Sony India Complaints & Reviews

I am a buyer of sony xperia SP(C5302). I recieved this phone on 01/06/13. But unfortunately, that set was having some manufacturing defect that light leaked from RIGHT EDGE. So i submitted the phone to service center on 03/06/13 and service center swapped the phone accepting the defect. But to my amazement the phone which i got on 07/06/13 had the same problem, infact it was much more prominent (This time the light leaked from the complete left side and the bottom side). I talked to sony's ASM(Mr Simranjit singh) of punjab, he said “I am using the same mobile and this also has a light leakage line and not a big issue".<br />
<br />
Now after such experience, i not at all want the same model. I have already submitted the handset in the service center again(So i have been to service center 2 times and i want to bring into your notice that i am working at axis bank, it is not possible to me to visit again and again) on 11/06/13 . After paying a sum of 22-23k its strange that its been 19 days & i have'nt got a chance to use it .
and i want to let you know they are not in a way to solve my problem.

Sir / Madam, I would like to draw your kind attention towards my Mobile Model Sony Xperia E which is under Warranty. I have purchased this mobile handset on 23 March, 2013 whose IMEI number is [protected]. (i.e. Ticket No. [protected], Job No.[protected] From the very first date it has not been working properly and I always suffer while talking on the said mobile phone because of some technical problem in the phone. It has the problem of network. Initially, I was thinking that there is some problem in carrier not in the mobile phone, but my assumptions were wrong when I have inserted the same “Sim” in another mobile. The carrier was providing the normal services. To overcome this problem I have approached the dealer and he suggested me to contact Sony Customer Care. It may please be noted that I have submitted the said mobile phone three times for its repairing at Sony Service Station, Accel Frontline Ltd. Ellorapark, GF1, Saarthi Appartment, B/h. Balaji Hospital, Opp. Shree Astha Avenue, Ellora Park, Vadodara, but I have not noticed any improvement. In fact, it is functioning more badly than it was functioning before the services. I am highly annoyed by the services of Customer Care and have lost the patience. After long time they given new Handset to me after 35-40 days, but problem of network and Hanging continue. No response from Sony Customer Care, Service station or from their Regional Manager Mr. Alpesh Rabari. Pls. do needful in above case.

My sony ercssion j105i warranty has expired. Its os has been crashed and its a software defective product. While I switch it on it only vibrates once and white screen flashes. When i approached authorized service center they are not willing to do paid service and the reason they stated is for certain models we are not doing service. The reason why I've chosen sony is its a trusted brand and service will be provided anytime. but this is not at all fair that they are not even willing to file a ticket number. They are suggesting to approach a unauthorized service center who 've no support for my phone.There is no value for the customers money and sony is producing defective products not maintaining the standards.

As soon i boarded the general compartment of the train Vasco-Howrah express at about 12 noon on 16.6.2013, Sunday at Dharwad railway station, I noticed that my mobile and purse containing ATM cards of syndicate bank, and state bank of India, and PAN card with cash of about Rs.4000 were pick pocketed.

Please help to find my mobile set. I already blocked ATM cards.

I lodged police complaint at Dharwad railway station. For two hours there was no police found in the railway police station. Then after calling Police Commissioner , he was kind enough to arrange another police person, though not belonging to railway police force, to look into my grievence.

Please do the needful and see that i get my mobile set back. (Sony Xperia Neo V)

I had purchased xoeria zl 2 months back. There is a mike issue in the mobile so I had submitted my mobile to service centre of Indore..ticket id : [protected]. I had submitted on 29th may but still I didn't got my mobile ...they always give the same reason that it is pending for parts... 15 days are over and it is still pending ...I had called to the customer care but they also provide the same statement...no one is listening I am really felling helpless I don't know what to do....I had never seen such a worst service ever...what is the use of purchasing expensive mobile.... within 2 months it got faulty and from last 15 days I am waiting for getting it repaired.. but no response from anywhere ....Xperia is so small company that they are taking so much time for a simple mike .. ....if you are unable to help plz tell me what shall I do so I get my mobile repaired ...company should replace the mobile but they told they will repaired it...but even they are not repairing it....I had never seen such a slow and worst service....Xperia worst don't ever any one purchase it

Last month i have purchased Sony Experia SP (worth 25,000) and within a week of purchase its touch functions are not working and battery doesn’t stand for long and hangs a lot.
I don’t want any rectification because even after software update nothing has changed.
I have got a super defective piece and all i want is replacement or refund.
I no longer wish to use the handset as I’m sure it is a never ending quest.
It is pathetic that Sony aspires to be in the league of apple or Samsung and fails so miserably.
I wasted my money and I just want a refund.
I can’t keep running to service centre with new handset for repair every 15 days.
It’s a mental torture.

