Sony India Complaints & Reviews

I bought kdl55w800d on 26-may-2016, i was having full trust on sony brand.
Suddenly for last 3 days the tv display completely stopped.

Raised complaint # 56012571, the executive visited and says main board seems to be not working/ software update not possible, and might be problem with tcon board as well.

Main board cost — 10, 500 /-
Tcon board — 15, 000/-

On asking why this failed he says power fluctuation and so stabiliser is needed, i dont understand why did sony made it mandatory clause when i bought the tv to have stabiliser?

He also says, might be we put some colin or water for cleaning which damaged the board, but we did not do anything of that sought.

Please help me urgently on this.. How can this big brand have this cheap board which fails.?

Hi team,

My name is sooraj. This message is in regards to the compliant that i have regarding my so called the best tv - bravia led tv. I have never seen such a pathetic tv like this. Purchase details: date of purchase: 23th august 2014. Purchased in the name of subramanian k v. Model no: bravia klv-32r482b cost: rs. 32900/-. As soon as the warranty period had over, the tv started showing display problems and after few days, the display totally gone.

I went to the authorised service centre in thrissur and i was informed that the display had to replace and will cost around 14k. Initially we didn't agree to the price & i had a back & forth conversation with you guys and finally i was offered 1 year warranty for the panel which will be replaced. We agreed to that, however at that time we didn't have enough money to replace it. Finally in last november, we gave the tv to the authorised service centre in kodungallur, kerala & they kept it around 2 months saying panel is not available and finally in december, they replaced the display for ₹13656/-. But sadly, just after 2 months it started showing the same symptoms of display problems.

Again the people from the service centre came and took the tv for repair and then told some other issues for which we had to pay ₹6000 for replacement. They again kept it for 2 to 3 months and they told everything is fixed. But the tv is still having the same display problems.

Now, we've spent around ₹20000 for repair itself apart from the purchase cost of ₹33000 and the time we lost in getting back the tv from service centre.in this situation, i demand a free replacement of display or taking this tv and give us a new tv as replacement.

Regards,

Sooraj s.

I had bought the sony tv 3 years back...now suddenly it was not working and light is blinking and when i called up service centre they checked and slated that mother board is complaint and will cost around 24000 and i clearly think im cheated here...i spend 80000 thinking that sony is THE BEST tv brand or rather i would have gone for a cheaper brands like mi etc...now i hope i will get a reply from the company regarding this ...sont tv is known for its brand and quality and i dont want that to be like this ...i clearily think im
Cheated or treated as a

### for paying 80000 for this tv...or is it the same for all the customers?i just need a reply ...thank you...hoping for a postive answer and free replacement of the mother board...

Sir,
I have purchased a sony tv along with a sony bdv-e4100 home theatre (Black, 5.1 channel) a year ago. But the home theatre stop working a week ago and i complain it (Through dealar) to sony service,. And my request id is 55968477 and it is assigned to tech shop, 81 rajgarh main road, guwahati-781003, assam. I already had under gone a septoplasty surgery two days ago and was at bed rest. Yesterday one service engineer named mr. Suresh kr shah came to attend the problem at my home.. But to my utmost surprise he didnot repair the home theatre and told me to take it to the sony service at rajgarh guwahati, and he took the visiting fees of rs 300 from me. As i am in bed rest i couldnot able to go to the service centre. Today i have informed your service manager mr, subrota roy about the incident.
I want to know from you that is this is your service provided to your customers. So, kindly took necessary arrangements to my complaint.

Sir,

I have purchased a sony home theatre model e3200, the dealer had raise service request on saturday dated 14/09/2019, i got the call from the service centre on the same day. He said your system will install today but it will take lit bit time, i said no issue i am in the home only, but nobody has come and even not bothered to peak my calls also later phone got off.

Monday service centre called me and ask your installation is complete?

I said no.

Again service centre call me after one hour and again ask your installation is complete?

This time i scold them and ask you don't have any log book or any tracker to maintain where installation happened or not.

Dear sir namaste!

Myself anand singh baghdi pratap from hyderabad india has purchased sony 32" bravia led tv 32w670a on 6th august 2013 from adishwar electro world, somajiguda branch, hyderabad for rs.41, 300/- in finance. On 13th september 2019 i have found that picture is flickering on screen so i have log in complaint with complaint id:55948894. So on 14th sept 2019 sony technician with mobile number ([protected]) visited my home & after detecting problem he said that the its a panel problem. So i asked him to replace panel but he said that there is no more panel supply from sony anymore & hence i have to pirchase a new led he said. Now what should i do. I belong to a very poor family & i dont have so much amount to again buy a new led tv. I trusted a brand sony & purchased a tv. Now if such a big brand will not support customets then customers will loose the faith in sony. I will never suggest anyone to buy sony. I am taking this issue to honourable pm of india modi also. I will make it a national issue. Its my request to sony to please give me the replacement for my tv immediately.

