Sony India Complaints & Reviews

Dear Sir/Mam

I am an old customer of Sony Product but unfortunately, my present experience not good the way we are getting the treatment from your recognized Service Centre, Modern AKM Electronics pvt. ltd. Sec-34A, Chandigarh. I have paid the Amount in advance for New Remote but not sure whether i will be able to get it and when

Reg
Ravinder

Wrong products
I received a wired sony headphones instead of a wireless sony behind neck ear headphone with bose wireless earbuds.
Item is missing and wrong item received.
Contacted ecommexpress, who said they are just third party supporting calls and shipment is done by pickrr technologies. I verified with tracing id and found the item was delivered by pickrr services

I have purchased sony bravia kdl-43w800c 108cm (43) on jan 2016 which by spending 60, 210 rs by paying 12 months emi, which worked only for 2.5 years properly and screen started flickering, lines in the footer display issue.

When i called up sony service center for help technician came verified and said that panel needs to be changed which costs around 27k,

When customer is spending so much of his hard earned money branded company like sony manufacturing such a low quality products and selling it customers at a premium price, i really wonder are there any quality checks done and how they are being approved.

They are literally cheating customers by manufacturing such a low quality products which works only 2 to 3 years and start malfunctioning, what i should do now, my hard earned money gone in waste by purchasing such a low quality product.

Hi team,
I have purchased a sony w80f android tv,
Now i am facing restarting issues since july 2019
A technician name srinivas had visited my place to check the tv but he could find the issue.
But the restarting issue was not resolved.
So a second technician named irfan from sri murti enterprises has visited to my place,,
He checked the tv, rectified the issue, which is being mentioned by him that its panel issue on the 31st july 2019. Then he mentioned that he will have to escalate coz the part needs to be replaced.
Now its almost 2 weeks nothing has been resolved, yesterday on the 12th aug 2019 i spoke to a customer service representative who who me that the order is still pending.
So today the 13th aug 2019, i spoke to someone from sony name as taranjeet who mentioned that the previous pending order was not completed. So they have placed a new order.
Very poor customer service (As the representative are not familiar in speaking english)
If my issue is not resolved as my tv is under warranty, i will escalating this further to the consumer court.

I received my Sony TV 43X7002f in such a bad condition that it was very loosly packed had dust all on the inside even the tv had dust on it, packing material was dirty too, didn't receive any battery cells in the box and TV had scratches on the screen they were big and visible, it felt like they sent me a used TV. really unsatisfied with sony as even their customer care executive and supervisors dont feel like they want to help us, they talk in a very rude manner as if we're asking for a favor, and for every tiny thing they will ask you to wait for 48 hours, which is so frustrating, i think sony is the worst choice if anybody is looking to buy something, worst decision ever made, worst company and worst staff ever... DO NOT BUY ANYTHING. they're a cheat.

Sony must telecast la liga live in india[protected] season if it wants to be the no. 1 sports channel broadcaster in india.

Star sports is continuing with its barclays premier league telecast live in india[protected] season

Sony must not lag behind otherwise most of sports enthusiastics like us will not go for sony sports packs

Sony must telecast la liga live india[protected] season immediately

I have purchased 32” sony bravia led tv model no klv -32r 482b through ama electronics from karaikal on 2014. Last week i found in the tv there is a multiple small line are seeing during switching on the tv and that will be automatically cleared with in 5minuts. I have made a complained raised on 05/08/2019. Without seeing the tv your authorised service person told that tv display issue and the cost around rs12000/. After giving the pressure to the service person he has visited my house and seen the tv without removing the tv cabinet and he told that it will work only for 5years after that you have to purchase new tv like that he told. As a customer i am asking your tv will work only for 5years? And why we are selected your sony brand even though cost is higher than the other brand. Sony brand shows quality and customer satisfaction that’s why i have selected your brand. Because of the issue, i am totally unhappy with your service and the brand name. Kindly look into that and resolve the issue immediately

I had bought sony bravia model no kdl-43w800d in5 on 15th june 2017. Tv was not working, when i complained to the service centre, they told that the mother board is gone. The cost of the motherboard is rs 10000/-. My complaint no :[protected]. Having spent huge sum to buy the television. It is not even two years and they want us to bear the cost of the mother board.

