Sony India Complaints & Reviews

This product has been sold under tag smart tv..and recently they have removed app store from their software... So i am unable to get my favourite hotstar, jio tv and like apps on my tv and on complaining also sony has not provided these apps in any update...in todays world if tv dont have these apps can u call it as smart tv? Its just a ### box..and sony has treated consumer like fool for such a ### box for cost more than Rs. 60k ...

Sony model klv-32ex330, lcd tv sr no 3389618
Intermittent red flashing 6 times, no response to remote/local commands.
On hard reset (Power off / on) we get continuous red and response on remote and local commands but tv turns off very soon with flashing red as before.
Our location
Mukkuzhy house, kuttikol po, nh 66, taliparamba, kannur 670562
Phone[protected]R), [protected] (M)
Email: fernandez. [protected]@gmail.com

Sir,
My sony 42" flat tv, model number: klv-40ru82b, and serial number: 3294201 purchased on 5/9/2014 is out of working from 26.6..2019 onwards. The fact has intimated to sony authorised service under d. Number : 26/306-d1 parachalil building vengalloor p o thodupuzha. The technician sri anoop has came at house on 3.7.2019 and found that the mother board ic 9001 has burned. Then he taken the mother board for detailed checking. He said that some times the display has also been got damaged. If so the complete set has to be replaced on paying an amount of rs 18000/-. I am ready to pay the amount as said if necessary. But the problem is nothing but has been taken from the company's part till date. While calling several time over phone, they replayed that the mother board had sent to the company for repairing with computerised. I want to know 1) how much time will take to get service my tv? Is the action taken from my side till date is in proper way?. I am waiting for your valuble service.
Thanking you
- sd-
Philipose k. M
Mobile number: [protected]
E - mail id :[protected]@gmail.com

As mentioned by all in the comments same issue is seen even in my sony bravia kdlex520 32inch tv bought in 2012 there are veritical lines appearing on the screen from 2016 and as per the service center info display needs to be changed and it costs around 22000. Now even the warranty is also expired, much disappointment with sony products, sony needs to look in to this matter as a particular model is having issue why can they check for quality and do some thing for customer who has spent lots of money on their products, can v get any solution.

I purchased a sony power bank and samsung bluetooth headset in 949 rupees.
I got fake products.
Power bank is not 32000 mah.
Its suddenly discharge.
Bluetooth headset is bad quantity.
Headset is not samsung.
You are cheat me.
I want my money 949 rupees.
I hate your products.
Please give my money.
I am waiting for my money.
I give your products.
..

Chor Company, chor customer care, [protected]. No instalation even after 10 Days when I request for installation and demo. They had just Sms me service centre name and contact number. When I call that no they said if emergency you can install your self. We pay it. We install it. But who will guide us how to use it. Service centre number staf[censored]se bad words in call. A new customer even after purchasing new TV is of no use. Then how come old customers if facing problems of this waste products worst company and it's customer care

I had a 43 inch sony and the panel was damaged. Technician visited my home and suggested for a replacement offer. As the technician mentioned that is not possible to replace the panel (Sony hx75) i agreed for the replacement offer. I paid the difference amount of 55900 on june 25. It was told that it will take f10 working days for the new tv (Sony x8000g). It is now 14the day and i am not getting any updates from sony.

Having...

I have requested for my sony led installation in sony authorized service through +91 [protected]. Today i start calling them from 10 am and they were saying our man will reached to you today around 1 pm and then i took leave from my office. After 1 pm i called them and they were still saying our man will reached to you soon. After that i called them 4 to 5 time and all the time they told lie. At the end around 5:15 pm they told me our man will not be able to come to you. It is vary bad, they spoiled my whole day. Very bad service form sony, i never expect it from sony.

I was procured led sony klv-40r352f sep-2018, from croma store. From 3july-2019 we are facing problem of display of tv. It has been four day but till now we have not got solution,.

Sony complaint no-bof040719fs00104 pending

I think the details mentioned here is sufficient to understand the issue

Please look into matter and do the needful

Sir
I rk mishra would like to state that i have purchased sony bravia 32 led tv in late 2015 with a strong belief in the brand sony though the costing was on upper side compared to others at that time but it is really disheartening to say that my belief in your brand has got a severe setback. Engineer visited from your center stated that its display has gone unserviceable and cannot be repaired the only option suggested by him is to change display which i considered as unwise and costly affair
My request to you is to maintain the repo of sony brand and offer assurance to customers who believe in your brand by replacing or repairing at least cost.

Thank you

On date19 feb -2019 i purchase sony mdr-xb50bs model in 5000 rupees.in left speaker produced noise sound but i ignore. After one-month later earphone cover i. E. Silicon cover wear and tear i use another month. After two-month later volume up and down button was broken as i attach image.

