Sony India Complaints & Reviews

I am appalled with the service I have received from Sony over the last 2-3 weeks. I am without a handset since Oct 12th & completely stranded as i relied a lot on my Xperia Z smart phone. Would like to share the sequence of events: 12th Oct: I visited the Vashi authorised Sony service centre to report a problem with my handset (Had to drive 25 Kms to get there). Tiny black spots were appearing on the photos I took. The engineer took a look at my handset & said it’s faulty. He said Sony doesn’t repair Xperia phones & only replace them. I was uncomfortable with receiving a refurbished model as my phone was in immaculate condition. Not a single scratch since I always stored it in a Silicon CAPDASE cover. The engineer assured me that most of the times the company replaces the handset with a new one. And not a single customer in the past has been disappointed. On that condition I deposited my handset. He told me I would get a call in a few days with the handset status. 14th Oct: No one called me, I kept trying the no of the service centre but no one answered my call. No was always busy[protected]. 15th Oct: Again tried calling the service centre. Again no response. I called the Sony helpline[protected]. They gave me another no[protected]. 16th Oct: Again tried calling the service centre - no answer. 17th Oct: I called the[protected] Sony helpline. They said they couldn’t give me any status of my handset since it wasn’t a repair case & was a replacement which only the service centre had access to the details. I complained that i am unable to reach the service centre no. They said they would escalate the matter & get someone to call me on the 18th Oct. 18th Oct: No one called me back. Neither from Service Centre & neither from Sony Customer Care 19th Oct: At 10 AM managed to get through the Vashi service centre. They said my replacement had come & i could come & collect the same. Again drove 25 Kms & got there. A big fight was going on in the repair centre due to which i had to wait for nearly an hour. Finally an engineer attended to me & gave me my replacement phone. The phone had scratches on the sides. The top ear phone flap wasn’t closing properly & the rubber was scratched. The copper 2 small points on the left side of the phone has tiny mud stains. The silver lining of the camera behind was also covered with black dirt. I refused to accept the handset & asked the engineer why I was called for this when a new one was promised. He denied promising me anything and said all handsets come in this condition directly from Sony & the next one could also be in the same state. I returned it back to them. I called Sony[protected] & asked for a supervisor to make another complaint. I spoke to a supervisor Sandhya. She heard the entire experience & asked me to wait on the line. She then came back to me saying she spoke to the service centre & assured me they will order a new one for me as an exception. She asked me to call the Vashi centre on Monday post 11 AM to know the status. 21st Oct: I called at 1 PM on Monday. The service centre had no clue of my handset status. I asked them if a new handset request was placed. They were not aware of the same. I again called Sony on[protected] & asked for Sandhya. They said not possible to speak to her but not worry as my case was escalated to the Sony Head Office & everything will get taken care off. Another supervisor called Ankit assured me i will get whatever was promised & he would definitely call me back on 22nd between 3 & 5 PM and update me on everything. 22nd Oct (Today): The Sony Centre didn’t call me again as promised. This was the 3rd time a call back was promised from a supervisor & not kept. I kept calling the Vashi service centre. Finally got through them at 6.15 PM after trying the whole day & they couldn’t give me the status. So i again called the[protected] helpline & spoke to 6 different agents asking for a supervisor. All the times they kept me on hold & hung up. Finally the 7th time i kept insisting for a Manager & i got transferred to Jitendra after nearly an hour of waiting. Jitendra has promised to look into the issue now & has promised another call back tomorrow. My expectations from Sony: After paying 40, 000 Rupees for this phone, this is not the service i expect. Please return my money & keep your phone. OR keep the commitment which Sandhya made to me & replace the phone with a new one & please start providing me with better service. Expecting an urgent response and resolution & not any apologies from Sony. Thanking you, Amit Rocha

