Sony India Complaints & Reviews

I purchased two Sony Bravia TVs 40EX520 and 22EX420 in September 2011. One of the TVs 22EX420 is working so far (it is hardly used) but the other TV 40EX520 has suddenly started showing some colour patches and coloured lines from the past four weeks. When I contacted the Sony India Service Centre, they sent a service personnel who came to look into the problem and told us that the LED TV panel needs to be replaced at a cost of INR 21, 000. We told him that it is a sparingly used TV and we have also connected a reputed voltage stabilizer, he just said that it is a usual problem and the LED screen cannot be repaired but need to be replaced. I feel cheated as I have paid a premium to buy the Sony brand and now at the receiving end to shell out 21, 000 more. Initially it was a green tint and now it has changed to a complete red tint. When I have emailed the Sony India Service Head explaining the details of the problems, I have just received only a standard response from them saying that they are looking into the issue and revert soon. My reasonable request is that I require the LED panel to be repaired than replaced as I am not confident on the longetivity of the fix. I am willing to bear the cost of the repairs. It surprises me that a Manufacturer is refusing to repair a component that they have manufactured and expects the customer to buy a replacement component at 1/3rd of the product cost. Sony India is offering a warranty of only 1 year on the replaced LED panel and I am not sure whether the problems will recur again. My research on the internet showed hundreds of complaints on the Sony Bravia LED colour patching problems and it makes me more jittery than ever. Sony India may not bother to respond to this complaint. But at least I want others to be aware of this issue and stay away from Sony and not sink their hard earned money on these unreliable products. Sanjeev Kumar

I bought this Sony Xperia Z in March 2013. As the company flaunts by pride, the water proof feature of this phone, I was very happy to possess a handset which I can use freely without the threat of it being getting wet in rains or any accidental drop in water as the ads claims it to be fully protected for half an hour in submerged water. But what I didnt know is the fact that the water proof feature of this phone is just an advertisement gimmick with no grounds as far as the back up support from the company is concerned. One month back the phone got wet in rain hardly for 2-3 minutes. All the sockets of the phone were closely guarded and closed. But I found that water has penetrated the camera and screen. After keeping it in sunlight for 3-4 days, the water from camera got dried up but since then the main power button has gone bonkers !! It keeps flashing off and on every now and then and the phone never switches off. The backlight also keeps on forever. Even if we clik on power off, the phone automatically restarts and due to this even 100% battery drains in an hours time.

I spoke to Technocare solutions service center in Lajpat Nagar for sending the phone for free repair as it is still under warranty. But I was told by the most smartest of all engineer that if the white mark under each openable socket has turned pink or red it automatically makes the phone out of warranty...woww what a philosophy !! The same message was endorsed by the service center owner - Mr Sanjeet. This [censored]ing phone is bought by majority of people just for the so flaunted feature of it being WATER PROOF and 3 minutes in rain and the water penetrates the closed sockets and I am being told that my phone is now out of warranty and I need to pay a whooping 17000 for getting a replacement as its company policy that such phones cannot be repaired and can only be replaced !! Great policy huh !! I paid bloody 39000 eight months back for a water proof phone and now I am asked to pay another 17000 for my phone getting bonkers due to water penetration !!

This is such a pathetic and unpardonable excuse from such a huge brand named Sony !! All I can say is that they are bloody parasites making a fool of general public thru false and misleading advertisement gimmicks..Why dont they advertise this clause of white slot getting pink - while claiming their phones to be fully water proof. And in this case the phone was not even submerged in water, it just got a few drops of rains and its gone for a six !!

I therefore request the forum to take strict action against the company and get me either a replacement of this phone free of cost or get a repair done free of cost !!

