Sony India Complaints & Reviews

Hi ,
I bought a Sony LCD TV 2 years ago(KLV 32V550A). I had called up customer care reporting on a Defective HDMI port on Nov 2011. They sent a technician home from one of there Authorized Service Center(Vigneshwar Services,Koramangala,Bangalore) who came to the conclusion that Motherboard had to be replaced. I had told him to order the same an call me back regarding the status. But i never heard from him since.
Later i called in customer care and asked the status the tech had told me that the tech will come home and get the motherboard replaced immediately. The same technician came and wanted to open the TV again and he seems to have forgotten about the first service call completely until i showed him the first job card. He then told me it will take some time to order the part. I gave a go ahead to order defective parts again. Unfortunately that also did not happen. For around six month no one called and i was not able to follow up.
A month ago i had called Sony customer care again and complained about the same,i had spoken to a tech as well as a manager who confirmed that they will get my motherboard replaced asap.This time another technician from the same authorized service center(Vigneshwar Services,Koramangala,Bangalore called me that he wanted a receipt of the purchase though the warranty had expired and that did not make any sense as the warranty had expired and i knew had to pay for the service and i was ready to bear the cost. When i told him that i don't have the receipt he has denied service to me.
Sony being one of MNC i regret to say their service is really bad and this not the way they are expected to treat the consumer. That is why i am lodging this complain hoping that my concerns will be addressed .

I had some problem with my TV. I took the help of JUST DIAL service to find one TV repair service center. The technician of this SONYAMC ELECTRONICS told me that there is a faulty IC and needs to be changed and he said as he is from SONY company, he has the original IC with me which will last long. He also gave me a receipt with 6 months guarantee for the changed parts, but within a week the same problem started again and since then I am requesting them to come and get it fixed but they are not sending their technicians giving some or other excuses. The girls who answers the call are very rude. They keep on disconnecting the calls. Its almost 3 weeks now, they are not repairing the TV.

So never ever appoint such cheater service provider to get the work done.

Below is the address of this CHEATING AND FRAUDULENT SERVICE PROVIDER
SONYAMC ELECTRONICS
Rohini Colony, Vayupuri, Near Sainikpuri,
Secundrabad

Dear sir
16 days gone not a single call come to me from SONY INDIA only they believe to sell product hook or by crook we mail 10 mail to company [protected]@ap.sony.com & [protected]@ap.sony.com but not proper response . either they have not proper set up or not willing to entertain costomer. So we request the all user of this forum never buy Sony Laptops
we again want to request to RELINCE DIGITAL do not sale such company product. We communicate all known & relatves Not Purchase Sony Product
we puzzeled. they sale chinese items so castly in INDIA to tag own names
my problems not resolve
Thanking you
MK Tripathi
[protected]
[protected]

ORDER PLACED ON CROMA ONLINE:Invoice Number SLE0015798

I had been sold the defective product (technical defects - mic, speaker and camera button were not functioning properly) on 13th July 2012 which was replaced after several deliberations on 28th July 2012 which had to be picked by me from your store due to non shipment on time.

The replaced product is also defective ( loose backcover).I went to store on 29th July 2012 as well as had a talk with customer support but nobody is ready to replace my product.This behavior shows that CROMA is hardly bothered about their name and reputation and once they have sold a product be it defective they are least ready to take responsibility of the same.

This is the case of duping the customer from their online site by selling defective products.

Manavendra Manna

Sir, I have have purchased 42 inc sony bravia lcd on[protected] I have a complaint that the sound for the same goes off frequently, May I please request you to kindly rectify the fault immediately.

Thanking you,
Yours faithfully.

Surendra Murudkar
Cell No [protected]/[protected]

Hi,
I purchased Sony Xperia Sola on June 24, 2012 in Univercell, brookefields, Coimbatore. IMEI Number: [protected].
After 2 days of purchase, the phone touch screen stopped working.
When I went to the sony ericsson certified service center in T Nagar and asked for the solution, they did not respond well and when I asked for replacement or DOA, they said it would take 10 days and also said DOA is not at all possible.
Finally, I gave my phone for replacement to Sony Service center(Mobile care, Tambaram) on July 19, 2012.
Then I got my phone replaced on July 26,2012. New IMEI Number is [protected].

Today(29.07.2012), my phone stopped working again. The problem is very severe as I was not able to even switch on the phone. It doesn't even respond after multiple tries.
Now I am frustrated, so please take back my phone and hand over at-least the mobile charge. I don't even require convenience charge, please payback my mobile cost. That is enough for me.
Please respond.

