Sony India Complaints & Reviews

I have an Xperia Mini Pro handset which is in warranty period ,i have already got the handset checked by their authorised service center but since the day ive repaired my mobile because the android market was not downloading any softwares ,i have got this typical problem ,whenever i use Facebook on my handset ,the images and graphical content wont load ... I have also tried downloading different software like Friendcaster for Android to use Fb ,but no joy ......

I am Sunil Vishwakarma, I Purchased a Moblie phone(Sony Ericsson Vivaz Mobile) Order No.: 3545424 from Naaptol".com , they send me duplicate Accessories of Sony Ericsson, I made call to both department Customer care center and product ordered booking center!. ordered booking center did not resolve my query and said to me contact customer care center, when I made call to customer care center they also not resolved my problem even they are not ready to accept their fault that they have send me duplicate and incomplete accessories with the Sony Ericsson Vivaz Mobile!. Pathetic Customer care i have ever seen in my life, rude behavior with the customers".after that I sent mails to CEO, support and feedback department that send me Original Invoice of the Product, missing and original accessories of Sony Ericsson but not got any positive response for the same/.
I will suggest you all never buy any product through Naaptol.com , their offers packages are fake sending incomplete and duplicate accessories with packages;.
Never go for this site.

As i have Purchased Sony DSC-W570 Digital Camera on Saturday 10/03/12 for attending various function & found the performance of bightness & picture quality is not as per satification. so i need to replace the same product with Sony higher end Version.But the Dealer is not allowing to do so. And this Product was purchased from Keyour Electronic Karve Road Pune.so kindly help in this problem to reslove.

Hi,

I had given my SE Xperia X10i at Aundh Service Center, Pune due to I had given my SE Xperia X10i at Aundh Service Center, Pune due to spots showing on lower part of the screen on 24th Dec,2011. It was not repaired for the next 20-25 days when finally I had to call SE call center for the issue who assured me quick resolution.Finally, I got a call from the service center on 21st Jan,2012 evening to collect the phone. I reached the service center on 23rd Jan,2011 to collect the phone but on checking found that the white spots still persisted on the screen of the phone. When I told the service center people about the same they reluctantly replied that they have changed the display twice,hence, nothing can be done. I did not collect the phone that day & again contacted the call center who assured a call from the service center within 24 hours which did not happen. When i called the call center again they asked to call them after i reach the service center as they could not contact them. When I reached the service center they told me that the same spots appear on new phones also. I was shocked to hear this as my phone never had spots when I purchased it. After that i have contacted Sony ericsson service centre & call center many times by mail & phone. I have not received any reply through mail & on call they tell me that it is not a problem but spots appearing on the screen is normal. They are not ready to repair my phone. I have even mailed them a screenshot of another xperia phone owned by my colleague which does not have any such type of spots on the screen.
Today the service center lady called me to take the phone back as it cannot be repaired. when i told her that i will not take the phone till it is repaired she was forcefully asking me my address so that she could send my phone to my place unrepaired.
It has already been more than two months that my phone is lying at the service center without being repaired. When i call the call/service center they only lie that allphones have such spots & there is no defect in the phone. I am attaching a photograph of another xperia owned by my colleague which does not have any spots on the screen. Please help me in getting my phone repaired. I have gone through a lot of harassment in due course of time. It would be nnice if my problem is resolved.

Isha
Phone:[protected]
Email: [protected]@gmail.com

Dear Sir
I am Using sony vaio E series laptop (VPCEG15EN). When ever i more than 2 windows it was hanging. i am not understand what is the problem, please advice me regarding this.

thanking you

sincerely
sethuraman

Looks can be deceiving and SONY VAIO proves it!
A cheap quality expensive product.

Hi, I bought sony vaio laptop a year back and since the time i bought this having problems with it. It hangs after

startup. Lately my hard disk got crashed and lost all my data, since its warranty just got over they dont take any responsibility.
You can never expect this to happen from an expensive product like sony vaio , it comes with faulty hard disk.

I strongly recommend not to buy Sony Vaio laptop, it just have good looks but faulty machine. Customer service is

extremly poor, even they dont have any info on contact no.s of their own service centers.

Faulty hard disk sure will crash atleast once within 2years
They use TOSHIBA hard disks, why not to buy this product
Expensive than some of the better other laptops
Rude and in-experience customer support,
Cheap service in expensive price

Just dont go by the looks, as i did, think before buying this product or rather i would say don't keep this as an option.