I bought Sony Xperia SP on 1st Oct, 2013. There was accident cover on it and I gave my mobile for the display and body damage repair caused due to an accident. I submitted it to the Service Centre on 23rd Nov, 2013, and they promised the repair within 10 days. After various follow-ups, I got the repair confirmation and went to collect my mobile on 10th Dec, 2013. The display was repaired but the body was not. When i asked about it, I was told that they FORGOT to repair the damaged body. A new job was created on 10th Dec for the same. After numerous inquiries, even today, on 23rd Dec, 2013, I do not get the actual status of the repair. Every time I call, I am told that it is still under repair. Its been 1 month now, and I have NO clue when I would get my mobile back!!! Here are the Job numbers: Created on 10 Dec : W[protected] Created on 23 Nov : W[protected] Request you to do the needful and oblige. Thanks, Preetkanwal Kaur Mob: [protected]

Complaint # : 16966504. Requested refund for a led tv that stopped working a few minutes after purchase. No progress has been made on the case. I keep getting the same response everyday that the sony department needs to get a call from some one else who seems to be napping. This is really frustrating as this blocks me from making another purchase.

I am a victim of fraud done by SONY to its consumer. I have given my Sony Vaio laptop to Sri Kara service centre, Begumpet Hyderabad on 26.10.13 for HDD problem, which was under Warranty period. They assured me that it will be replaced in 2 days. But even after 1 month they didn’t get the HDD replaced. They are just making fake promises that it will be done in a day or two but the promises were not fulfilled. So I complained to the higher authority due to which they replaced the HDD on 23.11.13 saying that it is new one. But I got a doubt as HDD had scratches on it. So, I got it checked it with my technician who confirmed that its used one and was even corrupted. Sony has done fraud with me by giving me damaged parts and providing wrong information. Even Asian Electronics, Punjagutta, from whom I bought the laptop are not giving any response. My whole business is dependent on computer and now due to SONY's fraud and irresponsibility I am incurring losses of huge amount. I want SONY to replace my Laptop immediately. Following are complaint nos Job Sheet no. J32034322 For complaint made to toll free service. Complaint no.[protected] For complaint by mail to [protected]@ap.sony.com. Complaint no. 16755716. Vikas Chandan P.G. Road, Sec-bad Ph: [protected]

I had purchased Sony Xperia Z from Click Talk Dubai Tel :[protected] Fax:[protected] P.O.Box: 45320 Al Fahidi Street Bur Dubai - UAE Invoice No. 18124 Date : 23rd July, 2013. The phone stopped working after a week when I had taken phone to dealer he accepted for service and said would provide an update from service centre on the same. After 3 weeks dealer informed me that the damage is irrepairable and would cost more than half of the cost of phone. Further the dealer was rude and just returned the handset as is.

I bought a Sony Xperia C phone on 14th Oct. It was a defective product immediately after I bought the phone. I was told that as the invoice was done, it is under warrenty replacement and it has to go to service centre for replacement Service centre gave me a phone back yesterday, which one has 3 BRIGHT SPOTS in the screen. I am sick of SONY products and don't trust the quality and the time you guys are taking. Let me know what to do now.

Dear Sir/Madem, Dated: 19th Dec2013

May i draw your kind attention that, my Sony Brevia LED TV 24", problem is facing since Aug2013 that screen not sharp or clear. So many times i was loged complaint in Sony Customer Care, complt.no's given bellow.
ID 16712805 dated 18th Nov13
ID 16905258 dated 03rd Dec13
ID 16938626 dated 06th Dec13
ID 17106873 dated 19th Dec13

I have more complaint no's, there is no need to mention here, these are enough. But there is no positive responce from Sony. neither any technician visit or nor any phone call received from Sony India. I think this is not customer service this is showing customer herasment service. What type of service provide against customer complaint's by sony . So request you kindly take this seriousley otherwise i have to loged this in consumer service.

