Sony India Complaints & Reviews

Yesterday i registered complaint for my sony lcd because of some fault in screen under complaint no.54099714 and the complaint is assigned to kamla enterprises, hisar. The team on customer care told me that visiting charges is 200 rs + tax. But today the service center called me and tell that there is 300 rs visiting charges and 200 rs checking charges. The total is 500 rs. When i called customer care again regarding this charges, they are unable to help me regarding this all. They said when engineer came to your home make our talk with him. We are not able to call service center. Donot expect this type of poor services from sony. Shame on such name and fame brand of today. Very poor staff appointed on toll free no.
I request every body donot buy sony products from anywhere in india because after sales service are very poor.

I have purchased one sony tv 43w800d from agartala in june 2016. The cost of the tv was near about rs.70, 000/-.in the month of march, 2019, while tv was on and one programme was running, suddenly the screen became black without display but sound was as usual. I have send the tv to the sony service centre, dhaleswar, agartala. Initially they told that some board has got damaged and needs to be replaced. After replacing becon board they charged more then rs. 5, 000/-. Accordingly i have paid the amount as per their demand. After 10/15 days of delivery 2nd time the same problem cropped up and again i have complained. The service center has taken the tv and after few days they informed me to collect the tv as they have got repaired the tv 2nd time. This time they have not demanded any money from me. But unfortunately after 13/14 days again i found the same problem for 3rd time and again i have informed the service center. One person from service center has visited my home and taken the tv and after few days they inform me that this time display panel needs to be replaced and it will cost about rs.25, 000/-. But as the amount is very high i have decided not to repair the tv and i have to inform sony india and brought back tv with out repair.
It is very surprising and unbelievable to see that only after 2.5years of purchase, one tv from a reputed company like sony which costing about rs.70, 000/- (Seventy thousand) stopped functioning. Normally people expect branded and reputed product from a reputed company like sony. I am confused whether sony is supplying the defective products in indian market or not. Otherwise how one costly tv from a company like sony gets damaged within such a short period. I therefore, request the sony company to look in to the matter and replace the tv with a new one within 15 days.
Exception of people from sony india is much higher then the product delivered to me and also the status of service received from sony service center.

Date of incident :[protected], Order ID. OD[protected]. Deliver the Parcel and found that the product in it is damaged condition. Return sent the goods and I want refund my money. Please Sony Indian Company as possible as early solve the problem. Flip Cart contact me immediately. Contact Number: [protected], [protected]. etc.,

Thanking you sir,

I bought sony tv less than 3 years ago paying 70, 000 from a priority dealer in mysore, karnataka, but it is having problem with display. I had tv of other brands before, samsung and panasonic, which is good shape even after 6 years. I went for sony for its brand and reliability. When i approached sony priority repair center, they said it might cost around rs. 8000 to 10000. This is annoying if your brand cannot give a life of 6 to 7 years, what is the point in going for such a brand. I will check for warranty and planning to try legal option in consumer forum.

Poornima
[protected]

I somashekar m r had purchased the kdl-43 w 800 f sony led tv through reputed distributor (Eswar radio & tv, #8 mahila samaja complex, ashoka road, davangere), and exactly within 2 month (1 year warranty) i got problem with led panel (Red light started to blinking instead of white light during switch on mode), however i asked sony center, engineer visited and said, "led panel will have to change.

Now i am very disappointed to hear about repairing with in a two month of date of purchase, and felt cheated with sony.

I am regret to inform you that...