Misguidance by your Sony salesperson at Prapti electronics,B-007,lower ground floor,south city mall,375 prince anwar shah road,kolkatta-700068.date of purchase-18/5/13.invoice no-763. We were misguided by the salesperson and were handed over by a wrong product which was not our requirement and when we requested them for exchange they refused to do so..Pls look into the matter otherwise we have to take help of consumer court.Thank u.

Sony Tv's engineers taking clients for a ride by giving wrong estimation of parts when not required.I paid on 11th May'13 an outside Engineer Rs3000/- (could have costed me around Rs.600-800) for soldering at two places due to misguidance by Sony's engineer asking to replace parts for Rs.8500/-.I also had to pay Rs.350 to the engineer for wrong & misleading advice which the company should return as well as compensate for incurring high expense.I have sent many emails to the company but no positive reply yet as attached below.
santanu nundy
[protected][protected][protected][protected][protected][protected][protected]---...⇄
[protected]
To: Sonyindia.[protected]@ap.sony.com
I am yet awaiting your favourable reply.

Santanu Nundy
Mob:+91-[protected]
[protected][protected][protected][protected][protected][protected][protected]-
From: [protected]@hotmail.com
To: sonyindia.[protected]@ap.sony.com
Subject: RE: 'SonyIndia=[protected]' General Info - SANTANU NUNDY
Date: Tue, 14 May 2013 12:24:16 +0530

Dear Mr.Ravi Sharma,
i have recieved your apologies but i feel you
have not understood the gist of my email which clearly tells you
of your employee taking customer for a ride by falsely changing
parts which are not required.
For your engineers misguidance,i had to shell out Rs.3000,which
could have cost me between Rs.600 to 800 for just SOLDERING
at 2 points and not by paying Sony 8500 for CHANGING SCREEN
FALSELY.
I also want my money back that has been charged by your engineer.
With best wishes,

Santanu Nundy
Mob:+91-[protected]
[protected][protected][protected][protected][protected][protected][protected]---...⇄
From: Sonyindia.[protected]@ap.sony.com
To: [protected]@hotmail.com
Subject: RE:'SonyIndia=[protected]' General Info - SANTANU NUNDY
Date: Tue, 14 May 2013 11:48:03 +0530
Dear Mr.Nundy,
Greetings from Sony India!
We seek sincere apologies for the inconvenience caused. However in order to assist you better, we would request you to please elaborate your concern.

If you need any other assistance or clarifications, please feel free to contact us at our toll free number[protected]Working Timings-9:00am to 7:30pm: All 7 Days) or you can email us at sonyindia.[protected]@ap.sony.com or can visit www.sony.co.in. We would be delighted to assist you.
We assure our best support always.
We invite you to participate in a short customer satisfaction survey based on your email communication with us. Please click the following link to submit your feedback. We will appreciate your valuable feedback.
https://www.smap.ap.sony.com/survey/se.ashx?s=15795BB21BE4A3B9
Thank you for contacting Sony India.
Warm Regards,
Ravi Sharma
Web Support Team
Sony India Pvt. Ltd.

