Sony India Complaints & Reviews

Sony Ericsson/ Mobile W705 — Delay in delivery of Mobile

Sir/Madam
This is to inform you that I have given my mobile W705 dated 3rd Nov to one of the service centre Mobile technology , 1785/45, Opp YMCA, D N Nagar, Link Road, Andheri west 400053
Tel:[protected]
My mobile is under warranty. Normally time taken for the delivery is 15 days but here the scene is different. Its 1 month but still i didnt receive my phone. Everytime I call or visit the service centre I get new dates.

I dont understand what to do. I called them and warned but no revert. I also marked a mail to questions.[protected]@support.sonericcson.co.in


Kindly consider the matter.

Prateek Mathur
[protected]

home theater — installation

Sir, i have perches sony home theater the date of 24,oct 2011, but still not instal,
so i dont happy about sony products.
invoice no si/4794

Dear Sir,

Regret the inconvenience caused. Please share your complaint no. with us here, we will need this detail to assist you further. You can also report this incident at our official toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Sony Ericsson — Phone is not working

i am having BSNL cell one [protected].Some times it is not working outside odisha.Emergency calls only message is displaying.

Sony Ericsson — New phone five daysold not working

I, Imran Qureshi had purchased the new sony eric neo v handset on 29Dec 2011. On 4th jan the speaker stopped working. As i was busy with work, I went to the service centre on 9th Jan 2012 to ask for a replacement of the handset but they refused. However, they repaired my handset and returned it to me on 17th Jan 2012. Now the phone is not working. It is completely shut. I need a replacement which the company is not giving. I did not get a chance to use my phone even for a week and all this problem started. Pls help.

Dear Sir,

Hope your concern is resolved now. In case you are still facing the issue, please report your concerns at our official toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India

Hello,

I am Anand adaikalaraj from trichy.seller shop is poorviga mobiles.I am buy a SONY EXPERIA NEO L at[protected] after 15 th day display is problem so go to your product seller they are give the service center address go and drop my phone at[protected].after service got phone at[protected].then now[protected] t0 touch is problem.mummy is a human rights member go to your seller drop the the phone and ask i want to new mobile.your seller that's not my work give your phone talk to service center if it's possible after we will give a new phone.today your service center content you mobile have touch only problem so we are not give new mobile replace that touch.
serivce center name:ACCEL FRONTLINE SERVICE LTD.
PHONE NUMBER:[protected]
FIRST TOKEN NUMBER-[protected]
SECONE TOKEN NUMBER-[protected]
i want new mobile.i don't want any replace part mobile.


Sony very worst mobile product.

hello..
i have bought a brand new xperia p (5 months ago). but i have used it only for 20 days. it has a problem in transparent part it occurs a gap in transparent part . i give my handset to service center. after 1 month my handset will replaced with swapped one. after 3 days it will also have the same problem. till now my handset is on process..
very very poor service of sony.
from my experience please never bought a sony phones.

Nakul
ph:[protected]

Hello
i have bought a Sony xperia tipo 21i2 (3 months ago). but it has a problem. i wan not able to make or receive a calls, other massage shows :- not registered network. i give my handset to service center. on 27 Jan 2012. I still not get my phone back.

I am writing you with the great sorry that i didn't get my phone so far. I am fully irritate with your services. Its been more then 20 days to submitted my mobile in Sony service center.

But your way of services shows that either sony is very poor company, sony doesn't have spare part of the phone to supply to service center or sony just concentrate for selling their product not for customer service.

I have received a defective mobile from sony showroom, it was creating problem from day one.

When i submitted my mobile they make me promise to deliver within 10 days after replacing the defective part, now 20 days has passed away i yet to get the delivery.


I am facing a lots of problem
from my experience please never bought a sony phones.

Md. Faheem
[protected]

SONY XPERIA - DIES BEFORE 3 MONTHS and NO ONE IS READY TO REVIVE IT

To whom-so-ever this may concern,

Firstly I would start by saying - I WAS a big fan of Sony .

