Sony India Complaints & Reviews

hello sir I bought a Sony Ericsson w150i mobile on 24/07/2011 after a couple of months i started having regular problems i.e network ,camera, internet and almost all the applications i submited firstly on 7/10/2011 in service center (Mobile Care, Gandhi nagar) and they returnd me mobile saying that now its ok but the same problem occured again and agin and my phone almost evertime till now and till date i have submitted my mobile more than five times in service center and they every time gave back my phone giving surety of the solution ..but my mobile is having issues they had changed my mobile PCB more than three times but my problem is as it is and the behaviour of the customer care center is very bad they say that they dont have any responsibility for the surety of mobile solution they only have to submit the device rest up to compant and better to contact company .i have contacted the senior national level costumer care executives of the company for my solution but thers no solution for me ..they have replaced the PCB of the phone more than 3 three times and now also my mobile is in service center they are again returning me the mobile after repairing. every time they say that now there will b no problem but now i m very much frustrated with all this and the water is above head now .can u help me plzzz i have attached the details of the service center record dates and woork order in it..thanking U

Whenever someone calls me or I call someone, I am not able to hear anything. It works fine with loud speaker or the headset(microphone).
This is the second time this has happened with my phone. Last time when it happened, I had to go through a lot of hassle and get my phone to the service center(which was not easy to locate...), on top of that they kept it for around 20-25 days. I searched the internet and this seems like a common problem with this handset.
I used to be a great fan of Sony Ericsson(my previous two handsets were also from Sony). But I am disapponited to say they no more provide the quality products. I hope Sony Ericsson would take some quality measures to retain it's customer.

A very frustated user
[protected]

We have paid advance to Sony Dealer ( Kohinoor Tele Video, Dadar East) for purchase of Sony Handycam CJ260 basis the brochure as they had no display models on 30th March 2012. The product was suppose to be delivered on 31st March 2012. Since we had seen the model only on brochures, and post checking with friends, we realised that we should have purchased the higher version of Handycam with projector...PJ260.

On 31st March 2012 morning we informed Kohinoor tele video person that we want to upgrade to the higher model and can pay the difference amount immediately. Kohinoor person has called Sony person a number of times to get the upgrade done and Sony India just doesn't care to help out the customer for exchanging the model before delivery of product. The product is with Kohinoor in sealed conditon and I have not taken the delivery and yet Sony India is not ready to help ugrade the product.

Its nearly a week and even after a number of calls to their call center has been put on deaf ear.

Sony only talks about great product, great service only on their website but if you buy one, you are in for trouble,

sir,
(Sub: Complaining about lost of my laptop)
I G. Jogulu bought a SONY VAIO VPCEB 44EN/B LAPTOP on[protected] having S/N P[protected], SO[protected].
Recently on[protected] i lost my laptop at the early morning in between 04-06 am. I complained on phone regarding this on same day to sony india. They told me that they will send details about this issue to my mail id.
Till now i Didn't get any reply or mails. I complained in the nearest police station also. They are asking about your tracing details to trace out my laptop.
So please consider it as a personal issue and trace out the details and send to me.
thanking you
your faithfully
G. JOGULU
Mob:-+91-[protected]
Email: [protected]@gmail.com
[protected]@yahoo.com

Hi,

We purchased a Sony Ericson Xperia X10i Smartphone on 11th September 2009. The handset worked fine till 27th October 2011. on 27th October all of a sudden the handset started freezing and on 28th of October it started rebooting every 2 mins on it's own.

Because of the above issue I took the phone to the an authorised Sony Service Centre (Noesa Electronics Pvt. Ltd. - Gouribari). Post basic diagnosis of the phone the Service Centre REpresentative said that they need to check it further and I need to deposit the phone & they will inform me the next coarse of action & how much I need to pay to get it fixed over phone as it was out of warranty by then.

I never received a call from the Sony service centre. I visited the service centre on 3rd of December and post complaining I was asked to come back on 5th December. On 5th December I was informed that the cell phone cannot be fixed as the Motherboard of the Cell phone is damaged & I need to pay for the repair.

