Sony India Complaints & Reviews

Sony VAIO — hard disc

I have bought a Sony Vaio Laptop on 17.07.2010. With in a span of 2 months I have changed my hard disc twice, since I have warranty I was able to change my hard disc without any charge. I have put a mail seeking for the help whether it is a Problem with the Device itself but till date I have not received any mail from them. I need your help for further proceedings.

Model No: VPCEB24EN
S.NO:[protected]

i).SONY VAIO- COMPLAINT NO: 5678820

Dear Sir,

We would like to check upon your concerns. Please share your complaint no. with us. Also share your emial ID and contact no. with us here. We will need these details to assist you further.

Regards,
Sony India Team

I am owning VPCEA23EN laptop and i am facing the hard disk problem. It was working fine. All of a sudden the blue screen of death came and after that its not booting at all. I have all my data lost. I m too frustated. Very worst laptop ever had. Who will bare for my loss?I had used Lenovo, HP and found it much better. I got that on June 2010. I have Sony TV, Home theater. Even my car stereo is Sony. I had lot of trust on Sony. But now
I am fooled easily by Sony Corporation.The lifetime of the laptop is just 2 years, and for that i had to pay 42k. It makes me to think about all the other investments in Sony and my future plans to buy Sony Products.

Rajarajan S

I agree with you, SONY INDIA provides all these things : (IAM from Mumbai)

"Faulty hard disk sure will crash atleast once within 2years - yes
Sony PPL are INEFFICIENT in Solving Problem .- YES (Sony People can Provide Assurance of Problem can Occur Again)
Rude and in-experience customer support - yes (They r WORST)

When i asked them about solving the Problem, Useless Sony Service ppl REPLIED -( YES Problem can OCCUR even after 2-5 days.)
My problem was OS not found, BSOD (OS not found is Hardware Problem, They cannot solve it) They are INEFFICIENT People.

See SONY ASIA AFFECTED Model Link : (http://www.sony-asia.com/support/resources/en_AP/usefulinfo/HTB_issue/Affected_...⇄

Sony Asia Website : 20 January Updates - u can see Affected Model

What help will u provide SOny india ppl When ur sony Service People are so INEFFICIENT in MuMBAI And other states.

Dont Waste time going to Sony Service centre Since they cannot provide Help, rather they can GIVE ASSURANCE That Problem Will COME even AFter 2-4 days.

Warranty Card has NO Meaning, So it is USELESS

Sony ppl CANNOT GIVE ASSURANCE that Problem like OS Not found, BSOD will be solved

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us. Also share your contact no. and email ID with us here.

Further, you can also report this incident at our official toll-free helpline no. at[protected]. Rest assured, you concerns will definitely be looked into.

Regards,
Sony India Team

Dear Friend,

I had also purchased a vaio laptop few days back. After 2 days of purchasing i got to know that there is a manufacture problem exist in keyboard of laptop. From that time I am chasing sony to resolve the issue but they are not paying any attention to this.

On very first day, the lady at customer was not agree that physical problem with keyboard keys comes under hardware fault.

Sony customer service is very poor...apart from customer care phone no. nothing is displayed at sony official site...like any mail ID, escalation levels, grievance cell etc..and even on demanding for same customer care executive denies it.

Sony Ericsson Zylo — Against service center

I am RAM KUMAR. I gave my sony ericsson zylo on Sep 17 2010. But they didnt repair till today. They are saying that they didnt get new parts for mobile. I want my mobile soon. I want proper response.they are not responding properly. My mobile no :[protected]

Sony ericsso Service center: Accel-Chennai GR
160, Thiru Buildig, Greams Road, Chennai
Phoe no: 66213081/82
Workorder Number : SE310AGR26771


Ram Kumar

Sony Ericsson Zylo — No proper service

Hiii,

i had purchased sony ericsson zylo phone on 14th november 2010. Now i have problem in the hand set i went to the near by authorised service center of sony ericsson and gave complaint. They are asking charges for repair. inspite of having warranty which was shown to them as proof along with the original bill. And they have even tampered with my mobile and have caused damage to it also.

kindly guide on what can be done further as damage has happend from the authorised service person of sony ericsson. Requested for replacement of the mobile as damage is done by them and service has not yet been accepted.

