Sony India Complaints & Reviews

I had purchased a Sony Vaio laptop (SVE 15113ENB, Sr. No. S[protected]R) through a dealer, Vision Comtech, on November 20, 2011. I had been using the said laptop with utmost care and as per the user manual but started to face problem for the last 5-7 days. Accordingly, my laptop was sent to your Hazra, Kolkata, service centre through Vision Comptech. I was reported by Vision Comtech that your officials at the said service centre has said that the key board of the laptop is defective and needs to be replaced but since the keyboard is now not readily available in India, I have to wait for atleast 25 days for the same to be replaced. The laptop has been returned to me by your service centre. Thereafter, I called your service centre at[protected], and the executive confirmed the above stated facts. Needless to say, I am shocked to hear such a response from your service centre executive and by the apathy shown to the customers. Interestingly, the said laptop is within the warranty period of one year and only 10 months has elapsed from the date of purchase of the said laptop and the parts (in this case keyboard)is not available. Sony sells products but cannot provide after sales service and Sony makes its customers to wait for almost a month to replace a part. Sony must replace the said laptop with a new one of the same value and make immediately. Dhananjoy Karmakar Kolkata [protected]

i have purchased sony laptop from sony centre ambience mall before few months back now suddenly the laptop left working, the sony centre took the laptop undr their custody this is the 15th day they have not replied back. three commitments given by the staff but nothing happened the service is pthatic please take a quick action on that hemant rana [protected]

Dear Mrs.Soma Bose You are asking to continue our patronage claiming your product world class and electronic products undergo strong quality tests to give user long product life. I have used this TV set less than 6 months being this is a show piece in our drawing room. So why are you now not standing by your product quality and check the premature failure of the LED panel ? I sincerely hope you will take necessary step from your end for free replacement . Thanks Sunil patro [protected]

I had purchase sony laptop on 28 september, 2012 SO I Want to extend the laptop warranty so i visited thane ghodbunder sony center they said this facility are nt available with them so they gave me a alternate add of sony sales Bell computers at ram maruti road contact no [protected] there your manager is not in town the the person in his place is not ready to process my request then they gave me vashi add at anand sagar sector 17 contact no [protected] that guy said he also cant extend the warranty Then i gave a call to your cust care num she told me to contact andheri sony center (contact no [protected])they are also not ready to extend the warranty If i didnt get my laptop warrenty extended with in A Day then I have to sue SONY on this matter Respond me on [protected]@gmail.com contact num [protected]/ [protected]

Dear Sir/Madam

I had purchased a Sony LCD Projection Tv (model no 55E200A...serial no 6200104) on 16th of June 2007...the tv had been working fine but off late a green tint started coming on the picture...hence i contacted the sony authorised servive centre at lake town..they asked me to get the tv to their centre which i did and after few days they told me that nothing can be done with this tv as the parts is not available...they also told me to take back my tv and trash it...this kind of comment is no way expected from a service centre of a prestigious company like SONY...now i want to know that what am i suppose to do with this tv which i purchased only 6yrs back paying Rupees 70,000-80,000 and now am asked to trash it..it would be highly appreciated if SONY takes a step for it and do something about my tv.

Thanks & Regards

(Please refer the previous mail attached below for further details. Original bills are also attached.) "Sony It's unfair" # Bought XZ Ultra and within a week you've started giving 5000 mAh charger :smileysad:. I work as a manager for a Product based company and we do have exceptions for such scenarios. Moreover, for my Sony Alpha-57 purchase last year Sony gave me an exception to provide the 50mm lens despite such date related issues. I am not going to buy any Sony product as soon as it releases. Talking to support on this was the most rude experience with complete amateurs (specially Ankit who called himself the Repair Team head. A callback for ticket # 15776885 by their manager Kanchen Gaurani was never provided. Seems the best support has become WORST :smileysad:): I just want the charger that i can give to my father. Regards, Anand Bhargava [protected] [protected] Forwarded message[protected] From: Anand Bhargava <[protected]@gmail.com> Date: Sun, Sep 22, 2013 at 9:49 PM Subject: Did not get 5000 mAh battery charger with Xperia z ultra To: sonyindia.[protected]@ap.sony.com Hi Sony, Just to give my background I am your biggest fan since the last 20 yrs and buy almost all the latest products you release (have bills yo prove that). Recently I bought xz ultra on my dad's b'day just 2 weeks ago and being a technical manager I resolved some of its problems by contributing on your forums (phantomrocks). In the last 1 year I have bought Sony products worth 2 lakh Rs. Today while going in the market I saw that apart from premium cover you have started giving external battery charger I.e. 5000 MAh. I just missed it by 14 days. I find it pretty disappointing. I would like to get it from you being the most loyal customer. I had never faced such an issue and even if I did Sony support was gracious enough to entertain my requests and I feel pretty good about it (proof is my investment and faith in ur new releases). I have bought it from Jumbo Electronics Vasant Kunj and they said with your authorization they can give the charger to me. So my request to you is to either provide me the free charger else give authorization to Jumbo electronics Vasant Kunj to provide it to me ASAP. With positive faith I expect a positibe response from your end. Regards, Anand Bhargava [protected]