Regards,
Ashok.

i have got the model no KDL-40EX720IN5 purchased on 02.10.2012
with invoice value of Rs 79900.00 with one year warranty
t.v.suddenly failed and only indicator light is blinking.I connected to company's service center.
They informed that there is mother board spare failure.I have requested to REPLACE THE T.V.
This is brand T.V WHICH INCLUDE LED ,HD,3D FACILITY.
Company stated that ITS NOT OUR POLICY TO REPLACE T.V.even in warrenty period.
dealer name SONY CENTER vadodara (Akota)
BUYER NAME MUKUL MEHTA
INVOICE NO AB-1967
MY MOBILE NO [protected]
E MAIL ID [protected]@rediffmail.com

Hi,
TO the Complaints department,

SIR,
I have purchased a SONY ERICSSON mobile handset named WT13i on 30th June 2012 from UNVERCELL store.(IMEI NO. [protected])From there onwards on 12th July 2012 i raised a 1st complaint in SONY service center on 12th JULY 2012 that my mobiles touch screen is not working properly and on 14th JULY i recieved my mobile containing that my touch screen is not working and it takes 6 days time to change the touch screen and there after i handover my mobile to UNIVERCELL MANAGER and he raised a complaint on 14th JULY 2012 in ACCEL CARE CENTER, Micro pheripherals No:32, 1st floor, ABOVE CANARA BANK, OPP. ORIENTAL BANK OF COMMERCE, SAROJINI DEVI ROAD, SECUNDRABAD and UNIVERCELL MANAGER gave me my mobile on 21st JULY 2012 saying that my mobile acessories are changed but truth is that those people dint change any acessories just they upgraded the software.(so i have 1 question that is it tooks 8 days to upgrade the software) those people gave my the false information(this information i came to know by UNIVERCELL MANAGER ON 26th JULY 2012) and there after on 25th JULY 2012 i again faced the problems like touch screen,hang,low volume,black dots on screen, and then i raised a 3rd complaint on 26th JULY 2012 in ACCEL CARE CENTER, Micro pheripherals No:32, 1st floor, ABOVE CANARA BANK, OPP. ORIENTAL BANK OF COMMERCE, SAROJINI DEVI ROAD, SECUNDRABAD that iam facing the same problems in my mobile and handed over my mobile to them and on 27th JULY 2012 i visited there and those people gave statement that your mobile is okay but i showed the problem live which iam facing but those people saying that its takes 2 or 3 seconds to type a each word and they even put my sim card in mobile for more than half an hour and kept it on observation and they r giving me senseless feedback, now they are saying that it takes more 5 days to solve my problems and iam nt getting the proper feed back and i am not sure that whether those people going to change the acessories or just repair it because earlier they gave me fake information through UNIVERCELL MANAGER. So i request u to solve my problem and kindly replace my mobile and its hardly i used my mobile for 15 days from the date purchasing and rest it was in service center and from date puchasing i have raised a complaint 3 times with in a month....SO PLEASE solve my problem.................... and please contact me on my number [protected]

(VINAY SHARMA)

I ABHISHEK PASARI . I HAVE PURCHASED A SONY VIAO LAPTOP SVE15113EN ON 8 OF JULY 2012 AND AFTER 1 WEEK LATER I AM FACING THE PROBLEM REGARDING MY BATTERY OF MY LAPTOP. MY LAPTOP IS ONLY WORKING WITH THE CHARGER. AND WHEN I DISCONNECT THE CHARGER I WONT BE ABLE TO USE MY LAPTOP. THE I TAKEN MY LAPTOP TO THE SHOP FROM WHERE I BOUGHT IT AND THE TECHNICIAN OVER THERE CHECKED MY LAPTOP AND TOLD ME THAT SIR YOU HAVE AN HARDWARE ISSUE REGARDING YOUR BATTER YOUR BATTERY IS NOT WORKING AND YOU HAVE TO CONTACT THE SONY DIRECTLY. SO I HAVE GIVEN A CALL ON THE SONY CUSTOMER CARE REGARDING THIS PROBLEM THAT I NEED TO REPLACE MY LAPTOP. SO THEY TOLD ME TO SEND A MAIL ON SONY CARE INDIA AND ITS BEEN 2 DAYS THAT I HAVE SENDED THE MAIL BUT I DIDN,T GET ANY REPLY FROM SONY


SO I WANT YOU PEOPLE TO HELP ME OUT BECAUSE I M FACING A LOT OF PROBLEM DUE TO MY LAPTOP BECAUSE ITS A BUSINESS LAPTOP.....
IF YOU WANT TO CALL ME YOU CAN GIVE ME A CALL ON [protected]

