Sony India Complaints & Reviews

This is regarding the sony tv service request id 56971753 which i placed on 1st nov 2019. I am having sony tv model: kdl-46w700a (Serial number: 4308977) for which suddenly screen started flickering. So for the same i had immediately seek for the help of sony service center and place a service request.

The technician who visited my place without touching the tv started saying that your screen is panel is gone faulty. I asked without opening why are you coming to conclusion. Then for the sake only he opened up the tv did some testing and told your tv panel is gone faulty. He said it cannot be repaired and i need to replace the tv only.

Than after 3 days i received a call from the service center who looked into my service request. They said that the panel for the tv is not available so we will give you the replacement option and we will give 25-30% discount on the new tv which you will choose. I don't like this solution at all. - first of let me tell you, i have purchased this tv for inr 87000/- rupees. - now they are giving me option of replacing it with another tv which will be again costing around inr 90000/- on which they said they will give some best discount (As per technician it is around 20%) which will again const me inr 70-75k.

So for the panel of cost less than 30k why should i pay more than double the amount because sony does not have panel available for my tv model, which is very unfair. Why do i choose sony brand first in place, because it is the best brand in the market. I do trust on the products provided by sony. The same tv features we get it on the other brand tv with less than 30k. But still i chose sony brand. But now these guys are cheating me and saying me to change the complete set of tv for the issue which i am facing is really disappointing. Also this service center guys keep on calling me and trying to convince me to replace the tv itself. I requested him to arrange the call with some sony executive or some person from sony head office, but he simply hung the call. After that i never received the call or any communication from anyone. Sir we belongs to middle-class family. I invested so much (Inr 87000/-) money for this tv just gift it to my father, to give him best of the best who struggled his whole life for me. I just want to give him the best leisure experience, but this issue and the service provided by sony is not at all acceptable. He is also so much disappointed. He feels like disgusted and disappointed. If sony don't provide the after services, don't manufacture the after sales parts for such highly cost tv's, then they are simply running the business of looting the people. We cannot go and change the tv of such a high cost for every ~5 years of range. Please help to look into this issue.

Thanks & regards,
Ranjit dattatraya mane
[protected]

I want a new piece. Not a display i will buy sony 32"
672f led on jan 06th there is no have 1 year also but the tv is problem. Because i want only new piece. Not a display okk
My no:[protected], [protected].

I bought a tv on jun 06 2019. But a few months the
Big company tv sony has a display problem. This
Is not a one time it's a two times. Technician says
They give me a new display but but i need not a
Display. I need new piece of tv understand. Please solve my problem immediately okkk

Customer service id 57483961 assigned to krish electronics-asc mumbai

Complaint registered on 3rd dec 2019: 10 days have gone by and no action has been taken. When we buy a brand like sony, we do so because we want to be assured of quality and service. A tv which has cost me rs.102, 000\- is lying waste after 5 months and no one to attend to it?

I had purchased sony bravia led 4k tv (8 oct '19) which sony's marketing advt. Represented that the product is world class with only one of a kind triluninous 4k hdr life like crytal clear display and free from any defect. The new tv display had spots and dark patches like fungus which kept on growing and within 2 months of purchase were clearly visible on the display. The sony repair team didn't replace the faulty tv but said that they have cleaned it and if the same problem occurs again you can get it repaired again.
The advertisement info of product shown to me while purchase was wrong/false & therefore i was induced to make the buy decision based on a wrong/false marketing representation which while exercising my best diligence and judgment could not be tested and verified.
I request to replace the product as the only usp on which it was sold is faulty and the service resolution is not reliable and is subject to default again and again causing problem and inconvenience to the consumer.
The tv is still with the service agency.

Crime patrol is being continuously telecasted on some television and it's being very irritating. People seeing such shows it increases their suspicion behavior. Children also get affected due to it. Scenes telecasted in crime patrol as bad bad children. It's telecasted in the afternoon continuously and at night too. Which is ridiculous. Please try and reduce the timing of this show or stop showing it in the afternoon.

