Sony India Complaints & Reviews

I have a smart tv sony w66f 2018 model but it's not related to android platform. But i request you to provide services to convert the internal smart tv to android smart tv. Why it's not possible. Please let me know. I request know what u can atleast provide softwares to download from sony store or any with compatible to this above type of smart tv.

Dear sir/madame,
As there was a problem with my tv sony bravia the complain was made & the service person from gss quick garage india pvt ltd. Who are authorized person for sony arrived on 11.9.19.
The sony co informed me that some part needs to be changed & the cost would be approx rs.5100/- for which i had agreed. But till date umpteen no. Of calls are made, but nobody is interested in coming & resolving the issue.
If this is the attitude of sony, its really sad that a reputed co. Like them behaving with there clients in this manner. There after sales service is not only bad but atrocious. I think they really need to change there service vendor. Neither they call or nor they pick up the phone calls. Its3 weeks i have been calling sony complain centre, they only say we are very sorry. I don't think they understand the meaning of what they are saying. Hope something happends & my problems are solved.

Sir i purchase sony led tv 32 inch in 2014 abhi tv chalte chalte band ho gaya 17 aug 19 ko maine customer care ko complain kiya after two days ps electronic nagpur se call aaya aap hamari shop mein led ko le aao hum aapke pass nahi aa sakte army mein hone ki vazah se main 10 sep ko ja paya unhone batya ki mother board new dalega 6000 rs mein aayga advance 3000 rs deposit kar do maine adavance payment 3000 bhi deposite kar diye unhone receipt voucher bhi diya hai jiska number hai r[protected] ps electronics nagpur abhi tab se na to who phone attend karte na hi koi solution mila na mera paise hi return kiye sony india customer care bhi kuch nahi bolta bolta hai hum jald hi aapse contact karayange aur jo tv repair wale hai nagpur mein who bol rahe hai 2000 rs mein repair ho jaygi please help me my cell no [protected]

I bought the sony bravia 32 inch led tv, model number KLV32R302E in september 2017 .I rarely use it Sometimes, it has never been run once in a long time .I am suddenly seeing red and green shade on its screen. It is difficult to understand why, even after such minimal use .I have another sony bravia 24 inch which has no problem again. Now I want to know how long your pannel warrany is, can I get any benefits? And is it possible to reform? What causes it?The technician came to inspection today and said the display panel had been cut off. And the estimated cost is Rs.[protected] . You surely have to use the system to see how much has been used
I was told to buy the product on the panel warranty of 3 years

In your app every 5min they are showing 2 min advertisements even when the content is not live. They are adhering the user to watch the advertisements without giving skip options. Repeating the advertisements every 5 min does not happen even on live tv. Request you take some necessary action against them. It shoul be treated as a harassment of individual

Dear sir/madam,
my request id is:56169337 at your company.Model number : 40r48213set serial no: 3297110date of ew purchase : 22/12/2017date of bravia purchase: 23/12/2017dealer name : shree kuberji electronics
my tv is under repairing at service centre (tanay communication, (shashtri nagar, udhna darwaja branch). I communicate more times now two days ago they said that company has no parts regarding your product so we cant repair it. Then i contact your company for this concern so company demanded original invoice copy for exchange offer. But i regrated to say that i missed bill copy because of my house shifting process.So i request to service centre and company that issu me duplicate copy for solution.But company denied by mail on 24.09.2019 (1:43 pm) and contact to dealer for copy. I contact to dealer but dealer not avaible at the address . Their's neighbor shop holder said that dealer had closed their business 2 year ago.Then i request to service centre for issu duplicate bill because as per record they had taken bill copy for record purpose. And they send copy of bill but they dont keep clear copy for the bill. But as per rules they must kept proper copy of every customer. And company also denied for the same. Now the question is my tv still kept their no received till this date. So please resolve the query at the earliest. And provide copy of bill.Or solve my problem.
I attached copy of insurance cord copy and service center's bill copy which was sent by them. Please i strictly said you have to say to all customer service center for kept record properly. Otherwise question for company's reputation. Please look in ti this matter and solve this urgent basis
viral c kordawalab.Com llb[protected]

Sony tv model kdl - 47w 800a - location: visakhapatnam

We have 47" sony tv which is not receiving power. I have contacted customer care and registered service request on 17th september.

On 18th september, the representative from authorized service center visited and informed that the problem is with the circuit board and asked for two days time to get the spare board and test for power input and also display.

Since then there is no response from authorized service center. When i have contacted, the response is that the tv is 6 years old and do not have spare board and he cannot commit by what time the tv can be rectified.

We cannot spend a lakh of rupees for every five years and some master boards are to be maintained at least for higher value tvs. The tv is six years old and not under warranty. To replace the board, the cost estimate given by the service center is rs.7500/-

Our humble request is to arrange for the spare board for testing and if the tv is working, then the service center can place order for the part for which we are ready to pay. Unless the problem is identified, we cannot spend the amount for the spare part. Already 8 days passed and no action has been taken by the service franchisee.