Dear sir,


I HAD PURCHASED SONY LED TV,MODEL KDL-26EX420 IN5,SERIAL NO 2441746 FROM REGAL ELECTRONICS SAKCHI,JAMSHEDPUR.BUT IN OCTOBER 2012 SCREEN OF TV DEVELOPED SOME DEFECT.AND SCREEN WAS REPLACED IN OCTOBER 2012.BUT IN NOVEMBER 2012,AGAIN SCREEN HAS BECOME BLANK OR BLACK.VIDEO IS NOT VISIBLE.ONLY AUDIO IS AUDIBLE.WORLD CLASS SONY TV AND THIS PERFORMANCE.NOW I REGRET PURCHASING SONY LED TV.IN WARRANTY CARD,WARRANTY IS MENTIONED UPTO NOVEMBER 2012.PLEASE LOOK INTO THE MATTER AND DO THE NEEDFUL'.SINCE WARRANTY WAS UPTO NOVEMBER 2012.SO,SERVICE ENGINEER CAME ON 01.12.2012.AND FINALLY ,HE ATTENDED THE TV AND HANDED ME FAT BILL OF RS 4130(FOUR THOUSAND ONE HUNDRED AND THIRTY )ONLY.THIS CLEARLY INDICATES THAT SONY TV IS THIRD CLASS TV,NOT A WORLD CLASS TV.SONY TV HAS COME TO INDIA ONLY FOR COMMITING FORGERY AND FRAUD.FORGET THAT JAPANESE ARE HONEST AND JAPANESE PRODUCTS ARE QUALITY PRODUCT.NOW CHINESE PRODUCTS ARE BETTER THAN THESE JAPANESE PRODUCT AND AT LEAST CHINESE PRODUCTS COST ONE FOURTH PRICE OF JAPANESE PRODUCT AND THERE IS NO FALSE CLAIM.YOUR PRODUCT MAY LAST UPTO 01 WEEK OR UPTO TEN YEARS ALSO.THIS FEEDBACK IS A TRUE PICTURE OF FORGERY BEING COMMITTED BY SONY IN INDIA.
WITH REGARDS.
SUJIT KUMAR SINHA
46 BELDIH LAKE FLAT,DHATKIDIH,NEAR J.H .TARAPORE SCHOOL
JAMSHEDPUR-831001,JHARKHAND STATE
MOBILE NO [protected]

Dear Sir/Madam,

March 2013, I bought a new Sony Xperia Ion phone from sageetha show room. It worked fine for exactly 2 months then started giving problem.
On 10 May 2013 battery problem started (Sudden shut down) so I made a complain online on 16 May 13 then given my phone to the Malleshwaram Sony Service Center on 18 May 2013 after three days I got a call from service center telling your phone is ready but when I went there and checked my phone I found SIM card was not detecting in that so again I called online costumer support, took Ticket number and submitted at same service center then costumer support executive told me it will take max 4 days to resolve this issue.

I waited for a week Then called to service center and asked the phone status they replied it will take three more days then I called after three days they told me the same sentence again.

Finally on 5 June 2013, I spoke to service center manager about my phone and asked what is the exact problem and why it is delaying, he replied they are waiting for hardware parts which has still not come from head office. Then I decided to send a mail to Sony Xperia Customer Support Online and I sent that there I mentioned "please tell me the exact date when I will be getting phone otherwise please replace it with new one because it is already 19 days over in service center" then I got a reply "Please see attachment".

Today 21 Days over still I don't know when I will be getting my phone back this is my concern.

Now I have some questions in my mind.

Q1. How long should I wait now?
Q2. If they will not give my phone after 30 days then what should I do?

Please give me your valuable suggestion.

Date highlights
10 Mar 2013 - Bought New Phone
10 May 2013 - Started giving problem
16 May 2013 - Registered online complain
18 May 2013 - Submitted my phone at service center
22 May 2013 - Another problem started
05 June 2013 - Complained online and they escalated the issue
Today - No updates

Thanks and regards
Dinesh Mehta
[protected]
[protected]@yahoo.com

We purchased Sony Bravia LED KDL-32EX420IN5 last year (purchased on 1/1/12 and delivered on 4/1/12) in Gruha vaibhav, Bangalore for about Rs. 40,000. We didn't have any problems for one year. But Last month, all of a sudden smoke started coming out from the back of TV. Who came from service centre (Abhivrudhi Tech - Job No. is J[protected], told that some parts have melted and the whole board has to be replaced. They told it would cost around Rs.6000. After two days when we call the service centre they tell the cost would be about Rs. 10000 or more. We are in shock. Its very disappointing. We purchased Sony product without any second thoughts thinking its a very popular brand. Now we face a problem where we have to pay so much amount for repair. Sony should have provided in-built stabilizers (We were told this TV has in-built stabilizer and so no need of external stabilizer), or else told the customers that it is mandatory to get a stabilizer with TV. I was astonished to see so many consumer court complaints against Sony.I had lodged a complaint on phone on 28th May (Compliant number is[protected] requesting to consider our issue and repair the TV free of cost since my dad is a retired person and we wont like to give so much for repair when already we have paid such a huge amount for TV. Moreover its only one year four months old. Inspite of the complaint, there is no solution. One person from Abhivrudhi Tech contacted me asking the problem. When I explained, he told he will call after he discusses with officials. Till date no progress.