Sony/nwz-w202 — Faulty Product

I bought a sony MP3 walkman NWZ-W202 from Reliance Digital Gurgaon.
after 3-4 days it stopeed working, i gave it back to the reliance store, they said that they will forward it to Sony Service center. after 2 weeks they come up saying that although the product is in warrenty period but as their is rust on the usb port they will charge for repair. The is problem reported with this product all over world, that it malfunctioned due to moisture/swat. the product is designed for workout so how one will avoid sweatting during workout. Sony is replacing this globally but in india they are charging for repair, it seems sony has dumped this product to india. i am still doing follow up with sony and reliance.

@Santosh Kumar -

Dear Sir,

We would like to check upon your concerns in detail. Please share your complaint no. with us, we will need this information for further assistance.

Regards,
Sony India Team

Sony Ericsson — Customer Harassment

On 18th June 2011 I have given my X10 mini to your service center in Lajpat Nagar (I-11, Basement, Lajpat Nagar Part-II, New Delhi Ph[protected] to repair my touch screen and they assured me to repair it in 1 week, but its been more than 2 months i haven't received my phone. The behavior of the people is very rude and very casual towards their work .They said due to some problem in the internet connection my work order number has not been generated.

I have complaint the same to your Help line on 3rd August (Ticket no[protected] and they were suppose to call me back in 48 working hours I haven't got any response from them either. I have called them may times and still they are not responding to my complaint.
Then mailed them on Aug10 (Ticket No.[protected] , after replying them with full case summary they also did not reply to my mail.Now when I call them they say they will arrange a callback for me still i have not got any response from there side.

Hoping for a quick action from your side.


Tarangika
Mob: +91 [protected]
email:[protected]@gmail.com

It is serious negligence, deficiency in service and unfair trade practice of Sony Ericsson including the dealer. Poor and very Slow service support by Sony Ericsson

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us. Also share your contact no. and email ID with us here. We will need these details to assist you further.

Regards,
Sony India Team

Dear Sir,

Our service team is already working on your case. They will be in touch with you shortly with the latest update on your case. For further communication on this issue, please call us at[protected].
This is a third party forum and will not help you find resolution in any way.

Regards,
Sony India Team

Dear Sir,
Thank you very much for responding to my complaint.

I understand your concern, but no customer wants to approach a third party forum lest he has any option left.

Best Regards

Rahul

Dear Sir,

Hope your concerns have been resolved now and you are not facing any more problems with the laptop. For communication in future, please call us at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

hey i want 2 confirm abt the manufacturing defect of hinz
as they r too lose
n when asked by care centre they said its the manufacturing defect in all the laptops of the same series

E SERIES VPCEA46FG...

My concern is not resolved any way hope to see u in consumer court now

sri vaishnavi enterprises — disconnection

dear sir i stksatish i took ur connection since 3 months back unfortunately iam leaving my proper i went to go out of station so kindly disconnct my internet connection for ther prosess please send me my email

Dear Sir,

Regret the inconvenience caused.

We would like to check upon your concerns. Please share your complaint no. with us, we will need this information for further assistance.

Regards,
Sony India Team

Dear Sir,

Our service team is already in touch with you regarding this case. For further communication on this issue, please call us at[protected].
This is a third party forum and will not help you find resolution in any way.

