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Sony India Complaints & Reviews

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Updated: Jun 16, 2026
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R
Rupali Bahl
from Hyderabad, Telangana
Jul 29, 2019
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Address: 315 Gobind Apartment Near Dharamshilla Hospital Vasundhra Enclave Delhi, New Delhi, Delhi, 110096

Hi,

Since last 2 days my said led tv is not working. We have been trying the toll free number but since yesterday after dialing on [protected] as soon as we slect ivr number 3 the call ends with no response. Today we tried whole day again with no connection finally selected ivr 1 to find some help but again in vain. Spoke to tanveer floor senior executive how has committed a call back from concern team within 24 hrs on [protected].

We are disappointed as how the ivr system for such big like sony can be non functional for so long.

We would appreciate if this mail is treated on priority.

This tv was bought on[protected] against invoice number splaza-03050 from sargam electronics mg road gurgaon & is under 2 years warranty. It is not starting and the red light is blinking
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    Soumitra Dhar
    from Hyderabad, Telangana
    Jul 28, 2019
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    Address: 500050

    When i purchased this smart tv kdl46w950a three yrs back, i was able to access lot many apps from sen. Surprisingly, recently sony india has removed all the apps except three of them. Upon calling customer care, i was suggested to use laptop to access those channels/apps and connect it with tv. Sony shamelessly forgot they sold a smart tv. Why would a customer pay hefty price (80k) for a smart tv, when he could have purchased a simple led tv (With much lesser price) and access internet contents using laptop. It is a clear case of cheating their customers.
    Sony India customer support has been notified about the posted complaint.
    I have purchased new sound sysytem and for installation of same I am not getting assistance online. They are asking me to visit nearest service centre.
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      S
      Stephen J
      from Bengaluru, Karnataka
      Jul 27, 2019
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      Address: 1494,BDA Quarters, Near Infant Indian School, Austin Town, 560047

      Hello everyone,

      I’m using sony w800d 43inch 3d tv from last 3years. Last year i faced a issues on the display exactly after 1year of my usage of tv my display had problem of red light blicking. And i raised a complaint again exactly after changing the display today without any damage or issues all of sudden while watching tv it turned off and started showing same red led light and not turning on. What is happening with this tv we are paying so much amount by trusting the brand thinking it will last for long years paying 85k and every year if it’s damaging then what is the use of buying investing so much amount we can buy any local brand for lessor amount to use for 1year. I kindly request you to please do not buy sony getting very irritating for hardware issue they are asking us to purchase the display why should we pay for hardware issues it’s not physically damage for us to invest. Please give me solution or suggestion how to get it replace without any cost?

      Please call me on number [protected]
      +1 videos
      Sony India customer support has been notified about the posted complaint.
      I am also facing same issue as yours spending so much money on this bravia tv which hardly worked for 3 years and started display issue please let me know if you have received any update about your complaint.
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        R
        ravikanojia
        from Mumbai, Maharashtra
        Jul 25, 2019
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        Address: Dehradun, Uttarakhand, 248006

        Repair job no: j91304656, dated : 12/07/19; complaint no: 54972766

        My bravia tv's (Klv-40w672e) s. No[protected] led got faulty, it was not under warranty so i gave it for repair on 12 july 2019 at the sony authorised service centre in dehradun along with an advance payment for led panel replacement, it has almost been 2 weeks but there is no information about my tv's repair work. The helpline numbers do not work. N after spending so much of hard earned money on sony products ther is absolutely no response from the sony side.
        The service provided by sony is very well below that can be expected by such a company, there is no one to cater to the needs of the customers.
        Really dont understand how can it take 2 weeks to replace a led panel, even when the customer is paying.
        Made a mistake by purchasing sony product, wont do it again...
        Sony India customer support has been notified about the posted complaint.
        I ordered a Bluetooth headset Sony. But delivered wired headphones. I want Bluetooth headphones. Please returned headphones & refund my money back.
        Hello sir
        I purchase Sony LED TV Bravia date 27/07/2015
        It's not displaying yet:it's compliant 2times no one has come to right now
        MODEL NO :KLV-32R562C
        SERIAL NO:4504615
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          R
          Ravi_Menon
          from Mumbai, Maharashtra
          Jul 24, 2019
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          Address: SAi Krupa, Next to Jalaram Apartments, Vasai Road West Dist Palghar, Thane, Maharashtra, 401201

          Dear relationship manager

          We purchase sony television (Model number kd-43x8500c) from vijay sales at vasai road. We purchased the television set on 30th april 2016 (Bill attached) and were given to understand that the set has a warranty period of one year from the date of purchase. We trust the brand and this is the third television set that we have purchased. As we are cautious about electronic equipment, we went for the scheme of two years additional warranty and paid rs.5000/- (Additional warranty proof attached).

