Sony India Complaints & Reviews

Dear Sir/Madam,
I had purchased Sony Xperia L C2104 mobile handset on 19th NOVEMBER 2013. There was a problem with the ear speaker so i had visited Sony service centre, on 4th DECEMBER 2013 ie.(MOBILE TECHNOLOGY, in GHATKOPAR EAST, MUMBAI-400077). IMEI NO.- [protected], Job No.- W[protected]. Till date i had not recieved a single communication from the service centre at all. I had visited the service centre for this they told me they will call the next day and give the exact status of my repair but there was no feedback. I had also called the Sony Tollfree no.- they had given me the status that part is to be dispatched. After 4-5 days again, yesterday i called the service centre they told that part has not yet recieved in the service centre, immidiately i called the tollfree no. to ask about the status they told the part is about to be dispatched, can i please know before 5 days i had recieved the same reason of the part is for dispatch and again the same reason why is it so?.
Sir, I had purchased sony because i like to use a brand and all my majority of my handsets were of sony, I had purchased a new mobile and i am suppose to go for picnic you tell me is it ok if i dont take my new mobile and keep it in service centre for repair and go like dis only. See the service which i was expecting from Sony being a big company is not up do the mark from the problems which i am facing. I urge you to please look in to the matter.
I request you for replacement of my handset with the new handset, as there is a lot of delay with the repair and also its only 14 days from the purchase date, the mobile handset is in service centre. please find out a way. Sir, bringing to your notice that Sony service centre nor the sony customer tollfree support, has not contacted me from the date i had given my mobile handset for repair and it is been now 12 working days+ 2 sundays my mobile is in the service centre. I shall be obliged if you do the needful for me.
Thanking You,
Regards,
SHRIKANT JADHAV.
MOBILE No- +91-[protected].
Email Id- [protected]@gmail.com

I had purchased the above mentioned Laptop in January 2012. In April / May 2013 The laptop developed some problems, it would not switch on, and I had given it for service to CHENNAI SERVICE, SONY Authorized service centre, Chromepet (near Vasanta Bhavan hotel), Chennai – 44.
Even after one week there was no response . On my calling them over phone, the service engineer Mr.Karthik said that the “mother board” had to be changed. He said that the warranty period was over and I was charged around 18, 000/- rupees for which I paid an advance amount of Rs.9, 000/- After that there was no response for the next 15 days. Again I called and this time Mr.Karthik said that the “daughter board” had to be changed and an additional Rs.5000/- was asked for. I agreed. But even after this, there was no response and I again called them after 15 days ( by this time it had been more than 40 days, you may pls verify) and after a long phone conversation of more than 45 minutes Mr.Karthik requested for one week time and my laptop was returned.
However it again developed problems and on calling the same service centre I was informed that they were shifting the office and it would take some time to accept the laptop for service. So I waited and approached the same service centre in September (which by the time had shifted to Tambaram) and I was told that the battery had a loose connection and was set right. However the problems continued and I had to take it to them a couple of more times. Finally they again accepted it for servicing on 04/11/13 and until now they have not been able to return it.
For the last 8 months I have made numerous attempts to get the servicing done satisfactorily but in vain. I have paid the quoted amount, approached the authorized service centre and still I am at loss.

It is now requested that I may please be refunded the cost of the laptop along with the servicing amount paid at the earliest.
Please note that in case of no response, I am left with no other choice but to seek legal remedy for the negligence, deficiency in service and lack of commitment on the part of SONY.

Some times my laptop display is white.After purchasing it after some days a golden white vertical line shows & i went to vaio care, they replace my display, then near about after 20 days some times the display is become white but the care is not listening me.This is my problem.

2 Yrs back I purchased SONY Bravia 32" LCD TV without any second thought, thinking about the great quality of SONY products. now I noticed problem on the screen display and when i inquired with service person he told need to change complete panel of the TV and will cost around Rs. 15000/- . When I purchased the product i spend Rs. 35000/- thinking i can enjoy the quality of the product for 5+ years without any issues, but when i hear the cost i felt very bad. I accept that there could be problems but you should not change so much this will be very painful to pay this much amount and continue. this will give negative impact on the customers to think about the product or to recommend the product to others.