I am going to your authorise service centre and submit my ear pic. They tack 3 months to conclude and resolve my problem. On date 7.0.2019 i bring my old broken ear pic from service centre.

They say that we will consult sony company they are not able to do repair and replace this earphone. They say that if you choose new sony product other than this, we will give 50% discount.

Now my point is that why i will pay money if my product under warranty.

Purchase copy, job sheet and my id i attach as a proof.

I have purchased an led tv from hussein enterprises santkabirnagar on 11june 2019. For installation dealers mentioned i get call from sony and they would come for demo and installation. Called up customer care many times and they mentioned person would visit to my place anytime. Followed up many times with customer care placed request, raised complaint but still i am wondering who will come and install it.. I was very shameful to say that u are among one of the best brand and i am mentioning such time of complaints.. As u know well are nothing without ur if these services would not provided to the customers

Dear team,

Kindly update me the status of my following complain.

53515121 complain no

My problem is since 10th april 2019 and till date it is not resolved and engineer says that only tv replacement was solution or no other solution.

This is the brand of sony tv.
This is the image of a top leading company in tv market.

Let me know that any solution for my tv.

Regards
Kamlesh meena
[protected]

Dear team,

Kindly update me the status of my following complain.

53515121 complain no

My problem is since 10th April 2019 and till date it is not resolved and engineer says that only TV replacement was solution or no other solution .

This is the brand of Sony tv.
This is the image of a top leading company in tv market.

Let me know that any solution for my tv.

Regards
Kamlesh meena
[protected]

Dear Concern

With Due Respect for your information that I have given my LED model no KLV40R352F IN5 to your service center (TECH SHOP, RAJGARH ROAD GUWAHATI, ASAAM, INDIA, 781007) on dated 8TH June 2019 for Repair the screen and also deposited the full amount of Rs 15089/-
I have never envisage such kind of deprived service from Brand like SONY.
Request you to please look in to the matter and expect prompt reply from your end.
Attached the scan copy of Job Sheet.

Regards
Nipon Pradhan
[protected]

Factorysales. Biz/ — fake sony 32000mah power bank with free bluetooth from factorysales. Biz/ 11 reviews banglore, india mallikarjun hagaragi on nov 6, 2018 submit a complaint i recieved "sony 32000mah power bank with free bluetooth", when i open both products were not packed properly inside, when i kept bluetooth for charging, after 4 mins it was showing blue light and i started using it, then bt battery indicator started showing low battery that to too low battery not even used two mins, bluetooth is not charging properly and and sony power bank is totoal fake both products are local made, on power bank its written clearly manufactured in china, so i dropped mail to info. [protected]@gmail.com to arrange pickup these item and send my ordered item in good packed and working condition. Thats it this is all happen today, i requesting you to take necessary action on factorysales. Biz/ website and provide your support. Complaint comments 10 comments updated: jun 14, 2019 share0tweet0 related complaints factorysales. Biz/ - ordered a product sony 32000 powerbank view all factorysales. Biz/ reviews comments kesare akshay nov 21, 2018 same incidence... [protected]@praveen nov 23, 2018 i recieved "sony 32000mah power bank with free bluetooth", when i open both products were not packed properly inside, and power bank is damage and pair parts ar all opened and bluetooth is not working condition and also. Bluetooth is not charging properly and power bank is totoal fake both products are local made, on power bank its written clearly manufactured in china, so i dropped mail to info. This are product ar supplying is a not a original this are fake. And what im order the product is not in the box. And i order the power bank is other he is send the power bank is other... Bluetooth is no connecting option... (1) i am order this product uploaded 1st two picture... (2) and he is given the parcel of product is damaged uploaded next 3rd and more photos... Jay prakash kulhari dec 31, 2018 ordered a power bank of sony 32000mah with wireless earphone. The price of my order was849/- (799/- + 50/- delivery charge). Today i find my order product when i open the parcel i found that power bank is not sony. I found in the box power bank of mi plus. It is cheating with me because i ordered sony power bank but you send me mi plus. I want my real ordered product. I hope you will take action imideat 24 hour. If you are not take action i will case in customer court in two days. My waybill[protected] thank you... I am sending pictures 1st picture is my order 2nd is product which i found today jay prakash kulhari dec 31, 2018 ordered a power bank of sony 32000mah with wireless earphone. The price of my order was849/- (799/- + 50/- delivery charge). Today i find my order product when i open the parcel i found that power bank is not sony. I found in the box power bank of mi plus. It is cheating with me because i ordered sony power bank but you send me mi plus. I want my real ordered product. I hope you will take action imideat 24 hour. If you are not take action i will case in customer court in two days. My waybill[protected] 1st three pictures are product which i found. 4 picture is my order thank you... Tarun kumar karmakar jan 4, 2019 i recieved "sony 32000mah power bank with free bluetooth" vide - waybill[protected], through your site and uses only 10 days but it totally discharges not covering full charges of 2 mobiles. So, requested to replace original sony 32000 mah power bank at an early date. Thanks. Shubham omer jan 13, 2019 ordered a power bank ok sony 32000mah with wireless earphone the price of my order was 799rs shipping 50rs chat 88.78rs total 849rs total pay yesterday i find my order product when i open the parcel i found that power bank is not sony i found in the box power bank ok plilips i want my real ordered product i hope you will take action imideat 24 hour and power bank is not working i am sending pictures 1st picture is my order and 2nd picture is my product which found deepu tirkey feb 9, 2019 i ordered a powerbank of sony 32000 mah with free wireless i7 bluetooth. Yesterday i received my parcel, when i open the parcel i found that power bank is not sony. I got wrong product of mi plus power bank with dead wireless bluetooth. The total price of my order was rs.849/- (799/- +50/-delivery charge) i want to return this product at an early date. Kulalar-manamaalai feb 18, 2019 i have ordered for buy online sony 32000mah power bank get i7 wireless headset free. During nov2018 itself. Tilldate (18feb/2019), i didint received my power bank from factorysales. Biz. I had reminded thru emails several times. No reply. Shanil crasto apr 1, 2019 i had purchased a 32000mah power bank & get i7 wireless headset free for rs. 799.00 on 14/03/19 - order dhfs93279699, till date i have not recd the same, also the contact number given - [protected] is always switched off (Another bogus number). I guess i've been robbed of the money. Radhakrishnavemula jun 14, 2019 even i faced the same problem and received the item today. I ordered huawei sports bluetooth headset but received damaged and used local headset along with local power bank (Brand mentioned on too is sony but there is no product contains 32000mah in sony brand). I sent a mail to them to take the products and refund the amount but there is no reply. Atleast soneone can take action against them and their website to do not show fake information to the customers.