I have just one request and that is to get the TV repaired free of cost. It would be better if we get an extension on our warranty period to another one or two years as who knows again there might be some problems.

Looking forward to a positive reply from Sony as we have been a loyal Sony customer all these years.

i purchased sony headphones from shopclues.com
Order #3907021
merchant on this site sell counterfeit/duplicate products..i bought sony headphones which are not even worth 50 rs..sounds like those from street vendors ..They did not even provide me a bill..so its obvious that it is a fake product..no bill can be given for a fake product
now they raised their hands stating nothin can be done...their customer service is worst ive ever experienced...they keep you waiting on call for abt 30 mins which is not toll free...chat support is useless....n your mail wont reach theirr system..u'll get an error saying users mailbox is full
Tel me what to do? They are denying refund.

I have purchased a Sony Xperia SP phone from Snapdeal online

shopping on 22-May-2013. I received the product on 27th-May 2013.

After receiving the product I found that there is some problem

with the Camera (Pictures are not of that quality as mentioned,

they are very blur in nature!). So I went to Sony service center

in Pune, Pimpri-Chinchward Location. Now I got shocked when they

refused to give service for my phone by saying that this is

&quot;out-of-country&quot; phone means a GRAY market phone and we will can

not give service to this unauthorized product! So now I

understood that this is an illegal product that has been sold by

Snapdeal to me. So I called Snapdeal customer care and told the

all story. They were not gentle and asked me to wait for 24 hrs.

But after 24 hrs. I did not get any call from them, so I called

them and they responded me very badly saying that wait for 48

hrs. I told them that this is a mental harassment and I am not

happy. I told them that resolve the issue as soon as possible,

give me the reason that why this illegal product has been sold

otherwise I will file a complain against you in Consumer court.

The shocking reply was go and file complain, nothing will happen,

and there attitude was showing that they dont care about the LAWs

and consequences. I am very frustrated and depressed, please help

me. I want justice and compensation for all this harassment and

illegal activities that made me feel embarrassment at Sony

service center and locality.

The details of the product:

Snapdeal Product Order ID: [protected]
Order date:[protected]
Product Name: Sony Xperia SP
Product Model #: C5302 (Black)

Complain ID (Snapdeal):[protected]

With regards,
Arit
Ph#: +91-[protected]
Email: [protected]@gmail.com

Hi All,

I am Sumit Gupta from Gurgaon .I bought a sony xperia U on 29 april 2013 only after using the phone for 7-8 I was facing the problem in Ear speaker while talking on phone. For the same I visit to service centre on
18 may 2013 they (Mr pankaj) said that will take 7 -8 days to repair the ear speaker in the phone on 25 may I receive and just after less than 24 Hour the same issue was there and I visit the service centre again this they(Mr Taj) told me that might be there is some problem with mother Board and it will take another 7 days to get repair properly finally I receive my phone on 1 June after a regress follow-up with the service centre on Saturday and again on Sunday the problem was there today on Monday[protected] I called them they said they the part is not in stock and might take 3-5 days

Since I buy this phone out 30 days the phone was service centre for 20 days and I want Sony to replace this phone or refund the whole amount the latest reference Number by Sony custcare is : 95011763

Details are below:

Ticket ID :[protected] (28 may)
Service centre info:
[censored]ij Telecom
Shop Number- 115 Ground Floor, AKD Tower, Near Huda Office, Computer Market, Gurgaon Sector-14, Gurgaon – 122001
Contact numbers : [protected] ,[protected]

Sony Support Service
i am using Xperia S Lt26i from last 10 months and in between 3 to 4 times i gave my phone to service center, 2 times i gave my phone because at that time mic was not malfunctioning then they replace and now its front and back both the speakers are not working, i dont know its the problem from hardware side or software side or its a manufacturing defect, most of the times i was outside of india when i face this problem, this time also i m outside india so how i can give my phone to sony authorised service center if i will not come for long time then warranty will be finish sony india will not take the responsibility of my phone i cannot bear this, it is too much now i had spend big amount of money for this kind of expensive phone so now i want the permanent solution, sony india have to replace my phone it is the responsibilty of sony india becuase u cannot sure that after repairing it will be fine and i didnot face any kind of failure in future. right now i am out of india so u can contact on my email for anything

