Sony India Complaints & Reviews

SONY INDIA PVT LTD/HANDY CAM — A SPOT ON THE LENS

To
Sony Service Centre
Sony India ltd
Dear Sir,
I have purchased a Handy Cam Model no DCRDVD708/C E37 Serial no 2931727 from New Radio house, Bongaigaon on 21.04.2007.
At time of purchase a spot was noticed in the lance of the Camp; the Service agent of your co stated that it will not affect on the photograph.
We went for a long outing and had taken lot of photograph. When I uploaded the same in the computer, we could find spot on every photograph.
For changing the lance, I deposited the Cam along with a Service Coupon to our local Sony dealer M/S New Radio house, Bongaigaon on 31.07.2007 against their complain no 003.
Your Service representative took the same and handed over to Gauhati, Tech Shop, Rajgarh, Main Road, opposite A V Complex, Gauhati 781003.
In spite of repeated telephonic request, visit to your local dealer and request to your Local Service Agent we have not received back the Handy Cam till date.
In view of above you are requested to instruct your Service personnel to arrange for return us the Handy Cam after repacing the lance or else replace with a new one.
Your prompt action will be highly appreciated.
Thanking you,

M C Baidya

Dear Sir,

Regret the inconvenience caused. We will surely check upon your concerns. Please share your complaint no. with us here, we will need this detail to assist you further. You can also report this incident at our official toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Dear Madam,

Regret the inconvenience caused. We will surely check upon your concerns. Please share your complaint no. with us here, we will need this detail to assist you further. You can also report this incident at our official toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

dear sir the e mail has been sent to above mentioned email address . kindly look into it and how the things can be sorted out.

Dear Sir,

We suggest you get in touch with our service center again for assistance. They will check upon your laptop again and take the necessary corrective action. In the meanwhile, we will trace the status of your concern separately as well. Please share your complaint no., contact no. and emial ID with us here.

Regards,
Sony India

it is harasment to costomers.

Dear Sir,

Regret the inconvenience caused. Please share the name and address details of the said service center. Also share your complaint no. with us here. You may also report this incident to our official toll—free helpline at[protected] or mail at sonyindia.[protected]@ap.sony.com

Regards,
Sony India

Lenovo/laptop — HARD DISC GOT CRASHED

I had pruchased a lenovo laptop Model 3000 Y410 T5750W41024160PW1b77579RQ, No 59014744 , Serial No EB08950353 ,in August,08 . On 16th JAN,10 i.e within 16 months of purchase - ONE FINE MORNING after working on the laptop for 10 minutes, it failed to take any command and BLACK SCREEN appeared and my laptop got hanged. Called lenovo center and then it was send to Guwahati Lenevo Centre at Ulubari .Today I got back my laptop with replacement charge of Rs 2900/- for harddisc. Alas, I LOST ALL MY PRECIOUS MEMORIES, IMPORTATNT DATAS - I WONDER WITH THE QUALITY OF LENOVO LAPTOP.- IT IS NOT AT ALL RELIABLE.

As a valued cutomer please tell me how I can get back my LOST DATA/ INFORMATION - THE ORIGINAL HARD DISC I COLLECTED BACK FROM YOUR SERVICE CENTRE , GUWAHATI.

ALSO PL WAIVE OFF REPLACEMENT CHARGE OF HARD DISC I.E RS 2900.I
Regards,
K.B.CHAKRABORTY.
CHIEF MATERIALS MANAGER
INDIAN OIL CORPORATION LTD ( ASSAM OIL DIVISION)
P.O DIGBOI- 786 171
ASSAM
MOBILE : [protected]

SURPRISINGLY LENVO NOT YET BOTHERED TO RESPOND TO MY GRIEVANCE.

Dear Sir,

Regret the inconvenience caused. Have you visited our service centre? Have your consulted VAIO experts at service centre for assistance? They will inspect your set and suggest the appropriate measures required.

Further, you can also report this incident at our official toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

hi Rajarajan, what you did with your laptop then??? are you using it with another new hard drive yet, one of my friend also faced same problem with hard drive crash all of a sudden while he was playing some game. please lemme know the position of your laptop as i think its useless to put another hard drive in it and use it further, who knows if it will again crash... please email me if you have time, i appreciate!!! at [protected]@gmail.com

Both of You are Right.(Customers ONLY) - - My Netbook was Under Warranty Period. (See Affected Model LINK) - sony (down)
Eventhough I faced same problem OF "OS NOT FOUND " & BSOD (BLUE SCREEN OF DEATH)
I also visited the SONY SERVICE CENTRE where Those INEFFICIENT People told me it that it WAS SOFTWARE PROBLEM.

BUT SONY PPL did not tell me Actual Cause of both the problem. (No Assurance that problem will be solved.) ??