I have purchased Sony DVD Player DVP-SR370/B on dated 14/09/13 from Sony Center, 126, NEELGIRI COMPLEX, Indira Nagar, Lucknow (U.P.) Ph:[protected], 4010083. The demonstration was made on Sony TV at Sony Center. On connection with my LG TV at home, the remote of DVD Player is not pairing with LG TV/ Remote of the Sony DVD is not properly functioning like demonstration at Sony Center and some features like volume control on DVD Player remote are not working. I have contacted the Sony Centre but M/s Sony Centre refuge to attend the same asking that the same DVD is not compatible with the TV’s other than Sony. Subsequently, matter was discussed several times with your customer care through phone and mail but no concrete solution received. As instructed by customer care, the matter has been discussed with Sony Authorized Service Centre located at Sector-B, Mahanagar, Faizabad Road Lucknow on dated 18/10/13. The Service Engineer visited our residence on dated 18/10/13 on payment basis and a payment amounting to Rs 200/- as home visit charges paid (installation job sheet available) but as per the Service Engineer the said DVD player is not compatible with LG TV. After several requests and visits to Sony Center, the problem is still persisting and till date no solution received. You are requested to materialize the matter

Hi Sony's servicemen had come today and have asked for the repair again or a new mother-board!!! Why do I have to pay every year for such an expensive product?? Please have some mercy on your customers who buy a product of 70, 000 and have to suffer like this. Being a proclaimed brand like SONY, the products are so feeble and get damaged every year?? Despite the fact that the product is 2 years old 'only', THIS IS NOT AT ALL ACCEPTABLE TO PAY EVERY YEAR AND I WOULD LIKE YOU THIS TO BE ON PRIORITY AND EXPEDITED. I do not want to pay again and would like to file an official complaint to your next level. I'm looking for a positive response where I'm fully compensated to pacify the situation ASAP. Worst-case, I would have to go to your India-VP to get it fixed.

hi sir I had purchased Sony Xperia L on 10th June 2013 but this is a deflected set I had complaint on this foram once before so SONY has replaced my cellphone but they give me again a deflected set in this phone I am facing the same problem which is camera LED flesh not working I had already complained that sony has provided me a deflected set but when I complained in this foram they call back me and replace my phone but his set also giving the same problem so I want my all investment back by SONY and give me libel for this other wise will go to the consumer court. mukesh Kumar vaishnav [protected] [protected]@gmail.com

I have purchased Sony Xperia Z from company showroom with proper bill. No one has come from company to explain any function/ demonstration of the phone. Sony company says the phone is water proof and scratch proof. I kept my phone in my pocket and suddenly when I saw it has got hair tear on the screen. The glass is teared from the side which is not even visible. The sides of phone are yet finished, it is proof that phone doesn't fall down or not hammered. It seems it is a company fault and still service centre of Bhavnagar denies to replace the phone.. They asked me to deposit 50% of phone cost which is 17500/- . How one can pay this much for the phone under warranty... My complaint number is w[protected].. The service person of Bhavnagar is not responding well and not listening me properly

I purchased a vaio e-series laptop last year in the month of june and it is the worst product I have purchased till date. The attractive outward appearance of the laptop convinced me and I bought it and within a month of the purchase the screen cracked internally. I didn't even drop the laptop. It merely hit the table which resulted in the screen cracking internally. I took it to the sony showroom and sony doesn't cover physical damage in its warranty after the piece that was sold to me broke within a month ( dell replaces the entire product when under warranty and I end up paying 12000 bucks to fix that screen). I had to pay 12000 bucks out of my own pocket and got it fixed. Then within 7 months the screen broke internally once again. And this time the laptop did not even hit anything. I turned it off and kept it aside on a table at night and the next morning when I checked there was a tiny leaf shaped crack. Not ready to spend another 12000 on a laptop which I bought for 34000, I got it fixed from an outside dealer for 5000 bucks and of course lost my warranty. Then within a month the hinge of the laptop got lose making the screen shake when the laptop is open. Not only is the company not at all user-friendly, also the piece I bought was completely defective with the weakest body I have ever seen a laptop having. No software issues yet, but that's pretty much it. Horribly weak hardware. Having lost the warranty, I got the hinge fixed by an outside dealer for 1500 bucks and now within 3-4 months the hinge has broken completely and the the metal part of the hinge has come out and the lining rubber is exposed. Now I can't even shut the laptop and can practically rip off the screen part of the laptop from the rest of it easily and the laptop doesn't even stay open without a backrest. I know that your company being so unhelpful will not sort out any of my problems and grievances but I thought that I should atleast let you know how much agony I have gone through because of the fateful day that I bought a vaio and I shall certainly ensure that nobody I care about buys this laptop or anything from this company.