I bought my xperia Z and after 6 months there was problem in mother board of my phone. Then i went to authorized service center located in janak puri, new delhi and got my phone replaced. Because of carelessness of service people they gave me c6603 instead of c6602. I noticed it the next day as both the models are identical. Then again i got my phone replaced and was irritated as they didn't provide alternate phone i was in a great inconvenience as i have to again and again go to service center. After a month, again there was problem in phone which they provided and it will take a week to get replaced. i am regretting that i spent 35, 000 on this phone. I would never would have bought if i knew that i would be in such a great inconvenience. i really want my money back so that i can invest it on a good phone. akshay rattan [protected]

I gave a Cd player with the complaints of pen drive port not working on 21st of nov on the above mentioned center. After giving the job sheet they told me within 2 days they will let me know the issue and send me the estimate, but till 27th their was no response i called the concerned center reminded them, they told me within evening we will let you know the details. No calls then after 2 days i called Sony complaint center they promised me to solve the issue .After a day i received a call stating my Cd player is ready when i asked them about the estimate they told me their was no issue it was working normally so no need of any money if so what were they doing with that which has no issue so long...they did not give me a relevant answer. The same day i received the Cd player. my husband went on to collect he did not know that i have given the cord wire and cataloger with that Cd player. It was their responsibility to give it back along with the cd player they have not even mentioned it in the job sheet too.I called the next day and told them to check it out about that issue the lady told me i will see it and call you back no response, after 2 days i called her back and told the same old story after listening she told yes now i remember i will check it out and call you back. no call till now. i don't want to call them or Sony customer which i have used and found to be of no use...so i request you to deal with this issue so that i get back my things as well as such a reputed company do not spoil their names by such service centers so that no other person like me get suffered
THANKING YOU

I have purchased the sony xperia M dual sim mobile from shopping.indiatimes.com, I have ordered the mobile on 31-Oct-2013 and i have received the product on 7th-November-2013. I was facing So many problems on this mobile on 10-Nov-2013 itself. I went to the near by service Sony Authorized service center, They told mother board is crashed this will not come under warranty, i asked to India times customer care, they told, bring the DOA letter from service center then we will replace the mobile. Now i got the DOA letter from Service center, But Indiatimes saying we will not give any replacement, Sony center only will provide it, But sony centre is saying we will not give replacement bcz it's not come under warranty. But i am not used my mobile even for 2 days, Mobile is don't have even a single scratch. Plz help me reg this issue to me.

I have constantly tried to talk to their service center executives but till date my Sony Bravia TV which is in Bettiah city in Bihar is not repaired, instead your staff is not at all cooperating. On a regular basis, I have contacted on their toll free number and they give another number of a concerned staff who was supposed to come at my place but he is not picking up my call till date. Muzzaffarpur zone office staff is also not responding now, they have not resolved the complain not even showing interest of doing so in near future. Trusting the brand name I have purchased this home appliance in the month of May itself, even after being in warranty period I am not able to use the product. Model No.: Sony Bravia KLV -40EX430 IN5 After sending mail to their executive, instead of sending someone to repair they gave me another complaint no.[protected]earlier[protected]. Kindly repair my TV. Regards, Binda Prasad contact No. +91 [protected]

i have purchased a Sony tippo dual in June 2013, jb main ne handsfree lga kr is se baat ki to, handsfree m mujhe meri hi awaj suni di, main ne is ke against customer care m complaint ki to unho n meri complaint ko ye kah kr ignore kr diya ki Sony ki manufacturing hi aisi h. ye prob Nokia samsung etc kis me nhi h. plz give me solution .

Hi, I have bought Sony bravio from Croma Chennai T nagar branch on 1.09.2013. Within one month Oct 25th 2013 TV showing one line in the center. I have raised the complaint on the same date. The technician visited my place and said they will repair in one week. More than two weeks(9.11.2013) I didnt get any response from the sony service center. I made call to them and raised the compliant to Sony customer care. 11.11.13 I got call and they said the same TV is not in stock so they will provide another model TV Sony Bravio KLV-40R452A. I said that model is not satisfied with the existing one. I have asked for new mode Sony Bravio KDL-42W670A. They said that they would arrange a call for this. After one week no response from their end. Again I called customer care they said the same quote they will arrange call. On 25th Nov sony service center from valasarakam guy said KLV-40R452A was arrived So gave pressure to replace with that model. I again contact customer support and said these details customer support team saying they will resolve the problem soon. I have been waiting for 40 days with the repair Tv. I want to raise this to Consumer court . Could you do anything from your end. Regards, Mariappan R [protected]