Not just me others too have said this....

http://www.consumercourtforum.in/f5/sony-vaio-sells-e-series-laptop-faulty-hard-...⇄
http://www.consumercomplaints.in/complaints/sony-vaio-karnataka-c567984.html
http://www.techsupportforum.com/forums/f108/hard-drive-failure-in-sony-vaio-4500...⇄
http://www.consumercourt.in/product-services/60436-sony-vaio-e-series-hard-disk-...⇄

-Victim
Shashi

Order No : 3483703
Product Name : Sony Xperia X10 Mini Pro
Order Amount : 8798.00
The above was purchased by me at the rate only 5 days back but the actual price in other online shopping is only Rs.7990.00 There is a clear of rate cheating ,so I want to send the product back or money back.

Hear is the link for conformation on other online marketing.

http://www.ebay.in/itm/ws/eBayISAPI.dll?ViewItem&item=[protected]#ht_9809wt_...⇄

GMrng..

The screen of my 1-month old sony ericsson neo V broke. I deposited it in the Sony Ericsson Service Center (on AJC Bose Road) on 08/02/2012.
The Workorder Number is SE[protected].
The earlier ticket ID given to me was 92383135.
The latest Ticket ID given is 92493232.
The Complaint Number is SES[protected].

On 08/02/2012, I was told the repaired handset would be returned within 10 days and that they themselves would inform me about its status. However, they never called. I called them up at regular intervals to get updates on my mobile handset and I was told that the parts are in transit from Chennai. Then after repeated calls, I was told, I will be given my handset back by March 2, 2012. When I called them on March 2, 2012, I was told that within 3 days they will let me know when will they give it back to me.

Its been close to a month that everyone at Sony Ericsson Service Center, Kolkata are clueless about my mobile handset. This is how the after sales services of a world-renowned company shapes up. I bought a high-end mobile handset to use it not to keep it with the service dept who is just not bothered about harassing their customers.

Regards,
Ruchi Gupta

I purchased Sony VAIO Laptop in first week of January 2012. The same day when I brought it home and switched it on I got a fatal error and was not working properly. After several attempts of restarting again and again it finally worked but still the same problem persists again and again. When I called the Shop owner from where I purchased the same day, I got a careless and Arrogant reply from him “That is not at all possible!! We can’t do anything. You Have to take it to service center" I was stunned and felt betrayed by the company as it sold the malfunctioned product and at the same time the shop keeper is not taking any responsibility regarding the same.

I had been trying to contact the Sony customer care for several weeks to lodge the complaint regarding the same. None of the customer service representative is showing a respect to the customers. I was such an insulting when I heard the customer service representative saying “Please Use Professional Language!!" When I shouted in anger regarding his unwillingness to take responsibility to my case. What am I supposed to do for the defective product that I bought by paying several thousands of rupees and at last they are not coming forward to fix the same?

Is fooling the customers the strategy being followed by the company to earn more money?

I Lost My SONY ERICSSON -SPIRO (W100i),

IMEI No:[protected]

Date & time & Place of lost :04/02/2012 , 02.30 pm , At Wonderla , Weegaland, Kerala....

I tried so many times to find my mobile, stolened person switch off the phone... please block that IMEI mobile...

Hello Sir,

I am facing display problem in few months after purchasing Zylo from shop (Jay Videshi Bazar, Shop No.5, A-1 Market, Sai Chowk, Pimpari, Pune -17 ).

Below are the purchase details:

Shop Address : Jay Videshi Bazar, Shop No.5, A-1 Market, Sai Chowk, Pimpari, Pune -17
Mobile Model : Sony Ericsson-W20-ZYLO
Purchase Date :[protected]
IMEI No: [protected]
Name : Uday

Service center Details : New Tirupati Cellulars", Shop 2&3, Esteem Towers, Mumbai - Pune Road, near Surya Hotel, Kharalwadi, Pimpri, Pune-411018. Phones:- [protected]/[protected]

1) I submitted my mobile 3 times for same issue in same sony ericcsson service center (New Tirupati Cellulars", Shop 2&3, Esteem Towers, Mumbai - Pune Road, near Surya Hotel, Kharalwadi, Pimpri, Pune-411018. Phones:- [protected]/[protected]) but they did not fix the problem permanantly.

2) Now the service center guys are asking me to change display with additional cost of 720/- RS though my cell phone is in warrenty period and blaming that the cell phone has physical damage where it doesn't have any physical damage.

3) Also, they are suggesting to show this cell phone in some other sony ericsson service center in Pune and gave up from fixing the problem.