Dear Sir, I had purchased Sony Xperia L
on 10th June 2013 but in this I got many
problems in last two months. 1.I couldn't
save my photos in this phone 2.Phone
memory showing only 6GB 3.LED flash of
camera is not working For these problems I
left my cellphone to the Genius Mobile
Services (Sony service centre) Udaipur 3
Times and They rectified these problems but
these problems occurring frequently and I
had complained in Sony service centre but no
one is helpingme and Sony's employees
saying that phone will not provide. Additional
information: First Name: mukesh Last Name:
Vaishnav e-mail:
[protected]@gmail.com Phone number:
[protected] City: udaipur Postal code:
313211
for this complaint Sony Ericsson executive called me on 16/9/13 and said that after 2-3days they will call again but still 6days pass but they had not call yet.
please sir/madam solve my problem I had already spent 16000/- rs. for this product.

I bought laptop just before 5 Months and facing problems like : Laptop is slow, abnormal termination,poor sound quality. One time laptop got hanged and display totally went blank, I submitted laptop at service center and they said laptop's motherboard is crashed.We paid comparatively high price for laptop as brand name is "SONY". With the new laptop this should not be happen. This is totally disappointing and some action need to be taken for these kind of faulty machines.

I brought sony ear phones and its model no is MDR-EX100LP .It's not working. So I called sony service center vijayawada and they asked me to submit that product at their service center. Unfortunately when I went to submit the sony service center was closed due to strikes.This happened a day back. I then went to my nearest sony service center rajahmundry ans they were saying that warrenty period has been expired on[protected] and this is sunday. Then I called sony service center of vijayawada and they are saying the warrenty period is still there up to[protected] and they are ready to take it but on that day I am in Rajahmundry sony service center and with in three to four hours I can't reach vijayawada. This all happened on 23rd sertember 2013. And by today my warrenty period is going to be finished. When I called toll free number [protected] they said me to post complaint here. This dissapionted me a lot regarding this issue. Hoping the better solution from you. -----Joshi

Same issue i have, we purchased the same product from Chroma in Feb 2011, and now as its above 1 year warranty is not there. But for such products and for sony this should be taken care as no one expects Sony products to behave like this and that is why we paid more costs to sony compared to similar products in market. me Email : [protected]@gmail.com

Sir/Madam

Name : Imran Rajani

Product : ST18i

Service Centre Work Order No. : W[protected]

Date Registered Complaint : 22/8/2013

Above r my details

On 22 august i have given my mobile to service centre...In my phn fault is bluetooth/wifi not working....your service centre executive (sumit kumar) said that come aftr 1 weak ur phn will ready.....and i gone to service centre today 21/09/2013 and ur executive said that ur phn is not ok come aftr 1-2 months.....ur executive give me final
committment and i hve recorded that..so plz give me another set to use....otherwise i will take action & i hve that video in which ur executive said...

Imran Rajani
[protected]

To, Mr. Kenichiro Hibi, Managing Director, Sony India Pvt. Ltd. A-31, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi – 110 044. Sub: 32” Sony LED TV panel problem. Dear Sir, I had purchased this LED TV in March -2011 a second TV for our Drawing room from Utkal supply agency,Keonjhar,Orissa (LED TV Model No: KDL– 32EX420 IN5 ,Sr. no. - 2422572on dated: 31/03/201vide bill No: 3332. The said TV was being sparingly used . However week ago we found there is change in color of my TV Screen , after my complaint Sony Service engineer is asking us to pay Rs. 15,000 for replacing the LED Panel. Though I understand the warranty period is over, it is highly unfortunate that SONY’s LED Panel has failed with in such a short life span and asking us to pay this huge amount for repairing the same. I regret to inform you that this is shattering our confidence on SONY product quality. Hope an appropriate action taken by SONY India to replace the LED PANEL FREE OF COST. Thanks n Best Regards. Sunil patro [protected]

I have purchased Sony VIO laptop (VPCEH26EN), two years back, after 1 year I got yellow line in the LCD display so have replaced the LCD display in Velachery Sony service Center. But after 1 year completed (which is after the LCD display replaced) again the same yellow line got it in the same where I got before. I have worried about the sony product in buying in feature. It is very worst product in the market. MY Laptop Mode: VPCEH26EN

I purchased a sony vaio laptop F series model 15215 touch, but in the very first week, one of its usb port was not working. Initially I thought that it is simply a problem o[censored]sb port which can be repaired or changed from the authorised service centre of sony at dehradun. But when I went to the service centre after approx 20-25 days, they inspected my laptop and told me that its mother board will have to be replaced. I was shocked to hear such an advice from them, because such an initial stage, the main part of my laptop was to be changed. I insisted to replace my laptop with a new one, but they clearly refused to do so. Now I am constraining to take legal actions against sony company if my laptop is not replaced with a new one within a week.