Regd's

Mukesh Kumar
Resid: RZ 112 F/14, Tugalkabad Extn.,
New Delhi-110019
Mobile no: [protected], [protected]
Email Id: mukesh.[protected]@fedex.com

Date 20.12.2013
The CEO,
Sony India,
Corporate office,
Delhi
Dear sir,

Reg: Indifferent attitude of dealer, service centre and customer care centre

Unfortunately, I prefer to purchase a sony LED 40EX 430 on 25.01.2013 through your dealer M/s Shiv Light House. All of sudden on 18.11.2013, my TV was not displaying anything. And I prefer to refer the matter with the Dealer. After two three days, a mechanic visited my house and told that screen of the LED is facing defect and is to be changed. He asked for photo copy of the Bill which was provided to him on the same day.

There after my son abhinav garg is regularly following up the matter and also sent a scan copy of the bill at the instance of your customer care office. The copy of the emails are paster hereunder

But nothing yielded, there after I personally visited the dealer on 11.12.2013 who provided me two complaint numbers as 16735579 dated 20.11.2013 and also 16968714 dated 09.12.2013. and assured to install the new set by 16.01.2013. even from his shop.

Again on 18.12.2013, we have been informed by your service centre on telephone that the set to be replalced has been received by them. My wife who was at Gwalior rushed to Mathura enabling him to install the TV. But the representative asked for photocopy of the bill and told that after sending the bill, set shall be provided by the company.

In this connection, I want to know

What is the company policy for resolution of customer complaint.
How many time I have to provide a copy, every time a new office require the bill. Such is the co-ordination.
What is the efficacy of the entire network to redresses of the customer complaint.
What care is taken to your warranty promises?

Under the above narrated circumstances, my family has been deprived of the LED due to very casual, indifferent attitude at yours. Am I not entitled for the compensation for agony?

Last but not the least, I request your goodself to intervene the matter and arrange for replacement of the set within 3 days. And also ensure to avoid recurrence of such attitude by your various agencies.



Yours faithfully,


Ram Babu Garg
Chief Manager 
On 10 December 2013 15:24, Abhinav Garg <[protected]@gmail.com> wrote:

Hi,

It been 4 days days since my last mail bit still I don't know status of my complaint. I haven't received any call regarding status of my complaint.
please let me know that sony wants to resolve my complaint or not. Its been 30 days and i still don't know the status of my complaint.

Thanks
________________________________________
From: Abhinav Garg
Sent:[protected]:27
To: [protected]@ap.sony.com
Subject: Service Request No. 16705523
Hi,

I have complaint registered with Sony no. 16705523 regarding my Sony 40'' LED TV

Complaint is now 25 days old and i haven't received a single call from sony regarding status

I called your toll free no. multiple times and every time they assured that i will definitely receive a call in 2 working days, it been 25 days and I haven't received any call regarding my complaint Satus

This behavior from a company who is know for its Customer Service is not understandable and acceptable, I don't think Sony is taking my complaint Seriously.

I demanded the replacement of my LED TV but haven't received any update regarding that

Please look into this matter ASAP as i am now fed up of calling your service center and getting false assurance

Thanks



















 

From: Abhinav Garg <[protected]@gmail.com>
Date: 6 December 2013 16:16
Subject: Re: 'SonyIndia=[protected]' Service Request No. 16705523
To: Sonyindia.[protected]@ap.sony.com

Hi,

This is the same response i am receiving from last 25 days, I don't understand the delay in processing my complaint and why I am only getting false assurance.

Customer Service is for support for customer not for grievance.
Please provide status of my complaint as early as possible

Thanks

On 6 December 2013 15:03, SonyCare <Sonyindia.[protected]@ap.sony.com> wrote:
Dear Mr. Abhinav Garg,

Greetings from Sony India.

Thank you for patronizing Sony products.

This is in response to your e-mail to our Head of Service.

Thank you for writing to us and for bringing the matter to our notice. We note the contents of your mail with due attention and concern. We are asking our regional office to immediately look into the matter and expedite resolution at the earliest.

We sincerely regret the inconvenience caused to you and assure you of our best support and attention always.

Best Regards
For Sony India Pvt Ltd.