BUT with the help O[censored]K EXPERTS (COMPUTER GRADUATES FROM UK),

I came to Know that there is NO HDD Detected .(It was HARWARE PROBLEM).Sony is CHEATING its Customers

Further SEE THIS AFFECTED MODEL WEBSITE on SONY ASIA: (LINK)
http://www.sony-asia.com/support/resources/en_AP/usefulinfo/HTB_issue/Affected_M...⇄

Dont go to SONY service centre, since they wont Provide you any HELP

SONY ASIA AFFECTED MODEL WEBSITE:
http://www.sony-asia.com/support/resources/en_AP/usefulinfo/HTB_issue/Affected_M...⇄

----20 JANUARY UPDATES --AFFECTED MODEL(on Asia Website of SONY)

Link Proves sony provides Affected Models

Sony India — POOR SERVICE COSTLY PARTS

I would request you not to buy a sony product ever as they have the worst service costly parts and design defects. I had bought a very expensive sony TV . They have changed the part thrice charged more than 17 thousand rupees and it goes burst after every six months .

POOR SERVICE COSTLY PARTS.

i agree with u. i am also experience the same problem. their customer service is very poor. sony is selling cheap chinese goods in india.

Dear Sir,

Regret the inconvenience caused. Our service team is already in touch with your for the said concerns. For further communication on this issue, please call us at our direct official toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Sony India replied to my direct complaint email as:
RE:'SonyIndia=[protected]'General Info - Sailen Kakati May 14,
Dear Mr. Kakati, Greetings from Sony India! We thank you for patronizing Sony products. As per the technical report received from the service centre, since the LCD panel of your set has been found damaged due to external clause, rectification of the set is chargeable. Accordingly, the service centre has charged for the spare as well as service charge. Also, we would like to mention here that there is no protection glass, it is imbibed with the LCD panel & accordingly the estimate for the panel has been given to you. We assure you that since you have already paid the service charge, you need to pay the service charge again for rectification of the set for this time. Also, the LCD panel will have 12 months warranty from the date of delivery of the rectified set to you. For any further assistance, please feel free to contact you. Assuring you of our best services & support always.
Warm Regards, For Sony India Pvt Ltd
Soma Bose, Regional Customer Care Incharge-East, Kolkata.

My reply was as follows which was never answered
Dear Sir/Madam,
Thanks for your response. But my concerns are not adressed yet. I was made to pay labour charge on two occassions. First I paid Rs. 662 at M/s Tech Shop, Guwahati-3 where I just collected the estimate on[protected]no servicing was done). Then I paid Rs 674 at M/s C.P. Enterprise when I submitted the tv for repair on[protected] and took the delivery on[protected]. Please check the vouchers thoroughly.

Secondly, yes, there is no protection glass in the lcd tv. Actually there is a a very thin lcd screen which is fitted to the bulky lcd panel assembly. And it is possible to detach and replace the lcd screen from the panel assemly. In my case, since only the lcd screen is cracked, there was no point changing the whole assembly, which was perfectly working. Had only the faulty lcd screen was replaced, the cost of repairing would have been much less. So I understand, as the monopoly player with respect to Sony product servicing, by not supplying what is exactly required for servicing, Sony India has indulged in an activity which is against the interest of the consumer. Instead Sony India is compelling customers to pay for parts which are not required which is not fair.

Hence I request you to take necessary steps to resolve my grievances at the earlist.

The last communication from my side was on 15th May. Then I filed a complaint through Consumerdaddy.com on[protected]Complaint No. 10857). Sony India chosen to ignore this complaint also and as a result, consumerdaddy.com put the status of the complaint to unresolved status and downgraded the consumer satisfaction level by 10%.

You are a non technical person and that is why arguing on this issue. The LCD panel comes as a whole unit and that is a standard practice for all manufacturers because only the thin LCD glass without back-light frame cannot be safely transported and installed. The cost of this LCD glass is about 80% of the total assembly of LCD panel.

I want to know this from Sony India only. Let them give the exact break-up of the cost of the LCD Screen and the Back Light Frame. If orangzeb.uop is to be believed, I was made to pay Rs. 2000 unnecessarily extra by Sony India just for the Back Light Frame, which was meant only for facilitating safe transportation of the fragile LCD Screen! Is this not a glaring example o[censored]nfair and monopolistic trade practices adopted by the TV manufacturers including Sony India in the name of technical reason? Is it a mere coincidence that the member oranzeb joined the forum; the same day written the post favouring the Company and negating the complainant as non technical person? Though being an engineer by profession myself, I believe the point of technical/non technical should not be raised when a consumer raises his/her concern in respect to an injustice meted out to him/her.
With respect to the second issue, i.e. Sony India's Service Centre M/s Tech Shop charged me the full labour charge just for giving the estimate for repair, by not saying a single word in this matter, Sony India simply adding fuel to the rampant corrupt practices in its Service Centres.