Hi,

This is with my service done by one of the dealer-dial service centre - complaint no: 2019554, i have really face very very bad experience as my led t. V had been repaired but the service was not up to the marked

With continuous follow-up and calls made to the them they said whenever possible we will send our technician at your place

I am really astonished that the brand name of sony is at stake and how come such poor dealer sony has appointed
Kindly look into the matter at most utmost urgent to solve the matter

I had this tv for about 3 years made sure to buy all the safety equipment like surge protector even run it through a apc ups but it all of a sundden started restarting and giving the message boot error some applications may not run logged a complaint with sony service center then guy comes and barely look at it withing 1 mintue of looking at its says the mother bord is gone will cost about 40000.00 to replace or will take it to the service center and see if can repair it will cost about 5000 to repair if can what crap is this how does a equipment which if taken care of extremely well just die and how does he know for sure it's the motherboard without even opening it up service is like a big scam i say i have always lived sony products like my ps4 my phone all my stuff is sonny but will make sure never to buy another one unless sony helps me out hear

I have repaired 3 times and right now i am facing the same problem today. i have applied all your steps that you have mentioned me in email. but the display is not working on upper right side of the phone same as above 3 problems. now i am having the same problem after changing the display and touch panel 3 times within a 12 months. i think there is a something defect in a phone that is why i have to change the display every after 3-4 month. now i am getting exhausted because of this problem only and i want the exact solution of this phone. this time i am not going to change the display and touch panel. i have a business and i am suffering too much because of this problem. why i bought this phone, to change the display every after 3-4 months? i am requesting you to look into this matter seriously and waiting for a positive response from your side. if you need more information regarding the phone and service please let me know and try to resolver this matter as soon as possible and i expect this solution will be your last solution for me...

I purchased sony bluetooth speaker srsxb20 on 10 may 2018.
The speaker is not working fine now whenever i play it on full volume.. After a while it starts turning off and then no matter how many times i switch it on it keeps turning off.

I visited sony centre at abhishek building, andheri west on 6 april 2019 and they said they would keep the speaker to check for the issue. I called them 7-10 days after and they said the speaker us faulty, and they cannot repair it, so they would be sending me a new speaker.

When i called them again on 30 april 2019, i spoke to supriya and she said when she tested the speaker, it did turn off twice. However, area service manager took over the call and said he tested it for 4 hours, and the speaker had no issues. After long discussion, he asked supriya to test it again.

What is appalling to me is that your executive saw the fault, and yet the area service manager mr. Ritesh mehta was not willing to listen to me. Even after repeatedly telling him that your employee noticed the fault as well, he kept on saying he did not see any issues while he was testing the speaker.

The speaker is still in warranty, and i want a speaker that can actually play music without disconnecting or turning off.
Lalit sharma
[protected]

I have applied for subscription to sony liv app for one month but i didnt get any confirmation email or message, so i subscribed again for a month and again i saw my money got deducted still no subscription. O waited for sometime to see if confirmation occurs but it didn't. I want to cancel my subscription and i need my money back. Total 198 rs got debited.

I had purchased the klv-32w562d led model on[protected] through reputed distributor (Sargam electronic, janakpuri, delhi), and exactly after 3 years (1+2 year extended warranty) i got problem with led panel (Picture quality is blinking/double image/horizontal line), however i asked sony center, engineer visited and said, "led panel will have to change and cost would be rs. 12, 500";

Now i am very disappointed to hear about high cost of repairing, and felt cheated with sony.

This is not a reliable brand, i have very bad experience with sony ericsson cell phone aswell, where my rs. 25, 000 got wiped out just in 1.5/2 years due to pathetic performance of cell phone.

My led tv panel must be compensate with sony without charging anything to customer.
They have already issued a notice regarding panel issue with their led tv but not sure they have included this brand or not???

My name is kapil sethi from district-hapur... I have complaint in ur company service center in 2018 for some problem in my lcd.. On that time i have paid 4500/rs to ur engineer.. His name is rohit and his mobile no. Is [protected] on that time he told me to order for some part of my lcd.. But after few days ur service center executive told me.. That part is not manufacturing in the company.. So she told we will give u offer to replace ur lcd for total costing of rs/20000 and will give u new led.. But i have told her i don't want anything.. Plzz refund my money.. But i m calling on ur service center to refund my money from 2018 october.. No one wants to listen anything else.. So plz i requested to u plz refund my money as soon as possible.. I m sending u receipt copy also as a proof..