Meena Bose
Customer Relations - Corporate Office
New Delhi

















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-- Forwarded message[protected]
From: Abhinav Garg <[protected]@gmail.com>
Date: 26 November 2013 22:59
Subject: Service Request 16705523
To: Sonyindia.[protected]@ap.sony.com

Hi,

This is regarding my service request No. 16705523 for my defective LED TV.

As per your engineer visit, he said that whole picture unit is faulty and need to replace full screen.

I purchased Sony LED due to my prior experience of Sony Quality and customer Support but in just 6 months my LED TV turns defective, Screen which is its main part is not working only after 6 months. It just shakes my trust on sony quality.

Considering this, maybe the whole piece(LED TV) is defective and this problem could arise later also, I demand replacement of full TV in place of screen

Please consider my request for replacement for full TV unit

Thanks
R B Garg

My sony vaio laptop with the model no: SVE14A25CNB SERIAL NO: S[protected], was purchased in May 2013, from Logtech systems in Trivandrum.

THe laptop has been experiencing problems with the mouse pad and keypad from the time it was brought. The touch pad was placed in a titled angle, which i got it repaired from the service centre.

Within few weeks, series of problems was encountered.

1. The fan was not working properly, as a result there was over heating.

2. The screen kept flashing in between for no reason.

The laptop is still under warranty. My laptop is remaining at the service centre for the past one month. Finally the people there at the service centre have decided to change the mother board. Which will take another one week.

The above model in my experience and as i see from the other complaints here, is the worst model. Sony should provide replacement new laptop for such faulty ones. The whole purpose of buying a laptop is defeated with such frequent visit to the service centre and such silly problems from day one.

Will the sony take an action?

Sir i have 4sony laptops in my home
my dad uses 1, my mom uses 1, and i bought my 2nd laptop on 22nd of october

MODEL NO:SVE15126CNBIN5
SERIAL NO:7007504

after few days usage ie 1month got my charger and ram damaged but the service people got it changed in 5days

aftr 2months i got several other issues such as the dvd writer not working.
external disc or pendrive detection problem

so i went to service centre they told that u have to keep ur laptop for some 12-15days.to which i said no because i had much usage with the laptop hence i cnt give the laptop
as i thought that ill give aftr some days when i dnt have much work on my laptop

2weeks before my laptops warranty was about to finish i went to them and told them the problems
to which they said that i will have to pay a sum of 9000 rs for dvd drive and 2500 for new usb bus cables

after hearing this i was shocked as my warranty was still remaining
i came to know that these people are cheating me

before sony service was good now it has become worse than ever, and cheap body and cheap products.
i would not prefer buying any sony laptops in future adn will suggest others also to get a lenovo instead.

i dont have hope but still if the company can repair my laptop under warranty then
email me on [protected]@gmail.com


im attaching the documents below

MODEL NO: SVE15126CNBIN5
SERIAL NO:7007504

I bought Sony Laptop model no. SVF 14216SNB and serial No.[protected] on 27th Nov. from Vijay Sales at Gurgaon. On the 3rd day o[censored]se the laptop touch screen came out and remained loose. The charging port is so oversize that the charging plug comes out very frequently or stops charging. I called the Vijay sales ( Gaurav [protected] ), he advised me to come next week as that was the Diwali rush time. He also said the people in service center may not be available. Unfortunately i had to go out of the city and went to the store after 2 weeks of purchase and requested him to replace the product as it a manufacturing defect. He rudely refused to entertain and directed me to the nearest service center at Shushant Lok for repair. After purchase of a new product if you have to visit service center in coming week you can imagine the quality of product that SONY boast of. I went to service center on 23rd of November (J[protected] . Waited 2 hour to get a reply that the screen and port is not available in stock hence we have to order it. Please come after few days. My pain didn't end here. I called after few days to find that parts are still not come. This process continued for some more days before i became impatient and asked for some phone nos in the Sony to influence them to get my laptop repaired. Finally they gave me a phone no of Dheeraj Tiwari, Area Service Manager. [protected]. I pleaded him to get my system repaired at the earliest. He said will get back to me after checking status on 10 Dec. As expected he never get back ..after multiple attempts i could reach him to find that he is unable to take any action as the parts are not getting shipped being rare nature of my complaint. I requested for replacement of the laptop if it could not get repaired.. he agreed and told me that he has raised the request in their system and i have to wait... How long ..only GOD can tell me.