We had purchased a Sony Bravia 40BX420 from Mustafa Singapore on 28Nov2011..From July 2013, the TV started giving trouble and not working properly..On starting , it shows green colour and then turns black and starts with dull resolution and green colour shade..After sometime picture remain green and reduces in size.. Since Valsad doesn't have a service centre , we approached Shri Sai Service in Vapi and they are saying some PANEL attached needs to be changed and it will cost Rs 22000/-...We are retired and this is a huge sum, moreover the TV is 1.5yrs old only..we had puchased SONY with lot of a faith in the brand and it's reliability..
We have been trying to contact Sony and they have registered a compliant but no action yet..we have been sending reminder after reminder..The compalint reference number is 15589830.

Requesting you to look into this and help in solving our problem...Expecting a positive response..

With Regards,
Mrs Varsha Naik , Mobile - [protected]

I bought one 32" Sony LCD (EX300 ) 2 year back. At that time, while I was selecting SONY, In the showroom, different LCDs were available in range of 16,000 to 35,000. Since I don't want to compromise with quality, I selected the SONY, thought it have better quality and long life. It was working fine for 1 year. Gradually the picture quality was diminishing and the screen was covered by air bubbles. We called the Sony Service and the mechanics said that we needed to replace the picture panel and it would cost around Rs 12,000/- or more.

Is this the quality SONY offering to there customers?!!! The funny thing is along with me , one of my friend also bought an LCD with 16000 (Sansui or so) and that is working fine without any issue till date. I'm not understanding , why Sony is this much expensive, if they have no quality and life? How customers will believe you? Are yo thinking, if you add more actress as brand ambassador , all will buy your product??? To make things more frustrating, Customer Care is hopeless. I have called them several times, and they disconnect after keeping me on long hold.Feeling cheated that i invested so much money to buy a Sony product and got garbage. It would have been better if i bought cheap TV at least i would not have grudged the money for repairs.

We don't expect it to need such costly repairs in such a short time. Im requesting to SONY that, Please do the needful to rectify it .

Regards
SujeeshLal
[protected]

Vide Invoice no. XM/1314/06/12/94785, I was delivered a [protected][protected] Sony Smart watch in the last week May 2013. Subsequent to this I went to the srvice centre at Sector 34, Chandigarh since it was not working. I was told to book online. I was told that someone would collect the watch from me from the address where it was delivered- C/o Balbir Singh, 3071, Sector 40-D (First Floor), Chandigarh - 160036. However noone turned up to collect the watch. I waited for some time and went again to the service center after a few days. I was told to get the bill. I produced the same. However since the bill did not carry a date, I was told by the Sector 34 service center that nothing can be done since the invoice did not have a date. I would like to caution people against purchase of this Sony product online since what they have done lacks ethics and is misleading. I will update you on the progress of my consumer forum complaint which is my next logical step since I have exhausted all other courses of redressal with both Sony Inc and Jabong.com. I may be contacted at justfue at gmail.com if you need further information regarding my complaints.

Hi, I bought my laptop few months back.When i checked my webcam on video chat , i found that it was giving very blurry picture.Even win 8 webcam application also gives same bad quality image.I complained to sony many times but they did not provide proper solution and ended up saying ,your model no. with windows 8 has this problem. Even they asked me to install third party software also, i did but no improvement. Lot of times, they don't even respond to the complaint. I have tried many times to get this issue resolved but i am tired now. Fix the issue within a week or just return my money i paid for this and take the laptop. laptop model no. SVE14123CNB serial no.[protected]

Dear Sir,         I had purchased Sony Xperia L on 10th June 2013 but in this  I got many problems in last two months. 1.I couldn't save my photos in this phone 2.Phone memory showing only 6GB 3.LED flash of camera is not working For these problems I left my cellphone to the Genius Mobile Services (Sony service centre) Udaipur 3 Times and They rectified these problems but these problems occurring frequently and I had complained in Sony service centre but no one is helpingme and Sony's employees saying that phone eill not provide. Additional information: First Name: mukesh Last Name: Vaishnav e-mail: [protected]@gmail.com Phone number: [protected] City: udaipur Postal code: 313211

Hi Team, This is to inform you that I had bought sony xperia z ulltra a few days back.It was working extremely fine till the day I took it out from my pocket and found there were cracks on the screen.I am cent percent sure the cracks have occured due to some manufacturing defects in the phone. I have been to the customer care centre a few times and they told me that it cannot be replaced as the defect has occured due to some physiacal damage. They are asking me for 50% of the cost of phone money to get it replaced I have also called customer care 2-3 times but all my efforts have been in vain. There is not even a single scratch on the phone.The phone is still brand new. I have heard a lot about your show "Pehredar", you have helped a lot of people in getting their problems solved.So I am very hopeful that you will not disappoint me too. I am also attaching the pictures of my broken phone. Please help me.Any effort from your side will be highly appreciated. Please contact me at -+91-[protected] Thanks and Regards Vinay Hiranandani HCL-Technologies +91-[protected]