Regards,
Sony India Team

Sony Ericsson — No proper response from the authorised service center

I had give two mobile phones for service with the authorised service center ( Niranjan elcctronic ) in Chennai W800i ( recipt no.. 226, manual bill) and other model W350i ( recipt number SES08NJE11978 ) . I gave this mobile for service on 28th of August . I was infomred that the new phone that i bought W350i cannot be repaired under warrenty schem, for reason, that i was not responsible. I was informed that i will be called when the mobile is ready after service . I requested to give one of the mobile ( w350i) with in two days and the person who was in charge said he will try. I was informed that i will be called once the mobile is ready. After 20 days i called the service center today and to my shocking i heared that still my W350i was not serviced. Doest it take more than 20 days to serive a small phone, in the presetn world of technology. When enquired i was informed that its a new model hence the service spares are not in the market and they need to go fo the ordering the same. Why is that with out the spare parts one should have a serive center or on should launch a product and advertise it. I was asked to wait for another two weeks with out gaurantee of my phone getting serived or i was asked to take back my phone, after 20 long days of waiting. Is this the way you treate a customer, that too after waiting for 20days. The phone w350i is a new phone and it was denied company warrenty on vaious ground for which i was not responsible. You have denied your warrenty on top of it illterating a customer, who had waited for 20 days to get a mobile phone serived. Kindly look in to the issue before other customer get affected and

Dt: 30.09.2008


From
Varun Karthik.V.K
Bantwala TK,
D.K. Dt.
Karnataka
Mob: [protected]
Email:[protected]@rediffmail.com

Sirs,

This is for your kind information that I had purchased my Sony ericsson mobile (Bearing model no: K810i & Sl.No:[protected]) on dated 23.06.2008 at Subiksha mobile outlet, Bangalore. I found the problem of network and signal not catching after two months. This may be while during the purchase time itself but it was not identified at the time because I was in the city area were we get full network signal. After 50 days I was get transferred near Mangalore. At this time only I came to know the network problem of my handset. Then I approached to the nearby Sony ericsson service center at Mangalore (Integrated Telecom Services). First they made some software upgradation and told that problem was rectified.
The next day itself the same problem again came, and then I approached the same service center at the Mangalore. They told that they will rectify within 15 days of time and they gave their contact numbers. After 15 days I called to their numbers but they are not giving any response to me and some times they are not answering to my call also. Then I contact one Mr. Vijay (mob no: +[protected]), he also not at all responding properly and also giving wrong messages every time. I am working as a of Generator service engineer cum sales in Mangalore region, due to my non availability of communication I had lost upto Rs.1 lakh for this one month. And then I purchased one new mobile handset for my temporary communication.
This is to be informing that I want compensation for the business loss and also I want my faulty handset to be replaced by new one. Otherwise I will file my case in the consumer court. This is for your information and necessary action.

I am raju mukherjee. My mobile handset is w350i.I have just purchase it 4 months ago from Shubiksha. I have given my set to a sony ericsson authorised service centre named ''Technoplaza, New ASC-SONY'' in Kolkata-84 as there appeared some problem in my handset. My mobile handset is under warrenty period. The Generate date is 13/01/2009 & my Complaint ID is SEO[protected]. In this regard I have already passed nearly 1 month but get no reply from the service centre & now really I am facing great problem as there is no other handset of mine. Till I have not received any positive reply from the service centre regarding my handset. They are only telling-"Aapnar mobile er parts head office theke aschena, aamra kichui korte parbo na". Now tell is this fare, Am I really make a mistake by purchasing a renowned Sony Ericsson Mobile Hand set?????????????? Is this authorised service centre not responsible for delay??????????? If this happens people will lose their faith from this said company. So, please do something that I can get my Mobile return after repairing as soon as possible. Plssssssssssssssssss...