Dear Sir/Madam,
I had purchased Sony Xperia L C2104 mobile handset on 19th NOVEMBER 2013. There was a problem with the ear speaker so i had visited Sony service centre, on 4th DECEMBER 2013 ie.(MOBILE TECHNOLOGY, in GHATKOPAR EAST, MUMBAI-400077). IMEI NO.- [protected], Job No.- W[protected]. Till date i had not recieved a single communication from the service centre at all. I had visited the service centre for this they told me they will call the next day and give the exact status of my repair but there was no feedback. I had also called the Sony Tollfree no.- they had given me the status that part is to be dispatched. After 4-5 days again, yesterday i called the service centre they told that part has not yet recieved in the service centre, immidiately i called the tollfree no. to ask about the status they told the part is about to be dispatched, can i please know before 5 days i had recieved the same reason of the part is for dispatch and again the same reason why is it so?.
Sir, I had purchased sony because i like to use a brand and all my majority of my handsets were of sony, I had purchased a new mobile and i am suppose to go for picnic you tell me is it ok if i dont take my new mobile and keep it in service centre for repair and go like dis only. See the service which i was expecting from Sony being a big company is not up do the mark from the problems which i am facing. I urge you to please look in to the matter.
I request you for replacement of my handset with the new handset, as there is a lot of delay with the repair and also its only 14 days from the purchase date, the mobile handset is in service centre. please find out a way. Sir, bringing to your notice that Sony service centre nor the sony customer tollfree support, has not contacted me from the date i had given my mobile handset for repair and it is been now 12 working days+ 2 sundays my mobile is in the service centre. I shall be obliged if you do the needful for me.
Thanking You,
Regards,
SHRIKANT JADHAV.
MOBILE No- +91-[protected].
Email Id- [protected]@gmail.com

I had purchased the above mentioned Laptop in January 2012. In April / May 2013 The laptop developed some problems, it would not switch on, and I had given it for service to CHENNAI SERVICE, SONY Authorized service centre, Chromepet (near Vasanta Bhavan hotel), Chennai – 44.
Even after one week there was no response . On my calling them over phone, the service engineer Mr.Karthik said that the “mother board” had to be changed. He said that the warranty period was over and I was charged around 18, 000/- rupees for which I paid an advance amount of Rs.9, 000/- After that there was no response for the next 15 days. Again I called and this time Mr.Karthik said that the “daughter board” had to be changed and an additional Rs.5000/- was asked for. I agreed. But even after this, there was no response and I again called them after 15 days ( by this time it had been more than 40 days, you may pls verify) and after a long phone conversation of more than 45 minutes Mr.Karthik requested for one week time and my laptop was returned.
However it again developed problems and on calling the same service centre I was informed that they were shifting the office and it would take some time to accept the laptop for service. So I waited and approached the same service centre in September (which by the time had shifted to Tambaram) and I was told that the battery had a loose connection and was set right. However the problems continued and I had to take it to them a couple of more times. Finally they again accepted it for servicing on 04/11/13 and until now they have not been able to return it.
For the last 8 months I have made numerous attempts to get the servicing done satisfactorily but in vain. I have paid the quoted amount, approached the authorized service centre and still I am at loss.

It is now requested that I may please be refunded the cost of the laptop along with the servicing amount paid at the earliest.
Please note that in case of no response, I am left with no other choice but to seek legal remedy for the negligence, deficiency in service and lack of commitment on the part of SONY.

