Sony India Complaints & Reviews

I have purchased a laptop of Sony (Model no VPCSB38GG/B) from focus computers cochin,Kerala. Configuration of the system is good but the performance is poor. Processing is slow when multitasking(just 2 activities) is performed. Also the windows experience index shows a rating of 4.3. E. Also, sometimes blue screen is displayed while doing copying activity. Due to these reasons i had taken the machine to sony authorised service center. They had done even low level formatting of the hard disk but even then the system is not performing. But the sony officials are not accepting that there is a performance issue with the system.
I don't want a system which is rich in configuration but has a hardware issue with respect to performance. I have asked them to replace the system, but they are not willing to. Please provide a solution for the same.

Regards
Niyas Ismail
[protected]

Sept 24th 2009 12:32 PM - Submitted my SE mobile Handset W580i with Display Problem under Non Warranty class, at Pioneer Technology Services, Raipur ( Authorized Sony Ericsson Service Center )
Job Card No SE[protected], Charge of repairing 1600/-, Time 15days.
After 15 days - Set has some more problems need 15 days more , Charges also increased as 3500/- and was been agreed by me.
After 15 days - Spare parts of my Handset has been sold with my permission as according to Technician Authorized SE Service Center, Finally requested me to grant one month more time yo rearrange my Hand Set.
DEC 2009 - Pioneer Technology Services, Raipur ( Authorized Sony Ericsson Service Center ) found locked with a notice that the center is been shifted to Tara Computers, Raipur.
Jan 2010 - as according to Tara Computers, Raipur - Pioneer Technology Services, Raipur has yet not made any handover to us and they are defaulters thus we are sorry to help you.
Sony Ericsson Customer Care Status - On OCT 27th2009 hand set has been repaired and been delivered.

Installation for my new Sony Bravia EX 41 42" TV.
I called up Sony India on 28.04.12 at around 11:30am. The call was attended by an by the name of Ritu Priya. I told her that I would request some Sony technician to help install my new TV. I have not purchased the TV from India, but I DO HAVE ALL DOCUMENTS ALONG WITH THE INTERNATIONAL WARRANTY FOR THE TV. Hence I said I am willing to pay the installation charges and all other applicable charges for the same. Ms. Ritu Priya bluntly refused and said that Sony India will not install the the TV as it was not purchased from India. I asked her to transfer the call to her supervisor who could understand what I was trying to say. Ms.Ritu Priya said as it was a Sunday there was no supervisor/manger on the floor hence the call could not be transferred. I am immensely irked by the girls attitude and non-willingness to help. I wrote to Sony India the same day, narrating the incidence, but in vain. Till now I have not received any reply.
This is the last thing I would expect from a company of Sony's repute. Can anyone please help.

i purchased my sony cyber shot camera bt its lens dint work after few months so i hav given for repairement to Patna based sevice centre. unfortunately cervie centre made job sheet paper telling its out of warranty even we showed our warrranty card, invoice. They hav charged full money saying out of warranty and took labour chrage and lens charge..... i hav compalined main sony centre delhi branch..bt i dint get reply from them ......
in simple line i m cheated by sony comapany itslef..not by service centre otherwise they must hav to look into my case.....wen i will be reaching india..i wil file case against them in consumer court........bt i wanna aware all the public throgh this forum.....
PLZ PLZ DONT BELIEVE SONY..... JUST BELIVE OTHER BRAND OR JUST TAKE ELECTRONIC GOODS FROM RELIEABLE PERSON.....

Lakshman Pandit/Sanjit
MODEL NO DSC-WX7/S E32

My Sony Ericsson Yari model mobile suddenly last few days not working properly, some of the buttons are not working and especially if i recieve a call by pressing recieving button, mobile got switched off, i am facing more problem. pls. respond. My Mobile number is [protected]

Dear sir,
I have brought a Sony micro vault USB flash drive(4GB) five months ago.It was with metal body as I thought.But
it was with a plastic body and it was not mentioned in the packet.After opening the seal,I saw that it was made of plastic.It is so brittle that it has broken now.It's worenty period is upto five years.It's model no is USM4GM/PC2 E 31300065 .
So I now want a solid body flash drive in exchange of that .

From -Sudip Modak
Contact No.[protected]
Email id [protected]@gmail.com

Dear sir /madam,

I have visited the Showroom of Sony India in Hoogly, Srirampore for purchasing a Micro Wave Oven. There was Sony sales personnel (Name Mr Biplab Banerjee) who was misbehaving with insulating languages me. Also pushing me to show other company Oven and also try to sell that oven.

Please take legal steps against this person. As well as put him away from Sony India company not only this company he must be through out and get lost against any other electronic sales personnel.

From,
R. Lakshmi Narayanan,
13A, First floor, MIG Complex,
Pocket-4, Mayur Vihar Phase-3,
New Delih-110096,
India.

Phone :+91-[protected]
E-Mail:- [protected]@gmail.com

To,
Sony Erricson,
India.