I had give my mobile phone K810i for service with the authorised service center ( Accelfrontline services ) in secunderabad( recipt number HYD-SE-277410 ) . I gave this mobile for service on 22nd of july 0f2009. My phone had a problem with Keypad.I requested to give my mobile ( K810i) with in three days and the person who was in charge said he will try. After 5 days i called the service center i heared that still my K810i was not serviced. Does it take more than 20 days to serive a phone, in the present world of technology. When enquired i was informed that its a new model hence the service spares are not in the market and they need to go fo the ordering the same. Why is that with out the spare parts one should have a serive center or on should launch a product and advertise it. Is this the way you treate a customer, that too after waiting for 22days. You have denied your warrenty on top of it illterating a customer, who had waited for 20 days to get a mobile phone serived. Kindly look in to the issue before other customer get affected.

even after repeated requests to the service centers at Bhubaneswar and cuttack they are not supplying me a key pad of the K810i. It is really disgusting. Customers are really getting frustrated with the brand and will definitely go for other alternatives.

Sony Ericsson Service Centre — Disrespect, Misbehaved and Cheated

My dad gave sony ericsson w55i mobile for servicing and repairing as it is not working properly. there is only keypad problem and service centre person charged 1250rs. They have not serviced it properly when i asked they said they had serviced and they are also not providing the demo for their service..after few minute they refused to show demo then they disrespected..
My dad also asked them to service the headset area which is not working properly..they lied that they had serviced when i paid cash then they said they if it is not serviced bring it back..y is this service centre.
They know that we as a customer cant do anything. we also have no support that is y these people dosen't value the customer. I took half a day leave from office and service centre people spoiled my day.

Being registering a complaint..will i get justice and respect.
Will this complaint worthful..
Do i need to complaint it to police.
Please help customer like myself so that this kind of problem should not occur again.
They also said that no one has the guts to take any action against them even the complaint at consumer court.

Anil Kaura
HR HEAD
[protected]

This service centre is Easy Cell City next to Hotel Dasprakash, egmore

Sony Ericsson Service Centre — No proper response by service centre agents

Hi,

Today, 02.07.2011 i went to a sony ericsson authorised mobile service centre in Ambattur OT, Chennai, Tamil Nadu. They took atleast 10 minutes to attend me, wherein i was standing there before their desk. When i managed to talk to a lady in front office, she asked "have you come for service", i said "yes", she said the time for service is over by 6.30pm, come later" and the time at that moment was 6.40pm. She did not even care to look at me to give this answer, i asked for a complaints number to another lady in the same front office, the number they gave was[protected], when was a wrong number or an error number. i asked them for a different number, then they asked what is the issue, i said i have been here for quite sometime and you people delayed to attend me and now you are sending me back to come some other day, the second lady said "yes what she told is right, service time is over". I was not there for a service free of cost, and i believe they are in customer service and not something else. kindly offer better authorized service centers for sony ericsson mobile handsets in Ambattur OT, chennai, Tamil Nadu.

Dear Sir,

Regret the inconvenience caused.

We would like to check upon your concerns. Please share your complaint no. with us, we will need this information for further assistance.

Regards,
Sony India Team

Dear Sir,

Our service team is already in touch with you for these concerns. If you still have any more concern, please call us at[protected].
This is a third party forum and will not help you find resolution in any way.

Regards,
Sony India Team

Sony/Digital Camera — Adapter Problem

I have registered a complaint on dated 12/06/2009 about Non functioning of charger of my digital camera DSC - S980 in Prompt Service 10, Shanti Niketan, Sector 2, near Chetak Bridge, Govindpura Bhopal 462023. I have purchased this camera on dated 31/05/2009 From Pankaj Refrigeration, A - Block, Shilpi Plaza REWA. The complaint Job No. "BP26377".
When we use First time of Camera Charger, that time no power on on the Adapter. The Digital Camera on purchasing time not seal packed. Dealer on purchasing time checked the Camera but not checked the Adapter. On dated[protected] I Contact to Pankaj Refrigeration and told the problem of Adapter, He suggests me to go service center and I contact to Prompt Service Center Bhopal but there is no reply from Prompt Service Center till date. He only reply me when I received any Information regarding your Adapter, I will informed you.
Please reply me the status of Adapter as soon as possible and give me the proper suggestion, what should I do in this condition.