I had bough the oh-so-tempting ( the Katrina Kaif starrer ) - the great - SONY XPERIA Z on the 19th of May as a birthday gift from my dad . And this was supposed to be the last phone ever to be gifted by my dad. And it has turned out to be an UTTER DISAPPOINTMENT .

The phone refused to charger itself on the 03rd of August '13 . So my dad went to the so-called-authorized -- Service center for getting it checked.

Then I went on the 09th Aug at 11 o'clock to check the status as the toll free no. refused to work. I was told that I will be getting a replaced phone (as sony xperia Z does not get repaired )and was asked to wait 20 min. I waited patiently . After which I was informed that they have to update the OS and that the battery was charging up slowly . I said there is not need for the up gradation - I will do the needful if necessary . She insisted that it was Sony - policy . I grew suspicious - when you buy a new - and if these guys were giving me replaced phone - why did it need up gradation ? But as I had some faith - I let this slide . I was told to come after 3 - 4 hours. I called up again post lunch and was informed that the phone is still not "done" (I don't know what was to be done as it was a new phone ) and that their SERVER was running slow so they could not get it updated. I was assured that the phone will be all ready by 11 o'clock the next day.

I went there and was handed a phone in a brown cardboard box (it had no sony logo or anything on it ) I opened it and was shocked . IT WAS A USED PHONE.
Firstly, it had the front and back scratch guard on with scratches on it . This was supposed to be a replaced phone !!! It wasn't even in a ""boxed piece"" .
Secondly, when the sockets were opened - there was dust and black dirt in them.
Thirdly, THIS WAS CLEARLY NOT A REPLACED PHONE .

The receptionist said this is the "replaced phone" we got from sony - you check the IMEI no.

I went on then to speak to the person in charge. (who was the same person I spoke to who said the phone needed up gradation )

I told him point blank - this is not a replaced phone and I will not accept it. He asked me what makes you feel so ? I pointed out the scratch guard - the dirt - and if it was a new phone what software update was needed and if he could not help me - I needed someone who would. He said he needed to talk to his boss and ask PERMISSION (for what I have no clue about ) . He refused to give his boss's contact no. as he said "that is my duty to contact him" !! I also told him that if this is clearly an unboxed piece even if there is only a handset . There is no plastic covering - no internal cardboard to support it - if it was shipped. How was I to trust him that he is not giving me a replaced phone.

Then he went inside - we waited for 20 minutes. He came out saying - that his boss had "Granted him permission" and that I will have to wait to fr sometime to carry out some formalities. I waited for 35 min . In this time I realized there was not a single OFFICIAL Sony XPERIA logo or anything even relating to sony there - except for 2 flimsy cut outs of Katrina Kaif holding the phone - which looked to be stolen from an Xperia prmotional event. The service center also i think conveniently forgot to mentioned that this was a xperia service center only.

The guy then came out with a form to be filled - believe me this was no regular SONY form - and it had a category mentioned where he had to fill in who the vendor was - that was sony . He then filled the reason for complaint (after taking a good whole minute ) was that there was dust on the phone and network problem. And he asked me to sign it . I asked him what was the " network problem " he then scratched it out. I went out and wrote "dust found on a replaced phone" .

Then I went to ask him whether this was an authorized sony xperia service center - and then it it was a CLOUDBURST ! there were - THIRD PARTY VENDORS.

And then the guy went on rude on me and told me that the HO was in Delhi (which I clearly knew and that was the reason I was coming to him and not going to Delhi) and that they have a contract with Sony and blah blah blah !! At this point he wanted him out of there as there was a huge customer base and obviously did not want them to hear that he was not he OFFICIAL sony Xperia GUY !

I asked when was I supposed to contact back if he could give me an ETA and he lashed out on me and said - don't you know ? it's the same like last time - you must be familiar . I was like excuse me. This is no way of serving a customer - let alone courtesy - he was not even empathetic. To get me out of there he has asked me to contact on the 13th of August.

I have clearly mentioned - I need to see the piece unboxed in front of me. If I am still not satisfied and it does not mark upto the expectation of a new replaced phone - I WILL NOT ACCEPT IT and WILL SEND IT BACK.

