Sony India Complaints & Reviews

My TV set used to close after every half an hour and a red light used to blink at the center. I contacted Sony Service Center at[protected].on 3rd Dec.2020, Mr. Sharukh visited my residence, opened the set, checked it and told that two parts are required to be replaced and gave an estimate of Rs 2713/- including Service charges. He required Rs 1000/- as advance which I paid and he furnished a receipt. I continuously contacted service center thereafter since there was no response. Finally I was told that one part is not available which is being procured from Singapore, hence there is delay. finally one Mr. Jitender visited with parts. He also opened the TV set and told that the part did not mat h, it’s code is different. The part he bought was not marked as new which is done by the service center. He told that in a hurry it has not been marked. Then I can’t say what he did but a horizontal line appeared on the screen which he told is the panel line which was not there before.he went away saying that after Diwali set would be repaired. Now again there was no response and I continuously tried to contact them. Today is on 19.11.2020, Mr Sandeep, Engineer at service center told me that I have made elevations about the panel line, it has been discussed with owner of service center Mr. D.K. Nagpal and I will be required to pay full amount before repair otherwise they will not repair the set. Or I can take the advance of Rs 1000 given back
I am a senior citizen lady. I have been mentally and physically put in stress which had severely affected my health. I want my TV set to be repaired at least for which an estimate was given to me. Why I should pay before repairing the set. I also want strict action to be taken against the service center for not following Sony Company policy. This is not at all expected from Sony company
Unable to upload receipt . Memory issue

I have purchased sony tv for Rs 76, 000 with model KDL 50W800D on the date 31.10.2016 because of good brand name in market. Last ten days back when I switched the TV on it was blinking with red light five times. No picture no sound.
I have raised the complaints to customer care on 11.11.2020 and I got the call from techician whom demanded for Rs 300 service charge for visiting house and when I agreed for it, he just came to my house and said that the problem is with panel board which will cost upto Rs.33, 000.

After that I tried to chat with sony executives they are telling me to follow the trouble shoot steps which is of no use.

My complaint number is 63848608.

What is the use of buying such costly brands from sony as there is no service response and bad quality of panel boards.

To,

Service Team,

I have raised an incident 61992133 for a TV W80D panel replacement sugged by Sony service team.

I would like to bring notice to your service regarding my complaint against the TV screen.

I bought the above mentioned TV model in 2017 and on 21st Sep 2020 my screen was damaged internally and raised a ticket 61992133 for the same.On next week a person named Babu(Sony Service member ) came and informed me to replace the panel and can't be repaired . Later he said he will order the panel .

I waited for 1 week and i haven't got any response then I called on tollfree no. and mentioned the same.Next day I got a call from the service team, here they mentioned this model screen is not in stock and asked me to replace it with new TV with paying Rs28K approx.

I have declined the exchange offer and requested to provide stand by TV and want a 3D screen panel only. I waited again for 1 week with no response on my request.

Today morning I called on toll free no. for status, but here I couldn't see any progress on my request.

My concern here is I have brought a 3D TV and I have spent around 9K on other devices which support to watch 3D pictures.I request immediately to replace the W80D 3D panel as soon as possible. If it takes time please backup me with stand by TV .

My family members whole day are at home due to Covid and they habituated watching TV and currently IPL matches are in progress. We at home are getting upset because TV is not functioning .I request once again the brand Sony company to take this issue with high priority concern and do the needful assistance ASAP.

I appreciate the team for better service further to close the complaint.

Thanking you,
Ashok
Mobile+ 91 [protected].

Replay form Sony:
Dear Mr. Ashok,

Greetings from Sony India. We thank you for patronizing Sony Products.

This is in reference to your email dated 16th, 17th 27th October 2020, regarding your Sony BRAVIA model: KDL-50W800D IN5, bearing serial no: 8530146 purchased on 19th January 2017.

This is also, reference to the reply mail dated on 27th October 2020 from the undersigned in this regard.
In response to your query regarding the 3D feature in your existing Television, we would like to inform you that, we continuously upgrade our technology to offer better products and better values to customers. As explained, 3D feature has been abandoned worldwide by TV manufacturers.

Instead, newer and upgraded technology like Android have been introduced in the latest models. Along with the latest features and specification, you can also enjoy normal full one year warranty on the new product. This warranty is also extendable to two more years by paying additional amount. The defective unit will be collected by Sony India for environment friendly disposal.

As mentioned in our earlier communication we are having difficulty in the getting the part, and as an alternate solution to retain you as our valued customer, we are pleased to offer, to exchange your television with our latest BRAVIA Model: KD-49X7500H IN5 at the repair estimation cost of Rs. 28, 962/- inclusive of taxes.

New set comes with normal One-year Sony India warranty, which is extendable to another two years by additional payment. Sony India Pvt. Ltd will retain the complete defective set as part of this exchange offer. If any pickup or delivery of the Television is requested by you, then the charges of the transportation will be extra.