          On the 05th of july 2019, when we watching the television, the set suddenly stopped showing pictures but was showing horizontal lines. The volume and sound was clear. I have immediately called your call centre and lodged a complaint. Within 48 hours your technician came and checked the set. He concluded that the display has got corrupted due to moisture. I immediately asked him how can this happen in around three years and his response was that this is an electronic equipment. He further stated that i will have to pay rs.29, 000 if i wanted to change the display.

          May i ask if this is expected of a reputed brand like sony which in three years get corrupted. The charges to repaid is an astronomical rs.29, 000. We might as well got for an alternate brand. We took extra precaution of extended warranty which expired in april 2019!! I would like to register my strongest complaint that a well known brand like sony just stops functioning after three years.

          Can we have justice please.

          Regards
          Ravi menon
          [protected]
          Sony India customer support has been notified about the posted complaint.
          Please return to my product, I m not to be order to this item.so plz refund my money.its very bad experience with yours company.i can't expected ...
          Reference ID : 22JUL405
          ORDER ID : 7017189
          Tracking ID : [protected]
          ORDER DATE : 21 JULY 2019
          DELIVERY DATE : 24 JULY 2019.
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            S
            Sandeep Kank
            from Mumbai, Maharashtra
            Jul 23, 2019
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            Address: Ghatkopar, Mumbai City, Maharashtra, 400075

            This product has been sold under tag smart tv..and recently they have removed app store from their software... So i am unable to get my favourite hotstar, jio tv and like apps on my tv and on complaining also sony has not provided these apps in any update...in todays world if tv dont have these apps can u call it as smart tv? Its just a ### box..and sony has treated consumer like fool for such a ### box for cost more than Rs. 60k ...
            Sony India customer support has been notified about the posted complaint.
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              D
              donyfernandez
              from Mumbai, Maharashtra
              Jul 21, 2019
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              Address: Mukkuzhy House, Kuttikol PO, NH 66, Taliparamba, Kannur 670562, Kannur, Kerala, 670141

              Sony model klv-32ex330, lcd tv sr no 3389618
              Intermittent red flashing 6 times, no response to remote/local commands.
              On hard reset (Power off / on) we get continuous red and response on remote and local commands but tv turns off very soon with flashing red as before.
              Our location
              Mukkuzhy house, kuttikol po, nh 66, taliparamba, kannur 670562
              Phone[protected]R), [protected] (M)
              Email: fernandez. [protected]@gmail.com
              Sony India customer support has been notified about the posted complaint.
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                P
                philipose km
                from Paravur, Kerala
                Jul 20, 2019
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                Address: KAYYANICKAL HOUSEKARUKADOM KOTHAMANGALAM, 12345

                Sir,
                My sony 42" flat tv, model number: klv-40ru82b, and serial number: 3294201 purchased on 5/9/2014 is out of working from 26.6..2019 onwards. The fact has intimated to sony authorised service under d. Number : 26/306-d1 parachalil building vengalloor p o thodupuzha. The technician sri anoop has came at house on 3.7.2019 and found that the mother board ic 9001 has burned. Then he taken the mother board for detailed checking. He said that some times the display has also been got damaged. If so the complete set has to be replaced on paying an amount of rs 18000/-. I am ready to pay the amount as said if necessary. But the problem is nothing but has been taken from the company's part till date. While calling several time over phone, they replayed that the mother board had sent to the company for repairing with computerised. I want to know 1) how much time will take to get service my tv? Is the action taken from my side till date is in proper way?. I am waiting for your valuble service.
                Thanking you
                - sd-
                Philipose k. M
                Mobile number: [protected]
                E - mail id :[protected]@gmail.com
                Sony India customer support has been notified about the posted complaint.
                My sony camera had a complaint about focussing.I gave camera to kollam service center on june 14.Now It is more than one month.When I called them, they were saying there is no parts and parts were coming from various parts.I am very ashamed of sony product's service.So I requested you to repair my camera under warranty period.
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                  B
                  bluebird neelu
                  from Delhi, Delhi
                  Jul 19, 2019
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                  As mentioned by all in the comments same issue is seen even in my sony bravia kdlex520 32inch tv bought in 2012 there are veritical lines appearing on the screen from 2016 and as per the service center info display needs to be changed and it costs around 22000. Now even the warranty is also expired, much disappointment with sony products, sony needs to look in to this matter as a particular model is having issue why can they check for quality and do some thing for customer who has spent lots of money on their products, can v get any solution.
                  Sony India customer support has been notified about the posted complaint.
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                    D
                    Deepu S B
                    from Mumbai, Maharashtra
                    Jul 15, 2019
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                    Address: PARAYAM VILAKOM VEEDU,THOZHUKKAL, NEYYATTINKARA P O, Thiruvananthapuram, Kerala, 695121