Thanks & Regards
Rajesh Pandey
G-97/44 Tulsi Nagar, 1250 Quarters Bhopal M.P.
email: [protected]@smecmp.com

Dear Sir,

Regret the inconvenience caused.

We would like to check upon your concerns. Please share your complaint no. with us, we will need this information for further assistance.

Regards,
Sony India Team

Sir, i bought Sony home theater system from Kangra Himachal Pradseh. around Six Months Back. As I having LG LCD Earlier and i requested, the dealer at kangra to pair my LCD with Home Theater System but despite repeated requests no body turned up till now and I am post to watch each of them separately . Hence You are requested to Kindly direct them to couple the system with intimidate otherwise I will be forced to explore the other options.
Thanking You
Dr S.D.S.Manhas, C/O civil Hospital Nurpur Distt Kangra (H.P) 176202

It is a matter of disgrace for a company like sony who claims all goodies. But to my surprise they are unable to provided the service to the coustomers. i had bought vaio TZ series for Rs. 1,25,000.00 even after so many complaints no boby bothers to attend to it, now i am forced to file complaint to consumer fourm for the damages & replacement.

Dear Mr Lahri,

Greetings from Sony India Team,
Your concern has been noted and will be addressed soon, our service team will get in touch with you soon. We would like to bring this into your notice "Our Technologies are solely our proprietaries.We believe in providing best solution, best services and best products to our customers and always try to achieve the same."
Kinldy share your contact details for assistance.

We would further request you to register your complaints on our Customer Care Toll free no[protected] or write to us on sonyindia.[protected]@ap.sony.com for immediate resolutions.

Regards
Sony Digital Team

Dear Sir,
Greetings of the day!!!

I would like to draw your kind attention towards my problem.
I have a feedback job order no.[protected] dt. 09th March2010 from Al-Khobar Saudi Arabia. I have a Sony Vaio VGN-SR55MF, S.N. 7001350.
I had made a complain that there is a gap between bezel & LCD Screen and I am very much unsatisfied from this.
As per Al-Khobar Service Centre it is not a defect and it’s normal. They informed me that they have ordered the part for replacement but gap could be same even after replacement. They have ordered the part just testing & my satisfaction. But I am looking your support.

I would like to inform you that I had a dream to purchase a Laptop and that’s of Sony Vaio Brand. But after this problem I faced in my Laptop, I am feeling myself guilty for choosing Sony Vaio.

I would like to request you humbly that please help me. I am fed-up with my laptop now. I am requesting you to please help me to upgrade my laptop. Please allow me to choose higher model and I will pay the difference for the same.

Hoping to hear from you as earliest.

With a great hope,
Awaiting your kind response.

Regards,
Regards,
Umesh Kumar
Ramada Gulf Hotel, Al-Khobar.
Kingdom Of Saudi Arabia
Mob.# +[protected]

This is with reference to a Sony Vaio laptop (Model E Series VPCEB 14EN; S/N[protected] which I bought on June 13th 2010, at Sony Center, Koramagala. I have been facing continuous issues with the laptop since the day I bought it. The laptop isn’t operating properly. It is very slow and many a times when I try to log in it takes me to a totally different (a weird looking) desktop. Sometimes I wasn’t even able to log in. I don’t use this laptop very regularly, and whenever I try to use it the problem persists. The system can be checked by a computer forensic expert and you would know that the laptop isn’t used for more than 5 hours in total.

I have contacted the customer care many times and I didn’t get any satisfactory responses. As per the instructions from the customer care once I had recovered my system which I had done as per the instructions given by your experts. I was told that by the customer care that it was a software issue and recovery would solve all the issues. I was on the phone for about 30-35 minutes and they provided support which proved to be of no use in solving my issue. The laptop was working fine for the next 2 days, and then it continued to have the same kind of problems.