Dear sir,

I have purchased the Sony Xperia Arc S mobile for Rs. 25,000/- including vat 5% on[protected] at Sai Balaji Enterprises, Visakhapatnam, Andhra Pradesh vide Invoice no.2789. After using the unit for three days, the display of the mobile is not working. I have contacted the dealer where I have purchsed to replace the unit. He did not agreed for replacement and suggested to go for the repair under warranty. Then I have contacted the service center i.e. M/s. Accel Care Center, # 10-50-60/3, Above "The Pit Shop", adjacent to Ragavendra Swamy Temple, Ram Nagar, Visakhapatnam - 530020 and submitted the unit for repair on[protected] vide work order number: SE[protected]. I have the received the call from the service center that the unit was repaired and ready to deliver. I have contacted the service center to receive the unit on[protected]. The service technician has informed that the main board was replaced to resolve the issue. While checking the unit in the premises of the service center and infront of the service technician, the same issue repeated with in minutes. The service technician has checked and informed me to submit the unit for 2nd time repair. I have handed over the unit to the service center on same day i.e.[protected] vide work order number: SE[protected]. After that, I have visited service center on[protected] regarding the satus of the repair and they informed that the part which was ordered is coming and will get back to me when the repair was completed. On[protected] morning, I have received the call from the service center that the part was delivered on[protected] evening and the unit was repaired and kept under observation for one day and suggested to come and collect the unit by the evening of[protected]. I have gone to the service center on[protected] aftenoon to collect the unit. While checking the unit, the same issue arised again. After seeing all this, I understand that the unit is having some manufacture defect. Hence, I have informed the service center manager to replace the handset with new one by which the issue will be resolved permenantly for me. They did not agree and informed to contact the customer care for replacement. I have contacted the customer care several times vide ticket no. 9338576 and lodged a complaint for replacement of the unit on[protected]. The complaint number is SES[protected]. As of now the issue was not resolved and the handset was not handed over to me from[protected] onwards.

Hence, I request you to take the necessary action to resolve the issue permanently by replacing the unit with new one.


Warm Regards,

Srinivas. Thelu
Cell: [protected]

I purchased a sony viao laptop { whose model no:VPCEH38FN/W IN5 }

ON 2/07/2012 from

"VALUE PLUS RETAIL PVT. LTD 7/190 NAGESHWER TOWER ,SWAROOP NAGAR,

KANPUR.

I have problem in touch pad i submitted laptop on 9/07/2012 to

S S SERVICE (SONY AUTHORISED SERVICE CENTRE)

96/2 STAR PRESS BUILDING,

CUNNIGANJ CROSSING CO.GANJ KANPUR UTTER PRADESH-208001


centre they are saying that your laptop will replace within 1 week but there is no
response from service centre

they are always saying that your laptop will replace in two days but after 15 days they don't dive any confirmation of laptop

so please take strict action on them solve my problem


ANUJ RAHI

I purchased sony vaio E series laptop one year back and just after the completion of 1 year warranty period ( exactly speaking after10 days after warranty) hard disk got crashed. And I have to replace the hard disk and for that I spent over 6000 inr and the most funny thing is that even though after warranty period we are obliged to obey company's rules that supPose 320 gb hdd had to be replaced we had to replace with 500 gb , even if its actually necessary or not for the customer, anyway I am going with 500 gb. So I humbly request all VAIO users to go for extended warranty i[censored] had not done it so far, otherwise u may get screwed.

AKHIL.G.S
Asst.Manager
HLL LIFECARE LTD.

Hi,
I'm extremely disappointed at Sony, I purchases Sony 26 inch LED model number EX55 on 14/7/12 from Vijay Sales Preet Vihar
This was installed on 17/7/12 at 10:15 PM through engineer gaurav that time he also confirmed me sound of TV is very low , which sound out put on between 25 to 30 actually come on 100 (max)
He said “he will send a service engineer next day” somehow nobody turned up than I made a complaint on service center
Engineer visit my home today and he said “ your TV is ok but as u requested you again send this report to service center once report will come I’ll let u know”
What is this???
If I knew that I would have so much trouble trying to get rid of this TV, I would never have purchased this set
If I knew that I would have so much trouble trying to get rid of this TV, I would never have purchased this set
Shame on Sony
Regards,
Vijay Arora
[protected]

Dear Sir,
Refer Purchase id no. 8821103 & order id no. 17587057, order dt. 02.05.12 on NDTV shopping/ infibeam.com for supply of a Sony Ericsson Xperia Neo mobile placed by my son from U.S.A. for delivery at my house at Bhubaneswar.
I have written a complaint on 18.05.12 for short supply items as listed in my E Mail as below. I have given also no. of reminders. But already 2 months is already passed & they reply the same we are sorting out & will take some time.
( Short supply items)Friday, 18 May, 2012 9:33 AM
My Email sent on 18.05.12:-

From: "shyam patnaik" <[protected]@yahoo.co.in>Add sender to ContactsTo: [protected]@infibeam.comCc: "sujit Patnaik" <sujit.[protected]@gmail.com>Message contains attachments1 File (28KB)Bill of Sony Ericsson mobile.pdfDear Sir,

Pl. refer to supply of a new Sony Ericsson mobile against the above refered order, a scan copy of which is attached herewith.
The box was received by me in sealed condition by first flight docket no. D48694655. After opening the box, I found the following items are not there inside the box, where on the box sticker, these items are appearing.

