Sony India Complaints & Reviews

HELLO SIR,
GOOD MORNING I AM ANURUDDH SRIVASTAVA FROM HONG KONG,I HAD BUY ONE LAPTOP FROM HONG KONG ON 18 JAN-2012 TO USE IN INDIA, THE IT IS NOT WORKING PROPERLY THE MODEL NO AMD DUEL-CORE E-450 APU ASNYVPCYB36KGGN [protected] AND ITS HARD DISK IS HAVING THE PROBLEM ITS IS STILL IN WARRANTI PERIOD I THINK TO PLEASE HELP ME TO TAKE CARE OF MY PRODUCT AND LET ME KNOW WHAT CAN BE DONE FOR THAT,PLZ DO IT AS NEED AS POSSIBLE FOR THAT THE BILL I AM HAVING IN HONG KONG

PLZ HELP ME FOR THAT

Hello Sir,

Myself Prasanth P here... I bought a Sony Ericsson Neo V from Rediff shopping on April 9 for Rs 15590. Withing 15 days it

got damaged. When I contacted Sony Ericsson Authorized Service center, they said its not under their warranty you have to

contact rediff. I contacted them back. they asked me to send it back through ARAMEX... them took around 12 days to come and

pick the product from me and I got the same product without even repairing without even replacing. hope you can understand

my feeling...

I contacted them again and asked me to send it back again.. And I send it back again and yesterday I recieved the pack

without even repairing without even replacing... TOTALY FEDUP.... i tuk the piece to authoriezed service center to check

the issue.... I got the report from them that... its a hardware issue and for repairing it will cost around 70-80 % of the

product...

Could you please make arrangement to get a fresh piece of the same mobile or money back because they have proved twice that they cant repair the mobile hand set.

Please consider this with high priority... beacuse all this process took around 3 months.

I am attaching the copy of the details provided by authorized sony ericsson service center


Thank you
Prasanth P
Ph: [protected]
Order No: 7039185
From : Rediff shopping

MY NAME IS FATEH MOHAMMED ANSARI

i have brought a new LED TV worth 43 thousand and I have not got the original remote of the TV .on hearing our complain he gave us a remote of sony but it was not the original one.now he is saying that he will get it from anywhere but still now it hasn't came.we have purchased the TV on 18 may 2012.please look in the matter you help is very much needed.
THANKS.

While shifting from Janakpuri, New Delhi to Lucknow, I have communicated to Sony Movers and Packers from West Delhi. In starting they have committed the Rs. 5000 plus taxes since I don't have much stuff to shift( only clothes and kitchen items) and given the time of 12 o'clock noon at 29th June, 2012, We have also booked our train to same day at evening, because they said they'll complete their work in max 2 hrs. Even after confirming timing many times, they started harassing us at last moment and came at 5 PM evening after calling them several time till then we have packed all of stuff ourself because of the train timing for our moving from Delhi. They have increased the amount as Rs. 7700 at last moment. Even after paying the their desired amount, they never giving us any information for our stuff delivery. We called them many times for tracking our stuff and disappointed every time. After lots of harassment, they delivered our some of our luggage in very bad condition at 11th July, 2012 even they promised to deliver in 2,3 days. One of my was missing containing some expensive stuff like watches and clothes. I have called them several times for my missing bag but they refused to deliver that bag.

Please suggest anyone what can I do to regain my bag and take any action against 'Sony Movers and Packers' group for harassment of 15-16 days.

Smita Singh
Lucknow

I purchased my set on 14th DEC 2011 and i was using this mobile handset from then and its software was crashing many a times after I purchased. Then i took it to service center many a times but they just reset the phone or updates software again n again. But I was facing many problems again and I submitted my phone there in the service center of FARIDABAD which is SAI ELECTRONICS on 12th JUNE 2012 and they told me it will take 10-15 days to repair but they dint repaired it then BY 15 DAYS. Then I made a complaint in the customer care of sony and they told me that its repair is not started yet as on 27th june. Then they promised to give my handset back in 4 days but they failed to do so and promised the same thing everytime when i contact them.When I asked about the number of any main head of sony to complaint about it , they never provided me with that. I am totally dissatisfied with this behaviour of sony mobile communications. My workorder number is "SE312PSE10123" and ticket ID is "92973580". And when I told them if you are not able to repair it then replace it with new unit then they dont have any reply on it. I am seriously feeling that "why did i purachased this SONY MOBILE", i should have taken Samsung like others. Now i mailed my complaint to some Rajesh Mailk which i got to know is the HEAD of SONY Mobile in this Delhi NCR region in India , with the help of the Store i purchsed my set from.But still waiting for some Good news about my phone.