DEAR SIR
THIS IS TO INFORM YOU I AM PURCHESD ON LAPTOP 31/08/13 FROM RADIO MUNDIAL BUT THEIR WAS A FAULT AND I SEND IT FOR REPAIRE 16/09/13 AFTER 1 WEEK HE REPLACED THE PART & RETURN BACK BUT AFTER SANCTION THERE WAS A FAULT, SO I GIVE ON 19/10/13 AND THEY RETURNED IT BACK WILL AND FIXING IT.
I REQUEST YOU TO PLS TAKE ACTION AGAINST THE SELLER.
PLS DO THE NEEDFUL.
I WILL STOP THE EMI FOR LAPTOP
THANKING YOU
REGARDS
DINESH YADAV
MOB.[protected]

I have purchased Sony 40EX520 model LED TV from Dubai (careffor) by choice as SONY was always my favourite brand and also my earlier SONY picture tube TV is working for more than 8 yrs. But to my suprise the TV failed in 2 months. The panel was changed free of supply in warranty period by SONY.Thanks for that. After one year again the same problem repeated last month. The authorised service person from SONY attended and conlcuded in 5 mins of observation that the panel needs replacement and will cost Rs.21350/-??? This is really unsatisfactory. Do the life of panel is only one year ?? In that case i will have to spend the same money every year which is 1/3rd of TV price. Now i have an option to switch over to other TV make with 3 years warranty in buy back option (ofcourse with faulty sony tv also) and by paying liitle more that what you are charging for repair. Please let me know if i can get a satisfactory approach from your end to continue with SONY otherwise i feel i should share with all my collegues (15000) in our company to caution about selecting your brand.

i submitted my sony xperia j at a service centre in delhi on 26th november.it was in good condition, only its mic wasnt working.they submitted my phone under warranty.3 days later wen i contact them they show me my phone with a cracked screen.they broke it n said it was like this wen u submitted it.are they kidding me? how can they break my phn n then put it on me then? after my shouting on them they agreed to repair it.so plz tell me guys...

I bought a Sony Vaio Laptop, Model no. VPCEG35EN on 9th Feb 2012. Just after Laptop warranty got over, it started showing lots of problems. My Laptop screen starts flickering. At time times it was working fine but next moment it wont. Finally my laptop screen went dead in Aug 2013. Although other parts are working fine, but screen is too dim to see anything. Currently I am in GOA when I gave it to Service centre guy they said that we need to change the motherboard, I guess they are not sure which component is mal functioning. Now Mother board cost is 12000 INR and it does not include other service charge. while I bought laptop for around 31000 INR. Currently I am studying and I don't have that much money to spend. I feel pity on Sony. This product has given me so much of mental trauma. I feel disgusted and I don’t suggest anyone to buy a VAIO laptop. I want Sony to take care of my problem. How come these problem starts occurring just after 1 year warranty gets over ?

Dear Sir, I purchased my Sony Vaio laptop in mid september. Within 3 weeks, It started showing problems in screen. I sent my laptop to Sony Service Center (Ticket no: J[protected]. Below is the service center address: MODERN ELECTRONICS SCO - 2650 BALWANT COMPLEX DASHMESH NAGAR OPP. DYAL SWEETS GILL ROAD LUDHIANA-141003 After 10 days, I received my laptop and when I started the machine, Internal system got fire. I submitted It again to service center. (Ticket no: J[protected]. Service Center personnel told me, laptop's motherboard is destroyed and some other problems. Till now, I have not received my laptop. In 3 months, I used laptop hardly for 3 weeks. This piece is defective, So it is my humble request to replace this laptop. I have not expected this all neither from sony vaio laptop nor son Service Center. Please response as soon as possible. I already waited for more than a month.I am attaching warranty card and bill. Thanks Rishu Goyal