1. Memory stick-2GB.
2. S.D. Card.
3.USB Cable.
4.User Guide Book let

Pl. organise to send the above on top most priority.
Regards,
Tamal Beborta.
Mob. no.[protected]
[protected]
My adress:-

Plot No.49,Trishna Mansion,
Flat no. D-2,
Satyanagar, Bhubaneswar.
751007.

der sir,
i want to tell you that my cell phone model no mt 11 i emi no [protected] has got problem and service centre people are saying that your display is brocken and it is under warranty and my cell automaticaaly switched of when i was using i had taken it to service centre they only opened it and brocked it now they are saying me to pay 4500rs for new display so please help me wat i should do its there mistake so please cntact me as soon as possible...........
thankuuu me shivam monga from india, punjab, Bathinda .... please cntact the service centre as fast as possible

my cell no--[protected]
service centre- vintage communication ajit road st no 15,BATHINDA
[protected]@yahoo.com

Hi,

MY Sony Xperia is just 8 and a half months old. Suddenly it got switched off suddenly so given to Sony Authorised Serive Centre ( AMBE ELECTRONICS ) at Atta Market, Sector 18 Noida on 22 June,2012. I was given a Work Order no-SE312ECA10830.

I was suppose to get delivery on 28June2012.

But, I have not yet received my Mobile repaired. Everytime I called them they tell us to check the next day or Contact their Call Centre at[protected]. When we call them they give us another Ref Number[protected]. But with that Reference number whenever we called them, they tell us to check with the Service centre & they tell us to contact CAll centre.

Thus days are rolling by & Result yet.
THis is utter nonsense & there is no specific contact person or number to talk.

Can You please help us in geting my mobile repaired Back to us.
IT IS STILL UNDER WARRANTY PERIOD as it just 9 months old.

Regards
ShashiDhar Pal.

I had purchased C905 model (IMEI No. [protected]) in 2010 end from spice network (rs. 13,500). After 3 months of working the hardware of the same tore off & audio, earspearker problem occured in that. The cell was under warranty & submit the same to sony service centre at sector-14, gurgaon. It's date is 18thfeb'2011 & work order no. Se311utt10087. After that despite of repeated reminders & personal follow up (even sending mails to sony customer care & head of service) I was not able to recover my cell phone.

I want to place a penalty on sony on account of poor service & customer harrasment. I have original repeipt of purchase, original work order receipt & mails communication with sony as an evidence.

I Want to replace this product, because its 1 key of keyboard is loose, n i buy it before 2 days n dis happens.

HELLO SIR,
GOOD MORNING I AM ANURUDDH SRIVASTAVA FROM HONG KONG,I HAD BUY ONE LAPTOP FROM HONG KONG ON 18 JAN-2012 TO USE IN INDIA, THE IT IS NOT WORKING PROPERLY THE MODEL NO AMD DUEL-CORE E-450 APU ASNYVPCYB36KGGN [protected] AND ITS HARD DISK IS HAVING THE PROBLEM ITS IS STILL IN WARRANTI PERIOD I THINK TO PLEASE HELP ME TO TAKE CARE OF MY PRODUCT AND LET ME KNOW WHAT CAN BE DONE FOR THAT,PLZ DO IT AS NEED AS POSSIBLE FOR THAT THE BILL I AM HAVING IN HONG KONG

PLZ HELP ME FOR THAT

Hello Sir,

Myself Prasanth P here... I bought a Sony Ericsson Neo V from Rediff shopping on April 9 for Rs 15590. Withing 15 days it

got damaged. When I contacted Sony Ericsson Authorized Service center, they said its not under their warranty you have to

contact rediff. I contacted them back. they asked me to send it back through ARAMEX... them took around 12 days to come and

pick the product from me and I got the same product without even repairing without even replacing. hope you can understand

my feeling...

I contacted them again and asked me to send it back again.. And I send it back again and yesterday I recieved the pack

without even repairing without even replacing... TOTALY FEDUP.... i tuk the piece to authoriezed service center to check

the issue.... I got the report from them that... its a hardware issue and for repairing it will cost around 70-80 % of the

product...

Could you please make arrangement to get a fresh piece of the same mobile or money back because they have proved twice that they cant repair the mobile hand set.

Please consider this with high priority... beacuse all this process took around 3 months.

I am attaching the copy of the details provided by authorized sony ericsson service center


Thank you
Prasanth P
Ph: [protected]
Order No: 7039185
From : Rediff shopping