4) Neither they are providing me fix of the display problem nor they are replacing my mobile.

5) Seems that the ZYLO model itself has lot of issues and service centers are not co-operating.

Really frustated with this Zylo as well as Sony Ericcsson Service Center.

Can someboday please help me ?

Many thanks in advance !

Uday Kumbhar
+91 [protected]

Purchased handset SonyEricsson Xperia Active st 17i 3 months back.

Since the day purchased observed problem of call drops, internet miss connectivity, message miss delivery, camera focus issues, photo with lighting issues etc.

Reported service center 2 months back, they referred to another service center at Bangalore Jayanagar and took the complaint, promised to deliver in a week to 10 days a new phone.

Took almost 45 days and gave an old mobile with scratches on touch screen, back panel, dust at speakers and camera posing it to be new. I rejected the mobile and immediately get a new one but in vain.

Due to repeated delays and such surprised response of Customer care of old mobile instead of new mobile replacement I asked for DO letter to purchase any mobile of my choice because I have lost hope in their genuine product delivery.

Spoke to Regional Manager telling the wait and nuisance caused and requested I don’t want any delays for the mobile but DO letter to purchase any mobile, but have got no response.

I purchased a Sony Walkman nwz-w202 from a Sony authorized dealer. However, I could use the player only till may one year. I have been running from service center to dealer to online customer care center but every one insists 50% of product purchase price etc without which they are refusing to take any action. The serial no of my piece is 5499849. What I dont understand is the difficulty which I have to go through to argue and make a set of people understand the issue which is caused by a defective equipment manufactured by a reputed company like Sony. I also searched on the net and have now come across innumerable similar complaints all over the world and a news item where in Sony had replaced the defective pieces. But in my cases the people are saying that I would have to pay money to get the set replaced. and there too, the warranty lasts for a year. Looks a fantastic deal for a company to manufacture which fails after 13 months and needs replacement but at a price. This is not the customer experience I expected from Sony. So please help. Rs 5000/- may not be big for Sony, but it is pretty big for someone who gets only two earpieces connected by a wire and does nothing for that money.

I am using Sony Ericsson w705 I have purchased this phone on 1st of June 2011 as you can find in the attachment. I have given my phone for repair to their Maa Vaishnavi Service Center at Laxmi nagar on 19th of January 2012 with the Work order number se[protected] however on 27.01.12 I got to know about my phone status that Sony Ericsson has stopped making the parts of my phone that is why E-star has returned the phone. I talked about this with their call center they told me that they were in touch with their head office and they will get it done repaired within 3 days and they have asked me to take a new Work order number I trusted them and did so my new work order number was se[protected] and it is still not done they were unable to get it repair so I asked them to replace my set with the current model I called their call center again there was a guy named Abhinav he straight forward denied me that you can't replace this set I asked them can you forward these words through email he was ready for it however I haven't got such an email yet. I want its replacement because if they were unable to repair my phone at this time then what would happen once the warranty got over? I have talked regarding this issue with their call center head (Manu) on 08/02/12 he assure me that Mr. Ankit will follow this case who was the supervisor suddenly I fall ill and could not contact Sony Ericsson for 6 days and no one was bothered to take care of my issue when I called them back on 17/02/12 they have not found any solution I talked about this Mr. Wamiq Ansari he gave me offer to replace my phone and provide the replacement and then he change his word and told me that he will provide me the same mobile phone SONY ERICSSON W705 which I have told him 10 times that i will not accept because they have already stoped supporting this phone then Mr. Ansari gave me one more offer to provide me j20 which was also Sony Ericsson not dealing with I am harassed so much for a month still I want to get a solution through mutual understanding, I called again to your call center twice to talk Mr. Ankit however they promised me to gave me a call back what they didn't I tried my level best to resolve this issue without going consumer court and they keep on disappointing me I would request you to help me so that we can let consumer know that how much great customer service Sony Ericsson provides to their customer.

Hi,

This complaint is in regards to a Sony Erricson mobile that i bought for my wife last year 21/03/2011. The make of the model is W100i and i bought this from a dealer in Janakpuri New Delhi for Rs 4900.(Mobile Planet)

The mobile phone started giving problem from the very 1st week like:-
it use to hang,
It use to show out of memory every time i wanted to send a text message
It wont respond if i try to open an application.

So i went back to the dealer from where i bought this phone, he took the phone and told me to come next week as he wanted to send the mobile phone to the service center, i went next week and he told me that the phone is OK now as he got it rebooted and all.