To end this all - I really had so much faith in Sony as a brand. My first ever phone was a Sony Ericsson. My first ever Laptop was a Sony . My first ever camera was a sony. Our first ever Television upgrade was a Sony and all of them have given me impeccable customer service - SO WHY NOT WITH SONY XPERIA ?

Should I expect my Rs. 40, 000 to go down the drain ? Should this me my memory of the LAST phone ever gifted to me by my dad !!!

I HOPE NOT.



P.S. the rating is not for the phone - it is for the customer service

Dear Sir,

Regret the inconvenience caused. Please share your complaint no. with us here, we will need this detail to assist you further. You can also report this incident at our official toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Laptop — Dvd writer not working

Sir,

I purchased your sahara laptop 6 months ago, but its dvd writer is not working properly from last 2 months. Your show room here in my city has been closed by then. I am from khanna. distt ludhiana

I also visited chandigarh sector 34 show room they said company is closed in all over india.

Kindly contact me

[protected]

Dear Sir,

Regret the inconvenience caused. Please share your complaint no. with us here, we will need this detail to assist you further. You can also report this incident at our official toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Hi,
My name is Ananth Prabhu, Chennai. I’m using SONY Laptop Model no VPCEG25EN, Serial No 7015424.
I had purchased on 31st December 2011, from ASKI Computers, Ashok Nagar, Chennai. I want to make a complaint about your service center response for LED Screen trembling.
On Monday (7th May 2012), we have given the laptop to your ADYAR service center for LED Screen trembling. After two days, that is today (09th May 2012) morning, they have stated that the problem is normal in this laptop. The reason stated that is while using laptop, the LED screen size may grow big, Because of this, the SCREEN will be shaky.
How is it possible? I don’t understand. By that time, I have raised a few questions to your customer care executive? For those questions, there was no answer from Customer Care executives.

Questions raised from my end..
1. How the screen will be expanding, while using laptop? (No Answer from your Customer Care Executive)
2. If it is not working (LED Screen) after finished warranty, who will be responsible? ( No Answer from your Customer Care Executive )
3. There will be many chances to get crack, while travelling. Since the LED Screen is shaky. ( No Answer from your Customer Care Executive )

So I’m writing this email to you for getting me a proper response and fixed a shaky problem immediately or do replacement.
I have consulted few laptop technicians in Chennai, They are sure that, this LED Screen Shaky is a big problem and saying it has to fix immediately. Also we have the same model laptop, In that we don’t have LED Screen Shaky problem.
Please get me out proper solution for this problem.
I believe you will understand the issue from customer perspective and respond. Please feel free to contact for any clarification. Mobile no:[protected] Email Id : [protected]@yahoo.com
Thanks in advance.
Regards,
Ananth Prabhu
Mobile no[protected]

From: Ananth Prabhu <[protected]@yahoo.com>
To: "Sonyindia.[protected]@ap.sony.com" <Sonyindia.[protected]@ap.sony.com>
Cc: "[protected]@ap.sony.com" <[protected]@ap.sony.com>; "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Wednesday, May 9, 2012 7:36 AM
Subject: Re: 'SonyIndia=[protected]'SONY Laptop problem Model no VPCEG25EN, Serial No 7015424 - LED Screen Trembling



Hi,

We are using same model laptop in our office, however we have not faced any problem in that. Then how the problem is coming in this laptop?

If this is the situation, there will be many chances to get crack, while travel with laptop. Since the LCD screen is shaky. If the problem is not get solution, get me a replacement or refund. Otherwise I want laptop screen should be fit without shaky.

I'm not satisfied with your answer. Could you please call me and explain?



Thanks
Ananth Prabhu

WHAT IS THE STATUS NOW?

PLEASE HELP ME?

Where is the result? following up since 7th May 2012(Monday), However they are not giving any positive result. Only that they are saying this kind of shaking problem is available for this model. How is it possible?

Am I mad to buy the product with fault?

