Sony India Complaints & Reviews

Hi,

Since last 2 days my said led tv is not working. We have been trying the toll free number but since yesterday after dialing on [protected] as soon as we slect ivr number 3 the call ends with no response. Today we tried whole day again with no connection finally selected ivr 1 to find some help but again in vain. Spoke to tanveer floor senior executive how has committed a call back from concern team within 24 hrs on [protected].

We are disappointed as how the ivr system for such big like sony can be non functional for so long.

We would appreciate if this mail is treated on priority.

This tv was bought on[protected] against invoice number splaza-03050 from sargam electronics mg road gurgaon & is under 2 years warranty. It is not starting and the red light is blinking

When i purchased this smart tv kdl46w950a three yrs back, i was able to access lot many apps from sen. Surprisingly, recently sony india has removed all the apps except three of them. Upon calling customer care, i was suggested to use laptop to access those channels/apps and connect it with tv. Sony shamelessly forgot they sold a smart tv. Why would a customer pay hefty price (80k) for a smart tv, when he could have purchased a simple led tv (With much lesser price) and access internet contents using laptop. It is a clear case of cheating their customers.

Hello everyone,

I’m using sony w800d 43inch 3d tv from last 3years. Last year i faced a issues on the display exactly after 1year of my usage of tv my display had problem of red light blicking. And i raised a complaint again exactly after changing the display today without any damage or issues all of sudden while watching tv it turned off and started showing same red led light and not turning on. What is happening with this tv we are paying so much amount by trusting the brand thinking it will last for long years paying 85k and every year if it’s damaging then what is the use of buying investing so much amount we can buy any local brand for lessor amount to use for 1year. I kindly request you to please do not buy sony getting very irritating for hardware issue they are asking us to purchase the display why should we pay for hardware issues it’s not physically damage for us to invest. Please give me solution or suggestion how to get it replace without any cost?

Please call me on number [protected]

Repair job no: j91304656, dated : 12/07/19; complaint no: 54972766

My bravia tv's (Klv-40w672e) s. No[protected] led got faulty, it was not under warranty so i gave it for repair on 12 july 2019 at the sony authorised service centre in dehradun along with an advance payment for led panel replacement, it has almost been 2 weeks but there is no information about my tv's repair work. The helpline numbers do not work. N after spending so much of hard earned money on sony products ther is absolutely no response from the sony side.
The service provided by sony is very well below that can be expected by such a company, there is no one to cater to the needs of the customers.
Really dont understand how can it take 2 weeks to replace a led panel, even when the customer is paying.
Made a mistake by purchasing sony product, wont do it again...

Dear relationship manager

We purchase sony television (Model number kd-43x8500c) from vijay sales at vasai road. We purchased the television set on 30th april 2016 (Bill attached) and were given to understand that the set has a warranty period of one year from the date of purchase. We trust the brand and this is the third television set that we have purchased. As we are cautious about electronic equipment, we went for the scheme of two years additional warranty and paid rs.5000/- (Additional warranty proof attached).

On the 05th of july 2019, when we watching the television, the set suddenly stopped showing pictures but was showing horizontal lines. The volume and sound was clear. I have immediately called your call centre and lodged a complaint. Within 48 hours your technician came and checked the set. He concluded that the display has got corrupted due to moisture. I immediately asked him how can this happen in around three years and his response was that this is an electronic equipment. He further stated that i will have to pay rs.29, 000 if i wanted to change the display.

May i ask if this is expected of a reputed brand like sony which in three years get corrupted. The charges to repaid is an astronomical rs.29, 000. We might as well got for an alternate brand. We took extra precaution of extended warranty which expired in april 2019!! I would like to register my strongest complaint that a well known brand like sony just stops functioning after three years.

Can we have justice please.

Regards
Ravi menon
[protected]

This product has been sold under tag smart tv..and recently they have removed app store from their software... So i am unable to get my favourite hotstar, jio tv and like apps on my tv and on complaining also sony has not provided these apps in any update...in todays world if tv dont have these apps can u call it as smart tv? Its just a ### box..and sony has treated consumer like fool for such a ### box for cost more than Rs. 60k ...

Sony model klv-32ex330, lcd tv sr no 3389618
Intermittent red flashing 6 times, no response to remote/local commands.
On hard reset (Power off / on) we get continuous red and response on remote and local commands but tv turns off very soon with flashing red as before.
Our location
Mukkuzhy house, kuttikol po, nh 66, taliparamba, kannur 670562
Phone[protected]R), [protected] (M)
Email: fernandez. [protected]@gmail.com

Sir,
My sony 42" flat tv, model number: klv-40ru82b, and serial number: 3294201 purchased on 5/9/2014 is out of working from 26.6..2019 onwards. The fact has intimated to sony authorised service under d. Number : 26/306-d1 parachalil building vengalloor p o thodupuzha. The technician sri anoop has came at house on 3.7.2019 and found that the mother board ic 9001 has burned. Then he taken the mother board for detailed checking. He said that some times the display has also been got damaged. If so the complete set has to be replaced on paying an amount of rs 18000/-. I am ready to pay the amount as said if necessary. But the problem is nothing but has been taken from the company's part till date. While calling several time over phone, they replayed that the mother board had sent to the company for repairing with computerised. I want to know 1) how much time will take to get service my tv? Is the action taken from my side till date is in proper way?. I am waiting for your valuble service.
Thanking you
- sd-
Philipose k. M
Mobile number: [protected]
E - mail id :[protected]@gmail.com

As mentioned by all in the comments same issue is seen even in my sony bravia kdlex520 32inch tv bought in 2012 there are veritical lines appearing on the screen from 2016 and as per the service center info display needs to be changed and it costs around 22000. Now even the warranty is also expired, much disappointment with sony products, sony needs to look in to this matter as a particular model is having issue why can they check for quality and do some thing for customer who has spent lots of money on their products, can v get any solution.

