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Sony India Complaints & Reviews

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Last updated Mar 25, 2024
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Sony India reviews & complaints page 2

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S
sumitadh
Aug 29, 2023
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Sonyliv subscription auto renewal cancellation

SonyLiv is not allowing cancellation of subscription and is cheating customers. The Cancel subscription button on their phone app doesn't work at all and their customer service doesn't respond to chats. Please assist as this issue is happening from last 6 months without resolution....
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Chandra Sekhar Buddha
from Hyderabad, Telangana
Aug 28, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

TV needed to repair without replacing the motherboard

Hi Team,

Please find the attached current JOB Sheet

I have sony TV - Model No - KLV-32R412D
Serial Number - 4167065

Issue :- No Power

So that i have given the TV to Sony Service center in Hyderabad - PRANANK ELECTRONICS (Sony Authorized Service Center ) on 19/08/2023

They verified the TV in 20 mins and gave me the resolution that the Motherboard needed...
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J
Jayeshjcb
from Alappuzha, Kerala
Aug 22, 2023
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Single horizontal line in the TV Screen

Address:Kothat House, Poomkavu, Alappuzha

Its been 2years and 6months, I purchased a TV worth 61000.00. Yesterday I found a horizontal line in the TV screen and I called for Service and they told send a photo and sent it. After 1 hour they calles me back and said display need to change and including service 16500.00. My concern is not this service charge, why we are buying a branded TV like Sony because we are trusting their name and for long term use. Who knows after service how...
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A
Apang
Aug 20, 2023
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Sony Liv Subscription

Address:Sector 128 Noida

I've paid the amount of a yearly subscription of sony liv yet the amount was deducted but the subscription is not active....
+1 photos
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S
senthilj667
Aug 19, 2023
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Tv insulation problem

Address:rettanai 604306

Sir I have new LED TV 55ins pouches in Tindivanam Sathya showroom in 15 aug 2023 BUT INSULASION TEAM 19 AUG 23 COME TO MY HOME
SERVICE PRASEN IS INSULASION not free only pay insulation only pay 2500 told me i tell that person free insulation told shroom but that person fit the tv and Remus all part and pack the tv i speech but not answer for me
so please return that tv refund my payment i very sad Sony tv very poor service...
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Address:Kondapur

I have brought the sony television from Bajaj electronics store in 2017 RS 90, 000. Now my television not working and raised complaint with SONy for repair service. Technician visited and saying repair od not possible as parts of the model was stopped by company and requested for exchange. I agreed for exchange but they are giving rs 7, 000 exchange value for my old television which costs around 1 lakh. This is rediculous and it is a Fraud....
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Address:Kondapur

I have brought the sony television from Bajaj electronics store in 2017 RS 90, 000. Now my television not working and raised complaint with SONy for repair service. Technician visited and saying repair od not possible as parts of the model was stopped by company and requested for exchange. I agreed for exchange but they are giving rs 7, 000 exchange value for my old television which costs around 1 lakh. This is rediculous and it is a Fraud....
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S
Shahzeb96
Aug 1, 2023
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Factory defective 1000xm4

Sony Corporation India,

I am writing to express my dissatisfaction with the service I received for my Sony 1000 XM 4. The product was defective right from the factory purchase and I visited the service center within the warranty period. However, all they did was had software update. The problem still persisted and they denied giving a replacement
pathetic customer service from Maharashtra

The issue...
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S
Shahzeb96
Aug 1, 2023
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Default defective 1000xm4

Address:Hyderabad
Website:Web.sony-asia.com

Sony Corporation India,

I am writing to express my dissatisfaction with the service I received for my Sony 1000 XM 4. The product was defective right from the factory purchase and I visited the service center within the warranty period. However, all they did was had software update. The problem still persisted and they denied giving a replacement

The issue I have been experiencing is with the battery, where...
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R
Ramesh Babu Vidyarthi
from Delhi, Delhi
Jul 31, 2023
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Hd-55x80k

Address:Flat 12 Dena Jyoti Apartment, Near Sakkhar Palace, 154 Amitesh Nagar, Indore MP

I purchased Sony LED HD-55X80K on 15 Jun 22. The TV is dead now for the lat 5 days. Its not starting. It embarrases and humiliates.

case number 75944626

Today, it started but setting option does not work at all.

Such world class brand deteriorates its fame and name.

I want the tv to start immediately.