Is that possible LCD screen shake in all the laptop module? if does, then Sony product will not buy any customer. Please ask your customer care exectuvies, be responsible while responding to the customer..

It looks like crazy response..

I need to replace the laptop immediately. See, you people are runniing the days without solution. If this is the case to be continued, Defenitely I will have to face this problem with legally.

Thanks for your response.

Ananth Prabhu

Friends,

This is my experience. I want to share with you. Please be aggresive while purchase of Sony laptop. Since they are very happy to give below kind of response to adjust thier business profit and also to make customer foolish.



"
Greetings from Sony India !

We thank you for patronizing Sony Products.

This is in response to your mail dated: 09-May-2012 addressed to Service Head regarding the VAIO model: VPCEG25EN, Serial no: 7015425.

As per your query we wish to inform you that the LCD back light will be placed on the bottom of the LCD which will be intact with th e LCD bezel.

In running condition, heat will be dissipated from the back light and due to this heat there will be a minute expansion on LCD.

The product was inspected and confirmed that product is as per the design specification.

We solicit your kind understanding in this regards.

Thanking you and assuring you best of our service support always.

With Warm Regards,
For Sony India P. Ltd.
"

Dear Sir,

Regret the inconvenience caused. Hope your concern has been resolved now. For further communication on this issue, please call us at our direct official toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Hello friend.

They will replace your laptop with another second hand laptop in new pack. Sony people are very smart in cheating the customers.


Abhishek

SONY INDIA PVT LTD/HANDY CAM — A SPOT ON THE LENS

To
Sony Service Centre
Sony India ltd
Dear Sir,
I have purchased a Handy Cam Model no DCRDVD708/C E37 Serial no 2931727 from New Radio house, Bongaigaon on 21.04.2007.
At time of purchase a spot was noticed in the lance of the Camp; the Service agent of your co stated that it will not affect on the photograph.
We went for a long outing and had taken lot of photograph. When I uploaded the same in the computer, we could find spot on every photograph.
For changing the lance, I deposited the Cam along with a Service Coupon to our local Sony dealer M/S New Radio house, Bongaigaon on 31.07.2007 against their complain no 003.
Your Service representative took the same and handed over to Gauhati, Tech Shop, Rajgarh, Main Road, opposite A V Complex, Gauhati 781003.
In spite of repeated telephonic request, visit to your local dealer and request to your Local Service Agent we have not received back the Handy Cam till date.
In view of above you are requested to instruct your Service personnel to arrange for return us the Handy Cam after repacing the lance or else replace with a new one.
Your prompt action will be highly appreciated.
Thanking you,

M C Baidya

Dear Sir,

Regret the inconvenience caused. We will surely check upon your concerns. Please share your complaint no. with us here, we will need this detail to assist you further. You can also report this incident at our official toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Dear Madam,

Regret the inconvenience caused. We will surely check upon your concerns. Please share your complaint no. with us here, we will need this detail to assist you further. You can also report this incident at our official toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

dear sir the e mail has been sent to above mentioned email address . kindly look into it and how the things can be sorted out.

Dear Sir,

We suggest you get in touch with our service center again for assistance. They will check upon your laptop again and take the necessary corrective action. In the meanwhile, we will trace the status of your concern separately as well. Please share your complaint no., contact no. and emial ID with us here.

Regards,
Sony India

it is harasment to costomers.

Dear Sir,

Regret the inconvenience caused. Please share the name and address details of the said service center. Also share your complaint no. with us here. You may also report this incident to our official toll—free helpline at[protected] or mail at sonyindia.[protected]@ap.sony.com

Regards,
Sony India

Lenovo/laptop — HARD DISC GOT CRASHED

I had pruchased a lenovo laptop Model 3000 Y410 T5750W41024160PW1b77579RQ, No 59014744 , Serial No EB08950353 ,in August,08 . On 16th JAN,10 i.e within 16 months of purchase - ONE FINE MORNING after working on the laptop for 10 minutes, it failed to take any command and BLACK SCREEN appeared and my laptop got hanged. Called lenovo center and then it was send to Guwahati Lenevo Centre at Ulubari .Today I got back my laptop with replacement charge of Rs 2900/- for harddisc. Alas, I LOST ALL MY PRECIOUS MEMORIES, IMPORTATNT DATAS - I WONDER WITH THE QUALITY OF LENOVO LAPTOP.- IT IS NOT AT ALL RELIABLE.