I purchased a sony power bank and samsung bluetooth headset in 949 rupees.
I got fake products.
Power bank is not 32000 mah.
Its suddenly discharge.
Bluetooth headset is bad quantity.
Headset is not samsung.
You are cheat me.
I want my money 949 rupees.
I hate your products.
Please give my money.
I am waiting for my money.
I give your products.
..

Chor Company, chor customer care, [protected]. No instalation even after 10 Days when I request for installation and demo. They had just Sms me service centre name and contact number. When I call that no they said if emergency you can install your self. We pay it. We install it. But who will guide us how to use it. Service centre number staf[censored]se bad words in call. A new customer even after purchasing new TV is of no use. Then how come old customers if facing problems of this waste products worst company and it's customer care

I had a 43 inch sony and the panel was damaged. Technician visited my home and suggested for a replacement offer. As the technician mentioned that is not possible to replace the panel (Sony hx75) i agreed for the replacement offer. I paid the difference amount of 55900 on june 25. It was told that it will take f10 working days for the new tv (Sony x8000g). It is now 14the day and i am not getting any updates from sony.

Having...

I have requested for my sony led installation in sony authorized service through +91 [protected]. Today i start calling them from 10 am and they were saying our man will reached to you today around 1 pm and then i took leave from my office. After 1 pm i called them and they were still saying our man will reached to you soon. After that i called them 4 to 5 time and all the time they told lie. At the end around 5:15 pm they told me our man will not be able to come to you. It is vary bad, they spoiled my whole day. Very bad service form sony, i never expect it from sony.

I was procured led sony klv-40r352f sep-2018, from croma store. From 3july-2019 we are facing problem of display of tv. It has been four day but till now we have not got solution,.

Sony complaint no-bof040719fs00104 pending

I think the details mentioned here is sufficient to understand the issue

Please look into matter and do the needful

Sir
I rk mishra would like to state that i have purchased sony bravia 32 led tv in late 2015 with a strong belief in the brand sony though the costing was on upper side compared to others at that time but it is really disheartening to say that my belief in your brand has got a severe setback. Engineer visited from your center stated that its display has gone unserviceable and cannot be repaired the only option suggested by him is to change display which i considered as unwise and costly affair
My request to you is to maintain the repo of sony brand and offer assurance to customers who believe in your brand by replacing or repairing at least cost.

Thank you

On date19 feb -2019 i purchase sony mdr-xb50bs model in 5000 rupees.in left speaker produced noise sound but i ignore. After one-month later earphone cover i. E. Silicon cover wear and tear i use another month. After two-month later volume up and down button was broken as i attach image.

I am going to your authorise service centre and submit my ear pic. They tack 3 months to conclude and resolve my problem. On date 7.0.2019 i bring my old broken ear pic from service centre.

They say that we will consult sony company they are not able to do repair and replace this earphone. They say that if you choose new sony product other than this, we will give 50% discount.

Now my point is that why i will pay money if my product under warranty.

Purchase copy, job sheet and my id i attach as a proof.

I have purchased an led tv from hussein enterprises santkabirnagar on 11june 2019. For installation dealers mentioned i get call from sony and they would come for demo and installation. Called up customer care many times and they mentioned person would visit to my place anytime. Followed up many times with customer care placed request, raised complaint but still i am wondering who will come and install it.. I was very shameful to say that u are among one of the best brand and i am mentioning such time of complaints.. As u know well are nothing without ur if these services would not provided to the customers

Dear team,

Kindly update me the status of my following complain.

53515121 complain no

My problem is since 10th april 2019 and till date it is not resolved and engineer says that only tv replacement was solution or no other solution.

This is the brand of sony tv.
This is the image of a top leading company in tv market.

Let me know that any solution for my tv.

Regards
Kamlesh meena
[protected]

Dear team,

Kindly update me the status of my following complain.

53515121 complain no

My problem is since 10th April 2019 and till date it is not resolved and engineer says that only TV replacement was solution or no other solution .

This is the brand of Sony tv.
This is the image of a top leading company in tv market.

Let me know that any solution for my tv.

Regards
Kamlesh meena
[protected]

Dear Concern

With Due Respect for your information that I have given my LED model no KLV40R352F IN5 to your service center (TECH SHOP, RAJGARH ROAD GUWAHATI, ASAAM, INDIA, 781007) on dated 8TH June 2019 for Repair the screen and also deposited the full amount of Rs 15089/-
I have never envisage such kind of deprived service from Brand like SONY.
Request you to please look in to the matter and expect prompt reply from your end.
Attached the scan copy of Job Sheet.

Regards
Nipon Pradhan
[protected]