Subject : Tracking of my Lost mobile IMEI no.: [protected]

Dear Sir,

Recently i have bought a moible on 12/02/2012. My mobile was stolen and thereafter it is not traceable.

I have some very sensitive information on my mobile. I want to track / trace.

The importance of the data stored on the mail and mobile banking and some important records and passwords in that mobile. The details of the mobile are as under :

- Make - Sony Erricson

- Model - Neo V

- IMEI No.[protected]

-Bill No -3657

-Purchased at

Neer Enterprises, GF-4, P-5, Ocean Plaza, Sector-18, Noida-201301, Tel.: +[protected], E-Mail:- [protected]@reiffmail.com

Herewith i have attached FIR copy and Purchased bill copy of my lost mobile.

Hence, you are requested to kindly cause for trace and recovery of the above said mobile phone.


Thanking you,

Yours sincerely,

(R. Lakshmi Narayanan)
[protected].

mera sony ka mobile w995i jo ki 20 month purana hai. jis ka slider flex kharb ho gaya hai. maine sony ke servise centar gorakhpur pe is ko repaier kara ne ke liye le gaya tha. wahan par mujhe bataya gaya ki ye model no. w995i company ne band kar diya hai is liye ye thik nahi ho sakta itna mahnga set agar thik nahi ho sakta to sony company ye mobile set kyo banati hai. jis se ki costumar ko problums aur wo thik na ho agar ho sake to mere is mobile set ko thik kara de. company ke sabhi service centars par jahan bhi slider flex ho use mangwa kar mere is set ko thik kara de
my name is shishir kumar jaiswal mobil no. [protected] call me....?

Please stop the program 'Kya hua tera vada' which comes on SONY Channel at 10 pm. This programs gives very negative feedback on in Married or Unmarried Couple. Thia show also can be related to some one's life. So request you to please stop it immediately.

Hope to see some serious action towards the same.

Regards,

Kamlesh Singh.

Hi,



I purchased a xperia x10 i , 1 year back. Just after an year, it got the mother board issue and somthing is burnt inside. I am stiill thinking what kind of board manufacturing Sony is doing. I feel like i wasted my 27,000 Rs on this mobile. It a waste product i have brought. And above all, pathetic customer care service.



I went for "Trident communications" 80 Feet Road,Koromangala,Bangalore. First of all the receptionist is rude and does not know how to speak to the customer. And the enigineer response was "Sir, i does not know what the problem is but minimum Rs. 3500/- you have to pay for servicing". I laughed, that when you do not know what the problem is, then how come giving a price quote to me. Anyway, i have submitted my mobile to them :-



Workorder No - SE12TR111208



They told that i will give you a call, but as usual, didnt called me. I called after 5 days, then they are telling "I sent to chennai, but i dont know the status". I am really frustated. Dont know what to do.



Mr. Anil Sethi, please help me. First of all, such a costly mobile should not be face manufacturing issue just after an year.. Now, it is not not in warranty (2 month back) and Trident guys are askning huge money for repairing.



Thanks in advance,

Madhukar Gunjan([protected])

Sony ericsson mobile (CK15i) under warranty, submitted at accel care center (SE[protected]), Vastrapur, Ahmedabad on 10 march..it is yet not done and after lots of phone calls they dont even give company's office contacts neither explain whats the problem and finally when will it be done. Very frustrating and annoying. I want either this issue to be resolved or want a replacement of my phone urgently.

On 10.03.2012I recived sony ericsson vivaz mobile phone handsetts & I paid rs 10300 my order no. is 3602454 but when I opened it was defective display was not working . I complained immediatly but it is no response resolved. so pls any buddy do not purchase any product in this company
bcoz it is totaly froud company...

hello sir I bought a Sony Ericsson w150i mobile on 24/07/2011 after a couple of months i started having regular problems i.e network ,camera, internet and almost all the applications i submited firstly on 7/10/2011 in service center (Mobile Care, Gandhi nagar) and they returnd me mobile saying that now its ok but the same problem occured again and agin and my phone almost evertime till now and till date i have submitted my mobile more than five times in service center and they every time gave back my phone giving surety of the solution ..but my mobile is having issues they had changed my mobile PCB more than three times but my problem is as it is and the behaviour of the customer care center is very bad they say that they dont have any responsibility for the surety of mobile solution they only have to submit the device rest up to compant and better to contact company .i have contacted the senior national level costumer care executives of the company for my solution but thers no solution for me ..they have replaced the PCB of the phone more than 3 three times and now also my mobile is in service center they are again returning me the mobile after repairing. every time they say that now there will b no problem but now i m very much frustrated with all this and the water is above head now .can u help me plzzz i have attached the details of the service center record dates and woork order in it..thanking U

Whenever someone calls me or I call someone, I am not able to hear anything. It works fine with loud speaker or the headset(microphone).
This is the second time this has happened with my phone. Last time when it happened, I had to go through a lot of hassle and get my phone to the service center(which was not easy to locate...), on top of that they kept it for around 20-25 days. I searched the internet and this seems like a common problem with this handset.
I used to be a great fan of Sony Ericsson(my previous two handsets were also from Sony). But I am disapponited to say they no more provide the quality products. I hope Sony Ericsson would take some quality measures to retain it's customer.