Very unhappy with the response of the customer care and it looks that sony does not care about the quality of the components which they are fitted in the television.

Thanks

Harshal

Mob no : [protected]

One of the worst product is sony tv,
Sony tv supports/pairs only with proprietarybluetooth devices and not any devices.
Sony is living in dream world, due to name which is captured in past years its surviving.. All other branded tv's has unified bluetooth pairing compatabililty but whereas sony tv still lives in proprietary world.
Soon sony would diminish with this kind of ownership if they continue with this type of connectivity.

Yesterday i have tried for 1 yr subscription. I have paid the amount through net banking on sonyliv website. But subscription is not reflecting in my account. But money was debited from my account. No customer supports, no live chat. Just ridiculous. I have sent mail also to their customer support team with attached payment confirmation mail. Till now no reply. 24 hrs over. They are least bother about their customers. Very poor services. Please refund my money

I have paid a total of ₹29 to sony liv for one week on august 4 2019 through paytm... I have also received a confirmation mail through gmail which i've paid earlier i have also attatched a screenshot of the confirmation through gmail which is also bearing transaction id... But i t is again asking me to pay... I am unable to enjoy those services as it is valid for only one week...
Please consider it... As soon as possible...

To
Sony india conumers grievences cell
Sub : non working of sony home theatre

Dear sir
We have purchased sony home theatre along with sony t v of 46” on 18 february 2011 from your authorized dealer sony world, akota, baroda.
So far the performance of t v is excellent.
Since last three years or so the problem has started with home theatre.
It indicates push power error all the time.
We have contacted your service center located in alkapuri baroda several times.
We had sent the unit to your service center 2-3 times but they could not remove this error.
We are surprised that the product of such high profile company cannot work properly.
In our house all the different equipment like music system c d player, tape recorder, radio etc. Are of sony make. There is no problem so far.
We have kept enough patience to set right the defect by your technicians.
We presume there must be some inherent manufacturing defect in this model.
We very sincerely request you to replace this unit by your latest version so as to maintain the prestige of the well-known company like yours
Hoping for the early favorable action
Yours faithfully

(M. C. Gandhi)
Executive director (Retd.)
Gujarta electricity board - vadodara
M. No.[protected],[protected]

I am in possession of sony led tv model no :- sony bravia klv-32r482b which fails to boot since 20 july 2019 and accordingly registered a complaint about servicing the same day. The complaint was given service id no:[protected] dated 20 july 2019. It was assured by the service centre that complaint shall, be attended on monday i. E 22 july 2019.
On 22 july 2019 at around 2: 00 pm, there was a call from one technician that he was at a distance of about 10 km from my residence and shall visit at the registered address after half an hour. However, none of the technicians turned up on 22 july 2019. Again a complaint was registered with the service center on 23 july 2019. It was again assured that technician shall visit by today only i. E 23 jul 2019 but the whole day passed and nobody came. Finally the technician visited on 24 jul 2019 and submitted repair estimate of rs 11000 /- only vide service job sheet dated 24/07/2019 (Copy enclosed) with the assurance that the repair job shall be attended within 04 or 05 days but after lapse of about 11 days nothing has been done so far.
It is requested to intimate that have i committed a mistake buying product of an organization of such a repute? It is further requested to arrange to get service done on my television set at the earliest and stern action be taken against such officials which are earning a bad reputation to the organization like yours under intimation to the undersigned.
With regards.

Dear sir,
Before a few days one auto updation of the software appeared on my tv screen (I have videocon d2h connection). After two days in a fine afternoon while my tv was on, suddenly it was shut down. While switching on every time the sony symbol once comes on the screen then it is off and the red light is blinking for six times repeatedly.
I had lodged a complain through my dealer and one service engineer came yester evening who seeing the blinking, diagnosed the trouble in the pannel board of the tv and gave an estimate of around rs. 21, 000/- only.
My question is that does the symptom of six times red blinking implies a trouble in the pannel board? Can it be judged without opening the tv? Can the pannel board is not repairable? If reparable, what would be the minimum cost? Without touching the tv your service engineer had charged rs. 240/- from me without providing any bill or reference of his visit. Even no message came from sony company!!!