Complaint Summary: - Gave My Vaio for repair on 21st Sept with Rs 1000/- - 1st Oct. paid 5000/- after getting estimate of Rs.10000+ - Did not hear any word from them till 23rd Oct. even after calling service center multiple times. - Lodged a complaint[protected] but still no reply for 2 days - Put my comments on Sony FB and got a call on 25th Oct - on 26th, I reached at service center and came to know they have did not find my HDD. I provided them with Serial no. - after about 1 hour of searching they found my HDD in their center somewhere. - received my laptop on 27th Oct. and had to face very rude behavior from their delivery person. Track Repair Status Below is the current repair status of your Sony product Repair Reference No: J31775145 Product Model: VGN-SZ650 N Status Description: Your Sony product has been serviced and collected. Now I found that the laptop's left hand side panel is broken and was just fitted in so that it is not noticeable. Extremely unprofessional behaviour by Sony and frustrating to know that after spending 10K+ I am given a broken laptop. I will send out my complaint to Sony head office. Expecting stern action against such treatment. Ratish [protected]

Sir, My sony x peria z ultra mobile has a display problem and i communicated with sony service centre, as per instruction i went to indiranagar Sony service center(cheating center) 4th time as the concerned person Mr. Ramesh called. As I told in the first visit without checking the phone they told that phone will be replaced by paying 24k. after complaining to you people they called us and in that 2nd visit they took the phone inside, checked everything and asked us to take the seal on the bill from mobile retailer. 3rd visit again they checked the phone and bill and asked us to get the DD worth 24k to get replacement. But we the regular user of Sony from past 8 years(since Walkman phones started) had hope on Sony that they won't cheat us like this. All our family members uses Sony(Xperia Z1, Xperia S, Xperia M and Xperia C). We even used to advice our friends and relatives to buy Sony smart phones. with all these faith again we asked you for the justice. After this we got a call from Mr. Ramesh ([protected]) from indiranagar service station. In this 4th visit again he took the phone inside and came out with a new thing and asked us about the liquid damage indicator which was not there on that phone at that time. till that day we are not aware about that liquid damage indicator. What is the guarantee that he has not removed the indicator, or else why didn't tell about this in the previous visits. He took the snaps of phone and sent to Head Office and got a reply that 80% cost for replace a phone.. why we send this mail because we never use your products here more and we never recommend your product to anybody...very worst service and very worst brand and xperia serious like xperia z xperia z ultra have major display problems my friend also got same problem but he have damage warranty of 3 month my bad luck i got only 1 month.and one more thing is please take action against ramesh because he will spoil your entire brand name and services... indiranagar Sony service center is not service center its money making service center As the mobile is non repairable you are providing a damage warranty for Z series phones since September 16th, is it our mistake to buy sony products as it arrived to market. If phone has manufacturing defect is it not your duty to honor the regular customers? thanks and regards Nagesh Hegde

I have purchased sony laptop from vijay sales panvel on 16.11.2013 but this laptop is not good condition is is faulty i don't believe because the brand name of the sony. when i run with the product within 7 days, vijay sales persons are refused me and told me to go service center ... Kindly replace the same as early as possible

i bought a Sony xperia sp form Singapore, i am residing at India . when i tried to update it by the Sony pc companion by the steps it indicated the mobile got to dead condition. This happened with in 5 days i bought.. i even did not save my full contacts in the mobile. Then urgently i called to the customer service, i fool attended my call, If a person listens to the record of the call i made, the you will know about the Sony company worst service for customers. Then i took the mobile to the service center in Chennai., they did not accept it as it does not satisfy the warranty norms for Indian service. I asked them that i will pay for it, but they rejected. They just said "Take it to a local shop" in a cool manner, how can i give a brand new 5 day old mobile to a local shop. Then i sent mails to the sony customer care, after a long non-satisfying conversations, they said in singapore service center will accept the mobile. With very very hard action i sent my mobile to Singapore, their too the service center did not accept. They are also not saying why this problem occurred. Then was what plugging purpose Sony is selling their products. Please, do not but the product at any cost and do not suffer. -S. Hari Sunthosh, mail: [protected]@gmail.com

Hi, This is mukesh kumar currently residing in karnataka. I have ordered xperia ZL(red) mobile handset from Sony using Diwali discount offer approximately 1 month before. Usually its get delivered in atmost 5 days. So i ordered considering this fact. But as the days passed, there is no information coming from sony about the product. Sometimes they say go to sony farehouse or call ware house or sometimes they say there is no stock. There was no information available in their scheme that the product is not available right now. Its very unfortunate and disgrace for such a reputed company to have no respect to customer. They dont have any tracking system even to check the status of products. they will take you and even dont bill your order for 1 month and say they dont have stock. Its really a crap company when it comes to providing service to customer. I m really frustrated with so much delay in product and they say dont have any information. Never buy product from sony directly. they have worst system for process.