Sir, i have purchased a sony tv with model no. Kdl-42w850a and serial no.4309745 on 25.12.2013, which costs 82, 900/-. As not working now, company er. Told mother board has to be replaced. When i asked to replace the motherboard, they said it is not available and offering new tv with discounts. But i want only replacement of motherboard. Kindly help.

Hi Team,

Need to escalate the issue, below are the Sony LED TV details purchased from Radhika Electronics 3 Yrs ago -

Sony 3DLEDTV not working. Model - KDL-43W800C, Serial no.-4508750.

Currently facing issue with TV after starting in few minutes the screen gets blurred, for the same case was raised with Sony and recieved -Request ID 53675625 is assigned to Chaitanya Electronics; Shop no-18/19/20; Gawade Kunal Garden; Opp Gawade Petrol Pump; Pimpri; Chinchawad Link Road; Chinchawad; Pune 411033; Phone No:[protected] / [protected] / 98509935.

Now after inspection the Eng. Atul said that there is with Panel Pad part which controls the screen has problem and need to be replaced and estimate was given approx 6000/- RS.

After almost waiting for 12-13 days still part is not available and now Chaitinaya Electronics is telling to replace the entire panel which is going to cost up to 23-24k.

Hence requesting Sony to look in the case and suggest it is worth that World wide branded Company says that the parts are not available and entire TV needs to replaced.

Need some solution on the same as the TV is only 3 Yrs old and the purchase cost was 60k.

Waiting for earliest resolution.

Regards,
Sudhir Patil
[protected]

I bought handy cam with inbuilt projector from authorised sony showroom, anand three months back. After that i visited kashmir and shoot some videos over there. I was watching that videos on inbuilt projector of my camera. At that time i came to know that some blue dots appearing on projector screen. So i went to sony service station of v. V. Nagar and complained about it and submitted it over there. After so many days they sent me back my camera and told me it’s solved. But i was surprised that the problem was still there so again i complained and they told me it ll be solved soon and submitted again. Now since 1st april it’s there and i am getting the same answer that part is not available. They are waiting for part. Also they are giving some useless answers like if you have an emergency then take it back and send afterwards. Is it the right answer? I paid for the stuff which is defective and you guys should resolve it or replace it. It’s under warranty. I bought it for my traveling photography and videography but i can’t use it. It is like i paid for the wrong useless stuff. Why should i suffer? Solve my issues as soon as possible. It’s high time now. Here is the details:
J90602102
Om services
2439568
Hdr-pj410/bcin5 3789550
[protected]
Anish mirza [protected]
Under repair waiting for part.

Dealshubs — wrong product & refund of money


India
Ra ravidost on april15, 2019
Submit a complaint
I ordered sony power bank of 32000 mah with i7 bluetooth speaker but i have received mi power bank. I am not satisfied with the product so i want to return the product and want the money back. This is a bad experience i had ever had on online purchase. Would never like to buy from dealshub if do not get the money back.

Thanks,
Satyam shivavedi
[protected]@gmail.com
Chhindwara madhyapradesh

I had given my headphone mdr-v55/bc eto sony service center for repairing vide job sheet no. J81808116 dt. 21.07.2018and contacted the service center several times personally. But till date they have neither replaced the above mentioned headphone with the similar one nor given the similar amount product if the same product is not available with the company. As per the company policy if any product is irrepairable either the company will provide the similar new product or replace the product with the same amount product.in my case neither the company is providing the same product which i had submitted to the service center with the above mentioned job sheet nor the company is providing the similar amount product.in lieu of providing the same product or the same amount product the company is providing me the much inferior/ lower quality product and much lower amount product i. E. Mdr-xb 450. For my complaint i had contacted mr. Prashant kumar, service incharge several times telephonically. He as well as service center has turned deaf ear on my complaints and instead of solving my problem they had always given me the reply "ki yehi milega lena ho to lo nahi to jo kerna ho ker lo" and they are continuously misbehaving and giving me mental tension.
This is my final email cum notice to the head of the service center and the company and after one week i will take legal action against the service center as well as the company.
Kamal kanaujia, b-96, ashiyana-i,
Moradabad (U. P.) - 244001