As a valued cutomer please tell me how I can get back my LOST DATA/ INFORMATION - THE ORIGINAL HARD DISC I COLLECTED BACK FROM YOUR SERVICE CENTRE , GUWAHATI.

ALSO PL WAIVE OFF REPLACEMENT CHARGE OF HARD DISC I.E RS 2900.I
Regards,
K.B.CHAKRABORTY.
CHIEF MATERIALS MANAGER
INDIAN OIL CORPORATION LTD ( ASSAM OIL DIVISION)
P.O DIGBOI- 786 171
ASSAM
MOBILE : [protected]

SURPRISINGLY LENVO NOT YET BOTHERED TO RESPOND TO MY GRIEVANCE.

Dear Sir,

Regret the inconvenience caused. Have you visited our service centre? Have your consulted VAIO experts at service centre for assistance? They will inspect your set and suggest the appropriate measures required.

Further, you can also report this incident at our official toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

hi Rajarajan, what you did with your laptop then??? are you using it with another new hard drive yet, one of my friend also faced same problem with hard drive crash all of a sudden while he was playing some game. please lemme know the position of your laptop as i think its useless to put another hard drive in it and use it further, who knows if it will again crash... please email me if you have time, i appreciate!!! at [protected]@gmail.com

Both of You are Right.(Customers ONLY) - - My Netbook was Under Warranty Period. (See Affected Model LINK) - sony (down)
Eventhough I faced same problem OF "OS NOT FOUND " & BSOD (BLUE SCREEN OF DEATH)
I also visited the SONY SERVICE CENTRE where Those INEFFICIENT People told me it that it WAS SOFTWARE PROBLEM.

BUT SONY PPL did not tell me Actual Cause of both the problem. (No Assurance that problem will be solved.) ??

BUT with the help O[censored]K EXPERTS (COMPUTER GRADUATES FROM UK),

I came to Know that there is NO HDD Detected .(It was HARWARE PROBLEM).Sony is CHEATING its Customers

Further SEE THIS AFFECTED MODEL WEBSITE on SONY ASIA: (LINK)
http://www.sony-asia.com/support/resources/en_AP/usefulinfo/HTB_issue/Affected_M...⇄

Dont go to SONY service centre, since they wont Provide you any HELP

SONY ASIA AFFECTED MODEL WEBSITE:
http://www.sony-asia.com/support/resources/en_AP/usefulinfo/HTB_issue/Affected_M...⇄

----20 JANUARY UPDATES --AFFECTED MODEL(on Asia Website of SONY)

Link Proves sony provides Affected Models

Sony India — POOR SERVICE COSTLY PARTS

I would request you not to buy a sony product ever as they have the worst service costly parts and design defects. I had bought a very expensive sony TV . They have changed the part thrice charged more than 17 thousand rupees and it goes burst after every six months .

POOR SERVICE COSTLY PARTS.

i agree with u. i am also experience the same problem. their customer service is very poor. sony is selling cheap chinese goods in india.

Dear Sir,

Regret the inconvenience caused. Our service team is already in touch with your for the said concerns. For further communication on this issue, please call us at our direct official toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Sony India replied to my direct complaint email as:
RE:'SonyIndia=[protected]'General Info - Sailen Kakati May 14,
Dear Mr. Kakati, Greetings from Sony India! We thank you for patronizing Sony products. As per the technical report received from the service centre, since the LCD panel of your set has been found damaged due to external clause, rectification of the set is chargeable. Accordingly, the service centre has charged for the spare as well as service charge. Also, we would like to mention here that there is no protection glass, it is imbibed with the LCD panel & accordingly the estimate for the panel has been given to you. We assure you that since you have already paid the service charge, you need to pay the service charge again for rectification of the set for this time. Also, the LCD panel will have 12 months warranty from the date of delivery of the rectified set to you. For any further assistance, please feel free to contact you. Assuring you of our best services & support always.
Warm Regards, For Sony India Pvt Ltd
Soma Bose, Regional Customer Care Incharge-East, Kolkata.