As Per the instructions from the above mentioned employee of yours, I took it to the same Sony Center outlet where I bought the laptop where a satisfactory answer was not given to me. The Sony Center people also said that this would be a software issue. When I told them that I talked to the customer care, they asked me to not to talk to the customer care but to take the laptop directly to the service center in the case of any problems. If it is a software issue, why are you giving faulty software with a laptop? It is very clear that no computer will work without software. So software being an integral part of the laptop, what happened to Sony quality check? Why don’t you do a quality check for the software you use in your notebooks? Do you really want the customers to buy Vaio hardware and software separately?

Dear Umesh,
I think at some extent you are right.
I am also a big fan of "SONY" brand. Many of the items you may find with me of SONY brand.

After buying my laptop, Vaio VGNCS36GJ. I am fed-up with it. It has a got problem of becoming the screen blurr and blinking screen.

I am going to rectify this problem anyway with them a the product is under warranty. This is going to be my last item of SONY.

After repair I will present this laptop to somebody and gonna by some other laptop. Probably hp.

Vaio is spoiling the name of SONY which they earned is long time.

RGDS

i had purchased this sony vaio laptop from infinity (vijay sales) andheri west on 16th june in 52,000.
on 18th june the webcam got dead. i tried calling sony technical team on 19th, they guided me to solve this issue through softwares but it did not work out. this procedure took another two days. then on 20th i went to vijay sales and told them my problem, they told me that the concerned person who could help me that Mr Bhandari was on leave for a week and i should come after that, as only he can help me out.
this wasted my another 6 days then finally i visited them again on 25th june and then they directed me to go to andheri service station and meet Mr Satpal and meet mr javed also since then all these issues are going on you can see in the emails below .

i am also attaching the letter recievd by javed from santacruz service centre. and my bill.

adress of sony
Mr Javed
Sonus sales and services pvt ltd
51, dheeraj heritage comm. cmplx
SV road, near milan subway signal
santacruz west, mumbai 400054

--- On Thu, 7/8/10, Celin Sabu <[protected]@yahoo.com> wrote:


From: Celin Sabu <[protected]@yahoo.com>
Subject: urgent response required
To: sonyindia.[protected]@ap.sony.com
Cc: [protected]@consumergreviance.com
Date: Thursday, July 8, 2010, 5:41 AM

Dear Sony

I had purchased sony vaio laptop model no.VPCEB26FG, serial number 7000381 from Andheri, Vijay sales, infinity Mall, Mumbai, maharashtra, India on 16th June 2010. I was given the laptop that day itself as the Vijay sales said they have it in stock,

* it had a 3cms stain on the keyboard panel, which they told me is just a small thumb stain due to handling it, and will go with the cleaner provided by them, i got convinced and took the laptop. from that day itself i tried to remove the stain, but it does not goes off.
* the very next day the web cam got dead!!
* the laptop bag provided by sony had all rusted zips and the bag was looking two three years old.
* the laptop functions too slow!!

I adressed all these issues the very next day to Vijay Sales for which they told me that the executive from whom i had purchased the laptop is on leave and so i should come a week later. listening to this i was very restless, as i had just purchased the laptop and from the very next day i was moving with it.

i called the customer care on [protected], on 19th june 2010, who on phone patiently assisted me with all my queries, i was told by them to visit the sony repair centre and put forward all my issues and it will be really helpful.

i visited vijay sales again on 20th june 2010, to see what they could do for me as a dealer, but their behaviour was very unexpected and rude. they gave me a number of some Mr Satpal and told me he is the BOSS of sony and i can meet him in andheri east sakinaka branch.

the very next day i.e on 21st June i visited this branch where i came to know that there is no Mr satpal working there and he sits in some FACTORY!!. the whole day i was moving from andheri east to west with my laptop but the day ended.

