Sony India Complaints & Reviews

I purchased this camera some 3 weeks back. Within 7 days lcd was unable to display and i got the replacement. Now with this new camera i’m having another issues, it’s unable to take images in raw format. For last 3-4 days i’m struggling with sony service center and sony show room. None of them are able to assist me, this is a pure harassment. Service center guys are straight away denying support, with this kind of poor product knowledge i really wonder how do they even get recruited in service centers. I called up customer care and they don’t have any online support for cameras. So now i’m stuck with a faulty camera and apparently there is nobody from sony who can assist me. Can someone please assist me, this is a costly product and i expect some sort of resolution.

My tv anccedently screen broken and my tv is purchased before 20 ago so pl arrange technician as early as possible

I reside in Ranchi, I contacted your sony service centre regarding repair of my tv.
Your representative came and repaired my tv. My father is not technology friendly and I live outstation
He switched my tv mother board, nd even after continuous calling he is not visiting us.
He even didn't gave him fee slip, but charged 25000 for repair.
Kindly look into the matter.
Now my 50, 000 tv looks like 10, 000 tv .

I have booked a service request (#[protected] on 14th september, 2020 regarding vertical lines problems on my sony tv screen (Model # kdl - 43w800c, serial # 4506073). It has been assigned the ticket to neosa electronics (P) ltd (Sony authorized service center, 70/1/2, gouri bari lane, west bengal, kolkata -700004) and sony service engineer came to my home on 16th september, 2020 and he suspected the issue on tricon board and estimated the amount of rs. 6000/- for replacement with new tricon board. I agreed and was ready to pay advance for the same but he denied to accept the advance. He told me, once he gets triboard, he will come back to my home on 19th september and replace the faultytriboard and take the required charges after fixing the issues. Please refer to the attached service job sheet.

But as of now, i called 3-4 times to your toll free number[protected] and service center for follow up about the status of the request, he told me it is very difficult to find the triboard for above sony tv model but still he is trying to get it but no eta on this.

I am little worried about this situation, since i have lots of trust on sony india and hence purchased my sony tv with huge money (Rs - 69000/-). Now when i came to know, this is an old model and tough to get any parts for any problem situation. Being a customer, what do you advise me?

Since due to covid situation and all family members are staying at home without watching tv, it is very difficult for them to stay home without tv.
I would request you please provide any eta and/or some alternate solution (Stand by tv) until my problem gets resolved.

Please feel free to let me know if you need any more information. Thank you in advance for understanding my problems!!

Gave my mobile handset for display service and still no proper response for more than 3 months from the service centre in krishnagiri...

My bravia tv was not in order a month ago. I complained and service engineer visited and informed that screen was not working and to pay rs. 27641/- on acount of sony ind. It was informed that the tv will be replaced as it is in warranty period. I have paid the amount through neft on 15.09.2020. However, no replacement has been done till date. Kindly expedite the same.
I tried to call on customer care several times but service is so poor that when call is transferred to service section, no one receives the call even after lapse of 20-30 minutes.
In anticipation of early replacement
Name-sumit, job no. Of enquiry - j01187681, mobile no - [protected]

My new tv had a issue with the screen and we called the sony showroom from where we bought it. Serviceman came our home and checked the tv and said that the whole screen panel needs to be exchanged so he took te tv with him. He said that we will get our tv back in 4-5 days but when we called them after 4-5 days they said it will take 7-8 more days as the parts have not yet received to change. And he said we can't tell you how much time will it take it can take upto 10 days too or more.

It's been almost three years that i have purchased this tv with international warranty. Now it is showing horizontal black lines and blurred image below the black lines. Feild technician who visited said that it will cost around 38000 for changing the panel or they will give 6000 for my existing tv as exchange offer to purchase a tv worth 95000.
Can you please tell us, does this screen issue really require a panel change as the panel at times shows perfect picture.

Sir, please for television not clear picture or image

Customer contact phone no # and another no.# #

Sony led tv 4k hdr 65 inch not working

I purchased sony tv 43inch 4k... Within 3year motherboard complaint... I purchased sony only for the reason best company.. But now i'm sure waste company... Now i'm facing the problem from house that i choose this company... Inever recommend anyone to buy any products from sony

Unable to turn on the LCD

TV has come back with new display issues that were not present when it was handed over to the service center for repair, and was returned with the assurance that it was working fine - AND HAS BEEN TESTED THOROUGHLY. No reference to the new display issue or reason why.