Sony liv videos are playing with buffer. It is happening on various isp too like hathway, local cable net, vodafone, idea, airtel; it is happening venin data save. I have shared sample problem videos too. This problem is not appearing on other apps like hotstar, netflix, youtube, amazon prime even i play with super hd videos. I own bandwith between 20 mbps to 100mbps. Sony liv is not rectifying problem but wasting my subscription by sending meaningless emails.

Dear sir,
From last few days i am getting a message from bitliv informing me that in 69th episode of kbc 11 - 2019, i have won a cash prize.

I have never opened the link, i know that there were only 65 episodes in kbc 11 of 2019

We don't you take some serious action with such suprious and dubious
Message senders

My mobile is[protected]

Ramesh chander chhatwal

I bought sony kdl-55w800d tv in 2018. We face issue with motherboard and which cost us 10000. The reason they have given is because of power fluctuation. We paid them and within 3 months tv is showing problem. I filed complaint to sony engineer visited from their side and now telling its t-con board. Which is going to cost 12000. Its never written that it is must to have stabiliser in tv etc. How can this happen when this brand?

I ordered a combo of bluetooth, earbuds and a stereo headphone of jbl which was a very good offer to me... But i got stereo headphone of sony only, you send the wrong product, wasted my time now i have to send this pack to you in my expense...
So you have to resend my order in a proper way with full itmes as u showed in your advertisement etc or if the product is finished you have to refund my cash...

I have made the complaint to sony customer care on 25.11.2019 and they assigned my service request to m/s immmortal innovation services pvt. Ltd., east krishna nagar, delhi. Technician of the authorized centre visited my residence on the same day and he told me that motherboard of my led is faulty and it needs replacement. He note down the complaint and took rs.1000/- as an advance and assured me that this motherboard will be replaced as early as possible.

After elapse of 12 days, on 05.12.2019, technician of the service centre came to our residence with some old motherboard (Not fully packed just to make fool to ourselves), and he tried to fix the motherboard in led, but all goes in vain. He told me that this motherboard is not compatible to this led. It will take some more time to start the led. It is regret to inform you that yesterday my family was eagerly waiting in the evening to repair their led to watch their favorite programs. They all are very fed up and annoyed when they got to know about incidence that their led will not start today itself. They are complaining me and saying that how many days company will take to solve this problem.

I request you that kindly do the needful at the earliest and give directions to the service centre to resolve the issue immediately.

I have purchased on sony music system at a cost of 29999 from reliance digital bistupur, jamshedpur on 26-jan-2019. Same was got faulty with in 15 days of working, after so many follow up same is replaced by sony india. Again in the month of nov music system is again not working.

My concern is about the quality of products sold by sony india at such high price. This frequent issue reflects the quality of products sold by sony in india.
Its total waste of our hard earned money.

My only request is to replace the faulty product due to its inferior product quality.

Model no mhc v41d
Product 8d no. 13374181
Serial no. 1013705

I had subscribed for sony liv premium membership on the app and paid for the same through paytm account. I subscribed for it only for that month and i didn't know that these people will also deduct money for the next month. I received a message yesterday stating that my membership would be renewed today. There was no link or anything. Now money has been deducted from my paytm account without my permission for this month also. Also, there is no information about how to unsubscribe to your premium membership. I have sent an email to the customer support of sonyliv to which i requested for my unsubscription but there is no response yet. An amount of 29 is deducted from my paytm account illegally.

Dear team,
This is to inform you that after so many times complaint my problem are still not resolve. Again my family facing same problem led screen fluctuate automatically. Yesterday its again and my family members worry and they are not switch on the led it cloud be short circuit. If my family members face any misshaping. Sony will be the responsible. Because of i also update the your team members. They also replaced a parts without inform me or without my approval.
Thanks and regards
Bhupender singh
[protected]

I am writing my dissatisfaction w. R. T request id # 57282040 and job card number # j92384428.