I have bought this led tv on 2014 february in chennai, i am very much love with sony product. I have sony vaio laptop, sony home theater, sony mp3 player, i have another 32 inch tv. So when ever i am going buy any electronics first bran comes to my mind is sony. I have spend 1 lakes 10 thousand rupess for this 47 inch led and 3d tv. It is really working fine, suddenly we have noticed some display issue. I have reported this issue with service center and technician came for assessment and give the feed back it is display issue, so you need to pay at least 30000 rs for replacement of the display or you can buy new tv with some portion of discount given by our sales team. After one days they called us told me service cost will be 45 thousand so if you want select any latest model and we work out the discount you can buy the new tv. So we have selected the similar type of tv and given to them for quote for discount, two days later they said we will take back your old tv and we will provide the discount price of 64000 rs for your selected model. When i check with flipkart and other seller the price less than the price given by sony. My questions is why you try cheat your customer with this kind of poor service? I am really disappointed, i won't purchase any sony product in future and i won't recommend anyone to buy it. It is totally unfair, service and sales people life of the led tv 5 years, if it is 5 years why you guys was not mentioned during the sale? 110000 rs tv for 5 years who want to buy? I understand electronics life but you have to think about consumer side one year 22k rs 5 years 110k rs gone. I am very much disappointed, i am help less no solution for my issue. For sony today market so many brand in the market but we trust your quality and service that is the only reason we bought the product but it is waste of money to buy "i don't buy anymore for this only reason" if you you guys take back my old tv and charge me again more, so you guys again try to cheat me.

I am very sad and angry about the product that i have receive today

In the offer it was mentioned sony wireless behind neck ear headphone and bose ear buds
I have received some stupid headphones

If you'll have mentioned a particular the same to be given to the customer

Reference number : 27jul134
Order id: 7070513
Order date : 20.07.2019

I have mentioned the address below

Please note : i need the money to be given in the location given

I have lodged a complaint no 79266399 on 18th may 2019. Since then 3 technicians visited and each one promised to resolve the issue in 8-10 days. It is now 76 days and i don't even get a status update? Having paid 1.5 l for this tv two years ago with lots of promises from vijay sales and sony, i am extremely disappointed. Can someone look into this urgently.?

Hi,

Since last 2 days my said led tv is not working. We have been trying the toll free number but since yesterday after dialing on [protected] as soon as we slect ivr number 3 the call ends with no response. Today we tried whole day again with no connection finally selected ivr 1 to find some help but again in vain. Spoke to tanveer floor senior executive how has committed a call back from concern team within 24 hrs on [protected].

We are disappointed as how the ivr system for such big like sony can be non functional for so long.

We would appreciate if this mail is treated on priority.

This tv was bought on[protected] against invoice number splaza-03050 from sargam electronics mg road gurgaon & is under 2 years warranty. It is not starting and the red light is blinking

When i purchased this smart tv kdl46w950a three yrs back, i was able to access lot many apps from sen. Surprisingly, recently sony india has removed all the apps except three of them. Upon calling customer care, i was suggested to use laptop to access those channels/apps and connect it with tv. Sony shamelessly forgot they sold a smart tv. Why would a customer pay hefty price (80k) for a smart tv, when he could have purchased a simple led tv (With much lesser price) and access internet contents using laptop. It is a clear case of cheating their customers.

Hello everyone,

I’m using sony w800d 43inch 3d tv from last 3years. Last year i faced a issues on the display exactly after 1year of my usage of tv my display had problem of red light blicking. And i raised a complaint again exactly after changing the display today without any damage or issues all of sudden while watching tv it turned off and started showing same red led light and not turning on. What is happening with this tv we are paying so much amount by trusting the brand thinking it will last for long years paying 85k and every year if it’s damaging then what is the use of buying investing so much amount we can buy any local brand for lessor amount to use for 1year. I kindly request you to please do not buy sony getting very irritating for hardware issue they are asking us to purchase the display why should we pay for hardware issues it’s not physically damage for us to invest. Please give me solution or suggestion how to get it replace without any cost?

Please call me on number [protected]