PLEASE HELP.

I BOUGHT A SONY ERICSSON WALKMAN IPOD LAST JULY 26TH(2011).........THIS YEAR ON 10TH JULY THE IPOD GOT DEAD SUDDENLY AND ALSO WAS NOT READ BY THE COMPUTER......SO I TOOK IT TO THE STORE I BOUGHT IT FROM AND THE PRODUCT IS STILL WITHIN THE WARRANTY PERIOD BUT THE SERVICE CENTRE SAID SOME WATER OR OTHER KIND OF LIQUID HAS DAMAGED THE KEYPAD.............WHEREAS NO SUCH THING HAD HAPPENED AND IF I WANTED IT TO BE SERVICED THEN I SHOULD PAY 5375 EXXTRA............WHAT SHOULD I DO NOW?I M VERY UPSET WITH THE SERVICE..............AND URGE OTHER PERSON NOT TO TRUST THE BRAND.........MODEL IS MEDIA PLAYER SONY NWZ-A844(8GB)

I gave my Sony psp 3000 for replacement on 14/06/12 at the vaishali service center.They said that they will replace it in a weeks time but today is 8/07/12 and still they have been giving me dates.My complaint number is[protected].Please i need it by 9/07/12 its very urgent

Thinking that SONY is the best product I purchased SONY 26 inch BX300 LCD in Nov, 2010.
And I have issue with this TV Panel in June,2012. I was updated that it will cost around Rs.7500 .
A product bought at 26,000 and does not give a warranty for atleast 2 years and and it does not even last for atleast 2 years .
So, I think the product quality is very very bad.

I informed sony service center the same and they said they will get back to me in one day.

But I request you to consider my request and take appropriate action regarding this.
Because there is no value for what the customer is paying.

Best Regards,
Chaitanya

Delay of Service, Negligence about the info.

Hello i am Narendra Chowdary, i have given a sony digital cam model HX100V On the date[protected] for a replacement of iso button.

Sony Authorised Service center:- Mabood Electronics,near paradise circle, secundrabad
Job Number:- j20452017

now its been about 20 days and i have been regularly calling them for the info about the cam but every time i call they have been saying that they will call me in 5min or 20min. but i never got a call from them. If i call them and ask about the info they would just say that the iso button is not available and it has to be imported form someplace. right now all i want to ask, what is the problem and when can they return my cam in proper condition.

Dear sir

I have purchased new Sony ericsson mobile (Model wt 191) on 06/05/12. With in a month i faced problem in my mobile that showing blank display.later i submitted my mobile to nearest Sony ericsson service centre in Bangalore(Work order number is SE312NU111189 and Complain ID is[protected].But till date they have not returned my mobile.
Service centre people don't have least courtesy to give phone number of higher up in-charge.not even ready to tell the status of our mobile under service.don't even know what the problem is but keep on telling new complaint every time.
have they given the mobile free of cost?haven't I paid for it?
what they expect me to do?
Requesting you to do the needful. I am really thankful to you.

Regards
Madhusudhan
Mobile no-[protected]

Dear Sir / Madam,
I (D. Saravanan) bought a new mobile (Sony Ericsson Xperia X10 mini) from Univercell - Velachery on 24.04.2011. I was happy with the performance of my phone quiet long days. Merely an year after, I have encountered with a sudden power off in my mobile and it didn’t switch on there onwards.

Immediately my uncle (Mr. Olimuthu) brought that into sony ericsson authorised service centre (Accel - Chennai GR at Greams Road, Chennai) after searching and travelling quiet several miles away. They took a work order against (Work order No. SE312AGR13081 Dated 03.05.2012 @ 9:53 AM) and told him to come back after 2 days.

After getting their sweet own time they came up with the statement of
Fault Code: 12 - HW Part / Unit Damaged by Liquid / Corroded
Action Code: 25 - RUR - Return - Un-Repaired

Means they declared my phone as scrap and advised me to throw it to dustbin. He was shocked and shouted back them too with the extreme frustration.

