Sony India Complaints & Reviews

Dear Sir,

I Dr. Gautham, here by requesting for replacement of Sony Ericsson W8 series, for the following reasons,
- touch screen sensor problem
- System Hang
- Sudden Switch off during calls even battery is full
- battery gets heated up after 10 min of charging
- previous service they took 15 days for the hardware complaint that they diagnosed.
- previous complaint no[protected], job sheet no - SE[protected], and spoken with your higher authorities for the above complaints but the service was not satisfactory as the mobile get the same problem with in a day of service.
- third time being serviced for the same complaint where the service is not satisfactory
- the service person named Mr. Nataraj C, Akash Electronics , where the service center of Sony Ericsson is located in Hassan, is not having manners how to behave with medical professionals and customer, where he uses vulgar languages, better to warn him or change the person.

Hence i have suffered a lot from just because of these problems from mobile and the service, as i have to leave my clinic and to roam frequently for your service centers, so kindly exchange the mobile, for the same amount which i have paid for this W 8 or ready to pay extra amount for the mobile of Higher version with Android features. i think my problems will be considered at your best and problems will be solved with your best service, i need other version of mobile not again with W 8. on 7th june i have corrierd the H/S to hubli as ur service manager Mr.Dattatraya said but they hav not given any vocher also so that i hav proof of that corrier so plztake the action n reply considering this request.....................................



Thanks With Regards

Dr. Gautham S P

Sir, I have purchased sony ericsson SK17i mobile on 15 Apr 12, since first day it started hanging and heating. After repairing twice at auth'd service centres on 30 Apr and 09 May 12, the problem cotinues. Then I taked to Xperia support for the help, the reply was to deposit mobile at service centre and it would be repaired and special care would be taken during reparing. I have deposited my mobile to Immortal servies delhi (work order no. SE312CIS10378). I enquired on 07 Jun 12 about repair status, the reply was under repaired. Same day i requested to log a complain for delay in repair. Same it was loged. But after three days, no response received from sony ericsson. After that i received iformation that the mother board of mobile is being changed. After that i started ringing regularly for repair status , reply were, wait for two days, it will take two more days, under repair. 15 Jun 12, xperia repair head Mr. Bharat commited that that i will recieve your mobile on 16 Jun 12. If you i don't get i can contact him. After so many comittment and promises, i am not able to get my mobile till 18 Jun 12.

Dear Sir
Sorry to inform you that I have purchased a sony TV model No.EX520-40″LED full HD form a authorized dealer i.e Nightingale Asansol, vide Bill.No 113.
dated 25.04.12 (srl.No 2484192,p no[protected]and installed the Tv in my house on 29.04.12 with tata sky HD set-up Box but its picture is coming Hazy & very poor quality so, I inform the dealer but he told me you contact to sony service engineer .I also contact to sony service center,Asansol and service engineer visited my house they change some setting and still picture is coming like before then they told me that problem may be from setup box so I change twice the setup box but there is no change in picture quality. dated 3.05.12 again visited another engineers and after checking the tv, they told me that software problem is arising in your TV after two or three days I will come back and reload new software and
again 14/06/12 visited sony engineers with DVD player and checked the said TV but picture /video quality comes poor quality is yellow shade comes like in HDMI setup box.They are also told me ,pl.dont’t worry we will short out your problem ,but till now no feedback receive from Sony centre,
( Actually the dealer give me a old repair TV as because when I visited his shop for purchasing TV he insist me 40 inch LED for particular this model was hanging in his wall in off position I also told him for new seal TV but he told me another pic is not available, It is also new TV , don’t worry please relies me and take which i will give I also ask him for Manf.date and I saw the cartoon but the Manf .date was scratch out .But repeatedly he told me don’t worry I will be always with you and quickly he packed it and gave it to me…..this is the factual position) . So you are requested kindly inquire the matter and arrange to change new TV as early as possible otherwise I will bound to knock the door of court…
Thanking you,
Yours faitfully,
Pradeep Kumar Tiwary
State Legal Secratoty
Bhartiya Manav adhikar and Suchna ka Adhikar
West Bengal
Cell.No [protected]
Mail.Id: [protected]@gmail.com

Hi,



I bought a sony vaio laptop model no : VPCEH25EN and the while the video is playing the green border is displaying above of the video and it is bought only in may and i have given it in customer service center they have told me harddisk problem and they have replaced it and they took it for more than a week and when i brought it to my home the problem is not resolved and i took it to service center back again and they gave me after 10 days and the problem is still not solevd and now it is displaying randomly so pls consider this and replace me a new laptop or make the service as fast and dont make me to escalate this issue and hope the problem will solve asap............and u can call me up on [protected].



