Submit a Complaint
Claimed

Sony India Complaints & Reviews

www.sonyindia.co.in
1.5
Updated: Sep 19, 2025
Complaints 8021
Resolved
2254
Unresolved
5767
So far, so good. Sony India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Sony India will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Sony India

Having problems with Sony India?

File a complaint and get it resolved by Sony India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Mobile Handsets
Sony India

Sony India reviews & complaints page 37

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
pruthvipawar
May 31, 2020
Report
Copy

My sony bravia tv is not working and not connecting to internet alsp the message is coming that contact sony
Sony India customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Suraj Kumar Mehta
    May 31, 2020
    Report
    Copy

    Address: Ghuriyama wazirganj Gaya pin code 805131

    Sir 27 ko may 32 inc ka tv liya hu abhi tak installation nahi huya hai baar baar may customer care ko phone karta hu aur local sony service center ko call karta hu koyi sahi say response nahi day rahy hai sirf ek baat bol rahy hai lock down hai sir so sorry ya electriction ko call diya huya hai wo jaygha to coll karega baar baar yahi sune ko mil raha hai your service is very poor
    Sony India customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      V
      Vanvic
      May 30, 2020
      Report
      Copy

      Tv shows different colour of line on screen due to which i'm only able to hear sound
      Sony India customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        prideofelites
        from Jaipur, Rajasthan
        May 30, 2020
        Resolved
        Report
        Copy
        Resolved

        I bought a new ps4 pro on the 28th of may, 2020. I logged-in to my console using my 3 years old psn account.

        After 5-6 hours, i received an email from sony saying that "this email confirms that your sony entertainment network sign-in id (Email address) has been changed successfully. If you did not change your sign-in id, please contact customer support at the following address: https://www.playstation.com/support"

        I visited the page, and there was an option to call the support. I called them, and ivr said "we are working with limited staff so contact us over live chat"

        I contacted them over chat, and they asked me to contact them over email. I sent them an email. It's been 24 hours and no response yet.

        At the same time, i tweeted their twitter handle https://twitter.com/askplaystation multiple times, but they will respond back to everybody but me.

        Worst experience ever!
        Mar 2, 2022
        Complaint marked as Resolved 
        Sony India customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          M
          Mohan Krishna A N
          May 29, 2020
          Report
          Copy

          Address: Sony

          I have purchased 5 sony tv sets between 2015 and 2017. Even earlier i have been patronising sony tv sets.
          The reason for this complaint is because of the 5 sets purchased during the last 4 years, 3 are in various stages of repair in the authorised service centres of sony.
          Most disturbing is this particular model klv -32w622 e with serial # 3055930 purchased on 29th september 2017 for rs 98, 000 + gst from m/s nandilath g mart, kannur, kerala. The set has developed serious problems and i am being asked to shell out rs 26, 000 for rectifying the problem. Please
          Sony India customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            G
            Gbbadboy. 1
            May 28, 2020
            Report
            Copy

            Address: Star electronics... Dhaula kuan

            I buyed a tv 5 yrs back 50 thousand rs. After 3 yrs problem started. Blinking of led light and switch off... For this problem last 3 yrs i spent mostly 10 thousand rs.. Poor and waste service.. I think they r now only learning and seeing see how to repair
            Sony India customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Srinath Mallela
              May 27, 2020
              Report
              Copy

              Address: Bhadradri Kothagudem

              We purchased sony x82e in bhadradri kothagudem (Ravi electronics) telangana.
              As we purchased in the year 2017 we got 5 years warranty service but in the present year we have faced problem with sony x82e. We have called many times to the electronic shop where we have purchased since 10 days but there is no response from them. So we want to clear my problem with your interaction process of sony x82e. So kindly requested you to react to my complaint.