DEAR SIR, I HAVE BOUGHT A SONY TV MODEL NO KLV32R422A FROM KUMAR & CO, SHIVAJI RD, RAMGARH CANTT, FOR RS 31900/- . ON THE TIME OF PURCHASING THE DEALER SHOWN THE TV OF THE ABOVE SAID MODEL THAT THIS LED ONE BUT THE TIME OF SUPPLY THE TV IS LCD ONE. PLEASE TAKE ACTION IMMEDIATELY AND MY TV IS REPLACED ONE LED WITH THE SAME MODEL AND FEATURE. ANTARA SAHU MOB NO [protected]

Dear Sirs, I am NIlesh Bakhda (+91-[protected]/+91-[protected]) from Mumbai, I am writing you in extreme grief and after fed-up of awaiting proper and positive reply from you service team in Mumbai. And also with a hope that I will get proper solution from your end. I have bought Sony led Bravia model no.KDL-40EX520 which I have purchased from Jumbo Electronics Dubai on 27/01/2012 serial no.2061750. As Sony is the leading well-known reputed brand name in electronics market. We buy Sony products because Sony is the name of trust, quality & service. And In the same way I have also trusted Sony for Its high quality products and customer satisfaction oriented approach, but recently what I have Experienced while getting parts / service for my Sony tv, and also by knowing that the same problem persists with the other owners of the same tv model has shaken my trust over your reputed brand. I have been cheated by Sony India (P) Ltd. Mumbai. My tv’s screen has problem of colour lines all screen Is green & pink, for that I have contacted Mr.Alwyn Bothello (+91-[protected]) at service regional office at Mumbai, I have explained everything to him that I have purchased It from Dubai & there has no warranty; he guided me to contact customer care & also told that they are running with shortage of panel, If Its panel problem. I have recently come to know that other persons owning the same model TVs are having the same Issue. I have launched the complaint at Sony customer care on 25/09/2013 vide Id 15806210. Mr. Jay Surti (+91-[protected]) engineer from Sony service center visited my residence on 26/09/2013 job sheet no.J31808298 also I have handed over to him Jumbo electronics bill of purchase, custom duty paid receipt & warranty card at that time only, I have again called Mr. Alwyn to talk with their engineer Mr.Jay Surti to confirm the problem of panel which he conveyed to Mr.Alwyn & Mr. Alwyn has promised me to reply whether panel will get replace If available or Sony India (P) ltd offer me another new led tv set on discounted price whatever will get solution by 28/09/2013 get resolve my led problem in 4 to 5 days from Sony service center (Aarvee Info services Santacruz West Mumbai). I have visited personally to Sony center where I have been Informed by Mr. Mushir (+91-[protected]) at Aarvee info services that panel for my led TV model no.40EX520 Is not available from company, so they have to get the solution from Sony India (P) ltd to get approval for new led tv on discounted price which takes 2 to 3 days. On 3rd of October I have communicated with Mr.Mushir where he told me Sony India has approved & offered me a new led tv set Sony led tv model no.KDL-42W670 for Rs.899/- against my old faulty panel led tv 40EX520, he also Informed me that I have to make payment of Rs.899/- by demand draft on 4/10/2013 & new led tv will be deliver at my residence by 12/10/2013. I have given demand draft to Sony center In the name of Sony India (P) ltd., drawn from Kotak Mahindra bank VIle Parle East branch D.D no. 602352 of Rs.899/-to Sony service center handed over to Mr.Mushir. As In humanity I have called Mr.Alwyn for thanks for his guidance for repair, after knowing all the resolution & approved offer by Sony India (P) Ltd Mr.Alwyn hold up my replacement process which I came to know on 7/10/2013. I called Mr.Alwyn for the same where he told me that approval & offer given to me by mistake, I don`t understand that after all necessary process only Sony India has approved & offered to me via service center so I tried to convinced him & requested to move on further process which he has asked service center to stop, he told me that he will do the needful for the same. But he didn’t. On 9/10/2013 I have contacted Sony service center Mr.Mushir, where I came to know that earlier new led tv replacement offer of Rs.899/- has revoked & now I will get 25% disc on new led tv on MRP of Rs.67900/-which will cost me Rs.50, 900/- I was shocked how can no.1 brand company Sony can`t keep their word of mouth & do such things so, I called Mr. Alwyn where he agreed that they have approved & offered replacement cost of Rs.899/- but afterwards they found Its