Sony India Complaints & Reviews

since last Sunday suddenly my above mentioned TV started giving problems no picture, sometimes breaking pictures and sound comes and goes from the day i bought this TV i am not provided with the warranty coupons so its difficult for your people and the croma company mega mall jogeshwari from whom i bought this TV they do not entertain my complaints. please help me and dont force me to approach consumer court for this problem thanks sunil boricha

After six months of buying a sony vaio laptop, it suddenly stopped working. I sent it to the Dibrugarh sony service center . I got it after 20 days but still it wasn't working properly. i am very dissapointed from your service and request for a replacement of it. It is still in warranty period. The details of the laptop are given below-
Model name- VPCEH25EN/B IN5
Serial no.- 7037970

I bought a Sonyericsson Xperia Arc LT15i on 05 Jan 2012. No problem till 05 Jun 2012when prompt came for update. Update was successful with Version 4.1.B.0.431. The prompt then said remove back cover, remove battery and replace. Restart phone. On restart instead of Sonyericsson logo only 'SONY' logo came on followed by a icon not given in the guide which showed 'Phone dead'. Went back to dealer and phone sent to service centre at Shivajinagar, Pune, India. Phone returned with old sonyericsson software loaded. Phonebook saved on memory card was lost, fortunately it was saved on google. Now phone would not accept tel nos saved by create account in the phone memory. Dealer asked me to connect phone to google and synchronise. When phone connected to computer a prompt'Update to latest software came again. So clicked on imstall and process started again. The new logo for PC companion was now blue instead of green as earlier. Update was stopped because of file error as stated on screen. Did not touch the phone because on restart again the same problem recurred and 'Phone dead', prompt appeared on phone screen. returned the phone to dealer for service centre.
KINDLY LET ME KNOW WHAT IS THE PROBLEM, WHY IS THE PHONE MISBEHAVING WHEN UPDATE IS EXERCISED.
SHOULD I STOP UPDATES??? THEN WHAT IS THE USE OF PC COMPANION ET AL?
WHY DOES THE MEMORY CARD NOT SAVE ALL THE PHONE NOS WHEN BACK UP IS EXERCISED EACH TIME I PUT IN A NEW NO.
I AM FED UP OF LOSING THE PHONE BOOK AND MY DOWNLOADED SOFTWARE EACH TIME.
EVEN MY PHOTOS ARE ALL REARRANGED, WHY?
PLEASE PLEASE HELP ME TO RESOLVE THESE ISSUES IMMEDIATELY OR ELSE REPLACE THE INSTRUMENT IF IT IS AT FAULT.

Hi,

I bought a Sony Bravia 32" LCD TV in 2009 Nov. The TV was running fine till May 12 when all of a sudden I found one morning that a thin horizontal green line is appearing in the screen and picture below that is shaking and unclear.I lodged a complain with Sony call center. The engineer visited my place and told me that its a problem of LCD panel and need to be replaced which will cost me around Rs 9500/-. I was shocked to listen this and as very heartbroken to think that a TV set less than 2.5 yrs old has gone defective. Since childhood I have an affection for Sony and alays wanted to have a Sony product with my own money. This is a huge blow to me. I also enquired the engineer about the guarantee of the LCD display panel and he said that its an electonics product and it can go defective...My question is then why Sony? The price of Sony products in its range is the maximum in the market. Sony is meant to be much superior to its counterpart. I am writing this mail ith much hope that a Sony LCD TV costing me around Rs 36000/- gone defective only in 2.5 yrs of purchase, where a TV is generally meant to last long. we have another TV at home..Its Onida KY series bought in 1995 and its running fine. Please help me to get my TV in running condition again. samik banerjee [protected] banerji.[protected]@gmail.com

We bought a Sony Bravia LCD in the summer of 2009. The LCD panel had to replaced within few months of the purchase and now again the LCD has developed serious fault and need replacement but surprisingly now the company is asking for payment for the replacement since the LCD is out of warranty. Isnt it surprising that a panel neeed replacement withtn about two year of it being replaced, this also indicates the poor quality of product that SONY is providing to its customers. Can somebody help, we have tried reasoning with the local office in Noida as well. How is it possible that the same problem has occured twice in the last two and a alf years why is the company is not taking the onus that the product supplied is of poor quality and replacing the panel free of cost or providing an alternative of replacing the LCD with a new LCD by offering a special price since the the product is almost new.