Regards,
surendra.

since last Sunday suddenly my above mentioned TV started giving problems no picture, sometimes breaking pictures and sound comes and goes from the day i bought this TV i am not provided with the warranty coupons so its difficult for your people and the croma company mega mall jogeshwari from whom i bought this TV they do not entertain my complaints. please help me and dont force me to approach consumer court for this problem thanks sunil boricha

After six months of buying a sony vaio laptop, it suddenly stopped working. I sent it to the Dibrugarh sony service center . I got it after 20 days but still it wasn't working properly. i am very dissapointed from your service and request for a replacement of it. It is still in warranty period. The details of the laptop are given below-
Model name- VPCEH25EN/B IN5
Serial no.- 7037970

I bought a Sonyericsson Xperia Arc LT15i on 05 Jan 2012. No problem till 05 Jun 2012when prompt came for update. Update was successful with Version 4.1.B.0.431. The prompt then said remove back cover, remove battery and replace. Restart phone. On restart instead of Sonyericsson logo only 'SONY' logo came on followed by a icon not given in the guide which showed 'Phone dead'. Went back to dealer and phone sent to service centre at Shivajinagar, Pune, India. Phone returned with old sonyericsson software loaded. Phonebook saved on memory card was lost, fortunately it was saved on google. Now phone would not accept tel nos saved by create account in the phone memory. Dealer asked me to connect phone to google and synchronise. When phone connected to computer a prompt'Update to latest software came again. So clicked on imstall and process started again. The new logo for PC companion was now blue instead of green as earlier. Update was stopped because of file error as stated on screen. Did not touch the phone because on restart again the same problem recurred and 'Phone dead', prompt appeared on phone screen. returned the phone to dealer for service centre.
KINDLY LET ME KNOW WHAT IS THE PROBLEM, WHY IS THE PHONE MISBEHAVING WHEN UPDATE IS EXERCISED.
SHOULD I STOP UPDATES??? THEN WHAT IS THE USE OF PC COMPANION ET AL?
WHY DOES THE MEMORY CARD NOT SAVE ALL THE PHONE NOS WHEN BACK UP IS EXERCISED EACH TIME I PUT IN A NEW NO.
I AM FED UP OF LOSING THE PHONE BOOK AND MY DOWNLOADED SOFTWARE EACH TIME.
EVEN MY PHOTOS ARE ALL REARRANGED, WHY?
PLEASE PLEASE HELP ME TO RESOLVE THESE ISSUES IMMEDIATELY OR ELSE REPLACE THE INSTRUMENT IF IT IS AT FAULT.

Hi,

I bought a Sony Bravia 32" LCD TV in 2009 Nov. The TV was running fine till May 12 when all of a sudden I found one morning that a thin horizontal green line is appearing in the screen and picture below that is shaking and unclear.I lodged a complain with Sony call center. The engineer visited my place and told me that its a problem of LCD panel and need to be replaced which will cost me around Rs 9500/-. I was shocked to listen this and as very heartbroken to think that a TV set less than 2.5 yrs old has gone defective. Since childhood I have an affection for Sony and alays wanted to have a Sony product with my own money. This is a huge blow to me. I also enquired the engineer about the guarantee of the LCD display panel and he said that its an electonics product and it can go defective...My question is then why Sony? The price of Sony products in its range is the maximum in the market. Sony is meant to be much superior to its counterpart. I am writing this mail ith much hope that a Sony LCD TV costing me around Rs 36000/- gone defective only in 2.5 yrs of purchase, where a TV is generally meant to last long. we have another TV at home..Its Onida KY series bought in 1995 and its running fine. Please help me to get my TV in running condition again. samik banerjee [protected] banerji.[protected]@gmail.com

We bought a Sony Bravia LCD in the summer of 2009. The LCD panel had to replaced within few months of the purchase and now again the LCD has developed serious fault and need replacement but surprisingly now the company is asking for payment for the replacement since the LCD is out of warranty. Isnt it surprising that a panel neeed replacement withtn about two year of it being replaced, this also indicates the poor quality of product that SONY is providing to its customers. Can somebody help, we have tried reasoning with the local office in Noida as well. How is it possible that the same problem has occured twice in the last two and a alf years why is the company is not taking the onus that the product supplied is of poor quality and replacing the panel free of cost or providing an alternative of replacing the LCD with a new LCD by offering a special price since the the product is almost new.