I agreed for paying for the phone to be fixed; however the SErvice Centre representative denied to repair it stating that it's not possible to repair the same as motherboard is damaged.

The concerns that I want to raise about my interaction with Sony are :

i) I never received a call from Sony Service Centre People even after a promise was made for the same and I had to chase it.

ii) I was informed that the phone is not in warranty so for any promlems I will hav eto bear the expenses. When I agreed to pay theya said that it cannot be repaired.

iii) I also visited the multiple Sony Service Centres i.e. of Gouribari & Rash Behari but no one ever tried to take the Ownership and fix it.

iv) If this kind of pathetic service is given to a customer who has purchased such a high value phone, then I really don't want to imagine to what level Sony's Customer service has been deteroited.

I am really dissapointed with the above instance and if Sony doesn't do anything about it. I am loosing my entire faith in Sony.

Regards,
Raj Jaiswal

I am using Soney Ericssion Xperia Arc-S. I purchased this from Mobile shop in Dwarka Sector-5 New Delhi.
1. This phone hangs quite often and stops functioning. I requested dealer, he suggested that this is a known issue and we need to boot the mobile every day.
2. Its battery requires recharge in every 12hrs.
3. Signals go even quite often while other phones were working with the same network.
I at the time when this phone was sold, dealer said that it is the fastest phone and battery remains for 2 days. Now he is not listening to any complaint and neither company service center is ready to help. Kindly advice.

Sony India held a contest at Facebook in which we had to get maximum likes to win a contest. I managed to get the maximum likes after working hard day and night and in the end sony people gave prize to someone who was not even in the top page of votes. THEY GAVE PRIZE TO THEIR OWN PERSON! THIS IS VERY UNFAIR! I NEED A REASON FOR ME NOT GETTING SELECTED BECAUSE I HAD THE MAXIMUM VOTES AND ALL MY VOTES WERE GENUINE. IF THEY WERE FAKE, I WANT A PROOF! THIS IS VERY VERY UNFAIR AND BAD!
I have attached an image showing that I had maximum votes @ 12 PM ( The time when the contest ended).

SUB STANDARD COMPONENTS USED IN BRAVIA LCD 32". SIMILAR COMPLAINT OCCURED TWICE IN 1 YEAR. EXTREMELY POOR SERVICE LEVELS. SHAME ON WORLD LEADERS...


KPS CHAUHAN
[protected]
DELHI

I online purchased new mobile sony erricson x-peria (Model -Neo V) which is in warranty period, when I received the courier than i come to know about the data cable is getting loose with the handset than i went to sony erricson service station address : Mobile care, nr choice restaurant, c.g. raod, ahmedabad, gujarat to check the data cable which is in warranty period at that time Miss Minaxi executive present there examine the

data cable and reply in rude way said that it will not be replaced or repaired as its damaged by me but the fact is that it was not damaged only the loose contact. without behaving politely she misbehaved and talked rudely. and after i raised complaint at sony erricson customer care about the service station and executive and also sent the snap shot of the cable through the same service centre but from there also i am not getting any satisfatory answer. But the fact is that the data cable is not damaged its company defect which they are not accepting. pls look into the matter at the earliest and solve my problem

This is bring to your king notice that I want to lodge complaint again Reliance Retail LTD store in Phoenix Market City Opp Mahadevapura CMC office Whitefield Road, Bangalore – 560048

I had purchased LED TV from this store on Friday that is 23rd march 2012, they guys promised me to send the set within 48 hours, but till now delivery of LED 40EX520 has not been delivered, and I had given call to this Center almost 6 times but always sales guys picked up call and updated that set will be delivered they have made false promises to me for the delivery.

I have to put this complaint to Reliance management that this is really a shameful service and all false promises done by Reliance digital Retail LTD store in Phoenix Market City Opp Mahadevapura CMC office Whitefield Road, Bangalore – 560048, I as a customer is really frustrated and will update all my IT guys not to buy any product from Reliance digital Retail LTD store in Phoenix Market City Opp Mahadevapura CMC office Whitefield Road, Bangalore – 560048 as they have very shameful service and there sales people sitting on call all make false promises to customers.