Some times my laptop display is white.After purchasing it after some days a golden white vertical line shows & i went to vaio care, they replace my display, then near about after 20 days some times the display is become white but the care is not listening me.This is my problem.

2 Yrs back I purchased SONY Bravia 32" LCD TV without any second thought, thinking about the great quality of SONY products. now I noticed problem on the screen display and when i inquired with service person he told need to change complete panel of the TV and will cost around Rs. 15000/- . When I purchased the product i spend Rs. 35000/- thinking i can enjoy the quality of the product for 5+ years without any issues, but when i hear the cost i felt very bad. I accept that there could be problems but you should not change so much this will be very painful to pay this much amount and continue. this will give negative impact on the customers to think about the product or to recommend the product to others.

I bought my xperia Z and after 6 months there was problem in mother board of my phone. Then i went to authorized service center located in janak puri, new delhi and got my phone replaced. Because of carelessness of service people they gave me c6603 instead of c6602. I noticed it the next day as both the models are identical. Then again i got my phone replaced and was irritated as they didn't provide alternate phone i was in a great inconvenience as i have to again and again go to service center. After a month, again there was problem in phone which they provided and it will take a week to get replaced. i am regretting that i spent 35, 000 on this phone. I would never would have bought if i knew that i would be in such a great inconvenience. i really want my money back so that i can invest it on a good phone. akshay rattan [protected]

I gave a Cd player with the complaints of pen drive port not working on 21st of nov on the above mentioned center. After giving the job sheet they told me within 2 days they will let me know the issue and send me the estimate, but till 27th their was no response i called the concerned center reminded them, they told me within evening we will let you know the details. No calls then after 2 days i called Sony complaint center they promised me to solve the issue .After a day i received a call stating my Cd player is ready when i asked them about the estimate they told me their was no issue it was working normally so no need of any money if so what were they doing with that which has no issue so long...they did not give me a relevant answer. The same day i received the Cd player. my husband went on to collect he did not know that i have given the cord wire and cataloger with that Cd player. It was their responsibility to give it back along with the cd player they have not even mentioned it in the job sheet too.I called the next day and told them to check it out about that issue the lady told me i will see it and call you back no response, after 2 days i called her back and told the same old story after listening she told yes now i remember i will check it out and call you back. no call till now. i don't want to call them or Sony customer which i have used and found to be of no use...so i request you to deal with this issue so that i get back my things as well as such a reputed company do not spoil their names by such service centers so that no other person like me get suffered
THANKING YOU

I have purchased the sony xperia M dual sim mobile from shopping.indiatimes.com, I have ordered the mobile on 31-Oct-2013 and i have received the product on 7th-November-2013. I was facing So many problems on this mobile on 10-Nov-2013 itself. I went to the near by service Sony Authorized service center, They told mother board is crashed this will not come under warranty, i asked to India times customer care, they told, bring the DOA letter from service center then we will replace the mobile. Now i got the DOA letter from Service center, But Indiatimes saying we will not give any replacement, Sony center only will provide it, But sony centre is saying we will not give replacement bcz it's not come under warranty. But i am not used my mobile even for 2 days, Mobile is don't have even a single scratch. Plz help me reg this issue to me.

I have constantly tried to talk to their service center executives but till date my Sony Bravia TV which is in Bettiah city in Bihar is not repaired, instead your staff is not at all cooperating. On a regular basis, I have contacted on their toll free number and they give another number of a concerned staff who was supposed to come at my place but he is not picking up my call till date. Muzzaffarpur zone office staff is also not responding now, they have not resolved the complain not even showing interest of doing so in near future. Trusting the brand name I have purchased this home appliance in the month of May itself, even after being in warranty period I am not able to use the product. Model No.: Sony Bravia KLV -40EX430 IN5 After sending mail to their executive, instead of sending someone to repair they gave me another complaint no.[protected]earlier[protected]. Kindly repair my TV. Regards, Binda Prasad contact No. +91 [protected]