Thanks & regards,
Anand singh baghdi pratap.
[protected].

Hi, Team.

I have purchased Sony power bank and it was not working within the warranty date, however, submitted it to the customer support from Virar West, which was on Aug 7th 2019.
While the time I handed over my repaired power bank, I was said, that, I would get it replaced within 4-5 days, however, it didn't happen, since they said that, I would have to wait as the warehouse didn't have alternate product to get it replaced. After 15 days, I was told that I would get the same model but with different color for which I was asked to write an application and send it over to them via email, I again waited for next 10 days, after 10 days of continuous follow-ups, I was said, that the power bank which they offered me with the alternate color is also out of stock hence, I'd receive my refund. Now after 10 more days of wasting, in total which goes around for almost 40 days, I was said, that, I haven't submitted any invoice bills, and they wanted me to show the box of the product to prove the genuinity of the product, now who would hold a product box for almost a year?

My Service job number - J91457201
Please help me out from this issue.

श्रीमान,
मेरा मोबाइल नंबर [protected] है, जो कि आप के यहां इसी नंबर से टीवी रिजिस्टर हैं,
हमने सोनी का स्मार्ट टीवी इस भरोसे से खरीदा था कि सोनी टीवी की गुणवत्ता दुनिया के सर्वोत्तम है, जिसका भरोसा अब तक कायम था। ढाई साल में स्मार्ट टीवी का खराब हो जाना आपकी क्वॉलिटी कंट्रोल पर प्रश्न चिन्ह प्रदान करता हैं।
हमने जब जब शिकायत की तब आपके यहां से बताया गया कि तकरीबन 7000/- का खर्च आएगा,
अब आप बताइए, अगर हमने सोनी टीवी जो की सबसे कीमती टीवी था उस वक़्त सभी रेंज में, तो हम उससे आधी कीमत का टीवी खरीद सकते थे।
आपसे अनुरोध करते है कृपया इस संबंध में उचित कार्रवाई करे और हमें हमारे भरोसे पर कायम रखे।

सुशील कोठारी

Sony tv part registered complaint number j91671823. I bought sony smart tv kdl42w700b for 64000 rs in june 2014 and just after 5 years o[censored]se it has started developing lines. After calling service centre they said they have the part and made a job of 21000rs. Out pf which i paid 10000rs. Now they say part isnt available in india. I feel cheated by sony's poor customer service. Japanese ideals seem to not hold any respect for consumers in india. Kindly resolve my issue and replace my screen part.

I have sony bravia led tv and sony is installed in it but since june its not working. When i open the app and plays something it plays only for two minutes and then it starts buffering that never ends. I am very exhausted with this. I have mailed more than 100 times to sonyliv and they have replied just 3-4 times, they asked me for some time but till yet it’s not solved. Four months is not a short period. The only option left with me is to get to the court. I request you to please help me with this issue.

Hello,
Sub: part supply end and non repairable
Please treat this message as the highest priority.
I bought sony bravia klv-40r482b. Sr. No.3280838 in june 2015 for 50, 000 and honestly, we have hardly used the product for less than 2-3 hrs/day. Having contacted the customer service in29july2019 i was told by my nearest sony service centre (F1 info solutions & services pvt. Ltd.) that the mother board needs to be replaced and would cost me rs. 7800 with a warranty of 3 months. For which i deposited 3500 advance for replacement of mother board on the very first day.
Honestly from the day, i raised the issue with the sony support till date i have no resolution. Please understand i have spent big bucks on the product and on top have to go though huge challenges with your product and services.
Now after a month they are saying me that the part is not available and is non repairable you can take your led back.
Your service centre and helplines executives are making totally fool, and we are not getting any response of our job no. J91416213 dated 27/09/2019 to till now, daily i am calling on your helpline but no response.
Can we get the support from your company or not or we will forgot and throw the tv and take any other brand, other services are too better than your services.
Hope to get the response.
Rajat gulati
[protected]

I purchased the sony ht-s500rf from vijay sales. After few months found out that the wooden cabinet of the sub woofer is slightly opening. Sony service centre came back saying it is physical damage and will not be covered in warranty. This is either bad wood quality or manufacturing defect as i have used it very carefully. Hence requested sony to provide a solution or provide replacement. Its been almost one month now but still they have not replied to my mail nor have they returned my woofer back to me.