I purchased sony tv (Model - kd-49x7500f) from vasanth & co on 12/01/2019. With in 9 months of purchasing we found a initial scratch in led panel and after 20 days we found 1 more scratch in led panel, during first scratch i didn't complaint but during second scratch i raised my complaint. The scratch is not deep. This is not a physical damage and the scratch happens automatically in the led panel (It seems to be tv panel in expanding and causing this scratch).
Tv didn't fall down (It is wall mounted),

We dont have any children in my home to hit the tv. I have gone through most of the complaints from other sony tv users about the same issue. They are also complaining the same and this is a manufacturing defect which sony needs to accept and they cannot blame it as physical damage.

My tv is under warranty, i would like to escalate this issue as i din't have any update from service center. I cannot pay for this as this is a manufacturing defect.

Instead of buying sony tv which is costly and having manufacturing defect like this with in a year, i can highly recommend users to go for other brands which does not cost you more. Sony quality is gone now a days and they are using cheap products and selling high in the market.

I have order sony earpods and headphone of mrp 1650 and i received wrong order.in that box there was a local jbl headphone with wire of mrp 749 and you took 1650 for that jbl headphone
I want my money back or give me the my right order or other wise will file a case against you for cheating. And earlier also i have complained about it but nothing has happened. I am warning you last time

I wish to complain about sony tv model no: kd-55x9500e\b (O&lcdtv) that i purchased on 17/01/18.

Within the six month period tv not working. Your service engineers come and check he told “tv mother board was not working” and he changed new board under warranty. That time is asking this costly tv why come this problem…he said some time come like this problem but now ok…. No problem sir in future not come this issue…we changed new board….

But am so much worrying because am buying higher end module sony tv why come this problem…. Ok that time solve this problem….

Now after one year same problem coming….

Am totally upset…

Am spend hug value of money in this tv purchased. But repeated problem am facing …

I thing this module was frailer one…. Now tv was not working ….

I look forward to hearing from you as soon as possible to resolve this problem…

I don’t want any temporally solution …. I want permanent solution …..

I can’t bear money every year in mother board ….

Very strict person uncomfortable rules of indians not at all satisfied with the reports submitted
Hello,
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Dear sir/madam,

We have ordered for sony wireless behind-neck in ear headphone with bose wireless earbuds × 1 and we have received jbl head set. Received wrong item which is of no use to us. And which is already used and sent to us which is of no use.

The product is received form m/s. Krishna traders, g-17/17, sector-15, rohini ground floor, delhi-110089.

Please see the complaint is logged and my amount is refunded.

Thanks and regards,
Sameer

Dear sir,
Mera name:- rajesh kumar hai, maine october ki 26 taarikh ko maine ht-rt3 home theatre purchase ki hai..
Aur mere home theatre ka woofer 8th november se kaam karna band kar diya maine 16th november ko complaint karwayee hai aur aaj 26th november ko mere yahaan service engineer visit kiya hai aur jab usne woofer open kiya to speaker ke joint ke paas se wire chhuta hua tha.
To kehne lagaa ye chuhaa damage kiya hai ye warranty me kaam nahi hoga..
Jabki sir, maine khud hi achchhe se dekha hai jo wire chhuta hua hai wahaan par ka solding damage hai aur uske just side me hi plastic hai jo bilkul sahi hai.
Aur us jagah ko dekhne se saaf pataa chalta hai ki solding jalaa hua hai.
Lekin, service centre kaam karne ko taiyar nahi hai aur keh rahi hai paise lagenge tab repair hoga..
Kindly mujhe service dilwaye aur mere product ka warranty avail karwaye..
Name:- rajesh kumar
Mobile:-[protected].
Brand:-sony
Model:-ht-rt3

The movie mentioned above has vulgar content and didn't had any 'a' rated warning on it. You guys only want to increase your stupid trp, without even caring about your customers. I wanna suggest you that you should make a contract with adult porn sites as most of the people watch these videos. You don't even care about families watching these movies and how awkward members feel...😠😠😠😠