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Sony India Complaints & Reviews

www.sonyindia.co.in
1.5
Updated: Mar 23, 2026
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Sony India reviews & complaints page 37

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B
Baga M
Jun 6, 2020
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I have purchased sony 43 inch tv on jan 2018. I am facing the continuous defect in product within 2years 4months. I am really not happy on this product since i have purchased by amount 60k for this tv. Really not worth to buy sony products and disappointed on the tv issues.

Today i have suprised that horizontal lines is showing in tv display. I have removed the cables and done factory reset. Also updated the software but still the same line is showing in the display
Sony India customer support has been notified about the posted complaint.
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Sony are cheaters. Actually they should be shut down by now. They are selling duplicate TV'S.
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    Akhilahmed
    Jun 6, 2020
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    Address: India

    Dear team.

    I have been trying to send mail to provided email [protected]@setindia.com but unable to send
    Sony India customer support has been notified about the posted complaint.
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      GaganjotSingh@1
      Jun 4, 2020
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      Address: H. No. 257, Narot Colony

      I am unable to login to my account through which i bought premium.

      It is logged in on my mobile but i am unable to log in on my laptop.
      Sony India customer support has been notified about the posted complaint.
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        V
        Vanvic
        Jun 3, 2020
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        Unable to see picture in screen. Screen showing different colored lines. Inky able to hear sound in the background.
        Sony India customer support has been notified about the posted complaint.
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          Nisarg Tamakuwala
          Jun 2, 2020
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          I've tried to end my subscription, but i couldn't able to find to end subscription. Please end the subscription and refund my amount in my account as your company automatically deducted money from my credit card.

          My registered mobile no: [protected]
          Sony India customer support has been notified about the posted complaint.
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            S
            S Janardhan
            Jun 2, 2020
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            Address: India
            Website: www.SonyLiv.com

            I am 70 years old. I watch only "mere sai" program broadcast by Sony Liv. I watch it through the Amazon Fire stick rather late in the night on Sony Liv. However the program has been updated on your site only till Feb end. I am unable to see the prgram from 1st March onwards. I had complained before but got a reply that it will be updated shortly but no action has been taken
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              R
              Richard Dias
              Jun 2, 2020
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              Address: 701 GPRS IMPERIA HOMES, SHIVAJI NAGAR, NEXT TO SONA HOSPITAL, VAKOLA, SANTACRUZ EAST,

              I had purchased this on 12th oct 2019. It was installed in november and i shifted to this new home in january. The tv stopped working and a complaint was made to sony care and kohinoor. Due to the lockdown the complaint has not been attended. A few days back the sony technician visited and said the motherboard is not functioning. I told him i don't want to repair. I need a new piece as this is proven defective.
              Sony India customer support has been notified about the posted complaint.
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                S
                Suraj Kumar Mehta
                Jun 1, 2020
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                Address: Ghuriyama wazirganj Gaya

                Sir kal may complan kiya tha aapka election bola kal ho gayagh par aaj phair mera tv installations nahi ho paya may kiya karu 27may ko he may tv purchase kiya huya future may kabhi bhi sony ka kabhi bhi purchase nahi karugha i saw
                Sony India customer support has been notified about the posted complaint.
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                  pruthvipawar
                  May 31, 2020
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                  My sony bravia tv is not working and not connecting to internet alsp the message is coming that contact sony
                  Sony India customer support has been notified about the posted complaint.
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                    S
                    Suraj Kumar Mehta
                    May 31, 2020
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                    Address: Ghuriyama wazirganj Gaya pin code 805131

                    Sir 27 ko may 32 inc ka tv liya hu abhi tak installation nahi huya hai baar baar may customer care ko phone karta hu aur local sony service center ko call karta hu koyi sahi say response nahi day rahy hai sirf ek baat bol rahy hai lock down hai sir so sorry ya electriction ko call diya huya hai wo jaygha to coll karega baar baar yahi sune ko mil raha hai your service is very poor
                    Sony India customer support has been notified about the posted complaint.
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                      V
                      Vanvic
                      May 30, 2020
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                      Tv shows different colour of line on screen due to which i'm only able to hear sound
                      Sony India customer support has been notified about the posted complaint.
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                        P
                        prideofelites
                        from Jaipur, Rajasthan
                        May 30, 2020
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                        Resolved

                        I bought a new ps4 pro on the 28th of may, 2020. I logged-in to my console using my 3 years old psn account.

                        After 5-6 hours, i received an email from sony saying that "this email confirms that your sony entertainment network sign-in id (Email address) has been changed successfully. If you did not change your sign-in id, please contact customer support at the following address: https://www.playstation.com/support"

                        I visited the page, and there was an option to call the support. I called them, and ivr said "we are working with limited staff so contact us over live chat"

                        I contacted them over chat, and they asked me to contact them over email. I sent them an email. It's been 24 hours and no response yet.