Please expedite.

Thanking you,

S. Kumar raja
Contact: [protected]
206, mvv estates
Opp: kotak school
Chinawaltair
Visakhapatnam - 530017
Andhra pradesh

I have purchased the product in 2017.
As soon as the warranty has finished, it started causing problems related to display..
I raised a complaint about display, a component named - mounted pwb e-t-con (43ht) has been replaced by sony service agent, costing a bill of 6, 000rs/-.
After 6 months again it caused an issue related to display & now sony service agent is advicing us to change the entire mother board, which he estimated a value of 10000rs/- approx.
I'm facing regular problems with this product, related to display since warranty has been completed.
How can middle class people like us afford these regular problems, for the same issues, being trusting a branded company like sony.
I request you to take necessity action related to my product.

Mail: [protected]@gmail.com

Hi,

Name: rajesh kumar
Mobile no: [protected]
E-mail: [protected]@gmail.com

I brought sony bravia 55 inch (Kd-55x8000g) tv in reliance digital on sep 22 2019, the tv was delivered on sep 23 2019 and the delivery was good, the installation and demo guy called and said he will be there by noon and insisted us to buy a stabilizer which cost around 3650rs. As we had an old stabilizer we didn't want to buy it. Only my father was available in my home and during installation the tv was not fixed proportionally and the right side was hanging a bit. My father didn't notice it and when i arrived home checked it and called him, he said he will come back and fix it. But charges may be applied. Even for that i said ok but he never showed up. I had to fix the issue myself. Why should i pay for the free demo, it was his fault to leave the tv like that. Appropriate actions are required and should be updated.

My name is vishwas prabhu gaonkar
Registered mobile no. [protected]
I have purchased sony bravia television model no klv-32r202f, serial no : 8262342 from sony finstocks pvt. Ltd. On 7th september 2019... And we have already told them for the installation. Past several days we are begging sony company to do the installation and still they have not done it.

I called customer care for 3 times and also called up sagar finstocks pvt ltd. For several days.

Kindly examine the same, the is a total dissatisfaction for a customer towards sony company. This is a humble request to do my tv installation as early as possible.

I am purchased a sony led tv (Sony led 32" klv-32r302e ledso77) on date-19/11/2017. With 2years warranty but in september 2019 then my led screen is not work. Then i will register complaint on sony service. Then sony repair service have been came. Then he will picked my led on date-14/09/2019. After picked then a call is coming from service centre then he told me to give rs 8500. But why i will pay? This in not any physical damaged.in my led.

Dear,
Sir/mam,
I hava purchased an sony tv led, model no sony 43*7500e jd, from sonovision, an[protected]. Tirupathi, a. P. Tv was shown to local snony service centre but thre are not accepting it failure and saying it damaged but nothing like damage has taken place,
T. V. Purchase in[protected], with 2 years xetended warranty. Complaint, request id 56071332, from, m nagaraja, phone no [protected], [protected]

I bought kdl55w800d on 26-may-2016, i was having full trust on sony brand.
Suddenly for last 3 days the tv display completely stopped.

Raised complaint # 56012571, the executive visited and says main board seems to be not working/ software update not possible, and might be problem with tcon board as well.

Main board cost — 10, 500 /-
Tcon board — 15, 000/-

On asking why this failed he says power fluctuation and so stabiliser is needed, i dont understand why did sony made it mandatory clause when i bought the tv to have stabiliser?

He also says, might be we put some colin or water for cleaning which damaged the board, but we did not do anything of that sought.

Please help me urgently on this.. How can this big brand have this cheap board which fails.?

Hi team,

My name is sooraj. This message is in regards to the compliant that i have regarding my so called the best tv - bravia led tv. I have never seen such a pathetic tv like this. Purchase details: date of purchase: 23th august 2014. Purchased in the name of subramanian k v. Model no: bravia klv-32r482b cost: rs. 32900/-. As soon as the warranty period had over, the tv started showing display problems and after few days, the display totally gone.

I went to the authorised service centre in thrissur and i was informed that the display had to replace and will cost around 14k. Initially we didn't agree to the price & i had a back & forth conversation with you guys and finally i was offered 1 year warranty for the panel which will be replaced. We agreed to that, however at that time we didn't have enough money to replace it. Finally in last november, we gave the tv to the authorised service centre in kodungallur, kerala & they kept it around 2 months saying panel is not available and finally in december, they replaced the display for ₹13656/-. But sadly, just after 2 months it started showing the same symptoms of display problems.

Again the people from the service centre came and took the tv for repair and then told some other issues for which we had to pay ₹6000 for replacement. They again kept it for 2 to 3 months and they told everything is fixed. But the tv is still having the same display problems.

Now, we've spent around ₹20000 for repair itself apart from the purchase cost of ₹33000 and the time we lost in getting back the tv from service centre.in this situation, i demand a free replacement of display or taking this tv and give us a new tv as replacement.