Please note that any festival special schemes/offers of giving complimentary accessories / products, if any, being offered to our customers for these models, is not included in the exchange offers.

We regret that we are unable to comply with your request to service your product. We solicit your kind understanding in this regard.

The Offer given is limited time period offer. We shall continue to keep the offer open till 02nd November 2020 to execute the same, post which the offer shall be with-drawn.


If you wish to proceed with the above exchange offer at a later date, please get in touch with our contact centre at[protected]Toll Free); All 7 days (9 AM to 7:30 PM). There will be fresh service request. Inspection and troubleshooting will be re-done and estimate / offer will be applicable, as prevalent, at that time.

Thanking you and assuring you best of our service support always.

Warm Regards,

Velan
Customer Support Team - Regional Office,
Chennai.

Mail back to Sony.

Hi Team,

Thank you for your email.
Here I'm not interested in new technology /upgraded TV's .
My request here is as a brand SONY, why you are not supporting 3D feature TV service for existing customers.
I have spent around INR 10k for other devices like 3D glass to watch 3D feathers.
My concern here at least you have to inform me before buying the TV, saying we would not support service for existing customers if there is any change in technology/upgradation.

FYI-- The TV was damaged internally, because of this failure the TV screen is not working properly.

Let me know in case you won't support me in repairing/replacing 3D TV's, I will raise my concern in consumer court.

Service team has taken My TV for repair, please return it ASAP.

Thanks,
Ashok
Mobile + 91 [protected].

Still now they haven't resolved my TV .
Please take an action ASAP.

Hi Team,

Placed an order #8319 for party speaker V43D on Nov 7 2020 on shopatsc still now product not received, tried mailing song india, shopatsc ..etc, even spoke with customer care, no proper support, just ignoring my request, totally disappointed with sony, this request is handled by sony mount road brach, so decided not to receive this product if they try to deliver, kindly refund my full amount,

My television of SONY brand is facing an issue. I called Sony customer care regarding this issue and they arranged a technician visit to our house. The technician diagnosed the issue and said one small part is having a defect which can be replaced. The cost will be around Rs 3500. He said local Sony customer service care will call and will tell you the exact price in a day. We waited for 2 days but they didn’t call. After that we called local SONY service center from our end and asked about the update. They said the whole TV panel needs to be replaced which will cost around Rs 18500. I said to them there is no point in replacing the whole TV panel for a small child part defect and the technician said only the child part needs to be replaced. But they replied this is the only solution with the quotes saying “take it or leave it”. We also reported this to SONY India management via email but still no response. As per me this is pure deliberate from SONY service Center for money capturing . Please consider this seriously because these type of service Centers will do anything for money capturing. Please find below the job complaint details for this issue:

SONY Job Complain number[protected],
Registered Name- Dharanidhar Rout,
Registered Mobile number- [protected]

I am venkatesh purchased new 43inch sony (43X7500H) on 13 nov. Tv delivered on 14 nov but till now instillation executive phone no answer. I want instalion fast because I am going to village for 4 days. Please arrange as soon as possible.

I had purchased a sony 43 inch tv on 12 nov 2020.The product was delivered on 13 nov 2020.service engineer came on 14.11.2020 for instalation to my utter surprise the tv was a used one with many dust particle and scratches on the back side and on remote( photo attached) .I have called the store manager to replace the product but they are not listening .kindly look into the matter.

Hi sir/madam,

I would like to know regarding buy new Sony tv issue. We bought new Sony Bravia KD 55X8000H model tv two week ago.. and we payed Rs 80000 100% money on the spot in Cuddalore darling Digital world. But your dealer gave us the demo tv ( used tv ) after I bring open and see at my hose physically minor damage look like already used tv then we get very angry about the issue..then we contact the dealer and argue with the dealer regarding the issue they say this packing from Sony we don’t know about this like used condition of this Sony tv. event they do not accept then we taken the picture minor damage place from the tv and send to them then only they agreed to change new tv I have attached tv bills they sale is first bill ( demo tv) and I have attached second tv bill after long argument with them . My question why your dealer gave used tv. (Demo tv).? Customer buy new tv but digital darling world dealer gave old used tv. How can this possible..? this direct cheating we get very with darling digital world at Cuddalore . any way they changed new tv give us after very long argued with them later one week. this is my PH number [protected]. If any clarification can call me anytime please take action against of the dealer ( I prefer language tamil)

Recently purchased Sony KD-55X8000H .And i found and issue like one edge of panle is going inside backwards when press the panel. And Bezel i.e outer frame is moving freely instead it should be fitted perfectly. Team sony please help to solve . I got dissapointed by see this issues.

Respected sir, I was purchased 2 pen drive from flipkart. But unfortunately one pen drive not insert in usb drive. I visited service center friend s electronics gangiri society kothrud-411038. There staff refuse replace for pen drive. They not answered properly. So I request you resolve my problem.