I agree with skakati. It seems orangzeb. uop, who is a self styled 'technical' person, is either directly related to Sony India or any other company dealing with TV manufacuring who are cheating the poor consumer by charging for parts not required for the repairing. After getting the information that the back panel cost is 20% of the total LCD Panel cost, it is clear that Sony India had charged around 2K bucks extra from the consumer for the sack of safe transportation of the LCD Screen, which is most unfair. If the company concerned has any different view, they should contradict this with exact data. Further I protest the idea of orangzeb of terming a consumer technical/non technical when he/she raises concern in respect to an injustice meted out to him/her.
Again the act act by Sony India's Service Centre M/s Tech Shop for charging full labour charge for just for giving the estimate for repair is a blatant violation of consumer rights, and a finger of accusation can be raised towards Sony India for not taking any stern action against the service centre, which in other words simply adding fuel to the rampant corrupt practices in Sony Service Centres.

I am grateful to bboruah for the kind words of support to my complaint. But I think, the first comment, which might be a result of typographical mistake on part of bboruah, may create some confusion that it is me only who had written this comment in the name of bboruah. I would like to clarify that, I skakati, is no way responsible for any comment by any member on my complaint against Sony India.

I regret the typographical mistake in my first comment. However I strongly stand by skakati's side as I myself is also a victim of big company's unfair trade practices on many earlier occasions.

From the the words of the 'technical person' oranzeb.uop, who is most likely an industry insider, my conviction that I was made to pay an excess amount which is not less than Rs 2000/- was vindicated.
The first time when I went to M/s Tech Shop, the lead person of the ASC brazenly declared the three guidelines followed by the ASC (Authorised Sony Centre) to me. First, though they would charge the full estimated cost of Rs.10, 382/-, the replaced LCD panel would not be a brand new one, i.e. it would be a repaired piece! Second, the replaced Panel would not carry any warrantee, only one months' labour warranee would be provided. Last but not the least, the ASC would retain the faulty LCD Panel. This amply makes clear the rot in the Sony Service Centre. This way, Sony India collects the intact parts from the customer (the Back Light Panel in my case), refurbish/refit the same and sell it at the price of new!

Sir/Madam

I purchase a Sony Bravia TV set from e-zone Senapati Bapat Road Pune.
I received the delivery on 27th Nov 2013, your technical support & installation was supposed to be available on 28th Nov 2013.
My Service Registration ID is 16853810 it is assigned to Telecare; ADC - Pune .
But it is not installed yet, waiting, want to know why so much delay & when it will be installed?

Milind Patil

With reference to the above subject, I am writing a true incidents of serious bad experience about SONY India Limited. I have bought SONY LCD TV (Bravia-half HD, KLV-32S530A) on November'2009 from SONY Showroom-Diamond Harbour road. Price was 32, 000 (Approx). In the year 2010-November, my TV was serious condition and your service engineer has confirmed that the Panel was malfunction and this should be change as soon as possible. After three week has gone, Mrs Soma Bose from SONY India has confirmed that panel not yet imported from Singapoor and my TV set will be replace with new one (KLV-32EX400, Full HD) and extra Rs. 5, 000 /- will be pay by me, I have agreed and new TV has come on 06.01.2011 (Market Price was Rs. 37, 990 /-).

After smooth running (3 years) my new TV, in the year of 2015-Janyary, again I have found some problem in TV Screen on 08.01.2014. Already logged call to SONY Service Center. Service Engineer has come on 11.01.2015 and examined my TV and observed that PANEL Problem and this will change. The cost may be 14, 000 /-.

Now my question, what is value of my money. So come to know by bad experience, every 2-3 years TV will be damage.
What is going on ?
Why SONY not giving the value of my money ?
Why should I pay extra amount to SONY ?,

Dear Sir/Madam,

I am writing a true incidents of serious bad experience about SONY India Limited. I have bought SONY LCD TV (Bravia-half HD, KLV-32S530A) on November'2009 from SONY Showroom-Diamond Harbour road. Price was 32, 000 (Approx). In the year 2010-November, my TV was serious condition and your service engineer has confirmed that the Panel was malfunction and this should be change as soon as possible. After three week has gone, Mrs Soma Bose from SONY India has confirmed that panel not yet imported from Singapoor and my TV set will be replace with new one (KLV-32EX400, Full HD) and extra Rs. 5, 000 /- will be pay by me, I have agreed and new TV has come on 06.01.2011 (Market Price was Rs. 37, 990 /-).