                        At the same time, i tweeted their twitter handle https://twitter.com/askplaystation multiple times, but they will respond back to everybody but me.

                        Worst experience ever!
                        Mar 2, 2022
                        Complaint marked as Resolved 
                        Sony India customer support has been notified about the posted complaint.
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                          M
                          Mohan Krishna A N
                          May 29, 2020
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                          Address: Sony

                          I have purchased 5 sony tv sets between 2015 and 2017. Even earlier i have been patronising sony tv sets.
                          The reason for this complaint is because of the 5 sets purchased during the last 4 years, 3 are in various stages of repair in the authorised service centres of sony.
                          Most disturbing is this particular model klv -32w622 e with serial # 3055930 purchased on 29th september 2017 for rs 98, 000 + gst from m/s nandilath g mart, kannur, kerala. The set has developed serious problems and i am being asked to shell out rs 26, 000 for rectifying the problem. Please
                          Sony India customer support has been notified about the posted complaint.
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                            Gbbadboy. 1
                            May 28, 2020
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                            Address: Star electronics... Dhaula kuan

                            I buyed a tv 5 yrs back 50 thousand rs. After 3 yrs problem started. Blinking of led light and switch off... For this problem last 3 yrs i spent mostly 10 thousand rs.. Poor and waste service.. I think they r now only learning and seeing see how to repair
                            Sony India customer support has been notified about the posted complaint.
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                              S
                              Srinath Mallela
                              May 27, 2020
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                              Address: Bhadradri Kothagudem

                              We purchased sony x82e in bhadradri kothagudem (Ravi electronics) telangana.
                              As we purchased in the year 2017 we got 5 years warranty service but in the present year we have faced problem with sony x82e. We have called many times to the electronic shop where we have purchased since 10 days but there is no response from them. So we want to clear my problem with your interaction process of sony x82e. So kindly requested you to react to my complaint.

                              Your regards
                              M. Srinath
                              +1 videos
                              Sony India customer support has been notified about the posted complaint.
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                                sanjaykapur
                                May 26, 2020
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                                My cimplaint no.60042078 is not getting addressed even after many reminders. Operator at phone do not bother at all. Ev en complaint is not getting forwarded to service centre. What is the use of extended warranty. Pls look into it at the earliest.
                                Sony India customer support has been notified about the posted complaint.
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                                  TEJASWAR RAO
                                  May 25, 2020
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                                  I have bought sony led tv kd-x8000g and i m facing issue tv getting off and on frequently..
                                  Sony India customer support has been notified about the posted complaint.
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                                    G
                                    gummalla rajesh
                                    May 24, 2020
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                                    Address: Order id #31004

                                    Order id #31003
                                    Sony India customer support has been notified about the posted complaint.
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                                      A
                                      Akhilahmed
                                      May 22, 2020
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                                      Resolved

                                      I have subscribed sonyliv 1 month back and i stay in dubai as per sonly i have to get all sonly channels and premium movies and shows but am unable to 3enjoy the services if premium account only able to see sonly and sony sab channel when i have raised complaint to concern team after so many emails they are saying now that only limited channels will be able to see. Before subscription they could have mentioned that only limited channels will be seen. I want my refund back they are not responding. Kindly help to resolve my issue

                                      They asked me to send the video i have share the same.

                                      Thanks regards
                                      Akhil
                                      +1 videos
                                      Aug 10, 2021
                                      Complaint marked as Resolved 
                                      Sony India customer support has been notified about the posted complaint.
                                      May 22, 2020
                                      Updated by Akhilahmed                                       Still not resolved
                                      Verified Support
                                      May 23, 2020
                                      Sony India Customer Care's response                                       Hey Akhil! We understand you are facing an issue with SonyLIV. Request you to kindly elaborate on the issue faced along with the following details at [protected]@setindia.com.
                                      - Screenshot of the error (if any)
                                      - Make, Model and OS version
                                      - Your location
                                      - App version.
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                                        V
                                        vijay kumar Hans
                                        May 22, 2020
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                                        I have taken 1 year subscription of sony liv app. During first 5 months, the app was working fine. However, in last one - two months time sony india has removed live streaming channels like aaj tak (News), sony pix-hd, one hindi movies channel etc. Without any intimation or approval of customer. I have paid full year subscription and its my genuine right to watch all those channels for which i have paid to sony india. The company's action of removing channels from sony liv app is arbitrary and against the customer rights. Either company may restore the all such removed channels or refund the customer his money paid at time of subscription.

                                        2. The worse part is the pathetic customer support of the sony india. I have droped 3 emails at ids:[protected]@setindia.com and [protected]@setindia.com one month back but all remained unanswered.

                                        Thanks,
                                        Regards,
                                        Vijay kumar
                                        Sony India customer support has been notified about the posted complaint.
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