My reply was as follows which was never answered
Dear Sir/Madam,
Thanks for your response. But my concerns are not adressed yet. I was made to pay labour charge on two occassions. First I paid Rs. 662 at M/s Tech Shop, Guwahati-3 where I just collected the estimate on[protected]no servicing was done). Then I paid Rs 674 at M/s C.P. Enterprise when I submitted the tv for repair on[protected] and took the delivery on[protected]. Please check the vouchers thoroughly.

Secondly, yes, there is no protection glass in the lcd tv. Actually there is a a very thin lcd screen which is fitted to the bulky lcd panel assembly. And it is possible to detach and replace the lcd screen from the panel assemly. In my case, since only the lcd screen is cracked, there was no point changing the whole assembly, which was perfectly working. Had only the faulty lcd screen was replaced, the cost of repairing would have been much less. So I understand, as the monopoly player with respect to Sony product servicing, by not supplying what is exactly required for servicing, Sony India has indulged in an activity which is against the interest of the consumer. Instead Sony India is compelling customers to pay for parts which are not required which is not fair.

Hence I request you to take necessary steps to resolve my grievances at the earlist.

The last communication from my side was on 15th May. Then I filed a complaint through Consumerdaddy.com on[protected]Complaint No. 10857). Sony India chosen to ignore this complaint also and as a result, consumerdaddy.com put the status of the complaint to unresolved status and downgraded the consumer satisfaction level by 10%.

You are a non technical person and that is why arguing on this issue. The LCD panel comes as a whole unit and that is a standard practice for all manufacturers because only the thin LCD glass without back-light frame cannot be safely transported and installed. The cost of this LCD glass is about 80% of the total assembly of LCD panel.

I want to know this from Sony India only. Let them give the exact break-up of the cost of the LCD Screen and the Back Light Frame. If orangzeb.uop is to be believed, I was made to pay Rs. 2000 unnecessarily extra by Sony India just for the Back Light Frame, which was meant only for facilitating safe transportation of the fragile LCD Screen! Is this not a glaring example o[censored]nfair and monopolistic trade practices adopted by the TV manufacturers including Sony India in the name of technical reason? Is it a mere coincidence that the member oranzeb joined the forum; the same day written the post favouring the Company and negating the complainant as non technical person? Though being an engineer by profession myself, I believe the point of technical/non technical should not be raised when a consumer raises his/her concern in respect to an injustice meted out to him/her.
With respect to the second issue, i.e. Sony India's Service Centre M/s Tech Shop charged me the full labour charge just for giving the estimate for repair, by not saying a single word in this matter, Sony India simply adding fuel to the rampant corrupt practices in its Service Centres.

I agree with skakati. It seems orangzeb. uop, who is a self styled 'technical' person, is either directly related to Sony India or any other company dealing with TV manufacuring who are cheating the poor consumer by charging for parts not required for the repairing. After getting the information that the back panel cost is 20% of the total LCD Panel cost, it is clear that Sony India had charged around 2K bucks extra from the consumer for the sack of safe transportation of the LCD Screen, which is most unfair. If the company concerned has any different view, they should contradict this with exact data. Further I protest the idea of orangzeb of terming a consumer technical/non technical when he/she raises concern in respect to an injustice meted out to him/her.
Again the act act by Sony India's Service Centre M/s Tech Shop for charging full labour charge for just for giving the estimate for repair is a blatant violation of consumer rights, and a finger of accusation can be raised towards Sony India for not taking any stern action against the service centre, which in other words simply adding fuel to the rampant corrupt practices in Sony Service Centres.