very less so they have revoked & changed. I have mate Mr. NImesh ZaverI of Sony center (Aarvee Info services Santacruz West Mumbai) where I have explained everything to him & he called Mr. SunIl PatIl (+91-[protected]) of Sony India (P) ltd. Where I have talked with Mr. PatIl he agreed & apologies for earlier approved offer Rs.899/- explained so many excuses but he was not ready to give same approved offer by Sony India (P) ltd. Which they have revoked for my replacement. He tried to convince me to pay Rs.50, 900/- offer which they have offered me after revoked approved & committed offer of Rs.899/-. I mate Mr.Alwyn on 10/10/2013 & Mr.SunIl PatIl on 11/10/2013 both of them agreed & confirmed Sony India has approved & offered for Rs.899/- which they have revoked. As per them It was by mistake which Is unbelievable when Its has processed & approved by many officers by all necessary process how It can be a mistake & however If It Is a mistake also when Sony India have approved & committed to customer how Its possible to revoke by reputed company like Sony.. I have requested Mr. Sunil Patil that I want to meet Mr. Vijay Sai which he told Mr. Vijay sai is not available so I can meet him on 16th October & called Mr. Patil on 15th October for the reconfirmation of the meeting Mr. Vijay Sai on 16th on which he told that on 16th is holiday so not possible & Mr. Sai also agreed with his dissension so no need to meet him then also I told him at least can I meet him? After so, many request he agreed & given me meeting date on 17th October. When I reached at regional office to meet Mr. Vijay Sai he was available in the office as per security but Mr. Sunil Patil came alone for meet & told me Mr. Vijay Sai is not available so, as he will call me as n when Mr. Vijay is available. I requested so many times for Mr. Sai`s mobile no. So I can take his appointment I found Mr. Sunil Patil don`t want me to meet Mr. Vijay Sai, Which he didn`t give me mobile no., then he told me “they told me sorry & accepted that they have revoked 1st approval of Rs.899/- so now I should accept 2nd offer of Rs.50, 900/-“ my reply was the same as I told him earlier, ready to accept earlier 1st offer of Rs. 899/- which was approved & offered by Sony India & revoked thereafter. He wanted some time to get panel which I refused now because I have waited from 25th September to 18th October almost 23 days but they have not done anything except revoked approval of Rs.899/-. Mr. Sunil Patil has requested me for 1 day to rethink for which I agreed he supposed to call me on 18th October by 3 pm which he has not contacted. Sony India Mumbai has given me a so much trouble, mental harassment which is very shameful for company like Sony India. I had approached & ran around all the place so many times at Sony center, Sony regional office at Marwah house to get justice, but today I am there where I was. Sir, I have all above related proof with me. Few things which I failed to understand : 1). As Sony Is International no.1 brand It has got a problem in just 1yr.7 months? 2). Since I have made complaint to Sony India (p) ltd., where I made very clear to engineer who visited my residence, Mr.Jai Surti, Mr. Alwyn & service center all the facts that these Is non warranty, non Indian purchase product, submitted purchase bill of Jumbo Dubai, warranty card, custom duty paid receipt on 26/09/2013 so It’s very much Impossible to understand Sony India (p) ltd. Approved replacement offer of Rs.899/- why It has been revoked? 3). The no.1 brand Sony can`t keep their promises & word of mouth committed then I am not surprised for Chinese or any local make brands If they do so. 4). When I was ready to replace the panel with expense of Rs.22, 000/- approx, If It’s not there with company how can company asked me pay for more. They have to replace with the price of panel ? 5). Sir, like inform you after all above mention incident has happened & no one has contacted me from Sony India Mumbai till the date. Slogan of Sony: What is the meaning of the dot In Make . Believe? Its place where imagination becomes real & you are invited . My complaint is not Imagination its on facts, so If Sony India Is believe in complete & fulfil the Imaginations, then I hope on above mention facts I hope Sony India will do the best at the earliest. Any reputed company has 1st guideline: If company approved & offered once to the customer that commitment has to fulfill by the company. Hope will get reply & resolve the issue at the earliest from your end. Thanks, Nilesh Bakhda.