                    I purchased a sony power bank and samsung bluetooth headset in 949 rupees.
                    I got fake products.
                    Power bank is not 32000 mah.
                    Its suddenly discharge.
                    Bluetooth headset is bad quantity.
                    Headset is not samsung.
                    You are cheat me.
                    I want my money 949 rupees.
                    I hate your products.
                    Please give my money.
                    I am waiting for my money.
                    I give your products.
                    ..
                    Sony India customer support has been notified about the posted complaint.
                    Jul 15, 2019
                    Updated by Deepu S B
                    I want my money
                    Jul 15, 2019
                    Updated by Deepu S B
                    [protected] is my product id
                    We brought a led tv a while ago, the service centre told us they would visit us and mount the tv on wall. But they still haven't visited. We contact them many times. Bit results are same.
                    I purchase a power bank from DEALSUBHAS.simpment no.
                    is[protected].i want to return this product and want to get many back
                    Fake product only
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                      M
                      mnShah Shah
                      from Hyderabad, Telangana
                      Jul 15, 2019
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                      Address: Hyderabad, Andhra Pradesh, 500034

                      Chor Company, chor customer care, [protected]. No instalation even after 10 Days when I request for installation and demo. They had just Sms me service centre name and contact number. When I call that no they said if emergency you can install your self. We pay it. We install it. But who will guide us how to use it. Service centre number staf[censored]se bad words in call. A new customer even after purchasing new TV is of no use. Then how come old customers if facing problems of this waste products worst company and it's customer care
                      Sony India customer support has been notified about the posted complaint.
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                        R
                        Rajeshsrini
                        from Chennai, Tamil Nadu
                        Jul 11, 2019
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                        exchange of damaged tv with new one

                        Address: No 25/11 Kesava Perumal Koil street, Mylapore, chennai 5, Chennai, Tamil Nadu, 600004

                        I had a 43 inch sony and the panel was damaged. Technician visited my home and suggested for a replacement offer. As the technician mentioned that is not possible to replace the panel (Sony hx75) i agreed for the replacement offer. I paid the difference amount of 55900 on june 25. It was told that it will take f10 working days for the new tv (Sony x8000g). It is now 14the day and i am not getting any updates from sony.

                        Having...
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                        Sarbjit97
                        from Shimla, Himachal Pradesh
                        Jul 9, 2019
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                        Address: VPO-Chhat, disttic- Mohali, Punjab, 140603

                        I have requested for my sony led installation in sony authorized service through +91 [protected]. Today i start calling them from 10 am and they were saying our man will reached to you today around 1 pm and then i took leave from my office. After 1 pm i called them and they were still saying our man will reached to you soon. After that i called them 4 to 5 time and all the time they told lie. At the end around 5:15 pm they told me our man will not be able to come to you. It is vary bad, they spoiled my whole day. Very bad service form sony, i never expect it from sony.
                        Sony India customer support has been notified about the posted complaint.
                        High school faillyer student not addmican
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                          A
                          Amit k Srivastava
                          from Ahmedabad, Gujarat
                          Jul 8, 2019
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                          Address: Om sai Sawali Flat-502, PLot-149, Sectore-21 Kharghar Navi Mumbai, 410210

                          I was procured led sony klv-40r352f sep-2018, from croma store. From 3july-2019 we are facing problem of display of tv. It has been four day but till now we have not got solution,.