I am grateful to bboruah for the kind words of support to my complaint. But I think, the first comment, which might be a result of typographical mistake on part of bboruah, may create some confusion that it is me only who had written this comment in the name of bboruah. I would like to clarify that, I skakati, is no way responsible for any comment by any member on my complaint against Sony India.

I regret the typographical mistake in my first comment. However I strongly stand by skakati's side as I myself is also a victim of big company's unfair trade practices on many earlier occasions.

From the the words of the 'technical person' oranzeb.uop, who is most likely an industry insider, my conviction that I was made to pay an excess amount which is not less than Rs 2000/- was vindicated.
The first time when I went to M/s Tech Shop, the lead person of the ASC brazenly declared the three guidelines followed by the ASC (Authorised Sony Centre) to me. First, though they would charge the full estimated cost of Rs.10, 382/-, the replaced LCD panel would not be a brand new one, i.e. it would be a repaired piece! Second, the replaced Panel would not carry any warrantee, only one months' labour warranee would be provided. Last but not the least, the ASC would retain the faulty LCD Panel. This amply makes clear the rot in the Sony Service Centre. This way, Sony India collects the intact parts from the customer (the Back Light Panel in my case), refurbish/refit the same and sell it at the price of new!

Sir/Madam

I purchase a Sony Bravia TV set from e-zone Senapati Bapat Road Pune.
I received the delivery on 27th Nov 2013, your technical support & installation was supposed to be available on 28th Nov 2013.
My Service Registration ID is 16853810 it is assigned to Telecare; ADC - Pune .
But it is not installed yet, waiting, want to know why so much delay & when it will be installed?

Milind Patil

With reference to the above subject, I am writing a true incidents of serious bad experience about SONY India Limited. I have bought SONY LCD TV (Bravia-half HD, KLV-32S530A) on November'2009 from SONY Showroom-Diamond Harbour road. Price was 32, 000 (Approx). In the year 2010-November, my TV was serious condition and your service engineer has confirmed that the Panel was malfunction and this should be change as soon as possible. After three week has gone, Mrs Soma Bose from SONY India has confirmed that panel not yet imported from Singapoor and my TV set will be replace with new one (KLV-32EX400, Full HD) and extra Rs. 5, 000 /- will be pay by me, I have agreed and new TV has come on 06.01.2011 (Market Price was Rs. 37, 990 /-).

After smooth running (3 years) my new TV, in the year of 2015-Janyary, again I have found some problem in TV Screen on 08.01.2014. Already logged call to SONY Service Center. Service Engineer has come on 11.01.2015 and examined my TV and observed that PANEL Problem and this will change. The cost may be 14, 000 /-.

Now my question, what is value of my money. So come to know by bad experience, every 2-3 years TV will be damage.
What is going on ?
Why SONY not giving the value of my money ?
Why should I pay extra amount to SONY ?,

Dear Sir/Madam,

I am writing a true incidents of serious bad experience about SONY India Limited. I have bought SONY LCD TV (Bravia-half HD, KLV-32S530A) on November'2009 from SONY Showroom-Diamond Harbour road. Price was 32, 000 (Approx). In the year 2010-November, my TV was serious condition and your service engineer has confirmed that the Panel was malfunction and this should be change as soon as possible. After three week has gone, Mrs Soma Bose from SONY India has confirmed that panel not yet imported from Singapoor and my TV set will be replace with new one (KLV-32EX400, Full HD) and extra Rs. 5, 000 /- will be pay by me, I have agreed and new TV has come on 06.01.2011 (Market Price was Rs. 37, 990 /-).

After smooth running (3 years) my new TV, in the year of 2015-Janyary, again I have found some problem in TV Screen on 08.01.2014. Already logged call to SONY Service Center. Service Engineer has come on 11.01.2015 and examined my TV and observed that PANEL Problem and this will change. The cost may be 14, 000 /-.

Now my question, what is value of my money. So come to know by bad experience, every 2-3 years TV will be damage.
What is going on ?
Why SONY not giving the value of my money ?
Why should I pay extra amount to SONY ?,

Regards
Dipankar Chakraborty-[protected]

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