A very frustated user
[protected]

We have paid advance to Sony Dealer ( Kohinoor Tele Video, Dadar East) for purchase of Sony Handycam CJ260 basis the brochure as they had no display models on 30th March 2012. The product was suppose to be delivered on 31st March 2012. Since we had seen the model only on brochures, and post checking with friends, we realised that we should have purchased the higher version of Handycam with projector...PJ260.

On 31st March 2012 morning we informed Kohinoor tele video person that we want to upgrade to the higher model and can pay the difference amount immediately. Kohinoor person has called Sony person a number of times to get the upgrade done and Sony India just doesn't care to help out the customer for exchanging the model before delivery of product. The product is with Kohinoor in sealed conditon and I have not taken the delivery and yet Sony India is not ready to help ugrade the product.

Its nearly a week and even after a number of calls to their call center has been put on deaf ear.

Sony only talks about great product, great service only on their website but if you buy one, you are in for trouble,

sir,
(Sub: Complaining about lost of my laptop)
I G. Jogulu bought a SONY VAIO VPCEB 44EN/B LAPTOP on[protected] having S/N P[protected], SO[protected].
Recently on[protected] i lost my laptop at the early morning in between 04-06 am. I complained on phone regarding this on same day to sony india. They told me that they will send details about this issue to my mail id.
Till now i Didn't get any reply or mails. I complained in the nearest police station also. They are asking about your tracing details to trace out my laptop.
So please consider it as a personal issue and trace out the details and send to me.
thanking you
your faithfully
G. JOGULU
Mob:-+91-[protected]
Email: [protected]@gmail.com
[protected]@yahoo.com

Hi,

We purchased a Sony Ericson Xperia X10i Smartphone on 11th September 2009. The handset worked fine till 27th October 2011. on 27th October all of a sudden the handset started freezing and on 28th of October it started rebooting every 2 mins on it's own.

Because of the above issue I took the phone to the an authorised Sony Service Centre (Noesa Electronics Pvt. Ltd. - Gouribari). Post basic diagnosis of the phone the Service Centre REpresentative said that they need to check it further and I need to deposit the phone & they will inform me the next coarse of action & how much I need to pay to get it fixed over phone as it was out of warranty by then.

I never received a call from the Sony service centre. I visited the service centre on 3rd of December and post complaining I was asked to come back on 5th December. On 5th December I was informed that the cell phone cannot be fixed as the Motherboard of the Cell phone is damaged & I need to pay for the repair.

I agreed for paying for the phone to be fixed; however the SErvice Centre representative denied to repair it stating that it's not possible to repair the same as motherboard is damaged.

The concerns that I want to raise about my interaction with Sony are :

i) I never received a call from Sony Service Centre People even after a promise was made for the same and I had to chase it.

ii) I was informed that the phone is not in warranty so for any promlems I will hav eto bear the expenses. When I agreed to pay theya said that it cannot be repaired.

iii) I also visited the multiple Sony Service Centres i.e. of Gouribari & Rash Behari but no one ever tried to take the Ownership and fix it.

iv) If this kind of pathetic service is given to a customer who has purchased such a high value phone, then I really don't want to imagine to what level Sony's Customer service has been deteroited.

I am really dissapointed with the above instance and if Sony doesn't do anything about it. I am loosing my entire faith in Sony.

Regards,
Raj Jaiswal

I am using Soney Ericssion Xperia Arc-S. I purchased this from Mobile shop in Dwarka Sector-5 New Delhi.
1. This phone hangs quite often and stops functioning. I requested dealer, he suggested that this is a known issue and we need to boot the mobile every day.
2. Its battery requires recharge in every 12hrs.
3. Signals go even quite often while other phones were working with the same network.
I at the time when this phone was sold, dealer said that it is the fastest phone and battery remains for 2 days. Now he is not listening to any complaint and neither company service center is ready to help. Kindly advice.

Sony India held a contest at Facebook in which we had to get maximum likes to win a contest. I managed to get the maximum likes after working hard day and night and in the end sony people gave prize to someone who was not even in the top page of votes. THEY GAVE PRIZE TO THEIR OWN PERSON! THIS IS VERY UNFAIR! I NEED A REASON FOR ME NOT GETTING SELECTED BECAUSE I HAD THE MAXIMUM VOTES AND ALL MY VOTES WERE GENUINE. IF THEY WERE FAKE, I WANT A PROOF! THIS IS VERY VERY UNFAIR AND BAD!
I have attached an image showing that I had maximum votes @ 12 PM ( The time when the contest ended).