HS Chauhan
[protected], [protected]

THIS IS SONI HASMUKH FROM RAJKOT - GUJARAT (INDIA), HAVE PURCHSED A SONY3D LED TV FROM SONY CENTER, ADEN ELECTRONICS, CENTRE ONE, NR WOCKHARDT HOSPITAL, KALAWAD ROAD RAJKOT - 5, GUJARAT
I HAVE HAVE PURCHASED THE PRODUCT FOR THE SUM OF RS.89900.00 ON 04/05/2012, AND THE INSTALLATION WAS DONE BY SONY SERVICE CENTRE, ANOTHER DEPARTMENT,

THE ENTIRE INSTALLATION WAS DONE ON 05/05/2012, BY 15 TO 20 MINUTES AND THE PERSON WHU VISIT US JUST SHOWN TO PROCESS THE TV ON OR OFF OR SOME MINOR FUNTION. WE FOUND IT HIM AS UN TRAINED STAFF.

THE NEXT DAY, IN THE MORNING I WENT CLOSER TO THE TV AND IN THE SUN SHINE LIGHT, I FOUND THE PLENTY OF SCRACHES IN THE TV.THIS WE COULD SEEN WHEN GO MUCH CLOSER AND SEE WHEN THE TV IS OFF.

UN FORTUNATELY, IT WAS THE SUNDAY 06/05/2012, AND SHOPKEPER WAS CLOSED AND I COULD NOT ABLE CONTACT HIM.
THE NEXT DAY ON 07/05/2012, I HAD TALKED TO THE SHOPKEPER FOR THE SAME PURPOSED AND SOME ONE FROM THEM VISITED TO MY HOME AND SEEN THAT CONDITION OF TV, AND WAS AGREED OF SCRACHES ARE THERE.

NOW , WE DO NOT KNOW ANY ONE, SO HAVE ASKED THE SHOPKEPER TO REPLACED THE TV AS WE WERE NOT SATISFIED FOR THIS AS PAID FOR THE FRESH PIECE NOT FOR THE DAMAGE OR WHAT EVER IT COULD BE.

I WAS DENINED BY THE SHOPKEPER FOR THE REPLACEMENT AND HE TOLD ME TO CONTACT THE SONY INDIA PVT LTD TO CONTACT BY MYSELF, THEY HAVE NOT COOPERATED ANY KIND OF SUPPORT FOR THE SAME.

I HAVE DONE MANY EMAILS AND CALLS TO THE SONY INDIA PVT LTD DELHI, ALSI I DINT GOT ANY SUPPORT FROM THEM.

ONCE AGAIN I WENT TO THE SHOPKEPER FOR THE SAME COMPLAIN AND I WAS TOTALLY REFUSED BY THEM.

NOW, ITS REALLY A DISAPOINTMENT FOR CUSTOMER LIKE US TO SUFFER SUCH A BIG AMOUNT AND THAT WITH THE BRAND COMPANY LIKE SONY.

MY DOUGHTER IS A CP PATIENT AND WE HAVE PURCHASED THE HIGHER AMOUNT OF TV FOR HER BUT, WE GOT CHEATED.

WE REQUIRED A HELP FROM THE DEPARTMENT TO HELP US FOR THE FRAUD WE HACE FACED AND FOR ANY KIND OF PROOF OF PURCHASED I AM HAVING AN INVOICE AND WARANTY CARD WHICH I CAN PROVE YOU.
PLEASE TRY TO HELP ME.

UN HAPPY CUSTOMER

SONI HASMUKH
SAVAN RESIDENCY
B-203, 2ND FLOOR
PARAS HALL CORNER,
TIRUPATI 2
RAJKOT-360005 (GUJARAT)
INDIA
[protected]

From,
BALAJI CHILUKOTI
ROOM NO B-103, BARAK HOSTEL,IIT GUWAHATI, ASSAM-781039, INDIA

To,
Sony Erricson,
India.

Subject : Please help me to track & find my lost mobile handset

Dear Sir,

I am regular user of AIRTEL and has been using the phone [protected] since last 1 year. On dated 07/06/2012, my
mobile was stolen and thereafter it is not traceable.

I have some very sensitive information on my mobile. I want to track / trace and recover the said mobile connection along with data received on my SIM.



Make - Sony Erricson
Model - W20
IMEI No. -[protected]



Thanking you,
Yours sincerely,
BALAJI CHILUKOTI
EMAIL:[protected]@gmail.com

THE SONY CYBER SHOT SERIES CAMERA I HAVE BROUGHT FROM TRIVANDRUM ACHAS HAD AN COMPLAINT WITHIN THE GUARANTEE PERIOD THE AUTHORIZED SERVICE CENTRE DEMANDED FOR MONEY..AROUND SAME PRICE OF CAMERA..!!

