Sony India Complaints & Reviews

Back door broken & camera lock couldn't fix

Soney led 32inches R20F Tv stand fitting, plz kindly as much as requirements immediately now

Issue as regard while changing channels on tv set the sound is not audio able and to switch off the tv set
After restart the sound is audio able.
Last time teqnician has visited the home and rectified the same issue.
But the same issue again and require issues to be resolved

We had brought 46 inch tv and it was not working. We had got 49 inch tv by replacement company had given 1 year warranty and we have extended by 2 year by paying charge. Now the tv which we had got by replacement is not working in warranty period and problem was automatic on and off of screen. We had complained and complaint number is 59835186. Technision had come and changed the board. After change of board there was a green shade. Our problem was not solved and again the technision changed the board. After change in 2 days the picture started flickering. We had complaint in warranty period and our problem is not solved. To change panel kumta (Karnataka) sevice center they are asking charges. Please sove our problem.

I lodged a complaint in ap networks on 15/6/20 for speakers which were not working vide complaint no.0072542, engineer visited and informed that both the speakers has to be replaced and asked for 50% of the spares part charges which i paid along with 240/- as visiting charges, even after 1 month nothing was done hence visited their office and met mr pradeep, he said they have only one speaker which he said will install within 2 days, it was installed and same asked for balcne amount against 2nd speaker which was also paid immdtly. During last week of july they caklled and informed that they dionot have the sapers with them, i sent a complaint in sony portal on 26/7/20 vide id number 60964213, after which mr amit gupta called and informed me that he will organise the speakers within 3 days which was not done, i called him on 3/8/20 to know about the speakers, he asked foranother 3 days and also told me that after fixing the 2nd speaker if i am not satified he will replace with new tv wherein i have to pay 30000 + more? What about the money approx 80000 which i paid for this tv, i sent one more complaint on 6/8/20 vide id no. 61129086., for which today morning mr amit gupta has sent a simple text message that they donot have the speakers. I faile to understand that even after 53 days of my 1st complaint why i am being penalized and what is fate of my high value tv, why sony is selling substandard equipments and also not providing spares for trhe same.
I demand my money to be refunded or replace with new tv
Senthil kumar
[protected]

I have brought klv-40w562d model tv in may 2016. After exactly 4 years suddenly got the black screen and no sound. If we play any video using external input, after 2mins its going black and no response.

Registered a complaint and no response from the service yet.

Sony customer care representative saying that "its all about electronic devices, and no guarantee after an year" in that case why should we spend this much money instead going for non branded to enjoy for an year?.

This needs to be addressed to retain the brand value.

Will see the response in couple of days from now and will publish the update in social networking groups to alert the friends not to lose money.

All the payment details and invoices are shared but still the premium subscription is not activated. They keep closing the complaint without resolving it. A third class company.....

I have purchased a sony bravia 32 inches lcd tv model series ex300 6 yrs old and recently i have observed there are a lot of wrinkles on the lcd screen. Also there is some foul odour coming from the lcd panel. Considering the brand value of sony which is one of the top brands globally i need sony to check the issue with my tv on high priority and resolve it at the earliest.

Theres a blank screen when i try to play any live channel on sony LIV

I have purchased 43inches Sony tv model no. 43W772E in the year 2017 dt. 13/10/2017 from Reliance Retail Limited in Indore. All of a sudden, our sony tv has started showing vertical lines on the screen and is an eyesore to see that such a branded tv has given way in less than 3 years and nothing is being done to address this issue at your end even after making complaint on your toll free number.

At the time of purchase of such...

Some apps like 'prime video ' or 'youtube ' is not supporting the highest network we have, and there is no tv update option.

Sir
My sonyled is not working properly there is picture for sometime then there is blackout again it comes back to life i request immediate tectification

India's best dancer show 16 episode not play any reason

One side of my headphone is not working. I bought it around 20 days ago from amazon. I wasn't even dropped still it is not working.

I subscribed to sony liv in error and now am unable to unsubscribe. The customer care is totally useless. Not of any help.

Dear sir, sony bravia Pvt Ltd
It gives me immense pain to bring to your notice that despite lodging a complaint during lockdown and even past one week, a reputed company like yours takes so much time to revert and address the issues of their valued customers.
An oled tv purchased in the year 2018 has already started showing horizontal lines on the screen and is an eyesore to see that such a branded tv has given way in less than 2 years, and nothing is being done to address this issue at your end .
At the time of purchase of such a valued television, it was a feast to the eyes, but now it's become an eyesore to see the TV, so also the brand of the tv.

I am anxiously waiting to hear from you as each passing day goes by. If I don't hear anything in the next 48 hours, or the grievance is not redressed, I will be constrained to take up the matter with the consumer forum at your entire risks so as to costs and consequences.

Advocate Rajesh Singh,
A harrassed customer

Sir my tv screen becomes black i. E. Audio remains but the display disappears. I restart it again display is there for 2-3 minutes and than again disappears.
I live in remote place o[censored]ttrakhand i. E. Champaeat please help me.

I am playing sonyliv games but unfortunately when I debit money through paytm I entered incomplete no
Please resolve it & I want to get the cash back in Sony liv app

Please cancel my sony liv subscription. Even i tried so many times to cancel my subscription in app, but it's not cancelled. The amount is renewed every month.
Iam requested to cancel my subscription.
My account number is [protected]

Complaint date: 21st july 2020

Bought 65inches sony tv from reputed company in puducherry assuming it will be good product. Within 13/14 months, problem of board occured in such costly tv. No one is coming forward to solve my problem rather they were only demanding money for replacing. Now i doubt the quality of sony tv given to us

My complaint id : 60900028. After visiting my house, representative of sony simply saying to replace the board. Which was not expected from reputed sony company. No one cares for it. Pl note in this lock down period, exactly after 14 th month, this is happening. Now how can i believe the quality of entire product supplied by me is of premier quality or just for giving us offer, company show room given my defective product to me. For few days myself and family is in agony. We used to buy sony products, till date i was not facing any problem, but those products are small - in the range fo rs 27000/-
But now, such costly affair was happened. Simply sony service centre of puducherry and show room people keeping quiet - except demanding further money from me for replacement. They were not worried about the quality of sony product supplied to me.

Pl resolve at earliest before i take it to consumer court. I am really upset on sony service centre people. Need solution to the problem. If required, pl replace complete tv after ascertaining that tv suppled to be is defective only. If not, pl give assurance.