This is to state that there has been a misbehaviour with my wife in ur kolkata service centre.. One o[censored]r executive misbehaved & till date my problem has not been resolved... If there is any one who can resolve my problem then call me on [protected].. If not just let me know clearly then go to consumer court along with the fir copy which i will file against ur executive...

Purchased a sony led tv 55x9300d in jun 2017. Which was defective from the very first day. On the first day itself there was problem either with the remote, home theatre or tv itself.
Few of the service request ids of 2017 are 40508329, 47223794.
On october 16, 2018- sony service center was contacted for updating software. But there was no response from sony nor any service request was given.
26/8/[protected] no update on the service to be given.
Now a new problem occurs where the the display itself stops working. And the service agent charges rs18000 for it with no other alternative. None of this was informed before hand. And tv expenses are increasing with no fault of ours. A defective tv was sold to us at a very high price.

I havent recieved any response from the sony service centre regarding my issue yet. Extremely dissapointed with no resolution update.

I have all the bills and documents related to it. I want a solution for this loss as soon as possible. The shopkeepers have deceived us by selling a defective piece.
Please look into the matter as soon as possible.

Purchased a sony led tv 55x9300d in jun 2017. Which was defective from the very first day. From the very first day there was problem either with the remote, home theatre or tv itself. Had to get the servicing done multiple times. And now a new problem occurs where the the display itself stops working. And the service agent charges rs18000 for it with no other alternative. None of this was informed before hand. And tv expenses are increasing with no fault of ours. A defective tv was sold to us at a very high price.
I have all the bills and documents related to it. I want a solution for this loss as soon as possible. The shopkeepers have deceived us by selling a defective piece.
Please look into the matter as soon as possible.

I bought this led tv in august 2017 (My mistake) from vijay sales in janakpuri. Not even a year, the motherboard got faulty in the month of march 2018.

Repaired!

Now again after a year it has gotten faulty and i’m being asked to pay 6000 for repairs. Why???

Is the product so weak that i have to get it repaired every year!!!

Upon saying i’m going to buy a new led by a better company and throw this one in garbage, the guy from head office actually said no issues!!! I

Paid 35k for a faulty product!

#sonyisuseless

I am order the product wireless behind neck in ear headphone with bose wireless earbuds is not coming product
plz return to product plz fine out the product
reference id 23aug267
order id 7342086
tracking id [protected]
order date : 08/23/2019
invoice value rs 1749
plz spportst and return fine out the attachment
photos & videos i send check it
vijay

I had purchased a sony lcd color tv klv 32bx300 (Serial no : 2452511) on 14 february 2011 from sony center 4a, elgin road, kolkata-700020 vide invoice number-7833 dt[protected]. I regret to inform you that the screen of the tv is completely defased with patches. Hence the picture quality is very bad. Tv is now in bad shape and cannot be used anymore. How can tv which is used only for 4-5 years have problems?
I strongly believe this due to manufacture defect. As per my enquiry it is reveled that several similar case are reported. I believed sony product always have quality which is the only reason to buy sony bravia lcd tv spending 28990/-rs. Two images of the blurred screen are attached here with for your ready reference. When contacted sony customer care in kolkata they told me if you pay 11000 rs we will replace the screen. What logic is that?. I request you kindly depute your quality control engineer to inspect the device.

I have buyed the sony tv 43x7500f product on 13/06/2019 from reliance digital (Order no [protected]) but it stopped working on 08/08/2019. The sony service center executive came and took the tv to service center on 12/08/2019 but no response after wards to rectify the product. If after spending so much amount to buy a good brand tv and getting no reply from service center about return date, its better to go with cheap models.

I would request the sony center executives to replace the tv with new one as it is branded new one which starts malfunctioning within two days of buying.
Job number : j91503915, serial no : 3002754, dated by sony service center 12/08/2019

Picture flickering issue occurred on 16 Aug while watching movie & accordingly I called customer care number ([protected]) & tried to trouble
shoot the issue as per guidance given by your executive. He told me to do software up gradation for said issue but after completion of same issue not
resolved so I raised complaint & complaint number is 55482006.

After lots of follow up & call to customer care number on third day i.e.on 18 th Aug technician visited my home & declared fault within just 5 min without checking anything that there is issue in Display & need to replace display which will cost me around 24000/- & 15 days’ time period is required for replacement.

Now main problem is that same type of issue I faced just 1.7 month back & at that time I replaced the panel which cost me around 24 k so now price
of my TV set is 66000+24000=90000/- & now again same problem is occurred which need around 24000/- so cost of my TV set will be 1.14Lakhs
which is too high .