As told my customer care then i went to santacruz repair centre, where i was told that the repairs are not done in this branch and any request of repair and replacement should be done at andheri centre, as the santacruz centre is just a take and give away centre. a representative also told me that i must claim for a replacement after seeing the set. this conversation had been recorded in the CCTV of their branch as told to me by Mr Javed the Head of that branch.

again on 28th June, i went to andheri branch with the laptop query where the executive was forcing me to fill the Repair request form and then only he could process my request. after telling him several times I DID NOT WANTED A REPAIR he insisted me on signing the repair form, i told him to let me speak to one of his seniors and then i will take any decesion. On my stern behavior, they called MR SATPAL who according them was the BOSS OF SONY whom i expalined all the details, after which he connected a confrerence all to santacruz sony repair centre , where i spoke to Mr Javed, who then told me that HE IS THE BOSS OF SONY AND HE AHS ALL RIGHTS TO TAKE DECESION ON WHAT EVER ISSUE. listening to this at one go, i went to the santacruz repair centre, with a hope. Mr javed met me he took all the pics of my laptop and assured me to revert back to me within 5 working days. Even he tried removing the stain from the panel, but it was of no use. i was asked to give a written application for replacement request, whch i immidialtely gave and it was countersigned by Mr javed as a proof of acceptance.

now it is 9 days and i have no one who knows the status, whenever i am calling the santacruz repair centre on 61535353, i am getting a constant reply from Miss LAKSHMI that Mr Javed is not coming to the centre due to some PERSONAL REASONS and she is not sure when will he come. under these circumstances what does sony expect their coustomers to do?? sit at home and wait till you have patience, or even after that, because there is no one who can help you, as there are so many BOSSES of Sony but none are authorised to take decesions.

i would kindly request sony, to look into this matter and give me a qiuck response, as my sleeps are shattered and Sony Vaio has become a night mare to me. please either do something or let me know what to do.

i cant imagine people in mumbai are so irresponsible they have such a wasted attitude towards customer care. i have all products of sony at my house, never thought of any other brand while buying anything due to the stirdy name and system, but this time i really regret to buy sony. Olease spare me this time and help me the way you can. i cant digest to have a laptop of 52,000Rs which has stains on it as a gift to me, web cam goes dead in two days, the bag in which i carry the laptop has rusted zips and its a completely used product i guess!!!

waiting for your response

regards
celin.

till now there is no reply and now the ODD drive is also dead, its not working!!!!!!

This is with regards to the poor laptop which i have bought on 1st Nov 2010. In July 2011, HDD was replaced by the Service Centre. Now just within 6months from the last service problem has been noticed in the LCD and due to which the resolution given by the Sony service centre is LCD replacement. If after every 6 months such problem comes relating to the most critical parts of the Laptop I doubt whether the Laptop which i have bought has passed all the quality check. Vaio is purchased because its one of the most trusted brand but after my experience i can hardly trust it. The replacement always takes away some 1-2 weeks. This hampers my work. I do not expect it to be facing problem every 6 months. Once warranty is over the cost which i have to bear would be very unreasonable.

Really very very bad quality of sony vaio i am facing same problem

Dear Sir,

Regret the inconvenience caused.

We would like to check upon your concerns. Please share your complaint no. with us, we will need this information for further assistance.

Regards,
Sony India Team

I bought sony vaio laptop two years back.The problem started the day i bought it the processor was very slow .it took lot of time to get started, thinking that it might be a temporary thing,i ignored it but later i realised that something is seriously wrong with it.I called the service center and they assured my husband that they will take care of it.We also wrote some mails to the company . Later they took the laptop to there service center and said they have fixed the problem.
,but their was no change in the performance of my laptop,again my laptop was been sent to the service center and was returned saying we have done what we can this time the condition of my laptop was much more worse than what it was earlier.I was completely disappointed by sony vaio company.Till today i am dealing with the same kind of problem ,it seems there only motto of the company is to sell there product.After sales services of sony vaio is totally unacceptable. I am writing this mail thinking that it might solve my problem maybe to some extent.pl do the needful. Mrs.Lal

Dear Madam,

Regret the inconvenience caused. Sony is always there to help its consumers. Our service team is in touch with you for this concern. Please follow the guidelines shared by our team so that your concerns can be resolved as soon as possible.