Please if this complaint can be forwarded to top authority that will be good, I want explanation in detail why they have made all false promises for delivery of the LED 40EX520 Sony set. Till now what time the set will be delivered ?

I am waiting for the call from reliance guys and delivery of my SET ASAP.

I purchased Sony Vaio from United States. Now, I am in India. My laptop gets over heated and turns off then. Its still in warranty as I purchased it on 28th April 2011, less than one year from now. I gave it for repairing at Sony Service Centre at Adithya Infosystems (B-11, Tilak Marg, Near Ganna Sansthan, Dalibagh, Lucknow). They did not take it in Warranty as it has been purchased from US. I do not have a warranty card as in US, the same is not provided. I gave them the print out of the order information taken from my account at sony's website. Here enclosed is the copy of it. Please help. They say that 4000 INR will be charged as the fan is not working properly. If its in warranty why should I pay the money? Take some action please.

Laptop Details:

S/N :[protected]
Service Tag: C608WX9Z
Product Name: VPCCB190X

Dear Sir,
I have purchased SONY ERICSSON XPERIA X10 model IMEI NO.
[protected] from MOBILE WALA KUNJ PLAZA VADODARA-390001 dated
21.06.2010. Withinsix months it had charging problemsand same is given
to Sony Ericsson Authorised Service center at Vadodara and they told
me that charging point is gonebad and they repaired it and given me
after fifteen days. Again same problem developed just after one year
and the same Service center repaired and i paid Rs1250.00 and brought
the mobile.again it developed the same problems and again given for
repairing to ACCEL CARE CENTER, VADODARA (JOB NO.21) ON 19.11.2011
(new Sony Ericsson Authorised Service center at Vadodara ). After 15
days when I enquire about my mobile they said the mobile can not be
repaired and returned it to me.
After getting Phone no. from MOBILE WALA I contacted onPhone no 011
[protected]ID NO[protected]and they have given me the address of
another service center i.e. MOBILE CLEANIC, OLD PADRA ROAD VADODARA
where ihave given my mobile (Doc# I10089) on 22.02.2012. Now they are
telling that only charging problem is solved and it will not do data
transfer and charging Rs 1550.00 that too for incomplete repairing. Further when I contacted Sony Ericsson help line and when repaire center was told about to give Job order by help center he called me to and returned me the unrepaired mobile set and refused to give Job order. again when I contacted the help center Mobile Clinic center told the Help center that the mobile set was tampered and can't be repaired now the Sony Ericsson Help center is telling that they cannot help in this case as it is tamperd by unauthorised service center
I AM FACING LOT OF MENTAL AGONY AND FRUSTRATIONS BY BYING YOUR MOBIL.
NOW IT IS MY SINCERE REQUEST TO YOU THAT EITHER GET THE SAME REPAIRED
PROPERLY ARE REPLACE WITH NEW.

REGARDS,

krishna kumar dhuria
mobile no [protected]

Hello,

I purchased Sony Ericson Txt Pro in January - 2012, from Infeabeam online shop. I am facing lots of problem working problem
Its working very slow, gets hang often. It show notification when recieve msgs but when I go to inbox to read it dosent show, & the msgs I sent before it shows as new msgs recieved.

when I recieve or dial calls it doesnt shows in Call History.

I am unable to llog in Social sites even cant access internet.

I just fed up with this handset, Please help me out. I dont have money & time to waste. I bought this handset after spent my 6 months saving.

It is really a cheap moblie handset & waste of money.

So request to you please suggest me what should I do...?

Should I take some leagal Action or we have any other option...?


Thanks
Ankit Jain

Hello I m Garry Samra.I bought a ps3 320GB move bundle from Canada Toronto On 7 April 2011 From WALMART.After six months my ps3 does not work properly.One day I was playing Saints row 2 then suddenly the screen starts blinking.I restarted the ps3 but it did not fixed.Now whenever i start it the main menu like music,pictures,game,settings etc all are blinking .My ps3 reads discs but when the game starts it starts tingling.
it has a remaining guarantee of 2 months also.So there fore I request you to do Understand my problem and take any sudden action.
Yours truly,
Garry samra

I had purchased Sony ericson txt pro mobile 3 months ago, with expecting lot from the hand set that they had written in their manual, But in reality it is the worst set in all the mobile sets, with the higer cost of 7500/-..... china set is far better than this mobile with the low cost of Rs 1000 with lot of option, The problems are

1 This set is not user friendly. for eg. it takes lot of time to see even contacts and dial, and to even see call logs.
2. it will hang over so many times.
3 it auto matically lifts the incoming calls with out touching, how this will happen god knows.