After a week period my friend (Mr. Kamarasan) took the mobile to his home town (Thanjavur) for a trial retry at local service centre there.
They have received the same unit without any hesitation and told him to come next day.

The real shocking news what i heard from my friend is that the mobile unit is completely alright now with the expense of Rs.250 only.
All necessary documentary evidences are enclosed along for your ready reference.

Now I can’t understand where the exact flaw and the quality of service centre what they are having at capital city of state....!!!!
What kind of replies they may come up against this question.

What will be the reply against my uncle's extreme frustration behind long travellings behind his busy office commitments, mental restlessness, expense on alternate mobile purchase, my friend's travelling expenses etc.,

Kindly review and give me an opt advice on further proceedings.


Regards,

D. Saravanan.

Dear Sir/Madam,
My complaint is against sony erricson Mobile phone.I would like to brief you about the torture i have gone through.I had purchased Sony experia u Smart phone on may 17 2012 at sangeetha mobile store at k.r road through credit card in E.M.I option, i had a problem with the handset with the camera it had a purple dot when i switched on the camera i had given the handset at sony authorized mobile service centre at jayanagar on june 2nd and i was promised for the replacement of the hand set and i got it on june 12 ,Then again i had a problem with the hand set the data network used to get on automatically and i returned the hand set for the repair at the same service centre on june 19th ,they again told me the handset has to be replaced and as they told i got the handset today on june 30th but after getting home i noticed that the wi fi is not working ,i am fed up of this ,actually i had called the manager of sony to refund me my money back but he told me to get it repaired but this is not my job always to run behind the service centre i have gone through many losses and depression i just want my money back please help me .My Email id is bhagyaraju.[protected]@gmail.com
Looking forward for your help,
Regards ,
Bhagyaraju.k

I have bought second SONY camera to gift to my brother for marriage. Details as bellow



Model : DSC-W520/BC E37

Serial No : 4054203

Date of Purchse : 10 FEB 2012

Store : Jay Electronics Mulund West, Mumbai Phone : [protected]

Invoice Number : 5764



Immedietly after purchase , while taking pictures during marriage in Ahmednagar , camera stopped functioning. We had taken arround 100 + pics. Problem was, lens was not coming out. Camera screen used to start but lens remained closed. WE could take only half of marriage photos.



So we took it to Sony service center "Telecare" in Pune on 2 March 2012. Job Sheet number : WS[protected]. Problem mentioned : Lens Stuck/Lens Alignment Done.



Then next day brother took camera for honeymoon. He could take only arround 25 pics and again same problem occured. Then I got camera to Mumbai and contacted Jay electronics where I purchsed it. They gave me contact details of sonly service center in Thane .



Mehtas Electotech.

Job Sheet no : WS[protected] Date : 31 March 2012. , They took camera for one week. After one week they called me back saying camera is ready.



When I went home and started clicking pictures , after 10-15 pictures , it again stopped working. Same problem . Lens doesnot come out. I again went to Mehtas Electrotech. I have new Job sheet at home. I required I will send details . They kept camera for one more week . No response, I asked for replacement as this camera is again and again giving problem. No response.



I visited service center and asked for camera. Mr. Vaidya from Mehatas electrotech told me my replacement is approved and I will get new camera after one week . He even asked me to bring all accessories next time while collecting new camera. I kept following for 15 days. every time some or other eason, they used to say camera is coming. Courier problem. delivery boy not came yet. Reaching evening. etc

After three weeks once I called , they said , My replacement is rejected. I can collect my old faulty camera . It is repared.



Then I asked for guaranty letter that its is completely repared and there will be no problem. But they are not giving it. Not assuring me that it will work properly. Only offer was they will extend warranly by one year. Camera is still with Mehatas Electrotech. I purchased camera six month back and not used it in even in one fuction.



What is use of warrantly if i am not able to use camera in any function . It can stop any moment. Do you want me to visiting service center for next three years.