SO PLZZ DON'T GO FOR SONY CYBERSHOT,...!! BETTER TO CONSIDER CANON/ NIKON ....

i went to the authorised service center of sony for repairment of my handset w8i0i but they didn"t took any response saying that it"s a quite old model and we are not going to entertain u on these i was really shocked to see such a response from a well known company a felt bad that i took a wrong decision to buy a product of your brand i[censored] can"t give a good servicing then don't promise lie at time of buying i hope u wil look into my problem and try and resolve it if your company really wants to provide good services to yhe customer

Respected Sir

I shrey verma bought sony xperia play (r800) on 09/032012 with imei no [protected].
The main reason to by this phone was that it was amongst one of the phone about which sony had told through there website that they will provide android 4 ics update, this announcement regarding xperia play was made in december2011.(http://blogs.sonymobile.com/products/2011/12/21/ice-cream-sandwich...⇄


Now a week before, when the update was going to be made available to the customers they have now announced that they are not providing the update for xperia play giving excuse that it will make the phone slow and phone will not work properly.

(http://blogs.sonymobile.com/products/2012/05/25/update-on-ice-cream-sandwich-ro...⇄

Now I just want to say that why before checking the feasability of the new android os on xperia play, they put the information that the will provide andriid update to xperia play.

They have just cheated there customers by spreading wrong information through there website.
Now when I call to there customer care they do not have any valid reason for that and when I asked them to provide me any other phone of same cost on which the update can be made, they are saying thats not possible.

I just want that they should either pay me the amount for which I bought the xperia play or provide me any other phone of same cost that can be upgraded to new os of android, because its there fault that they once made the commitment to sell there phone and now they are not providing the update they should have once checked the feasability of the new android os on there phone and then have made the commitment.

thanking you
shrey verma
[protected]
<shrey.[protected]@gmail.com>

Hello sir,
I hav submitted my XPERIA NEO V mobile(UNDER WARRANTY) (IMEI NO : [protected]) on 28 th march 2012 at CCOM TELECOM,AHMEDABAD,GUJARAT.It is having touch pad failure,pattern lock touch problem. But till 30th april 2012 , my mobile was not repaired due to parts not sent by company to the service center as told by them.Then i submitted my mobile at THE MOBILE CARE,CG ROAD, AHMEDABAD,GUJARAT ( WORK ORDER : SE[protected]) on 30 th april, 2012. But still parts are not sent by the company,noida despite of calling on[protected]COMPLAIN ID :[protected] so many times.People on the customer care are giving surity about repairing my mobile on perticular date but It has been 2 months now & i am getting no response from anybody.
So, i request you to take actions & solve this as soon as possible & if it is not possible then give me cashback of 18000/- Rs.

SAHIL SHETH
AHMEDABAD, GUJARAT
[protected]

Sony TV model KV – AR212M83, Serial No.6228110 :

While watching TV observed smoke heavly coming from TV and stopped the TV.

It is requested to rectify the TV immediately.

I had given my defected Sony Xperia S for replacement at the Sony service center for replacement on 24th may and the representative told me that i would get it after 4 days. Its been 6 days i have not received my phone. Because of this i had to cancel my vacation plans and now when i have rescheduled it to a latter date they are saying it would take 15 days. i want you to take strict action against them for making such fake promises!

i lost my phone sony ericsson xperia neo v on 09/04/2012. i give application in police but i am not found my mobile phone.
name: shashank tripathi
model number of phone: sony ericsson xperia neo v (mt11i)
imei number: [protected]
last used number: [protected]
please help me how to trace my handset through imei number and if possible track it and help me in recovering it.
if you found it mail me on [protected]@gmail.com or call to my number: [protected]

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DESCRIPTION:
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Manufacturer: Samsung
SKU: Samsung UN55C8000 ***999AOM999***
Color: Gray
Color Class: Grey
Display Technology: LCD
TV Resolution: 1080i / 720p / 1080p / 768p
Aspect Ratio: 16:9
TV Screen Size (inches): 55
TV Screen Size Range: 50″ – 59″
TV Features: Picture-in-Picture
TV Refresh Rate (Hz): 240
Environmental Certification: Energy Star
Product Model: UN55C8000

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Built in Digital Freeview
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Auto Digital turning/start up/sorting
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3 x HDMI
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Yours Sincerely
Thanks

This is to notift all my frnds abt the worst service of Sony Ericsson I purchased Sony neo v and within few days I have to get it board changed after waiting for more than 15 days new board was installed and on very next day there was again a problem as my phone could not get clear sound in my handfree Sony authorized service person told me that he would have to change board again and now I will have to wait for 15 days more.This is really the worst service from Sony even after being one of the best brand it is not delivering right service .This is the worst service from Sony Ericsson.I would like Sony to take firm step else it would loose its acceptance today it's with me tomorrow it can be with u.