                          Sony complaint no-bof040719fs00104 pending

                          I think the details mentioned here is sufficient to understand the issue

                          Please look into matter and do the needful
                          Sony India customer support has been notified about the posted complaint.
                          I have ordered a Sony powerbank and i7 Bluetooth.It was not functioning properly so I wish to return my order and get my money back.The quality of the product is not upto the mark as mentioned in the website.
                          Yours truly,
                          magabalaji
                          Cash on delevery
                          [email protected]'s reply, Jul 12, 2019
                          Plece my refund money
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                            R
                            razz mishra
                            from Mumbai, Maharashtra
                            Jul 6, 2019
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                            Address: Agra, Uttar Pradesh, 282008

                            Sir
                            I rk mishra would like to state that i have purchased sony bravia 32 led tv in late 2015 with a strong belief in the brand sony though the costing was on upper side compared to others at that time but it is really disheartening to say that my belief in your brand has got a severe setback. Engineer visited from your center stated that its display has gone unserviceable and cannot be repaired the only option suggested by him is to change display which i considered as unwise and costly affair
                            My request to you is to maintain the repo of sony brand and offer assurance to customers who believe in your brand by replacing or repairing at least cost.

                            Thank you
                            Sony India customer support has been notified about the posted complaint.
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                              rajesh786
                              from Chandigarh, Chandigarh
                              Jul 6, 2019
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                              Address: gokul nagar akurli road, Mumbai City, Maharashtra, 400101

                              On date19 feb -2019 i purchase sony mdr-xb50bs model in 5000 rupees.in left speaker produced noise sound but i ignore. After one-month later earphone cover i. E. Silicon cover wear and tear i use another month. After two-month later volume up and down button was broken as i attach image.

                              I am going to your authorise service centre and submit my ear pic. They tack 3 months to conclude and resolve my problem. On date 7.0.2019 i bring my old broken ear pic from service centre.

                              They say that we will consult sony company they are not able to do repair and replace this earphone. They say that if you choose new sony product other than this, we will give 50% discount.

                              Now my point is that why i will pay money if my product under warranty.

                              Purchase copy, job sheet and my id i attach as a proof.
                              Sony India customer support has been notified about the posted complaint.
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                                V
                                Vishwanathpur
                                from Mumbai, Maharashtra
                                Jul 6, 2019
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                                Address: 242127)

                                I have purchased an led tv from hussein enterprises santkabirnagar on 11june 2019. For installation dealers mentioned i get call from sony and they would come for demo and installation. Called up customer care many times and they mentioned person would visit to my place anytime. Followed up many times with customer care placed request, raised complaint but still i am wondering who will come and install it.. I was very shameful to say that u are among one of the best brand and i am mentioning such time of complaints.. As u know well are nothing without ur if these services would not provided to the customers
                                Sony India customer support has been notified about the posted complaint.
                                Jul 06, 2019
                                Updated by Vishwanathpur
                                Please resolved and take action on my complaint.
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                                  Kamlesh Mina
                                  from Mumbai, Maharashtra
                                  Jul 5, 2019
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                                  Address: Jaipur, Rajasthan, 302017

                                  Dear team,

                                  Kindly update me the status of my following complain.

                                  53515121 complain no

                                  My problem is since 10th april 2019 and till date it is not resolved and engineer says that only tv replacement was solution or no other solution.

                                  This is the brand of sony tv.
                                  This is the image of a top leading company in tv market.

                                  Let me know that any solution for my tv.

                                  Regards
                                  Kamlesh meena
                                  [protected]
                                  Sony India customer support has been notified about the posted complaint.
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                                    Kamlesh Mina
                                    from Mumbai, Maharashtra
                                    Jul 5, 2019
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                                    Address: C 79 shiksha vihar, 302017

                                    Dear team,

                                    Kindly update me the status of my following complain.

                                    53515121 complain no

                                    My problem is since 10th April 2019 and till date it is not resolved and engineer says that only TV replacement was solution or no other solution .

                                    This is the brand of Sony tv.
                                    This is the image of a top leading company in tv market.

                                    Let me know that any solution for my tv.

                                    Regards
                                    Kamlesh meena
                                    [protected]
                                    Sony India customer support has been notified about the posted complaint.
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                                      Nipon Pradhan
                                      from Barpeta Road, Assam
                                      Jul 4, 2019
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                                      Address: 781007

                                      Dear Concern

                                      With Due Respect for your information that I have given my LED model no KLV40R352F IN5 to your service center (TECH SHOP, RAJGARH ROAD GUWAHATI, ASAAM, INDIA, 781007) on dated 8TH June 2019 for Repair the screen and also deposited the full amount of Rs 15089/-
                                      I have never envisage such kind of deprived service from Brand like SONY.
                                      Request you to please look in to the matter and expect prompt reply from your end.
                                      Attached the scan copy of Job Sheet.

                                      Regards
                                      Nipon Pradhan
                                      [protected]
                                      Sony India customer support has been notified about the posted complaint.
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