Kindly suggest

Dear sir, my name is srinidhi.kg, I have taken sony ericsson elm mobil on 1/1/11 at 10.30am in guptas mobil shop in davangere for 8,300 rupees. But we are not getting any any service centers to service our mobils , we are having warrenty and guarantee also then we must go for another private sector to service our products by paying fee of 1000rupees.
So I requesting you to convince or take some severe action to company to give service centers in our city. My mobil number is [protected]

I bought xperia neo v on 20th May 2012 , hardly had i used the handset for 2 weeks the handset was having problem. It was not unable to operate any sim card inserted in it.I submitted the handset in the service center on 4th June 2012 for repair. I received the handset after a big delay on 22 June 2012. The service center promised me that it will be repaired within a period of 10-15 days. The day i received my handset it gave the same problem to me and with a new problem too. The another problem with the handset was the sim keys were also kind of damaged due to which the sim card was unable to be inserted in the handset. I told the service center officials to get my handset changed. They took my handset again for repair and agreed to me that they will get it replaced. When i called in the customer care they said that they won't be changing the handset, they would be repairing it again. I am annoyed of them because of the repeat failure of the handset. The 1 month warranty is wasted because the company has my phone since 4th June.
I am really very anxious with sony ericsson. I would like you to take some strict and immediate action against them.

I am very disappointed to write theis as it is thee last theing I am doing.
The Sony Led TV EX42 which I purchased from EZONE store in Amanora Mall in Pune is not functioning well.
I had purchased thee TV on 01st April 2012.
I was not satisfied withe thee way thee EZONE delivered thee TV neitheer thee services theey provided later.
The issue withe thee TV was it switched off thee first time when it was on around 12the April and thee Red Light kept blinking 5 to 6 times.
I contacted thee Raja Electronics - Autheorized Sony Service Centre people and theey checked thee TV and told me theat thee TV panel was supposed to be replaced to solve thee issue.
After 1 weeks time thee TV panel which was ordered was replaced by thee same people.
Later again after 10 days thee same problem of TV not starting came up.
When it was powered on thee Green Light again turns into Red and keeps blinking for 5 to 6 times.
Later struggling to get in touch withe thee EZONE centre guys and Raja Electronics service engineers some how got in touch withe thee same service engineers who had done thee TV panel replacement.
They again came home to check thee TV and theey were now suggesting theat theey would take thee TV to theere service centre for furtheer resolving thee problem.

I am tired withe theis problem.
I am writing theis withe frustration and request you to eitheer Give me a Replacement withe a new TV or please help me get me money back.

If any one wants to buy Sony - theink twice
you buy it withe paying huge amount of money and thee sufferings keep on doubling

I bought a Sony DSC W620 Digital Camera on 21.05.2012. I noticed, there is problem in display. To rectify and resolve this problem I contact your service center on 05.06.2012 and registered the complain, but still the problem has not been solved from your end till date. Now, after a long time, they are telling this type of problems is common in Sony DSC-W620 model and forcing me to take back the camera without resolve my problem. Then again I logged my complain on your official portal, request No : 10371562, but still problem has not been solved and people are informing me over phone to collect the camera, as it is common problem in this model.

The detail of camera is given below:
Serial no. - 5093929,
Model no. - DSC-W620.

I am requesting to you if this type of problem is common in this model then take it back or give other models which have similar feature.

When we are giving power supply to the TV the redlight of the TV starts blinking and the TV is not working after that. It has been almost three weeks we are facing this problem. We earlier lodged complaint at your Toll free customer care no.10days back but till date we have not received any feedback from your side. My mobile number is [protected] and my address is 2/6, Kanchanjunga Apartment, Chandrsekharour, Bhubaneswar - 751019.

Hi,
I bought SONY LCD (model - KLV 22 T 550 A) in Dec 2009. And Just two and half year after purchase, I started facing problems with it as it's display panel is gone. When I approached authorized service center, the engineer told me that it's BT2 board needs to be replaced and primary estimated cost is about[protected] thousands. This is quite surprising that the brands in electronics goods like SONY which is very reputed and known for his quality product are now selling such a poor quality products which will malfunction in just 2-3 years of purchase.

What is more frustrating about this is even after making advance payment to service center they are not repairing my LCD on time. I have submitted my LCD to service center on 28th MAY 2012 still waiting to get it repaired. This is really pathetic experience.

I will suggest to all, not to go with SONY for any of its products.

-Rajan.

When I went to Sony service centre and showed my xperia s regarding yellow tint in display, the man sitting there said the phone will be repaired not replaced. I told him that it's written in phone's manual that phone will be replaced when any problem occurs in the set.. What I want is my phone to be replaced not repa ired.