Hi team
I have been following up with customer support through mail but i'm not getting any replies or solution further
On 17 april i made a transaction for monthly subscription of 99 in sonyliv app but i'm not able to view any matches or anything. It tells to buy premium subscription again. Also after transaction i did not receive any receipt too

Thanks
Kalpit

Dear sir,

I have purchased sony - led tv 43’’ model# klu-43w772e on 07.11.2017 on replacement basis due to non-availability of spare parts of my old sony - tv as per advice of sony authorized service engineer.
Now, under warrantee period i have again faced display problem for which i have registered the service request at sony service centre vide no.: 53432567 on 31/03/2018 and to attend the issue of the same,
Sony authorized service engineer was visited on 03.04.2019 and after checking the tv, he has found that, tv display is not working due to some technical problem, due to this tv display was replaced on 08.04.2019 by authorized service engineer, after changed the tv display, some white spots had been observed on tv display/ screen, i have discussed about the white spots on display screen with service engineer & dealer also and both of they have advised that it may be due to some moisture in tv display & you closed the service request at this time & observed for two-three days. If, it is found / observed on continuous basis then you have again register the new service request for further course of actions.
I have not closed the issue from my side and white spots is being continuously observed on tv display screen, therefore i have again follow up the service request at sony service centre vide no.: 53595206 on 10/04/2018.
After several time calls up to customer service centre & mail, i have received a call from sony company representative mr. Abhijit navgire and discussion held on led tv display problem. He told me that, “he wants to again change the led tv display. I’m agree with him to change the display again but, my concern is that, if, the display problem will not resolve this time, in that case what will be your next solution for the same? Then he has not providing me any assurance about the permanent solution of this problem and found approach was very casual to resolving the issue.
Now i have decided without proper solution, i am not ready to replace the display panel again second time due to poor quality spare parts.
As per my earlier mail dated 17/04/2019, i’m agree with sony india customer service executive mail regarding to change the display again but yet not get any response about my concern, if, the display problem will not resolve again, in that case what will be your next solution for the same?
This has happened with me on second time with me and i’m very disappointed about sony’s service and product quality.
Entertainment is my right and it seems that sony india is duplicitous to genuine customer, resultant customer suffered from mental harassment/stress after spend his hard earned money.

Therefore, i humbly request to you sir kindly take the necessary action to resolve the problem at the earliest. I will be highly obliged for the same.

Copy of the mail correspondence, invoice copy and warranty card is attached for your kind perusal and reference please.

Regards,
Aman vishwakarma
Qr. No.- e-77, awarpur cement works,
Dist. Chandrapur 442917, maharashtra india
Mob: +91- [protected], [protected], email: aman. [protected]@gmail.com

I bought tv sony tv model kdl 42w900b in 2014 during diwali. I bought it from sony authorized dealer l. D. Electrovision, station road kalyan west, maharashtra.in february 2019 sound of tv stopped. So i complained to the dealer from where i bought it. They sent a technician who told my brother that there is a problem with motherboard. He suggest to replace it instead of repairing it. After a week they give tv back after repairing. My brother paid him rs.4, 500. Tv was functioning well.

In the 2nd week of this month (April). The tv screen started blinking. The picture was coming and going 7 to 8 times and then red lights was turned on near the sony logo. When we complained again then the dealer send the same technician came and took the tv and after 2 days he brought it back and he said now problem with the display panel. And it’s not available. There is a problem with this model number. There are many complaints about this model. He told my brother to buy a new tv by exchanging it and pay 42, 000 more.

Honestly speaking it’s not in our budget. My father called another family friend who is also a tv dealer. He sent a technician. When he came he said there is a problem in motherboard. We were surprised when he said he is the authorized sony tv technician. He took photos of tv and after few days he said no parts available.

I am confused now is it display panel or motherboard. If these parts are not available then i want to inform or complain against sony india, why the parts are not available when the tv is only 4 years old. Also the dealer for not sending a professional technician.