I came back home and i faced the same problems again, i went to the shopkeeper again and this time he reacted very badly and didn't help me at all, he told me to that i will have to contact the service center and he cant do anything about it, he even told me that he wasn't interested to listen to what i had to say.

Next day i went to the service center of Sony Erricson in Janakpuri and i was advised by the center owner that this is a problem with the handset, it has low internal memory and nothing can be done about it.

I am feeling cheated and helpless.

I was told by one of my friend and my father that you people actually take care of these things that's why i am approaching you

Would request you to kindly look into the matter and see if anything can be done about this

Regards,

Saranjeeet Singh Arora
[protected]
[protected]
[protected]

sir,
I purchased a sony vaio laptop from comsol pvt ltd ho trivandrum on 25/01/2012 product key-YVJ9F-MHGM9-79DDY-GKYQJ-F6DDPJ. From the first week itself it was not working properly. I consulted a sony authorized service center at plamood jn trivandrum on 04/02/2012. they done something and at that time it was working. but after a few hours later the problem again started. Then on 18/02/2012 i again consulted the same service center..Then also they done something and at that time also it was working. But now the thing is that the problem is still there. Then i called on your toll free number. Mr.Chandan was on line and he said that a formatting is needed. I'm not interested to go for servicing regularly. What is the next step i have to follow?

I have purchased Sony Laptop (E Series VPCEA46FG) in July 2011. I am having problem in my USB port after purchasing the Laptop i have visited Sony Service center twice. They have replaced my USB port twice but still they are unable to rectify my problem.

Please let me know how can I replace by Manufacturing defected Laptop from Sony.

Thanks & Regards

Rahul
[protected]

Sir ,
my name is CH.Hemachandar my sony ericsson mobile handset been given to" vaishnavi enterprises sriranga towers,opp.lumbini jewel mall,road.no.2,banjarahills,Hyderabad" Mr. Manoj had taken my complain about my Sony Ericsson model no : U10i at time of delivery they billed 3612 and he said evrery thing is ok after coming home when i checked my mobile after inserting my docomo sim touch was not working immediately i called mr.manoj he said again pay 1200/- then only touch will work otherwise it will not i shock because already i serviced my mobile at s.s communication elephant towers ameerpet hyderabad for the same reason, i already paid 3612/- and again Mr.Manoj asking for 1200/- to get problem resolved and it is very unfair so please help me out to get out of this issue
thanking you

CH.HEMACHANDAR
MOBILE : [protected]
HYDERABAD

hello,
I,Apurva Aggarwal,purchased a sony vaio laptop from Pioneer computers,ghaziabad.

Within 2 months of purchase the system began to hang.Then to add to the problem it crashed showing a blue screen displaying a message of DUMPING PHYSICAL MEMORY.
I quickly showed the laptop to the sony center of ghziabad,where the technician said it is an internal problem & need repair.
I was charged Rs400, for the same ,which I am NOT SUPPOSED to give sine it is in th warranty period ,still to avoid risk i agreed.
NOW the same problem is occurring daily. I have spent a huge sum of money by now
.I want no less than REPLACEMENT OF THE LAPTOP BY A NEW ONE.

Whoseover is the concerned authority plz look into the matter as soon as possible as my entire work is done on the system.
Revert back to the immediate.
DETAILS:
Date of purchase:10-july-2011
Invoice no-394
LAPTOP SONY VPCEH15EN/B IN5
serial no-7000704

To,
Head Customer Care
Sony India

Dear sir,

I purchase a Sony KLV32: LCD TV from your dealer M/S Suraj Business Pvt Ltd in Oct 2009. There was always a problem of non response of remote with TV but it was not too consistent. Ultimately the TV stopped working in Oct 2011 and we called your service centre Advanced Electronics. They charged their service charge and said that the processor is not working and it will cost Rs 9272 and needs to be replaced. They wanted us to send the TV to their service centre. I made various complaints to your customer care number saying that such a reputed company's TV not working with in two years of purchase is a shame on the company's name. Also that the repair cost is 20% of the cost of TV is exorbitant. All my complaints have fallen on deaf ears. Ultimately I could not watch the dead TV hanging on my wall and I deposited Rs 8000 as advance with Advance Electronics for the spare part on 27th Jan 2012. Today it has been 21 days and they do not know when the part will come. Please tell me which door to knock. I request you to change this spare part free of cost since your company has given me enough harassment. But if it is the strategy of the company then I will have to take shelter in legal recourse.

Hope to hear soon from you.

Sanjay Munjal
[protected]@gmail.com
[protected]