Dear Sony Team, I have Sony Bravia for last two years and got an error regarding its color / pictures I had registered the complaint regarding this on 17th of oct.2013 they committed me to solve this problem within 2 days. But no response I get after 2 days even no any call I received for delaying information. This is not I was accepting from Sony company we can go with samsung, Lg, etc. company also. Even they give perfect support (24x7) to customers and customers complaints. Try to improve your quality for customers support. My complaint no. is 16129505 My contact no. are [protected]/ [protected].

Sir, I D.Siva Hemanth brought a laptop of sonyvaio E-Series on 5 th august 2013. After 10 days i have a small cut in the cable of the adapter which is negligble. Even though there is a cable my adapter worked very well till last week. Suddenly the adapter stoped working because the adapter is not taking the power.My warranty extends up to July 2014. I have submitted my adapter to sony service center vijayawada, Andhra Pradesh. So i can't submit a photo proof. Considering the cable cut as negligble please consider the warranty of the adapter and give me a new one. I am requesting u sir.

Its surprising to learn the kind of braindead people the service centre has. I registered a complaint for a charger(which stopped working and is under warranty)... on 17th oct. I was told i ll get a new charger within 2-3days. got a sms, of the service centre who ll replace the same. on 18th oct I got a call, and the person tells me, that... engineer will come to check the charger and then within 2-3day i ll get it, if they dont have the stock of the same, it ll take 7-10 days. Its surprising to know, how lightly Sony people take the complaints, and doesnt understand the importance of laptop. If i would have been told initially only that, sony is incapable of handling customers, i would have purchased a new charger. which costs hardly any amount as compared to the work hampered.

Now i have 1000 watts Sony home theater. I am not satisfied with my home theater woofer.because last six month my woofer is not working, I complaint, and they are change my woofer with warranty, but that day on wards, it will get some problem ( i have very doubt full thinks its not 1000w woofer) SO PLEASE TAKE VERY SERIOUSLY AND CURE MY ISSUES

Hi, I have purchased a mobile phone (Sony Xperia U) on 17th Oct 2012. On the last day of warranty (16th Oct 2012), luckily I realized that there is some issue with the touch screen in my mobile. I went to nearest service centre and submit my phone there. They verified that there is an issue with the touch screen and now they are ready to replace necessary parts. I asked from them that what will be the guarantee of the parts which they will replace, because it may happen that the same issue can come again in my mobile. Since there is no more warranty of my phone. How can I trust on your service which you are providing me? They simply told me that we cannot guarantee anything. If the same issue come again, then you have to pay. This is really disgusting service from SONY. Expecting a favourable reply asap. Job No: W[protected] Regards, Devesh Mishra Contact No: +91-[protected]

We purchased above-said silicon-electrical geyser which is used to heat water instead of traditional boilers. 2 persons from Sonye Tek Marketing, #C-60, Opp Kanteerava Studio, Kanteerava Studio main road, Bangalore-560022 PhNo[protected] [protected]@yahoo.com came to our home in T.G. Layout Ittumadu on 4th of October 2013 and gave a demo of silicon-electrical geyser which is used to heat water instead of traditional boilers. They took INR 1500 adavnce and they promised to send a technician to fix it and give the remaining amout of INR 1500 to tehnicians. after that, till today no one has turned and out and if I call person who came my house ([protected]), asks me to call at office number, if I call the office, they asks me to call the executive whoc visited to your house, they dont even respond properly . It looks like they are bunch of cheaters with the intention to loot innocent customers ... !!! I request you to give us justice and solve this issue as soon as possible and humble request is same thing should not happen to others. We all should fight against these cheaters and main intention is to stop others getting cheated.

I have purchased LCD TV of SONY last year on 21.06.2012. TV started having problems just after expiry of warranty period. Finally last week it stopped working with NO SOUND and Blurred Screen. I contacted Service Centre help desk on [protected] on 07.10.2013. from that day to today still problem is not resolved . The personnel over there always give false assurances but no concrete step made by company.This is the worst service I have faced from any of the consumer durable companies. The service request no provided to me is 15981540.