I had subscribed to Sony Liv Special but I got an email from Sony India that payment has failed.On SonyLiv App, I wanted to pay again but clicked Upgrade by mistake and Rs 201.90 was paid to Sony with a message that I am subscribed to SonyLiv Special+ with annual subscription of Rs.399/- which I donot need this and want to cancel the subscription. I left a message on the SonyLiv App on 11.11.2020 itself. I am unable to cancel Rs.399/- subscription on the App. Please cancel the R.399/- subscription and refund the amount. Name: Vinay Kumar Handa, [protected](M), vinaykumar.[protected]@gmail.com

My Sony LED 32-inch is not working properly when we switch it on its display comes with a lines on it and after sometime those lines disappear and LED TV starts working properly

Sony experia Z3 mobile आपके
सोलापूर (महाराष्ट्र) service centre 11th
february 2020 में दिया था,
कल (9th November 2020 ) without solution मुझे वापस करदीया | हर बार कोई ना कोई बहना बनाकार टाल देते थे | हमने कहा repair मत किजीए और mobile return करे | कुछ दिनो के बाद replacement की offer दी(for new other mobile model )और कहा कुछ extra पैसे pay करने होंगे | पैसे pay करने के ढाई महिने के बाद भी replacement नहीं दिया |
finally कल हमारा पुराना mobile return करते हुये कहा, आपको replacement नहीं दे सकते |
इतने महिनोसे जो MENTALLY, PYSICALLY Harassment हमारी हुई है, उसकी जिम्मेदरी किसकी है ???
इस matter मे आपका decision क्या होगा ???
Please provide all details of our service which provided us for experia Z-3 mobile from 11th February 2020 to 9th November 2020..

Hi Bought a sony x80h 55 inch for 75K around 20 Oct.on 1st Nov, the TV remote stopped working.Then I was doing on off manually, meanwhile a hard reset happened on the TV. All this time between 2nd Nov toll now 9 Nov, Sony customer care is progressing very slowly, and issue not resolved. I wanted to return it, but they are not not even responding to that.

I need a fair action on this, I should be allowed to return a TV which stops working in 2 weeks.

Our tv model is 32 inches, 32 Ex some model, TV switch on for 6 second and switch off, I have registered the complaint, they alloted some service centre, they came and took service charge and told we won't get spares from the company, four months complete d still no response, we took for the brand, shame poor services, if I won't get solutions next let me put all the details regarding complaint and how you have followed

I bought Sony LED 551NCH KD-55ABF, HSN/SAC:85287219 along with Sony HT-S700RF Audio system and just crossed 0ne year, I do not have any extended warranty scheme as well. Last week there was a horizontal blue and red lines started coming during switch on and during working. It was communicated and service engineer visited and done software reboot. But the problem still persists. It was communicated as well.

We have subscribed sonyliv on 27 oct.2020. but amount deducted without my permission Rs.699/-four day after one SMS received your subscription cancel during April 2021 renual cancel.
But amount not refund til date. So please refund my 699/-in my Paytm account is [protected]

Hi,
I was very happy to purchase the Sony MHC-V71D system, however to my disappointment the system stopped working within 2 years of purchase. I handle my equipment very carefully as I am a music lover and I have various other brands with me. Unfortunately out of all my brands, Sony has let me down. I don't play the system for long hours and don't man-handle it as I am very particular about my music systems. The engineer has visited my home and says it could be the power supply that has malfunctioned. I spent 40000 for this music system and I don't expect it's components to give way so soon after the purchase. Not a very happy customer considering a brand like SONY. Your service center technician says it would cost Rs 9260 for the motherboard to be replaced. That is a big amount for me to pay.

I would like to escalate this issue to your higher ups and quality control Department. Could you please help me with this issue or I would be forced to have consumer grievance intervention.

Hi,

Our Sony TV was not working since October 24 th 2020. A repair man from Expert zone (a sony authorized service center) came on oct 27 and said that the LED has to be replaced and charged my parents INR 2000 claiming to bring new parts for the TV
So far no repair works was done
We tried to call the service center itself and they said that he coil is to be replaced
We are very disappointed with this service

My complain number is 63637124 i have registered this complain on 23rd October for my sony party speaker model number: MHC V 72D it was working fine just want a nut bolt to fix it Mr Gurcharan Singh from Naraina service center visited he was rude and without doing any thing asked me to pay 6000 when we asked him the reason he said if you want this to get repair do let me know else i am leaving and then he left and i dont know what he did because once he left i turned on my speaker there was no power and i called him atleast 20 times but he never responded then i called service center Sony Authorized Service Center Star Electronics from where he came they said they will get back to me but no response received and then i called sony on their no to complain and they said they will escalate this which is still pending because of that technician my speaker is not even turning on now.