Thanks
Parvinder Kumar
[protected]@gmail.com
[protected]@rediffmail.com
[protected]
[protected]

Hello,

I want to bring to your notice that i purchased Sony Xperia Tipo from Croma Store, Connaught Place on 29th March 2013. After few days the handset started giving echo sound issues moreover the back battery cover is getting loosened up day by day giving a crack sound when the on-off or volume rocker keys are pressed. I personally visited sony outlet and was surprised to see many people with similar complaints. And to be very precise the service center guys try convincing me a lot that the handset is working normally.

Request you to personally see the matter.

Many thanks,

Best Regards,

Vikram Sehtya

TO
SONY INDIA,
I PURCHASED SONY LCD KLV MODEL 32CX350 ON DATED 23/05/2013 FROM BHAGALPUR - KALINGA SALES . MY LCD TV WAS TO BE INSTALLED AT SAHARSA , FULL ADDRESS PROVIDED TO DEALER .
THE DEALER TELEPHONED CUSTOMER CARE SONY TO INSTALL LCD NEXT DAY .
EVEN I TELEPHONED CUSTOMER CARE ON 25/05/2013, 27/05/2013/ 30/05/2013 ..... WITH NO POSITIVE RESPONSE ... ONLY SAYING SORRY
TODAY I TALKED TO DEALER ... HE SAYS IT WILL BE INSTALLED TODAY ... ITS 6.35 PM NOW DATED 01/06/2013
FEEL SORRY ABOUT REPUTED PRODUCT LIKE SONY
HELP ME

sangeeta mohan , w/o dr ravindra mohan ,
sony service ID 14206710 dated 23/05/2013

I purchased Sony Bravia KLV 32BX300 on 4/9/2010. Just after a year, it got a "line on the screen" and gave it for service on 10/12/2011. Initially the Sony Service Centre executives refused to replace the panel under warranty however after an argument they replaced the panel by charging a service charge of Rupees 700. I came to know from the service centre that the issue is seen with almost all the TVs of this particular model. Now, just after another year, again the same line is seen on the screen and when I checked with Sony service centre at Koorkkenchery, Thrissur, Kerala, they communicated the panel would cost more than 12000 and the same cannot be covered under warranty as it has been more than a year after the panel replacement. I logged a complaint in Sony portal, Job no- J30863409, and they rejected the request saying "SONY products are designed to have adequate ruggedness however there can be chance of failures. We offer 1 year of free service to our customers. After this period, the service becomes chargeable". It is highly insane and truly unprofessional for a reputed company like Sony to ask the customer to replace the panels every year due to manufacturing faults and spending 12000 again on a TV is not something that one can accept or afford. Even if the panel is replaced, it would get corrupted just after the warranty period. Hence please do the needful to get the set replaced with a new one.

Hello Sony Team,

I purchased my sony xperia P on November26th-2012 from Bajaj Electronics, Hyderabad.From the begining it has the mic problem,Battery problem and it hangs many times.For three times in last 45 days I gave my moblie in Sony center at ameerpet in hyderabd. But there is use with it.Still iam facing same issues.Its irritating me alot.I want Replacement of this or money back.

Thanks in advance
Naresh
[protected]

Dear Sir,
This is susheel chaudhary working with a reputed national media group.
I purchased Sony Xperia J series on 11 April 2013 costing Rs 14,500 for the first time, but due to the phone heating problem and network problem, I applied for the exchange of phone on 17 April 2013 at its authorized service center in noida. I got a new phone on 22 April 2013 and during the testing of cell phone at the service centre premises I found that mic of cell phone was not working and from there only again I returned the cell phone for exchange at the same service center for the second time. The third time I got a phone from the company on 8 may 2013 and again I faced the problem of phone heating during charging and long talk. At the same time i again forwarded the cell phone for replacement and this time I demanded my money back, but I got no response.
I want to let you know that I don’t have trust on Sony’s cell phone and I want my money back and whatever the process going on from the company (sony) is not at all satisfactory.
So please consider my complain as soon as possible and please come forward with the positive response.
Thanks
Susheel Chaudhary
[protected]
[protected]@gmail.com