For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Dear SIR,

I HAVE PURCHASED SONY VAIO SVE15115ENB ON 01/08/2012 AND AFTER FEW DAYS THE LAPTOP STARTED GIVING PROBLEM. ITS TOUCH PAD STOPPED WORKING AND LAPTOP WAS TURNING ON BUT WITH NO DISPLAY.I HAVE VISITED SONY SERVICE CENTER LUDHIANA ON 29/11/2012 AND THEY HAVE RETAINED MY LAPTOP FOR ONE DAY AND RETURNED THE SAME ON 30/11/2012 WITH REMARKS ON THE JOB SHEET " RAM AND TOUCH PAD RE FIXED. RECOVERY DONE. SET OK".

IT WORKED PERFECTLY OK TILL 06/12/2012 BUT TODAY SUDDENLY ITS DISPLAY WENT OFF TOUCH PAD AND KEYBOARD STOPPED WORKING. AFTER AFTER SOME TIME KEYBOARD STARTED WORKING AND TOUCH PAD IS STILL NOT WORKING.

EITHER SONY SERVICE LUDHIANA DID NOT FIXED THE ISSUE PROPERLY OR THERE IS SOME MANUFACTURING DEFECT IN THE LAPTOP.

IT IS NOT EASY FOR ME TO TAKE MY LAPTOP TO SERVICE CENTER EVERY WEEK.

I REQUEST YOU TO PROVIDE ME REPLACEMENT OF THIS FAULTY LAPTOP. AS IT IS MATTER OF CONCERN THAT LAPTOP COULD NOT EVEN WORK PROPERLY FOR 4-5 MONTHS AND WHAT WOULD I DO AFTER WARRANTY PERIOD?

JOB SHEET NO: J21618344

PLEASE PROVIDE AN IMMEDIATE SOLUTION TO MY ISSUE.

Dear Sir, I bought a laptop of Sony Vaio (Model- E series VPCEG35EN; S/N[protected] on 4th August, 2012 from Supreme Technologies Pvt. Ltd, 35 Chittaranjan Avenue, Kolkata 700012 I have been facing some problems with this model lately. Initially the touchpad stopped working in the last week of June, 2013. I went to a sony service center( Kalpataru It Retails Pvt. Ltd, Shop No. 105, 1st floor, E Mall, Chittaranjan Avenue, Princep Street, Kolkata-700072) for assistance. They asked me to submit the laptop, which I did. After 2days they returned it to me saying that they have reinstalled the touchpad related software, which got corrupted before. Again after 20-25 days another major problem occured. Whenever I tried to shut my laptop down, it automatically restarted. I had to rush again to the same service center. I had to submit it there again and after few days I was told that there was a glitch in the Mother Board. When I asked them to replace the model since my laptop's warranty period hadn't expired, they blatantly denied saying that they can replace the Mother Board but replacing the the laptop was not possible. I had no other option but to agree to what they were saying. Then after 14days they returned my laptop assuring that there wont be any problem in the future. Recently the problems started yet again. Whenever I switch on my laptop, Windows Boot Manager appears asking me to select the OS.There are some other advanced options also which includes Start normally, Last known good configuration etc. Apart from that the Bluetooth is not working and my laptop's touchpad gets activated after 5-10 min from the appearance of the desktop. Please help me in this. It would be great if the laptop could be replaced as i am fed up with the regular problems occurring in the laptop. Sony is a renowned brand but i was not aware that i will have to face so many problems. Looking forward to a quick response. Regards, Abhishek Roy [protected]

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