer). i need a replacement for the mobile same model. The IMEI numbers of the mobile are mentioned below: IMEI-1:[protected] IMEI-2:[protected] S/N: YT910SBDXW SONY CENTER Modern Radio Engg. Co. No. 215, 2nd Floor, Forum Value Mall No.62, White Field Main Road, Bangalore - 560 066 PH[protected] / 95 / 96 / 97 E-Mail: sonycenter.[protected]@gmail.com I have attached the scanned copy of the bill for proof and the screen shot of the details of the photo that was present in the mobile along with the photo.

After booting the laptop the error message shows hard disks are reporting failure. So pls send your service engg. at our site for replace or repair the HDD, the laptop have 3yrs on site warranty. Contact Details:- Debabrata Bhuyan IT Dept. Balasore Alloys Ltd Balgopalpur, Balasore. Orissa-756020 M:-[protected]

My name is savio fernandes.i lhad replaced the LCD panel of my Sony LCD KLV BX350 IN5 on[protected] for which i had p aid rs.@11357 To Nishant Enterprises Sony authorised servitce centre GOA .todayy i took my TV to the same service centre again as there was only sound and no picture where i was told that i have to replace the LCD panel again and pay for the replacement .its been not even 8 months since i put this panel.why do i have to pay again for the new panel.i feel that the panel that the panel that was put for my tv was defective and hence needs to be replaced free of charge as it is not even 8 months old

I Shailendra Singh, purchased SONY LED KLV 32R402 serial No. 5468950, as on[protected]:55 PM), Costing Rs. 28900. Lodge a complaint and Service Request ID is 19906910 However I am not at all satisfied with this product, reason being in such a short span of time (2 MONTHS) the main board of LED is useless now, as the service man from SONY visited my place and after testing came to the conclusion that it is of no use, Can someone tell me that is this the quality you offer to the customers, as this was my very first experience to buy any sony product, which got ruined now. Coming straight to the point, though the main board is going to replace free of cost, then too with-in two months this is not acceptable.. Is there way out to REPLACE my SONY LED above mention Model. Many of my colleagues said to purchased samsung, but I decided to but Sony Bravia as it is mostly popular...Why only this product got damaged with in 2 months, , SINCE LAST 4 DAYS WE ARE UNABLE TO WATCH. AS THE SERVICE IS ALSO SOO SLOW. The above product was purchased from Electronic Paradise (north), 13 Vaishali, Pitampura, New Delhi - 110034 Contact 27316118, 27318118 Invoice No. PP/R-0061 I AM NOT HAPPY WITH THE PRODUCT AND SERVICES, please arrange to replace my LED above mentioned model, as it is only 2 month old ONLY.

Dear Sir/madam I have bought Sony mobile watch from Snap deal . But Sony mobile watch damaged due to bad Charging system . All time we have to open for charging due to many time open for charging perpose watch will be damage please suggest me what should we do . Product is in a warranty period (one year not completed)

Hello, I had taken my Sony Xperia Z on a cruise vacation and the phone got switched off due to some reason. When I gave the phone to local service center on 29th May 2014 I was told I would be given a response within 3 days which never happened, "Required the Hand set for "Repair Factory" for ELS checking, Model no. C6602, work order no. W[protected] ". finally upon follow up on 4th of June they said it has to be sent to HO for checking. I would like to state they themselves agreed that the markers are pink and not red which was surprising and it might be due to humidity. But they still denied the warranty claim stating that its water damage on 28th June 2014 a full one month after the submission of handset for service. Its a record time I would say. My explanation is given below. Good evening Mr.Pradip I am certain the water has not gone inside. As i told you that i had gone on a 12 day cruise holiday . The qater marks are pink and not red as the water damage should be ... tehnically i wouldn't drop a phone 10 floors down in sea and have the guts to get it back from open ocean on to a moving ship ... gosh i would be superman if i could really do that.. I give you my consent to check it at factory and advise . As for the phone i am certain about it and can avail another handset and go back on another holiday and prove the same to you ... this time i would film it ... just on a serious note ... this phone is supposed to be IP58/55... but unfortunately it failed the humidity test. Hope to have a amicable solution and expect that the company honors the warranty claim. All their claims on IP55 and 58 have been fake I guess. A phone which can't survive humidity isn't supposed to stand infront of water. When asked to return the junk I had to remind them umpteen number of times on mail and phone for nearly 12 days after that they gave the handset to their Ahmedabad office. I feel Cheated and definately harrassed as till today i.e 8th of july 2014 they are not giving me the service denial in wiritng and all my emails and calls are going un attended. Hope some one could intervene and help further in this case. Justice sooner or later... will be mine. Niraj Khushalani

sir my sony bravia tv is not displaying any thing so that i launch a complaint on your toll free no .On dated 5/7/2014 your engineer visit at home and told me that there is problem in its display panel. I ask him how many days to resolve this problem . He told me it will take 10 to 15 days to resolve this problem . Due to not availability of part in its service center .It will take Some time because a panel will come from mumbai and always a panel is not available in delhi . On demand it will come. so i think that it is very shame full to us .Over most leading and reputaded company of india service is like this . so i kindly requested you to please resolve this problem . Thanks Amit Kumar Ghelodia H-12 Vijay Vihar Ph-1, Friday market road Near Rithala Lal Dora New Delhi-110085 M NO.[protected]

I purchased a SONY XPERIA Z ULTRA, from Reliance Digital Vashi on August 2013 which is still under warranty. Being water resistant, I used my cell phone to answer an urgent call when it was raining & as soon as it got wet my cell was dead. I took my cell phone to the showroom and they told me to visit Sony Center and they provided me Vashi’s Center Address. As I went to the Vashi center, they took out a photograph of my cell phone. After 4-5 days I visited the center and got to know that, it will not be repaired. They gave me an offer that they will replace my cell phone with new one after paying some amount which I totally refused.They informed that they are not direct service provider of Sony hence gave me contact details of the Sony service center. I visited the service center on 14th June 2014 and explained to them as to what has happened to my cell phone, they refused to repair my cell phone. After an argument with Mr Shanbhag([protected]) the Manager, he made a service job sheet & kept my cell phone for approval from the higher authorities to replace/repair the phone. I called up & visited the center often and the only answer I got was that there was no approval from the higher authorities. However, the information provided to the customer is misleading as they claim the cell phone is water resistant but I am sure that it is not water resistant at all. All caps of my cell phone were properly closed; hence it has to be a manufacturing defect. I am surprised to how a customer is treated when they have any queries. I have also sent a mail to their customer service department many a times; however, I have not yet received any response to it. It seems that they are taking the complaint too lightly and are not interested in responding to consumer’s complaints. Service Center : AAR VEE INFOSERVICES, Shop1/2, GrndFlr, 393 MangalDas House, Grant Road E, Mumbai– 400004 Ticket [protected] JobNo:W[protected] Emailid:sonyindia.[protected]@ap.sony.com/[protected]@aarveeinfoservices.in You are kindly requesting to look in to this.