Regards,

Sooraj s.

I had bought the sony tv 3 years back...now suddenly it was not working and light is blinking and when i called up service centre they checked and slated that mother board is complaint and will cost around 24000 and i clearly think im cheated here...i spend 80000 thinking that sony is THE BEST tv brand or rather i would have gone for a cheaper brands like mi etc...now i hope i will get a reply from the company regarding this ...sont tv is known for its brand and quality and i dont want that to be like this ...i clearily think im
Cheated or treated as a

### for paying 80000 for this tv...or is it the same for all the customers?i just need a reply ...thank you...hoping for a postive answer and free replacement of the mother board...

Sir,
I have purchased a sony tv along with a sony bdv-e4100 home theatre (Black, 5.1 channel) a year ago. But the home theatre stop working a week ago and i complain it (Through dealar) to sony service,. And my request id is 55968477 and it is assigned to tech shop, 81 rajgarh main road, guwahati-781003, assam. I already had under gone a septoplasty surgery two days ago and was at bed rest. Yesterday one service engineer named mr. Suresh kr shah came to attend the problem at my home.. But to my utmost surprise he didnot repair the home theatre and told me to take it to the sony service at rajgarh guwahati, and he took the visiting fees of rs 300 from me. As i am in bed rest i couldnot able to go to the service centre. Today i have informed your service manager mr, subrota roy about the incident.
I want to know from you that is this is your service provided to your customers. So, kindly took necessary arrangements to my complaint.

Sir,

I have purchased a sony home theatre model e3200, the dealer had raise service request on saturday dated 14/09/2019, i got the call from the service centre on the same day. He said your system will install today but it will take lit bit time, i said no issue i am in the home only, but nobody has come and even not bothered to peak my calls also later phone got off.

Monday service centre called me and ask your installation is complete?

I said no.

Again service centre call me after one hour and again ask your installation is complete?

This time i scold them and ask you don't have any log book or any tracker to maintain where installation happened or not.

Dear sir namaste!

Myself anand singh baghdi pratap from hyderabad india has purchased sony 32" bravia led tv 32w670a on 6th august 2013 from adishwar electro world, somajiguda branch, hyderabad for rs.41, 300/- in finance. On 13th september 2019 i have found that picture is flickering on screen so i have log in complaint with complaint id:55948894. So on 14th sept 2019 sony technician with mobile number ([protected]) visited my home & after detecting problem he said that the its a panel problem. So i asked him to replace panel but he said that there is no more panel supply from sony anymore & hence i have to pirchase a new led he said. Now what should i do. I belong to a very poor family & i dont have so much amount to again buy a new led tv. I trusted a brand sony & purchased a tv. Now if such a big brand will not support customets then customers will loose the faith in sony. I will never suggest anyone to buy sony. I am taking this issue to honourable pm of india modi also. I will make it a national issue. Its my request to sony to please give me the replacement for my tv immediately.

Thanks & regards,
Anand singh baghdi pratap.
[protected].

Hi, Team.

I have purchased Sony power bank and it was not working within the warranty date, however, submitted it to the customer support from Virar West, which was on Aug 7th 2019.
While the time I handed over my repaired power bank, I was said, that, I would get it replaced within 4-5 days, however, it didn't happen, since they said that, I would have to wait as the warehouse didn't have alternate product to get it replaced. After 15 days, I was told that I would get the same model but with different color for which I was asked to write an application and send it over to them via email, I again waited for next 10 days, after 10 days of continuous follow-ups, I was said, that the power bank which they offered me with the alternate color is also out of stock hence, I'd receive my refund. Now after 10 more days of wasting, in total which goes around for almost 40 days, I was said, that, I haven't submitted any invoice bills, and they wanted me to show the box of the product to prove the genuinity of the product, now who would hold a product box for almost a year?

My Service job number - J91457201
Please help me out from this issue.

श्रीमान,
मेरा मोबाइल नंबर [protected] है, जो कि आप के यहां इसी नंबर से टीवी रिजिस्टर हैं,
हमने सोनी का स्मार्ट टीवी इस भरोसे से खरीदा था कि सोनी टीवी की गुणवत्ता दुनिया के सर्वोत्तम है, जिसका भरोसा अब तक कायम था। ढाई साल में स्मार्ट टीवी का खराब हो जाना आपकी क्वॉलिटी कंट्रोल पर प्रश्न चिन्ह प्रदान करता हैं।
हमने जब जब शिकायत की तब आपके यहां से बताया गया कि तकरीबन 7000/- का खर्च आएगा,
अब आप बताइए, अगर हमने सोनी टीवी जो की सबसे कीमती टीवी था उस वक़्त सभी रेंज में, तो हम उससे आधी कीमत का टीवी खरीद सकते थे।
आपसे अनुरोध करते है कृपया इस संबंध में उचित कार्रवाई करे और हमें हमारे भरोसे पर कायम रखे।

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