Sir, i brought a new 32 inch sony bravia tv (Klv 32r202f) on 29 jun 19 at pakur. Same day i called on the toll free no. To book for demo and free installation. So far no one has turned up for installation. I didn't even received a call from the near by service engineer till date. My address is air force station-singarsi; dist - pakur, jharkhand-816107. Many times i called on the toll free no. And even raised a new request with no.54812630 today.. Pls do the needful.

Sir, I have Purchase in 27.06.2019 dated on Sony Tv 43inch from MGB Showroom in Tiruppur Branch. This branch manager is asked me 48 hours is installed.
But in not Installation in till date(1.07.2019). I call MGB Manager number. But No response and no respect. I am not satisfied in the customer service in this showroom.
Thank you.

Purchaser Name. A.Ponnusamy
Mobile No.[protected].
Modle No.KLV43W672G:Sony:LED
Bill No.I/1920/KUM/2917.

I have purchased a sony bravia oled kd55 a8f tv from croma store in bangalore on 24th june 2019. I got the delivery of the tv from croma in properly packed without any damage to the box on 25th june within 30 minutes of delivery the sony installation and demo technician person name murthy came home and installed. He ran the software update and said the tv will restart after the update. Once the update is completed he gave me demo and left. I too switched of the tv and left to office. Once returning i switched on the tv. But only the led was on but the tv never starting. I immediately called murthy and informed. He suggested me some troubleshoot which i did. Later i lost hope and raised a customer service complaint (#[protected] with sony on 26th june morning.
On 26th june kumar from sony service came and inspected the tv and said the motherboard of the tv is not working/corrupted due to a software issue and said it will take 3 days to replace the motherboard. I have asked for the replacement of the tv since it was brand new and not even used for an hour. The service person said he is not authorized to give a replacement instead raise an issue with sony. I have given him the written complaint and mentioned to replace the tv in the sony job sheet. Also i raised this concern with croma which they told me that they will help me. So far i have not got any information or not even got any service incident mail. I have been following up with the customer care personnel and they say they do not have any update. However croma staffs has told me that replacement has been ordered from sony and since no stock is available it will take time.
July 1st 2019 i contacted croma and sony again i got same answers. This is causing mental tension and i'm very much disappointed with such a reputed brand. I need necessary action and compensation from all these mental tension and delay caused.

Here are the details

Sony bravia oled kd55a8f
Purchase date : 24/6/2019
Installation and demo :25/6/2019 2.30 pm
Fault identified on: 25/6/2019 5.30 pm
Fault registered:26/6/2019 10.30 am
Installed by : murthy (Mob # : [protected])
Fault identified by kumar (Mob # : [protected])

Sony smart tv...
What smart tv... Funny
Is there option to use or install apps on bravia tv...
One apps that provide entertainment for smart tv is vewd opera tv...

But this app was no longer available... Very funny...
And it's sony smart tv.
So kindly update it and resolve this problem by starting vewd service or other apps in place of vewd that makes it really a smart tv.