HS Chauhan
[protected], [protected]

THIS IS SONI HASMUKH FROM RAJKOT - GUJARAT (INDIA), HAVE PURCHSED A SONY3D LED TV FROM SONY CENTER, ADEN ELECTRONICS, CENTRE ONE, NR WOCKHARDT HOSPITAL, KALAWAD ROAD RAJKOT - 5, GUJARAT
I HAVE HAVE PURCHASED THE PRODUCT FOR THE SUM OF RS.89900.00 ON 04/05/2012, AND THE INSTALLATION WAS DONE BY SONY SERVICE CENTRE, ANOTHER DEPARTMENT,

THE ENTIRE INSTALLATION WAS DONE ON 05/05/2012, BY 15 TO 20 MINUTES AND THE PERSON WHU VISIT US JUST SHOWN TO PROCESS THE TV ON OR OFF OR SOME MINOR FUNTION. WE FOUND IT HIM AS UN TRAINED STAFF.

THE NEXT DAY, IN THE MORNING I WENT CLOSER TO THE TV AND IN THE SUN SHINE LIGHT, I FOUND THE PLENTY OF SCRACHES IN THE TV.THIS WE COULD SEEN WHEN GO MUCH CLOSER AND SEE WHEN THE TV IS OFF.

UN FORTUNATELY, IT WAS THE SUNDAY 06/05/2012, AND SHOPKEPER WAS CLOSED AND I COULD NOT ABLE CONTACT HIM.
THE NEXT DAY ON 07/05/2012, I HAD TALKED TO THE SHOPKEPER FOR THE SAME PURPOSED AND SOME ONE FROM THEM VISITED TO MY HOME AND SEEN THAT CONDITION OF TV, AND WAS AGREED OF SCRACHES ARE THERE.

NOW , WE DO NOT KNOW ANY ONE, SO HAVE ASKED THE SHOPKEPER TO REPLACED THE TV AS WE WERE NOT SATISFIED FOR THIS AS PAID FOR THE FRESH PIECE NOT FOR THE DAMAGE OR WHAT EVER IT COULD BE.

I WAS DENINED BY THE SHOPKEPER FOR THE REPLACEMENT AND HE TOLD ME TO CONTACT THE SONY INDIA PVT LTD TO CONTACT BY MYSELF, THEY HAVE NOT COOPERATED ANY KIND OF SUPPORT FOR THE SAME.

I HAVE DONE MANY EMAILS AND CALLS TO THE SONY INDIA PVT LTD DELHI, ALSI I DINT GOT ANY SUPPORT FROM THEM.

ONCE AGAIN I WENT TO THE SHOPKEPER FOR THE SAME COMPLAIN AND I WAS TOTALLY REFUSED BY THEM.

NOW, ITS REALLY A DISAPOINTMENT FOR CUSTOMER LIKE US TO SUFFER SUCH A BIG AMOUNT AND THAT WITH THE BRAND COMPANY LIKE SONY.

MY DOUGHTER IS A CP PATIENT AND WE HAVE PURCHASED THE HIGHER AMOUNT OF TV FOR HER BUT, WE GOT CHEATED.

WE REQUIRED A HELP FROM THE DEPARTMENT TO HELP US FOR THE FRAUD WE HACE FACED AND FOR ANY KIND OF PROOF OF PURCHASED I AM HAVING AN INVOICE AND WARANTY CARD WHICH I CAN PROVE YOU.
PLEASE TRY TO HELP ME.

UN HAPPY CUSTOMER

SONI HASMUKH
SAVAN RESIDENCY
B-203, 2ND FLOOR
PARAS HALL CORNER,
TIRUPATI 2
RAJKOT-360005 (GUJARAT)
INDIA
[protected]

From,
BALAJI CHILUKOTI
ROOM NO B-103, BARAK HOSTEL,IIT GUWAHATI, ASSAM-781039, INDIA

To,
Sony Erricson,
India.

Subject : Please help me to track & find my lost mobile handset

Dear Sir,

I am regular user of AIRTEL and has been using the phone [protected] since last 1 year. On dated 07/06/2012, my
mobile was stolen and thereafter it is not traceable.

I have some very sensitive information on my mobile. I want to track / trace and recover the said mobile connection along with data received on my SIM.