              Your regards
              M. Srinath
              +1 videos
              Sony India customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                sanjaykapur
                May 26, 2020
                Report
                Copy

                My cimplaint no.60042078 is not getting addressed even after many reminders. Operator at phone do not bother at all. Ev en complaint is not getting forwarded to service centre. What is the use of extended warranty. Pls look into it at the earliest.
                Sony India customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  T
                  TEJASWAR RAO
                  May 25, 2020
                  Report
                  Copy

                  I have bought sony led tv kd-x8000g and i m facing issue tv getting off and on frequently..
                  Sony India customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    G
                    gummalla rajesh
                    May 24, 2020
                    Report
                    Copy

                    Address: Order id #31004

                    Order id #31003
                    Sony India customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Akhilahmed
                      May 22, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      I have subscribed sonyliv 1 month back and i stay in dubai as per sonly i have to get all sonly channels and premium movies and shows but am unable to 3enjoy the services if premium account only able to see sonly and sony sab channel when i have raised complaint to concern team after so many emails they are saying now that only limited channels will be able to see. Before subscription they could have mentioned that only limited channels will be seen. I want my refund back they are not responding. Kindly help to resolve my issue

                      They asked me to send the video i have share the same.

                      Thanks regards
                      Akhil
                      +1 videos
                      Aug 10, 2021
                      Complaint marked as Resolved 
                      Sony India customer support has been notified about the posted complaint.
                      May 22, 2020
                      Updated by Akhilahmed                       Still not resolved
                      Verified Support
                      May 23, 2020
                      Sony India Customer Care's response                       Hey Akhil! We understand you are facing an issue with SonyLIV. Request you to kindly elaborate on the issue faced along with the following details at [protected]@setindia.com.
                      - Screenshot of the error (if any)
                      - Make, Model and OS version
                      - Your location
                      - App version.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        V
                        vijay kumar Hans
                        May 22, 2020
                        Report
                        Copy

                        I have taken 1 year subscription of sony liv app. During first 5 months, the app was working fine. However, in last one - two months time sony india has removed live streaming channels like aaj tak (News), sony pix-hd, one hindi movies channel etc. Without any intimation or approval of customer. I have paid full year subscription and its my genuine right to watch all those channels for which i have paid to sony india. The company's action of removing channels from sony liv app is arbitrary and against the customer rights. Either company may restore the all such removed channels or refund the customer his money paid at time of subscription.

                        2. The worse part is the pathetic customer support of the sony india. I have droped 3 emails at ids:[protected]@setindia.com and [protected]@setindia.com one month back but all remained unanswered.

                        Thanks,
                        Regards,
                        Vijay kumar
                        Sony India customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          Maniahpuranik
                          May 21, 2020
                          Report
                          Copy

                          Address: Nashik

                          Not able to start bravia since 1 day
                          +1 photos
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            sachingupta22cs
                            May 20, 2020
                            Report
                            Copy

                            My tv is not working after android update, i guess there was a fault update provided by sony. After update i am facing vertical lines on tv sony bravia.

                            Model name : kdl-43w800d
                            Product 8d no. : 18745501
                            Serial no: 8574737

                            This is a costly product and it's not working just after 3.5 years.

                            After spending 60, 000/- rupees customers are not fools to damage the equipment and spend another 30, 000 for display panel.

                            Please help me to get it fixed. Its out of warranty product.
                            +3 photos
                            Sony India customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              [email protected]
                              May 19, 2020
                              Report
                              Copy

                              Address: Kurmannapalem, Visakhapatnam.

                              Hi,
                              I bought sony bravia kdl-43w800d led tv on august 2016. On march 2020 while watching tv all of sudden the tv turn off and starting blinking red light, i raised the complaint and now they are saying panel is gone we need to pay for the parts what the hell is this in 3.5 years the tv goes then what product is this, i need to pay 80k for 3.5 years to use tv is it? I will not leave this easily i will post everywhere this if i didn't get the tv repair for free of cost. We trust the brand and buy but see the result. Guys, please be careful before buying sony tv.
                              Sony India customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                G
                                Guneeta
                                May 18, 2020
                                Report
                                Copy

                                Address: A 804 , Ourania , gurgaon

                                The tv does not all any additional apps to be added on the setup. I have tried all options. I do believe when the set up was done the same was not done correctly.