I had purchased the sony vaio laptop from the Vijay sales, kharghar in last 0ctober 2012. In last year, from purchasing date, about 6 to 7 times technical problem faced with the laptop such as display not working, Camera not working, keypad not working, hang, formatting, slow processing. Many times, the problems were solved by contacting and guideline from sony customer care. *Once the laptop admitted to Soni service center, Nagpur. They took 15 days for the display problem and returned. After that display is working, but another problem developed in same such as keypad not working, hang, formatting, slow processing.* In whole last year, laptop works hardly for 8 months and every time new problem developed in system.*I had purchased the system to gift, but from purchasing date the system never gave satisfaction. Its warranty is up to 14.10.2013. With reference above generated request number 15980131 by sony on my email, it has more than 6 days to solve it.There is no contact from sony about the problem. Is there any serious authority in sony to solve customer complaints. What rubbish service by sony to customer.

Sir, My name is manish Joshi and I am professionally chartered accountant live in Jaipur, I purchased a Sony 40 "LCD from Sony dealer ms choice palace in year 2007 for rs 109000 two month before when my tv is not performed I call Sony toll free no for that after two days service agent comes to my place and told me that your tv panel is break so send it to Sony authorised service center for repair then I called Sony service centre at ram nagar sodala Jaipur and send the tv to them for repair the lady and person there told me that panel repair cost is estimated to rs 22000 and it will take 7 to 8 days for repaire I deposited rs 5000 as an advance. After passing 10 days lady call me that it take another 10 days because panel is coming from outside India so I wait for next 10 days also, after passing 10 days I called several time to them but they not responding even they didn't pick my call also when I send my staff person there they call me and said that due to non availability of panel company offer u to replace the tv from another 40" model for this I have to deposit the panel repair cost of rs 21316 by dd, there after I send my staff next day along with dd to service station there they told him to submit the bill of tv witch I already told them that this is long time and I am unavalable to provide u so but I told them that I purchased this from your dealer in month of march 2007 with mu friends name roop Narayan, but again a person call me next day and said I am authorised person from Sony and we are not serve u anything if you not provide bill when I told him that please conform by detail kept by co he refuse to do that, After long panic discussion with co person and dealer I get the duplicate bill copy from dealer then co person told me to deposit the said dd and bill copy and told me that with in two days he will provide me replacement, After that even passing 3days when no call is received I called him but he didn't pick my call and when my staff member called him he said he is doing nothing for me and neither tv is repaired nor replacement is provided and cut the phone . Sir I want to ask a simple thing is that kind of services provided by such a company name Sony Sir I provide u copy of my job sheet and duplicate bill copy to u please go through this matter and provide me help

Sir, I have purchased a lcd model no. KLV-32CX320, Serial no. 7003640 on 22-may-2011 from Siddharth Digital World, E-56, Laxmi Nagar, Vikas Marg, Delhi. From past 20 days, when i switch on the lcd it works for 2-3 hours and then its picture goes out while remaining sound on. I showed it to Unique Quality Experts which is a Sony Authorised Service Centre in Meerut, Job no: J31905583 dated[protected], they made an estimate of Rs.7756/- for repairing it which is totally wrong in my opinion, while it is a manufacturing defect as LCD is working for first 2 -3 hours. I hope that you will help me in receiving the claim ASAP. Vipin Tayal Mob.No. [protected] 101 Shubhdev, opp. Mayank Public School Radhapuri Railway Road Hapur (U.P.) 245101

I bought Sony smart phone (SONY XPERIA J) from Neeru Enterprise Noida(sector 18) in month of APRIL 2013. The phone has many problems like it suddenly stops, sometimes hangs for too much time.When i went to service centre they told me that you have software problem and updated the software but however after software updation problem did not resolved. I am facing two many problems while using the phone. I trust on SONY although many smart phones are available but this is the result.!! Such problems will lead spoil the image of Sony smart phones I expect Sony company to solve this problem or if possible change the smart phone.!! Regards Kapil [protected]

I bought an LED from Sony India & usually it is very common to everyone that we get the warranty card with every product. I filed a complaint against the product that i am facing a problem in the speaker of LED since long but till date no has bothered to resolve the issue of mine, since my product is in the warranty period and SONY INDIA communicating the message that they would not resolve the issue till they get the time to come to my place. i have the complaint number[protected], this is has not resolved since long. photo could not be attached becuase it is the internal part of the LED. HOPE CONSUMBER COMPLAINT WILL BE TAKEN CARE SERIOUSLY, BECAUSE WE CONSUMBER BEING CHEATED EVERYDAY WITH EVERYBODY. Regards Chirag Khurana [protected] [protected]