Make - Sony Erricson
Model - W20
IMEI No. -[protected]



Thanking you,
Yours sincerely,
BALAJI CHILUKOTI
EMAIL:[protected]@gmail.com

THE SONY CYBER SHOT SERIES CAMERA I HAVE BROUGHT FROM TRIVANDRUM ACHAS HAD AN COMPLAINT WITHIN THE GUARANTEE PERIOD THE AUTHORIZED SERVICE CENTRE DEMANDED FOR MONEY..AROUND SAME PRICE OF CAMERA..!!

SO PLZZ DON'T GO FOR SONY CYBERSHOT,...!! BETTER TO CONSIDER CANON/ NIKON ....

i went to the authorised service center of sony for repairment of my handset w8i0i but they didn"t took any response saying that it"s a quite old model and we are not going to entertain u on these i was really shocked to see such a response from a well known company a felt bad that i took a wrong decision to buy a product of your brand i[censored] can"t give a good servicing then don't promise lie at time of buying i hope u wil look into my problem and try and resolve it if your company really wants to provide good services to yhe customer

Respected Sir

I shrey verma bought sony xperia play (r800) on 09/032012 with imei no [protected].
The main reason to by this phone was that it was amongst one of the phone about which sony had told through there website that they will provide android 4 ics update, this announcement regarding xperia play was made in december2011.(http://blogs.sonymobile.com/products/2011/12/21/ice-cream-sandwich...⇄


Now a week before, when the update was going to be made available to the customers they have now announced that they are not providing the update for xperia play giving excuse that it will make the phone slow and phone will not work properly.

(http://blogs.sonymobile.com/products/2012/05/25/update-on-ice-cream-sandwich-ro...⇄

Now I just want to say that why before checking the feasability of the new android os on xperia play, they put the information that the will provide andriid update to xperia play.

They have just cheated there customers by spreading wrong information through there website.
Now when I call to there customer care they do not have any valid reason for that and when I asked them to provide me any other phone of same cost on which the update can be made, they are saying thats not possible.

I just want that they should either pay me the amount for which I bought the xperia play or provide me any other phone of same cost that can be upgraded to new os of android, because its there fault that they once made the commitment to sell there phone and now they are not providing the update they should have once checked the feasability of the new android os on there phone and then have made the commitment.

thanking you
shrey verma
[protected]
<shrey.[protected]@gmail.com>

Hello sir,
I hav submitted my XPERIA NEO V mobile(UNDER WARRANTY) (IMEI NO : [protected]) on 28 th march 2012 at CCOM TELECOM,AHMEDABAD,GUJARAT.It is having touch pad failure,pattern lock touch problem. But till 30th april 2012 , my mobile was not repaired due to parts not sent by company to the service center as told by them.Then i submitted my mobile at THE MOBILE CARE,CG ROAD, AHMEDABAD,GUJARAT ( WORK ORDER : SE[protected]) on 30 th april, 2012. But still parts are not sent by the company,noida despite of calling on[protected]COMPLAIN ID :[protected] so many times.People on the customer care are giving surity about repairing my mobile on perticular date but It has been 2 months now & i am getting no response from anybody.
So, i request you to take actions & solve this as soon as possible & if it is not possible then give me cashback of 18000/- Rs.

SAHIL SHETH
AHMEDABAD, GUJARAT
[protected]

Sony TV model KV – AR212M83, Serial No.6228110 :

While watching TV observed smoke heavly coming from TV and stopped the TV.

It is requested to rectify the TV immediately.

I had given my defected Sony Xperia S for replacement at the Sony service center for replacement on 24th may and the representative told me that i would get it after 4 days. Its been 6 days i have not received my phone. Because of this i had to cancel my vacation plans and now when i have rescheduled it to a latter date they are saying it would take 15 days. i want you to take strict action against them for making such fake promises!

i lost my phone sony ericsson xperia neo v on 09/04/2012. i give application in police but i am not found my mobile phone.
name: shashank tripathi
model number of phone: sony ericsson xperia neo v (mt11i)
imei number: [protected]
last used number: [protected]
please help me how to trace my handset through imei number and if possible track it and help me in recovering it.
if you found it mail me on [protected]@gmail.com or call to my number: [protected]

SALESLINK LIMITED specialize in a wide range of products such as Computer,plasma & lcd tv, mp3 & mp4 players, video games console, digital cameras, dvd players (Etc) at cheap & affordable prices.
For more information regarding product and purchasing process send your enquiry to:

Sale:Samsung UN55C8000 55″ 3D LCD TV/Sony Bravia 40''Full HD Ready Widescreen LCD TV