Kindly help or I will be left no option except consumer court....
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S
Shawaiz8989
from Moradabad, Uttar Pradesh
Jul 22, 2023
Aug 1, 2023
This thread was updated on Aug 1, 2023
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WF-1000XM4 Battery Drain Issue

Dear Sony Team,

I am Mohammad Shawaiz from Uttar Pradesh. My city's name is Moradabad, and my city's Pin Code is 244001. I bought WF-1000XM4 earbuds on 28th June 2022 from Amazon.

My right earbud battery lasts only 30 minutes, while the left earbud battery lasts around 2 hours after updating the firmware. I have seen on many forums that most of the users of WF-1000XM4 are facing this battery drain issue after...
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R
Rajashekar Chary
Jul 21, 2023
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Complain Number - 75750100 16th July 2023

Address:510, 5th Floor, Vijayapuri Colony,

Hello, I have raised this complain on 16th July, no response can some one look into this and fix the issue.

Pls send some professional person who can visit and check the product, pls do not sent arrogant and unprofessional people.

hope I am clear.

BR..
RAJ
[protected]...
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M
Mudasir Nawaz
Jul 21, 2023
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Tv complain

Address:Karnataka

I had purchased Sony Bravia Led TV KDL - 43W950D in 2016 paying 78, 000. Within 5 years, the TV would not start, and I had to replace some parts 2K This week, we are facing a new issue with display, and I am told that the .TCon board has to be replace, which I think will cost me another 9K (including taxes), based on initial estimate given. Feel so cheated to spend more than 25% of the TV cost in less than 5 years. I feel this model itself...
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F
futurelinesguntur
from Guntur, Andhra Pradesh
Jul 12, 2023
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Pink Band at the bottom of 43 in TV

Address:K.Ranganadhacharyulu, D.No.5-12-5/A, 2/11, Brodipet, Guntur - 522 002

We have purchased 43 inch TV at Vijay Digital 2nd line Arundelpet Guntur on 23-Dec-2021.
Recently we have been observing a 1-1/2 inch pink band at the bottom of the TV since 2 weeks.
Immediately we contacted Sony Service Engineer in Sony Service Centre, Arundelpet, Guntur - 522 002, who visited my house and charged Rs.200 for sending message for requisition of the board.
He said that the service charges would be Rs.3000...
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Address:Sony service centre pondhicherry,daksha services
Website:Sony india/[email protected]

Respected sir

my reference no:75577726/75687948
it's been more than 10days gone after escalating neither no response sony india nor sony service centre pondhicherry.

Since i had bought an sony oled 55inch a80j tv from sathya agencies, i had an issue of image retention in tv since bought for that i made an complaint in sony also.
They had visited and done the panel refresh two times and then...
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M
mobajaj
Jul 11, 2023
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KD-75X8500F IN5 panel failure

Unfortunately we are receiving very little information regarding the replacement or service of the television.

while you have acknowledged this is a product failure and we have now reason to believe we are offered a new model as number o[censored]nits of this model
have undergone a similar product failure.
this is completely in contrast with what the company SONY stands for and even though the television is out of...
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V
Vrushti shah
Jul 10, 2023
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Unsuccessful payment

I have done payment but it is showing that i hvnt successfully paid and company will give refund soon.so till when I will receive my refund?...
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P
from Mumbai, Maharashtra
Jun 29, 2023
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Refund of subscription - auto debit

Address:C-6/1 Dahivali CHS kandarpada Dahisar West

I have requested to cancel the subscription at the end of the period
and not to extend it further. However, you have auto debited My Card
and extended the subscription. I have not used it so far. Please arrange to refund
Paul Abraham...
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V
Vihaan makhija , very angry on sony
Jun 26, 2023
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Same Movies

*complaint regarding #SONY MAX*----Everyday same movies come, wether series of bahubali or the series of KGF, why you show same movies again and again this is why Sony Max trp has fallen down . Whenever we go to Sony Max bahubali or KGF comes . Please bring other movies also. So disgusting, not expected from Sony. Seriously . Please remove bahubali and KGF from the channel . Wee want to see other movies also . Show other movies also, if you...
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M
Mhatre_KD
from Navi Mumbai, Maharashtra
Jun 24, 2023
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Same issue with all 3 TV's?!

I am writing to express my deep dissatisfaction and concern regarding the three Sony TVs, model KLV43W773E, that I purchased from your company on 16/6/2018. It is extremely disheartening to note that, after a mere five years o[censored]sage, all three televisions have experienced the same critical issue. The Sony logo continuously blinks, and the TVs refuse to turn on, eventually resulting in a red light blinking six times.

While...
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