                                I am unable to watch hot star on the tv. I was also told there is bluetooth option on this tv which is not visible anywhere.

                                I need a tech support person to come and check and re set up.

                                Tv model no - klv-43w672g
                                Serial no - 8016376
                                Within warranty period.
                                Sony India customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Rohan14
                                  May 16, 2020
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Sonyliv without any intimation deducted 499/- from my paytm account as auto renewal of subscription

                                  When i complaint about the same they replied that we have sent you an intimation.

                                  I have only received a mail about expiry of intimation there is no where written in that mail that it will get auto renews if not cancelled.

                                  This is total fraud and cheating.

                                  Deducting money like this in an unauthorised way.
                                  +2 photos
                                  Aug 12, 2021
                                  Complaint marked as Resolved 
                                  Sony India customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 23, 2020
                                  Sony India Customer Care's response                                   Hey Rohan!
                                  In order to assist you further, please email us the following details on [protected]@setindia.com.
                                  Registered Email id and Phone number
                                  Screenshot of your MY PURCHASES page (As attachment)
                                  Order ID
                                  Transaction ID
                                  Transaction date
                                  Payment mode
                                  Payment receipt copy (as an attachment)
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    MamdiSantosh
                                    May 6, 2020
                                    Report
                                    Copy

                                    I don't want to subscribe for sony liv membership plan. And they are automatically renewing my subscription without informing me.
                                    Which is incorrect.
                                    I want my subscription to be cancel immediately. And also file a complain that there are no chance of cancelling subscription once it is renewed. They are making misuse of it. As we are not allowed to cancel our plan. Even on sony liv app or on there site.
                                    Sony India customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      D
                                      Dr.Jaganmohan Madeti
                                      May 5, 2020
                                      Report
                                      Copy

                                      Address: Dr.JaganMohan, D.no: 3-160/1, gudalavari satram st, cheediga, kakinada 533006.

                                      Bought the tv on 9th of march, 2020, it is not working properly since the date of purchase. Tv is getting power on and off by itself repeatedly, ethernet is not getting connected properly, and sometimes the volume also not functioning. Very dissatisfied because of this. I want you to replace the tv with a new one as the tv seems to be defective. I request you to respond to my complaint as soon as possible.
                                      Thanq.
                                      Sony India customer support has been notified about the posted complaint.
                                      May 05, 2020
                                      Updated by Dr.Jaganmohan Madeti                                       I also attach the invoice nd warranty card for your perusal.
                                      thanq
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        aadithya putiyan
                                        May 3, 2020
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        They are automatically taking money from my account of 29 ruppes weekly and i tried to unsubscribe it the app and still they were taking money from me and i also sent many emails i got no response by the time a lot of time passed and i lost a lot of money and today again i sent them email and they were giving absolutely vague instructions on how to unsubscribe and it does not work please do something about them i don't even have a job now because of corona and i need the money they take every week
                                        +2 photos
                                        Aug 10, 2021
                                        Complaint marked as Resolved 
                                        Sony India customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 23, 2020
                                        Sony India Customer Care's response                                         Hey Aadithya!
                                        In order to assist you further, please email us the following details on [protected]@setindia.com.
                                        Registered Email id and Phone number
                                        Screenshot of your MY PURCHASES page (As attachment)
                                        Order ID
                                        Transaction ID
                                        Transaction date
                                        Payment mode
                                        Payment receipt copy (as an attachment)
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Ample Technologies
                                          1.9
                                          (59)
                                          Indian Army
                                          1
                                          (3125)
                                          Gionee Communication Equipment
                                          1.6
                                          (523)