Contact Name : Patrick Eric
Email Us At :[protected]@hotmail.com
Email Us At :[protected]@gmail.com
Skyp Chat:saleslink9002
Contact phone number:[protected]


Samsung UN55C8000 55″ 3D LCD TV Direct LED – ATSC – HDTV 1080p – 16:9 – 1920 x 1080 – 1080p – Dolby Digital, DTS, Surround
DESCRIPTION:
55″ class (54.6″ measured diagonally) backlit LED LCD display / Full HD 1920 x 1080p resolution, 240Hz Clear Motion technology with a Full HD 1080p , Widescreen 16:9, 3D-ready / Skype compatible / 240Hz Clear Motion rate / [protected]@TV, 4 rear HDMI v1.3 in
Manufacturer: Samsung
SKU: Samsung UN55C8000 ***999AOM999***
Color: Gray
Color Class: Grey
Display Technology: LCD
TV Resolution: 1080i / 720p / 1080p / 768p
Aspect Ratio: 16:9
TV Screen Size (inches): 55
TV Screen Size Range: 50″ – 59″
TV Features: Picture-in-Picture
TV Refresh Rate (Hz): 240
Environmental Certification: Energy Star
Product Model: UN55C8000

Sony Bravia
Sony Bravia 40''Full HD Ready Widescreen LCD TV
Built in Digital Freeview
Full HD 1080p
BBE Bravia Engine
BRAVIA Theatre Sync
Photo TV HD
Live Colour Creation
S Force Front Surround
24p True Cinema
Auto Digital turning/start up/sorting
Auto Volume adjustment
3 x HDMI
2 x SCART
1 x Memory Card Slots
1 x Composite
1 x DVB Common
1 x Digital Audio
1 x Headphone
1 x PC input

Excellent Condition and Perfectly Working with remote control and Built in Digital Freeview

COMPANY FULL DETAILS.
Contact Name : Patrick Eric
Email Us At :[protected]@hotmail.com
Email Us At :[protected]@gmail.com
Skyp Chat:saleslink9002
Contact phone number:[protected]

Yours Sincerely
Thanks

This is to notift all my frnds abt the worst service of Sony Ericsson I purchased Sony neo v and within few days I have to get it board changed after waiting for more than 15 days new board was installed and on very next day there was again a problem as my phone could not get clear sound in my handfree Sony authorized service person told me that he would have to change board again and now I will have to wait for 15 days more.This is really the worst service from Sony even after being one of the best brand it is not delivering right service .This is the worst service from Sony Ericsson.I would like Sony to take firm step else it would loose its acceptance today it's with me tomorrow it can be with u.

I called up sony call center for servicing of my Sony Wega television as it was not working properly.Engineer attended to my TV and said that one part had to be replaced and communicated the charge for that part,we agreed to it as he said it will work properly after that.Within 24 hours of replacement of that part my TV stopped working completely.I called them again,engineer said that now some other part is not working which has to be replaced with extra charge.After lodging my complaint on call center i got a call that we cannot repair your TV as that part is only not available with SONY INDIA.I am stuck up as my TV is completely out of order and also i am not getting any price for exchanging my television.I feel now that these people are not at all intersted in serving or satisfying customer needs.They just want to make money without repairing customer's products.I want my money back as you have spoilt my such valuable product.They just dont take care of their brand name.I feel they are dacoits.Pathetic customer service.Please shut shops.

I had purchased Music system, make Sony model number HCD-GNZ 888D .Somewhere in 2009, initially it worked well after warranty period it started giving problem, as we stay in remote location i sent it for repair to the Sony service center Raipur i was charged around Rs 1700.Again after few days the system started giving problem such as cassette player not operating and automatically system going on standby mode and suddenly one morning power...

Dear Sir
I had purchased two rechargeable batteries and a charger for my Digital Camera. I purchased them from exclusive Sony Center In Surat.
The store is located opposite to Big Bazaar, Dumas Road. The store persons charged me Rs. 50 extra for batteries and Rs. 100 extra for the charger.The same product is available on the Flipkart.com at lower prices. May be Rs. 150/- is not a big amount. But i feel that people go to exclusive stores, so that they can get the best rated price of the product. But these people are robbing the customers openly and no one could do anything about it. So please there is a plea that products available in these stores should be checked for their genuine prices. Sony is a big company, these cheap kind of things doesn't suit to such companies.
Thank You.

sir,

I have got TATA DOCOMO prepaid connection no [protected] , I mistakenly I blocked the sim,
Now I need the PUK no please help me....