4 touch screen is very bad


Friends dont buy this model, i suggest go for samsung...........i[censored] go by its looks...u will suffer a lot .....its my perosnal experiance...

Useless Site Ordered on 12/3/12... still a msg of delay due to stock problems what a uslees thing in any business stream.....
Dear vikram talreja,
We are sorry to let you know that there has been an unexpected delay with one or more items in your order[protected].

Delayed Item: Sony Micro Vault Tiny 16GB (White) | Rs. 710

We apologize for the inconvenience caused by this delay. The new expected delivery date has been updated below.
Delayed Items :
S No. Item Code Item Name Shipping Status Expected Shipping date
1. [protected] Sony Micro Vault Tiny 16GB (White) Processing Mar 22 2012
Shipping Address
vikram talreja
c - 124 sector 5 near M L A rest house taigore nagar raipur, devi laxmi hospital
raipur, 492001
Chhattisgarh, India
Mobile: [protected]


better to go with letsbuy .com

I have ordered @nd time in snap Deal.. this time ordered a Pendrive on 12/03/2012... Estimated Shipping Date 19/3/12... shipping date is very late before only & now an sms recd saying shipping is more delayed on 22/03/12... This type of behaviour is not going to take snap deal anywhere... There is a Delay in delivering a small pendrive, then how any one order a cell phone or any other huge product...

TOUCH SCREEN NOT WORKING AND HANDSET DEAD.

LIQUID INTRUSION INDICATOR - WHITE

I AM STIL LOOKING FOR A REFUND OF THE AMOUNT OR A NEW CELL PHONE AS I CLAIMED THAT THERE IS A MANUFACTURING DEFECT IN THE PHONE. THE SIDE PANEL IS BROKEN AS I SAW WHEN I OPENED IN THE BOX AND CLAIMED WITHIN THE SPECIFIC PERIOD OF TIME AFTER THE PURCHASING DATE VIZ ON 3rd JANUARY 2012 WITHIN 3 MONTHS OF PURCHASE.

HANGING PROBLEM WAS QUITE OFTEN IN THE PHONE BUT STILL WAS BEING HESITATED BY ME BUT IT WAS HIGH TIME WHEN I WAS DOWNLOADING SOME PERSONAL FILES FROM PC TO PHONE AND THE PHONE WAS DEAD SUDDENLY.

I am extremey disappointed with this and I would be grateful if sony ericsson provides me a new handset or a refund of the amount as sony warrants its product to be free from defects and improper functioning which is not certain in my case.

I have an Xperia Mini Pro handset which is in warranty period ,i have already got the handset checked by their authorised service center but since the day ive repaired my mobile because the android market was not downloading any softwares ,i have got this typical problem ,whenever i use Facebook on my handset ,the images and graphical content wont load ... I have also tried downloading different software like Friendcaster for Android to use Fb ,but no joy ......

I am Sunil Vishwakarma, I Purchased a Moblie phone(Sony Ericsson Vivaz Mobile) Order No.: 3545424 from Naaptol".com , they send me duplicate Accessories of Sony Ericsson, I made call to both department Customer care center and product ordered booking center!. ordered booking center did not resolve my query and said to me contact customer care center, when I made call to customer care center they also not resolved my problem even they are not ready to accept their fault that they have send me duplicate and incomplete accessories with the Sony Ericsson Vivaz Mobile!. Pathetic Customer care i have ever seen in my life, rude behavior with the customers".after that I sent mails to CEO, support and feedback department that send me Original Invoice of the Product, missing and original accessories of Sony Ericsson but not got any positive response for the same/.
I will suggest you all never buy any product through Naaptol.com , their offers packages are fake sending incomplete and duplicate accessories with packages;.
Never go for this site.