After smooth running (3 years) my new TV, in the year of 2015-Janyary, again I have found some problem in TV Screen on 08.01.2014. Already logged call to SONY Service Center. Service Engineer has come on 11.01.2015 and examined my TV and observed that PANEL Problem and this will change. The cost may be 14, 000 /-.

Now my question, what is value of my money. So come to know by bad experience, every 2-3 years TV will be damage.
What is going on ?
Why SONY not giving the value of my money ?
Why should I pay extra amount to SONY ?,

Regards
Dipankar Chakraborty-[protected]

Sony India — Angainst mobile phone

I was submitted my phone from last 10 days but the will not be resolved. i am suffering from soooo much difficulties.kindly resolve my issue. Even they dnt provide me any standby handset for usage.

Xperia Z restarting continuously - 1-1257081833.

I have already raised a complaint regarding my problem to sony with detailed description and the reference no. my complaint is 1-[protected]. But still i didn't get reply from them my problem remains same.

sony xperia L

The problem is I given my smartphone for sony service center regards My phone was hanging but right its hanging soo much so many it was shutdown

Everything is AFFECTED OF SONY :Keyboard, OPERATING SYSTEM as per sony Website

Dont go to SONY service centre, since they wont Provide you any HELP

SONY ASIA AFFECTED MODEL WEBSITE:
http://www.sony-asia.com/support/resources/en_AP/usefulinfo/HTB_issue/Affected_M...⇄

----20 JANUARY UPDATES --AFFECTED MODEL(on Asia Website of SONY)

Dear Sir,

Regret the inconvenience caused. We would like to investigate on your concerns. Please share your complaint no. with us here. We will need this information for further assistance.

Regards,
Sony India Team

Dear Sir,

Regret the inconvenience caused. Which service centre did you contact for the said issue? Pleas share its name and address details with us here. Also share your complaint no. with us here. We will need this information for further assistance.

Regards,
Sony India

Sony Ericsson — mobile are not working properly

dear sir,
my name is rakesh a shah.my cell no.[protected].i am user of allmost every product of your compeny.i by cell phone k660i on 21-05-08.imei=[protected].but i am not setisefi with your product.in warenty periode i give more then 4 time to compeny service center for hanging probleme, one time for sppekar problem.but untile my cell phone are not working properly.in warenty time more then 1.5 month my cell phone are with your cervice center.now what can i do for my cell phone for work properly.plece replie me as son as posibal.
thanking you
rakesh a shah
b-108 anand nagar, forjett street, mumbai-400036

SENT A MOBILE TO THE REPAIR CENTRE AT SONY AND THEY SENT THIS BACK WITHOUT BEING REPAIRED AT ALL. I HAVE ASKED WHAT THE REASON FOR THIS IS AND THEY DON'T KNOW WHY.
THIS IS BAD CUSTOMER SERVICE FOR THIS PRODUCT AND I WOULD THINK TWICE ABOUT BUYING ANOTHER PHONE FROM THEM EVER.

Sony Ericsson Yari Mobile — faulty piece

i akhil bhatia a resident of surat gujarat had purchased a sony ericsson yari mobile handset on 26/3/2010. on 25/4/2010 the keypad of the handset stoppet functioning.on 27/4/2010 we went to the consumer care center of sony ericsson there they took the mobile and gave us a job card after 2 days when we didnt get any response we called them they said it will take minimum 15 days to repair it..it was not even a month that the mobile was purchased there was such a big problem and the company is not giving proper response.i even emailed the company about my complaint but i didnt get any response. at the time
of purchase the company promises quick after sales services and gud quality but all of this is false i want my handset repaired or replaced in 2 to 3 days
please loo into my complaint and take appropriate action.
thanking you
akhil bhatia
ph:[protected]

Same case with my Yari... waiting for over 25 days now! Ridiculous service!! There is no decency even to update the correct status... everytime I call they tell me the phone will be ready by next week... Money is wasted... What is the mechanism I can use to escalate? Is there such infrastructure available?

same prblm wid me also

Sony Ericsson — not working properly

I have purchased TXT PRO before 2 days,
but this mobile not working properly, camera always hang.
Please suggest me how to resolve this problems

same problem with my SE Yari as well...can anyone suggest, how to resolve this problem???

Sony Ericsson — replacement not been done yet

i had given my cellphone for repair at sony sirvice center nd they promised me that they would give it back in 10 days bt till now i have nt rcvd any call or any info abt my phn i had given my phn pn[protected] nd its been 17 days they have nt gvn y phn back

my email id is [protected]@yahoo.com please reply as soon as possible

i give a sony xperia mobile in asansol service center it become 22-days but service senter did not give mobile why?

i brought sonyericsson on naaptol 2 mounth befour . but he send me difectiv mobile phone and 1year warrenty neaver accsepted.when i brought screen not work proparly and now screen is not working.my order no. 3465908