Quick summary of the problem history:

TV MODEL NO : KD 49X7500E
SERIAL NUMBER : 8002991
PURCHASED ON :[protected] at Croma

On 11th August, after working fine all day, when we switched on the TV in the night, it did not go beyond the android start up screen. When unplugged from power and powered on again, as suggested in your website, the TV did not power-on at all.
I reported online the same night at 10.56 PM and received complaint ID.NO IS 61217068
Next day, I called up SMARTCARE - SONY AUTHORISED SERVICE CENTER AT Adyar, Chennai and explained the problem, shared the complaint number.
A technician visited my house on 13th August, tested, said the motherboard had to be replaced. I agreed, he raised the request and said he will come back to replace it once spare is received. I gave him my complaint number which he noted on his receipt
The center sent me a proforma invoice with job order number J01026742 . While the technician had written the complaint ID I shared with him, the job order left that blank.
I paid an advance of INR 3, 000/=
The technician came back on the 20th August with the motherboard. Replaced it, and found that the image was flickering on and off, and there was no audio output. He mentioned that a second part had also to be replaced - the electrical panel, and suggested that the TV be taken to the service center to check thoroughly and repair.
We dropped the TV at the service center, handing it over to Mr Sridhar, who was the Center Manager on the same day. NO ACKNOWLEDGEMENT/RECEIPT of any kind was issued, we were told it was ok.
When we called up to check, we were told that apart from the mother board, two more parts had to be replaced and were sent a new invoice with the repair charges . We agreed and asked to take on the repair.
Between 20th of August and the 11th of September, we had to continuously call the service center for updates on status of repair. There was a complete disconnect - the receptionist who answered always spoke as if the TV was still in my house, and would talk of sending the technician. A short while later, we will get a call from the Manager Mr Sridhar who insisted parts were delayed.
Finally, the TV was received on the 11th of september, with a final invoice which my husband paid off, and then noticed that the advance of INR 3, 000/- was not adjusted. We spoke to Mr Sridhar and the amount was returned to us by bank transfer a day later.
I discovered later that the final invoice quoted a completely different job order and date - J01129436 . I havent understood how this is possible.
We switched on the TV assuming all is well - and now find light patches on the display all along the bottom of the screen and on one side - AN ISSUE THAT WAS NEVER THERE IN THE PAST.
And this is also surprising given that the Manager confirmed to me that they had run the TV for a whole day, to test that it was working fine, before delivering to my house.

The app shows cancellation option only while subscribing. Once subscribed and card details are obtained, they don't allow in the system to cancel the subscription.

Hi,
I have raised a service issue in my LED screen as some lines are appearing in the screen.
Since I have a warranty upto Jan-21.
Technician had visited and said it's a physical damage hence it won't cover under warranty, which we are denying.
Would request higher officials in this issues and wld request you to solve at the earliest.
Regards,
Mahipalreddy
[protected]

I had purchased sony bravia kd-49x8500g tv from croma on june 10th 2020. Within a month the tv developed defect and i had raised complain to customer care. Sony’s service engineer diagnosed it as a faulty motherboard (There was red light blinking continuously) and after continuous follow up for more than a month they agreed to replace it. It got replaced on 19th aug 20 and next day it again developed the same problem (Tv getting auto off and red light blinking continuously). So within two months two same televisions of sony showed the same problem which is not acceptable.

I have been calling sony and their service center but all they have to say is it’s escalated and someone from sony will revert on my email (Not even call me to rectify).

In a nutshell i have purchased 3 sony bravia televisions in last 3 years (Not because i love to buy expensive tvs but because they all developed unrepairable defect). All of them were faulty. Bogus product with much hiked price as compared to other brands. I highly discourage people to buy sony products. It’s a waste of money and not worth.

Tv is not working properly since it came back from the service centre, and i have tried complaining about this many times but the people that work for sony are very careless. I am really very disappointed. Actually i use to think very high of sony. But now i know its all just a sham.

I'm facing problem in my earphones since few days. I can hear sound only from one side (Right side only). Another side sound is not hearing. I want to replace them.

I have purchased sony music system (Sony ht-s350 2.1ch soundbar with wireless subwoofer) from croma outlet chala, vapi, gujarat-396191 on 03.09.2020. During installation by sony service engineer it's found not working. So decide by service engineer that same will be replace as soon as possible. But we are not get new system till now.

Bought headfone on january2019 from amazone. It has a cracked hing which i noticed very late, within few months even using cautiously it got fully broken.

I approched the service centre to get it repaired.

After a week they told me they can not repair it.

I contacted sony support thru mail and thru phone also.

They assured me on phone to repair or replace it.

But then suddenly after my six mail which they havenot responded, i got mail from sony that they dont have a part, and even if they get a part there service could not be reliable.

If there service is not reliable, what the hell is there service centre for.
And if they dont have parts for there product to get repaired, then why they even manufacture it.
Did i spent nearly 6000 bucks to trash.
Kindly look after it
I would definately need a repair or replacement
Sony service job sheet no j01009914
Sony care complaint no[protected]